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Comments regarding Victory Seed Company

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You are viewing only neutral comments

  Feedback History and Summary  
158 positives
2 neutrals
1 negative

Comments:

RatingAuthorContent
Neutral DavesGarden0302
(5 reviews)
On Jan 17, 2012, DavesGarden0302 State College, PA wrote:

Posted on December 26, 2010, updated January 17, 2012
Shipping and handling costs are extremely high. Includes cost I would normally expect in the porduct itself. Not for the small orderer to try.


On January 17th, 2012, DavesGarden0302 changed the rating from negative to neutral and added the following:

I noticed Victory has adjusted there shipping costs so that small orders are not so expensive and rates are adjusted by size. Changing rating to neutral for the change and will consider placing an order.
On Jan 17, 2012, Victory Seed Company responded with:

"On Dec 26, 2010 5:39 PM, Victory Seed Company responded with:

Hello DavesGarden0302,

Shipping and handling is a tough issue in the mail-order industry as a whole right now. Postage prices continue to rise and the quality of the carrier's services continue to decline. But I do not believe our costs to be high - extremely or otherwise. Perhaps you read the shipping estimate incorrectly. There are US Priority Mail options available for those folks that choose.

A couple of years ago as the economy began to sour, we weighed all of the options and with the input of our loyal customers and supporters, decided against raising the packet prices or setting a minimum order amount as most companies chose to do. We ended up going with a minimum postage and handling cost of $6.45. I would point out that this price has now been lowered in our new cart system as First Class Mail is now an available option. Starting at about $4.00, shipping depends on the weight of your order and the distance to the destination.

We feel that it is not fair to hide shipping costs in the packet prices. There is no reason why a serious gardener ordering a garden's worth of seeds, local customers, or even a customer in a close postal mail zone should be penalized with higher packet prices just to hide shipping costs. So unlike you, we do not believe in hiding prices in our seed packets.

As you mentioned in your email, these are tough economic times and in order to continue our seed preservation work, we need to make sure that we are around for decades to come. That is the bottom line. Yes we sell seeds to pay the bills. But our primary reason for existing is to keep old seed varieties available for home gardeners. We would not be able to do this if we lost money on orders. Thankfully the supporters of our work, who have helped to build this company and evolve these policies over the past decade plus, understand.

Respectfully,

Mike Dunton"


Neutral YB
(4 reviews)
On Nov 1, 2007, YB Kittanning, PA wrote:

Good company, plants grew well. Seeds arrived on time. The reason I give them a Neutral was the germination rate left a lot to be desired. 7 out of 25 seeds is not good in my book. Had to replant some seeds to keep the garden full.

I thought about sending my complaint to the company but for the small cost of the seeds I bought didn't make it worth while.


On Nov 1, 2007, Victory Seed Company responded with:

"


On Nov 1, 2007 10:45 AM, Victory Seed Company added:

Hello,

Along with working hard to foster the positive attributes that you mentioned in your posting, we also pride ourselves in offering only fresh, vigorous seed.

There are many factors that can affect germination and no matter how small the order or what a person's experience level, we appreciate the opportunity to help folks troubleshoot problems and send replacements when warranted.

I wish that you would have given us the chance.

Regards,

Mike
"



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