Posted on December 25, 2009, updated March 5, 2010
I placed an order for 10 fruit trees from Peaceful Valley on Dec 8th. I was told the trees would be available to ship on the 18th and that they would ship 1-3 business days from that date. On the 18th I called to make sure all 10 trees were in fact available and 1 tree was out of stock. I called back an hour later with a substitution and was assured they would all ship in 1-3 business days.
Two business days later I received an email with a tracking number with an expected delivery date of Dec 24th. I really did not think Peaceful Valley would be able to ship on time. I have ordered from many online nurseries and regardless of promises I have grown accustomed to 2-3 week or longer delays in shipping. I find it to be incredibly refreshing to find a company that does what it says when it says it will. I mean they got all of these trees delivered to them on the 17th and they had to sort and store them and fill months of pre-orders and still they processed my order with a change order and still got it shipped in less than three days.
Christmas Eve arises and the trees arrive. They are well packaged in a heavy box with the roots bagged and filled with damp saw dust. The trees are large caliper with most being Ύ or larger. The trees were all topped and root pruned to fit the box. I chose to place an order for 10 trees in order to obtain a 10% discount on Peaceful Valleys already low prices which would have saved me $ 19.99. However when I called to make the tree substitution they allowed me to change to their 10 tree sale price of 10 trees including shipping for $ 199.00 which is a savings of $ 30.00. They did not charge my credit card until the trees were shipped.
These same Dave Wilson trees sold at some other online retailers are $ 23.99-27.99 and they are not offering free shipping. In the hands of some online retailers the trees I received would have been much more than that. All of the trees looked to have been 6-8 tall before they were topped. I know there is at least one online retailer who would sell these same trees without topping them and would have sold them as 67 or 7-8 tall trees at prices ranging from $ 69.99-118.99 per tree.
All told I spoke to customer service three times. Each time they were immediately available friendly courteous knowledgeable and helpful.
I am very happy with the trees their service and the price and look forward to buying from them again.
To all those who have taken the time to read my review please forgive my gushing. But its hard not to gush when they pulled off a perfect order and they got my Christmas presents delivered by Christmas Eve.
Thank you Peaceful Valley
On March 5th, 2010, AZPHATMAN added the following:
Ordered four Blueberry plants that were listed as 14". When they arrived two were roughly 6" and the other two roughly 9"-10". Would have purchased them somewhere else if I had known.
Bought some Korean fir seedlings that were supposed to be 12-15". What they sent were less than 6".
Emailed them about it and got no response.
Their web site still lists them for sale and 12-15". How can I tell which descriptions are accurate and which aren't?
On Jan 16, 2010, Peaceful Valley Farm Supply (groworganic.com) responded with:
"On Jan 28, 2010 12:58 PM, Peaceful Valley Farm Supply responded with:
This customer was fully refunded and presented with a $20 gift card immediately following our investigation and confirmation of the size discrepancy of the plants. At the same time we refunded the customer we edited the description of the plants on our site. Unfortunately, our delay in responding to the customer's e-mail was due to a serious storm front that created system and staffing slow downs. We have had no other complaints about this product and normally respond immediately to all customer service e-mails. We sincerely regret this error and any inconvenience caused to this customer.
I received my first order from these folks today - blackberries & raspberries. Price-wise they were quite competitive. Due to the price I expected them to be decent-sized. They were not. They were HUGE. Much bigger diameter & roots than I expected. I am VERY pleased & will be using these folks again!
On Jan 15, 2010, cramsey1 Salt Lake City, UT (Zone 6b) wrote:
I have been very pleased with all my dealings with Peaceful Valley Farm Supply. They offer a wide verity of products for both the home gardener and commercial farmer. The products are reasonably priced and often the lowest prices I have found both locally and on the internet. Their service is excellent and they are very helpful if you have questions regarding your order or how to use the item you have bought to its best advantage. I spent several hundred dollars last year on garden equipment, organic fertilizers and seeds. I received them all promptly. When one of the items was not in stock they called me and asked if I wanted the whole order to wait and be shipped together or to have a partial shipment. If I have had questions on the best product for a specific purpose they have always been helpful in providing suggestions from their vast experience. I will continue to use them and I recommend them to all my family and friends because of their outstanding customer service, knowledge and fine product selection.
On Dec 7, 2009, borged Thomasville, GA (Zone 8b) wrote:
I've ordered from PVFS several times over as many years and have always been satisfied with their product, prices and service. I generally order bulk cover crop seed and fertilizers and their shipping prices are reasonable.
On Sep 25, 2009, Spookycharles Langley, WA (Zone 8b) wrote:
I've placed several orders with Peaceful Valley Farm Supply over the last year or two. My latest order was placed several weeks ago for about 15 lbs of various cover crop seeds and a couple of pounds of shallots. Their shipping on heavy orders is very reasonable.
As with my previous orders, everything arrived safely and in a timely matter. Anytime I've had a question it has been promptly answered by customer service. The best company I've found for bulk cover crop seed.
I recently placed an order with this company and it was my first order. I have mixed feelings about the company and will not be ordering from them again. My original order was place 4/10/09 and was just finally resolved the last week of May. I placed an order for seeds and had 3 items on backorder. April 22nd they informed me my backordered items would arrive by April 29th. On May 7th, I contacted them via email and told them to cancel any and all backordered items I had with them. They emailed me back and said they had released my pepper seeds for delivery but the rest is now cancelled. I told them the pepper seeds are fairly worthless to me now because it was getting too late to start them from seed in my area. I was charged and they were sent anyways. Plus, most of my seed packets had a significant amt of seeds missing. I need to mention they did have someone contact me to address my issue, and they did replace my big max pumpkins, which only had 3 seeds originally (two of which didn't germinate). The pkt is supposed to have approx. 10 seeds. My corn with approx 50 seeds showed up with 30 seeds. They replaced this packet as well. They asked me if I'd like any other packets replaced and I said no but I did let them know, except 2 pkts which had the correct amt of seeds, the rest were all short by at least 20%. To me, this is a big ordeal when you are trying to figure out how many packets you need to purchase to plant your garden.
One of my biggest gripes with this company is I felt the customer service is lacking immensely. They did not go out of their way to keep me in the loop as to what was going on. They may/may not answer emails. They may/may not tell you something is shipped. My order which was originally placed on April 10th, took until the last week of May before it was complete.
The website is not as complete as it could be as well. You can not go in to look at your order and see what is on backorder, etc.
This company is ok but in my opinion, there are MUCH better organic seed companies that deserve my money.
Their website offered a deal--buy $100 of merchandise get a discount on a tumbling composter. When I tried to order merchandise on line the website prevented me; some of what I wanted then sold out. When I called to complain (and spoke to Ryan) they agreed to give me the composter discount even though my order without the out of stock items was well less than $100. Also, they offer free seeds for larger orders and I received 16 packets with my order. This was the number I would have qualified for only if I had purchased the out of stock items as well as the composter at full price.
I ordered 3 sunshine blueberry plants and an assortment of pheromone lures for my stone fruit orchard. All arrived in great shape and in the correct quantities. They even gave me some free seed packs of vegetable types that are hard to find!.. Their catalog is a treasure mine of information. They are clearly a specialist in tools for people and businesses who grow things.
So I like these guys and will do alot of business with them.
On Feb 8, 2009, dparsons01 Albuquerque, NM (Zone 7b) wrote:
These guys are great. I've ordered from them a few times and they ship things right away or let you know if it is not in stock and let you choose whether you want two shipments. They have an excellent assortment of organic ammendments as well as seeds, trees, tools, etc. They do bulk quantities and small quantities in most products.
What a wonderful experience I had ordering online. Their website is easy to navigate, and I like the "In Season Items" drop-down feature.
Order confirmation is also quite fast, and following up on my order is easy. Andrew G. Bergthold, is the gentleman who emailed me regarding shipping charges. Prompt to reply, and very pleasant on the phone to boot!
The fingerling potatoes are in perfect condition, and packaging was impeccable (and we're talking potatoes here).
I will definitely order from them again. Thank you!
I just want to add my comment of a great experience I had with this company. I had bought several hundred bare root strawberry plants and some blueberry plants from them three years ago. I typically buy from my local nursery for bare root strawberries but I wanted to start a bit early to plant this time as the weather and ground was in good condition. I've always liked strawberries in my landscape over the years mainly because it is a real fun crop for kids. When my kids, nieces and nephews were toddlers were just beginning to walk I'd have them help me find and pick the fruit. The smile on their faces as they helped were priceless. They are teens now but it is still a fun family tradition to go out in the yard to pick a bunch together for dessert. These were the best bare root strawberries I have ever seen with wonderful root growth almost a foot in length! They came in a timely manner and were packaged very well. They are still thriving three years later. I had a great experience buying from this company.
Peaceful Valley has a nice selection but they seem to have a problem in the shipping department. I've placed two orders in the last four months. Both took on average of 3 weeks or longer to deliver. Their site says they have a 5-7 day turnaround during spring but it's actually much longer than that. I was willing to concede that they may have had some unexpected growth, but I've seen reviews going back as far as 2004 concerning shipping problems. I've moved on to another competitor company for now, and I have no plans to order from Peaceful Valley again.
Peaceful Valley has a good selection of organic fertilizers and products (just about anything you would want), but their shipping can be expensive when you live in Florida (they are in CA.) Also, they are slow to ship in Spring. It took them 11 days to get around to shipping my order this month. They always say that they are very busy with Spring orders, but you would think they would anticipate this and get extra help (since it happens every year.) They are good with everything else, like billing and shipping (outside of Spring.)
On Mar 9, 2008, bibbykitty San Antonio, TX (Zone 8b) wrote:
I have been gardening,and buying products online for a long time.
This is the first time I have ever left a negative for any company.
I repeatedly tried to work out the delivery time for my order. I emailed before I placed the order in December to be sure they could meet my delivery time of early Feb They assured me they could. I placed the order for seed potatoes. I waited then waited some more. I tried to cancel the order when it became obvious they would not send the product in time to plant in South Texas.
They said they would cancel the order. Then by some miracle they managed to send the order before they could cancel. Imagine that!!!!
I would not order from these people again. I am not difficult to deal with. My experience with this company is the first time I have had a problem that was not solved. As I mentioned it is also my first negative rating.
I did receive the potatoes, definitely not the best seed potatoes I have seen. Also very late to plant in my area.
I was looking for this new cherry tree that another company did not offer and found it at this company. While I was on their website, I found their selection and prices to be good, so I placed an order for about 10 bareroot fruit trees, and they threw in a few grape vines for free. They called once to confirm the order and another time to tell me that my 4 in 1 fruit tree is now a 5 in 1 tree. The order came in fine. I had a question on one of the trees, and the staff there answered my question nicely. The person I'd talked to was friendly.
We have ordered through Peaceful Valley for several years, why? because you can't beat the prices on organic vegetable seeds. These past few times orders have been seriously delayed and backlogged items take months!
When called about the last order I placed I was charged an extra $17 in shipping for backlogged items and their mistake. I left a few polite messages with their customer service rep and never received a reply. Seems like they've grown too big too fast. This year, I'm not ordering anything from them and have placed my $300+ order with other places.
On February 9th, 2008, arcosantiag changed the rating from negative to positive and added the following:
---Follow up to last e-mail: After posting this message I was contacted by a customer service rep who corrected that I had been charged an extra $7shippping for the order but because of the problems with the delay of the order and customer service she would refund me all the shipping costs.
I think this is very reasonable and am impressed with the company's willingness to correct a mistake. I've reconsidered and will probably order from them again.
On Jan 30, 2008, horseman_tanker Hawthorne, NV wrote:
Ordered some products from PVGS and was very happy as they answered all my questions, very courteous, patient. I am a rookie gardner and small business owner, so I know about customer service.Product arrived on time, good condition. Defintely will have my business for many years to come.
I have ordered from this company for two years, and have always had a good experience with the products they carry, their personnel, and their prices. I don't find their prices to be any higher than other catalogs/companies that have high ratings on Dave's Garden Watchdog forum. (Remember, sometimes you get what you pay for).
I am a very loyal customer to them and do not plan to change my company any time soon!
On Apr 8, 2007, spidra Berkeley, CA (Zone 9b) wrote:
I've gotten their catalogs for 2 years now but only finally got around to making an order last month. It was a pretty big order by my standards. I'm inclined to cut them slack because they've got a good mission and I like supporting California companies, however they need to tighten up their act. I gather they had a much bigger demand than they anticipated lately and are scrambling to catch up.
My seed potatoes, which are fulfilled by the wholesaler, arrived on time. There was quite a delay in the arrival of the rest of my order and when it did arrive, it was missing something. I wrote an email politely pointing that out and I have yet to receive a reply. However, when I wrote an email just after the initial order pointing out I'd been charged sales tax on edible chrysanthemum seeds (Shungiku), they worked to make that right. The people I've talked to on the phone have all been polite and helpful.
Unanticipated growth has spoiled or killed a lot of companies. I hope Peaceful Valley learns how to prepare for success so they don't get killed by their own popularity.
On Nov 27, 2006, Randolph Mount Kisco United States wrote:
I recently ordered a mix of garden supplies and a lime tree. I received a call within minutes of placing my order that one item was not available and was given the chance to choose an alternate item (which I did). Everything arrived as expected and the lime tree was in very good shape and substantially larger than I expected. Overall I was very pleased.
On Oct 25, 2006, farmerjohnson West Liberty, KY wrote:
Very Good Selection, and quality. They have someone always there when you have a question. I have dealt with them for about 5-6 years, I order 90% of my gardening supplies from them. This is my favorite place to shop. In fact as I write this I am waiting on the ups man for an order from them.
Their prices are usually good. I'm an Organic Farmer by trade. However, every, I mean every order I have placed they have made a mistake, errror, shipping , NOT shipped. Its okay to make mistakes but THEY DON'T CALL YOU, EMAIL YOU OR MAKE IT RITE, I.E. they screw up shipping ( l0 day later YOU HAVE TO CALL THEM to see where your stuff is.) AND THEY SAY THEY MADE MISTAKE BUT THEY WONT SEND AND CRECDIT SHIPPING OR SHIP 2 day with a reg. ship price nothing. It's completley FuBar over there. and the clincher..........they chicks are rude to ME. I really tried to keep a rels. with them cuz of the certain items they have at good price and they have so much I can One stop shop. Now.. I avoid at all costs. too bad too.
M's Organic Farm , Woodstock, IL
I ordered seeds and other small start equipment from them and absolutely loved the quality of everything I received. Last year all of the seeds I bought sprouted and flourished. I had a wonderful garden with high quality herbs and veggies and I plan on buying more from them ASAP. I love their selection of seeds, they have the largest selection EVER. I can't wait until I get my next order.
Excellent customer service on my order. I had ordered two of one item (Serenade bio-fungicide.) They notified me quickly that they only had one in stock. They offered options regarding sending the second one or cancelling the order, and then ended up shipping both more quickly than I expected. I received notice of the order status throughout the process. Nice selection of organic seed. The special offers for various amounts and types of purchases are a nice treat as well.
I have been a long time customer of Peaceful Valley and have noticed that over the past few years that they have less regard for getting the correct items I order shipped ontime. One example of this was last week when I made a small simple order and paid extra to have it shipped 3 day expedited. The package came on time but didn't not contain the correct amount of items ordered. When I called Peaceful Valley,they apologiszed for any imconveinience and told me that the order would be shipped out again. When I asked if they could ship it out overnight or two day, the representative told me that her suppervisor said that they would not. So I have paid the 3 day rate for 7 day shipping due to an error in the Peaceful Valley Shipping dept. I think it is time to find other sources for my farm supplies.
Ordered snap fittings for a greenhouse. Paid with credit card. Site said these would be shipped in 1 or 2 business days. After a week I emailed asking about the status of my order, and received no reply. I had requested 2 day shipping and noted that I needed these right away and to notify me if they could not be sent within a week. However, no one from the company apparently cared to let me know anything. I have canceled the order and will order elsewhere.
On May 19th, 2005, keyi changed the rating from negative to neutral and added the following:
PVFS offered a $25 gift certificate to make up for their mistake. After a month without receiving it, I emailed and they finally sent it out. I just sent in my order using the certificate, so we will see if they get this one right. Keeping fingers crossed.On June 4th, 2005, keyi changed the rating from neutral to positive and added the following:
I ordered seeds with the gift certificate and they all arrived quickly and in good shape. Glad to see that some companies do get around to straightening out their messes. Their prices are good and selection is very nice.
The selection and prices for any equipment a serious gardener could want are just great. My order was handled promptly and any questions I had were satisfied
within 24 hours. I look foreward to satisfying my future gardenig needs through "Peaceful Valley" and Dave's Garden.
I've been buying from PVFS for more than 10 years and had only good experiences. My most recent order was placed 12/29, shipped 12/30 and I received it 1/3 except one envelope of seeds that is backordered. I'm grateful for all I've learned from them, from the catalog and when I call up with questions. It's all about the soil for me and PVFS has made the difference.
PVFS has one huge thing going for it, an absolutely amazing selection of supplies that no other place gets aywhere close to. In particular for organic gardeners, there are literally hundreds of things that PVFS is the only source I know of in quantities for backyard gardeners. I have generally done OK with their website and customer service, they are fine but not exceptional. So if you are ordering standard things that lots of places sell, there is no big reason to shop at PVFS. On the other hand if you need more unusual items such as some Nu-Film 17 sticker, codling moth pheremone lures, are setting up your own irrigation system or greenhouse, need rowcover, cover crop seed, etc etc etc, they are THE place!!!
The product was something I search long and hard to find. The service was great, they shipped quickly and everything went well. Unfortunately, the cost of shipping was a third of the cost of the product on a $30.00 item. Other than that everything was fine.