I ordered my seeds on a Sunday night and received them Thursday! I expected a longer wait because of how long my order from a different company took to arrive last year. Thursday night I realized I forgot to order some seeds so I got back on rareseeds.com to order a few more and just got my second batch of seeds on Tuesday (after a holiday weekend). I'm impressed with how fast the orders came! My second order also came with some free tomato seeds. :) I can't wait to start my seeds in a couple of months!!
I first heard about Baker Creek last year when a coworker brought in their catalog. I was very impressed by the selection, beauty & the interesting information about each variety. I placed a seed order, and had a positive experience with both customer service & the seeds themselves.
This year's order arrived in less than a week. In addition to the packing slip was a second note thanking me for my order with a phone number & an email address I could contact if I was less than fully satisfied. So far, so good. Great service, great company...
On Jan 16, 2010, airforcemom Winnemucca, NV wrote:
After looking through the beautiful catalog and seeing the wide and varied assortment of seed they offer, I put an order in online January 11th and received it January 14th. Included in the box was a note saying they were sorry for any delay as they have had a huge increase in orders. I thought that was very speedy, so no worries about any delays on my end. Thanks Baker Creek for such great customer service.
I HAVE FINALLY FOUND A SEED COMPANY THAT HAS ITS ACT TOGETHER !! I can't believe the quality of the seed and the speed. I placed my order on Monday afternoon and found my order in my mailbox on Thursday...yes 3 days later !! I didn't know that was possible!!! Needless to say, this is the company I'm ordering from for the rest of my natural life!!! This is also the first "review" I have placed about any company anywhere, but I am just blown away by a 3 day wait for seed...oh, and the shipping/handling charge..I ordered $50 worth of seed and paid a whole $3 shipping and handling...bye bye Gurneys...hello Bakers Creek !!
i was looking for very specific seeds and was happy that i found them at baker creek.i send my order in and received my seeds within one week.they also send me free seed package which i really appreciated.thanks again.now i need to wait for spring in order to start my garden
jbarbara50 in Anchorage, AK. The web site is very informative with a great selection. The order came very quickly, with the product attractively packaged. I look forward to testing the seed in our short Alaska growing season. I'm fairly certain I will be purchasing more.
I've ordered three times from Baker's Creek--the diverse, interesting heirloom seeds I've received always arrived quickly and germinated, produced well. They have the best selection of interesting varieties I've seen, and an amazing catalogue.
On Jan 8, 2010, carminator1 mobile, AL (Zone 8a) wrote:
I really like this company, it has a great variety of seeds at a reasonable price, and the shipping is not bad either. I really like the fact that they always send you a pack of free seeds with any order, many other companies just send you a free pack when you spend so much in their store but not this one, they send you a freepack even if you only order 1 pack of seeds. I also have had a good germination rate with all the seeds they have sent me as well and will definetely buy more seeds from them in the future, keep up the good work.
i have been ordering seed for over 5 years now and been happy with every order. i had one problem with a Banana Squash seed last year, and they immediately mailed me a new package. the folks there are very helpful on the phone or through email.
He has a fine company and its reputation stands on its own.
The employees are a real part and share in the pride.
They have been very helpful anytime I have had question or needed help.
If you ever get the chance to go there in person, do it. Wow, whatta place.
I'm a member at the forum over there. I saw there was a rating and came over to post mine. Not trying to be sneaky, just give my opinion.
I have ordered from these good folks for almost 6yrs now and have NEVER had a problem with seeds germinating. Rather than give a good business a Negative rating I would sugest that if you are unhappy that you give them a chance to make it all right. They are a class act and a leader in the and advocate for good food.
I appreciate the time and expense that they put into testing seeds like corn in order to weed out GMOs.
Thanks again for all of your hard work. It is easy to see that what you do is not just a business but it is also a passion.
On Jan 7, 2010, luv2binagarden Knoxville, TN wrote:
Posted on February 23, 2009, updated January 6, 2010
I am new to heirloom plants.I have never mail ordered seeds before. I was refered to BC from a fellow gardener who loved her plants last year. I went to their website and looked it over. Made my decisions and ordered $55. worth of seed, mostly tomaotes. I was like a kid going to the mailbox everyday. 10days later I finally get an envelope from them. Can you imagine my surprise to find 3 boxes of herbal foot soak?! I imediately called customer service. She apolized several times, asked me to send it back to them, and they would reimburse me. I offered to mail it onto the correct person instead of paying postage 3x on same package. I called back 2 more times before I spoke with someone who could help me with MY order. They resent my order (along with the postage paid for the other order and 2 free tomato seed packets) No company is perfect. Mistakes happen to everyone and I feel BC corrected theirs quickly and much to my pleasure. My seeds arrived 2 days later.
On January 7th, 2010, luv2binagarden added the following:
01/06/2010 I have placed 2 orders this fall. All arrived in a very timely manner. All were in stock. I used their new online system. Very easy to use. Love the pictures. All the seeds from this summer's order germinated 100%. Very pleased with Baker Creek.
This is the second year that I have ordered from Baker Creek. The catalog is beautiful and well organized. And I have had nothing but wonderful experiences with the company.
I placed my order online using their new system, and found it to be easy and intuitive. I especially enjoy that the public can rate it.
I also received my order in a timely fashion. I placed the order on December 31 and immediately received an email confirmation. My complete order came to me today (January 6) in a nice bubble-wrapped envelope.
They are pleasant, responsive, efficient, and their catalog is amazing. I will always order from Baker Creek when possible.
I've been ordering from them for the last few years, and now I won't order anywhere else. They have the best selection and customer service. I called a few weeks ago and asked if we could have a second catalog sent (my daughter always confiscates mine!) and the lady I spoke with was very helpful and friendly. (The catalog came very quickly, as well!) Also, I feel safe ordering from them, knowing that their seeds aren't coming from a big "conglomeration" and test GMO free.
I started buying seed from Baker Creek three years ago. I have had only positive experiences with this company. Their catalog is beautiful, full of heirloom seeds. I will continue to purchase the bulk of my seed from Baker Creek in the future.
Everything was perfect. I was very pleased. The only problem is that I bought in bulk last year so I wouldn't have to buy any this year. Now I don't have an excuse for my parents to dish out moolah for anything. Grr.
On Dec 24, 2009, SkipOnStars Monticello, GA (Zone 7b) wrote:
Just got my 2010 catalog last week and I'm totally OVER THE MOON again with the gorgeousness. I made at least 2 orders last year (my first year 2009) and both went very well. I had great germination and enjoyed a bumper crop after the drought let up. I love the freebee watermelon and eggplant seed packs they sent with my order. There is always more seed than promised in the packs. The catalog is a work of art that sends me into a dreamy state!
PS: I suggest all yall order early and beat the rush & sold-out blues.
Was amazed at the gorgeous catalog I received from Baker's this last spring, and felt compelled to place an order, though I had already finished my plans for ordering seeds. Ordered lettuce, carrots, and tomato seeds; all germinated terrifically and grew outstandingly well. They threw in some free wildflower seeds, which also grew very well. I will definitely order from Baker Seed again, and look forward to their 2010 catalog!
On Oct 28, 2009, Nayeli Deadrock, MT (Zone 4a) wrote:
I've ordered seeds from Baker Creek for 3 years now. I've never had any problems.
I grow many varieties of vegetables in a very large garden. My garden was the talk of the town this year.
I started several mountain princess tomatoes from seed and everyone was amazed at the clusters I had so early in our short mountain climate.
The only problems I've encountered are due to my own errors. For instance, last spring I had started many seeds inside. Unfortunately, I didn't have enough lights so some of my peppers and tomatoes were much smaller than they could have been.
My only other problem was with my onion seeds. After they sprouted, I left them in a south facing window! Wrong move on my part. Those onions were cooked!
I can't wait to see the variety that will be offered up in 2010!
On Oct 28, 2009, sillybug5 Winston Salem, NC (Zone 7a) wrote:
The seed I ordered here were a big hit. Beautiful old varieties of many different flowers. Love their gorgeous catalog. A joy to read on a cold winters' night, and then all through the year. A masterpiece, really! BRAVO, to you at Baker Creek!
I ordered for the first time this year from Baker Creek and I had mixed results. My squashes and radishes did well, but didn't have the same color quality as the photos in the catalog. I realize that the climate they are grown in can affect things, but... oh well.
I was very disappointed with the Black Garbanzo Beans. I had purchased other colors of garbanzo beans and all were planted on the same day. The others came relatively well, but the black ones didn't have a single sprout. I read up on them and quickly ordered another package. Still no luck with these either.
When I called the company about this and asked about their policies in regards to their germination testing, I didn't receive much information. I know from other problems in the past that other companies have laboratories on site for testing. Sending out seed that doesn't germ at all (even in a wet towel) is not good service.
On Sep 2, 2009, Baker Creek Heirloom Seed Co. responded with:
Sorry to hear about your problems with the Garbanzo's. We test all seeds to state and federal standards and I have not heard of any other problems with this seed, so I am not sure what is the problem, every once in a while a type of seed just won't sprout...
On Aug 20, 2009, smartparts000 Santa Rosa, CA wrote:
Lack of Information ! Lack of Help
I would consider my self an amateur Gardner with experience in citrus, herbs, & bonsai with some formal education from college level course in botany & horticulture.
I herd of this new seed bank a deiced to give them a call. I live an hour away and my time to me is just as valuable as your time to you.
First off it was impossible for me to find the number to the Petaluma Location. Google Maps couldn't even retrieve an address let alone a phone number. Yellow pages was also unable to locate a phone number let alone the business. I had to do research on Baker Seed Heirloom to acquire a phone number for a Missouri location so that i could find the number for the California location.
Finally as i call in i am poorly greeted by an older lady. I begin to share my experience recommending they update their contact info as this may be interfering with business. She mentioned quickly she just got a cash register, but was short on time for me. I replied with "i am a customer and am interested in some herbs & spices, including citrus & more specifically oranges, seeds versus grafting." She invited me to come down and take a look, i commented by taking her up on her offer but would like to know quickly about the oranges so as not to waste a trip. Her final comment before she disconnected my call "Im busy come down and take a look" CLICK !
I'm afraid i wont be taking them on their offer to visit their location and would much rather visit a nursery or make my purchase online. They say it takes 10 perfect transactions to take 1 customer from Brand Assassin (sharing dislike of the company) to Brand Loyal ( praise for the company). However for every 1 brand assassin, he will more than likely recruit another 10 by sharing his experiences with his family & friends.
Not to be cliche... All it takes is 1 bad apple...
On Aug 20, 2009, Baker Creek Heirloom Seed Co. responded with:
So sorry for your poor experience with our new store, sorry about the service, I am sad to hear you were treated poorly and we are working to fix any prolems like this. But we no nothing about citrus trees, grafting and bonsai, we are a heirloom seed company, not a orchard or tree specialist, so I suggest contacting some one in the line of work.
We only do seeds, like vegetables, flowers and herbs.
I work with a woman in New York who opened a gardening boutique this past year. We would love to carry a really amazing seed company in the shop so we did some research and bought from a few companies with outstanding reputations. Baker Creek was one of these "outstanding" companies. I've been gardening from a very young age and although I don't consider myself to be an expert, I feel that I've had enough experience growing vegetables from seed to be able to tell a good seed from a bad seed. I ordered about 15 different varieties of herbs and vegetables and the only seed that even germinated was a green pepper that grew to about one inch and never got any larger. I was pretty upset with the results and certainly won't be ordering from them again. Needless to say, we will not be ordering the seeds for our new shop either.
On Aug 14, 2009, Baker Creek Heirloom Seed Co. responded with:
So sorry to hear about the poor results, please note these are not normal, but a lot of things can happen to little seeds from the time they leave our place until they are planted, and some times they are damaged in shipping.
So sorry! all our seeds meet federal standards when they leave are place, so it is sad to hear when they dont work out. I know that is so disappointing!
Over the last 10 yrs or so, I have bought hundreds of seeds from them. I "stash" seeds in addition to using them. I have a small freezer that is dedicated to seed saving (stashing). I have never had a problem with any of the seeds that I bought- even the ones that have been frozen for quite a while.
I too get free packs of seeds occ'ly and don't care what the free packs are. The fact that these people are nice enough to give me something for buying from them is great.
They have always been courteous, friendly and immediately taken care of anything that I bring to their attention.
I will continue to buy seeds from them and support them. They are a valuable resource for us.
On May 29, 2009, Kimbrah Bakersfield, CA (Zone 9a) wrote:
When I first ordered from this company, I did notice that their website and order tracking does leave a bit to be desired. Hopefully, as their success increases they can address those issues a little better. :)
Overall, my order came in a timely manner, considering that it was the middle of "seed season" and everything was wrapped in bubble wrap and no seeds were missing or broken. I was a bit disappointed that my Asian Winged Beans were back ordered and therefore cancelled. Now that I know about that option of writing that you want the back order shipped when its available, that won't happen again next year.
I planted my seeds, the squash did great, but some of the other seeds had poor or no germination. I know that these things happen, sometimes at no fault of the seed company. I called the company and they were VERY PLEASANT TO DEAL WITH. They made every effort to be kind and to make sure that I was satisfied. I ended up getting my winged beans after all and some other items I hadn't thought to order the first time around, in place of my low germinating items that were now out of stock. The ones that are still in stock are being shipped as well. It was a win win situation for all.
I am very satisfied with Baker Creek Heirloom Seeds and I will definitely be ordering from them again. I would encourage anyone who has left negative or neutral feedback to give them a call and the opportunity to make things right. I don't think you will be disappointed. :)
On May 22, 2009, Gangajay Marine Parade Singapore wrote:
The seeds arrived within two weeks which I think is pretty good for an international order. The seeds have all germinated and the seedlings are doing very well. I will definitely order from them again.
On May 16, 2009, wolfmanJack2009 Manchester, TN wrote:
I am very disappointed at the quality of their seed. EVERYTHING I ordered from them either did not sprout, or just plain dampened off and died. I've been gardening for a long time, and this is the first time I've ever had this much difficulty. I had no problem with the seed purchased elsewhere.
On May 16, 2009, Baker Creek Heirloom Seed Co. responded with:
On May 9, 2009, denver_dry Denver, CO (Zone 5a) wrote:
Baker Creek seeds made our summer last year--this review is long overdue. Driven mad by Amy Goldman books, I ordered six varieties each of heirloom melon and squash. Seeds arrived, very nicely packed, about 10 days later. Nearly 100 % germination, combined with an unusually long fall meant lots of melons and squash for us and for Project Angel Heart. Baker Creek has many varieties, great prices AND they've signed the Safe Seed Pledge. Website very easy to navigate, a lush and tempting paper catalog, and yes, great politics. I will happily order from this company again.
The catalog is absolutely gorgeous and I think businesses should put their personal opinions wherever they want, I can (and often do) choose not to spend my money with a company whom's politics I don't like. I also don't understand complaining about free seeds, who cares, give them away for someone else to eat if you don't want them.
I put my order in earlier this year and was very greatful to receive everything I ordered, last year I didn't get items.
I also have noticed far more than the minimum seeds in packets.
Last month I thought that I would be leaving negative feedback--and I hated the thought--since I have had great experiences with Baker Creek for years. First, there were the delays-although they were more than adequately explained. Then I found that 4 out of 7 of the tomatoes that I'd ordered did not germinate, although they seemed to receive exactly the same culture as the others. Then, the one item I really wanted was missing from a second order. I e-mailed the company and got a quick and very gracious reply. Pam (thank you Pam!) not only said that she would send the missing item out immediately--but would replace the seeds that seemed to be bad. When I set up my replacement tomato seeds-I made a discovery. There was a small fault in a window that (when the wind was from an odd direction) sent a focused blast of Chicago winter air right to the seeds that had not germinated-sparing the ones that had. The fault was plugged and my replacement seeds sprouted vigorously--in the way I had come to expect from Baker Creek seeds.
Given weather problems and the increased demand that the company has been experiencing (it seems that everyone is reponding to high prices by growing produce themselves) I think that they are coping in the best possible way. I am more impressed than ever. They certainly did not have to offer replacements!--especially since the seeds were absolutely fine. I am recommending Baker Creek to every gardener I know.