Comments regarding Edmunds' RosesClick here to return to Edmunds' Roses's listing.
|On Mar 9, 2010, blueeyeskms Waverly, KS (Zone 5b) wrote:
Ordered two roses from Edmund's last year. Just love my Cinco De Mayo rose. It is beautiful! Arrived very timely and with good packaging as well.
|On Jan 11, 2010, corgiboy2 Palos Verdes Peninsula, CA wrote:
Online ordering proved to be impossible. To place an order on their website you must create an account--no guest checkout! I tried this. They e-mailed a code (which purportedly is needed to complete registration) and a return web address. Clicking on that brought up a page with the code automatically filled in. However, when I entered my e-mail address as requested it said the code didn't mach. Huh? After a couple of attempts I figured I'd just try all over again. But when I did, it said my e-mail and password were already registered, and that I could view this on My Account. Yet when I clicked on My Account I got the page that asked me to create a new account! So I figured I'd e-mail them about the problem. Guess what? They don't have an e-mail contact. What self-respecting web retailer fails to have an e-mail contact? Over one hour of frustration.
On Jan 11, 2010, Edmunds' Roses responded with:
"On Jan 11, 2010 12:49 PM, Edmunds' Roses responded with:
We are sorry you had so much trouble with our website. If you contact us by phone or email we can help you through the trouble you are having. You can order with an account or as a guest. Whichever you prefer.
|On Aug 13, 2009, ridgebax1 Pittsburgh, PA (Zone 6a) wrote:
I ordered two roses from Edmund's. I was very pleased witht the condition of the bushes and how they have performed in my garden.
|On Jul 26, 2009, monniemon Lansdale, PA wrote:
In april i made my first order to Edmunds Roses. I took advantage of their sale of 10 roses for $10 each. In all i ordered 15 roses from them. The roses arrived in a timed fashion, an they were outstanding. Not only did I get great roses, but it was nice to receive a free gardeners tote bag along with my order, (I use my bag daily). I had a problem with one of the roses, called and expressed my concerns, and was given the option for a replacement, but I decided to wait and see what the rose would do. I hoped it would get better once planted, but it did not. I called a couple of months later and was sent a replacement rose immediately.
|On Apr 23, 2009, Twonewfs Belgium, WI (Zone 5a) wrote:
This is another example of a company I ordered from specifically because of the reviews I read on this site. I wasn't even sure I was going to order a rose, but after reading the reviews here and looking around the site I found one I "had to have."
|On Apr 14, 2009, jjh422d South Windsor, CT (Zone 6a) wrote:
I bought two roses from Edmunds in March and they just arrived as promised and in great shape. This is my first time buying from them, but probably not my last. Excellent selection and a pretty fair price.
|On Apr 11, 2009, val0822 Media, PA wrote:
I just received my first order from Edmunds. Ordered back in Jan on a snow day and specified the shipping date hoping it would work out. The roses arrived exactly when I wanted and are larger than other bareroot roses I've ordered. I only just planted them a week ago but so far so good.
|On Apr 5, 2009, schifferle Lansing, KS wrote:
This is the first time I've ordered from Edmunds. Few places had the particular Easy Elegance roses I wanted. I received my 4 bare-root roses this week and planted them yesterday. They looked fine and hopefully they will grow for me. While the website has a large time frame for when delivery might be made for my zone, after emailing them, they confirmed that they would ship my roses for when I wanted them.
|On May 30, 2008, paulgrow Allen Park, MI (Zone 6a) wrote:
I purchased 2 mini roses, one was excellent and the other died.
|On May 26, 2008, chicochi3 Fayetteville, AR (Zone 6b) wrote:
Good, healthy roses. Even after the company changed hands, I have never had a problem with any of their roses.
|On Mar 24, 2008, girlbug2 Westminster, CA wrote:
If I had to pick just one company to supply the world with roses, it would be Edmunds!
|On Jul 13, 2007, tgjones Farmington, UT wrote:
I ordered two roses from Edmunds in January 2007. The order that came was timely and the roses looked very good. As with bare root roses, survivorship is always questionable. One of my roses just did not survive after planting. I called Edmunds and they were very nice and made some suggestions on what to do to maybe get the rose to survive. It did not, so I called them back and they are sending me a new one next spring. I believe that it is difficult for a business to just "replace" orders when they do not know for sure the cause of the death of the plant. In this case the plant died. They made it right by agreeing to replace it. That is good customer service.
|On Jun 17, 2007, LucasCatChow Tulsa, OK wrote:
I ordered a rose from them in 2006 before they changed hands (sold to Jungs) and it was a nice large bare root delivered as promised. I ordered another rose from them early this year, and since it was a rather limited distribution rose (Falling in Love) I thought if there was going to be any mix up because of the new company this would probably be the rose that would "fail to show up". I was wrong. The rose arrived when specified and was in good shape. I don't know what the future will bring, but having ordered from Jung seeds in the past with 100% satisfaction, I can't see why it wouldn't be a good place for roses too.
|On Jun 10, 2007, whitehen Salem, MA (Zone 6a) wrote:
I ordered a bare root rose in late May holding my breath on what may come and to my surprise it was outstanding. Customer service was great, I had the rose overnighted and it was delivered in less than 24 hours!! Edmunds roses directions on how to plant the rose were perfect and they made a point of telling you common errors that people make when planting bare root roses. Two weeks later I have the rose (Crimson Bouquet) I could not find any where else and it's doing great. Thanks Edmunds!!
|On May 11, 2007, cfarres Deering, NH (Zone 4b) wrote:
I orderd 3roses from Edmunds earlier this year. They arrived a couple of weeks ago with large canes, massive roots and still dormant.
|On May 10, 2007, PMW64 Warner Robins, GA wrote:
I loved my experience with Edmunds! I ordered 2 roses; both arrived in a timely manner and were extremely healthly. The canes were large and I was pleased that after I planted them they both sprang to life and are doing better than any I have purchased locally. I will continue to order from them in the future.
|On May 2, 2007, sacerdos1 McLean, VA wrote:
Edmunds has changed more than hands it hasalso changed ethics.I ordered many roses from Edmunds as I have done in previous years.This year the roses were partially dry.I ordered 4 36" tree roses.They sent 3 36" and 1 20" rose.That woulk be a strange lineup.I called Ednunds and they were not too receptive to my situation,after all I did recieve 4 roses.They offered a discount on the short one.I said no.They advertised 36"rose trees and I ordered 4 of them.They dont sell shorter (exce[t miniatures).They asked me what I would do with the short one and I said I would find a place to plant it or else they could have it back. They acted as if it were my fault they recieved only 20" trees of that certain name.But they still proceeded to sell them as 36" trees althought they knew they were not.They also did not contact me when filling the order.So they said they would send a replacement but they would not guarantee it except aht it would arrive alive.Their regular guarantee would not hold.This is lousy customer service and although I have bought from them for more than16 years I will not buy from them again.I warn anyone beware Edmunds.They have changed. I will contact the Better Business Bureau and file a complaint.
On May 5th, 2007, sacerdos1 added the following:
I received a response from Jung company which was an insult.Very nicely they stated that I would be dropped from their mailing list because I was not happy with my order because one rose tree was 8" shorter than the others.They should have said "8" shorter than whatr was stated in the catalogue.Their guarantee states "We will guarantee all plants to be true to variety".Does that cover sending a tree rose 8" shorter than the other three and which was advertised as 36"? They are blind that they are in error.They admit that all the roses which are Chihuly came in 24",but they never notified me of the fact and asked whether I still wanted it .They just sent it and when I objected that it was not what I ordered all they would do was give a reduction on the rose which I could not use anyways.They were more concerned about what I would do with the rose tree than about what they should do to remedy THEIR mistake. Why would a person order 4 36"rose trees and not be upset when one of them was 28".Edmunds does not sell that size so why would I want it.The final straw is still their refusal to place their guarantee on a new rose because they consider it a replacement rose.In short they did not deliver what I ordered.This is dishonesty and I now appreciate what people have to put up with when dealing with unethical business people.I am a pastor of a large Catholic parish in McLean Virginia,asuburb of Washington D.C. and have two rose gardens.Many peopel of all faiths visit these gardens and one qiestion they all ask "where do you obtain your roses?"I will certainly tell them as a voice of one crying in the desert"Anywhere but Edmundsfor if they deal with the church this way how worse will they treat you?"
On June 2nd, 2007, sacerdos1 added the following:
Ruth has a selective memory.They did offer me a replacemnt rose but they added that the guarantee would not cover it.My point is that they sold me a rose knowing that it was not the rose I wanted.My position is they should have told me that the rose I ordered was not available or admit their mistake and send another rose with the same guarantee.The contradicted wat was written in their catalogue and website.I am pursuing it with the company and the state only because a parishioner who is a lawyer said they are in violation of their own policy.Edmunds is dishonest.
On May 2, 2007, Edmunds' Roses responded with:
On May 7, 2007 9:33 AM, Edmunds' Roses added:
Interesting that a pastor would forget to mention that he was offered a second rose at no cost or a full refund in both contacts we have had with him. After reading my email to him, I admit I did come off as saracstic. I am sorry about that.
|On Apr 24, 2007, pcat Berwick, PA (Zone 6a) wrote:
This was my first year ordering from Edmunds. I have ordered from other online places such as Jackson & Perkins and was disappointed before but wow was I surprised. The roses arrived right when they were promised and were at least twice the size of any I had previously received before. They all had at least 5 canes and all were very green and already had bud eye growth on them.
|On Apr 10, 2007, kbedit Arvada, CO wrote:
I also received the same response e-mail as "macpams" (below). I placed my order on March 29 and received the e-mail on March 30. Since it hasn't been 15 days yet, I'll reserve any further comment. But let's just say I'm not 100% confident now because my attempt at replying back to their e-mail came back "undeliverable." Any new developments, macpam?
On April 11th, 2007, kbedit changed the rating from neutral to positive and added the following:
As a follow-up to my comments yesterday, I just called the toll-free 888 number in the e-mail acknowledgment I received from Edmunds one day after placing my order for a shrub rose. Since I've had no further communication from them, I decided to cancel the order. I spoke with Rita, who had no trouble finding my order. Rita informed me that the rose I had ordered was on back order, and she could not give me a delivery date.She was very efficient and courteous, and Edmunds had NOT yet charged my credit card because, according to Rita, my rose order had not yet been shipped. I may try them again in a month or so.
|On Mar 15, 2007, macpams Bethlehem, CT wrote:
Following an on-line order, an email advised me to expect further confirmation of variety availability within 15 days. I called yesterday (on day 17) and the person to whom I spoke (Joyce) seemed unclear about this issue. She promised that customer service would email assurance that the cultivar would be available for me (a verbal was not acceptable---I want some sort of trail). No email of yet.
On March 16th, 2007, macpams changed the rating from neutral to negative and added the following:
This is a section of the order confimation email which I received on 2-24:
"We will be sending you an acknowledgment by email
or mail from an associate of Edmunds' Roses within the next few days where we actually reserve your products from our inventory. Please compare that acknowledgement with this one to be sure your order is correct. If anything is sold out, it will be noted on your acknowledgement. If you do not receive an acknowledgement from an associate within 15 days, please
call our toll free number."
Still have not received their follow-up acknowledgement indicating the cultivar is in stock and reserved for delivery to me.
So they charge my credit card immediately but can't (or won't) confirm inventory per their stated policy. I'm feeling a little uneasy about this.
On April 15th, 2007, macpams added the following:
Firstly, I must clarify; Edmunds did not charge my credit card. Their initial order confirmation email appeared as though they had, but on later checking my statement I found they had not. I have wanted to clear this up as it was unfair to leave this impression and I aplogize.
Edmunds contacted me via "Dave's Garden" email after my posting. We did not communicate effectively; nor were my concerns resolved. Intuition told me that the rose cultivar which I had selected was not available and they didn't know how to handle the situation. I became very concerned when Customer Service reps failed to understand that I was seeking a confirmation of variety availability and was following the Company's own instructions when I did not receive one within 15 days. Obfuscation and excuses (Jung just took over the Company) make me queasy.
Thankfully, the order was cancelled. It was not a pleasant experience. Most companies have procedures in place to effectively communicate with their customers. Frankly, I never before encountered a policy which obliged the customer to follow-up and be responsible for verifying an order, nor a more disobliging Customer Service staff.
|On Mar 8, 2007, kjean Hayward, WI wrote:
I first ordered with Edmunds Roses last year and couldn't have been happier. Everything you have read about the size, quality and customer service is true. I purchased 6 roses last year for my own garden, and recommended the company to my mother as well. She ordered a number of roses from Edmunds, as well as another well known rose company. I helped her plant her roses, and we couldn't believe the comparison. Sure, the other roses did fine too, but were not of the size & quality the roses from Edmunds were. I already have my order in for 9 more roses this year! I would highly recommend this company, in fact, I do regularly!
|On Jun 13, 2006, eself66 Ringgold, GA wrote:
I bought 6 new rose bushes from Edmunds. I wish I'd bought from them last year. I am so pleased with the size, health and vigor of the bushes. My wife and I entered a local rose show on a whim and roses from our Edmunds bushes won 2 novice categories.
|On Apr 27, 2006, Spunkybart Richmond, VA wrote:
I ordered 7 bareroot roses from Edmunds. They sent them promptly, and I was pleased with the size and health of all 7 of the plants. This was about a month ago, and all are in the ground, living and healthy.
|On Mar 7, 2006, alicewho North Augusta, SC (Zone 8a) wrote:
This place is the absolute best! Edmunds will not disappoint you. There prices are a little higher then most other places but the quality of roses is worth every penny of it. I have a bucket were I soak all my bare root roses before planting them, I can usually fit up to 10 roses in it at the time, but not with the Edmunds Roses, I could barely fit 3 of their roses in it.
|On Feb 19, 2006, crystalnurse Saint Louis, MO (Zone 6a) wrote:
Bought 3 Rose bushes that arrived in great shape. Great root system. Received as a Valentines present and they came in on the day they promised. Will definately buy from again.
|On Oct 7, 2005, mbachelor Portland, OR wrote:
I cannot say enough positive things about this company! Their customer service was great. They promptly shipped my plants out to me, and even enclosed a very friendly and personal note. The roses I ordered from them are GORGEOUS! Very lush, many, many blooms- really, they have made me so happy in my little garden. I more than doubled my order with them this year. I chose to order from other companies last year, but after experiencing Edmunds premiere rose quality and customer service, I will remain their loyal customer.
|On Jun 15, 2005, AGEuro Durham, NC wrote:
Absolutely positive. I placed my first order with Edmunds' Roses this spring: one Grandiflora, Maria Shriver. It arrived promptly, very well packed, in great condition, and absolutely top notch quality with very big canes and huge roots. It is very healthy (e.g. no signs of RMV), and has been growing and blooming very well. It's an extremely beautiful and well scented rose, btw. I can only recommend Edmunds, they are a top notch company.
|On May 30, 2005, nance_tenn Oak Ridge, TN (Zone 6a) wrote:
Received four bareroot roses earlier this spring. We've had a very weird spring - weather was up to the 80's for a couple of weeks, then back down to freezing when plants were shipped. We're about up to average temps now, I think.
|On May 28, 2005, dottik Oakland, OR (Zone 8a) wrote:
Bought a rose for my best friend as an early birthday gift. It arrived in wonderful shape, very well packed, with a huge root system. It is now a beautiful bush, with all sort of lovely shoots and is budding. Am really looking forward to seeing it bloom. I plan to purchase some roses for me from Edmunds soon.
|On May 26, 2005, marrukurli Tonasket, WA wrote:
The first time I had any contact with them was through email. My questions were answered promptly and in a business manner. My first impression was that they know what they are doing and they know it.
|On May 14, 2005, Gindee77 Hampton, IL (Zone 5a) wrote:
Edmunds' Roses ships lovely big, healthy roses. The roses have all had big canes and a great root system. They pack roses right and they arrive with no stress or damage. I have not dealt with their customer service policies, but it's only because all the roses I've gotten from them have been correctly labeled, wonderful plants that I had no complaints about. The roses are a bit pricey, but you definitely get what you pay for and who could ask for more than that?
|On Apr 24, 2005, cchiovitti Lochbuie, CO (Zone 5b) wrote:
Very healthy looking rose! Shipped incredibly well-packaged, wrapped well, and moist. Sent a very detailed but easy to follow instruction pamphlet for planting as well (for those of us that aren't rose experts).
|On Apr 17, 2005, threeducks Southfield, MI wrote:
Another season, another order to Edmunds. If you are looking for excitement, this is not the place. They will get your order correct, ship it at the right time and make sure that you recieve large healthy roses. I have heard their customer is great, but why would anyone need to call? I envision Edmund's customer service as the old Maytag repair man commercials. People sitting around all day waiting for a complaint that never comes.
|On Mar 26, 2005, bkoepke Spring, TX wrote:
I ordered 6 rose bushes and they arrived quickly. I held them for a week until I was able to plant them. They all have turned out fantastic. I bought another rose from a local store and that died within a week. I had one concern about a rose pest and wrote to Edmunds. They responded back with an hour. I have a yard full of beautiful roses and could not be happier with Edmunds. I will order additional roses next year.
|On Mar 26, 2005, drotr Sunnyvale, TX wrote:
I ordered 9 roses 4 months in advance and they arrived EXACTLY on the date I had specified. The plants are some of the best plants I have ever seen. You will not be disappointed doing business with this company. Could not be happier.
|On Mar 23, 2005, Rhiannon1120 Douglasville, GA (Zone 7a) wrote:
Dealing with this company so far has been a real pleasure. They answered my questions via e-mail quickly and helped me a lot, being a newcomer to where I currently live. My roses arrived today in excellent condition, far exceeded my expectations. They were packaged with tender care, the bushes are in excellent condition, moist and look superb. I can't wait to get them in the ground. Other comments I read are right, the directions they included are easy to understand and tell you all you need to know. I am looking forward to beautiful roses in a few months!
|On Mar 11, 2005, kelster2 Fallbrook, CA wrote:
What a pleasure - roses are top notch, service was excellent. My rose garden is getting ready to bloom and Edmond's is my #1 choice for future additions. Very professional, excellent service, beautiful catalog, nice website. I am a happy customer.!!!! Now I just need a bigger garden
|On Aug 29, 2004, sharvis Klamath Falls, OR (Zone 6a) wrote:
This past Christmas, my sister and niece ordered some bareroot roses from Edmunds for me as a gift. I received a card telling me they would be shipped near the end of February. I thought it was a tad early for our area since we have very late frosts, but oh well...Anyway, they did come at that time and were big and healthy with several canes and beautifully packaged. They had very explicit and detailed instructions for planting and care. We followed their suggestions and early in the spring they sprouted disease free dark green leaves and grew unbelievably fast. Every one has been blooming all summer long and are gorgeous. Additionally, I had a question about a cultural problem and emailed the company. Even though I had never been a customer, there was an immediate, courteous, and helpful response. I have been sooo impressed with this company that I will look to them for my roses in future.
|On Aug 19, 2004, riosamba Marlboro, NJ wrote:
I had ordered seven bare root hybred tea roses from Edmunds. They have all been growing and blooming beyond any expectations that I had. The Chicago Peace rose has blooms of near show quality even thogh I have it in a pot! I have never seen bareroot roses come with as many canes as Edmunds ships. Perhaps I've been lucky, but some of the roses I received had five and six canes. I will be buying from them for many years.
On April 19th, 2005, riosamba added the following:
I received seven bareroot roses from Edmunds. They ranged from four to eight canes. This is the second year I've bought from them and needless to say I am going to be a lifetime customer. The Chicago Peace Rose with the eight canes actually looked like two roses. I have never seen better.