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On Jun 5, 2014, lilaclily Lombard, IL (Zone 5a) wrote:
Usually, I feel pretty strongly when giving a rating for a company. In this case, I had to actually list all the positives, neutrals, and negatives about my experience with ordering from Edmunds to come up with a rating, and am fairly settling on a positive rating for now.
The positives (+1):
Sale prices (10 roses for $99, good assortment)
Coupon code saving 10% (this helped offset the $22 shipping)
The neutrals (+0)
Quick (if somewhat terse) replies to my emails
Received shipping confirmation email AFTER I had received my order
Decent sizes on MOST of the bareroot roses
Ordered 2 roses advertised as own root, only received one own root. The other that was advertised as own root was grafted.
Roses are barely breaking dormancy, so hard to tell how healthy or floriferous they're going to be (I recently bought a bare root rose from a big box store that I was SURE was dead as it took almost 4 weeks for growth to emerge). Not going to stress about this for now.
The negatives (-1):
2 of my 10 bareroot roses were really, really tiny (3 spindly canes, small roots) and in my opinion, should not have been sold.
Was not notified that 1 rose was out of stock - "refund' listed on packing slip, have not seen refund as of yet. I would have liked to have been notified and given the option of substituting, refund, etc. Lackluster communication on this.
Since writing this all out, and they are ahead of the curve +1, my rating reflects positive. I'm a fairly easy going person, and after years of mail order, especially on sales, I adjust my expectations accordingly and try not to be too hard on my ratings. In most cases, you get what you pay for though, and this certainly applies to my experience with Edmunds.
On May 6, 2014, divvajacko Hinckley, OH (Zone 6a) wrote:
Posted on June 17, 2010, updated May 6, 2014
Posted on October 7, 2008, updated June 17, 2010
I have 2 edmunds roses in my garden now. This is their second year and they are doing quite well. It did take them a year to produce.
I do have a problem with Edmunds in that I have had 2 bare root roses that never grew. But, Edmunds never gave me a problem and gave me a credit slip to spend on another rose so I can't complain.
On June 17th, 2010, divvajacko added the following:
I haven't bought from Edmunds in a couple of years because I had a great deal of trouble getting their bare root roses to come out of dormancy.
Well, they must have changed. To date I've bought 5 bareroot roses from them and it took me 2 weeks and they are growing like troupers. I am more than satisfied with my purchase. I will look at them again in the future. On May 6th, 2014, divvajacko added the following:
Still satisfied. Love the plant markers. I have received 5 roses so far in excellent health. for those saying that the roses didn't make it over winter. this was a tough winter especially on grafted roses.
Edmunds Roses shipped one hybrid rugosa Blanc Double de Coubert Rose to me on March 16. If this plant were fauna, it would look like an octopus. The heavy rootstock featured no less than 13 stems projecting from one side! The instructions said most plants they shipped would arrive dormant and would probably take a week or so to break dormancy. The warm weather and the number of days in transit from Wisconsin to south Louisiana helped the plant sprout enroute. I opened the package and found about 20 pale yellowish white sprouts ready to receive sunshine and start making chlorophyll and turning green. Judging on size and vigor and the large diameter of the rootstock, not to mention the whopping root system that would choke an ox, this plant would win a blue ribbon for dormant roses at the county fair. Anybody who wants to order a rugosa rose riproaring and raring to grow, order from Edmunds roses. They will hear from me again next year.
I received 2 Eden Climbers today and was so elated over the quality of the roses that I promptly called customer service and ordered 3 more roses. The roots were extensive and there were many big, thick, canes! This was by far the best mail order shipment of roses I have ever received!
in spring 2011 I ordered 3 roses from Edmunds'. I was quite unsatisfied with what I got. The Elina had very thin roots and tops. Only one Touch of Class cane sprouted. The Olympiad turned out so-so.
Nevertheless they have such a good selection that I was tempted to try once more. I'm glad I did! this year the replaced roses and all the new ones are doing GREAT. all plants had good root systems and thick canes and are growing wonderfully.
I now believe that last year was an aberration. years ago I regularly purchased Edmunds' roses and they always did well.
On May 7, 2012, plantgnome1 nowhere land, NY (Zone 6b) wrote:
I ordered one Drop Dead Red Floribunda rose, received it promptly, packaged well and already had new growth on it and it was much larger than the ones I ordered from HLR. Followed their directions in their enclosed pamphlet, to soak them for 12 hours, planted as instructed-so now lets see how it does. I always order only 1 item when trying a new company and wait to see how they do and how their plants do. I will report back with the progress of the rose.
On May 2, 2012, HoustonRoseLover Missouri City, TX wrote:
I ordered roses from Edmunds' Roses two years ago and again this year. Both times, the bare root roses I received were leafing out and sent at exactly the right time. The roses we ordered this year are flourishing despite the delay in planting and poor care they received from our landscaper. We're back to doing our own yard work. My co-workers are all impressed with the beautiful roses I bring to work on a regular basis. I will definitely order from them again.
My only disappointment with Edmunds' is that they don't carry some varieties of roses that I would like and their selection of miniatures is very limited. I'd like to have the security of ordering all of my roses from them.
This is the third year I have ordered from Edmunds. Each year the bare root stock arrives well and is hardy enough to get through our unpredictable springs. Yes, I have lost some to hard winters and dry falls, but I would blame that on variety not quality of the grower. I had over 20 plants sent for this year and not a one looks in bad shape or questionable about its start. Their selection is also large enough to keep me creating new rose beds for many years to come.
On Dec 6, 2011, Sandwichkatexan Copperas Cove, TX wrote:
Have purchased from them the past three years no problems but one and it was taken care of beyond my expectations in a quick and courteous manner . They offer so many new cultivars that are not yet on the market and the prices cant be beat ! Keep in mind if you do not know about bare root roses this is not the place to order from , for those who do this is a wonderful source of hard to find gems ! I have several varieties I have ordered from them Fourth of july , soaring spirits , white out , rock and roll bulls eye from eyeconic series . Never a mishap always true to variety on strong rootstock and healthy bud union . I have found that they also have better disease tolerance than potted also . I am a lifetime customer and recommend them for bare root to anyone .
I ordered two bare root roses (one hybrid tea and one floribunda)-followed the great instruction pamphlet, being cold in Minnesota, had to hold them (according to instructions) for a week, put them in and as claimed in two weeks canes began to emerge. I am a beginner, but even with lousy weather, they appear as ordered and so far (unless I screw up) very healthy. Thanks Edmunds.
On Feb 23, 2011, lenoirfoothills Lenoir, NC wrote:
Ordered 2 rose bushes (Rouge Royal & Betty White) 12-4-2010, arrived today, 2-23-2011 - Both received in fine condition! Sturdy 8x8x24 box, roots wrapped in damp moss secured by twine and contained in a plastic bag. Both have metal identity tags and buds were swelling slightly. Very pleased with my purchase from Edmunds' Roses - Will purchase from Edmunds' Roses again.
On Jul 2, 2010, millvalley09 Mill Valley, CA wrote:
Posted on June 21, 2010, updated July 2, 2010
I have never planted roses before and didn't even know what a bare root rose was. I ordered from Edmunds b/c it was having a 50% off sale. I ordered the roses on June 4th and received them June 17th. The canes were brown (not green) -- as were the roots. (From what I've read online, the canes should not be brown, but, again, I've never seen bare root roses before.) The roots were packaged in peat moss and didn't look too bad. The two rose plants seemed to have enough space in the box.
I followed the planting instructions precisely, planting them on June 19th after soaking them for about 20 hours.
Now that I've read the reviews here, I'm a bit nervous that this will all be a waste of time. I will update in the next 2-4 weeks on the progress of the plants.
On July 2nd, 2010, millvalley09 added the following:
two weeks later, the Folklore rose is leafing out very well. It started to grow almost immediately. Bella-roma doesn't appear to be doing much (this rose was a bit more pathetic when it arrived: only 3 canes, one of which was dead, and all canes fairly brown), but I dug down into the peat moss and compost over the crown and canes and found that it, too, is sprouting. It's much, much slower than Folklore, but it is growing. Edmunds offered to refund my purchase for the bella-roma within the first week (when there was no sign of growth.) I declined, opting to give it a bit more time.
If I had it to do over again, I would just buy potted roses at my local nursery, which is selling 5 gallon roses for 14.99. I paid almost that much for the sad bare roots. But I have no complaints about Edmunds; even though they sent a sad Bella'Roma, they did offer a refund immediately (with no questions asked.)
On Jun 11, 2010, trudyjh North Kingstown, RI wrote:
Posted on June 11, 2010, updated June 11, 2010
Posted on April 29, 2010, updated June 11, 2010
My bareroot roses arrived, beautiful healthy sturdy plants, shipped promptly, well packed. Already leafing out when unpacked. I couldn't ask for a better result.
I don't know why corgiboy2 had trouble with their website, the contact link which brings you to email info is right at the top of the home page.
On June 11th, 2010, trudyjh added the following:
Update: It's June and the roses are amazing. Both these and the ones I got from the Antique Rose Emporium are the healthiest roses I've ever seen.On June 11th, 2010, trudyjh added the following:
Contrary to Russ' note below, ordering from Edmunds did not put me on any postal or email lists for other plant companies. I am a fanatic about getting off junk mail lists, so I get very little, and I would have noticed new ones showing up.
It's been my experience that when I phone a junk mailer, the phone person has no idea how my name got on the list, so I think the Jung's person may have misinformed Russ.
I ordered 7 roses and they arrived looking like typical healthy own root bare root roses. 6 grew well and one never leafed out and was quickly and politely replaced. However,I ordered 11 potted cutting own root roses from another company at the same time. The potted cutting roses are out growing the originally much larger barefoot roses from Edmunds. The form of the own root from cutting potted roses is much more pleasing. I do think Edmunds did a great job. I don't think I would order bare root roses again, but if I did I would order from Edmunds.
On May 29, 2010, bobbi_s Richland, WA (Zone 7a) wrote:
I received my order today. I ordered a candy land climbing rose and a purple splash climbing rose. They came with sprouts on them, they were covered with peat moss. They have very good instructions, and I have high hopes that they will bloom this year. Very good bare root roses.
I just finished a 20-minute long phone conversation with customer service at Edmunds Roses. The woman I spoke with was very nice, answered each of my questions and took as much time as was needed. Edmunds was sold out of the rose I wanted, but based on how well I was treated on the phone, I will definetely check back with them next year to get the rose I want.
Another robust rose arrived today and we could not be more pleased. We have never had a problem navigating their system and the plants ordered have all been beautiful. We will continue to order from Edmunds as our need for a large lawn diminishes!
In april i made my first order to Edmunds Roses. I took advantage of their sale of 10 roses for $10 each. In all i ordered 15 roses from them. The roses arrived in a timed fashion, an they were outstanding. Not only did I get great roses, but it was nice to receive a free gardeners tote bag along with my order, (I use my bag daily). I had a problem with one of the roses, called and expressed my concerns, and was given the option for a replacement, but I decided to wait and see what the rose would do. I hoped it would get better once planted, but it did not. I called a couple of months later and was sent a replacement rose immediately.
On Apr 23, 2009, Twonewfs Belgium, WI (Zone 5a) wrote:
This is another example of a company I ordered from specifically because of the reviews I read on this site. I wasn't even sure I was going to order a rose, but after reading the reviews here and looking around the site I found one I "had to have."
The rose arrived yesterday, well packed and looking very healthy. Better yet, it came with the most specific instructions I've ever received from a company on planting and care. The pamphlet they sent is so good that I'll be filing it for future reference.
On Apr 14, 2009, jhuot South Windsor, CT (Zone 6a) wrote:
I bought two roses from Edmunds in March and they just arrived as promised and in great shape. This is my first time buying from them, but probably not my last. Excellent selection and a pretty fair price.
I just received my first order from Edmunds. Ordered back in Jan on a snow day and specified the shipping date hoping it would work out. The roses arrived exactly when I wanted and are larger than other bareroot roses I've ordered. I only just planted them a week ago but so far so good.
This is the first time I've ordered from Edmunds. Few places had the particular Easy Elegance roses I wanted. I received my 4 bare-root roses this week and planted them yesterday. They looked fine and hopefully they will grow for me. While the website has a large time frame for when delivery might be made for my zone, after emailing them, they confirmed that they would ship my roses for when I wanted them.
On May 30, 2008, paulgrow Allen Park, MI (Zone 6a) wrote:
I purchased 2 mini roses, one was excellent and the other died.
I called customer service the rose that I purchased was sold out, they let me choose another one at a higher price as a replacement at no additional charge.
If I had to pick just one company to supply the world with roses, it would be Edmunds!
Eight years ago when we bought our first home I was finally able to plant my dream rose garden. That following January I ordered several roses from both Edmunds and J&P. (I order primarily those varieties that are listed as heavily scented because as far as I'm concerned, what other reason would anybody need to grow roses at home when they could get florists roses for so much less time and effort -- except that florists roses have virtually no scent.) I also paid close attention to claims of vigor and disease resistance because I was (and am still) determined to be an organic gardener. That first growing season had mixed results with the success of my roses, partly because I was a complete newbie, although I had my experienced gardener mom to advise me. Nonetheless, every rose from Edmunds not only survived but did very well. (For example -- my Mr. Lincoln rose, which has a reputation for being "fussy" and prone to black spot, actually turned out to be a star performer in my garden -- quite productive, healthy, and exactly as beautiful and fragrant as Edmunds' catalog indicated) Since then I have continued to order roses from both sources and occasionally buy them at local gardening centers, but gradually I have stopped ordering from anybody but Edmunds.
The quality of the Edmunds roses is premium, as is their customer service. Not once did anything arrive in less than perfect condition, and everything I have planted from Edmunds has thrived beyond my expectations. However, as a home gardener that is still learning new things every season, my first reason for picking up that catalog every winter is Edmunds' complete and total honesty. They will give accurate and honest ratings for things like size, vigor, scent, and disease resistance, unlike another company I could mention. Yes, that means they will indicate when a rose needs a little extra TLC, and the listing will give a good hint or two to help with that. They do not sugarcoat or gloss over potential weakness of a variety, such as needing extra winter protection or Electron being "cursed with a myriad of tiny, sharp thorns". That also means that when they say something is vigorous, or strongly fragrant, it really is! You can take it to the bank. Ironically, Edmunds is also less expensive than its lead competitors, especially J&P.
My plea to other rose mail-order beginners is not to waste your time and money with other companies, which may have slick and beautiful catalogs and Web sites, but which seem to have lost sight of their customers beyond their multi-company marketing campaigns. Roses should be obtained from rose-knowledgeable people who can help their newbie customers with advice and personable service. Mail order your roses from Edmunds and your other perennials from a good local garden center or catlog that specializes in perennials, such as High Country Gardens.
I ordered two roses from Edmunds in January 2007. The order that came was timely and the roses looked very good. As with bare root roses, survivorship is always questionable. One of my roses just did not survive after planting. I called Edmunds and they were very nice and made some suggestions on what to do to maybe get the rose to survive. It did not, so I called them back and they are sending me a new one next spring. I believe that it is difficult for a business to just "replace" orders when they do not know for sure the cause of the death of the plant. In this case the plant died. They made it right by agreeing to replace it. That is good customer service.
I ordered a rose from them in 2006 before they changed hands (sold to Jungs) and it was a nice large bare root delivered as promised. I ordered another rose from them early this year, and since it was a rather limited distribution rose (Falling in Love) I thought if there was going to be any mix up because of the new company this would probably be the rose that would "fail to show up". I was wrong. The rose arrived when specified and was in good shape. I don't know what the future will bring, but having ordered from Jung seeds in the past with 100% satisfaction, I can't see why it wouldn't be a good place for roses too.
On Jun 10, 2007, whitehen Salem, MA (Zone 6a) wrote:
I ordered a bare root rose in late May holding my breath on what may come and to my surprise it was outstanding. Customer service was great, I had the rose overnighted and it was delivered in less than 24 hours!! Edmunds roses directions on how to plant the rose were perfect and they made a point of telling you common errors that people make when planting bare root roses. Two weeks later I have the rose (Crimson Bouquet) I could not find any where else and it's doing great. Thanks Edmunds!!
I loved my experience with Edmunds! I ordered 2 roses; both arrived in a timely manner and were extremely healthly. The canes were large and I was pleased that after I planted them they both sprang to life and are doing better than any I have purchased locally. I will continue to order from them in the future.
On Apr 24, 2007, pcat Berwick, PA (Zone 6a) wrote:
This was my first year ordering from Edmunds. I have ordered from other online places such as Jackson & Perkins and was disappointed before but wow was I surprised. The roses arrived right when they were promised and were at least twice the size of any I had previously received before. They all had at least 5 canes and all were very green and already had bud eye growth on them.
I'm Extremely happy and will order from them again!
I also received the same response e-mail as "macpams" (below). I placed my order on March 29 and received the e-mail on March 30. Since it hasn't been 15 days yet, I'll reserve any further comment. But let's just say I'm not 100% confident now because my attempt at replying back to their e-mail came back "undeliverable." Any new developments, macpam?
On April 11th, 2007, kbedit changed the rating from neutral to positive and added the following:
As a follow-up to my comments yesterday, I just called the toll-free 888 number in the e-mail acknowledgment I received from Edmunds one day after placing my order for a shrub rose. Since I've had no further communication from them, I decided to cancel the order. I spoke with Rita, who had no trouble finding my order. Rita informed me that the rose I had ordered was on back order, and she could not give me a delivery date.She was very efficient and courteous, and Edmunds had NOT yet charged my credit card because, according to Rita, my rose order had not yet been shipped. I may try them again in a month or so.
I first ordered with Edmunds Roses last year and couldn't have been happier. Everything you have read about the size, quality and customer service is true. I purchased 6 roses last year for my own garden, and recommended the company to my mother as well. She ordered a number of roses from Edmunds, as well as another well known rose company. I helped her plant her roses, and we couldn't believe the comparison. Sure, the other roses did fine too, but were not of the size & quality the roses from Edmunds were. I already have my order in for 9 more roses this year! I would highly recommend this company, in fact, I do regularly!
I bought 6 new rose bushes from Edmunds. I wish I'd bought from them last year. I am so pleased with the size, health and vigor of the bushes. My wife and I entered a local rose show on a whim and roses from our Edmunds bushes won 2 novice categories.
I ordered 7 bareroot roses from Edmunds. They sent them promptly, and I was pleased with the size and health of all 7 of the plants. This was about a month ago, and all are in the ground, living and healthy.
On Mar 7, 2006, alicewho North Augusta, SC (Zone 8a) wrote:
This place is the absolute best! Edmunds will not disappoint you. There prices are a little higher then most other places but the quality of roses is worth every penny of it. I have a bucket were I soak all my bare root roses before planting them, I can usually fit up to 10 roses in it at the time, but not with the Edmunds Roses, I could barely fit 3 of their roses in it.