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I had ordered San Marzano tomato seed, but the tomatoes were grape-sized instead of the expected plum-sized. The plants were also determinant while I was expecting them to be indeterminant. It seems they shipped the wrong seed.
On Jan 21, 2010, Ed Hume Seeds responded with:
"On Mar 26, 2010 1:46 PM, Ed Hume Seeds responded with:
We had responded directly to MustafaMc. He was correct, the grower had sent us the wrong seed. We pulled the seed from our line. And, replaced the seed for this customer."
We planted some of their seeds (cucumbers-Straight Eight, I believe, lettuce-Red Sails, and parsley-Italian, Dark Green), this spring (2009) and had very poor germination for some reason. We are located in Eastern Washington.
We have quite a bit of gardening experience and it was discouraging to have such poor results.
On Jun 28, 2009, Ed Hume Seeds responded with:
"On Mar 26, 2010 1:51 PM, Ed Hume Seeds responded with:
We had responded to WCarp, replaced the seed and if my memory serves me right refunded his money. And, gave them a few ideas as to what may have caused the problems.
this areas of the country had more snow and cold weather, late into the season. We had no other such complaints, of the 4 million packets of seed we packaged in 2009."
I had a lot of trouble using the back button on my browser when using their web site to purchase seeds. After making all my selections, I went to check out and the shopping cart was empty. It was a frustrating waste of time.
I wrote to them about it. They were prompt in responding...explaining that they don't host the online purchases...some other company does it for them.
They apologized for the inconvenience and offered to give me the whole order for free. I wrote back that it wasn't necessary as I had finally gotten the order to go through and explained to them, in detail, what was the problem and how I had overcome it.
After I did get the order submitted, I noticed that I had forgotten to order one type of spinach...or something? I wrote that since they had offered to send the whole order for free and I had spent the time to help them with their online ordering glitch, that they could just toss in that forgotten packet of seeds with my order.
I never heard from them again.
Also, although I live in the Pacific Northwest where they are located, I had very poor germination results with their seeds; especially the beans.
On Aug 11, 2003, Ed Hume Seeds responded with:
"On Mar 26, 2010 1:59 PM, Ed Hume Seeds responded with:
I do remember this order and we thought we had taken care of this gentleman's needs. If he did not get his packet of spinach it was a complete oversight on our part and I only wish he had let us know. All of our seeds are from the current crop, the freshest anyone can buy, they exceed State and National standards, so germination should not be a problem."