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My plants arrived more than 30 days after my check was cashed and have subsequentially died,also. Would like to receive a replacement order to replant now while the weather is nice here instead of a refund if at all possible. How would I go about doing that? Apparently I see that I am not the only person this has happened to.
On March 6, 2009 I ordered @22.95 worth of lavender plants from Spring River Nurseries as a result of a Parade magazine ad.
About 6 weeks later they showed up and I put them right in and not a single one of them made it and I have requested my money back. So after reading all these comments I am not holding my breath.
I can't believe what I have been reading here. I ordered tomato plants from an affiliate of this nursery in May. All I got was seeds. I emailed spring nursery asking for a refund. They emailed me back saying that they would look into it. After three more emails from me to them and them saying they would look into it, today I got TWENTY FOUR lavender plants in a package!!!! I think they have sent all the ones that you all have not received to ME! It would be funny if it were not so aggrevating! Does anyone know how to make this situation stop?
Thanks
My husband and I ordered several lavender plants. Like others have stated, our check was cashed yet no plants arrived. I phoned and was told that they would arrive when it was appropriate for our climate. The plants finally arrived, 3 months after the check was cashed. Within 2 weeks after their arrival, all of the plants were dead. Please learn from our mistake. Save your money. Do NOT do business with this company!
Sent my check in mid March, it was cashed on March 31, 2008. Its May 3, 2008, and no plants have arrived, nor word from the company. I've emailed the VP of advertising from Parade magazine to ask him why he is allowing a scam to be run in his publication.... a scam that it appears has been running for several years according to some of the dated posts on this site. I'll post his reply... that is, if he bothers to reply.
This company BLOWS!
Paid $22.95 for 12 lavender plants-only received 6 and those had wet, rotten roots. The tops broke off when trying to plant them. They were also teeny, tiny seedlings, not established vigorous plants the ad leads you to believe you will receive and available elsewhere for the same or lower price.
Called them from the number on this site only to get a lot of lip from the service person.
There is no business number listed for them when dialing 411 and the website seems intentionally obscure.
BEWARE BEWARE BEWARE!
I ordered 6 Hardy Lavender plants from the Parade ad in my local paper. I mailed my check on 3/31/08 and it was cashed by Spring River on 4/7/08. I have called and left a message on their answering machine regarding my order. Today is 4/29/08 and I have not received a response to my inquiry nor have I received the plants.
It appears from the many comments left here that I will need to go to a local nursery in order to fill the spot in my garden that has been waiting for these plants. This is a disappointment. I will not order from this company again.
On Apr 24, 2008, rpvgardener Rancho Palos Verdes, CA wrote:
I ordered a lavender plant on March 25 and as of April 23 I have not received it. I found this website looking for their address to inquire why. I have used your link to register a complaint and if I don't get satisfaction I will notify the Better Business Bureau. If there are this many people who have found this site and posted a complaint, imagine how many others have had this same problem with this company without having a chance to let others know.
I also ordered lavendar plants they arrived dead and crumbly,my money was taken and then I got took.
to all who see this companies add in your respective papers do your self a favor and use the add as started paper for your fireplace/b.b.q. that is all it is really good for.
and then go to a reputable nursery in your area and get them to come out and give estimates for the plants you might want and ask if they will plant them for you as well.not that expensive and less stress on your back. AGAIN DO NOT BUY FROM THIS COMPANY !!! IF YOU DO THEN CHANGE YOUR NAME TO SUCKER!! CAUSE YOU JUST GOT TOOK.
Thank goodness I decided to go to Dave's Garden when I went on line to check out Spring River Nurseries. If I had not, I too would have been a victim of their business policies. Because of all of you, I did not place an order! Hopefully somehow they will be exposed and out of business.
Like the others on this post, I ordered Lavender from an ad in our Sunday paper's magazine, Parade. My check was cashed promptly and the lavender never received. I am sorry I did not check the post before I ordered, hopefully all the negative comments will help others before they are ripped off. Be careful of another ad, Child's Poem in the same magazine, another ripoff. We need to notify our local newspapers and those who are responsible for publishing the fraudulant ads.
On April 7th, 2008, Seaworthy added the following:
Beware everyone. The ad for Lavender is in today's Sunday paper 4/6/08. Do not order from this fraudlant company.
I ordered 12 lavender plants on February 29, 2008. The check has been cashed, but I have yet to receive my plants. Never again will I order from Spring River Nurseries. Should anyone ask me, I will recommend that they do the same and not place an order. I guess this is how they stay in business by frauding the public. My next step is to contact the Better Business Bureau. - from a very unsatisfied customer.
I was not fortunate to read any reviews before I enthusiastically ordered 12 Lavander plants on February 12th. I sent a check which has since been cashed and monies removed from my checking account on the 20th of February. Needless to say, I have not heard from anyone and have not received the plants. Why would I wish to order anything else from this company. I am happy that my order was not for hundreds of dollars as I have spent with other companies. Then I would really be sick.
On February 17, 2007 I ordered 2 Lavendar Promotions that totaled $22.95. The check has been cashed and as of May 10, 2007 I have yet to receive product or hear from the company. It seems that Spring River has made a hardy profit off of selling non existant lavendar. My next step is to contact the Michigan Govenors Office Of Consumer Fraud. A lot of people seem unhappy expecting to grow purple, ended up seeing red and been robbed of thier green.
H. Sutton,Mequon, Wisconsin
On May 2, 2007, cmatthews191 Castle Rock, CO wrote:
I too have been scammed by this company! I ordered the hardy lavendar plants and my check for $12.90 was cashed, and I have received no plants to date. The phone number does not work and the website is incomplete. Is there any recourse? I feel like a fool!
On May 18th, 2007, cmatthews191 added the following:
Update - 5/18/07
I finally received the lavendar plants. You should see them. I received 6 "plants" - 3 of which will barely make it, 3 of which died the next day. The company put 39 cents postage on the package, it probably took so long to get thru the mail system, that's why they died.
On March 17,2007 I ordered 18 lavender plants from Spring Rivers and paid $22.95 for my plants. The check has been processed and to this date May 2, 2007, I have not received my plants. Have I been scammed like some other people? I have purchased other products from advertisements from the Sunday paper and they have been right on the money. This time I think my money went to "wherever" Is this company for real or what?
Thanks,
Jasminfla
WE ORDERED THE HARDY LAVENDER AS IT SEEMS SO MANY OTHER PEOPLE DID, THE CHECK WAS CASHED ON 3/15 AND AS OF 4/10 THE ORDER HAS NOT BEEN RECEIVED. IT SEEMS THAT THIS IS NOT UNUSUAL FOR THE COMPANY AS I READ THE WATCHDOG COMMENTS. I GUESS I'LL TRY IN VAIN TO CONTACT THE COMPANY, BUT BASED ON ALL THE NEGATIVE COMMENTS, I'M NOT COUNTING ON TOO MUCH SUCCESS. THIS COMPANY SHOULD NOT BE IN BUSINESS BASED ON PAST BAD BUSINESS PRACTICES, AND I WILL BE FOLLOWING UP WITH THE BBB TO SEE THAT THIS DOESN'T HAPPEN TO ANYONE ELSE.
On Mar 13, 2007, Gardenwannahave Tinley Park, IL wrote:
I just saw ad for the hardy lavender and thought I might order. After reading some of the comments, I had second thoughts. I decided to go to Spring River Nurseries website. It hasn't been updated since 2000. I have changed my mind and will either mail order elsewhere, buy bulbs locally, or do without. I think this website saved my time, money and aggrevation.
On 2/19/91, I sent a check in the amount $12.95 for 3 Lemon Grass Plants. I received plants which were loosely wrapped in newspaper, and completely dead. After 4 telephone call attempts to receive healthy plants, I wrote to them to demand my money back, and copied Jane Chestnut, Editor in Chief of Woman's Day. As you can surmise, I never got my money.
I cannot believe they are still scamming, and Woman's Day is aiding and abetting. Shame, Shame, Shame.
On Feb 3, 2006, gogodachshund Meadville, MO wrote:
I also ordered lavender form Spring River Nurseries and never recieved my order. Wish I had seen this site before I ordered. Hope we all have saved you some money.
As with many others, I too seem to have been scammed. They quickly cashed my check (boy do I know what not to do the next time on any mail orders), but, it has been 6 weeks and still no product. And, no response to my e-mail, yet! I don't expect to get an answer now!!!! Wish I had checked this site before ordering. I ordered the Snow Bulbs (tulips) and was going to share my great find with a friend. Guess we'll never know if these flowers actually bloomed in the winter time. I had ordered from their ad in Parade magazine in the Sunday Kansas City Star
I have made out my order for Golden Stargazer Lily bulbs . I copied the info from a magazine in my doctors office yesterday.
The article I read in Woman's Day appealed to me as I love Start Gazers. The WD magazine was an old one but I figured the nursery was still up and running.
Before I mailed my check I decided to Google for a little information of the company, to be sure they still exist.
Boy, I'm glad I did, I found this place as well as your comments. I read ALL of the reviews presented in this forum before tearing up my check.
I ordered a dozen russian lavendar plants. They arrived - I planted them - they died immediately. I called customer service they said they would replace them or send me back my money. I wanted the plants, so they reshipped them. I planted them, they died within 2 days. I waited to see if any life would return to either of the shipments. Nothing - dead.
(The plant order did take awhile to arrive both times.)
I called customer service & was told they had reshipped once & that was all they could do. I asked about their customer satisfaction guarantee & I Was Not a Happy Customer and wanted my money back as guaranteed. She said the company only reshipped once & would not replace or refund my money. I guess this is a better experience than some customers had - but do not think they are living up to their "No Risk Guarantee" Nancy
I am so shocked to hear that this co, is a scam.
I also ordered Lavender march 2005 my check was cashed and no plants have arrived.
What can we all do to get to these people ??????
I just received another flyer in the mail from Spring River. I have ordered lavender from them before and it was somewhat positive experience. Well, I just called there 'Customer Service' number not only to ask a question about my dying Lavender but possibly make another order. Well, the CS rep was so rude. She said 'she does not take orders over the phone' and then couldn't answer my questions!!!! Yikes! Please, please, avoid doing business with this company.
I was very disappointed when I came across this website. I ordered 16 Hardy Lavender plants on February 22, 2005 from an ad found in the Sunday "Parade Magazine" and have waited patiently for my plants. After viewing the feedback, I doubt I will receive my purchase. My check has been cashed and I have tried to email the company, but the email was returned with an insufficient address. The email address I used was posted on their website and I used the copy and paste keys to eliminate the possibility of error. I too wonder why this company is allowed to continue it's advertising in the Parade or any magazine for that matter.
Well add my mother to the list! She ordered 12 lavender plants as a hedge for her fence, she is on a fixed income and I HATE the fact this happened to her and feel powerless! Her check for $22.95 has been cashed, yeah big surprise there! I have contacted the company via email but after reading the other posts I do not anticipate a reply. If everyone has been contacted the local Attorney Generals and Better Business offices then why is this still happening. Where do we go from here? There has to be someway to get everyone's money back as it is illegal to take money from people and promise them a product in return and then not deliver! I want my name out there for the record so maybe after enough complaints we can get an Attorney General to listen to us!!!!
I have been scammed. I sent in an order for Hearty Lavender to Spring River Nurseries; the check for $13.85 cashed over a month ago (today is 4/18/05). I called them and talked to a woman who claims they handle customer service for both that company and Michigan Bulb Company (where I also placed an order they are telling me will arrive "soon"). She gave me the name of Angie Smith and the fax number to send a "copy of the check." The fax number is bogus. Why isn't the Michigan Attorney General's office doing something about this company? Better yet, why does Parade Magazine, other Sunday magazines and Woman's Day continue to accept their advertising? A boycott of these magazines should begin. They are knowingly scamming the public by running these ads.
I have had similar experiences with this company and some of its affiliates, after getting the run-around from them I decided to contact the Illinois States Attorney and file a fraud complaint. Please, I invite the rest of you to do so.
Thank you.
Ordered 6 lavendar plants, sent a cheek for $13.85 on 3-3-05. They cashed the check but have never recieved the plants. Cliped their ad out of the Sunday paper.
On Apr 9, 2005, tylerose Tyler, TX (Zone 7a) wrote:
Well I ordered the Limelight Hydrangeas out of the Woman's Day magazine in Jan. '05. Today is April 9 '05 and I have yet to receive any plants much less the "call backs" I was to receive from Spring River once I finally got their number. I have spoken w/Woman's Day at several different numbers then they finally gave me the phone number to Spring River. Twice I have called them and was told they would call me back.
I have reported them to the BBB in Michigan.
One day I will find some limelight hydrangeas but it will NOT be thru Woman's Day magazine or Spring River.
I am also feeling scammed. I mailed my credit card info along with their coupon ordering 12 "hardy lavender plants" back in April. Mid-May my account was charged for $22.95. As of today (June 24, 2004), I have not received my plants. I have also called them and left messages. Thus far, I have not heard from them. I contacted my credit card company. They are returning the charges as insufficent and crediting my credit card. I am also going to file complaints with the MI Attorney General's office and US Post Office (and anyone else I can find!).
Like many of you, my mother sent for lavender plants from this company over 2 months ago. Her check has long since been cashed and, of course, she has no plants.
I called today (6/23/04, 7:00am PDT) and left a message on Spring River's voice mail - no doubt they are so busy answering complaint calls I was unable to reach a live body. I advised them I will be reporting the theft to their state Attorney General and the US Post Office if the shipment does not arrive by close of business tomorrow (isn't FedEx great?).
Thanks to everyone for taking the time to report these unscrupulous scum. It helps to know we're not the only ones who were suckered in by their ad. Also - you saved me the delay and expense of having to make a number of non-toll-free phone calls and waiting for a response we’re now sure will never come.
I'll update on Friday if the plants arrive tomorrow!
On June 25th, 2004, blueyonc added the following:
06/25/04 - no word from the illustrious folk at Spring River. Next stops - Michigan Attorney General, US Post Office, Grand Rapids Better Business Bureau (http://www.grandrapids.bbb.org/). Good luck to you all.
Add my name to the list of those apparently scammed by Spring River Nurseries. I sent a check on May 12th and have not received any plants. I typed in their name and did a Google search which introduced me to Garden Watchdog. The check for $22.95 would have gotten me a Thank You from the Salvation Army. I will send my complaints to the Michigan Attorney General's Office as well as my local newspaper which sold them the space for their fraudulent ad. It is nice to have this forum to air our complaints but it would be better if we could publish this somewhere with more "visibility to the general public" which could prevent others from having the same bad experience.
I ordered six lavender plants in mid-April with my personal check and the check was cashed ten days later. They were really efficient in cashing checks and making sure they got the money before their customers found out what they really were! Well, the lavender plants I ordered are still no where in sight. I don't think they will ever send me the plants. And by reading through the other comments on the board, I am not looking forward to receiving a bunch of poor growing plants should they decide to send them.
I wish I had looked up Spring River Nursery on the Internet before I ordered...
After not recieving the Lavender plants that I ordered I logged on to try and get the phone number for Spring River Nursery. I was shocked to find that many others had not recieved the plants they ordered! I also am out $22.95, my check was cashed 3 weeks ago. I will contact the Michigan Attorney General and the Better Business Bureau to file complaints. And I will use The Garden Watchdog if and when I order plants by mail again, I wish I had known about the site before. Along with many unsatisfied customers I am very angry with the Spring River Nursery!!!!!!!!!
In February, I ordered 12 English Lavender plants which arrived in March. Because my mail does not come until late, I had to wait until the next day to plant them. The plants seemed to do okay at first, but now only 4 plants are still alive. I have tried to call the number listed on the website, but it is disconnected. I have also e-mailed the company, but have had no response. I am extremely displeased with this. All I want is for Spring River Nurseries to compare to their competition and replace the 8 plants that died, but because it is so difficult to get in touch with them, it is likely not to happen! Needless to say, if this problem is not resolved, I will not order from them again, and I will tell everyone I know not to order from this company. It is a shame that this is the way it has to happen, but I really want my plants or my money, and this company is not working iwth me to resolve this issue. However, if the problem is resolved, I would be more than happy to repost, and take back the complaint, but if that does not happen, I will begin telling everyone I know to not order from Spring River Nurseries, and recommend companies like Spring Hill Nurseries and Michigan Bulb, because they stand behind their plants and guarantee the satisfaction of their customers. If only Spring River Nurseries would meet that satisfaction, it would be grand!
On 3/30/2004, we ordered the beautiful "Hardy Lavender" from Spring River Nursery, which had appeared in a newspaper insert from Billings, Montana. Our check was cashed, but no product arrived. The company has not responded to our e-mail requests. We are most certainly disappointed and feel taken advantage of. Glennda, Miles City, Montana
Early this past Feb. which is the very deep winter here in the Northeast I was reading my Sunday paper one very cold gray morning when I saw the ad from Spring River Nurseries for the most beautiful Hardy Lavender. The depicted lavender just "hit the spot" giving me such a feeling of summer beauty. I immediately made up my mind that I was going to order it so on Feb. 8, 2004 I made out my check in the amt. of $22.95 and sent it off to Spring River Nurseries. My check was processed for payment on Feb. 18, 2004 - I have yet to receive the ordered lavender (it is now 5/23/04) and have had not one bit of correspondence from Spring River Nurseries regarding my placed order.
I did a search via the internet for the email addy of the company and I found Spring River Nurseries on the very top of the page with a huge NEGATIVE rating at the Garden Watchdog site. I was in shocked disbelief - if only, if only I had check this site before I sent my check out to Spring River Nurseries.
I have learned my lesson and I will always check the Garden Watchdog site before placing any further nursery orders with mail order companies I am unfamiliar with.
It is such a shame that Spring River Nurseries continues to practice in this manner it leaves a very skepticle feeling in the mind of the consumer toward other reputable mail order nurseries.
I am still awaiting a response from Spring River Nurseries to the email that I submitted to them or the UPS truck showing up with my ordered lavender - and yes, possibly an apology from Spring River Nurseries for the delay and lack of communication to me from them stating a reason for the delay.
On June 19th, 2004, galahad added the following:
June 18, 2004 is the current date. I guess taking the time to research where I needed to send my complaint to and use the correct addresses for all concerned paid off - about a week and a bit ago I did receive the 12 lavender plants from Spring River Nurseries, I would not consider them to be healthy specimens but I did plant them and have attempted to nuture them along, to date most have died. Then in today's mail I found a refund check from Spring River Nurseries in the full amount of my original check - $22.95. I guess it pays to send complaints to the correct authorities. It is too bad business was conducted in such a poor fashion by Spring River Nurseries. Although I do have their check in hand (yet to be cashed) I will never do business with them again!
