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|On Aug 3, 2016, whitewings Devizes,
United Kingdom wrote:
I am very new to negative feedback, in the very rare case of a problem I prefer to solve it with the seller.
|On Sep 22, 2014, Tropi_Cool Barcelona,
Andean Walnut seeds:
|On Jun 10, 2013, jayjaybuddy Venice, FL wrote:
Posted on June 4, 2013, updated June 10, 2013
On June 10th, 2013, jayjaybuddy added the following:
1 week since we opened dispute to find out where our $400 order is, or receive a refund. STILL no reply from rarepalmseeds.com. Did they fall off the face of the earth? Seriously we cannot believe this is how they conduct business. Shame on this company, buyers stay away!
|On Oct 11, 2012, arizonaboy Gilbert, AZ wrote:
Buyer Beware I purchased $330 worth of seeds and they sent them out without my import permit attached KNOWING that they wouldn"t make it past customs.When I asked why they said import was MY responsibility. They were returned to RPS they said they would need another 73 euro to cover return shipping,reshipping, and another phyto.I complied with the understanding that ALL paperwork would be in place.It's now 7 weeks since reshipping (supposedly) and now I don't get any email communication returned. OUT total of $400 +
On Oct 11, 2012, rarepalmseeds.com responded with:
"On Dec 10, 2012 6:10 PM, rarepalmseeds.com responded with:
|On Apr 3, 2012, duncanju Newburyport, MA wrote:
I'm the guy in Massachusetts. I had actually completed an order, but then after repeated emails, heard nothing back. Maybe you are "flooded" with emails, but that's not our problem. And, if you are the VP of the IPS, then you may need to choose between the two. All these unhappy customers aren't helping you. Is it worth giving your business a bad name?
On Apr 3, 2012, rarepalmseeds.com responded with:
"On Apr 11, 2012 5:51 PM, rarepalmseeds.com responded with:
|On Mar 25, 2011, coastpalms Te Puke,
New Zealand wrote:
Posted on November 23, 2010, updated March 25, 2011
On March 25th, 2011, coastpalms added the following:
As of 26 March 2011, I received a NZ$3000 chargeback credit.
This should be ample evidence that the company Rare Palm Seeds has done wrong by my business with them.
Once again I will re-iterate that Tobias Spanner is in a situation of having a monopoly on supplying the widest variety of palm & cycad seed in the world. I suspect several of his customers will have had difficult dealings with him & continue to have difficult dealings with him, but have little choice but to continue to purchase through his company.
To quote Paul Simon in his famous song "You can call me Al", (a song about a man experiencing a mid life crisis) I refer to the line "spinning in infinity". This I direct at Mr Spanner, and strongly suggest he get his head out of the sand and deal with customer complaints in a much more timely, effective and mature manner, for the sake of his livelihood.
On Mar 25, 2011, rarepalmseeds.com responded with:
"On Mar 18, 2011 10:47 AM, rarepalmseeds.com responded with:
I have only just been made aware of this post. Apparently Dave's Garden no longer sends out notifications?
|On Aug 10, 2010, grbjbs Montreal,
For my first buy not one of the seeds sprouted ...The second time, I never received the seeds nor my money back...
On Aug 10, 2010, rarepalmseeds.com responded with:
"On Mar 18, 2011 11:04 AM, rarepalmseeds.com responded with:
Looking back as far as 2007 I have not been able to find any orders from Montreal that these comments could apply to. If this claim is honest, I would appreciate a few more details. Until then I will consider it not authentic and would request its removal. grbjbs's only activity on Dave's Garden seems to have been the posting of this negative entry."
|On Sep 4, 2008, haunani43 Hilo, HI wrote:
On May 27, I made a purchase for $500+ . As of today,
|On Jun 20, 2008, paImz Sugar Land, TX wrote:
Make a really long story short, they owe me $840.00 (30,000 seeds) which they scammed me out of. My only email reply was that I will receive them soon.
On Jun 20, 2008, rarepalmseeds.com responded with:
On Jun 21, 2008 2:12 AM, rarepalmseeds.com added:
Dear Mr. Wang,
|On Mar 26, 2006, KansasTopeka Topeka, KS wrote:
Ordered my seeds in Late December. After waiting 2 weeks longer than the web site tells you to wait for order to arrive, still had nothing.
On Mar 26, 2006, rarepalmseeds.com responded with:
On Mar 27, 2006 3:22 AM, rarepalmseeds.com added:
Did it ever occur to you that some palm seeds may take a long time to sprout? Our instructions say up to 2 years, even if you do it right. Perhaps patience is needed here more than anything."
|On Nov 19, 2005, ngiann Aegina,
I have bought 6 times from rarepalmseeds various seeds with a total of 318,60$. My first order was in August 4, 2003 and my last one on Ocober 4, 2005.
On Nov 19, 2005, rarepalmseeds.com responded with:
On Nov 21, 2005 5:29 PM, rarepalmseeds.com added:
You should have inquired or complained about your lack of success. We don't claim that all seeds work every time. It is in the nature of palm seeds that many of them are not easy to sprout. For this reason we are not shy sending replacements, but we need to hear about them.
|On Aug 23, 2005, gcmastiffs Jupiter, FL (Zone 10a) wrote:
I ordered $168 worth of palm seeds on June 29th. According to the website, it can take a month to get orders to the US.
On Aug 23, 2005, rarepalmseeds.com responded with:
On Nov 21, 2005 5:42 PM, rarepalmseeds.com added:
We did have a problem with a particular batch of orders held up in the mail. Please be aware that many time consuming factors of mailing seeds from Europe to the US are not in our hands, such as phytosanitary certificate, US customs inspection, USDA inspection, delays in the postal system etc.
|On Aug 9, 2005, semillas El Paso / Canary Islands,
Spain (Zone 10b) wrote:
I ordered seeds two times from this company.
On Aug 9, 2005, rarepalmseeds.com responded with:
On Nov 21, 2005 6:27 PM, rarepalmseeds.com added:
About problems with the first order we had a lengthy exchange with "semillas". Seeds were shipped exactly 2 weeks from the date of order by regular airmail, for which we charged, at cost, $20 to the Canary Islands, certainly not outrageous in my perception (we do encourage our customers to ask for shipping costs on wholesale orders as they differ vastly between destinations all over the world). After a complaint about fungus, the seeds were eventually returned to us and it turned out they had never actually been sown. We could not find anything wrong with them, they fared well in a viability test, and we offered "semillas" to return them to him. Since we got no reply, the seeds were sown and we got reasonable results from them, good if taking into account the months that they had beed sitting around.
|On Oct 6, 2003, fairwoody wrote:
I ordered 100 Trachycarpus takil seeds from Rare Palm Seeds in 2001.I used various methods to start them but not one of the seeds sprouted. The seeds did come to me from some address in Texas. I dont know, maybe the seed packet was x-rayed or something in our country. Ive never had any trouble getting Trachycarpus seeds to sprout in the past.I did e-mail Rare Palm Seeds about this but never got a reply.