Posted on October 24, 2013, updated October 28, 2013
I ordered from them on 10/7/13 via website parts that I needed for a hoop house and was told that their product ships within 1 business day and would arrive in an additional 5-7 business days (ie 6-8 business days total). It is now looking to arrive 10/29 (that is 16 business days - or a little over 3 weeks) which is too late for me to use this product for my cold frame (we will get solid freezes by then) so I called the company to cancel it (10/24). They said they couldn't since they shipped it and that I can return it and loose the shipping money both ways. I strongly recommend AGAINST this company for any time-sensitive purchase. They do not support their own statements on their web page for ship times claiming that it is "FedEx's" fault.
On October 28th, 2013, szut changed the rating from negative to neutral and added the following:
The company contacted me to work something out where I would be satisfied with the delay in getting the parts I ordered. They offered to refund me for the shipping fee and gave me a discount on the parts. I took them up on the offer so that I can use them next season. If you want something by a certain time make sure not to select the Fedex Smartpost shipment.
On Jan 21, 2013, RabbitRidge Onalaska, WA (Zone 7b) wrote:
Posted on January 19, 2013, updated January 21, 2013
I ordered two packets of seed from them because they had advertised free shipping. I was charged anyway. Instead of sending the Sunspot sunflowers I really wanted they sent me a packet of beans. I have ordered seeds for twenty years and I have never got the wrong packet. Then when I order just two packets one of them is wrong. Everyone makes mistakes but I have never even heard back from them when I made an inquiry.
On January 21st, 2013, RabbitRidge changed the rating from negative to neutral and added the following:
They finally got back to me and said they had no record of my contacting them. Now they are sending the correct seed.
Posted on February 23, 2012, updated February 23, 2012
Website and the email with order confirmation stated it would take 3 business days to ship the order. It has now been 7 business days since I ordered and the seeds have not yet shipped. Called to inquiry about the order and got a cold "yes we are late" response, nothing they can do and no guarantee of when they will ship. Not reliable if you are planning in using the seeds soon.
On February 23rd, 2012, YaraRoswellGA changed the rating from negative to neutral and added the following:
Company contacted me immediately after I posted my comment on DW , apologized for poor customer service and shipped my order. Hopefully it was an oversight as it seems they are making an effort to fix issues.
Peaceful Valley is a mixed bag. They are a good (if expensive) source for organic supplements and supplies. Their fruit trees however, although organic, are very mediocre in quality. Most are mass produced and by the time they get to you will be banged around pretty good and oversized for good growth. I definitely won't be buying many fruit trees from them again. I would personally go to Rolling River for much better quality certified organic trees.
I recently placed an order with this company and it was my first order. I have mixed feelings about the company and will not be ordering from them again. My original order was place 4/10/09 and was just finally resolved the last week of May. I placed an order for seeds and had 3 items on backorder. April 22nd they informed me my backordered items would arrive by April 29th. On May 7th, I contacted them via email and told them to cancel any and all backordered items I had with them. They emailed me back and said they had released my pepper seeds for delivery but the rest is now cancelled. I told them the pepper seeds are fairly worthless to me now because it was getting too late to start them from seed in my area. I was charged and they were sent anyways. Plus, most of my seed packets had a significant amt of seeds missing. I need to mention they did have someone contact me to address my issue, and they did replace my big max pumpkins, which only had 3 seeds originally (two of which didn't germinate). The pkt is supposed to have approx. 10 seeds. My corn with approx 50 seeds showed up with 30 seeds. They replaced this packet as well. They asked me if I'd like any other packets replaced and I said no but I did let them know, except 2 pkts which had the correct amt of seeds, the rest were all short by at least 20%. To me, this is a big ordeal when you are trying to figure out how many packets you need to purchase to plant your garden.
One of my biggest gripes with this company is I felt the customer service is lacking immensely. They did not go out of their way to keep me in the loop as to what was going on. They may/may not answer emails. They may/may not tell you something is shipped. My order which was originally placed on April 10th, took until the last week of May before it was complete.
The website is not as complete as it could be as well. You can not go in to look at your order and see what is on backorder, etc.
This company is ok but in my opinion, there are MUCH better organic seed companies that deserve my money.
Peaceful Valley has a nice selection but they seem to have a problem in the shipping department. I've placed two orders in the last four months. Both took on average of 3 weeks or longer to deliver. Their site says they have a 5-7 day turnaround during spring but it's actually much longer than that. I was willing to concede that they may have had some unexpected growth, but I've seen reviews going back as far as 2004 concerning shipping problems. I've moved on to another competitor company for now, and I have no plans to order from Peaceful Valley again.
On Apr 8, 2007, spidra Berkeley, CA (Zone 9b) wrote:
I've gotten their catalogs for 2 years now but only finally got around to making an order last month. It was a pretty big order by my standards. I'm inclined to cut them slack because they've got a good mission and I like supporting California companies, however they need to tighten up their act. I gather they had a much bigger demand than they anticipated lately and are scrambling to catch up.
My seed potatoes, which are fulfilled by the wholesaler, arrived on time. There was quite a delay in the arrival of the rest of my order and when it did arrive, it was missing something. I wrote an email politely pointing that out and I have yet to receive a reply. However, when I wrote an email just after the initial order pointing out I'd been charged sales tax on edible chrysanthemum seeds (Shungiku), they worked to make that right. The people I've talked to on the phone have all been polite and helpful.
Unanticipated growth has spoiled or killed a lot of companies. I hope Peaceful Valley learns how to prepare for success so they don't get killed by their own popularity.
I placed my order on the 25th, and I didnt recieve it til the 6th. I was disappointed by this, but it wouldnt have been a big deal if i didnt need these things immediately. Their prices, selection, and products are all wonderful. The items were SUPER packed in recycled materials, which i appreciated, and alot of tape. I certainly would, and probably will order from them again.