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|On May 28, 2015, Bmarkel Grottoes, VA wrote:
Posted on May 12, 2015, updated May 28, 2015
On May 12th, 2015, Bmarkel added the following:
So it\'s safe to say edible landscaping doesnt take pride in their customer service :(. After no reponses on the emails, I called them today. I was informed their computer was down...and I\'m guessing now their phone is down because the manager never returned my call :(. Bad grafts, bad computers, bad phone system, what\'s next??? I guess contacting the better business bureau will be my next step.
On May 28th, 2015, Bmarkel added the following:
Since a company representative commented back and directed statements towards me, I feel obligated to respond! Plus, it's time for an update....I was so upset about this ordeal, specifically how it was handled, I literally lost sleep over it. I'm trying to take the "higher road" here, but Edible landscaping hasn't made this easy. Bottom line here is that I lost all of my trees and I've lost all the money I spent on them. When customers experience total failure on their purchases, please expect them to contact you feeling frustrated and upset. Listen to what they have to say, try your best to de-escalate the situation with an apology. Please don't argue with them and sass them. Advising me in the "company representative comment" to stay with American persimmons was like pouring salt on an open wound. I sure found out the hard way. Perhaps the advertising of Saijo as a zone 6 persimmon tree may be a bit of a stretch. If I lost all of my remaining trees during a typical zone 6 winter, seems fair to say you shouldn't advertise Saijo as a zone 6 tree. Yes your company offered to replace 1 of the trees....but why would I want to plant another Saijo persimmon??
On May 28, 2015, Edible Landscaping responded with:
"On May 26, 2015 10:33 AM, Edible Landscaping responded with:
We did discuss your loss of Asian Persimmons. The 2 persimmons you had success with are not Asian Persimmons they are American and much hardier varieties. We did offer to replace the persimmon that originally did not come out. We can not replace for winter kill as it is out of our control. I think American persimmons are a better choice for your area. "
|On Aug 31, 2014, PittsburghLaw Pittsburgh, PA wrote:
Approximately 1 year ago I ordered 3 mature trees from them. A seven year old Stella Cherry Tree, An Asian Pear and a weeping Mulberry. I spent hundreds to have them delivered by truck.
On Aug 31, 2014, Edible Landscaping responded with:
"On Sep 3, 2014 3:21 PM, Edible Landscaping responded with:
I am sorry you had problems with the 3 trees. Leaf spot is not a disease but does cause leaves to fall. It's September the 3rd, and I've noticed early leaf fall on choke cherry and black walnut. My cherries in our front yard at home have only about 20% of their leaves at this time. My neighbor has a weeping mulberry. It too has spots on it's leaves. Once the plant makes a lot of new growth all leaves will not fall, though there will be spots on them. At this time of year observation in nature shows many species with similar cosmetic negatives. Cherries and mulberry included.
|On Apr 15, 2013, sam03 Crozet, VA wrote:
I have visited Edible Landscaping three times. I feel they are under staffed or need more staff members that are knowledgable on the products they sell. On my first visit I had two trees I wanted to get information on to choose the best fit for me. I asked about the trees and was told where they were located but when I asked questions on the care I was told there were care sheets on their website. After looking at the website I had more questions than before. They never offered to show me the trees or help load it into my car. The second time I visited as I was waiting to check out I was told someone would be with me shortly by three different staff members but after thirty minutes of waiting no one came to check me out so I left. The third time I visited (figured I would give them one more try because of their selection of plants) I had a list of plants that I wanted to try but wanted to know the care associated with them. Janet helped me find some plants by looking on the computer but before we went to get them out of the greenhouses she said she wasnt sure about her selection for me and asked Michael his opinion. He then changed the order and selected plants for me. This took a considerable about of time which could have been avoided if she were knowledgable on the products she is selling. Overall they have an great selection but if you want questions answered be prepared to search the care of plants yourself and dont go there if you are on a time limit because you will be waiting for help.
On Apr 15, 2013, Edible Landscaping responded with:
"On Apr 15, 2013 12:11 PM, Edible Landscaping responded with:
What was the plant?
On Apr 17, 2013 2:26 PM, Edible Landscaping added:
Yes, Saturday and Sundays in April are a bit hectic. Janet is knowledgeable and I trust her decisions, she has been with us for 19 years. If I recommended something else it is possible I just knew of something that looked a really nice. Sorry you had a bad experience. George, Ben, Jeannie and Ian are also knowledge about the products we sell and have personal experience also. Of our mail order shipping staff Rodney and Kay are gardeners and have worked for about 12 years here. Any of these folks should be able to help. "
|On Apr 1, 2013, allgr8dogs Phoenix, AZ (Zone 9b) wrote:
Posted on September 24, 2012, updated April 1, 2013
On April 1st, 2013, allgr8dogs added the following:
I did eventually get my money back, but it doesn't make up for the frustration or embarrassment I experienced while dealing with this company. I will not be ordering from them again.
|On Aug 8, 2011, citrusgrower80 Peoria, IL wrote:
Edible Landscaping made an error on my order and although I returned the plant, they still have not refunded my credit card. The woman I have been in contact with via e-mail has been rude, sarcastic, and extremely unprofessional claiming that the money was indeed refunded. She also had very bad grammar. For a company that presents itself as positive, filling their website with videos of singing and light-heartedness, their representatives are the exact opposite. Nasty and negative. I have no desire to ever deal with them again or to support their business.
On Aug 8, 2011, Edible Landscaping responded with:
"On Aug 9, 2011 1:27 PM, Edible Landscaping responded with:
Our company goes to every effort to resolve issues for our customers, however occasionally a situation such as this arises and we find it necessary to put forward the event as it occurred to the public.
|On Sep 28, 2009, Colleenee Racine, WI wrote:
I ordered $254 worth of nursery stock last winter and was given a delivery date for the second week of May. So far so good. Second week of May comes and all but five items arrive in excellent condition. No word though on the missing five. After emailing Edible Landscaping and receiving no reply I call and am told they're all on back order. I ask why they didn't reply to my email and am told they had it listed wrong. Summer comes and no stock and no word from E.L. I call again and am told it won't be here until fall. Fall comes and I call to ask for a delivery date. They say third week of September. Third week comes and goes and I call and am told it is slated for that week. Later that day receive a call telling me the stock doesn't look good and now it won't arrive until next year!!! I call to ask for an email confirming this but receive none. I call and leave a message asking to talk to someone to work this out (maybe replace with similar items?) and receive no reply.
On September 28th, 2009, Colleenee changed the rating from neutral to negative and added the following:
|On May 22, 2009, katykaty Washington, DC wrote:
I ordered 3 Kiwi plants, got an email giving me a shipping date range, then 10 days later when they didn't show up, I called, was told that someone would check and get back to me. This did not happen. When I called to find out what the story was, I was told they were out of stock. This would not have been a problem but I could have sourced them elsewhere-and now they are hard to find. If this transaction had worked out I had planned to buy some feijoas and possibly some other things.
|On Apr 28, 2008, TnGardens Madisonville, TN wrote:
Best part of order is it was canceled! Ordered fruit trees that were advertised online and order was confirmed about 24 hours later. Didn't think much more about it till I received an email from them 2 days after that advising me they would not be fill the order for a week or 2 perhaps till May. Order was placed early April. That in itself would not have been exceptional but they also stated they would not guarantee the price of the plants and advised they would probably charge the credit card right away.... anyone who doesn't know better than to allow a company to do the later deserves to be taken. The seller would seem to be having the customer pay ahead and they in turn order from somewhere else? You're not allowed to charge a product until you ship and if you can't set a fixed price with a customer perhaps you need to quit selling. I for certain won't bother with this "merchant" again.
|On Jun 20, 2007, manoka S.Jorge
Portugal (Zone 10b) wrote:
They charge high prices for the (sometimes very poor quality) plants and for shipping. One prepaid order was never delivered and for another one, which I never got, they sent me an invoice.
On Jun 20, 2007, Edible Landscaping responded with:
On Jul 3, 2007 10:30 AM, Edible Landscaping added:
Strange you had 17 orders. There was only 1 order you complained about and it was scion wood that we can only guess customs destroyed. We were not contacted."
|On May 17, 2007, gg123456 Brooklyn, NY wrote:
ordered 2 kiwi plants in early april. was told would ship at end of april. called in early may was told would ship on May 14. called on may 17th to see if plant had shipped, was initially given an evasive answer- when i pressed for an answer was told product had not shipped and would ship next week. At that point i asked to cancel order.
|On May 24, 2006, trini Chicago, IL wrote:
I will thrilled to find a company that ships larger plants, so I placed 2 sizable orders (3, 5 gal trees & 3 shrubs-- over $200) with them. I ordered EARLY so as not to be sold out. I called 3 times to ask when my tree order was going out and was promised certain dates. Yesterday I got 1 single tree, and a note that the other 2 trees were backordered for shipment IN THE FALL. Whether purposeful or not, I was misled . Of course now its the end of MAY, and every decent sized nut tree from Canada to Florida is sold out. When I contacted the company, I got a "I dont know who you spoke to" comment (its not like this is a big operation! And my last call to them was just DAYS ago!). Not so much as an apology or a conciliatory comment. This company is short on customer service and accurate information, so dont get your hopes up that you will get what your ordered, when promised. I cancelled my fall backorder with them, and will be spending my money elsewhere.
|On Mar 26, 2004, EnglishJasper Franklin, MA wrote:
I purchased several grafted trees (2 Paw Paws, mulberry, heartnut and lemon plus other plants). One Paw Paw arrived with an old trunk injury and in poor condition and died. The mulberry's graft died and the lemon had scale and was poorly pruned with horrible form. The heartnut also had a trunk injury and hopefully survived the winter. I emailed about the Paw Paw and Janet refused to replace it. I told her she would lose me as a customer if she did not replace or credit. She refused. The lingonberries and cranberries were fine. I have received much better bare root trees for less money from Miller and Stark.
|On Mar 18, 2004, gorgeguy Portland, OR wrote:
What I ordered:
On March 23rd, 2004, gorgeguy added the following:
They (Janet) got in touch with me regarding my dead gooseberry. She said they had replaced my original pinky- sized gooseberry with a 3 gallon plant. The 3 gallon plant had a large obviously dead stalk, and 2 small but rather long branches shooting out from the base that had no laterals. It looked weird, and as I said the buds were dry from the start.
A 3 gallon plant at any nursery in Portland would be rather large, have numerous scaffold branches, and would be bearing fruit that year. The plant I received was weak.
Everyone who has had a positive experience with them is either A) Lucky; or B) have not had experience with any of the aforementioned other quality nurseries.
|On Jun 3, 2003, Mumgo Manheim, PA wrote:
I ordered a couple of 'Sunshine Blue' blueberries back in February by phone. It took them a month to confirm my order.
|On Jun 1, 2002, lnammon wrote:
Far and away the very worst service I have received. The person who identified himself as "Michael" and "as the owner," was unable to answer even the most basic of questions. In addition to that the general poor attitude was very apparent as the answers to nearly all the questions were "I don't know" with no follow up info. The Lemon I rec'd was a Eureka Lemon, not a Meyer Lemon (I kept it anyway, and has done well), The Moro Blood orange has never bloomed and there is no obvious graft. It most likely is NOT a Moro orange. Further I ordered the Moro in May and rec'd it in late September, just in time to induce dormancy so I could place it in the house. I planted the Pawpaw immediately in a pre-prepared area and it died in 2 weeks. Needless to say that this was my last order with Edible Landscaping.