Comments regarding Baker Creek Heirloom Seed Co.Click here to return to Baker Creek Heirloom Seed Co.'s listing.
|On Oct 28, 2014, edgar2975 San Jose, CA wrote:
This was my first time using Baker Creek and my order was delivered as requested.
|On Oct 9, 2014, orangepassion Springfield, MO (Zone 6b) wrote:
I have been a Bakercreek customer since the company first started in 1998. They offer a wide selection of seeds at good prices and their shipping is very reasonable. I've always gotten my orders quickly and their seeds have always done well for me. The only problem I've encountered in the last 16 years had to do with an oversight in a shipping request. I purchased a large quantity of seeds to be shipped to a charity organization in another state and the order was mistakenly sent to me. I called to let them know what had happened but had already re-mailed the shipment to its intended destination. 3 days later, I received a check in the mail that more than covered the 2 shipping charges I had incurred which I did not ask for or expect. To me, that speaks volumes toward the integrity of this company.
|On Sep 18, 2014, rissole Atlanta, GA wrote:
Posted on September 19, 2014, updated September 19, 2014
On September 14th, 2014, rissole added the following:
Interesting how no company representative has bothered to apologize for their terrible service. Well, I\\\\\\\'m done with this company. Even if they apologize at this point, it\\\\\\\'s just too little, too late.
On September 14th, 2014, rissole changed the rating from neutral to negative and added the following:
On September 18th, 2014, rissole changed the rating from negative to neutral and added the following:
Thank you for at least responding and explaining what happened.
Concerning the seeds that were out of stock:
1) I was never informed that the seeds were out of stock and that the order was being held because of that. The proper thing to do is to SEND the package as is, and then send the remaining seeds (at no extra charge) when they get back in stock. (I mean--how long were they planning to hold up my order to wait for these seeds? A month or more???) That\'s what most reputable companies would do. And why was I charged for them in the first place? There was absolutely nothing to indicate they were out of stock when I placed my order. Why was I even allowed to order them if they were out of stock?
2) I had to call up again and find out why that one packet of seeds was missing. Only THEN was I told that they were out of stock. So, I could have ordered these seeds a long time ago from another company, but instead I have to order them late and hope that they don\'t arrive too late for fall planting.
You-all have good seeds, and your prices are good. However, your customer service is very bad and need serious improvement. Because,of that, I\'m leaving the rating as Negative.
On September 18th, 2014, rissole changed the rating from neutral to negative and added the following:
On Sep 18, 2014, Baker Creek Heirloom Seed Co. responded with:
"On Sep 18, 2014 1:37 PM, Baker Creek Heirloom Seed Co. responded with:
We do apologize for the delays in both getting you the seeds you ordered, and in answering your attempts to contact us. This site does not give me your contact information, so I have to guess at who you are. I did find one order that fits your description above as far as how long it took to ship. It appears the warehouse was waiting for a seed to come back in to finish filling your order. When you called, they went ahead and refunded for that seed and shipped the order out. Tracking shows it went out on the 9th, and was delivered on the 11th. We say 3-5 days for priority shipping, as our local mail hub has closed, and we've noticed it taking a little longer than normal sometimes for our customers to receive their packages. We are working with the post office to minimize these delays as much as possible. A majority of our employees were sent out to California for the National Heirloom Exposition, including the main person who monitors and answers things on this website, which is why there was such a delay in getting this answer posted."
|On Sep 4, 2014, OrbSilk Haines City, FL wrote:
My household has ordered three times from the company. The only issue was once with the rooted plants, but the issue was resolved. I am really happy with the varieties offered and the seeds have an excellent germination rate. The company offers both exotic varieties and competitive pricing for some of the more familiar cultivars, which is very balanced. The articles, additional information like recipes, and fair amount of photographs of the offered varieties makes this company one of my favorites.
|On Aug 20, 2014, vct0r Hialeah, FL wrote:
Their shipping like always arrived prompt. I really enjoy the surprise mystery packet they included free of GMO. That extra little touch is what keeps me coming back to them.
|On Aug 15, 2014, FelixSalinas Tehuacán
I apologize for my English.
On Aug 15, 2014, Baker Creek Heirloom Seed Co. responded with:
"On Aug 18, 2014 8:50 AM, Baker Creek Heirloom Seed Co. responded with:
We are so sorry for that mixup! We received your email, and we are shipping the correct order to you right away."
|On Aug 13, 2014, SquirrelRalph Trussville, AL wrote:
Posted on August 12, 2014, updated August 13, 2014
On August 13th, 2014, SquirrelRalph changed the rating from negative to neutral and added the following:
After my post yesterday- i would like to update or amend it. In my email early today Leah with Baker Creek notified me and stated she would fix my order. I won't up grade to positive. Till my order is complete.
On Aug 13, 2014, Baker Creek Heirloom Seed Co. responded with:
"On Aug 13, 2014 9:04 AM, Baker Creek Heirloom Seed Co. responded with:
As we stated in our reply to your email, we apologize for the missing item, and it will be shipping out to you today."
|On Jul 29, 2014, SullivanLP Colorado Springs, CO wrote:
I've ordered seeds, books, and magazines from them; always had great service on my orders, and enjoy the gifts of extra GMO-free seeds that they seem to tuck into many of the boxes. I really like what they're doing too, preserving heirloom lines and educating people about the risks from GMO contamination of heirloom strains. Small farmers have enough to worry about, without spurious lawsuits from giant corporations (when GMO frankenfoods grown in adjacent farms accidently cross-pollenate and ruin their traditional seed-to-seed cycle).
|On Jul 29, 2014, OllieKatt North Bay
For two years now I have ordered vegetable seeds from Baker Creek as Christmas gifts for my dad. He loves his garden and really enjoys the exotic seeds I give to him. This company always ships promptly, includes a free package of seeds, and so far, has provided seeds with a great germination rate. My dad said this year that every seed popped up for him and is growing fabulously. Hopefully, I'll be able to gift him with Baker Creek seeds for many Christmases to come...
|On Jul 25, 2014, Amaryllis9 Alpena, AR wrote:
I have ordered from Baker Creek for the last 3 years. I usually order twice per year. All my experiences have been good. I love the extra seed they slip in from time to time. I like to order from them because not only has the service and seed been good but I share there love of heirlooms and their distaste for GMO seeds.
|On Jul 24, 2014, jasonb Sweeny, TX wrote:
Just received my first order from them. Great seed selection, cheap shipping prices, quality shipping package, received order in less that two weeks, seed packets had more seeds in them than advertised and received a free package of seeds. Great experience and will order from them again for sure! Thanks Baker Creek!
|On Jul 23, 2014, BertKinchen Port Saint Lucie, FL wrote:
Ordered some seeds from Baker Creek and they arrived before the date they said they would. I am very pleased with the amount of seeds that were in the packets. in the spring I will be planting an acre and a half and I will be getting most if not all of my seeds from them.
|On Jul 18, 2014, elsutor Penn Hills, PA wrote:
I really want to love this company, because I've gotten many wonderful seeds from them over the years and their customer service was great the only time I ever had a problem. On another occasion, they answered an email with general questions about a variety quickly and helpfully. They seem like nice people who are trying to do things the right way, but I am sick of getting their glossy, wasteful catalog full of biblical quotes. I am not a Christian, but I am a Baker Creek customer. I see a very narrow slice of human society reflected in the quotes and philosophies endorsed in the catalog. I see a lot of support from Baker Creek for diversity in seeds, but not so much for diversity in people-- or at least that is the impression I have from the divisive quotes provided in the catalog. I throw issues of "Watchtower" in my worm bin because they will decompose quickly, and I hate to see such a beautiful, magazine-quality publication hit the garbage can-- but I can't even toss it in the worm bin because of the glossy nature of the pages and the toxicity of the inks. It just won't compost.
On Jul 18, 2014, Baker Creek Heirloom Seed Co. responded with:
"On Jul 18, 2014 3:09 PM, Baker Creek Heirloom Seed Co. responded with:
Thank you for your feedback! On the catalog, we used recycled paper and soy inks, so they can be re-purposed by our customers for anything from starter pots to worm bins :) We are working to include the species names and the days to maturity on the seed packets that we are making now, but a lot of our seed packet designs were made several years ago, and we are updating them as we can."
|On Jul 15, 2014, amj3plus2 Chandler, OK wrote:
I have purchased from Baker Creek several times. Orders are always fulfilled exactly and have had very fast delivery. The seeds we have purchased have provided great produce. Will order from them as often as we need seeds. Would recommend this company to anyone.
|On Jul 14, 2014, wildflower548 Murrieta, CA wrote:
Received Lacinato Kale with a complimentary packet of Red Romaine lettuce. Seeds germinated the 5th day. Left a happy camper! Will definitely order again in the future. Thank you for your business. :)
|On Jun 18, 2014, elfindelight81 Walnut Grove, MO wrote:
I have had only pleasant dealings with Baker Creek Heirloom Seed Co. As usual, i received the package in a timely manner, and with correct seeds. And, some bonus seeds! I am super happy with these guys!! Thank you Baker Creek!!
|On Jun 14, 2014, mefrelix Corona, CA (Zone 9b) wrote:
I received bittersweet nightshade seeds instead of the Korean hyssop I had ordered. Other seeds were of the wrong variety and with about half of my complete order of different plant seeds, Those packets didn't have one germination. I wish I had known about garden watch dog before. To each own experience though.
On Jun 14, 2014, Baker Creek Heirloom Seed Co. responded with:
"On Jun 16, 2014 11:48 AM, Baker Creek Heirloom Seed Co. responded with:
We're sorry to hear there was a problem with your order! We do guarantee seeds to germinate, and grow true to type, for one year from the date of purchase. Please contact us at email@example.com and we would be happy to either send you replacements, or issue you a refund."
|On May 30, 2014, DERO Mukono
Great experience with this company.
|On May 26, 2014, sesails Toccoa, GA wrote:
Posted on May 10, 2014, updated May 26, 2014
On May 26th, 2014, sesails changed the rating from negative to positive and added the following:
I submitted a complaint on Baker Creek on May 10th and was contacted by their representative a few days later. They cared enough to do what was right and handled the incident in a professional manner. I'm back in the fold and will use them again. Thanks Baker Creek!
On May 26, 2014, Baker Creek Heirloom Seed Co. responded with:
"On May 12, 2014 10:45 AM, Baker Creek Heirloom Seed Co. responded with:
We're sorry to hear you have had trouble with our seed! We do not sell any seed until we have a successful germination test from each lot of seeds. Many things can happen to the seeds once they leave our warehouse that can affect germination, such as irradiation from x-raying the package, being left in a hot location for too long, etc... , this is not something we can control. This is why we guarantee the germination of our seed for one year from the date of purchase. If you will email us at firstname.lastname@example.org we would be happy to either replace the seed or issue you a refund, whichever you prefer."
|On May 21, 2014, lakenvelder Chapman, KS wrote:
The company has some very interesting varieties. They have a new area on their website for different seeds from different countries. I have good germination and the company sends seeds in a timely manner. They seem to really care about heirlooms and purchased Comstock, Ferre & Co. to preserve. I hope to one day go to a festival and see the company.
|On May 10, 2014, stfowler Rose Hill, KS wrote:
I placed my first order with Baker Creek this year and the order arrived in a timely fashion. More than enough time for me to start my tomatoes and peppers way out. I did have an issue with the germination rate on my Leutschauer Paprika Pepper.
|On Apr 29, 2014, SHELBYCOREALTOR Fairfield, AL wrote:
Posted on March 21, 2014, updated April 29, 2014
On April 29th, 2014, SHELBYCOREALTOR added the following:
Ordered more seeds a few weeks ago. My ordered was shipped out and received 3 days later. A few seeds are not germinated yet but its still early. I will address this later if it becomes a problem. My order was fast and correct. I am happy right now.
|On Apr 28, 2014, fred4945 Santa Rosa, CA wrote:
The most rude telephone experience I can remember. Will never use them again.
|On Apr 24, 2014, herbman49 New York, NY wrote:
Shiso & shungiku seeds arrived a few weeks ago, bountiful amount in packets. The shiso is already sprouting and looks to be close to 100% germination.
|On Apr 21, 2014, StephanieL Jarrettsville, MD wrote:
Amazing catalog, easy ordering, great product, and quick delivery. I've been using this company for two years and couldn't be more pleased.
|On Apr 15, 2014, DeanaMiller MOUNT EDEN, KY wrote:
I've placed several orders with Baker Creek and am very happy with all my seeds. I feel confident that I am getting true seed that has not been tampered with (GMO) and I absolutely love all the heirloom varieties they offer. I tell everyone about Baker Creek. Also, I love getting the free random seed. It is an opportunity to try something I might otherwise not have considered.
|On Apr 14, 2014, ImChiquita Mustang, OK wrote:
I had never heard of Baker Creek Heirloom Seed Co. I simply did an internet search and Baker Creek appeared near the top. I was searching for heirloom flowers, specifically morning glories. They shipped the same day I ordered (Friday, 11 April) and arrived today (Monday, 14 April).
|On Apr 14, 2014, flagbeachouse Palm Coast, FL wrote:
I ordered from Baker Creek for the first time on April 4, 2014. Just went online and started looking at heirloom seed companies, because I was looking for something specific: Ronde de Nice Courgette (zucchini) and they had it. My ordered arrived on April 7! And included a free pack of lettuce seeds. Wow!
|On Apr 11, 2014, Anna_Sweden Brösarp
Posted on April 11, 2014, updated April 11, 2014
On April 11th, 2014, Anna_Sweden added the following:
I confused the dates. My order was shipped April 10 and I mailed April 11. So my order was shipped 17 days after I placed it.
On Apr 11, 2014, Baker Creek Heirloom Seed Co. responded with:
"On Apr 16, 2014 5:49 PM, Baker Creek Heirloom Seed Co. responded with:
|On Apr 5, 2014, sheilaliehs Eureka, CA wrote:
They are OMG fast with orders! Answered all my questions, even the trivial ones, we joked, had an email conversation; very friendly folks! Love the wide variety of GMO free and heritage veggies! They have stuff that grows strong and healthy so I spend more time enjoying the garden instead of nursing sickly seedlings! Just a win - win situation and I don't bother buying from anyone else now. The beautiful catalogue comes in the mail and I gift it (making a new convert) to a fellow gardener.
|On Mar 29, 2014, lolly1963 grande prairie
This is the second year in a row I've ordered seeds through your company. I live in Alberta Canada and am pleased that the shipping/handling is more than reasonable. Germination rate is excellent. Last year I planted the Yellow Wonder Wild Strawberry. We had a very wet and cool start to the summer and I was positive my little plants drowned or rotted. I was so surprised these hardy little strawberry plants not only survived but did remarkably well for the season. This year I'm trying your White Soul Alpine Strawberry and Alpine Strawberry.
|On Mar 29, 2014, MonchiqueBarry monchique
Excellent service - well packed with prompt delivery to Europe at a sensible fixed rate. In fact the $5 charged was less than the actual USPS shipping cost shown on the pack.
|On Mar 28, 2014, bunny_foofoo9 Winter Park, FL wrote:
I ordered some seeds on 1/27/2014 (order number 100384090). The positives outweigh the negative.
On Mar 28, 2014, Baker Creek Heirloom Seed Co. responded with:
"On Apr 7, 2014 12:55 PM, Baker Creek Heirloom Seed Co. responded with:
We're sorry to hear you have had trouble with the poppies! If you will send us an email to email@example.com we would be happy to replace them."
|On Mar 25, 2014, k_avis Ringgold, PA wrote:
Posted on April 26, 2010, updated March 25, 2014
On March 25th, 2014, k_avis added the following:
I order my seeds now every year from Baker Creek. I am so happy to have found this company!
|On Mar 21, 2014, sleeping Omaha, NE wrote:
I must say I couldn't be any happier with my experience with Baker Creek thus far. I somewhat regret ordering from several other companies and wish I would have ordered everything from this company. Of the seeds I bought each packet contained double if not triple the number of seeds quoted. They have provided me with more than enough seeds to kill a few and still be ahead.
|On Mar 21, 2014, Acprather Zachary, LA wrote:
I started container gardening last year and had fun. This year I wanted to do it up right and ordered a batch of seeds from Baker Creek. I was so excited that I am already back for a second order! I will be a longtime customer!
|On Mar 16, 2014, KeisterFamily West Milton, PA wrote:
Our family adores Baker Creek. We look forward to our catalog and seed order every year. They are fast, affordable, and friendly. Their commitment to offering non-GMO, heirloom, non-hybrid seeds lets us know we're making the best choice for our family.
|On Mar 16, 2014, Samlau Cincinnati, OH (Zone 6b) wrote:
Pleasure doing business with a company dedicated to "Heirloom" seeds and against "GMO" and "Hybrid".
|On Mar 15, 2014, Tbonejake Chenequa, WI wrote:
Ordered a dozen different types of seed in early March '14, received the package in the mail 2 days later. Prices are very competitive, and the range of available Heirlooms are great. My favorite thing about the website is the customer reviews under each seed, where one can describe their results.