| Negative | kimalexis
(1 review) | On Jun 2, 2008, kimalexis Weld, ME wrote: I never got my order. Upon research it seems someone came in and bought ALL the plant I was getting. They "thought" they e-mailed me but had no record. And the other plant I ordered had a failure. I was not happy. I am not giving them a negative since I understand these things happen. I am disappointed I didn't have the great experience others had and I was so looking forward to my shipment.
On August 9th, 2008, kimalexis changed the rating from neutral to negative and added the following:
I am now changing my review from neutral to negative.
Here's what happens when you have a bad experience with this company, they post your personal information e-mail, name and address on websites.
I got a plant with the leaves chewed up. If I you can post pictures on here I certainly will. Avant Gardens didn't wait to see my pictures before replying that my plant was in perfect condition.
Save yourself the aggravation and steer clear of Avant Gardens. I have asked them to remove my personal information via a phone call. You can all see if they have the decency to do that.
On Jun 2, 2008, Avant Gardens responded with: "
On Aug 8, 2008 12:04 PM, Avant Gardens added:The customer contacted us after she posted this comment. We explained that a crop we had coming along wasn't quite ready of Ilex verticllata 'Berry Heavy', but would have some for late summer shipping. She agreed she would like us to send her the plant when it was ready. Our crop matured in July, and we contacted the customer to be sure she still wanted the plant. After 2 emails she replied that she did.
We sent out a healthy plant on Aug 8th, and did not charge for boxing and shipping. We received the following email this am.
-----Original Message-----
From: [deleted]
Sent: Friday, August 08, 2008 7:36 AM
To: plants@avantgardensne.com
Subject: holly
I got my berry heavy holly. Almost half the leaves are chewed on and
there are black spots on a lot more. I could take some pictures to
show you but right now I am off to work . I am novice at gardening
but I know that's not a healthy plant.
[name deleted]
[address deleted]
We replied:
I personally selected a very healthy plant that was shipped to you, and unless it was exposed to extreme heat in the box before you opened it, there should be nothing wrong with your plant.
I just looked at all of our hollies to see if any are experiencing a problem with insect activity or black spots on leaves. There is nothing remarkable on any of them. We have had some grass hoppers nibbling on some of the foliage. A few spots on the leavers towards the end of the season is usually not anything to worry about. We are very careful in our use of pesticides and fungicides and limit our use of them.
I am going to refund your money for the Ilex, so you will not feel that you have been ill served by us. We did not charge for shipping the plant to you. I'm going to address the Dave's garden comment you made in the forum. I'd prefer you didn't order from us again until you do get more gardening experience.
Kathy Tracey
Avant Gardens
On Aug 19, 2008 9:44 AM, Avant Gardens added:It's not often but occasionally an unreasonable customer gets the best of me. Some people are difficult to please, and I should just accept this as part of being in business.
Because we had sold out of our spring supply of the Ilex, and was unable to supply the plant to her at the time, (which I might add that she had not been charged for) we wanted to give her a positive experience with us by shipping a very healthy plant and did ot charge her to box and ship the plant when it was ready. Why would we go to the trouble of sending her something that she would not be pleased with? It is also very hard to imagine that an extremely healthy unblemished plant shipped out and received by the customer the following day in northern New England could have suddenly succumbed to insect damage and disease.
Also, it took 2 days after the customer received her order to notice the "unhealthy" plant's symptons. Is it possible that the box wasn't opened for several days but left out in the hot sun? I'll never know.
I might add that a photo was never supplied to us. Our intent in posting this customer's email correspondence was to show we were not editing any of the wording. We have been "decent" enough to request Dave's Garden's editing staff to omit her signed name."
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| Negative | rjgmg
(6 reviews) | On May 20, 2003, rjgmg wrote: several plants ordered were received barely alive, and they said "wait and see." Everything just made it through last year, but only one plant survived till this year. |
