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|On Jun 25, 2014, Regality Concord, CA (Zone 9b) wrote:
This is just an interesting FYI: I recently received a notice from UPS that a package was being sent to me from Gardens Alive! Since I had not ordered anything from the company in quite a while, I was confused. After a little research, I discovered that the package was from Bits and Pieces, a jigsaw puzzle company, which is also owned by GA.
|On Apr 10, 2013, danmc91 Woodstock, GA wrote:
Posted on April 2, 2013, updated April 10, 2013
On April 10th, 2013, danmc91 changed the rating from negative to neutral and added the following:
I contacted customer service via email and relayed my phone experience. They sent a replacement order (without charging shipping) and the item arrive undamaged this time. Changed rating from negative to neutral. They made it right in the end but not without getting the runaround on the phone first.
On Apr 10, 2013, Gardens Alive! responded with:
"On Apr 5, 2013 12:04 PM, Gardens Alive! responded with:
Thank you for your feedback. I truly apologize for the way this was handled. I would be happy to reship the tool or refund you for the product including shipping. One of our customer service representatives will contact you for your account information."
|On Oct 21, 2012, mcclainhosman Bowie, MD wrote:
We have spent a lot of money at Garden's Alive while starting our kitchen garden over the past couple years. Most of the things we have from this company are good to great. Unfortunately, we got 6 Blueberry and 2 Huckleberry plants in the spring that quickly deteriorated and then died. We got blueberries from other companies that have thrived, and our soil tests perfect for blueberries, so that is not a problem. We contacted the company about their satisfaction guarantee but have yet to hear anything.
On Oct 21, 2012, Gardens Alive! responded with:
"On Oct 31, 2012 9:08 AM, Gardens Alive! responded with:
Thank you for your posting. We apologize for the problems with your plants and we would be happy to take care of this for you. One of our customer service representatives will contact you for your account information."
|On Jan 3, 2012, nancysewswith Batesville, IN wrote:
I'm so happy to have found Dave's Garden again! I couldn't remember for years and years what this site was called.
On Jan 3, 2012, Gardens Alive! responded with:
"On Jan 25, 2012 11:21 AM, Gardens Alive! responded with:
Gardens Alive is always working to improve our customer experience which includes product training and information provided to our employees. We are also dedicated to maintaining a positive working environment for our employees. We would like to take this opportunity to wish you well in your future endeavors.
|On Jul 11, 2011, tomtkitty Memphis, TN wrote:
If Gardens Alive! Customer Service spent as much time on getting the initial orders correct as they do on apologizing for the errors, they would have higher ratings, as I've found their products to be high quality. However, since they changed hands, I've not ordered from them in several years.
On Jul 11, 2011, Gardens Alive! responded with:
"On Jul 12, 2011 4:27 PM, Gardens Alive! responded with:
Thank you for your feedback. We do our best to ship our products correctly and in a timely fashion. Gardens Alive has not changed hands, it is the same founder/owner from the beginning."
|On May 23, 2011, happydadto5 Burke, VA wrote:
Posted on May 23, 2011, updated May 23, 2011
On May 23rd, 2011, happydadto5 changed the rating from negative to neutral and added the following:
Update - I was contacted by Customer service who finally fixed the problem and offered a nice apology. While it took some time, they did come around.
On May 23rd, 2011, happydadto5 added the following:
Update - I was contacted by Customer service who finally fixed the problem and offered a nice apology. While it took some time, they did come around.
On May 23, 2011, Gardens Alive! responded with:
"On May 16, 2011 10:13 AM, Gardens Alive! responded with:
Thank you for letting us know about the problems you are having with your account. A customer service representative will be contacting you for your account information and take care of this for you."
|On May 2, 2011, nancybz Appleton, WI wrote:
Did a search for the Iron X Selective Weed Killer ingredients pdf on Yippy.com . Found the following at Pesticide Database Org: PAN Product Info for Neu1173h concentratecurrent windowpreviewpreviewshow in clouds. Bayer advanced natria lawn weed control concentrate. W. neudorff gmbh ... Iron x selective weed killer for lawns. W. neudorff gmbh kg. Distributor Product. Dec 30, 2009. Active. Iron x ! ...
On May 2, 2011, Gardens Alive! responded with:
"On May 11, 2011 9:03 AM, Gardens Alive! responded with:
Thank you for your feedback about our product Iron X. I checked with our product specialist concerning the toxicity and find we donít claim that our products have no toxicity, just that they have low toxicity, which is the case with Iron X. "
|On May 24, 2010, dandelionhugger Denver, CO wrote:
I was happy with the customer service but the product (Iron X) didn't work.
On May 24, 2010, Gardens Alive! responded with:
"On May 24, 2010 11:43 AM, Gardens Alive! responded with:
Thank you for taking the time to post. A customer service representative will be contacting you for your account information."
|On Feb 25, 2009, countrykatgirly Indianapolis, IN wrote:
I've ordered from them several times in the past with no issues. Just love WOW! for controlling the crabgrass, etc. I bet I got rid of 80% of the weeds in the last double I lived in .
|On Feb 12, 2009, Tabacum Mantua, OH (Zone 5a) wrote:
2/11/09.....Received their catalog in January....Sent an order in mid January that had a $25.00 off cost of products
|On Aug 27, 2008, roflcopters Bloomington, IN wrote:
Alright, enough already.
|On Dec 5, 2007, yardener Greenfield, OH (Zone 6a) wrote:
So-so on their products. The price makes them worth trying but I find cheap homemade solutions work just as well.
|On Oct 15, 2007, CedarBerry Oakland, OR wrote:
I decided to take Gardens Alive! up on its "free $25 worth of products" coupon I received. I spent quite a bit of time looking over everything they offered, finally choosing some liquid kelp spray and another item.
|On Jul 3, 2007, dkm65 Cedar Falls, IA (Zone 4b) wrote:
I have mixed feelings about GardensAlive! They have some high quality products, albeit often over priced if you don't get one of their occasional special offers. On the other hand, their product info is often incomplete and their marketing is often either questionable or very ecologically irresponsible.
|On Jun 21, 2007, seagardener Southport, ME wrote:
|On Apr 29, 2007, Jednorozec Binghamton, NY (Zone 5b) wrote:
I have rather mixed feelings about this company. They do have some very nice products but a lot of them seem to be very much overpriced. A few years ago I purchased a windowsill greenhouse. For the price that they were charging I expected something that would be quite sturdy and reusable for many years. What I got was the thin cheap plastic that's meant to be used once and thrown away. I saw the identical thing in a hardware store at about one quarter the price. When I called to complain they gave me a refund and didn't ask that I send the item back. So I came out ahead but would rather have had a decent greenhouse.
|On Mar 20, 2007, mickeyj Staten Island, NY wrote:
Neutral due to customer service experience, otherwise good products. Ordered 3 bags of gardener's gold compost by mail. One bag arrived 3/15. Called c/s and was told the order was at a postal facility not far from me. 8 days later and the other two bags have not arrived. I e-mailed c/s this time and was told to wait 7-10 days after shipping to notify them. I e'd back and advised them it was already over 10 days. They are resending the "lost" items.
|On Jan 8, 2007, stephaniadawn Agra, OK wrote:
if i would of written this last year it would of been positive as that have always had a great experiance with them. once my order was lost, a few years ago, and they replaced it asap. was wonderful. have used and loved there products.
|On Sep 27, 2006, borged Thomasville, GA (Zone 8b) wrote:
First off the compost aerator I ordered was of good quality and does a great job just as advertised. However, it took 7 days longer than promised to arrive and when I called to check on it's status I was told to "call my local post office". It did finally arrive but a week after the promised date. I chose neutral because I may order from them again to give them a chance to redeem themselves.
|On Sep 18, 2006, barngarden Versailles, KY wrote:
I have never ordered from this company, and never will based on recent ratings. I would suggest the best way to possibly make a change is to find someplace else to buy the same or similar products where customer service is more important than the bottom line. "Demanding" that the co "hire Americans" is not our place; we do our demanding by shunning companies that do not live up to our standards. There are many out there that do a great job; support these companies and hope that companies like Gardens Alive! get the picture. If not, they will feel the impact of our "demands" in their bank account.
|On Jun 22, 2006, 21723 Cincinnati, OH wrote:
Picked neutral as though I love the products and find them helpful, I am worried that my future experiences may not be so good. Heard they are moving Customer Services offshore.
|On Jun 2, 2006, Mudluppy Chapel Hill, NC wrote:
I have ordered from Gardens Alive! several times now, and can say I have on the whole been pleased with their products. If only their shipping dept. were of the same quality! My most recent order was for Escar-Go, which I find effective against snails and slugs without risk of poisoning my dogs and the local wildlife. The order was placed on May 5 and still had not arrived on June 1. When I notified them, I was told that my order was "lost in transit" and that they would reship--no mention of just when this would happen. They were "sorry." In the meantime, the weather has turned hot and the snails and slugs are feasting like there's no tomorrow. "Sorry" has little meaning to leafless Hostas, folks! IF I order from them again, I will try to give them at least a two-month leeway. Given their steep shipping charges, I would think they could send things by supersonic personal courrier!
|On Mar 31, 2006, FlipTX Pasadena, TX wrote:
I placed an order nineteen days ago, and received shipping notification seventeen days ago. My order has still not arrived. Moreover, the tracking site says only that it has received notification from Gardensalive, not that the package has been sent. Considering how much I paid for shipping ($10) they could have sent it by UPS ground service and it would be here by now. I've tried contacting customer service but get no reply. I will NOT be shopping here again.
On April 16th, 2006, FlipTX changed the rating from negative to neutral and added the following:
Donna from Gardens Alive responded to my Watchdog post and let me know they were having major trouble with their shipper. I did eventually receive my order just shy of a month after placing it. If the company changes shipping methods, I will consider shopping there again.
|On Mar 28, 2006, slughater San Marcos, CA wrote:
I have used prducts from Garden Alive before, and was pleased, but I feel they charge way too much for something that could have been shipped for $2.00 or less instead of charging $6.00 plus.
|On Jan 18, 2006, Purlefirefly Cherryville, NC wrote:
WARNING: coupon amounts can be changed, and you will not be notified!!
On January 22nd, 2006, Purlefirefly changed the rating from negative to neutral and added the following:
After emailing the company and asking to be removed from their mailing list I finally got someone to refund my money for the difference in prices. I am changing my rating to neutral since it was corrected, but the practice of luring customers with coupons, taking their credit card number with the agreement on one price, then taking out more money without permission, has ruined my trust in this company. I like to know that the amount I agree to is the actual amount they will take from my account.
|On Aug 10, 2005, fluffysoftkitty Kansas City, MO wrote:
I placed an order very early in the year using the coupon for $25 in free product. I was wary at first, because it sounded too good to be true. Received my products promptly though, the 'Natural Beginnings Seed Starting Mix' and the 'organic yellow crookneck squash' seeds. Used both in the spring of 05 to start mutliple trays of seedlings. The yellow squash seeds performed beautifully, every one I planted sprouted and I have healthy plants that are bearing well. The seed starter mix was a disappointment though. It dries out very quickly, does not retain moisture well, and I had very poor seedling growth compared to other brands of starter mix I have used before. I would order the seeds again, but the remaining mix will just get tilled in to the garden as filler next spring.
|On Mar 2, 2005, Magala Seattle, WA wrote:
I've ordered from Gardens Alive several times over the past year and have been very happy with their customer service and their products. Their natural fertilizers and insect control potions do what they say they're going to do, and they do it well. To get the best prices, call them and ask if they have any coupons in effect when you want to order. The coupons often come attached to their catalogs, but if you can't find one, call and ask. They almost always have some variation of a "$25 off $50" kind of coupon in force, even for existing customers.
On May 21st, 2009, Magala changed the rating from positive to neutral and added the following:
I've ordered from then several more times since my original review. I still find their products and customer service to be very good, but I honestly don't see very good results from the products.
They say their products are all-natural, but they don't disclose the ingredients or how they work, which makes it difficult to compare their products against other "natural" options. I'm starting to dislike the "It's magic!" tone of their product descriptions. I'm not seeing any miracles.
|On Feb 5, 2005, CountryDaddy Wilmington, IL wrote:
I have never actually dealt with Gardens Alive, but I have with both Gurney's and Henry Field's and I have no complaints with either company as far as service or quality. However, I have discovered something mildly disturbing and I am posting my comments here because they pertain to both of the latter and since they are both affiliated with Gardens Alive.
|On Apr 29, 2004, AS (Zone 7a) wrote:
I've used them for years for organic pest controls, with a lot of success. They're expensive and their shipping costs sometimes make me gulp, but their products have worked - especially the Escar-Go, the corn gluten products, and some of their insect controls. I was very impressed, too, this spring - the day I received my order, I also received a small refund check - they were apparently running a sale I didn't know about and gave me the sale price.
On June 11th, 2007, AS changed the rating from positive to neutral and added the following:
They're not the company they used to be, and I'm not sure I can recommend them any more. More than a month ago, I placed an order that included nematodes. They marked them "separate ship" on the order instead of backordered, can't give me any estimate on when they'll be available - and, on top if it, they expect me to "check back" periodically and they'll be happy to update me on the status of the item! (Um, and how long am I expected to do this?) It was a canned reply that basically said to me "we can't be bothered to provide individual customer service any more." Plus I'm getting tons of junk mail and "special offers" from them by mail, some of which make me almost uneasy. No longer do they have a straightforward offer to pay a fee and get a discount on their products; now, it's disguised as an offer to join a garden club and get this nifty discount as an extra perk. (Not to mention their new affiliation with Michigan Bulb seems an poor sign.)
On June 15th, 2007, AS added the following:
I expressed my dissatisfaction to them about the vague "canned replies" that never addressed my specific question when NEMATODES could be expected to be in. (They kept babbling on about plants, and that orders that couldn't be shipped by a certain date in the spring would be sent in the fall. Can't see what good nematodes would do my squash vines in the fall.) They didn't care that a customer who had ordered from them for many years was unhappy, and made little/ no effort to address my specific question.
I'm done with Gardens Alive, and am going with other organic product suppliers from now on. I'm leaving my rating as neutral only because their products do work. But I can't recommend buying from them now that they've become a big conglomerate and their customer service has been farmed out to India.
|On Mar 26, 2004, Frostette Wichita, KS wrote:
I was delighted with the $20 coupon because my order was FREE. I ordered the 72 unit seed starter tray and it is a great little item. It arrived in just a few days from FAXing my order, even though the site said it could be 10-15 days. However, the thin plastic unit probably won't last thru too many uses and I don't feel it would've been worth the $13 + S&H if I had to pay for it. Overall, all their products seem very pricey.
|On Jan 29, 2004, corrales Arvada, CO wrote:
GARDENS' ALIVE WEBSITE IS STILL NON-FUNCTIONAL. I have purchased from this company in the past and have been TRYING to purchase from them through January, using a catalog arriving immediately after Jan.1. Their website has been non-functional continuously. I have made a long distance call to them to ask WHEN the website would work...very casual and indifferent response. I RESENT PAYING FOR PHONECALLS when I pay an ISP for computer service. Dave, please forward my complaint to the CEO. 1/29/04
On February 10th, 2004, corrales changed the rating from negative to neutral and added the following:
A reader here broke through the wall I was experiencing (still no clues to that!) and an email from the Co. told me to ignore the entries on the home page, to place my order on the last page, then to enter personal data. That seems to have worked although my order has not arrived. Who knew?
|On Apr 22, 2003, fredman wrote:
I received their catalog on 04-22-03.It contained $25 in
|On Mar 9, 2003, ElizabethN wrote:
I've been very happy with their organic gardening supplies, but the plants I ordered through them were in terrible shape when they arrived and they all died within a month. I will keep ordering supplies, but no more plants.
|On May 7, 2002, perenniallycrazy wrote:
I really like their fertilizer's they do work very well. The shipping has always been very good. I ordered plants once and 2 were in great shape - the other was quite small and lost the soil and dried out in shipping - maybe just a one time thing? Prices are quite high on the fertilizers, I always wait for a coupon.
|On Jan 11, 2002, gardengirlNY Syracuse, NY wrote:
I ordered some ladybugs and Gardens Alive goofed up and sent them last week (early Jan. in zone 5 is no place for ladybugs.) But after I alerted them to the error, they promised to switch the shipment so that it will arrive at the right time in spring.
|On Jan 11, 2002, thingol wrote:
A little pricey. They don't always let you know what is organic what isn't in their catalog.
|On Apr 1, 1996, JoanneGreene wrote:
Tomatoes Alive and Flowers Alive worked wonders. I find Gardens Alive prices and shipping to be high. I'm looking for other sources of organic fertilizers, etc. So far, the one's I've found have been located on the West Coast.
|On Dec 1, 1995, richarddaley wrote:
I've ordered from Gardens Alive! a couple of times. They ship correctly described merchandise that works as advertised, but tend to have prices that are somewhat high. If you can't find what they sell elsewhere, then buy from them.