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|On May 10, 2005, TXViolets Dallas, TX wrote:
IMO, this is not a company that I want to deal with. I
On May 10, 2005, Travis' Violets responded with:
On May 11, 2005 11:01 AM, Travis' Violets added:
GET YOUR FACTS CORRECT!!!
|On May 4, 2005, boilermaker2000 Gilbert, AZ wrote:
When buying from Travis, the communication regarding when the order would be shipped was very poor. First, an email was sent saying that he expected it to ship during a particular week. We heard nothing from him that week and emailed him inquiring about the order status. After three emails (which were sent directly to him, not through his website which he claimed was not working), he still did not respond. I finally called him on the phone and he said the weather had been bad. That would have been fine if he had sent a simple email letting us know. We requested our money back, and Travis granted that request, however he also insulted my husband in the process. He was extremely rude about it. We had been nothing less than civil to him during the entire process, even when we had to request the money back. We will never buy through that vendor again. The dispute was eventually resolved, which is to Travis' credit. He refunded the money promptly, even though he was insulting in the process.
On May 4th, 2005, boilermaker2000 added the following:
I actually do have a clue as to how violet orders are handled in the winter, as I have ordered from other people. Other vendors keep you updated on your order, and if given a planned shipping date (as Travis did), will let you know if the weather in their area is not conducive to shipping. A simple email that stated the weather was bad would have sufficed. After nearly month of emailing Travis with no response, my husband was ready to dispute the item with Paypal. This is where Travis feels he was called a "fraud." What would you do if someone were holding your money and not responding to any of your emails week after week after week? Our issue had nothing to do with the timing of the shipment. It was the lack of communication on Travis' part.
On May 4, 2005, Travis' Violets responded with:
On May 4, 2005 12:45 PM, Travis' Violets added:
WOW!!! This person really dosnt have a CLUE to how violet orders are handled in the winter!