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Comments regarding Edible Landscaping

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58 positives
8 neutrals
13 negatives

Comments:

RatingAuthorContent
Neutral joebvet
(4 reviews)
On Jun 13, 2013, joebvet MOUTH OF WILSON, VA (Zone 6b) wrote:

Winter of 2012 I placed two orders consisting of a large number of Fruit trees and berries. This consisted of a plum, Halls almond, pear, aronia, goumi, tigertooth jujube, two types of Kousa dogwood, goji, and a seedling and Susquehanna pawpaw, autumn olive, Che seedless, and hops. The plants all arrived potted, which allowed me to put them into the ground when I was ready to, but did add greatly to the shipping costs, which were pricy compared to other plant companies. Most were well rooted, except for the goji had a very limited root system compared to the size pot it arrived in. The plants were smaller in size then I anticipated except for those ordered in 3 gallon or larger size pots. Most of the plants grew reasonably the first year and have come back this spring except the Goji and the Sus. Pawpaw. The goji appeared to not be able to tollerate the heat, I quess from the small root system, and mid summer dried up despite watering. I contacted them mid summer and was told they go dormant in the summer drought and should come back. I recontacted them this spring when it failed to return, and was told I need to make sure it's ph was 7. The Pawpaw arrived at 6 inches tall, with the grafted part of the tree having 6 leaves that were about 6 inches long. The leaves were as long as the grafted part of the plant. It kept it's leaves through the fall, but never grew an inch, and put out buds in the winter, but failed to come back this spring. When contacted they offered to replace the two that died at half cost plus shipping. Pros: hard to find plants, plants shipped potted and not bare root, plants arrived well packaged and healthy. Cons: pricy shipping due to being in pots, small size plants, not as responsive to quarantee or my concerns as I expected.

Neutral treebird101
(11 reviews)
On Dec 9, 2011, treebird101 Bedford, IA wrote:

Posted on December 9, 2011, updated December 9, 2011
I recently ordered a che tree aka melon berry or Chinese mulberry from edible landscaping. The tree was tiny, I mean half the diameter of a pencil! Shipping was $20 for a tiny $20 tree! Judging so far I'm not too pleased but this is the only thing Ive ordered from them so I cant give any further reference.They do offer a wide variety of more difficult things to obtain, so I may give them another try in the future. Tiny Tree was alive when it arrived. We will see how it over-winters here in Iowa.


On December 9th, 2011, treebird101 added the following:

Apparently I am in error on my above statement. I guess the tree was $30 and shipping was $10. This info was meant to lean neutral-positive, I do lean on a strict scale though. Thought tree was small for price even if contained in a 1 gallon pot. I will add more detail. Tree was packed secure and well, order was was processed and shipped promptly within fall planting season. Staff seems to care about customer concerns and addresses issues promptly. If you haven't seen their Youtube videos you should, they love what they do and they seem like a good bunch of people. I love the pawpaw song sung by the gentleman from edible landscaping on Youtube, cracks me up! My view may change to positive with future orders but am still a little sketchy about size price ratio of the che tree.
On Dec 9, 2011, Edible Landscaping responded with:

"On Dec 9, 2011 10:42 AM, Edible Landscaping responded with:

Your order was for a gallon che $30 and ship cost was $10. The caliper of the tree is correct for a gallon size plant. Please contact us with your concerns. "


Neutral wetdogfarm
(8 reviews)
On Aug 20, 2011, wetdogfarm Eveleth, MN (Zone 3a) wrote:

I ordered two white nanking cherry plants (4" pots) through the website. Email notification from them gave me a heads up on shipping time. Two four inch pots were received 8/18, well packed. I was surprised that they were 3.5" rooted cuttings each with 2 leaves. For approx. $30 with shipping I hope I can get them to survive the winter.

Neutral grrrlgeek
(5 reviews)
On May 25, 2009, grrrlgeek Grayslake, IL (Zone 5a) wrote:

Found their site looking for lingonberries; ordered them and lemongrass and some wintergreen plants. Got the lemon grass and wintergreen, they are fine, received a hand written slip that the lingonberries are out and "will ship asap". When I went to their site, the lingonberries say they are out until September. I emailed them 5/20 to ask if they could let me know when my plants would be available, as I did not want to wait until September and would look elsewhere if they would not have them until then. Still have not heard. Emailed again today, will update if/when I hear back.


On May 26th, 2009, grrrlgeek added the following:

Received an email this morning that they are shipping 2 "korelle" and 3 red pearl "this week". I ordered 5 Koralle lingonberries, which were listed as in stock at the time of my order, on 4/15/09. I had settled on that cultivar after much consideration, and ordered from them because they had them "in stock". I have replied that I would like them to send the 2 Koralle they have and refund me for the rest.
On May 28th, 2009, grrrlgeek added the following:

Received the Lingonberries today. Three are labeled Red Pearl, two just Lingonberry. I emailed them to make sure those are Koralle. Very poor communication-only answered my first email after I posted here, never answered my other emails, so not holding my breath. Did not want the Red Pearl, guess I can grow them in pots as I understand they spread more and I don't have room for that in the ground. At least they did send the next pot size up (4") from what I ordered (2.5"), though the plants are about the same size as the wintergreens in 2.5" pots.

I would only recommend them if they have something you can't find anywhere else, they will be shipping immediately (since they apparently don't hold plants ordered prior to ship date), and either you tell them when ordering absolutely no substitutes or you don't mind getting something else when they run out of what you want.
Neutral AZPHATMAN
(20 reviews)
On Oct 8, 2007, AZPHATMAN Mesa, AZ wrote:

I have paced three orders with Edible Landscaping. One was for two Asian Pear trees. On was the pollinator for the other. They arrived in the same box with the root balls at each end. The box was bent and badly damaged when it arrived. I was afraid to open it for fear that they were badly damaged. There was some damage to a couple of small branches on both trees but not to bad and much better than I feared they would be. When I ordered them I was told they were both ready to bloom. However after one year only one tree has bloomed and the other has not bloomed to pollinate it so I have two trees and no fruit.

I also purchased 6 blueberry bushes/plants. Each were a bit straggly and had only a few canes. They all arrived bare root with few leaves which was normal for the time of year I ordered but not having grown blueberries before I was not aware of this. All of the plants/bushes survived and even survived our last two Arizona summers and produced blueberries. Since my purchase I have purchased bushes from another vendor and they arrived with many canes and a great deal more roots and I was hoping for more berries. However I found the bushes from Edible Landscaping to be more vigorous and more able to tolerate our hot summers so I am somewhat happy with this purchase.

I ordered a Pakistani Mulberry Tree that they were expecting to receive within two weeks. To be fare they said I could just keep calling back instead of placing an order but I was worried someone else would get the tree I have been looking for so I placed the order and I waited. Months went by and they never got any in stock in the size I had ordered. I was told that I was not charged but so many months had passed I was not sure of the fact. I tried to purchase this tree again when they said it would be in stock months later but no stock arrived. I assume this Pakistani Mulberry Tree fiasco is really mostly my fault and the fault of their supplier who likely kept telling them the tree would be on the next truck. They are a well established business so if they say I did not pay I guess I did not though I did give them my payment information I accept their answer.

Many of the items they stock are very hard to find elsewhere and while I cannot say that I am very pleased with them thus far I will more than likely buy plants and trees from them again because they will more than likely have what I want even when no one else does. In fact I hope to purchase Asparagus, Strawberry and Blackberry plants from them in 08.


On Oct 8, 2007, Edible Landscaping responded with:

"


On Oct 17, 2007 10:11 AM, Edible Landscaping added:

Your order for the pears was placed in February this year 07. Michael probably did say the 2 plants should bloom this year. The 7 gallon we put to a bag and shipped for a 3 gallon price probably did bloom. The 3 gallon is most likely the one that didn't bloom. It should next year, pending no frost etc... This is the first I have heard of a damaged package. There was no call to us to let us know. We should always be notified if a package comes in damaged.

Not sure where the blueberries came in at, there is no order under your name for blueberries. But am glad they did well.

Your order for the Pakistan mulberry was also placed in February, when the plant was still not available by March 5, we received notice on 3/19 to cancel since your evening temps were already above 100. You are right, we do have to depend on suppliers for some of our inventory. When at the last minute they don't ship we usually have no other option. Not many people do what we do, which is why we now have 2 grafters to produce our own stock. It is working well but it is a process and we are still at the mercy of mother nature.


On Oct 17, 2007 10:13 AM, Edible Landscaping added:

Your order for the pears was placed in February this year 07. Michael probably did say the 2 plants should bloom this year. The 7 gallon we put to a bag and shipped for a 3 gallon price probably did bloom. The 3 gallon is most likely the one that didn't bloom. It should next year, pending no frost etc... This is the first I have heard of a damaged package. There was no call to us to let us know. We should always be notified if a package comes in damaged.

Not sure where the blueberries came in at, there is no order under your name for blueberries. But am glad they did well.

Your order for the Pakistan mulberry was also placed in February, when the plant was still not available by March 5, we received notice on 3/19 to cancel since your evening temps were already above 100. You are right, we do have to depend on suppliers for some of our inventory. When at the last minute they don't ship we usually have no other option. Not many people do what we do, which is why we now have 2 grafters to produce our own stock. It is working well but it is a process and we are still at the mercy of mother nature.
"


Neutral bobaloo
(1 review)
On Jul 5, 2006, bobaloo Joppa, MD wrote:

I ordered 2 female fuzzy kiwi and 1 male kiwi on March 7th, 2006. I received an email confirmation for my order stating shipment would be the week of May 1st. The week of May 1st had passed and I received nothing. I notified them by email and got a response I would receive my order the next week with the exception of the male kiwi. The male kiwi was to be shipped at a later date, the week of June 26. I replied and asked if it could be shipped any time sooner as it would be very hot that time of year and difficult to get a small plant established in the middle of the summer. They stated it wasn't possible. I expressed my displeasure with their reply, as I had ordered in March and the website stated the plants I ordered were available at that time. I specifically ordered early to avoid this kind of situation and stated so to them. The week of June 26 had passed and I did not receive the male kiwi. I notified them once again by email that shipment was late. They replied the plants are not ready and have rescheduled shipment for the week of August 7th. I am dissappointed with their failure to deliver in a timely manner and my having to remind them of my "re-scheduled delivery dates". I was hoping to have fruit next year, but I am skeptical now, not knowing when I will receive my pollinator and if it will be here in time to mature enough to pollinate my females next year. Hopefully, they will make good their promises. I will certainly follow up with the outcome. I will say the plants I did receive were healthy. If it wasn't for the delayed shipments, I would not hesitate to do business with them in the future. I shall see what the future brings.


On September 4th, 2006, bobaloo added the following:

I would like to thank Dave's website for helping me get my male Kiwi on time, as scheduled. I was notified through my email that there was a message from Edible Landscaping sent in response to my posting that I placed here. It basically stated that they had no plants of the size that I ordered and that they may have a larger sized one if I wanted to upgrade, but could not guarantee they would be able to upgrade as the plant may not be available for long. After exchanging emails with Edible Landscaping, they informed me that they had found a plant the size I had ordered and it would be sent out on schedule. I received my plant from them as scheduled, it arrived healthy and intact.
Neutral dankearth
(6 reviews)
On Apr 14, 2005, dankearth Mineral, VA wrote:

My experiences with Edible Landscaping have been mixed.

One shipment contained, along with the stuff I had ordered (by telephone), several items I never ordered, including an apple tree and apple tree scions (I have never grafted so much as a blade of grass and barely knew what a scion was). When I telephoned (long distance, at my expense) to ask what I should do, the woman I spoke with (Janet, I suppose) insisted that her husband (Michael, I suppose) "never makes such mistakes," and we actually got into a bit of an argument over it. She finally reluctantly agreed to have me rewrap the items and said she'd arrange to have them picked up by UPS for the return voyage to Afton. That was fine, but I went away from this experience feeling that it was somehow all my fault, when what I was actually owed was a gentle apology for having to box that stuff up again and deal with UPS and wait for the credit to show up on my credit-card account. So much for the customer always being right. I guess that graceful concept is dead in America.

Another shipment contained a jujube tree that had a large gash in the lower trunk from the rubbing against it of the pot containing another plant. This time I didn't complain but just put it in the ground with a little prayer. That Janet had me trained!

A third shipment included grafted che fruit trees. Wrapped very tightly around and around the grafted area of each tree was a lot of plastic. I didn't know whether to remove it or whether it was somehow necessary to support the graft. There were no instructions telling me what to do, either. So with trepidation I called the company and spoke with the man called Michael. He himself didn't know quite what I should do, or even quite what I was talking about; his general attitude seemed to be that I was either stupid or crazy to be asking such a question! I finally thanked him for his "advice" and just removed the plastic, a very difficult and delicate operation.

ON THE OTHER HAND, I like what Edible Landscaping offers. They have a wonderful catalog, just a terrific selection, and their general philosophy of what things people should be planting closely agrees with mine. Almost all of the shrubs and trees they have sent me were in good or great condition. Most things are adequately and safely wrapped, although a couple of items were on the dry side (and both the company and I are located in the same state). The materials were shipped when they said they would ship them. Edible Landscaping sends send interesting (although not always accurate or complete) information with the plants. (One glaring omission concerns the need to keep pawpaw trees shaded for at least the first year; the information sent by Edible Landscaping conveys the erroneous idea that the seedlings need only be "hardened off" for a few days. Unless pawpaw trees are kept in a tree shelter or under 60-70% shadecloth for at least one and possibly two years, they are likely to die.)

The prices are on the high side---better deals on some items are available elsewhere, such as through Nolin River Nut Nursery.

Overall, if it hadn't been for my negative experiences with the service side of the operation, I'd be inclined to give this company a positive rating.

Neutral tashakollor
(1 review)
On Jul 1, 2000, tashakollor wrote:

Great selection of plants, and enjoyable catalog, with even more growing information on their website...however, I am currently doing first order with them with presently unsatisfactory customer service results that are both frustrating and time-consuming. On a two-part order (one, gifts to family member in another state, and part two, to me) Edible Landscaping sent wrong plant to family member and wrong plant to me. Family member has made over four calls to them, and I've done more than four e-mails, trying to get them to correct their errors. Someone there doesn't pay attention to what they read or hear. It took over four contacts with them before one person finally said sorry. I hope they get everything fixed by the end of the next frustrating week; despite their wide variety of plants, I no longer plan to order from them again due to poor and unprofessional customer service.


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