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I ordered a kampong mauve sugar apple on April 27, 2008. The money was debited the next day. It is now August 16 and still no plants. I've emailed several times but no replies. Finally, I asked for a refund but no reply.
On Sep 23, 2003, adam7twiddle San Antonio, TX wrote:
thought i would give this place a try and order one plant. the order was charged on my credit card the day i placed the order and i waited 4 weeks till I began to attempt to contact the company. i tried contacting by email and telephone for about 2 additional weeks and received no replies whatsoever. it was not until i filed a claim with the credit card company that they finally geared into action. i finally received received the plant on a 110 degree weekend that i was out of town (not particularly their fault, but i email forewarning would have been ideal). At any rate, it was in horrible condition and i never received an apology or explanation (although it did miraculously suvive). this company has the most dispicable customer service i have ever experienced in my years of mail ordering plants.
I bought 2 expensive fruit plants with a $30.00 shipment on a three day delivery day, too expensive. One tree is broken in half, the roots were brown, no soil around the roots, nothing. The trees were too small for their prices. I contact the dealer and was told to contact Fed Express to ask for a refund, the told me that the plants were not insured because they are life plants. I e-mailed them a couple of times but so far nothing but silence, I will never buy anything from them again until the company give me another plant. It is such a shame to think that all the dealers are honest, only a couple of rotten apples in between. It is very scary to do buiness now on the internet. From now on I will read your watchdog and start ordering other plants from people that is honest. Adik
On November 12th, 2003, brandal added the following:
What place to buy plants. bought two plants, one was broken in half.I was promised so many times that they will send me another plant. every week they promised that they will send me the plant and nothing happen. Stay way from this company.
The plant arrived in mangled condition. The top branches of the plant were cut off, so the plant would fit in the shipping container, and the cut off branches were stuffed into the container with the plant. The leaves were all dead and there were no roots on the plant, despite it supposed to be a "bare root" plant.
On November 8th, 2002, isuhort added the following:
After these comments were posted to Garden Watchdog, the owner contacted me to ask me to reconsider my comments posted here. He never offered to replace the dead plant or refund my money. He was more concerned about the negative rating that his company had received!
