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|On Apr 2, 2016, nhra_20 Janesville, WI (Zone 5a) wrote:
I placed my order on march 10th. I have not recieved the order yet, which is fine since winter here is having a hard time letting go. But my issue right now is that I wanted to remove an item from my order, I have emailed and called to no avail. No one answers tgr the phone, it says the voicemail is not set up so I can't even leave a message. No response to 3 emails either. So their customet service has me worried right now. What happens if my order is wrong, or I have issues with it?
|On Mar 5, 2010, TwinMom2007 West Newfield, ME wrote:
Posted on April 3, 2009, updated March 5, 2010
On April 8th, 2009, TwinMom2007 added the following:
Although after I disputed the charge with my bank, a refund was given to me for the overcharge initially withdrawn from my account from the merchant. I did receive a detailed phone message (per my request if I was not personally reached) regarding my missing plant, which was shipped to me in a timely fashion. The delinquent plant was packed much better than the previous four and had sustained less damage and also looked much healthier.
For clarification I did not view needing to substitue two plants in my order as a negative experience, and at this time of year the time between my order being made and processed was not an issue.
On March 5th, 2010, TwinMom2007 changed the rating from negative to neutral and added the following:
I received a flier in the mail for The Lily Pad's 2010 collection. Initially I tried to find the same bulbs at different companies but the The Lily Pad's available varieties of Hemerocallis and their prices couldn't be matched, so I ordered four bulbs from The Lily Pad.
The plants I received were carefully packed and the plants greened right up when I opened the box and put them near the window. The plants are happy and healthy. I also received a note with basic info about Hemerocallis (soil preferences, etc) which was helpful.
I am VERY happy with the web site and the accurate descriptions of which zones the plants are able to thrive in. Many plant sellers do NOT have this feature and living in zone 4 I need to be careful what I purchase.
I changed my rating to neutral because my second experience with this company was 1000% than my first experience and I can see myself doing business with them again when I want to get some more Daylily varieties.
|On Jun 28, 2008, nanny_56 Putnam County, IN (Zone 5b) wrote:
Over all I am going to rate company a postive experience which maybe subject to change. I have received 2 orders of bulbs from The Lily Pad. I got 1 bulb in the fall of 2007 and 3 bulbs spring 2008. All were very nice sized and healthy looking and all have grown.
On July 3rd, 2008, nanny_56 changed the rating from positive to neutral and added the following:
As of now I am changing my rating. This company has yet to respond to my email. I have just sent a second email and included the email confirmation of the the order in question and a photo. They do not see seem to be honoring their statement in the 'About Us' section on their website.
|On Aug 13, 2007, cathyb53 Newfield, NY (Zone 5a) wrote:
I ordered from The Lily Pad for the first time this spring; normally I order my lily bulbs from The Lily Garden (which is unsurpassed in service and quality, in my book!), but because I was having difficulty contacting them this year & was in a rush to place my order before traveling, I decided to give The Lily Pad a try. It was - for me, at least - a substantial order of ~$250.
|On Mar 10, 2006, flowerbeauty Lynnwood, WA wrote:
March 2006 Daylilies received were small single fans.