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|On May 5, 2012, greyandamy Pittsburgh, PA wrote:
I ordered and received a little (key word) Arnolds Pride Fringe tree (sorry I'm not spelling it's "real name")... Almost a month ago. I'm used to getting some gallon sized plants via mail order, I know they can be quite small and... toothpick looking... this was one such.
On May 5, 2012, Avant Gardens responded with:
"On May 5, 2012 10:38 AM, Avant Gardens responded with:
|On May 23, 2010, jasonsfury wrote:
I live an hour away from Avant so every year for the last 10 yrs I make the trip and make my purchases there. Kathy has never been the friendliest person but this time she was just plain miserable, snappy, and rude. I understand everyone has a bad day but I also work in retail and don't think that is an excuse to treat loyal paying customers so poorly. I would recommend shopping with them only online and to not go to the nursery in person unless you enjoy abuse. I will not be going back again.
|On Jun 2, 2008, kimalexis Weld, ME wrote:
I never got my order. Upon research it seems someone came in and bought ALL the plant I was getting. They "thought" they e-mailed me but had no record. And the other plant I ordered had a failure. I was not happy. I am not giving them a negative since I understand these things happen. I am disappointed I didn't have the great experience others had and I was so looking forward to my shipment.
On August 9th, 2008, kimalexis changed the rating from neutral to negative and added the following:
I am now changing my review from neutral to negative.
Here's what happens when you have a bad experience with this company, they post your personal information e-mail, name and address on websites.
I got a plant with the leaves chewed up. If I you can post pictures on here I certainly will. Avant Gardens didn't wait to see my pictures before replying that my plant was in perfect condition.
Save yourself the aggravation and steer clear of Avant Gardens. I have asked them to remove my personal information via a phone call. You can all see if they have the decency to do that.
On Jun 2, 2008, Avant Gardens responded with:
On Aug 8, 2008 12:04 PM, Avant Gardens added:
The customer contacted us after she posted this comment. We explained that a crop we had coming along wasn't quite ready of Ilex verticllata 'Berry Heavy', but would have some for late summer shipping. She agreed she would like us to send her the plant when it was ready. Our crop matured in July, and we contacted the customer to be sure she still wanted the plant. After 2 emails she replied that she did.
On Aug 19, 2008 9:44 AM, Avant Gardens added:
It's not often but occasionally an unreasonable customer gets the best of me. Some people are difficult to please, and I should just accept this as part of being in business.
|On May 20, 2003, rjgmg wrote:
several plants ordered were received barely alive, and they said "wait and see." Everything just made it through last year, but only one plant survived till this year.