I have visited Edible Landscaping three times. I feel they are under staffed or need more staff members that are knowledgable on the products they sell. On my first visit I had two trees I wanted to get information on to choose the best fit for me. I asked about the trees and was told where they were located but when I asked questions on the care I was told there were care sheets on their website. After looking at the website I had more questions than before. They never offered to show me the trees or help load it into my car. The second time I visited as I was waiting to check out I was told someone would be with me shortly by three different staff members but after thirty minutes of waiting no one came to check me out so I left. The third time I visited (figured I would give them one more try because of their selection of plants) I had a list of plants that I wanted to try but wanted to know the care associated with them. Janet helped me find some plants by looking on the computer but before we went to get them out of the greenhouses she said she wasnt sure about her selection for me and asked Michael his opinion. He then changed the order and selected plants for me. This took a considerable about of time which could have been avoided if she were knowledgable on the products she is selling. Overall they have an great selection but if you want questions answered be prepared to search the care of plants yourself and dont go there if you are on a time limit because you will be waiting for help.
On Apr 15, 2013, Edible Landscaping responded with:
On Apr 17, 2013 2:26 PM, Edible Landscaping added:
Yes, Saturday and Sundays in April are a bit hectic. Janet is knowledgeable and I trust her decisions, she has been with us for 19 years. If I recommended something else it is possible I just knew of something that looked a really nice. Sorry you had a bad experience. George, Ben, Jeannie and Ian are also knowledge about the products we sell and have personal experience also. Of our mail order shipping staff Rodney and Kay are gardeners and have worked for about 12 years here. Any of these folks should be able to help. "
On Apr 1, 2013, allgr8dogs Phoenix, AZ (Zone 9b) wrote:
Posted on September 24, 2012, updated April 1, 2013
My first experience with Edible Landscaping in 1989 was extremely positive, so when I wanted to send a thank you gift to a very special host and hostess I decided to order a pair of Kiwis from Edible Landscaping...
I was unable to complete an online order and so I called and talk to an employee who took my order. After a couple of weeks I found that I hadn't been charged, and my special hosts had not received the kiwis I had ordered. I called Edible Landscaping and was told an order had never been put in, and that had the order been put in I would have received an email. I told them that I was embarrassed at having taken so long to send this gift of appreciation, and I felt that they should make sure that the plants were extra nice. That being said, I put in an order and ask that it be delivered as soon as possible because I wanted the plants to have time to settle in before the cold weather in Yelm, Washington. I was told that without fail the order would be put in on Friday so the plants would go out before Labor Day. This did happen, but came to my home instead of my hosts' home. The plants had sat in my carport in the Phoenix heat (106) from whatever the delivery time was until I got home at 5:30. I called Edible Landscaping and was told they would have Fed Ex pick up the plants, but that my host would be shipped out plants that hadn't set in the heat. I expressed how embarrassed I was at the delay, and the fact that I chose this company even though my SIL (who was splitting the cost with me) wanted to use someone else, and was pointedly questioning my choice of vendor. I was told to put the plants back out and that they would get picked up which didn't happen for two days. Edible Landscaping didn't send my host fresh plants, but had the plants that had set one day in my carport in the heat, one day in my pantry, and then another day in the carport, a night and however much of the next day before they were picked up in my carport - these plants were the plants that were sent as gifts to my hosts. I called to check on the plants and was told that one was dead, and the other was sickly... I'm embarrassed and aggravated... I feel that there is extremely poor customer service, and that online customers are second class with this company... I'm a special education teacher and I often work 12-14 hours a day. I don't have time for this, but this is what has happened. I emailed them today, and I'll be calling Edible Landscaping again tomorrow to see if they are going to refund me for the cost of the plants and shipping. I'll let you know how it goes...
On April 1st, 2013, allgr8dogs added the following:
I did eventually get my money back, but it doesn't make up for the frustration or embarrassment I experienced while dealing with this company. I will not be ordering from them again.
Edible Landscaping made an error on my order and although I returned the plant, they still have not refunded my credit card. The woman I have been in contact with via e-mail has been rude, sarcastic, and extremely unprofessional claiming that the money was indeed refunded. She also had very bad grammar. For a company that presents itself as positive, filling their website with videos of singing and light-heartedness, their representatives are the exact opposite. Nasty and negative. I have no desire to ever deal with them again or to support their business.
On Aug 8, 2011, Edible Landscaping responded with:
"On Aug 9, 2011 1:27 PM, Edible Landscaping responded with:
Our company goes to every effort to resolve issues for our customers, however occasionally a situation such as this arises and we find it necessary to put forward the event as it occurred to the public.
On 7/15/11 the customer's initial order was placed on our website along with a comment that they would like a gallon sized Meyer Lemon. We responded informing them we had only quart sizes in stock.
On 7/18 the customer requested a quart sized Meyer Lemon be added to their order, which incurred an additional charge of which they were notified. The order had already been gathered for shipping, but our staff located the order and added the lemon plant to it.
On 7/19 the customer called to inform us they had changed their mind. The package had already been picked up by UPS.
On 7/20 the customer called and spoke to our owner, claiming they never ordered this plant and requested a refund. We issued a pick-up ticket through UPS at our cost.
On 8/1 the plant was returned to us by UPS after 5pm.
On 8/2 a refund was processed through our system to the customer's credit card. The speed with which a refund tracks to an account depends on the credit card company.
On 8/3 the customer emailed to ask about their refund, and we notified them it had just been processed the previous day.
On 8/8 the customer sent another email demanding to know the status of their order immediately. We recommended the customer check with their credit card company on the status of the refunded charge.
We are a lighthearted company that values both our employees and our customers, and are sorry when a customer feels negatively about their experience. This customer's refund has been processed, and they should contact their credit card company to obtain further information on that transaction. We will not do further business with an individual who attempts to defame our company when we have gone to an extra effort at every level of their transaction."
I ordered $254 worth of nursery stock last winter and was given a delivery date for the second week of May. So far so good. Second week of May comes and all but five items arrive in excellent condition. No word though on the missing five. After emailing Edible Landscaping and receiving no reply I call and am told they're all on back order. I ask why they didn't reply to my email and am told they had it listed wrong. Summer comes and no stock and no word from E.L. I call again and am told it won't be here until fall. Fall comes and I call to ask for a delivery date. They say third week of September. Third week comes and goes and I call and am told it is slated for that week. Later that day receive a call telling me the stock doesn't look good and now it won't arrive until next year!!! I call to ask for an email confirming this but receive none. I call and leave a message asking to talk to someone to work this out (maybe replace with similar items?) and receive no reply.
I am underwhelmed by the customer relations skills in this company, especially from Kay, with whom I dealt with on most occasions. Why did I have to initiate each interaction? Why was there no email correspondences, and no call backs? How about an apology?
On September 28th, 2009, Colleenee changed the rating from neutral to negative and added the following:
I ordered 3 Kiwi plants, got an email giving me a shipping date range, then 10 days later when they didn't show up, I called, was told that someone would check and get back to me. This did not happen. When I called to find out what the story was, I was told they were out of stock. This would not have been a problem but I could have sourced them elsewhere-and now they are hard to find. If this transaction had worked out I had planned to buy some feijoas and possibly some other things.
On Apr 28, 2008, TnGardens Madisonville, TN wrote:
Best part of order is it was canceled! Ordered fruit trees that were advertised online and order was confirmed about 24 hours later. Didn't think much more about it till I received an email from them 2 days after that advising me they would not be fill the order for a week or 2 perhaps till May. Order was placed early April. That in itself would not have been exceptional but they also stated they would not guarantee the price of the plants and advised they would probably charge the credit card right away.... anyone who doesn't know better than to allow a company to do the later deserves to be taken. The seller would seem to be having the customer pay ahead and they in turn order from somewhere else? You're not allowed to charge a product until you ship and if you can't set a fixed price with a customer perhaps you need to quit selling. I for certain won't bother with this "merchant" again.
ordered 2 kiwi plants in early april. was told would ship at end of april. called in early may was told would ship on May 14. called on may 17th to see if plant had shipped, was initially given an evasive answer- when i pressed for an answer was told product had not shipped and would ship next week. At that point i asked to cancel order.
looking back at other negative reviews, delays in shipping seem to be a common issue.
I will thrilled to find a company that ships larger plants, so I placed 2 sizable orders (3, 5 gal trees & 3 shrubs-- over $200) with them. I ordered EARLY so as not to be sold out. I called 3 times to ask when my tree order was going out and was promised certain dates. Yesterday I got 1 single tree, and a note that the other 2 trees were backordered for shipment IN THE FALL. Whether purposeful or not, I was misled . Of course now its the end of MAY, and every decent sized nut tree from Canada to Florida is sold out. When I contacted the company, I got a "I dont know who you spoke to" comment (its not like this is a big operation! And my last call to them was just DAYS ago!). Not so much as an apology or a conciliatory comment. This company is short on customer service and accurate information, so dont get your hopes up that you will get what your ordered, when promised. I cancelled my fall backorder with them, and will be spending my money elsewhere.
On Mar 26, 2004, EnglishJasper Franklin, MA wrote:
I purchased several grafted trees (2 Paw Paws, mulberry, heartnut and lemon plus other plants). One Paw Paw arrived with an old trunk injury and in poor condition and died. The mulberry's graft died and the lemon had scale and was poorly pruned with horrible form. The heartnut also had a trunk injury and hopefully survived the winter. I emailed about the Paw Paw and Janet refused to replace it. I told her she would lose me as a customer if she did not replace or credit. She refused. The lingonberries and cranberries were fine. I have received much better bare root trees for less money from Miller and Stark.
St. Fiacre Gooseberry
Hardy Chicago Fig
What was alive when their package arrived? Only the Catherine gooseberry made it as they did not water the package thoroughly enough (or at all?) before sending it on a 7 day journey through UPS. The St.Fiacre Gooseberry was not only dead, but the plant was half the size of my pinky, which for $10 is a rip-off from any nursery. I know how easy gooseberries are to propagate, so there is no justification for sending a tiny, rooted cutting for what they charge. The dead fig was also very small for $20, basically it looked like a $10 fig from our local nursery (i.e. another rooted cutting).
They sent replacements for the fig, pomegranate and St. Fiacre, and all were better sized, but the St. Fiacre's buds were quite dry looking. As of last week they still hadn't leafed out (whereas my other 6 varieties had). Sure enough, it was dead.
Perhaps if you live close enough, you can check out the health of the stock first, but I would look at One Green World, Raintree, and Burnt Ridge before choosing a plant from here.
On March 23rd, 2004, gorgeguy added the following:
They (Janet) got in touch with me regarding my dead gooseberry. She said they had replaced my original pinky- sized gooseberry with a 3 gallon plant. The 3 gallon plant had a large obviously dead stalk, and 2 small but rather long branches shooting out from the base that had no laterals. It looked weird, and as I said the buds were dry from the start.
A 3 gallon plant at any nursery in Portland would be rather large, have numerous scaffold branches, and would be bearing fruit that year. The plant I received was weak.
Everyone who has had a positive experience with them is either A) Lucky; or B) have not had experience with any of the aforementioned other quality nurseries.
I ordered a couple of 'Sunshine Blue' blueberries back in February by phone. It took them a month to confirm my order.
The blueberries were scheduled to arrive the first week-end in May. The plants arrived 2 weeks late.
I ordered the 3 gal. pot size and they could have easily fit into a 1 gal. container.
I don't know what else could have gone wrong. I would not order from this nursery again.
Far and away the very worst service I have received. The person who identified himself as "Michael" and "as the owner," was unable to answer even the most basic of questions. In addition to that the general poor attitude was very apparent as the answers to nearly all the questions were "I don't know" with no follow up info. The Lemon I rec'd was a Eureka Lemon, not a Meyer Lemon (I kept it anyway, and has done well), The Moro Blood orange has never bloomed and there is no obvious graft. It most likely is NOT a Moro orange. Further I ordered the Moro in May and rec'd it in late September, just in time to induce dormancy so I could place it in the house. I planted the Pawpaw immediately in a pre-prepared area and it died in 2 weeks. Needless to say that this was my last order with Edible Landscaping.