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|On May 21, 2017, YvonneMal Waymart, PA (Zone 5b) wrote:
On May 21, 2017, Baker Creek Heirloom Seed Co. responded with:
"On May 22, 2017 2:42 PM, Baker Creek Heirloom Seed Co. responded with:
We're sorry to hear your plants arrived in bad condition! Sometimes, the soft stemmed plants don't do as well shipping in our bags if they were still a little too wet when they were bagged, depending on how many days it took them to arrive. We have a set watering schedule to help prevent this, but now and then, we get a few that hold the water. We do carry a 30 day guarantee on our live plants. We do not have any more plants at this time, but if you will email and let us know you had this problem, we'd be happy to issue you a refund on them."
|On May 19, 2017, sungoldmmm Clermont, FL wrote:
I've ordered seeds from a lot of different companies in my past.
On May 19, 2017, Baker Creek Heirloom Seed Co. responded with:
"On May 22, 2017 2:39 PM, Baker Creek Heirloom Seed Co. responded with:
We apologize for the misunderstanding! As we replied to the email you sent Friday night, the only item you were refunded for was the Okinawan Purple Sweet potato, as the greenhouse we contracted to grow the plants for us did not produce what we ordered. The rest of your plants were shipped to you, and tracking shows they arrived on the 16th. Our order picking operation is somewhat automated, and you should have gotten different varieties for your free seed. If you will email us and let us know which ones you received, we'd be happy to send you another packet. The live plants were shipped both in the order that the orders were received, and by zone. "
|On May 16, 2017, monkeynaz Anthem, AZ wrote:
Posted on May 16, 2017, updated May 16, 2017
On May 16th, 2017, monkeynaz added the following:
the cherry-on-top was the fact that they didn\'t even give me one of the seed packs that I ordered. Instead threw in something totally different and something i did not want or need.
I will not be purchasing from this place again. And the return email from Lisa said\" sorry you feel you were given poor customer service\". I absolutely KNOW I was given horrible customer service and after reading other comments on here I would strongly caution anyone from ordering when they are having their festival because your order will be given second billing over their festival.
On May 16th, 2017, monkeynaz added the following:
And Lisa your website stated that items were shipped on the 5th but no tracking info provided. Perhaps you should look at your systems.....
On May 16, 2017, Baker Creek Heirloom Seed Co. responded with:
"On May 15, 2017 9:28 AM, Baker Creek Heirloom Seed Co. responded with:
We apologize again for the delay in getting your order to you. We do state on our website Estimated time until shipping is usually 3 to 5 business days, though it is our goal to ship orders within 48 hours.
|On Mar 18, 2017, carolyn_haack Saint Petersburg, FL wrote:
My review is based entirely on the customer service I received, and the fact that they have a major problem with their website design. Basically, despite the fact that I was a repeat customer, having received packages from them before, their website allowed my shipping address to be overridden with my billing address, which had been set to the default in Address 1 (seriously, what mail order company doesn't have a system check in place for this?).
On Mar 18, 2017, Baker Creek Heirloom Seed Co. responded with:
"On Mar 20, 2017 12:38 PM, Baker Creek Heirloom Seed Co. responded with:
We apologize for the confusion on your orders. Our Customer Care manager reviewed this on Friday, and your orders were repicked and shipped back out on Friday. We normally wait until a package arrives back here to reship because we do not resell seed once it has left our warehouse. I just emailed you the tracking numbers of the new packages. We've had a few customers who have registered for accounts with our system, and using autofill seems to be what is causing the "address 1" to come up. Because our system is automated, and the address label is printed by the picking system and not an individual, it makes it harder for us to catch this. We are working to find a resolution to this issue."
|On May 31, 2016, tmrwhalens Berry, KY wrote:
Most of the seed we have purchased from Baker Creek Heirloom Seed Co have had bad germination rates, or the fruit (ie, black diamond watermelon) don't produce the claimed tasty fruit. We will be going in a different direction with seed purchases starting next year.
On May 31, 2016, Baker Creek Heirloom Seed Co. responded with:
"On May 31, 2016 4:01 PM, Baker Creek Heirloom Seed Co. responded with:
We're sorry to hear you had trouble with your seed germinating! We always have a passing germ test on all lots of seed before we offer them for sell, but many things can happen to the seed once it leaves our warehouse that can affect germination. For this reason, we do have a 1 year germination guarantee on our seeds. Please email us at firstname.lastname@example.org and we'd be happy to work with you to either replace the seed or issue you a refund on anything that did not germinate."
|On Jun 5, 2015, Spanky1951 Mill Creek, IN wrote:
Extremely surprised to see so many positive reviews of this company.
On Jun 5, 2015, Baker Creek Heirloom Seed Co. responded with:
"On Jun 8, 2015 1:19 PM, Baker Creek Heirloom Seed Co. responded with:
We are so sorry to hear you had problems with your seed germinating! We always germ test our seed, and do not offer it for sale until we get a passing germ test on that lot. That being said, many things can happen to the seed when it leaves our warehouse that can affect germination, including irradiation from the mail service, to leaving the package sitting on the dash in the hot sun... This is why we guarantee germination of our seed for one year from the date of purchase. If you will contact us at email@example.com, we'd be happy to make this right! We can send you a refund for the seeds that did not germinate, or we can send you some different seed if you would like to try again later."
|On Mar 29, 2015, IMAGOODSHOT Prairieville, LA wrote:
I placed a $200.00 online. The very day they shipped my order they sent out an email offering their Whole Seed Catalog for free with any $50.00 order. I thought when I received my order it would contain the free catalog. Nope. Okay, no problem. I send a nice email explaining the situation, fully expecting a nice response. Wrong again. What I got was an email from Lisa C. saying my order was placed prior to the when they initiated offer and that she had no way to send me the catalog for free. This is the same catalog that I had bought and paid for the previous year not only for myself but for my daughter as well.
On Mar 29, 2015, Baker Creek Heirloom Seed Co. responded with:
"On Mar 31, 2015 10:00 AM, Baker Creek Heirloom Seed Co. responded with:
We apologize for the confusion, but as we told you in the response to the email we received a day after this post was created, that the dahlias were a pre-order item. It states in the catalog "Order these now and we will ship you good-sized tubers in March, April or May, depending on shipping conditions and your climate location"
|On Sep 18, 2014, rissole Atlanta, GA wrote:
Posted on September 19, 2014, updated September 19, 2014
On September 14th, 2014, rissole added the following:
Interesting how no company representative has bothered to apologize for their terrible service. Well, I\\\\\\\'m done with this company. Even if they apologize at this point, it\\\\\\\'s just too little, too late.
On September 14th, 2014, rissole changed the rating from neutral to negative and added the following:
On September 18th, 2014, rissole changed the rating from negative to neutral and added the following:
Thank you for at least responding and explaining what happened.
Concerning the seeds that were out of stock:
1) I was never informed that the seeds were out of stock and that the order was being held because of that. The proper thing to do is to SEND the package as is, and then send the remaining seeds (at no extra charge) when they get back in stock. (I mean--how long were they planning to hold up my order to wait for these seeds? A month or more???) That\'s what most reputable companies would do. And why was I charged for them in the first place? There was absolutely nothing to indicate they were out of stock when I placed my order. Why was I even allowed to order them if they were out of stock?
2) I had to call up again and find out why that one packet of seeds was missing. Only THEN was I told that they were out of stock. So, I could have ordered these seeds a long time ago from another company, but instead I have to order them late and hope that they don\'t arrive too late for fall planting.
You-all have good seeds, and your prices are good. However, your customer service is very bad and need serious improvement. Because,of that, I\'m leaving the rating as Negative.
On September 18th, 2014, rissole changed the rating from neutral to negative and added the following:
On Sep 18, 2014, Baker Creek Heirloom Seed Co. responded with:
"On Sep 18, 2014 1:37 PM, Baker Creek Heirloom Seed Co. responded with:
We do apologize for the delays in both getting you the seeds you ordered, and in answering your attempts to contact us. This site does not give me your contact information, so I have to guess at who you are. I did find one order that fits your description above as far as how long it took to ship. It appears the warehouse was waiting for a seed to come back in to finish filling your order. When you called, they went ahead and refunded for that seed and shipped the order out. Tracking shows it went out on the 9th, and was delivered on the 11th. We say 3-5 days for priority shipping, as our local mail hub has closed, and we've noticed it taking a little longer than normal sometimes for our customers to receive their packages. We are working with the post office to minimize these delays as much as possible. A majority of our employees were sent out to California for the National Heirloom Exposition, including the main person who monitors and answers things on this website, which is why there was such a delay in getting this answer posted."
|On Aug 15, 2014, FelixSalinas Tehuacán,
I apologize for my English.
On Aug 15, 2014, Baker Creek Heirloom Seed Co. responded with:
"On Aug 18, 2014 8:50 AM, Baker Creek Heirloom Seed Co. responded with:
We are so sorry for that mixup! We received your email, and we are shipping the correct order to you right away."
|On Jun 14, 2014, mefrelix Corona, CA (Zone 9b) wrote:
I received bittersweet nightshade seeds instead of the Korean hyssop I had ordered. Other seeds were of the wrong variety and with about half of my complete order of different plant seeds, Those packets didn't have one germination. I wish I had known about garden watch dog before. To each own experience though.
On Jun 14, 2014, Baker Creek Heirloom Seed Co. responded with:
"On Jun 16, 2014 11:48 AM, Baker Creek Heirloom Seed Co. responded with:
We're sorry to hear there was a problem with your order! We do guarantee seeds to germinate, and grow true to type, for one year from the date of purchase. Please contact us at firstname.lastname@example.org and we would be happy to either send you replacements, or issue you a refund."
|On Apr 28, 2014, fred4945 Santa Rosa, CA wrote:
The most rude telephone experience I can remember. Will never use them again.
|On Apr 11, 2014, Anna_Sweden Brösarp,
Posted on April 11, 2014, updated April 11, 2014
On April 11th, 2014, Anna_Sweden added the following:
I confused the dates. My order was shipped April 10 and I mailed April 11. So my order was shipped 17 days after I placed it.
On Apr 11, 2014, Baker Creek Heirloom Seed Co. responded with:
"On Apr 16, 2014 5:49 PM, Baker Creek Heirloom Seed Co. responded with:
|On Nov 24, 2013, annie57 Drexel, NC wrote:
I dislike rating any seed company negatively. Maybe they have too many irons in several worthy fires.
On Nov 24, 2013, Baker Creek Heirloom Seed Co. responded with:
"On Nov 25, 2013 10:35 AM, Baker Creek Heirloom Seed Co. responded with:
We apologize for the mixup! Randel did communicate that you wanted a different list of seeds, and to inform you when it was done. The new person taking care of it did not pay enough attention to the email, and just saw seed replacement, and resent your original order. I have asked our accounting department to send a full refund to your paypal address immediately."
|On Jul 1, 2013, hmreilly Massena, IA wrote:
The majority of my seeds from this company did not germinate. I have had to replant all of my beans with other seed and over half of my melons. I started many pepper varieties indoors and got average germination on them but not excellent by any means. I am very disappointed...I have never had this many seeds not come up before. I am sure it is not a planting mistake of mine or an issue of timing because I planted other seed at the same time from elsewhere and all of that stuff came up while the Baker Creek seed did not! I would love to be able to give this company my support in the future by ordering from them again because I believe in their mission, but unfortunately I am not confident in their seed.
On Jul 1, 2013, Baker Creek Heirloom Seed Co. responded with:
"On Jul 5, 2013 8:18 AM, Baker Creek Heirloom Seed Co. responded with:
We are so sorry to hear that you had trouble with our seeds germinating! We have found that many things can happen to the seeds once they leave our warehouse, which can affect the germination of the seeds. This is why we guarantee germination for one year from the date of purchase. Please contact us at email@example.com and we would be happy to send you replacement seed, substitute seed, or a refund for any seed you had trouble with."
|On May 10, 2013, AmberandNoah Salem, NC wrote:
I ordered seeds from rareseeds.com back in April- its May 10th and I still have received NOTHING. It is now too late to start the tomatoes and peppers I ordered so the growing season is wasted as is my money and the supplies I bought to grow these seeds. This is my first experience with this company and it will also be my last. Extremely slow shipping and lousy customer service. I DO NOT recommend this company and next year I will return to Burpee for my plant and seed needs.
On May 10, 2013, Baker Creek Heirloom Seed Co. responded with:
"On May 13, 2013 3:04 PM, Baker Creek Heirloom Seed Co. responded with:
We apologize for the delay in shipping your order that we received on the evening of April 30th. Due to our Spring Planting Festival, we did not get it shipped until May 7th. Please follow the instructions our customer service representative gave you when you called, and we will get your money refunded to you."
|On Mar 26, 2013, sunnybrys Morganton, GA wrote:
I am so mad at this company. After over a month when I origanally placed my order to get a head start in my greenhouse I finally received MY order that was over $100 worth of seed. First I received someone else's 12 dollar order that should have gone to Illinois instead of Georgia. Then I woman called me to let me know they were aware of the situation and were immediately reshipping my order that day. 2 weeks go by and no order. I finally demanded a refund and Louis who works for Baker Creek, did credit my Paypal account for the order. He calls me about a week later, probably waiting for me to calm down over the whole mess and apologized and asked if I was interested in reordering, to contact him personally so he could make it up to me. I gave him my CC info and All he did was charge me the exact amount as last time minus the seeds that were no longer available because they sold out during the 5 week mess up of my order. He did no kind of discounting whatsoever for my large order. Now that I know there are other quality heirloom seed companies available I doubt I will ever use Baker Creek again due to the way I was treated. I would highly reccommend stearing clear of this company.
On Mar 26, 2013, Baker Creek Heirloom Seed Co. responded with:
"On Mar 27, 2013 8:42 AM, Baker Creek Heirloom Seed Co. responded with:
We clearly dropped the ball on this one, and we apologize. Filling as many orders as we do, once in a great while an order is going to be seriously messed up, and it looks like in this case, that was your order. We are very sorry.
|On Mar 22, 2013, ransom3 Zephyrhills, FL wrote:
I heard from a friend that Baker carried seeds of a beautiful, VERY show tropical shrub, Leonotis leonurus. She knew I was interested in getting this.
On Mar 22, 2013, Baker Creek Heirloom Seed Co. responded with:
"On Mar 22, 2013 1:43 PM, Baker Creek Heirloom Seed Co. responded with:
Thank you for bringing this to our attention. We checked the documentation from our supplier and you are right--the seed we are now selling is indeed L. nepetifolia. Somehow, somebody goofed either when we ordered, or when our supplier filled the order. We have corrected our description on the website.
On Mar 22, 2013 1:55 PM, Baker Creek Heirloom Seed Co. added:
I'm sorry, there was something incorrect in my previous post, we put our phone number and website on all of the packets, and the email address can be found on the website."
|On Mar 8, 2013, squashee Blackwell, OK wrote:
Ordered for the first time in 2012 on advice from a friend. We ordered a catalog which was big and thick and so full of stuff it was overwhelming but also exciting. We ordered a number of different things from squash, okra, beans, melons,flowers, eggplant, and a couple of odd things like grains. It was already time to plant warm crops by then so we didn't get cold weather crops. Out of the fourteen different things we bought we harvested red noodle beans by the handful even through the summer heat, sorghum, and a few tiny little melons that tasted like dead fish. Our okra sprouted but never got over a foot tall and never bloomed even though okra from a different source grew right beside it very well. None of the five different varieties of squash produced anything while all of our squash from other sources grew and produced well. Two of our melons produced a couple of melons each very late in the season and neither of them were the variety they were supposed to be. Our flowers didn't germinate at all.
On Mar 8, 2013, Baker Creek Heirloom Seed Co. responded with:
"On Mar 11, 2013 5:58 PM, Baker Creek Heirloom Seed Co. responded with:
We're sorry to hear that you had trouble! We do guarantee germination of our seeds for one year from the date of purchase, and we will replace any seed that grows off type as well. We would be happy to work with you on this, but until this post, we cannot find any communication from you about these issues. If you could please send us an email to firstname.lastname@example.org with the varieties that did not germinate, or grew off type, we'll be happy to work on making things right."
|On Sep 15, 2012, Rita_J Eatonville, WA wrote:
I have two issues. One, the seeds I bought had problems. The Sicilain radishes were supposed to be red but had high number of white roots, and even the red ones had long ugly roots not the perfect red globes they show in catalog. The Blue Hubbard squash were mostly okay, but several plants produced very bitter fruit. Secondly - why aren't they organic? They act organic and write about it in their Heirloom magazine, but don't have organic seeds. I read on a website that conventional seed uses even more toxic chemicals than conventional food because seed isn't considered food. Even if it is heirloom, conventional isn't good for the planet.
On Sep 15, 2012, Baker Creek Heirloom Seed Co. responded with:
"On Sep 18, 2012 4:03 PM, Baker Creek Heirloom Seed Co. responded with:
We apologize for any issues you had with your seeds, and would be happy to offer you replacement seeds or a refund for those seeds. Just contact us at email@example.com, and one of our customer care representatives will help you with this issue. As for your second issue, we receive our seeds from many different sources, so it is not possible for us to obtain "organic" status. Also, many of our growers grow organically but are too small or don't have the money or time to be certified. All of the varieties that we grow here on our farm in Missouri are grown without any chemicals."
|On Jun 19, 2012, adbrickhouse Hollidaysburg, PA wrote:
Wow, Extremely disapointed with the seeds I ordered from this company. I had such high hopes considering all the positive reviews. I'm serious when I say only about 20% of the seeds I ordered germinated. Thats even after I planted them a second time. I'm doing nothing different than previous years where I've had much success. Some seeds like the Sakata sweet melon and cucumbers didn't come up at all. I won't order here again. Disapointing
On Jun 19, 2012, Baker Creek Heirloom Seed Co. responded with:
"On Jun 19, 2012 9:05 AM, Baker Creek Heirloom Seed Co. responded with:
We apologize for the problems you are having with the seeds you purchased from us! We always have a successful germination test result on all of our seed on file before we offer it for sale, but there are many things that can happen to the seed between our store and the customer that can affect that seed. We do guarantee germination of our seeds. We would be happy to send you more of that seed, a different seed of your choice, or issue a refund for those seeds. An email has been sent to the address we have on file for you to see how we can help resolve this issue.
|On Apr 23, 2012, annatomic Biloxi, MS wrote:
Posted on April 14, 2010, updated April 23, 2012
On April 23rd, 2012, annatomic changed the rating from positive to negative and added the following:
I have decided to sever ties with this company due to the rampant racism, sexism and zenophobia supported on their forum. I cannot morally support an organization that would give a wink and a smile at the sort of hateful, divisive comments expressed on their site.
If you hate Muslims, think Obama is a communist and believe women shouldn't have access to healthcare then Baker Creek is the perfect company for you. If you have different opinions then perhaps you should spend some time in the Politics of Food forum before placing an order.
|On Jan 7, 2012, criplegarden SNOW CAMP, NC wrote:
I would like 2 say I tried handling this thru the company,but they didn't respond. I purchsed seed from them last season and was impressed by the expensive high quality seed catalog & the fancy seed pkts. However, that is were my favor ended. Several of the seed didn't EVER( after a green house & two seperate planting attempts) NEVER came up. Some things just wound up being greenery in my garden-they never produced anything. I followed the directions & made several tries to grow their seeds. I even waited to pass judgement until the entire season was over,giving them every chance. I emailed them the other day and have not had any response, so be warned...you may get your seed, they may look nice in the pkt.-BUT good luck you have probably purchased some expensive greenery for your garden-if it comes up. Beware!
On Jan 7, 2012, Baker Creek Heirloom Seed Co. responded with:
"On Jan 9, 2012 6:14 PM, Baker Creek Heirloom Seed Co. responded with:
We're sorry that you had a problem with your plants making fruit. I've tried to find an email from any of our customers in your town, but can't seem to find anything. If you could email seeds@rareseeds dot come, and put ATTN: Lisa in the subject line, we would be more than happy to work with you by either replacing the seed, or giving you a refund."
|On Dec 11, 2011, itsjustme Cottage Grove, OR wrote:
I ordered all my seeds from Baker Creek, and I was greatly disappointed with the germination rates. It took a whole package of chard seeds, for example, to get just a few plants. It's too bad, because I love the catalog and I love their view about charity. I really WANT to support the company. But how can I when the seeds are bad?
On Dec 11, 2011, Baker Creek Heirloom Seed Co. responded with:
"On Jan 5, 2012 12:01 PM, Baker Creek Heirloom Seed Co. responded with:
We apologize for any problems you had with the seed you received from us! There are many reasons why a seed doesn't germinate, but we do offer a guarantee. Just give us a call, or send us an email, and we'll be happy to replace the seed, or give you a refund."
|On Oct 23, 2011, stormygace kure beach, NC (Zone 7b) wrote:
I have purchased from Baker Creek for 2 years & will not again. I find their need to insert political views (which are saccharinely naive and concomitantly offensive) in their beautiful but overblown catalogue (much in the style of the one Elaine worked in Seinfeld) not something I am willing to support with my pocketbook. Thee are simply too many other purveyors of wonderful varieties which germinate better & grow true to descriptions to be bothered with the breathless nutjobs at BC. FTR - a dear friend who was raised in Iraq & got his degree in agricultural engineering there laughed & laughed when I showed him the little tale associated with Rouge D'Irak - utter fiction; to what end? What tripe.
|On Feb 19, 2011, jaeson7 Reno, NV wrote:
Customer Service has been horrible. First of all last year I ordered Black Cherry Tomato and what came out of the ground was not Black Cherry Tomatoes. When I called customer service they did nothing to correct or acknowledge their mistake. Second this years order was 2 weeks late. I called customer service and was told I had not paid for items and that was why they did not ship. This was impossible since I had a gift cert. that I used and the web site kept telling me that my shipment was pending. Next when I got my order today it was not correct. I received Riesentraube tomatoes instead of what I ordered which was Reisetomate tomatoes which are now out of stock due to the delay in shipment. I could go on about my crop last year and the customer service I received.
|On Feb 16, 2011, backwoodsfarm Eminence, MO wrote:
We bought seeds from Baker Creek when they first started... Our original purchase had issues with germination/bugs in packet, and we never bought seeds from them again. Several years later we decided to give 'em another chance (as they have such a diverse collection of seed varieties available in their lovely catalog). But once again, it's not about the beautiful catalog, it's about "the seeds". We ordered early and after planting several packets of tomatoes in advance (in a climate controlled area for early germination as we always do every year quite successfully) most seeds did not sprout at all. Seeds which we purchased from other seed companies are (& they were all grown side by side)... Currently I have sweet peppers & etc several inches in height and no tomatoes. Let's just say that my family and I are quite disappointed, and will not be buying from them again. Seed companies sell seeds, which are suppose to be fresh/germinate... sadly we give them a "negative" rating as our experience with their seeds was a failure.
|On Jan 9, 2011, diggininit San Antonio, TX wrote:
For the past four years I've ordered from Baker Creek with mixed results. They are frequently out of what I order, the germination rates have been poor on many seeds, and the customer service is, as people have written, "snarky". Because of shortfalls with BC, two years ago I started rounding out my orders from Seed Savers. This was when I fully appreciated the difference in germination rates. Seed Savers has a readily available selection seeds, quick turnaround, and great customer service by pleasant people who answer the phone.
On Jan 9, 2011, Baker Creek Heirloom Seed Co. responded with:
On Jan 12, 2011 9:48 AM, Baker Creek Heirloom Seed Co. responded with:
|On Nov 23, 2010, StarLit wrote:
While I've been a customer for a few years I won't be buying from Baker Creek in the future because of the shocking wickedness and insanity displayed, defended, protected on their Idig forums. The world is going to end because Obama is the anti-Christ, did you know that? Black helicopters and chemtrails will be our undoing. Violence against women is completely justified if they're Liberal. Hatred of blacks, Mexicans, Muslims, the weak and disabled, anyone who isn't the correct kind of fringe nutcase Christian, and anyone who works in government are all not so subtly enmeshed in fancy looking words and phrases and spewed as if it were valid opinion and not just sick people looking for attention and someone to hurt. Frankly if you're not sharp enough to see how this is intolerable then you don't need my money, you need a kick upside the head.
On Nov 23, 2010, Baker Creek Heirloom Seed Co. responded with:
"On Nov 23, 2010 2:42 PM, Baker Creek Heirloom Seed Co. responded with:
We're sorry to hear that you would stop doing business with us based on what some folks posted on our forum, iDigmyGarden.com. Posts there are made by members and do not necessarily reflect Baker Creek policy or positions.
|On Aug 16, 2010, BlackSpruce Elizabethtown, NY wrote:
Needless to say after my experience this past January I am very surprised to read all those compliments about Baker Creek. We do have an about 2000 sqft vegetable garden near Lake Champlain (NY) that, year after year, does very well thanks to a mix of great top soil over sand and goat manure. This past winter reading about Baker Creek we requested their catalogue and charmed by its appearance and choice of seeds we ordered (January 6) 36 packages of various seeds. The seeds were delivered promptly with a typed note at the bottom comments box “out of stock: RB104, EG110, EE101, SC103, WM 129 thanks for ordering, happy planting” and a hand written “Thank you, Rhonda”. Since we had ordered so early I called to inquire about having so early in the season almost 15% of their products out of stock and was told all the ones I had ordered and many mores had never been available due to bad crops but too late to have them removed from the catalogue. I had to call twice to get the refund when the check finally came it was not signed, so I called again and soon received a signed check ($12.50). Well even though it was disappointed not to have all the seeds we had ordered it does happen occasionally with other mail orders company even if not in that high a percentage. I should mention too that the packaging was certainly not in par with the beautiful catalogue but there again we figured it was due to their success and did not stopped us from planting! Sadly that was not the end of our troubles as the germination of some seeds was very poor and a few others were certainly not what was advertized on the package. Every year we do order as well from Fedco, Johnny’ Selected Seeds and John Scheepers, and have never encountered problems with seeds germination and/or mislabelling of that magnitude, good thing that still a sizeable portion of our seeds came from them this year as it would have otherwise been a depressing gardening year.
On Aug 16, 2010, Baker Creek Heirloom Seed Co. responded with:
"On Aug 22, 2010 11:37 AM, Baker Creek Heirloom Seed Co. responded with:
So sorry to hear about all your problems getting and germinating our seeds, it is are goal to have the best service and seeds, but we sometimes make mistakes.
|On Aug 20, 2009, smartparts000 Santa Rosa, CA wrote:
Lack of Information ! Lack of Help
On Aug 20, 2009, Baker Creek Heirloom Seed Co. responded with:
"On Sep 12, 2009 11:16 PM, Baker Creek Heirloom Seed Co. responded with:
So sorry for your poor experience with our new store, sorry about the service, I am sad to hear you were treated poorly and we are working to fix any prolems like this. But we no nothing about citrus trees, grafting and bonsai, we are a heirloom seed company, not a orchard or tree specialist, so I suggest contacting some one in the line of work.
|On Aug 14, 2009, kwri81 Bloomington, NY wrote:
I work with a woman in New York who opened a gardening boutique this past year. We would love to carry a really amazing seed company in the shop so we did some research and bought from a few companies with outstanding reputations. Baker Creek was one of these "outstanding" companies. I've been gardening from a very young age and although I don't consider myself to be an expert, I feel that I've had enough experience growing vegetables from seed to be able to tell a good seed from a bad seed. I ordered about 15 different varieties of herbs and vegetables and the only seed that even germinated was a green pepper that grew to about one inch and never got any larger. I was pretty upset with the results and certainly won't be ordering from them again. Needless to say, we will not be ordering the seeds for our new shop either.
On Aug 14, 2009, Baker Creek Heirloom Seed Co. responded with:
"On Sep 12, 2009 11:21 PM, Baker Creek Heirloom Seed Co. responded with:
So sorry to hear about the poor results, please note these are not normal, but a lot of things can happen to little seeds from the time they leave our place until they are planted, and some times they are damaged in shipping.
|On May 16, 2009, wolfmanJack2009 Manchester, TN wrote:
I am very disappointed at the quality of their seed. EVERYTHING I ordered from them either did not sprout, or just plain dampened off and died. I've been gardening for a long time, and this is the first time I've ever had this much difficulty. I had no problem with the seed purchased elsewhere.
On May 16, 2009, Baker Creek Heirloom Seed Co. responded with:
"On Sep 12, 2009 11:23 PM, Baker Creek Heirloom Seed Co. responded with:
So sorry, please call for a refund, 866-oldseed,
|On Apr 11, 2009, mulried Saint Paul, MN wrote:
I enjoyed the catalog, they have a great selection of seeds that I haven't found anywhere else. Prices and cost of shipping is very reasonable.
On Apr 11, 2009, Baker Creek Heirloom Seed Co. responded with:
"On Sep 12, 2009 11:31 PM, Baker Creek Heirloom Seed Co. responded with:
So sorry so much went wrong with your order, we were very understaffed much of this last Winter due to a huge volume of orders, (Double normal volumes) and our regular staff was really streched thin, we had to add on lots of last minute help.
|On Feb 28, 2009, toriastar Arlington, VA wrote:
I also did not find out they were out of 2 products I wanted until I opened my mail, found a five dollar bill stapled to my invoice and had to sort through the other packets to find out what was missing. There was no email, no note on the invoice, nothing. I wish they would have told me, so I could have immediately ordered these two varieties from somewhere else.
|On Feb 27, 2009, SonomaWine Sonoma, CA wrote:
Great pictures in the catalogue, just leave the politics to those who ask for it!! (I didn't ask for you opinion).
|On Feb 7, 2009, heirloompumpkin San Francisco, CA wrote:
As much as I bought from them they always give me the same free seed packet - it's either Lemon Cucumber or St Valery's Carrot. What's up with that?????
On February 9th, 2009, heirloompumpkin added the following:
I am entitled to have an opinion and that is exactly how I have been treated!
|On Jan 14, 2009, alfwright Zionville, NC wrote:
Their descriptions are over blown. The tasty melons were horrible. But more important they sent my seed to my deep freeze unused mailbox, instead of my PO Box, even after I specifically asked them not to.
|On Feb 17, 2007, lazysfarm Bruner, MO (Zone 6b) wrote:
I have known Jeremia since before he even had a seed catalog and he was selling seeds at a local swap meet. As his company has grown I feel he has grown away from what he started as.
On Feb 17, 2007, Baker Creek Heirloom Seed Co. responded with:
On Feb 20, 2007 12:36 PM, Baker Creek Heirloom Seed Co. added:
|On Feb 7, 2007, stellaps Boise, ID (Zone 6a) wrote:
My order arrived on January 31 minus 2 seed pkgs which a note stated were out of stock until February. Stapled to the note were 4 one dollar bills - my refund. Since Baker Creek must be ordered via postal service and charges $2.50 shipping per order I will not re-order these seeds. Why could they not have simply marked them "back-ordered" and sent them when they arrived?
On Feb 7, 2007, Baker Creek Heirloom Seed Co. responded with:
On Feb 7, 2007 2:32 PM, Baker Creek Heirloom Seed Co. added: