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I ordered $254 worth of nursery stock last winter and was given a delivery date for the second week of May. So far so good. Second week of May comes and all but five items arrive in excellent condition. No word though on the missing five. After emailing Edible Landscaping and receiving no reply I call and am told they're all on back order. I ask why they didn't reply to my email and am told they had it listed wrong. Summer comes and no stock and no word from E.L. I call again and am told it won't be here until fall. Fall comes and I call to ask for a delivery date. They say third week of September. Third week comes and goes and I call and am told it is slated for that week. Later that day receive a call telling me the stock doesn't look good and now it won't arrive until next year!!! I call to ask for an email confirming this but receive none. I call and leave a message asking to talk to someone to work this out (maybe replace with similar items?) and receive no reply.
I am underwhelmed by the customer relations skills in this company, especially from Kay, with whom I dealt with on most occasions. Why did I have to initiate each interaction? Why was there no email correspondences, and no call backs? How about an apology?
On September 28th, 2009, Colleenee changed the rating from neutral to negative and added the following:
I ordered 3 Kiwi plants, got an email giving me a shipping date range, then 10 days later when they didn't show up, I called, was told that someone would check and get back to me. This did not happen. When I called to find out what the story was, I was told they were out of stock. This would not have been a problem but I could have sourced them elsewhere-and now they are hard to find. If this transaction had worked out I had planned to buy some feijoas and possibly some other things.
On Apr 28, 2008, TnGardens Madisonville, TN wrote:
Best part of order is it was canceled! Ordered fruit trees that were advertised online and order was confirmed about 24 hours later. Didn't think much more about it till I received an email from them 2 days after that advising me they would not be fill the order for a week or 2 perhaps till May. Order was placed early April. That in itself would not have been exceptional but they also stated they would not guarantee the price of the plants and advised they would probably charge the credit card right away.... anyone who doesn't know better than to allow a company to do the later deserves to be taken. The seller would seem to be having the customer pay ahead and they in turn order from somewhere else? You're not allowed to charge a product until you ship and if you can't set a fixed price with a customer perhaps you need to quit selling. I for certain won't bother with this "merchant" again.
On Jun 20, 2007, manoka S.Jorge Portugal (Zone 10b) wrote:
They charge high prices for the (sometimes very poor quality) plants and for shipping. One prepaid order was never delivered and for another one, which I never got, they sent me an invoice.
On Jun 20, 2007, Edible Landscaping responded with:
"
On Jul 3, 2007 10:30 AM, Edible Landscaping added:
Strange you had 17 orders. There was only 1 order you complained about and it was scion wood that we can only guess customs destroyed. We were not contacted."
ordered 2 kiwi plants in early april. was told would ship at end of april. called in early may was told would ship on May 14. called on may 17th to see if plant had shipped, was initially given an evasive answer- when i pressed for an answer was told product had not shipped and would ship next week. At that point i asked to cancel order.
looking back at other negative reviews, delays in shipping seem to be a common issue.
I will thrilled to find a company that ships larger plants, so I placed 2 sizable orders (3, 5 gal trees & 3 shrubs-- over $200) with them. I ordered EARLY so as not to be sold out. I called 3 times to ask when my tree order was going out and was promised certain dates. Yesterday I got 1 single tree, and a note that the other 2 trees were backordered for shipment IN THE FALL. Whether purposeful or not, I was misled . Of course now its the end of MAY, and every decent sized nut tree from Canada to Florida is sold out. When I contacted the company, I got a "I dont know who you spoke to" comment (its not like this is a big operation! And my last call to them was just DAYS ago!). Not so much as an apology or a conciliatory comment. This company is short on customer service and accurate information, so dont get your hopes up that you will get what your ordered, when promised. I cancelled my fall backorder with them, and will be spending my money elsewhere.
On Mar 26, 2004, EnglishJasper Franklin, MA wrote:
I purchased several grafted trees (2 Paw Paws, mulberry, heartnut and lemon plus other plants). One Paw Paw arrived with an old trunk injury and in poor condition and died. The mulberry's graft died and the lemon had scale and was poorly pruned with horrible form. The heartnut also had a trunk injury and hopefully survived the winter. I emailed about the Paw Paw and Janet refused to replace it. I told her she would lose me as a customer if she did not replace or credit. She refused. The lingonberries and cranberries were fine. I have received much better bare root trees for less money from Miller and Stark.
Catherine Gooseberry
St. Fiacre Gooseberry
Hardy Chicago Fig
Sweet Pomegranate
What was alive when their package arrived? Only the Catherine gooseberry made it as they did not water the package thoroughly enough (or at all?) before sending it on a 7 day journey through UPS. The St.Fiacre Gooseberry was not only dead, but the plant was half the size of my pinky, which for $10 is a rip-off from any nursery. I know how easy gooseberries are to propagate, so there is no justification for sending a tiny, rooted cutting for what they charge. The dead fig was also very small for $20, basically it looked like a $10 fig from our local nursery (i.e. another rooted cutting).
They sent replacements for the fig, pomegranate and St. Fiacre, and all were better sized, but the St. Fiacre's buds were quite dry looking. As of last week they still hadn't leafed out (whereas my other 6 varieties had). Sure enough, it was dead.
Perhaps if you live close enough, you can check out the health of the stock first, but I would look at One Green World, Raintree, and Burnt Ridge before choosing a plant from here.
On March 23rd, 2004, gorgeguy added the following:
They (Janet) got in touch with me regarding my dead gooseberry. She said they had replaced my original pinky- sized gooseberry with a 3 gallon plant. The 3 gallon plant had a large obviously dead stalk, and 2 small but rather long branches shooting out from the base that had no laterals. It looked weird, and as I said the buds were dry from the start.
A 3 gallon plant at any nursery in Portland would be rather large, have numerous scaffold branches, and would be bearing fruit that year. The plant I received was weak.
Everyone who has had a positive experience with them is either A) Lucky; or B) have not had experience with any of the aforementioned other quality nurseries.
I ordered a couple of 'Sunshine Blue' blueberries back in February by phone. It took them a month to confirm my order.
The blueberries were scheduled to arrive the first week-end in May. The plants arrived 2 weeks late.
I ordered the 3 gal. pot size and they could have easily fit into a 1 gal. container.
I don't know what else could have gone wrong. I would not order from this nursery again.
Far and away the very worst service I have received. The person who identified himself as "Michael" and "as the owner," was unable to answer even the most basic of questions. In addition to that the general poor attitude was very apparent as the answers to nearly all the questions were "I don't know" with no follow up info. The Lemon I rec'd was a Eureka Lemon, not a Meyer Lemon (I kept it anyway, and has done well), The Moro Blood orange has never bloomed and there is no obvious graft. It most likely is NOT a Moro orange. Further I ordered the Moro in May and rec'd it in late September, just in time to induce dormancy so I could place it in the house. I planted the Pawpaw immediately in a pre-prepared area and it died in 2 weeks. Needless to say that this was my last order with Edible Landscaping.
