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On Jun 28, 2007, ruthbrigance Edmonton Canada wrote:
Managing a lawn while working a full-time job is tough, so I try to get all the help I can. A friend of mine gave me the Spring Garden catalogue and I decided to give it shot, even though I’ve had some bad experiences with ordering supplies through the mail. Placing an order is simple enough and they have a large botanical product mix – ideal for the finicky gardener. Even though my order came in four days later than expected, I got exactly what I ordered and it was worth the wait! Thank you SG!
On May 3, 2004, jennifernancy Whitby Canada wrote:
I have just placed my first order and the company has responded to my emails promptly. I eagerly await my order and will post an update when my plants come (should be a few weeks at the latest according to customer service)
As for now, Spring Garden has been great!
On May 27th, 2004, jennifernancy added the following:
I received my order yesterday - everything was packaged nicely and looks great. Nothing was missing and everything was labeled and ready to put in the ground.
Thanks Spring Garden - I will definitely order again!
I received my order and most of the plants were in very good condition but I did find that a couple of the plants were missing, so I called the customer service line and they said that they would send me out the missing ones. It took only 4 days for them to get to me. I am happy with the way I was treated by the customer service people and how quickly my missing plants got to me. Thank you Spring Garden Canada. I will order from you again.
First time I have ever ordered plants by mail and I was a little tentative. I only ordered a few things but they just arrived and I am very impressed with the packaging and the condition of the plants. Overall good experience and I will definitely order again. - Vic
Just received my order and the plants look great. I too had troubles with this company a couple of years ago. But I received a letter last year (2002) saying that it was under new ownership - Canadians based out of Port Burwell (no longer Foster and Gallaher- sp?). The new owners have been great to deal with so far. Happy Planting to you all!!!
AH
PS: Hopefully "summer" will finally arrive to Southern Ontario!
I have ordered many bushes, perennials, clematis, and bulbs from this company for the past three growing seasons. One season I got my order a little later than I would've liked, but they are usually pretty good for timing. I've found that their plants look scrawny upon arrival, but they always come to life if planted right away. Anything that has died or not come up has been replaced promptly or they give a credit voucher for the next order. No hassles or questions asked. I've always been able to get through to a 'live' person. Before they had the 800 number I called them collect and they always accepted. I will definitely order from them again.
Last year I ordered two lots of strawberry plants and some primroses from Spring Gardens. Some of the strawberries were very slimy when they arrived and didn't do any more than rot in the ground. When I wrote to tell them about it, I promptly received a credit note for the FULL order, which I redeemed this year on three raspberry plants and three more primroses, which are all now flourishing in my garden alongside my furiously blossoming strawberries. I'll order again!
This is the second year I've ordered from Spring Garden. Plants have arrived in good condition, and my plants last year all bloomed well. One plant was missing from my shipment today, and when I called they advised they would send out a replacement immediately, no questions asked. Customer service was efficient and friendly.
I started ordering from Spring Garden in 1997 and ordered tons of stuff. Roses, irises, tulips, a rose hedge, butterfly bushes, just about every kind of perennial you can think of. The rose bushes were all about a foot high when they arrived and within 3 weeks of planting there were lots of buds. They even flowered all through winter. Everything I ordered in the first 2 years grew quickly and easily. The 3rd year, I had a problem with one item - a collection of hostas I ordered. I called them and the whole collection was replaced within a week. I will certainly buy from them again.
I order many things from Spring Garden and have been more then HAPPY with them, except 2 phloxes and I think they were my fault. It's the same with any other business; some people are happy and others aren't
I just received my order from SPRING GARDEN, and am very pleased. I ordered 200 Strawberry Plants, peonies, and clematis vines. I planted all and within 3 days, one of the peonies was up and the strawberries really started to come along, now has been 5 days and they are doing really well. There is still a lot of growing time ahead of me, but I am truly pleased so far with SPRING GARDEN.
