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On Jun 24, 2004, moyesii Long Island, NY (Zone 6b) wrote:
I ordered 3 bareroots from Edmunds Roses. They arrived in excellent condition, at the perfect time for planting in my area. Their roses are probably the largest bareroots I have ever seen. I hadn't really known what a large grade #1 bareroot should really look like until I'd seen these lovely specimens from Edmunds.
One of the roses I received came mislabeled as a different variety. I emailed them and received a prompt and very courteous reply. Mr. Edmund graciously said I could keep the mislabeled rose and sent me another, which I received in short time. Well now it is summer and the roses are blooming, and it turns out that the mislabeled rose was the correct variety afterall! So I'm hoping this positive review will offset some of my feelings of guilt and lavishness. I feel especially bad since all the roses from Edmunds are growing exceptionally well.
But seriously, this is a great company and they run an impeccable operation. It's obvious that they care about customer satisfaction and make it their top priority. Correspondence is always very timely and very polite, and of course their product is first-rate.
By the way, if you are lucky enough to find a copy of the out-of-print book, "Family of Roses" by the famous hybridizer Sam McGredy, you will find very glowing praise for this company indeed and interesting comments as well. After reading all of the wonderful things that McGredy had to say about Edmunds Roses, I decided that I would have to try this company for myself. They have not disappointed. From now on, they are my first source for all modern popular rose varieties.
Let me state--I'm not real happy with my order, but am giving the company the benifit of the doubt & giving them a positive. I placed my order on-line in december, and pre-paid for the 10% discount. Roses finally arrived around April 15th, which is the tail end of the time to plant roses for Oklahoma. They arrived a full month after my David Austin order--those bushes have grown out, and even have small buds on them at this point. The edmund roses are just starting to sprout leaves (well, some of them). Different types of roses (old english vs. tea, so they might grow differently), so I don't want to complain too much, as it might not be the company's fault. Several of the canes have died back (or not grown at all) from the edmund roses (I ordered 10 in all). So, even if they started out with 5 canes, for most there's only 3 growing now. Some only started with 3 canes, and they're down to 2 or 1 or none. One, Marilyn Monroe, might be coming up from beneath the root graft--the canes for that one are about 1/2 black 1/2 green & I didn't think it would make it, but its finally sprouting something, again, right on the graft area or below it. Again--none of this on the david austin roses, but again, they'e a different type. The prices were quite high, and about a week ago I went to home depot & bought roses that were BLOOMING for less (I think around $8/plant vs. $17+). The only reason why the roses didn't go back in a box to edmunds is that home depot had different varieties, and I did want to grow the ones I bought from edmunds. Waiting to see if any actually make it to the bloom stage, and if the Marilyn Monroe (and the rest) are going to be true to type. The feedback might change after I talk with customer service. I sincerely doubt I order from this company again--I found it very high priced for the roses I got. The roses I wanted the most seemed to be the smallest (and poorest growing) of the bunch. I hesitate to give a negative or neutral feedback though, because of all the previous glowing comments, and the roses haven't quite had a chance to really get started. So, I'll wait & see.
On Apr 23, 2004, DonnaMack Grayslake, IL (Zone 5a) wrote:
I received my first order from Edmunds a few days ago. The barerooted Dublin Bay and Morden Blush were very large, beautifully packed and came with newbie instructions (that is, instructions that a newcomer to roses like me can immediately understand and execute). This represents the happy culmination of a transaction that started months ago with a series of e-mails to and from Phil Edmunds, who is one of the kindest and most patient men around. My only complaint is that they did not have some of the old garden roses I sought, but that is the ultimate compliment, because I am complaining about not being able to order more. One of the nice things about Edmunds is that, unlike many quality companies, there is no minimum order. I started with one rose, a trellis, gauntlet gloves and rose food and then added another rose. And I was sent a free Hudson rose sprayer.
Best of all, my roses are already budding. I highly recommend them.
On June 23rd, 2004, DonnaMack added the following:
I wanted to report that my roses have been successful, and are gorgeous. Morden Blush has been in bloom for weeks and could not be more carefree or beautiful. My Dublin Bay is breathtaking. Despite perfect conditions for blackspot, with tons of rain followed by cool nights (my lilacs near DB are already coated with powdery mildew and my crabapple was affected with scab despite spraying), these two roses are blackspot and powdery mildew free, throwing out one flower after another while continuing to increase in size. I think that the quality of the stock I was sent is a major factor. I look forward to ordering again next year. On June 13th, 2005, DonnaMack added the following:
I just wanted to add a comment about the great customer service . I called with a concern and Mr. Edmunds (I believe that was the gentleman I spoke with - and indeed he IS a gentleman) was wonderfully kind and gracious. Based upon my experience, if there is a problem, it is handled gracefully, courteously and promptly. I have already planned my additional orders for the fall.
This was my first rose order to them, but it won't be my last! While I ordered online, the response to my order was very fast. The roses that I ordered were very fairly priced (by their size, they were a bargain). When I received them, they were packed very well and in excellent condition. Good instructions for those not sure how to plant bare root roses. The plants were huge! Very thick stems and a great looking graft site. I couldn't be happier with their service and plants!
Ordered 21 roses from them recently. All were in fine condition and the root systems were outstanding. All are budding and I am quite sure will put on a fine display.
Edmunds roses are truly #1 stock, I can always order from them with confidence. They don't have virus-indexed stock, and the Peace roses I received from them were failing in their second year, but I've learned that this is an aspect of too much propagation of Peace from suspect parent stock.
Customer service is great, packing is terrific, prices are very standard. The health and roots of these plants are unbelievably good and they always (except for Peace) do well. Edmunds carries a large variety of roses to choose from, and they are one of my favorite companies. Now if they would only use virus-free rootstock!
On Jun 22, 2003, Paulwhwest Irving (Dallas area), TX (Zone 8a) wrote:
My roses were large and high quality, they grew fast and I had loads of blooms the first year. I can’t say anything about their customer service for I never had to deal with it. Their web-site and catalog are easy to use and they have a good selection. A+
On Jun 8, 2003, RubyStar Madison, WI (Zone 5a) wrote:
The roses I got from them were enormous, well branched, and -- most importantly -- well rooted with huge roots. Their customer service is fabulous as well. I got exactly what I ordered and they're still healthy, vigorous roses.
When I order roses again I will check Edmunds catalog first to see if they have what I want.
EXCELLENT!!! I ordered from them for the first time this year. The staff was friendly and helpful. The order arrived promptly. The rose arrived in good condition and is growing beautifully. I recommend this company!
I absolutely, Love doing business with Edmunds! The customer service is great! The selection of roses is excellent and the canes and roots are beautiful. When you call Edmunds they love to talk about roses and will advise you on what does well in your part of the country. They will help you select and tell you how to grow roses. (Yes this company gets TEN-STARS********* in my book, This is my second season doing business with them.
I ordered 6 bareroot roses from Edmunds Roses this year,and it was my first experience with them. The roses arrived mid March and were packed well with wet newspaper keeping the roots moist. All the roses had at least 3-4 thick canes and ALL of them are either in bloom or absolutely covered in buds just two months after planting them. I had some questions about planting as this was my first experience with bareroot roses and my emails were answered within a day. I will most definitely order from this comany again!!
This is my 2nd order from Edmund's, this time for 32 Bareroot Roses. They arrived (a little early for my zone 5) and are absolutly beautiful, big healthy canes, large bushes, the customer service is excellent. I will be a customer for Edmunds for a long time.
I have ordered roses from Edmunds for a few years. Every time I am happy with the plants and their service. They are very helpful with their tips as well.
On Jan 5, 2003, connoisseur Indianapolis, IN wrote:
The highest quality plants (heavy root system and canes); much better than J&P. Excellent service. Really nice people--eager to help you. Fresh and prompt delivery. Reasonable prices. What more can I say?
On Dec 27, 2002, nmartens Pleasant Prairie, WI wrote:
I love Edmunds! I've ordered several roses from them and all have grown, made it through our Wisconsin winters and are true to the catalogue description. I can't say that for a lot of other mail order companies. Anytime I've called Edmunds, they're always courtious and willing to assist you with any kind of rose question that you may have, whether you order from them or not. The roses that I've received have all had fat healthy canes, super root systems and no disease. I ordered from them again this fall and can't wait till my shipment arrives in the spring. I would say one of the better rose companies, maybe pricier than others but with the quality you receive, it's worth the extra price.
On Sep 3, 2002, Lynneham Fair Haven, MI (Zone 5b) wrote:
I've ordered for several years from Edmonds. They are a family based organization and treat each customer as a friend of the family. Their web site is easy and informative. Orders are delivered when scheduled and have all arrived complete and well packaged.
The roses all seem to be heavier caned, rooted and bigger than others I've ordered. Gives them a definite advantage the first year.
The bare-root roses that I ordered arrived quickly, and were very healthy. In only 3-4 days after planting, there were many shoots growing off of the canes, which have been growing vigorously ever since. Highly recommend!!
I ordered roses from Edmund's this past fall. They won't ship for several weeks yet, so I can't speak to the packaging or quality yet (I will try to post a follow-up). When I called with my order, the owner answered. He was very pleasant and took a lot of time answering my questions about various roses (this will be my first attempt at rose gardening). A confirmation of my order was immediately e-mailed to me. So far, my experience has been great and I anticipate ordering from them again. Another point in their favor: they have a master horticulturalist who is on staff and available to answer questions. He has some 500 roses in his own yard according to their literature. Good catalog, wide selection of roses.
I just wanted to add my high regards for Edmunds' Roses. I've ordered from them the past two years. As others have mentioned above, the bushes are strong with fat canes. I've ordered a total of 7 rose bushes and all of them have grown and bloomed beautifully. They come packed in moist, shredded paper. They arrived when I specified on my order. And very important to me was that the colored photographs in their catalog actually match what the bushes have bloomed to be! I'm very satisfied with Edmunds.
This year I ordered Big Purple, Barbara Streisand and Royal Amethyst from Edmunds Roses to add to my suburban plot of about 70 roses. This is my fourth year of growing roses. My order arrived during the requested week in excellent packaging with great planting instructions. One plant had to stay in a bucket of water over a week in the shade before we could dig a hole for it and it has done as well or better than the other two!I have had several phone conversations with Kathy Edmunds about the problems I have had with my other hybrid Tea roses last year and this and each time, she was most helpful, honest, and forthright in her comments and recommendations. The bare-root roses I received were excellent plants and all three have done well in our amended, clay, Colorado soil.I would have no hesitations in ordering from Edmonds again because of their great product and service. The one yellow rose I ordered wasn't sent out because it wasn't up to snuff at the time and I greatly appreciated this. Their catalogs are outstanding with great photos, descriptions, zone information, hardiness, etc. When I add any more Hybrid Tea roses to my garden, they will come from Edmunds. I can't say how much, again, that help that Kathy Edmund of Edmunds Roses has given me on my purchase of 3 HT roses this year. Edmunds and Heirloom Roses are a delight to deal with.
Just want to let everyone know that I received excellent plants from Edmunds Roses, and they also provide excellent service. The rose bushes I received from Edmunds came as bare root bushes. I had to wait about a week before I could plant them. I planted them about 2 months ago, and I already have cut a bouquet from one bush and the climbing variety I purchased has more than doubled in size and is getting ready to bloom.
I called for information and to receive an updated catalog last year and talked with the owner. I was so impressed with the information he gave me! He gave better and more complete directions about planting roses, especially for our zone 5 area, than I've read anywhere else. I ordered several roses and was very pleased with what we received. Essentially, I feel Edmunds provides very high quality roses and customer service, reasonable prices, and a lovely catalog!
I too have had mostly positive experiences with Edmunds' roses. I have met Phil personally and he really honestly tries to run the best rose company there is quality is better than average and service is excellent I will continue to be a repeat customer.
I placed a very late order to Edmund's Roses using their email web site. I found it to be quite easy to use and appreciated it's ability to inform me of items that were out of stock. I was quite surprised when later that day I received a call from Phil Edmund's to tell me that one of the roses I ordered was out of stock. He asked if I would like a refund or a replacement. I was dumbfounded that the owner of the company would be so involved in customer service. Four business days later my roses arrived and much to my delight they were the best quality roses I have ever received by mail-order. A minimum of four canes, on each plant, as large as my index finger! They were packaged extremely well and arrived in excellent condition. Edmund's roses will be receiving more orders from me in the future as I believe they may be the best mail-order rose nursery around.
Edmund's service is as good as it gets. Last year I got 5, two didn't start, I thought it was me and months later asked them a question (did not ask for replacements.) They replaced them. I was incredibly impressed (they also answered my email in a day.) So this year I ordered 7 more, so I had 9 including the replacements. Of those only 3 started. I have planted about 50 bare roots in the last three years, and nearly all of them have started, so I don't think it is me anymore. It was very disappointing. Nevertheless, the catalog is breathtaking and they have things that I have not seen available anywhere else. They responded to my complaint with great graciousness.
I received a shipment from Edmund's Roses a few weeks back and was initially quite impressed with the quality of their packing and the size/quality of the plants. I could not plant the roses right away, so they spent a cold, overcast week sitting in a bucket of water. However, this did not seem to harm them in any way, as they have done exceptionally well in the short time they have been in the ground, putting out new growth already. I will not hesitate to order from this company again. They were great to deal with over the phone and their roses appear to be first-rate in quality.
With respect to rose catalogs, I have had some good and bad experiences. My best experience was with Fred Edmund's Roses. Their specimens are the best I've seen and they arrive on time and in excellent shape. No complaints, and I highly recommend them.
Enjoyed newest catalog very much. Much nicer format than old style ones. Great quality photographs of actual plants. Very nice people to deal with, many times you can talk to the owner and his wife who are very knowledgeable. All are very helpful when it comes to disease resistant plants and they are more than happy to help solve specific problems you are having with your plants.
I've been ordering from Edmond's for 15 years or more. They specialize in exhibition hybrid teas, some grandifloras and floribundas. The catalog has changed in the last two years because Fred has mostly retired. His son Phil and his wife Cathy have taken over. But I am disappointed with the descriptions, which were in the past in some cases, hysterical! when Fred was doing them. They seem to have gone to the usual one-description-does-all format. HATE IT!!! But the catalogue is just gorgeous! This year I'm getting Carmen (HT). A better version of Papa Meilland.
Highest quality plants, vigorous and easily Grade 1. They have a wide range of HTs that should meet the need of most anyone. The descriptions are a little over the top, but the plants don't disappoint. I also purchased my drip-irrigation system through them at a price below the manufacturer's catalog prices. A great asset to PNW rose growers.
