On May 26, 2015, heirloom_annie New Hartford, NY wrote:
Ordered a plant and asked for it to be shipped in April. April came and went and I didn't hear from the company, so I emailed them asking for status. They responded via email that the plant would ship in May. The date they provided came and went and no plant. So I phoned the company and was told they had lost all of their stock of this particular plant due to the harsh winter. While I understand things like this happen, I would've appreciated an email advising of such. Poor communication!
On Jul 28, 2006, Tigernach Charlottesville, VA (Zone 7a) wrote:
I've ordered from them twice. Everything I ordered seemed to arrive promtly and in good condition; although I did have the impression that the orchids were wild collected, since they were not in a soil that they'd grow in.
They are the only nursery that I've seen who is growing Turkey Beard, a rare and unique lily. They do appear to be growing these themselves since they come well rooted; however I discovered that the soil mix they use is possibly too rich to plant them out in, since the first ones I got rotted. (So when I ordered more, I removed most of it and replaced it with a 1/3 Peat Sand mix.)
On my second order things came extremely well packaged and prompt as before, but there seems to have been some mixup in the quantity. They sent me four of something I was sure I only ordered two of. Since I couldn't find a printed record of my own of the order, it is quite possible that I made some kind of mistake entering the order, or it was a technical glitch. I've suggested that they email confimations to avoid situations like mine in the future.
Overall though, I'd say they are a decent nursery, and I'd probably order from them again if they continue to offer plants I can't get elsewhere.
On July 28th, 2006, Tigernach added the following:
They sent me a copy of the original order (they do well at responding quickly to questions and concerns) and it did indeed say four, but my mistake or not, I do still hope they implement an order confirmation process in the future since it is so easy to make mistakes on webforms.
They say potted plants are the same size as bare root, which is true. Their potted are just bare root (divisions or collections) is a pot and not in any way established. I gave a neutral rather than a negative, because they do seem to survive.