On May 10, 2012, clpgirl Chippewa Lake, OH (Zone 5b) wrote:
Posted on May 1, 2012, updated May 10, 2012
Edmunds roses arrived in prompt, well-packed manner. One rose was considerably worse for wear. I called them and immediately they offered to send a replacement right away. Customer service was GREAT!!!
The other bareroot is beautiful and already budding out!!
I'm very very pleased and will definitely look to Edmunds again for roses!!
On May 10th, 2012, clpgirl changed the rating from positive to neutral and added the following:
Although I received the replacement rose in a timely manner, it was definitely NOT up to standard. Small, with only one leaf!
Don't know what the problem is-the cultivar or their packing and quality control
I don't change to neutral lightly, and can't remember the last time I have done so, but I was quite disappointed that the replacement looked worse than the original. The first rose had black spot, this one, one leaf on a four inch plant with five branches. (No leaves were in the packing material so this obviously occured prior to shipping).Though I'm pretty sure I can resuscitate it, I'm quite disappointed with the quality control at Edmunds......and won't try them again.