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|On Jan 20, 2017, katespeppers manila,
I ordered 7 packets of seeds from groworganic.com. Upon checking out, using the same billing and shipping address in Daly City, CA. I got an error re my billing address. after i sent an email to their helpdesk, i found out that they do not ship outside US. so i emailed them back and clarified that I am shipping to California. they said they do not take non-US or Canada issued cards-- I am using a Visa Debit, I am in the Philippines. So I gave up but upon checking my debit card it seems that they did charge the $18.66. I sent another email- they have ceased to respond.
|On Sep 16, 2016, sologray Grass Valley, CA wrote:
I bought a 12' aluminum orchard ladder from Peaceful Valley in Grass Valley, CA 2 days ago, 9-14-2016. The employee loaded it in my pickup truck and I drove about 6 miles and unloaded it. My husband went to set it up and use it this morning and noticed a bend/dent in one of the ladder legs and also the aluminum was split on the same leg where it screws on to the leg. He didn't feel it was safe to use so he had me return it.
|On Aug 22, 2016, Permie4895 Reynoldsburg, OH (Zone 6a) wrote:
I have been gardening for years. Winter 2015 I ordered 30 Syrah grape vines for planting. They arrived in December during a cold snap. They were immediately put in wood chips and the "instructions" that came with were followed to the letter.
|On Nov 20, 2015, grwgrn57 Fieldon, IL wrote:
I was not pleased with my experience with this company's product. 1st the resource dept was terrible to deal with, so unprofessional, it was awful. 2nd I ordered my seed potatoes from them and got ""POTATO BUGS"". I had never had them before and was really irate about my infestation. I have done just about everything to get rid of them except shooting them. Since I am Organic and they say they are you would think they would be very careful about spreading disease and bugs. 3rdly when I tried to talk to them about the problem they hung up on me. I never even cussed or raised my voice, I just explained they sent me bugs with my potato order. Of course they did not refund any money(I didn't ask) I just assumed they just don't care about bugs they don't care about the customers. I will never order from them again. I would strongly advice if you don't have Colorado Potato Beetles don't order from them its not worth it.
|On Apr 29, 2015, smilingcat Troutdale, OR wrote:
I've been their customer for several years without any issues with the seeds that I buy.
|On Apr 10, 2015, greatmamaone Hidden Meadows, CA wrote:
In 2013 I ordered several trees. They were scheduled to be delivered in 2014, I believed in January. They arrived the week of Christmas, unexpectedly. It's my feeling they also split up trees so, the shipping fees are exorbitant. I questioned the shipping fees (think they were as much as the trees)and they offered an explanation that made no sense. When I called about the ALMOND tree not having broke dormancy they ask me to do the scratch test, which I did. When I called back not one word was said about their refund/replacement policy. Then they asked me for a picture of the tree dug up. Still no mention of their policy. I'm nearly 75 years old so this was not exactly easy. Had to have someone help me both plant and dig it up. After submitting the picture they informed me my time period for requesting refund/replacement was only in June. Something that totally escaped my notice in all of their descriptions on-line and I might add their shipping fees explanation is beyond understanding. They informed me of this replacement/refund policy in an email. I could not find it on-line. My return email asked them to remove me from their mailing list, that I was not used to doing business with companies who did not make good on their merchandise. They promptly removed me from their mailing list with no offer to make things right.
|On Sep 6, 2014, djasper Santa Fe, NM wrote:
Posted on September 6, 2014, updated September 6, 2014
On September 6th, 2014, djasper added the following:
I ordered 15 bare roots trees from Peaceful valley in December 2013. They were having a special promotion, 10 trees for $199 shipped. There were numerous banners urging me to order early, because they were likely to sell out. Not wanting to miss the promotion and wanting the best selection of trees, I ordered right away. Initially, I received an email indicating my trees would ship at the end of February, but despite that, the trees actually shipped on almost two months early, on December 30th.
My farm is located in USDA Zone 5, and at that time of year, the ground is frozen solid. It was impossible to plant the trees when I received them, and I nearly broke my back trying to chip away enough earth to “heel in” the trees according to the enclosed instructions for later planting. Peaceful valley did not honor their original shipping estimate and they made no effort to ship the trees at a time that would have been appropriate for my zone.
I was eventually able to plant the trees at the end of March, the soonest it was possible to dig into the soil. The 3 months of “heeling in” was likely a factor in the death of 7 out of the 15 trees ordered. That and the fact that 10 trees are shipped in a single box, and to fit them all in, they prune the roots extremely aggressively. Many of my trees had only a few 4 inch stubs left where the roots used to be.
Peaceful Valley does offer a “guarantee” on their bare root trees. You have a whopping 15 day window to notify them of any problems, between May 15th and June 1st, no sooner and no later. After that, you are out of luck. This deadline is buried in the fine print somewhere on their website. Ironically, of the 8 trees that did survive, several of them eventually broke dormancy and leafed out after June 1st, so reporting a dead tree before that time would have been premature.
When I was sure I knew which trees were not going to make it, I asked for a credit for my lost trees and I was told that having missed the deadline window, they would not do anything for me.
I have ordered dry goods from Peaceful Valley in the past and it was OK, but this was my first time ordering nursery stock. I believe the quality of the trees is poor because of the aggressive root pruning, the timing of shipping is erratic and makes it impossible to plant the trees in many areas, and the so-called guarantee is unreasonably restrictive. I am out $140 for 7 dead tress and I will never order from this company again.
|On May 31, 2014, goldenone19 Reno, NV wrote:
I ordered a Chardonnay grape vine from them in December and expected to get it the first week of January. After the second week almost third week into January, I contacted them about my order, they told me they received the grapes, but for 'some reason' my order didn't print. They had no problem taking my money for the order. They shipped out the grapevine over night at no additional cost to me.
|On May 29, 2014, littlebunnyfufu South Sumter, SC wrote:
Every spring for the last four years, I have purchased items from Peaceful Valley Farm Supply. My usual annual purchase have been multiple blueberry plants along with garden plants like garlic. Every year without fail the blueberry plants show up somewhat squashed and tattered since the company sends the plants as plugs bundled together and shoved in a box too small for them.
|On May 2, 2014, szut Wilmington, MA wrote:
Posted on October 28, 2013, updated May 2, 2014
On October 28th, 2013, szut changed the rating from negative to neutral and added the following:
The company contacted me to work something out where I would be satisfied with the delay in getting the parts I ordered. They offered to refund me for the shipping fee and gave me a discount on the parts. I took them up on the offer so that I can use them next season. If you want something by a certain time make sure not to select the Fedex Smartpost shipment.
On May 2nd, 2014, szut changed the rating from neutral to negative and added the following:
I ordered from Peaceful valley again this spring. I ordered 25 strawberry plants. I received them in-time and planted ~ half outside in a heated hoop-house in earth boxes. I planted the rest indoors in small pots. Unfortunately none have shown any signs of life even a month later. Doing a scratch test in the past week it shows that they are all dead. I've been gardening for decades and have other strawberry plants so I know what I'm doing and how to properly plant strawberries (neither too deep or shallow). I contacted peaceful valley and they said if I ship the strawberries back and they don't see any issue with them they will refund me the $3.99 I paid for the strawberries directly vs the $15.98 I paid for the strawberries shipped (I only ordered strawberries in my order). I expect to ship the strawberries back to them will cost me more than the refund so I'm writing off the $15.98 for worthless product and I'm really not buying from them again. I expect companies to stand behind their product and ship REPLACEMENT or refund the full amount paid when their product is dead.
|On Jan 23, 2014, devinevegan Igo, CA (Zone 9a) wrote:
Posted on January 22, 2014, updated January 23, 2014
On January 23rd, 2014, devinevegan added the following:
After posting this I got an email regarding my review. Here is a bit of the email discussing the reason for the delay, "Due to the seasonality of potatoes, it's not uncommon for the farm's ETA to change. These delays are completely out of our hands. As we are notified of changes, we notified all pending potato orders of the new dates. Our records indicate that your current potato order is due on 1/31 and an email was sent 12/17 with the updated ETA."
"As a rule of thumb, shipping charges we assess simply amount to whatever FedEx or USPS published rates are plus a modest 15% markup to account for shipping & packaging materials. This percentage is even smaller on expedited shipments (10% on 3 day and 2 Day, and 5% on Overnight)."
They are refunding my $19.98 shipping which I am happy with. Although they never apologized for the delay or lack of communication whatsoever.
I recieved a seperate email saying only: "Your order is in our warehouse, getting ready to ship today.
You will receive tracking info via email at the end of today.
So I guess the potatoes were in stock afterall? What was the real reson they didn't ship them?
I will re-edit my review after my order is complete and let everyone know how it turns out in the end.
|On Oct 2, 2013, Express128 Mansfield, TX wrote:
Takes them forever to ship.. Waiting time before shipment is roughly 5 days. Might as well go to the local hardware store to buy plants, seeds, etc. They also charge your credit card immediately after placing the order.
|On Apr 9, 2013, hhong3138 Elgin, TX (Zone 8b) wrote:
I ordered some potatoes and flower bulbs on their website on April 1st (Monday). I received an email saying my order will ship in 3 business days and I will receive an email containing the tracking information once it is shipped. I waited until 5th and called them to find out the status of my order. The person answered the phone said they would ship my order on Monday (April 8th), but I didn't receive any shipping information from them on 8th, so I called them again to find out what's going on. The person I talked to this time wasn't very helpful. After I find out my order is still not shipped yet, I asked her to cancel my order. She said something not quite clear and then hangup on me. I called back as I want to get the refund. This time, another person answered the call and she is more helpful. She told me that one of the item I ordered was out stock (would be back in stock after 17th) and this is the reason of holding my order. I would say this is not the way to do business. They should have told me that after I placed the order immediately and give me the choice of whether to cancel that item or replacement of other option. Instead being honest, they lied to me when I first called and hangup on me the second time . Even though the last person I talked to was nice, but I still decided to cancel the order because the overall experience with them.
|On Feb 23, 2013, lyrajayne Long Island, NY (Zone 7a) wrote:
I just got an email from them telling me that the strawberry plants I ordered last week are out of stock for the season. I wish I had read the reviews here before placing my order because it sounds like this is a typical experience. Don't waste your time dealing with this company. My advice is spend a little more at a reputable store so you get what you ordered.
|On Nov 26, 2012, nikkidoodle Plymouth, NC wrote:
I ordered twice form Peaceful Valley. My Yukon Gold potatoes only arrived one day later than anticipated delivery. I have followed instructions but they are hardly sprouting. On 11/10/12 I ordered seeds and blue potatoes with the understanding that they would be shipped within 2 days. They shipped on 11/14/12 and finally arrived today 11/26/12. PV did not send me a tracking # and after 3 requests they did give me the number but that did not help because they were kept in one place for almost a week before finally being delivered. This might be a fine place to go shopping in person but ordering online when you can't see the product and can't predict when you will get it is iffy at best. I will not order again because I have no idea if my potatoes and seeds have been frozen so I have to throw the whole thing out.
On Nov 26, 2012, Peaceful Valley Farm Supply (groworganic.com) responded with:
"On Nov 30, 2012 2:36 PM, Peaceful Valley Farm Supply responded with:
We are always sorry to hear of disappointment from our customers and do our best to provide excellent customer service.
|On Mar 21, 2012, jellokitty Rushmere, VA wrote:
First of all, let me start out by saying that I am generally not one to complain, however, this situation I have found myself in quite honestly is completely unacceptable. On 2/28/2012 I ordered a redwood greenhouse, two benches, and an anchor kit from Peaceful Valley's Grow Organic website. I also ordered a bunch of seeds and fruit vines. I received my seeds and vines fairly quickly, but never heard anything about the greenhouse kit. This is a $2000.00 kit, and I grew concerned, as my credit card was charged. I waited a bit before I called the company, as the website stated they shipped from the vendor and could take up to three weeks. Once I called, I was referred to the voicemail of their customer service rep. She responded via email to tell me the vendor had an issue with materials and I would be contacted as soon as they knew more. I traded emails for a while, trying to figure out what was going on with the order. I was referred to yet another rep via email, who told me the vendor expected the greenhouse to ship on 3/20/2012, and that they would contact me on the 21st to confirm a tracking number as well as arrival date. Keep in mind that this is a huge item, and that it is shipped via freight truck, for residential delivery. A person must be there upon arrival to unload said truck, so I would need to know in advance when it would be here, so arrangements could be made. I still at this time have no clue what is up with the delivery, when it will be here, or anything else. It should be noted that while all of this was going on, I received a postcard from Peaceful Valley, saying that they hoped I was enjoying my greenhouse. Oh, and there was postage due on the postcard when it arrived in my mailbox. Nice, huh? One would expect that more would have been done to remedy the situation, appease the customer, and keep integrity intact. One would expect that the website would have been updated to show that the manufacture and delivery of these greenhouses was delayed at this time, sparing some potential customers problems like mine. It should also be noted that I live in Coastal Virginia, the growing season is upon us, and at this point, another two weeks of delays will render this greenhouse utterly useless to me until the winter.This posting will be updated as the situation progresses, and the negative feedback will be changed if or when the problem is fixed.
|On Dec 13, 2011, itex Cortez, CO wrote:
These folks just do not get customer service , every time i order from them ,i pay premium for shipping and wait forever ,so if you are a serious grower and you need supplies , i would advise finding a more reliable source , especially if you need to get supplies to meet a planting deadline. I order from them only as a last resort and do not expect any communication as to when things ship , hey if you have good reliable suppliers I wish you could share them here on this site.
|On Jan 30, 2011, afbrown Ceres, CA wrote:
Peaceful Valley is a growing company with a great mission, but it honestly hasn't met my needs as a small farmer. It takes a lot to really annoy me, so that I am writing this in the first place really says something!
|On Jan 16, 2010, mcactus Creswell, OR wrote:
Bought some Korean fir seedlings that were supposed to be 12-15". What they sent were less than 6".
On Jan 16, 2010, Peaceful Valley Farm Supply (groworganic.com) responded with:
"On Jan 28, 2010 12:58 PM, Peaceful Valley Farm Supply responded with:
This customer was fully refunded and presented with a $20 gift card immediately following our investigation and confirmation of the size discrepancy of the plants. At the same time we refunded the customer we edited the description of the plants on our site. Unfortunately, our delay in responding to the customer's e-mail was due to a serious storm front that created system and staffing slow downs. We have had no other complaints about this product and normally respond immediately to all customer service e-mails. We sincerely regret this error and any inconvenience caused to this customer.
|On Mar 9, 2008, bibbykitty San Antonio, TX (Zone 8b) wrote:
I have been gardening,and buying products online for a long time.
|On Apr 28, 2006, mmgraff Woodstock, IL wrote:
Their prices are usually good. I'm an Organic Farmer by trade. However, every, I mean every order I have placed they have made a mistake, errror, shipping , NOT shipped. Its okay to make mistakes but THEY DON'T CALL YOU, EMAIL YOU OR MAKE IT RITE, I.E. they screw up shipping ( l0 day later YOU HAVE TO CALL THEM to see where your stuff is.) AND THEY SAY THEY MADE MISTAKE BUT THEY WONT SEND AND CRECDIT SHIPPING OR SHIP 2 day with a reg. ship price nothing. It's completley FuBar over there. and the clincher..........they chicks are rude to ME. I really tried to keep a rels. with them cuz of the certain items they have at good price and they have so much I can One stop shop. Now.. I avoid at all costs. too bad too.
|On Mar 4, 2005, scott8710 Abiquiu, NM wrote:
I have been a long time customer of Peaceful Valley and have noticed that over the past few years that they have less regard for getting the correct items I order shipped ontime. One example of this was last week when I made a small simple order and paid extra to have it shipped 3 day expedited. The package came on time but didn't not contain the correct amount of items ordered. When I called Peaceful Valley,they apologiszed for any imconveinience and told me that the order would be shipped out again. When I asked if they could ship it out overnight or two day, the representative told me that her suppervisor said that they would not. So I have paid the 3 day rate for 7 day shipping due to an error in the Peaceful Valley Shipping dept. I think it is time to find other sources for my farm supplies.
|On Jun 18, 2004, garyjmcneil wrote:
Ordered 5 Olive trees this spring: 2 Olive Ascolana Std Tree and 3 Olive Arbequina Std Tree. So far four have died despite being babied and properly taken care of and planted.
|On Apr 15, 2004, LaserGecko Las Vegas, NV wrote:
All I wanted to order was one stinking item. That's it. Just one $15 roll of silver mulch. It's not like I had a giant thousand dollar order with multiple items out of stock that would take two or three people to check. Just one stupid item.
|On Mar 6, 2004, GinzuGirl Salt Lake City, UT wrote:
I just had the most unpleasant experience with PVFS, which is all the more bewildering because I've ordered from them before without a hitch.
|On May 18, 2003, salviaddict Rough And Ready, CA wrote:
In the past I have had excellent service from all the folks at Peaceful Valley. The last two years the place has gone to the dogs. I bought their brand of seeds last year and waited months to get them and had terrible germination rates. Same thing this year! Out of several different kinds of tomato seeds that I bought, not one single sprout!!! I tried to get help, only to get a long, drawn out voicemail that I would be called back, NEVER HAPPENED!! Funny how when I went to place my order, someone answered the phone to do that! After several years of doing business with this company, I've had it...I'll go elsewhere. When they remember that the customers make their business, perhaps they will dig my number out of that overfilled complaint voicemail machine and get back to me...............
|On May 12, 2003, esotericat wrote:
I have not had many complaints about Peaceful Valley and service overall has been good. However I leave a negative comment this time. I bought an assortment of their bulk seeds. The germination has been 50% at best. Make of this what you will. I was disappointed......
|On Jul 8, 2002, saka wrote:
I have ordered items (liquid) from them twice. Both times the container safety seal had a hole in them for some reason. The liquid had spilled quite a bit. I talked to them after the first order and asked them to please seal the caps somehow. The second time I ordered the same thing happened. I was offered no refund or replacement. I will not order from the place again and do not recommend the business to others.
|On May 18, 2002, plantphreque wrote:
We have ordered afew times from Peaceful Valley. They seem to have a hard time knowing what it is stock. Twice on our roders wew were told the items were in stock, then received emails that they had 1 or 2 that they would send immediately. Several days late we get another mail saying they are out of stock and they give a date the item will be in. After that we get yet another email that the item won't be in until an even later date. Not cool...........