i have been ordering seed for over 5 years now and been happy with every order. i had one problem with a Banana Squash seed last year, and they immediately mailed me a new package. the folks there are very helpful on the phone or through email.
He has a fine company and its reputation stands on its own.
The employees are a real part and share in the pride.
They have been very helpful anytime I have had question or needed help.
If you ever get the chance to go there in person, do it. Wow, whatta place.
I'm a member at the forum over there. I saw there was a rating and came over to post mine. Not trying to be sneaky, just give my opinion.
I have ordered from these good folks for almost 6yrs now and have NEVER had a problem with seeds germinating. Rather than give a good business a Negative rating I would sugest that if you are unhappy that you give them a chance to make it all right. They are a class act and a leader in the and advocate for good food.
I appreciate the time and expense that they put into testing seeds like corn in order to weed out GMOs.
Thanks again for all of your hard work. It is easy to see that what you do is not just a business but it is also a passion.
On Jan 7, 2010, luv2binagarden Knoxville, TN wrote:
Posted on February 23, 2009, updated January 6, 2010
I am new to heirloom plants.I have never mail ordered seeds before. I was refered to BC from a fellow gardener who loved her plants last year. I went to their website and looked it over. Made my decisions and ordered $55. worth of seed, mostly tomaotes. I was like a kid going to the mailbox everyday. 10days later I finally get an envelope from them. Can you imagine my surprise to find 3 boxes of herbal foot soak?! I imediately called customer service. She apolized several times, asked me to send it back to them, and they would reimburse me. I offered to mail it onto the correct person instead of paying postage 3x on same package. I called back 2 more times before I spoke with someone who could help me with MY order. They resent my order (along with the postage paid for the other order and 2 free tomato seed packets) No company is perfect. Mistakes happen to everyone and I feel BC corrected theirs quickly and much to my pleasure. My seeds arrived 2 days later.
On January 7th, 2010, luv2binagarden added the following:
01/06/2010 I have placed 2 orders this fall. All arrived in a very timely manner. All were in stock. I used their new online system. Very easy to use. Love the pictures. All the seeds from this summer's order germinated 100%. Very pleased with Baker Creek.
This is the second year that I have ordered from Baker Creek. The catalog is beautiful and well organized. And I have had nothing but wonderful experiences with the company.
I placed my order online using their new system, and found it to be easy and intuitive. I especially enjoy that the public can rate it.
I also received my order in a timely fashion. I placed the order on December 31 and immediately received an email confirmation. My complete order came to me today (January 6) in a nice bubble-wrapped envelope.
They are pleasant, responsive, efficient, and their catalog is amazing. I will always order from Baker Creek when possible.
I've been ordering from them for the last few years, and now I won't order anywhere else. They have the best selection and customer service. I called a few weeks ago and asked if we could have a second catalog sent (my daughter always confiscates mine!) and the lady I spoke with was very helpful and friendly. (The catalog came very quickly, as well!) Also, I feel safe ordering from them, knowing that their seeds aren't coming from a big "conglomeration" and test GMO free.
I started buying seed from Baker Creek three years ago. I have had only positive experiences with this company. Their catalog is beautiful, full of heirloom seeds. I will continue to purchase the bulk of my seed from Baker Creek in the future.
Everything was perfect. I was very pleased. The only problem is that I bought in bulk last year so I wouldn't have to buy any this year. Now I don't have an excuse for my parents to dish out moolah for anything. Grr.
On Dec 24, 2009, SkipOnStars Monticello, GA (Zone 7b) wrote:
Just got my 2010 catalog last week and I'm totally OVER THE MOON again with the gorgeousness. I made at least 2 orders last year (my first year 2009) and both went very well. I had great germination and enjoyed a bumper crop after the drought let up. I love the freebee watermelon and eggplant seed packs they sent with my order. There is always more seed than promised in the packs. The catalog is a work of art that sends me into a dreamy state!
PS: I suggest all yall order early and beat the rush & sold-out blues.
Was amazed at the gorgeous catalog I received from Baker's this last spring, and felt compelled to place an order, though I had already finished my plans for ordering seeds. Ordered lettuce, carrots, and tomato seeds; all germinated terrifically and grew outstandingly well. They threw in some free wildflower seeds, which also grew very well. I will definitely order from Baker Seed again, and look forward to their 2010 catalog!
On Oct 28, 2009, Nayeli Deadrock, MT (Zone 4a) wrote:
I've ordered seeds from Baker Creek for 3 years now. I've never had any problems.
I grow many varieties of vegetables in a very large garden. My garden was the talk of the town this year.
I started several mountain princess tomatoes from seed and everyone was amazed at the clusters I had so early in our short mountain climate.
The only problems I've encountered are due to my own errors. For instance, last spring I had started many seeds inside. Unfortunately, I didn't have enough lights so some of my peppers and tomatoes were much smaller than they could have been.
My only other problem was with my onion seeds. After they sprouted, I left them in a south facing window! Wrong move on my part. Those onions were cooked!
I can't wait to see the variety that will be offered up in 2010!
On Oct 28, 2009, sillybug5 Winston Salem, NC (Zone 7a) wrote:
The seed I ordered here were a big hit. Beautiful old varieties of many different flowers. Love their gorgeous catalog. A joy to read on a cold winters' night, and then all through the year. A masterpiece, really! BRAVO, to you at Baker Creek!
I ordered for the first time this year from Baker Creek and I had mixed results. My squashes and radishes did well, but didn't have the same color quality as the photos in the catalog. I realize that the climate they are grown in can affect things, but... oh well.
I was very disappointed with the Black Garbanzo Beans. I had purchased other colors of garbanzo beans and all were planted on the same day. The others came relatively well, but the black ones didn't have a single sprout. I read up on them and quickly ordered another package. Still no luck with these either.
When I called the company about this and asked about their policies in regards to their germination testing, I didn't receive much information. I know from other problems in the past that other companies have laboratories on site for testing. Sending out seed that doesn't germ at all (even in a wet towel) is not good service.
On Sep 2, 2009, Baker Creek Heirloom Seed Co. responded with:
Sorry to hear about your problems with the Garbanzo's. We test all seeds to state and federal standards and I have not heard of any other problems with this seed, so I am not sure what is the problem, every once in a while a type of seed just won't sprout...
On Aug 20, 2009, smartparts000 Santa Rosa, CA wrote:
Lack of Information ! Lack of Help
I would consider my self an amateur Gardner with experience in citrus, herbs, & bonsai with some formal education from college level course in botany & horticulture.
I herd of this new seed bank a deiced to give them a call. I live an hour away and my time to me is just as valuable as your time to you.
First off it was impossible for me to find the number to the Petaluma Location. Google Maps couldn't even retrieve an address let alone a phone number. Yellow pages was also unable to locate a phone number let alone the business. I had to do research on Baker Seed Heirloom to acquire a phone number for a Missouri location so that i could find the number for the California location.
Finally as i call in i am poorly greeted by an older lady. I begin to share my experience recommending they update their contact info as this may be interfering with business. She mentioned quickly she just got a cash register, but was short on time for me. I replied with "i am a customer and am interested in some herbs & spices, including citrus & more specifically oranges, seeds versus grafting." She invited me to come down and take a look, i commented by taking her up on her offer but would like to know quickly about the oranges so as not to waste a trip. Her final comment before she disconnected my call "Im busy come down and take a look" CLICK !
I'm afraid i wont be taking them on their offer to visit their location and would much rather visit a nursery or make my purchase online. They say it takes 10 perfect transactions to take 1 customer from Brand Assassin (sharing dislike of the company) to Brand Loyal ( praise for the company). However for every 1 brand assassin, he will more than likely recruit another 10 by sharing his experiences with his family & friends.
Not to be cliche... All it takes is 1 bad apple...
On Aug 20, 2009, Baker Creek Heirloom Seed Co. responded with:
So sorry for your poor experience with our new store, sorry about the service, I am sad to hear you were treated poorly and we are working to fix any prolems like this. But we no nothing about citrus trees, grafting and bonsai, we are a heirloom seed company, not a orchard or tree specialist, so I suggest contacting some one in the line of work.
We only do seeds, like vegetables, flowers and herbs.
I work with a woman in New York who opened a gardening boutique this past year. We would love to carry a really amazing seed company in the shop so we did some research and bought from a few companies with outstanding reputations. Baker Creek was one of these "outstanding" companies. I've been gardening from a very young age and although I don't consider myself to be an expert, I feel that I've had enough experience growing vegetables from seed to be able to tell a good seed from a bad seed. I ordered about 15 different varieties of herbs and vegetables and the only seed that even germinated was a green pepper that grew to about one inch and never got any larger. I was pretty upset with the results and certainly won't be ordering from them again. Needless to say, we will not be ordering the seeds for our new shop either.
On Aug 14, 2009, Baker Creek Heirloom Seed Co. responded with:
So sorry to hear about the poor results, please note these are not normal, but a lot of things can happen to little seeds from the time they leave our place until they are planted, and some times they are damaged in shipping.
So sorry! all our seeds meet federal standards when they leave are place, so it is sad to hear when they dont work out. I know that is so disappointing!
Over the last 10 yrs or so, I have bought hundreds of seeds from them. I "stash" seeds in addition to using them. I have a small freezer that is dedicated to seed saving (stashing). I have never had a problem with any of the seeds that I bought- even the ones that have been frozen for quite a while.
I too get free packs of seeds occ'ly and don't care what the free packs are. The fact that these people are nice enough to give me something for buying from them is great.
They have always been courteous, friendly and immediately taken care of anything that I bring to their attention.
I will continue to buy seeds from them and support them. They are a valuable resource for us.
On May 29, 2009, Kimbrah Bakersfield, CA (Zone 9a) wrote:
When I first ordered from this company, I did notice that their website and order tracking does leave a bit to be desired. Hopefully, as their success increases they can address those issues a little better. :)
Overall, my order came in a timely manner, considering that it was the middle of "seed season" and everything was wrapped in bubble wrap and no seeds were missing or broken. I was a bit disappointed that my Asian Winged Beans were back ordered and therefore cancelled. Now that I know about that option of writing that you want the back order shipped when its available, that won't happen again next year.
I planted my seeds, the squash did great, but some of the other seeds had poor or no germination. I know that these things happen, sometimes at no fault of the seed company. I called the company and they were VERY PLEASANT TO DEAL WITH. They made every effort to be kind and to make sure that I was satisfied. I ended up getting my winged beans after all and some other items I hadn't thought to order the first time around, in place of my low germinating items that were now out of stock. The ones that are still in stock are being shipped as well. It was a win win situation for all.
I am very satisfied with Baker Creek Heirloom Seeds and I will definitely be ordering from them again. I would encourage anyone who has left negative or neutral feedback to give them a call and the opportunity to make things right. I don't think you will be disappointed. :)
On May 22, 2009, Gangajay Marine Parade Singapore wrote:
The seeds arrived within two weeks which I think is pretty good for an international order. The seeds have all germinated and the seedlings are doing very well. I will definitely order from them again.
On May 16, 2009, wolfmanJack2009 Manchester, TN wrote:
I am very disappointed at the quality of their seed. EVERYTHING I ordered from them either did not sprout, or just plain dampened off and died. I've been gardening for a long time, and this is the first time I've ever had this much difficulty. I had no problem with the seed purchased elsewhere.
On May 16, 2009, Baker Creek Heirloom Seed Co. responded with:
On May 9, 2009, denver_dry Denver, CO (Zone 5a) wrote:
Baker Creek seeds made our summer last year--this review is long overdue. Driven mad by Amy Goldman books, I ordered six varieties each of heirloom melon and squash. Seeds arrived, very nicely packed, about 10 days later. Nearly 100 % germination, combined with an unusually long fall meant lots of melons and squash for us and for Project Angel Heart. Baker Creek has many varieties, great prices AND they've signed the Safe Seed Pledge. Website very easy to navigate, a lush and tempting paper catalog, and yes, great politics. I will happily order from this company again.
The catalog is absolutely gorgeous and I think businesses should put their personal opinions wherever they want, I can (and often do) choose not to spend my money with a company whom's politics I don't like. I also don't understand complaining about free seeds, who cares, give them away for someone else to eat if you don't want them.
I put my order in earlier this year and was very greatful to receive everything I ordered, last year I didn't get items.
I also have noticed far more than the minimum seeds in packets.
Last month I thought that I would be leaving negative feedback--and I hated the thought--since I have had great experiences with Baker Creek for years. First, there were the delays-although they were more than adequately explained. Then I found that 4 out of 7 of the tomatoes that I'd ordered did not germinate, although they seemed to receive exactly the same culture as the others. Then, the one item I really wanted was missing from a second order. I e-mailed the company and got a quick and very gracious reply. Pam (thank you Pam!) not only said that she would send the missing item out immediately--but would replace the seeds that seemed to be bad. When I set up my replacement tomato seeds-I made a discovery. There was a small fault in a window that (when the wind was from an odd direction) sent a focused blast of Chicago winter air right to the seeds that had not germinated-sparing the ones that had. The fault was plugged and my replacement seeds sprouted vigorously--in the way I had come to expect from Baker Creek seeds.
Given weather problems and the increased demand that the company has been experiencing (it seems that everyone is reponding to high prices by growing produce themselves) I think that they are coping in the best possible way. I am more impressed than ever. They certainly did not have to offer replacements!--especially since the seeds were absolutely fine. I am recommending Baker Creek to every gardener I know.
I enjoyed the catalog, they have a great selection of seeds that I haven't found anywhere else. Prices and cost of shipping is very reasonable.
I ordered my seeds, after reading such great things from this company, via mail, knowing that it may take a little longer, but I had no problem with that. I had checked online to make sure that nothing I ordered was out of stock. A week after I mailed my order, the check I had sent along with my order was cashed.
Two weeks later, I had still not received my order, so I called BC to confirm if my order had been sent or not. The person I spoke to said that she "couldn't find" my order and that it must be "lost" somewhere. My order had been lost, despite my check being cashed two weeks ago. I offered to mail back a copy of my order form and a copy of the cashed check and explain the situation. She said that would be fine, and we hung up. No apology was offered.
I mailed all the information they needed the next day, along with my address and phone number. A few days later, I received a phone call from BC that told me they received my order again and that they would be sending it soon. I asked, out of curiosity, if anything had gone out of stock since I first sent my order. The man listed about 5 items that I would not be receiving. I was slightly disappointed, but these were items I could live without. No apology was offered.
I did receive my order a few days later (a MONTH after I initially mailed my order form and check, three weeks after my check was cashed), along with a check. Both my first name and last name were misspelled on this check, despite the fact that I had clearly written my name in all capital letters on both my order form and the letter I sent to them. (Please note: This merely an annoyance on top of everything else. Had everything gone right, I would have shrugged it off.) I went through my order to make sure nothing was missing. On the receipt, the items that the man had listed were crossed out, but as I was going through the order I noticed additional things missing (these were items I REALLY DID want). The refund check was written for the full amount of the missing items. Of the 30 or so items I ordered, I wound up not receiving 10 of them.
I checked their website to verify that all these items were out of stock, but they were all listed as available for purchase on their website. I called to verify that these things were actually out of stock and not just a mistake. The person I talked to did verify that these were things that have been out of stock and claimed that there were only 1 or 2 people who could update their website, but she assured me the website was updated regularly. Again, no apology was offered.
While others claim to have received notes of apology for a slight lateness of their order, I have received no apology the four times I've been in contact with them regarding my "lost" order. They lost my order, which caused it to arrive WEEKS late, and now the items that I am missing are out of stock nearly everywhere else. Even now, over a month later, these "missing" items are still listed as available on their website.
Germination rates are good, but many of their seed packets do not have any planting instructions on them, and the ones that do are not variety specific. It appears that the same description is used for all varieties of "tomatoes" or "squash", etc. You must seek out the planting instructions elsewhere.
I am hoping this is an isolated incident and I am willing to give them another shot next year. (I thought I ordered pretty early this year, but will try to order even earlier next year, I guess.) But as of now, I have to say that this has not been a positive experience.
On Apr 11, 2009, Baker Creek Heirloom Seed Co. responded with:
So sorry so much went wrong with your order, we were very understaffed much of this last Winter due to a huge volume of orders, (Double normal volumes) and our regular staff was really streched thin, we had to add on lots of last minute help.
We are working very hard this summer, so hopefully this won't happen again!
I want to tell you how sorry we all feel and offer you a full refund, call us a 866-OLDSEED
I read about Baker Creek and ordered their catalog early this year. I fell in love with the entire catalog and took 3 weeks to make a decision on 60+ varieties. It was a wonderfully put together catalog with beautiful pictures and illustrations, it also gave a detailed description of the seed and where it came from (which was quite entertaining). I also ordered several books and their Heirloom magazine. My order came in a very timely fashion. The seeds, books etc... came in a box and were well packed. To my surprise they included two free seed packets (yellow star pepper & French beets). They were out of stock on a few things but noted on the form what was missing and gave me an instant check refund stapled to the order. I had such a positive experience that we are planning a trip to their Heritage farm (Baker Creek) for their festival in May (we live in Texas). I love Jere's vision and want to give my $$$$ to a business that has scruples. They are the closest thing to dealing with a old general store atmosphere with a huge selection of rare & heirlooms. I cannot believe that anyone would actually complain about free seeds, that is certainly not a reason to give negative feedback. ****I planted most of my garden in early March - I am in 8A zone and practically everything has sprouted so the seed germinations are above average***I was very surprised by the amount of seed in several packets..if it said 25 seeds on packet there were usually 5 to 10 more.
On Mar 31, 2009, Centaurea Amsterdam Netherlands (Zone 8b) wrote:
I ordered bunches of seed from them 2 years ago. They still sprout. When a packet says "minimum 50 seeds," very often there are hundreds in there. I am currently reopening packets for this years sowing and I am happy. I will definitely be a repeat customer.
Thank you Baker Creek.
I was looking for seeds for a fabled "Million Dollar Mellon" about which I had heard in the past but wasn't sure even existed! Via a Google search, I found Baker Creek Heirloom which included an informative blurb about the melons which coincided with the story I had heard. They also had plain old Black Seeded Simpson seeds so I ordered a packet of those as well. Not exactly a big spender order . . . just two packets of seeds, one of which is rare and one of which is very common. But obviously I was not treated any differently from those who would have larger orders because the seeds arrived swiftly and included a free packet of St. Valery Carrot seeds! (YUM!) So far, so very good with Baker Creek!
On Mar 27, 2009, Janna Mahwah, NJ (Zone 6a) wrote:
These guys are the best. The catalog is awesome and cool, I love the quotes! I can feel young creative energy behind this company. The selection is amazing, well described, well illustrated. The seeds were shipped on time and are great. I highly recommend this company, what a pleasure to deal with!
Received my shipment minus one item that was no longer in stock in under 7 days.
Got notice when they received my order, got notice when it was packaged on on its way to shipping, and received notice when it was shipped.
Prices can be a little high on some items but it is well worth the price to receive my items in a timely manner; unlike another company I ordered from this year.
On Mar 24, 2009, brandie21 Tucson, AZ (Zone 8a) wrote:
I placed my first order with Baker this year after reading so many of the positive comments posted here. I received my order in good time. The only issues I had were the fact that some of the items I ordered were out of stock so I received substitutions but the packing slip did not specify it was a substitution so I wasn't sure if I had received the wrong item or a substitution. I also received a refund for one variety that was out of stock but was completely missing one item.
I emailed them the day I received the order to ask and waited for a response but never received one, finally 2 weeks later I decided to fax them my questions. I am guessing that my original email ended up in email never-never land because Baker Creek responded to the fax within 2 hours, all of my questions were answered and the missing seeds were to be sent out right away. That was on Friday and today is Tuesday so as long as I receive that last packet of seeds soon I will continue to order from them in the future. It is obvious that they try to have good customer service which is more than I can say for some of the other companies I have ordered from this Spring.
On Mar 18, 2009, DixieDirtDiva Nashville, TN wrote:
I ordered a variety of heirloom tomato seeds, in all colors, and they arrived quickly. I planted three seeds per pot, and except for one type, (which was noted as not germinating well and included extra seeds), nearly every seed germinated, so I've been separating transplants all week, and have three times the tomato plants I intended. If I'd known how well they would do, I'd have put one seed per pot! I did use heat mats and humidity domes for germination & now have the seedlings under good light, but at this point, I have true leaves on all my little plants. Great seeds! Stay away from the Atkinson, which I can't get to germinate at all, and you'll love their heirloom seeds.
Love the seeds and heirloom veggie/fruit selection at this place! Shipping is ridiculously fast, and customer service excellent. It's a nice touch with the free seed packet in every order too...fun to see what you'll get this season! Definitely a company that has my business for life.
Baker Creek is, hands down, my favorite seed source.
I'm primarily a veggie gardener, with some herbs for cooking and tea thrown in, but I transitioned to heirloom veggies in order to be even more food independent and save seeds.
Basically, I'm a total plant geek and adore gardening.
Now that confession is out of the way.
Their catalog is to die for, truly gardener's porn, if I may say so. Loads of varieties and amazingly strong seed!
While the Applegreen Eggplant had only a 20% germination and was quite weak this year, all of the other dozens of varieties of seeds are strong sprouters with dependable germination. I find their descriptions spot on and really liked that when I called to try to find out a particular breed of eggplant for a container in the hot coastal south, she could spout one right off and give particulars.
For those concerned with GMO, I think it is great this year that they don't just sign the safe seed pledge, they TEST for contamination. That is significant for us home scale corn growers.
And I like the free seeds. Of course it will be whatever they have extra of, but it is still super fun to find the treat in the box.