On May 10, 2013, jackknowitall New ringgold United States wrote:
SPRING RIVER NURSERIES: We placed an order on 03/27/13 and called two weeks later to check on the order. A response from a customer service said it would be shipped shortly, just check when your credit card is charged you will get the order 5-7 days later. Card was charged on 05/01/13 got an E-Mail saying the order was shipped on 05/03/13. Called on 05/09/13 nasty customer service rep. told us E-mail sent was wrong and plants did not even leave shipping yet, Sent them E-Mail about being dissatisfied and got a nasty response saying plants would not be shipped for another 7-14 days and they could take up to 30 days if they wanted. Very nasty people to deal with, have ordered plants over the years from other company's and never had issues with any orders always fast service and good quality plants. DO NOT DO BUSSINESS WITH A COMPANY WHO TREATS CUSTOMERS WITH AN "WE DON"T CARE ATTITUDE"
I never order live plants through the mail, but my husband was so excited by the catalog that I gave in. Big mistake. I ordered a banana tree, tomatoes, and cucumbers. As stated by many others, I never received a confirmation email, only an automated response that my payment had been processed. I placed the order in early March, the plants arrived 4/6/12. All were shriveled, dry, and brown with very little soil. The roots crumbled off when I attempted to plant them. Emailed to request a refund and after 5 days received an email stating "Please return your invoice for a refund as we are no longer shipping to your area this season." Interesting why 5 days would make a difference, but hey, it's Florida. We'll see how the refund process goes.
In short, don't bother ordering plants through the mail. Find a good local nursery and save yourself the headache (and the shipping charges).
Company doesn't ship items in timely manner for Florida residence. Order are shipped in April which means that the ripening period runs into July when the heat burns up plants. Most plants in Florida Tomato,pepper and Strawberries need to be planted in early march.
Their Customer Service Agents out right lie. When asking why they couldn't ship in Mid March as stated in their catelog the agent said because it was snowing and the plants would ide due to cold weather. I looked up weather for their area and it was in the 60 and 70's.
Order from them at the risk that they will not deliver plants for prime time planting
On Mar 12, 2012, Spring River Nurseries Inc responded with:
"On Mar 15, 2012 10:37 AM, Spring River Nurseries Inc responded with:
We are having unseasonably warm temperatures here in Michigan but, we still have to ship when our products are ready.
We originally thought we would be able to ship this week, but, shipping has been delayed by about 10 days.
We offer a 90 day money back guarantee on all products. Please feel free to contact us if you have any problems with your order once the order is received.
We will gladly reship or refund whichever you choose. Thank you - Spring River Customer Service "
I ordered 6 Lavender plants from Spring River Nurseries on April 2. Received them April 27. They were limp, brown, and so small you could not tell dirt from root. I planted them anyway and nutured for 2 weeks - nothing turned green - they showed no sign of life. I have just written asking for a full refund. I guess we all share a common problem. Just cannot understand why the Michigan BBB gives them an A+ rating. That needs to be adjusted for sure.
I ordered 12 lavender plants from this company from an ad in a Sunday newspaper. As all of the other comments, my plants arrived dried up, bare root, brittle along with poor packaging for supposibly live plants. I called to get replacement plants and was told they had no more. I would receive a check for full refund in about 3 weeks. We'll see!
My plants arrived more than 30 days after my check was cashed and have subsequentially died,also. Would like to receive a replacement order to replant now while the weather is nice here instead of a refund if at all possible. How would I go about doing that? Apparently I see that I am not the only person this has happened to.
On March 6, 2009 I ordered @22.95 worth of lavender plants from Spring River Nurseries as a result of a Parade magazine ad.
About 6 weeks later they showed up and I put them right in and not a single one of them made it and I have requested my money back. So after reading all these comments I am not holding my breath.
I can't believe what I have been reading here. I ordered tomato plants from an affiliate of this nursery in May. All I got was seeds. I emailed spring nursery asking for a refund. They emailed me back saying that they would look into it. After three more emails from me to them and them saying they would look into it, today I got TWENTY FOUR lavender plants in a package!!!! I think they have sent all the ones that you all have not received to ME! It would be funny if it were not so aggrevating! Does anyone know how to make this situation stop?
My husband and I ordered several lavender plants. Like others have stated, our check was cashed yet no plants arrived. I phoned and was told that they would arrive when it was appropriate for our climate. The plants finally arrived, 3 months after the check was cashed. Within 2 weeks after their arrival, all of the plants were dead. Please learn from our mistake. Save your money. Do NOT do business with this company!
Sent my check in mid March, it was cashed on March 31, 2008. Its May 3, 2008, and no plants have arrived, nor word from the company. I've emailed the VP of advertising from Parade magazine to ask him why he is allowing a scam to be run in his publication.... a scam that it appears has been running for several years according to some of the dated posts on this site. I'll post his reply... that is, if he bothers to reply.
This company BLOWS!
Paid $22.95 for 12 lavender plants-only received 6 and those had wet, rotten roots. The tops broke off when trying to plant them. They were also teeny, tiny seedlings, not established vigorous plants the ad leads you to believe you will receive and available elsewhere for the same or lower price.
Called them from the number on this site only to get a lot of lip from the service person.
There is no business number listed for them when dialing 411 and the website seems intentionally obscure.
BEWARE BEWARE BEWARE!
I ordered 6 Hardy Lavender plants from the Parade ad in my local paper. I mailed my check on 3/31/08 and it was cashed by Spring River on 4/7/08. I have called and left a message on their answering machine regarding my order. Today is 4/29/08 and I have not received a response to my inquiry nor have I received the plants.
It appears from the many comments left here that I will need to go to a local nursery in order to fill the spot in my garden that has been waiting for these plants. This is a disappointment. I will not order from this company again.
On Apr 24, 2008, rpvgardener Rancho Palos Verdes, CA wrote:
I ordered a lavender plant on March 25 and as of April 23 I have not received it. I found this website looking for their address to inquire why. I have used your link to register a complaint and if I don't get satisfaction I will notify the Better Business Bureau. If there are this many people who have found this site and posted a complaint, imagine how many others have had this same problem with this company without having a chance to let others know.
I also ordered lavendar plants they arrived dead and crumbly,my money was taken and then I got took.
to all who see this companies add in your respective papers do your self a favor and use the add as started paper for your fireplace/b.b.q. that is all it is really good for.
and then go to a reputable nursery in your area and get them to come out and give estimates for the plants you might want and ask if they will plant them for you as well.not that expensive and less stress on your back. AGAIN DO NOT BUY FROM THIS COMPANY !!! IF YOU DO THEN CHANGE YOUR NAME TO SUCKER!! CAUSE YOU JUST GOT TOOK.
Thank goodness I decided to go to Dave's Garden when I went on line to check out Spring River Nurseries. If I had not, I too would have been a victim of their business policies. Because of all of you, I did not place an order! Hopefully somehow they will be exposed and out of business.
Like the others on this post, I ordered Lavender from an ad in our Sunday paper's magazine, Parade. My check was cashed promptly and the lavender never received. I am sorry I did not check the post before I ordered, hopefully all the negative comments will help others before they are ripped off. Be careful of another ad, Child's Poem in the same magazine, another ripoff. We need to notify our local newspapers and those who are responsible for publishing the fraudulant ads.
On April 7th, 2008, Seaworthy added the following:
Beware everyone. The ad for Lavender is in today's Sunday paper 4/6/08. Do not order from this fraudlant company.
I ordered 12 lavender plants on February 29, 2008. The check has been cashed, but I have yet to receive my plants. Never again will I order from Spring River Nurseries. Should anyone ask me, I will recommend that they do the same and not place an order. I guess this is how they stay in business by frauding the public. My next step is to contact the Better Business Bureau. - from a very unsatisfied customer.
I was not fortunate to read any reviews before I enthusiastically ordered 12 Lavander plants on February 12th. I sent a check which has since been cashed and monies removed from my checking account on the 20th of February. Needless to say, I have not heard from anyone and have not received the plants. Why would I wish to order anything else from this company. I am happy that my order was not for hundreds of dollars as I have spent with other companies. Then I would really be sick.
On February 17, 2007 I ordered 2 Lavendar Promotions that totaled $22.95. The check has been cashed and as of May 10, 2007 I have yet to receive product or hear from the company. It seems that Spring River has made a hardy profit off of selling non existant lavendar. My next step is to contact the Michigan Govenors Office Of Consumer Fraud. A lot of people seem unhappy expecting to grow purple, ended up seeing red and been robbed of thier green.
H. Sutton,Mequon, Wisconsin
On May 2, 2007, cmatthews191 Castle Rock, CO wrote:
I too have been scammed by this company! I ordered the hardy lavendar plants and my check for $12.90 was cashed, and I have received no plants to date. The phone number does not work and the website is incomplete. Is there any recourse? I feel like a fool!
On May 18th, 2007, cmatthews191 added the following:
Update - 5/18/07
I finally received the lavendar plants. You should see them. I received 6 "plants" - 3 of which will barely make it, 3 of which died the next day. The company put 39 cents postage on the package, it probably took so long to get thru the mail system, that's why they died.
On March 17,2007 I ordered 18 lavender plants from Spring Rivers and paid $22.95 for my plants. The check has been processed and to this date May 2, 2007, I have not received my plants. Have I been scammed like some other people? I have purchased other products from advertisements from the Sunday paper and they have been right on the money. This time I think my money went to "wherever" Is this company for real or what?
WE ORDERED THE HARDY LAVENDER AS IT SEEMS SO MANY OTHER PEOPLE DID, THE CHECK WAS CASHED ON 3/15 AND AS OF 4/10 THE ORDER HAS NOT BEEN RECEIVED. IT SEEMS THAT THIS IS NOT UNUSUAL FOR THE COMPANY AS I READ THE WATCHDOG COMMENTS. I GUESS I'LL TRY IN VAIN TO CONTACT THE COMPANY, BUT BASED ON ALL THE NEGATIVE COMMENTS, I'M NOT COUNTING ON TOO MUCH SUCCESS. THIS COMPANY SHOULD NOT BE IN BUSINESS BASED ON PAST BAD BUSINESS PRACTICES, AND I WILL BE FOLLOWING UP WITH THE BBB TO SEE THAT THIS DOESN'T HAPPEN TO ANYONE ELSE.
On Mar 13, 2007, Gardenwannahave Tinley Park, IL wrote:
I just saw ad for the hardy lavender and thought I might order. After reading some of the comments, I had second thoughts. I decided to go to Spring River Nurseries website. It hasn't been updated since 2000. I have changed my mind and will either mail order elsewhere, buy bulbs locally, or do without. I think this website saved my time, money and aggrevation.
On 2/19/91, I sent a check in the amount $12.95 for 3 Lemon Grass Plants. I received plants which were loosely wrapped in newspaper, and completely dead. After 4 telephone call attempts to receive healthy plants, I wrote to them to demand my money back, and copied Jane Chestnut, Editor in Chief of Woman's Day. As you can surmise, I never got my money.
I cannot believe they are still scamming, and Woman's Day is aiding and abetting. Shame, Shame, Shame.
As with many others, I too seem to have been scammed. They quickly cashed my check (boy do I know what not to do the next time on any mail orders), but, it has been 6 weeks and still no product. And, no response to my e-mail, yet! I don't expect to get an answer now!!!! Wish I had checked this site before ordering. I ordered the Snow Bulbs (tulips) and was going to share my great find with a friend. Guess we'll never know if these flowers actually bloomed in the winter time. I had ordered from their ad in Parade magazine in the Sunday Kansas City Star
I have made out my order for Golden Stargazer Lily bulbs . I copied the info from a magazine in my doctors office yesterday.
The article I read in Woman's Day appealed to me as I love Start Gazers. The WD magazine was an old one but I figured the nursery was still up and running.
Before I mailed my check I decided to Google for a little information of the company, to be sure they still exist.
Boy, I'm glad I did, I found this place as well as your comments. I read ALL of the reviews presented in this forum before tearing up my check.
I ordered a dozen russian lavendar plants. They arrived - I planted them - they died immediately. I called customer service they said they would replace them or send me back my money. I wanted the plants, so they reshipped them. I planted them, they died within 2 days. I waited to see if any life would return to either of the shipments. Nothing - dead.
(The plant order did take awhile to arrive both times.)
I called customer service & was told they had reshipped once & that was all they could do. I asked about their customer satisfaction guarantee & I Was Not a Happy Customer and wanted my money back as guaranteed. She said the company only reshipped once & would not replace or refund my money. I guess this is a better experience than some customers had - but do not think they are living up to their "No Risk Guarantee" Nancy
I just received another flyer in the mail from Spring River. I have ordered lavender from them before and it was somewhat positive experience. Well, I just called there 'Customer Service' number not only to ask a question about my dying Lavender but possibly make another order. Well, the CS rep was so rude. She said 'she does not take orders over the phone' and then couldn't answer my questions!!!! Yikes! Please, please, avoid doing business with this company.
I was very disappointed when I came across this website. I ordered 16 Hardy Lavender plants on February 22, 2005 from an ad found in the Sunday "Parade Magazine" and have waited patiently for my plants. After viewing the feedback, I doubt I will receive my purchase. My check has been cashed and I have tried to email the company, but the email was returned with an insufficient address. The email address I used was posted on their website and I used the copy and paste keys to eliminate the possibility of error. I too wonder why this company is allowed to continue it's advertising in the Parade or any magazine for that matter.
Well add my mother to the list! She ordered 12 lavender plants as a hedge for her fence, she is on a fixed income and I HATE the fact this happened to her and feel powerless! Her check for $22.95 has been cashed, yeah big surprise there! I have contacted the company via email but after reading the other posts I do not anticipate a reply. If everyone has been contacted the local Attorney Generals and Better Business offices then why is this still happening. Where do we go from here? There has to be someway to get everyone's money back as it is illegal to take money from people and promise them a product in return and then not deliver! I want my name out there for the record so maybe after enough complaints we can get an Attorney General to listen to us!!!!
I have been scammed. I sent in an order for Hearty Lavender to Spring River Nurseries; the check for $13.85 cashed over a month ago (today is 4/18/05). I called them and talked to a woman who claims they handle customer service for both that company and Michigan Bulb Company (where I also placed an order they are telling me will arrive "soon"). She gave me the name of Angie Smith and the fax number to send a "copy of the check." The fax number is bogus. Why isn't the Michigan Attorney General's office doing something about this company? Better yet, why does Parade Magazine, other Sunday magazines and Woman's Day continue to accept their advertising? A boycott of these magazines should begin. They are knowingly scamming the public by running these ads.
I have had similar experiences with this company and some of its affiliates, after getting the run-around from them I decided to contact the Illinois States Attorney and file a fraud complaint. Please, I invite the rest of you to do so.
On Apr 9, 2005, tylerose Tyler, TX (Zone 7a) wrote:
Well I ordered the Limelight Hydrangeas out of the Woman's Day magazine in Jan. '05. Today is April 9 '05 and I have yet to receive any plants much less the "call backs" I was to receive from Spring River once I finally got their number. I have spoken w/Woman's Day at several different numbers then they finally gave me the phone number to Spring River. Twice I have called them and was told they would call me back.
I have reported them to the BBB in Michigan.
One day I will find some limelight hydrangeas but it will NOT be thru Woman's Day magazine or Spring River.
I am also feeling scammed. I mailed my credit card info along with their coupon ordering 12 "hardy lavender plants" back in April. Mid-May my account was charged for $22.95. As of today (June 24, 2004), I have not received my plants. I have also called them and left messages. Thus far, I have not heard from them. I contacted my credit card company. They are returning the charges as insufficent and crediting my credit card. I am also going to file complaints with the MI Attorney General's office and US Post Office (and anyone else I can find!).
Like many of you, my mother sent for lavender plants from this company over 2 months ago. Her check has long since been cashed and, of course, she has no plants.
I called today (6/23/04, 7:00am PDT) and left a message on Spring River's voice mail - no doubt they are so busy answering complaint calls I was unable to reach a live body. I advised them I will be reporting the theft to their state Attorney General and the US Post Office if the shipment does not arrive by close of business tomorrow (isn't FedEx great?).
Thanks to everyone for taking the time to report these unscrupulous scum. It helps to know we're not the only ones who were suckered in by their ad. Also - you saved me the delay and expense of having to make a number of non-toll-free phone calls and waiting for a response we’re now sure will never come.
I'll update on Friday if the plants arrive tomorrow!
On June 25th, 2004, blueyonc added the following:
06/25/04 - no word from the illustrious folk at Spring River. Next stops - Michigan Attorney General, US Post Office, Grand Rapids Better Business Bureau (http://www.grandrapids.bbb.org/). Good luck to you all.