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Comments regarding Gardens Alive!

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  Feedback History and Summary  
154 positives
37 neutrals
96 negatives

Comments:

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RatingAuthorContent
Positive Kestrel_3
(4 reviews)
On Mar 17, 2011, Kestrel_3 Finlayson, MN wrote:

I received a $25 coupon in the mail with no additional purchase necessary. I placed an order for some seeds and fish emulsion and kelp fertilizer.

I was a little skeptical because I never received a confirmation email within 24 hrs like the Gardens Alive website states that I should. I emailed their customer service and received only an automated reply. I emailed them again a few days later and then later that day I received my order. A couple days after that I received a real response to my 2nd email.

I'm happy with my order and I am thankful for the $25 coupon. I received my items quickly, although the response to my emails was a little slow.


On Mar 17, 2011, Gardens Alive! responded with:

"On Mar 21, 2011 7:50 AM, Gardens Alive! responded with:

Thank you for placing your order with us. Please accept our apology for the delay in responding to your email. This is our busiest time of the year. Happy Gardening!"


Positive Ohglio
(1 review)
On Mar 12, 2011, Ohglio Haymarket, VA wrote:

I ordered with their $25 off coupon and did not receive the order. A month later, when I went back to the confirmaton email I realized they had sent it to the wrong address. I contacted them and within a few days they contacted me back and resent the product, no charge. Even though my out of pocket cost was $2.90 - they still made good on their order. I think that's great!


On Mar 12, 2011, Gardens Alive! responded with:

"On Mar 16, 2011 7:35 AM, Gardens Alive! responded with:

Thank you very much for sharing your experience with us. We do pride ourselves on our customer service and making sure our customers are always taken care of.
"


Positive genellet
(1 review)
On Feb 5, 2011, genellet Claremore, OK wrote:

I've ordered from Garden's Alive for several years. The $25 coupon every year helps my budget. They are a bit pricey but I guess you get what you pay for. I probably wouldn't order from them without the coupon. They do have some terrific products to address many different kinds of garden problems, from nutrients to insect and plant disease problems. I've been pleased with the results I've had using the products. They now have organic vegetables, plants and seeds. I plan to give those a try and will write a review about the new products later. I've not had to address any issues with customer service. I do resent having to speak to someone in India or anyone with a heavy foreign accent that I can barely understand. I wish they would not outsource their CS. FYI .. I heard that a customer can insist to speak to a person in the US and companies must comply. I plan to try that.


On Feb 5, 2011, Gardens Alive! responded with:

"On Feb 7, 2011 9:22 AM, Gardens Alive! responded with:

Thank you for your feedback. Your comments are very appreciated and are used to better service our customers. Happy Gardening.
"


Negative Tree7
(1 review)
On Nov 15, 2010, Tree7 Omak, WA wrote:

I ordered their Stay At Home Ladybugs earlier this year (2010). It was very obvious that they did not send me the quantity they said (900). I called and told them about the problem and they sent some more. The total amount sent though was still less than the amount I was supposed to receive.

I called and told them about the problem and they refunded the total amount for the ladybugs. It was rather disturbing that they didn't bother to count or make sure that they sent what I paid for.

Now, I see at least on their Web Site, that they list the number of ladybugs you will be getting is about 900, which I think is misleading. How many are about 900?

If you order any, be sure and try to count them. The problem is---it's hard to do.


On Nov 15, 2010, Gardens Alive! responded with:

"On Nov 16, 2010 9:21 AM, Gardens Alive! responded with:

We appreciate your feedback. We use this information to provide better products and service to our customers."


Negative Rovin
(1 review)
On Oct 27, 2010, Rovin wrote:

My order did not arrive and they did nothing to help me track it down as to where it got to and in fact seemed rude when I asked questions. They acted like they didn't even care. They did refund my money but I will never order from them again. From here on I will buy local.


On Oct 27, 2010, Gardens Alive! responded with:

"On Nov 1, 2010 9:34 AM, Gardens Alive! responded with:

Thank you for your feedback. Your comments are very appreciated and are used to provide better service to our customers. A customer service representative will be contacting you to find out what happened with your order.
"


Positive txsdar
(2 reviews)
On Oct 19, 2010, txsdar Harper, TX (Zone 8a) wrote:

I used their Roses Alive and it worked miracles Spring and Fall. would highly recommend their product! Txsdar


On Oct 19, 2010, Gardens Alive! responded with:

"On Oct 27, 2010 7:10 AM, Gardens Alive! responded with:

Thank you for sharing your experience with our Roses Alive. Your comments are very appreciated. Happy Gardening!"


Positive SoutheastIndy
(16 reviews)
On Oct 16, 2010, SoutheastIndy Indianapolis, IN wrote:

I used the $ 25 off coupon towards a 100 ft roll of red tomato mulch. I received the mulch about two days after I ordered for it. Great Service !


On Oct 16, 2010, Gardens Alive! responded with:

"On Oct 27, 2010 7:08 AM, Gardens Alive! responded with:

Thank you very much for your feedback. Your comments are very appreciated and are used to better service our customers. Happy Gardening!"


Positive kat81002
(3 reviews)
On Sep 10, 2010, kat81002 denver
United States wrote:

I received my package last week. After reading the reviews here i was a bit scared to put in an order.But then decided to go ahead and try it one time so called in.My call was answered by henry from india.well i had read about you guys outsourcing well i had a set frame of mind because i read these reviews about india.I was rude with this fellow and to my amazement the more rude i got he got more and more polite till the point i thought oh my god what am i doing.i apologized to him and told him that this was my first time ordering from your company and i was very rude to him and that sweetheart gave me a $25 discount as it was my first order that was so sweet of him,so i apologized again.i got my order and love the products and just wanted to say that these kids are doing a great job.and the truth is if i was connected to someone here that person would have disconnected the call for being so rude but not the indian.i would love to order more and will call u soon.Thumbs up GA great and sweet service and great products,best experience till now.


On Sep 10, 2010, Gardens Alive! responded with:

"On Sep 10, 2010 8:23 AM, Gardens Alive! responded with:

Thank you for your input. Your comments are very appreciated and are used to better service our customers Thank you for sharing your experience. Happy Gardening!"


Negative dtbriten
(1 review)
On Aug 3, 2010, dtbriten Ashfield, MA wrote:

I emailed Gardens Alive twice with this inquiry and, as yet, have received no response. Sent a third one tonight.

On line they offer the following:
Item # 2837 Wow Supreme 40 lb bag 48.95 (2 -4)
or
Item # 2958 WOW Supreme 40 lb bag Buy 3 bags get one free $195.80

It doesn't compute... 3 bags at 48.95 is $146.85, not $195.80

Seems like false advertising to me, especially since they won't respond to my emails. Too bad since it is a great product!!


On Aug 3, 2010, Gardens Alive! responded with:

"On Aug 10, 2010 9:55 AM, Gardens Alive! responded with:

Thank you for your feedback. We had an error on our site and we have corrected the pricing. The item 2958 is now $146.80. We appreciate you bringing this to our attention."


Neutral dandelionhugger
(1 review)
On May 24, 2010, dandelionhugger Denver, CO wrote:

I was happy with the customer service but the product (Iron X) didn't work.

I ordered two bottles of Iron X from Gardens Alive based on the misprinted catalog directions cited a few posts back. I called and found that each bottle treated 600 sf, not 2500 sf. I have a 5000 sf yard so I never would have ordered knowing the correct application rate. Domestic customer service offered me a couple more bottles for free because of the mistake. I was pleased with this as it gave me enough to cover the weedier areas.

Unfortunately the product did not work as advertised. I mixed it at 5oz/gal as directed and spot sprayed the dandelions 24 hours ago. There was no rain and I sprayed them thoroughly. Some look slightly shriveled but all still have green leaves. I saw no effect on any other weeds. I will try for a refund but I would have far preferred an effective product.


On May 24, 2010, Gardens Alive! responded with:

"On May 24, 2010 11:43 AM, Gardens Alive! responded with:

Thank you for taking the time to post. A customer service representative will be contacting you for your account information."


Negative gardenergirls
(1 review)
On May 17, 2010, gardenergirls Hudson, NH wrote:

I ordered my usual items, as well as several additional items that would be covered by the $25 coupon in their brochure. The items I wanted are apparently no longer available, so they just sent and billed me for the remaining items, which I only ordered because they were 'free' by using the coupon. They didn't even have a record of my complete order, only an altered order, listing only the items they had. They shipped them with no explanation or notation that the other items were no longer available. After several emails, letters and calls, this problem still has not been resolved. I have sent subsequent emails, but they no longer respond. I strongly recommend to SHOP ELSEWHERE. I know I will.


On May 17, 2010, Gardens Alive! responded with:

"On May 18, 2010 10:35 AM, Gardens Alive! responded with:

Thank you for taking the time to post. We apologize for the confusion. A customer service representative will be contacting you for your account information."


Negative GinnyMom
(1 review)
On May 8, 2010, GinnyMom Newport, VA wrote:

Several times I have asked that the hardiness zone be corrected on my mailing label for this and the sister companies. I am clearly in zone 6 - quite close to 6A. These catalogs have me in 7B. I have to remember each time I order to change the shipping dates. The order takers seem to get quite frustrated with me and are often rude about this issue. One order taker said that the USDA sets these zones - and I agree with this. He should have looked to see that all of the state of VA is not in zone 7. From sister companies, I have lost sweet potato and other plants because they were shipped when I still had snow on the ground. Beneficials from Gardens Alive did no good since it was too cold to release them before I learned they had me pegged for shipping in a much warmer zone. Each time I have ordered on line or on the phone, I have requested that they correct this issue. They never do - and so I simply refuse to order from any GARDENING company who cannot read the USDA hardiness maps. Any serious gardener knows his/her hardiness zone. These GARDENING catalog people don't seem to care that they are wrong.


On May 8, 2010, Gardens Alive! responded with:

"On May 11, 2010 11:12 AM, Gardens Alive! responded with:

Thank you for taking the time to post. We base your grow zone on the USDA Hardiness Zone Map. We understand there are micro zones which causes the temperature to be slightly different within the same grow zone. Unfortunately, we are unable to determine these zones based on zip codes, which are used by the USDA. A customer service representative will be contacting you for your account information. We apologize for the inconvenience."


Negative laskie
(1 review)
On May 7, 2010, laskie Omaha, NE wrote:

I'm definitely an unhappy customer! I ordered a bottle of IRON X! last week. The catalog stated that a bottle of concentrate makes 3.125 gallons and should be applied at a rate of 1 gallon per 2,500 square feet, meaning a bottle of concentrate would treat 7,812 square feet of lawn. (This makes it reasonably economical product!)

When I received the product the instructions on the bottle state that the bottle of concentrate makes 3.125 gallons and should be applied at a rate of 5-10 gallons per 1000 square feet. That translates to a bottle of concentrate treating only 300-600 square feet. That is a HUGE DIFFERENCE from what is stated in the catalog.

At that rate it would take about 17 bottles of concentrate to treat 7,800 square feet of lawn! That would come to $510.00 instead of $35.00.

Below, I have copied, exactly, the ad from the catalog followed by the instructions from the bottle.

***************************************************************

Copied from the March Catalog I received in the mail.

IRON X! Selective Weed Killer for Lawns sup-
presses weeds quickly and effectively without
killing your lawn. Dying weeds will turn
black or brown within hours of application.
People and pets can enter the treated area as
soon as the spray dries. It even works in cold
weather and is safe to use on new lawns, one
week after grass emerges. Lawn areas may be
re-sown within one day of treatment.
Mix 5 ounces of concentrate with 1 gallon of
water. Apply the mixed solution with a hose-
end sprayer at a rate of 1 gallon per 2,500
square feet of lawn or spot treat with a hand
sprayer. 16-ounce concentrate makes 3.125
gallons. There is no unpleasant odor and the
solution is rainfast in 3 hours. Repeat treat-
ment in 3 to 4 weeks for best results..
#3721 16 oz $34.95, 2-4 @ $32.95 each,
5+ @ $29.95 each
**********************************************

Copied from the instructions on the bottle.

Application Directions
Shake well before using. Mix one part
Iron X! Selective Weed Killer for Lawns
with 24 parts water (5 oz. in 1 gallon of
water). Apply the mixed solution at a rate of
5-10 gallons/1000 sq. ft. (5.75-11.5 fluid
oz./sq yd.) Any standard hand-held or
backpack sprayer can be used. Thoroughly
spray weeds. Use a coarse nozzle setting to
reduce drift. Uniform coverage is important
Repeat treatment in 3-4 weeks for best
results.
********************************************************
I have emailed Gardens Alive about this issue twice but have never received any reply.



On May 7, 2010, Gardens Alive! responded with:

"On May 11, 2010 2:39 PM, Gardens Alive! responded with:

Thank you for taking the time to post. We apologize for the mis-print in out catalog and this will corrected. A customer service representative will be contacting you for your account information."


Positive awatts
(2 reviews)
On Apr 27, 2010, awatts Berwick, ME wrote:

I received a Gardens Alive! catalog after requesting a Gurney's catalog (only way I can figure at least). It came with a free $25 in merchandise coupon, no strings attached, simply order and mail the coupon back. I ordered the veggie alive and tomato alive fertilizers. Including shipping it was less than $25, so I sent off the order form, coupon and waited for my order. I received it in less time than expected and can't wait to use it this season. Will definitely be keeping them in mind for other products I need. If they treat a customer getting free items this good I can imagine how they treat those who pay for everything.


On Apr 27, 2010, Gardens Alive! responded with:

"On May 4, 2010 1:26 PM, Gardens Alive! responded with:

Thank you for your feedback. We appreciate you taking the time to post. Happy Gardening!
"


Positive sandpoms
(12 reviews)
On Apr 11, 2010, sandpoms Holmen, WI wrote:

Ordered from their catalog using the online ordering. Used $25 off coupon with no problem. Got starter soil, veg seeds and potatos and oinions starters. My order was complete and shipped timely. My cilantro and broccoli seeds are already sprouting after being planted a few days.


On Apr 11, 2010, Gardens Alive! responded with:

"On Apr 13, 2010 12:19 PM, Gardens Alive! responded with:

Thank you for your feedback. We appreciate you taking the time to post. Happy Gardening!
"


Positive davidlx
(1 review)
On Apr 9, 2010, davidlx Sylva, NC (Zone 6b) wrote:

I have been doing business with Gardens Alive since I believe the early 1990s. I placed three orders with them last season and was preparing to place one now when I found these reviews. I was very surprised by the number of negative reviews. My experience with this company has always been good and I like their products. I plan to continue to do business with them.


On Apr 9, 2010, Gardens Alive! responded with:

"On Apr 13, 2010 10:37 AM, Gardens Alive! responded with:

We greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!"


Negative blakekentch
(1 review)
On Mar 28, 2010, blakekentch Kennewick, WA wrote:

It began in January when I ordered my seeds at a pretty good price. Turns out price is not so good when stuck on the phone with someone from India. Any how, I payed with my credit card and most of my seeds showed within 2 weeks the rest is Garlic which is shipped later. About a month later I had more money come out of my account through Gurneys with no explanation. I called India for an explanation & it turned out that they didnt charge me for the garlic at that time. Another thing that really ticks me off is that gurneys has me listed as zone 5. USDA, Burpees and everyone else has me listed as zone 7. All my other garlic is up except for what I ordered from gurneys because they refuse to ship before the date they have listed. I am canceling my garlic and re-ordering from burpee which I should have done in the first place. Absolutely will not order from Gurneys ever again. Because of this experience my friends will no longer order from them either. 2 have canceled orders and have been refunded. Sorry Gurney but I hope you lose alot more than just the six of us. Extremely poor customer service.


On Mar 28, 2010, Gardens Alive! responded with:

"On Mar 31, 2010 1:34 PM, Gardens Alive! responded with:

We appreciate you taking the time to post this. We are always here to assist in any way we can. A customer service representative will be contacting you. Our zones are set according to the USDA and we can always change the ship date on orders if a customer request it."


Positive bad9kitty
(1 review)
On Mar 17, 2010, bad9kitty Las Vegas, NV wrote:

all I have to say is I was an impatient gardner....but for the price and the fact that everything is life time gauranteed i cant beat it. If something is wrong its fixed no questions asked no hassels. In gardening I have learned patients and all its rewards!!! Thanks Michigan Bulb. My yard gets more beautiful by the year!


On Mar 17, 2010, Gardens Alive! responded with:

"On Mar 18, 2010 10:41 AM, Gardens Alive! responded with:

Thank you for providing testimony on our plants. And, we do pride our selves on our lifetime guarantee "If you are not happy with any item you order from us, or any item does not grow and flourish to your complete satisfaction notify us anytime for a reship, replacement certificate or refund, whichever you prefer. Feel free to send pictures of your garden - we would love to see!
"


Negative kcroswhite
(1 review)
On Mar 12, 2010, kcroswhite Kenmore, WA wrote:

I have done business with this company for years - no problems - love their products. Last week, I placed a large order (14 items) with them, including a membership fee to receive a 10% discount on all future orders - clearly intending to continue purchasing from them. Several days later, I had not recieved a confirmation, so I emailed to inquire and included a screenshot that I had saved of my order with the order number on it. Yep, you guessed it. They had lost my order, and wanted me to call or mail them a copy of my order! I sent a second email asking that they initiate the order from the screenshot and just got a canned response telling me to call or mail my order. Unbelievable - any company that wants to keep their customers would have been all over getting my order in their system. I'm taking my business elsewhere. Now, how much you want to bet they reply to this with another canned response about "striving to provide 100% customer service"?


On Mar 12, 2010, Gardens Alive! responded with:

"On Mar 15, 2010 11:41 AM, Gardens Alive! responded with:

We appreciate you taking the time to post this. We are always here to assist in any way we can. A customer service representative will be contacting you to help locate your order and have it shipped to you right away."


Negative ellejacob76
(2 reviews)
On Mar 11, 2010, ellejacob76 Phoenixville, PA wrote:

I have attempted to order twice from this company's website. The first time was using the account number from the catalog sent to my PO Box. I wanted the shipment to come to the house, so I changed the address to my home. After not receiving any confirmation email, I was told that it was my fault because I changed the address and now the order couldn't 'find' my name (? um, ok). And then I was told to call back in a few days, which I did, and after speaking to the nice lady in India, I was told to put another order in. OK, so I did, and I started without a catalog number, used my home address, and again, I have not received a confirmation email, I can't get anyone to answer my emails, and no one can tell me where these orders are going to. And they aren't small orders.

I ordered from here because of Mike McGrath and NPR - what a disappointment.


On Mar 11, 2010, Gardens Alive! responded with:

"On Mar 12, 2010 8:25 AM, Gardens Alive! responded with:

We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative will be contacting you to help with your order."


Negative southAL
(1 review)
On Feb 17, 2010, southAL Bay Minette, AL wrote:

After receiving a $25 coupon in the mail, I placed an order with Gardens Alive! over the phone since the web site did not respond to the coupon sucessfully. I reached a pleasant customer service agent that had a strong, clipped accent. When I asked where he was located, he responded, "in India." I told him I thought so (from his accent). I went ahead with my order, hating to waste a $25 coupon, and only had to pay for shipping. The order arrived quickly and was well-packaged. Since I have not yet tried the products, I can't elaborate on their performance. However, I am posting this to let everyone know that Gardens Alive! has outsourced customer service to India, and because of that, I will NEVER purchase from this company again. The outsourcing of American jobs is a huge problem in this country; we have many Americans here that need the work. Buyers, support American companies that keep the jobs here!!! Also, a note to Gardens Alive!: at the end of my order, your customer service rep was giving me the spiel to try and sell me something else before closing the order. Due to his heavy, clipped accent, I could not even understand what he was trying to sell me. I later finally figured out that he was trying to say vegetable, but pronouncing it in a very hurried, strongly clipped way as "ve-ge-TAY-bul." Hard to sell someone something when they don't understand your sellsperson. Sometimes it really pays in the long run to keeps the jobs at home.


On Feb 17, 2010, Gardens Alive! responded with:

"On Feb 26, 2010 10:52 AM, Gardens Alive! responded with:

Gardens Alives strives to provide 100% customer service. We want to be available 24 hours a day for our customers therefore we do have call centers outside of the US."


Positive mickeyj1
(2 reviews)
On Jan 23, 2010, mickeyj1 Ringtown, PA wrote:

i decided to try gardens alive in spite of negative reviews. my order was placed online jan.15'th and was received within a week, packaged very well and received in excellent shape. the $25.00 coupon was easily honored and made for a nicer, cheaper shopping experience. as i ordered seed starting kits, i will update my post as to how well they function. was very pleasantly surprised with the service received.


On Jan 23, 2010, Gardens Alive! responded with:

"On Feb 26, 2010 10:41 AM, Gardens Alive! responded with:

We greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!"


Positive dlcassity
(1 review)
On Oct 8, 2009, dlcassity Ashland, KY wrote:

I purchased a 40lb bag of WOW for our lawn from Gardens Alive. I ordered the product at 11:30 a.m. on Wed. and it arrived the next afternoon! They gave me a $25.00 coupon, also. I work in retail, and couldn't have asked for better service. The Cust. Serv. rep was very helpful and polite. I rate Gardens Alive an A1 company, and will shop with them again.

Negative xdeal
(1 review)
On Sep 17, 2009, xdeal Mont Vernon, NH wrote:

Buying from this company was one of the worst on-line purchasing experiences I've had, not just once but twice. Their Web site has technical problems, which can be frustrating. Their order system "looses" order information. Telephone support was inconsistent, some were rude others polite. I received no email replies, despite their claim "we'll respond in 24 hours". On both occasion, the products ordered did not ship "the next day", contrary to their published statement. I had to contact them about problems they caused. Their products may be good, but their sales and service are poor.


On Sep 17, 2009, Gardens Alive! responded with:

"On Sep 17, 2009 8:03 AM, Gardens Alive! responded with:

I apologize for the inconvenience. One of our Customer Service Representatives will be contacting you to rectify the problem with your order."


Negative leibe42
(3 reviews)
On Sep 13, 2009, leibe42 Kennett, MO wrote:

Early in July I ordered a couple of items from GA. One was sent promptly and they said the other would be sent when it was time to plant. Well, it is time to plant but no shrubs!!! I e-mailed them and was told they didn't have anymore. The e-mail was rather "flip", sort of tough luck, teehee attitude. I am unable to find this same item now from any of the RELIABLE companies so will have to do with out until next year.
Lousy customer service from a company that was once very good. Too bad.


On Sep 13, 2009, Gardens Alive! responded with:

"On Sep 17, 2009 8:01 AM, Gardens Alive! responded with:

Thank you for your inquiry. I apologize for all the trouble. We will be contacting you directly with a resolution. "


Positive bolino
(2 reviews)
On Aug 21, 2009, bolino Swanton, OH (Zone 5b) wrote:

I ordered several different things from them, and they were shipped in 3 different shipments. They kept me notified of all shipments, which arrived here in 2 business days from notification, and all were as described. The prices were not high and neither was shipping amount considering the number of shipments. I would recommend!


On Aug 21, 2009, Gardens Alive! responded with:

"On Aug 24, 2009 2:12 PM, Gardens Alive! responded with:

Thank you for your kind words; we greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!"


Positive clpgirl
(45 reviews)
On Jul 28, 2009, clpgirl Chippewa Lake, OH (Zone 5b) wrote:

It was with great trepidation that I placed an order with Gardens Alive. I had used their product for years when they first started, but it's been at least 7years since I ordered anything. (NOT becaue of product but changes in my life.)

I have to say I'm quite content. I ordered Japanese Beetle Traps, Roses Alive #3, and Liquid Rotenone/Pyrethrin on July 25. The box arrive today, July 28, standart shipping, plus I got to use a $25 off coupon. I was just getting ready to go to the local nursery to buy traps, as I thought it would be next week before delivery!
Perhaps they are tuning in to DG? Regardless, I am both relieved and pleased. Hopefully I can again rely on them for their excellant product line as I have in the past.


On August 20th, 2009, clpgirl added the following:

Found spider mites in my newly planted perennial beds, and went to local nurseries, lots of driving-I'm in a very rural area,and found them sold out of organic solutions for this problem-an also out of JBeetle replacement bags-only had the full kits ($$)

Placed my order on-line Tuesday afternoon w/GA for beetle bags , Oil-Away Supremee, and Pest Away Traps, regular shipping. Imagine my delight when the box arrived today, Thursday, less than 48 hours after ordering! This transaction was easier than driving into town-with organic products as a bonus.
Five stars from me. I hope my last two transactions indicate a return to their past conscietious customer service.
On Jul 28, 2009, Gardens Alive! responded with:

"On Aug 6, 2009 1:56 PM, Gardens Alive! responded with:

Valued Customer:

Thank you for your kind words; it is greatly appreciated. Our company is based on 100% Customer Service; if you are not satisfied, then we have not done our job. Please let us know if we can be of further assistance. We look forward to serving you in the future."


Negative RoboGoat
(2 reviews)
On Jul 7, 2009, RoboGoat Mannford, OK wrote:

1.) I placed an order for 3 species of beneficial insects from GardensAlive.com on 6/17/2009.

2.) I paid an additional fee for expedited shipping, so as to stem the tide of insects that were destroying my south plot.

3.) After watching the order status intently for several days, I noticed the date to ship kept moving out again and again.

4.) The estimated delivery date moved out a total of approximately 5 times.

5.) The delivery date will now be just shy of 1 month after I placed the order, DESPITE the fact that I paid an expedited shipping fee.

6.) There was NO information on the website about insects being backordered.

7.) After discovering that it was going to take A MONTH to receive the insects I ordered, I tried to cancel my order. I was told that it would be impossible, as the order had already shipped and my credit card had already been charged. This is suspicious, because my bank’s website posts pending debits against my account as soon as they are received, as far as I have ever seen in the past.

8.) It was another week before the shipment finally arrived.

9.) I again attempted to cancel the remainder of my order and was once again told it would be impossible, that the order had been shipped, and the subsequent emails I sent on the same subject were ignored.

10.) The reason I ordered these insects was to fight the harmful insects that were destroying my crops. This late after ordering them, my crops are all but destroyed.

11.) Despite the expedited shipping charge, I have not received but 1/3 of the insects I ordered. Nothing told me that these insects were on backorder, or I wouldn’t have ordered them.

12.) I have ordered from PlanetNatural.com in the past, and the shipping was quick and responsive. In addition, when they were sold out of lady bug beetles, they prominently displayed that they were and wouldn’t have any more until mid June.

13.) The company finally offered to cancel my order after I had to get EXTREMELY rude with the customer service representative over the telephone. I will say, however, that the customer representative I spoke to was polite and helpful once he understood how upset I was with the service I had received theretofore.

14.) Mike McGrath and GardensAlive.com are running a shoddy operation in my opinion, and I would highly suggest ANYONE looking for the type of products they sell look to other sources before ordering anything from them.


On Jul 7, 2009, Gardens Alive! responded with:

"On Jul 8, 2009 8:52 AM, Gardens Alive! responded with:

Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. "


Negative mrhoppy
(1 review)
On Jul 6, 2009, mrhoppy Manasquan, NJ wrote:

This company buys email spam lists, sends unsolicited email spam, and tries to scam customers with fake "your order is being processed" emails when nothing has been ordered.

Avoid them at all costs.


On Jul 6, 2009, Gardens Alive! responded with:

"On Jul 8, 2009 8:13 AM, Gardens Alive! responded with:

Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. "


Negative DoubleBubba
(1 review)
On Jul 3, 2009, DoubleBubba Schenectady, NY wrote:

I have bought many things from Gardens Alive and love their products. But their customer (no) service is so horrible I don't know what to do.

Their customer (no) service is in India, you can't talk to real people that know what is going on, and you can't ever resolve anything. There is a problem - they don't tell you. You have to wait and wonder - why did that order never show up - trace the order back to find out that there is a problem and then you are stuck in customer (no) service hell - and can't ever resolve the problem!

The bottom line is - I want to find other retailers to buy the same stuff from because Gardens Alive customer (no) service is so bad.

Can anyone suggest other online retailers that sell the same things?

Thanks!


On Jul 3, 2009, Gardens Alive! responded with:

"On Jul 8, 2009 8:11 AM, Gardens Alive! responded with:

Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. "


Positive m2jhub
(1 review)
On Jun 8, 2009, m2jhub Martinsville, IN wrote:

I have ordered from this company several times over the years, most recently last month, and have never had any trouble. They've honored the $25 off coupons, and my order has come within a week. With the coupon, the WOW (corn gluten) is cheaper than any other place I've found (factoring in shipping). Without the coupon, it is comparable. I have never ordered plants or live products from them, only gardening supplies, and have been very happy with the products, and the results.


On June 22nd, 2009, m2jhub added the following:

6/22/09 I emailed Gardens Alive because I needed the usage instructions that I had lost for one of their products. They emailed the information to me within a few hours. I couldn't ask for better service!
Positive lilygrandma
(15 reviews)
On May 16, 2009, lilygrandma Ellijay, GA wrote:

I had a bad experience with the company two years ago regarding the free $25 coupon. They tried to bill me for products they refused to send, but we finally got it fixed.

I am trying them again today and we will see if they get this order correct and in a timely way. I am not using a coupon, by the way. I think there is a reason there is so much hassle using them.

I will post back my experience with this order. If there is any problem, they have lost me for good, and I will be sure to let DG know.


On May 20th, 2009, lilygrandma changed the rating from neutral to positive and added the following:

I am pleased to report a very quick filling of my order. I received it in 4 days, including Sunday.
On June 9th, 2009, lilygrandma changed the rating from positive to neutral and added the following:

I just ordered some more items from GA and had an interesting experience. I had received an on-line offer for 25$ off a 50$ order, etc. I filled out the on line order then decided to call it in. When I placed the order, it was twice what the on-line amount added to! First, the on-line automatically gave the 25$ credit. (The person on the phone said I had to have an offer number, which is NOT on the on line offer!) She agreed to give the discount. But the order was still off by $10. The price she had quoted for one item was $10 more than it lists on line. I pointed it out, and she went back and "found" the price I was quoted. Whole thing took over 5 minutes because she then keyed in the wrong correct priceTWICE.

Be sure you double check with on-line and catalogue to see that you are getting the best price!

I am hopeful this order will come as quickly as the last one.
On June 12th, 2009, lilygrandma changed the rating from neutral to positive and added the following:

Items arrived in 2 days! It seems like GA has really put more emphasis on customer service. Kudos to them!
Positive jnaakins
(6 reviews)
On Apr 15, 2009, jnaakins Othello, WA wrote:

I've ordered from GA several times, and so far so good. Shipping was promt. Items arrived in good shape, and I like that they use compostable packing peanuts.

Negative plantaholic2
(15 reviews)
On Apr 11, 2009, plantaholic2 N Middlesex County, MA (Zone 5a) wrote:

They would not honor my coupon for $25 free with no minimum order. Earlier I cut out the coupon and threw the book away. Can you say TOO-MANY-CATALOGS coming to your house???

Most coupons have all the information one needs on the coupon. Theirs does not and not even a warning on it to refer back to keycode. Even with my account number (from an old catalog), they would not provide me my keycode.

The are happy to offer me a different (less valuable) coupon but not the coupon that is sitting in front of me on my desk. Do they think I am making it up???

Not suprised to come here and see so many negative ratings!!!

You get what you pay for!!


On Apr 11, 2009, Gardens Alive! responded with:

"On Apr 28, 2009 4:13 PM, Gardens Alive! responded with:

I offered the customer the $25.00 coupon on 4/14 and also explained how to use it on our site. No reply."


Positive gardener909090
(3 reviews)
On Apr 8, 2009, gardener909090 Tulsa, OK wrote:

First time customer this year, ordered 4 bags of Wow pre-emergent. Order came quickly and was well packaged. Still too early to tell how the product is working.

Negative dheck1961
(2 reviews)
On Apr 8, 2009, dheck1961 Stafford Springs, CT wrote:

This was our second (and last) year ordering from Garden's Alive. I was very specific regarding the order of 3 "sets" of lady beetles when I called them, then placed the order on-line. We needed them inside our greenhouse to help control a small aphid outbreak. I was assured that if I put in the comments the request for an earlier ship date than is usual for our zone they would ship out.

After they didn't ship as requested I e-mailed them. A week later I received a response that they were shipping, however the order showed another week before they shipped. I called and was told that the date on the order status was when they "processed" the order (which to me was two weeks before) and they would ship in another week.

When they didn't ship I called, then e-mailed a couple days later specifically asking if the lady bugs were back-ordered and was finally told that they were. When I called to cancel them (my other item arrived fine) the rep on the phone just about argued with me that they couldn't ship because of our zone, then finally admitted they were back-ordered anyways and refunded my money.

While I got my money back I think it's pretty poor service not to tell the customer up front when an item is back ordered. I had to ordered my lady bugs from another vender (Hirt's) yesterday with 2 day shipping to get them here. Their website shows you right away if something is in stock or not and they have already processed and shipped the order.

Positive Horseshoe
(21 reviews)
On Mar 26, 2009, Horseshoe Efland, NC (Zone 7a) wrote:

Sorry to read of some of the negative posts regarding Gardens Alive. Maybe I've been one of the lucky ones; am elated that I've been "lucky" for over 15 years of doing business with them!

Once again I've ordered from them this year, and will place a second order in a few weeks. Products rec'd always arrive in good condition with very fast shipping. (I tend to lean towards buying some of their pest products as well as TomtoesAlive.)

Positive jlp222
(4 reviews)
On Mar 26, 2009, jlp222 Hammond, LA (Zone 8b) wrote:

I received, via e-mail, a coupon for $25.00 off an order of any price. I ordered about $20.00 worth of product, and they used the remaining $5.00 toward shipping. I paid only 2.13 for the whole order. Both were soil amenders which I am very big into, and could no tbe happier! If this offer ever happenes again, I will definitely be taking part.

The items I ordered seem to be having a positive effect. I have 2 pots of the same plants, and the one that I used the products in are greener and bushier.

Jennifer

Negative rjmutari
(1 review)
On Mar 20, 2009, rjmutari Bloomington, IL wrote:

I phone ordered 3 of the topsy turvy tomatoe planters on a friday night (3/13/09). Minutes later they were advertised on TV 2 for the same price. The catalog said any orders taken after 5pm on friday would be shipped the next working day. I called Customer service on Saturday morning only to be told that my order had already shipped. When I received my order I followed up on the UPS tracking number and found that it didn't get picked up By UPS until Monday afternoon.
Customer service told me after complaining again that once my order is taken, it can't be stopped. I think they just make up an excuse and try to push the order or are too lazy to make an effort and change it. With computers today, a few short key strokes should take care of it.

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