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Comments regarding Glasshouse Works

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163 positives
23 neutrals
46 negatives


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Positive tropicalstuff
(1 review)
On Oct 18, 2006, tropicalstuff San Francisco, CA wrote:

I recently placed an order with GHW, and my overall experience was very good.

I received my order in two parts. It took awhile to get the first, as after it was placed, I received an email stating that it would take several weeks to ship. I expect this with items that are progated to order, so it was not a problem for me. I am a very specific collector so I've learned to have patience. I received several plants that I ordered, and two that I did not which were clearly marked "bonus". I also received a credit slip, as I had requested that substitutions not be made.

I called GHL, spoke with a man named Tom, and asked him about the future availability of the items that I did not receive. It would not be soon. But to make a long story a little shorter, he spent a great deal of time with me finding out a bit about what I collected, offered suggestions and gave descriptions of things that were not in the catalogue. Ultimately, I received some fantastic species variations I did not know existed and could never have gotten from my local nursery. Furthermore, Tom sent two more bonus plants that he had described, and that I actually really wanted to try, but did not want to exceed the amount of my credit. It seems that the amount of the credit didn't really matter. A satisfied customer did. I will be ordering from Tom again very soon!

Positive hostamomma
(12 reviews)
On Sep 18, 2006, hostamomma Dundee, IL wrote:

Service from this company was excellent! They went out of their way to ensure they had my complete order (after a few e-mails went missing on my end). The plants they shipped were very well packaged, healthy, and good sized for the price. In addition, they refused to sell me a plant I wanted because they were not satisfied with the quality of the available stock. To cap off the transaction, they included a very nice bonus plant which I had mentioned wanting, but did order at this time. Shipment was timely (within a week of ordering) and an e-mail with a tracking number was provided. Highly recommended!

Positive tester36
(1 review)
On Aug 22, 2006, tester36 Huxford, AL wrote:

I have ordered numerous times from these folks and they have always went the extra mile if it was not right if i emailed them they fixed it no problem as soon as I have some more money I will order again I can furnish pictures of what I have .

Positive Bill_in_Ohio
(1 review)
On Aug 20, 2006, Bill_in_Ohio Cutler, OH wrote:

My wife and I discovered Glasshouse Works in 1978 by sheer serendipity and have had the pleasure of visiting at least once a year ever since. We have seen it grow from a small operation into the exciting complex of greenhouses and gardens that it is today.

As hobby collectors of rare, exotic or simply unusual plants, we never fail to return from our "Stewart Adventure" with a car full of delightful prizes, plus the memory of an afternoon well spent, poking about in an assortment of lush landscapes, beautiful water gardens, and inviting thickets that would bring joy to the heart of any true plant lover.

We find the profusion of rich plant life at Glasshouse Works to be a real attraction. We seriously doubt that row upon row of common plants neat in their plastic pots as one can find at any garden center across this country is the visitor experience that the proprietors of GHW had in mind when they started this unique establishment over 3 decades ago. If you want the chain store garden center experience, that's fine...there are plenty of them around.

If you want a truly unique garden experience and to talk with interesting people who, believe me, know their plants, and if you want a unique garden or greenhouse collection yourself, you can't go wrong with Glasshouse Works! My wife and I will continue to have our adventures there and highly recommend it to anyone who is passionate about beautiful and exciting plants.

Positive K374n
(1 review)
On Aug 17, 2006, K374n Woodsfield, OH wrote:

I love to come here and take a leisurely stroll around their grounds to see all the unusual and rare plantings that you read about but cannot find locally. Their staff is very helpful, courteous, and knowledgeable. I was looking for three unusual philodendrens. Imagine my joy when they located all three for me. Among other plants, I also purchased an unusual alocasia. Within three weeks, the alocasia died, and a short time later, one of the beautiful philodendrens succumbed to pests, despite my fervent efforts to save it.

I directly contacted Glasshouse Works regarding this situation and they immediately responded to my plight. They are replacing the philodendren and substituting another alocasia variety, as well as adding a couple extra plants. Customer service is very important to me and it is obvious that they care about their customers!

Positive MRubinOH
(1 review)
On Aug 15, 2006, MRubinOH Cuyahoga Falls, OH wrote:

By chance I happened upon Glasshouse Works while driving on back country roads in SE Ohio. The nursery provided a delightful experience, overflowing with a large variety of unusual, as well as traditional, plant material. The staff was helpful and knowledgeable, responding to several questions and offering to help find particular specimens. I bought several plants and intend to go back.

Positive BobbyLee
(2 reviews)
On Aug 14, 2006, BobbyLee Austin, TX wrote:

4 plants purchased: 2 plants arrived ok (although one of these was misnamed on the Glasshouse Works website and turned out to be a plant I already had),1 plant arrived w/ only a single very wilted leaf and died almost immediately, and 1 plant was out-of-stock. Rather than deducting the price of the out-of-stock plant from my order and shipping only the 3 in-stock plants (in which case my order would still have been over the $10 minimum), the staff at Glasshouse Works charged my credit card for the full amount of the original order but substituted a most unattractive multicolored hybrid Philodendron. Furthermore, there was a considerable delay in shipment of my order, and when it finally did ship I was not notified by the staff at Glasshouse Works. This would have been helpful since the package was scheduled for delivery on a Friday during business hours- when, as usual, I was not at home to accept deliveries (though I could have arranged to be home had I been notified). And since shipping was via UPS, which is closed on weekends, my plants remained in their box until I finally received them the following Monday. It's no surprise, then, that one of them didn't make it. Avoid...

On August 15th, 2006, BobbyLee added the following:

Update 8/15/06: This morning I was contacted by a representative of Glasshouse Works. He apologized for the aforementioned shipping mishap and generously offered to refund my entire order. Also, I reviewed my order invoice and it turns out my credit card was not in fact charged for all 4 plants originally ordered and that the extra plant was actually a freebie. So I must apologize and retract that part of my previous comment. I will update this posting yet again as soon as the promised refund from Glasshouse Works appears on my credit card statement. I will also ammend my original rating for this merchant as soon as restitution is made.
On August 23rd, 2006, BobbyLee changed the rating from negative to positive and added the following:

Update 8/23/06: Thomas @ Glasshouse Works has indeed made good on his promise to refund my entire order. Though I'm not entirely comfortable with this sort of quid pro quo, I have per his request reversed my original rating of Glasshouse Works' performance.
Positive Celene
(12 reviews)
On Aug 13, 2006, Celene Columbus, OH wrote:

I've purchased from GHW for more than ten years and have been exceptionally pleased with the plants, selection, and shopping experience. Others commented about the condition of the premises, I've always found the buildings to be in good shape, and the beds and display houses a fascinating treasure trove. GHW actually grows and propagates thousands of unique species, and their display beds have inspired me to be a more adventurous gardener indoors and out. It's true they don't have row upon row of the same old tired perennial and annual species as the 100 garden centers we passed on the way-thank goodness!

Positive dgrushon
(1 review)
On Aug 13, 2006, dgrushon Santa Ana, CA wrote:

I'm in Southern CA. I ordered from Glasshouse Works in Jan. 2006 from their website and received a confirming letter and a charge to my credit card. After that...nothing. I've called them long distance 3 times (they didn't respond to my email) and been told the plants are "in the chute," "should ship next week," etc. I understand there are delays due to winter weather and plant availability, but I've ordered from other sources and never had these problems. I’m ready to give up.

On August 15th, 2006, dgrushon changed the rating from negative to positive and added the following:

Tom of Glasshouse Works contacted me with several phone messages and emails apologizing for the delay. He shipped them overnight at no extra charge. I received my order today, along with several additional plants that he included at no charge. All the plants are beautiful and thriving.
Positive marthastar
(1 review)
On Aug 11, 2006, marthastar Marietta, OH wrote:

The plant stars in my garden, ranging from 6 months to 25 years, are from Glasshouse . I am glad they are within driving distance so I can select with the expert help of Ken and Tom. If I weren't close, I would order from them. People in Marietta keep a close eye on my garden to see what is new, and most know it came from GHW! I would recommend it as a wonderful place to shop.

Positive Bruce450
(1 review)
On Aug 8, 2006, Bruce450 Rancho Santa Fe, CA wrote:

I have been ordering from GHW since 1975, primarily from their catalogue; however, I have traveled specifically to visit their nursery on a half dozen occasions, quite a trip from San Diego. For anyone expecting to visit a “Garden Center”, the GHW’s nursery is definitely not that. My visits to them have been uniformly productive and enjoyable. They have the largest collection of rare and unusual plants of any grower that I have encountered, even out here in California. Their services are definitely for the serious plant collector, not for the casual gardener. I have experienced very few problems in dealing with them and I have found Tom to be quite helpful when there are problems in an order. Probably my greatest complaint has to do with their need to propagate certain plants from their stock plants and the delay that mandates. Any collector who has visited them can appreciate the sheer volume of plants they have and the volume of business they do. The wait for cuttings to root sufficiently for shipment can be frustrating to someone like me who “has to have it NOW!”

Positive notanovice
(1 review)
On Aug 8, 2006, notanovice Marietta, OH wrote:

Glasshouse Works never fails to amaze me. I leaf through the latest gardening magazines and see a plant I have to have. My local nurseries either laugh at me or puzzle over something that isn't a petunia. However, I know where the golden treasure lies---in Stewart, Ohio at the homey headquarters of The Glasshouse Works.

I have been gardening for over 25 years and have been unspeakably fortunate to have the resources of an international greenhouse less than 30 mins. away. At least three times a season I treat myself to a shopping tour of Glasshouse Works. I'll admit, it's a dangerous outing--I know beforehand that I will find all the treasures I seek plus many I didn't even know existed. It's a given that I will be spending a lot of money. But I solace myself with the fact that from previous experience, I will be going back home with unimaginable finds that will thrive and continue to bring pleasure to me and my visitors for years to come.

Every summer, at least a dozen garden clubs travel here to see my mature gardens. The members oooh and ahhh over all the unusual plants I've collected in my landscape. Inevitably, the question is, "Where did you buy this?" After a few of these questions, they begin to answer for themselves..."We know....Glasshouse Works." I have come to realize that amost everything of interest in my gardens came from that institution. Why? Because I know that I can depend on the unsurpassed knowledge of the owners to steer me in the right direction on plant selection. They have even taken time to visit my home so that they can give me even better guidance.

If you're looking for the antiseptic atmosphere of a chainstore nursery, Glasshouse is not for you. Stick with the places that supply novices with petunias. But if you're a serious, get-your-hands-in-the-dirt kind of real gardener, you will wonder why you haven't visited there before.

I don't know how I could have continued with my avid interest in plants had it not been for Ken and Tom at the Glasshouse Works. It's a rite of spring to return there...kind of like the proverbial swallow. And everytime a gentle summer breeze awakes the windchimes I purchased there, I'm reminded to be thankful that such a wonderful world of green exists. Glasshouse Works---one can't go wrong.

Positive wshelby
(1 review)
On Aug 6, 2006, wshelby wrote:

Based on recent observations posted on this website, concerning GlasshouseWorks in Stewart, Ohio, I am compelled to write.
I have lived and gardened all over the United States. I won't take the time and space to list my numerous credentials, professional or private. Suffice it to say, I have been deeply involved in the industry and art of horticulture for 17 years. I have been a commercial buyer, grower, installer and designer of plant material indoors and out. No matter where I have lived or worked over these years, Glasshouse Works' catalog has always been on the top of the vast heap of publications that grace my desk.I have always scheduled at least 2 buying trips a year--driving sometimes as far as from New York, Philadelphia and Virginia--and I have never been disappointed in any plant material. I enjoy the environment of Glasshouse Works. I know that the nomenclature is always spot-on. I've always been treated as a valued customer, and I consider Glasshouse Works to be an asset to the industry. The astute staff and brilliant owners have worked incredibly hard to supply quality plants. Having worked and shopped in both large-scale and small-scale plant material production facilities, I can honestly say, "Bravo to Glasshouse Works and thank you for your atmosphere, ambiance and great service."

P.S. My Kenilworth Ivy is doing great! Glasshouse Works is a unique place and experience in a world of the banal. Keep up the very good work.

William L. Shelby III HT
P.O. Box 188
Seaman, OH 45679

Positive trilliuman
(1 review)
On Aug 5, 2006, trilliuman Logan, OH wrote:

I almost hate to go to GHW, but I've been doing it for over 20 years. Why? Because every time I go I am stunned by the selection of rare plants and unique ideas of displaying them. This results in having to buy more plants and do the labor necessary to create more gardens at home. These guys have fosterd and biggie sized my plant addiction to a degree that noone else has. GHW is an adventure and a treat to visit. If only it weren't so compelling.

Positive anniegrannie
(1 review)
On Aug 5, 2006, anniegrannie Creola, OH wrote:

I've been purchasing plants from glasshouse works for over ten years. Their perenials,shrubs,and trees are my favorites; but I have also purchased several tropicals. I am particularly drawn to varigated and golden leafed varieties. I have also purchased some native perenials that have done well in my Hocking Hills garden. The forty-five mile trip to get there is worth it. P.S. They let me feed the fish in their pond.

Positive crossangela
(1 review)
On Aug 5, 2006, crossangela Athens, OH wrote:

I have been visiting GHWs since I came from England, sixteen years ago. Like many of the specialist nurseries in England it is a wonderful crazy place, which now does almost all of its business on-line. It must be so inconvenient for them to offer their plants retail but I have always felt so welcome. I feel very privileged to be allowed to visit and shop at the nursery. As a result I have a garden filled to the brim with rare and interesting treasures at what I consider to be bargain basement prices. I will see or read about a plant in my garden library, make a note of its name, mosey into GHW , and Good Grief! they have it !--in the golden-leaved form for my "gold garden", the variegated form for my "woodland garden" and the white-flowered, double form for my "white garden".Sometimes I visit just to soak up the plantsman's energy and every time I find another irresistible jewel. Complaining about the looks of GHW is like walking into a Mom and Pop store, finding it full of designer clothes like Dior and Versace in amongst the Fruit of the Loom and then whining about their outdated cash register. They don't pretend to be a slick, high volume, garden centre, full of artificially juicy plants that will die the minute you stop nursing them. They're funky, eccentric, brilliant, plantsmen who bring tough, garden-ready plants to people who appreciate quality.

Negative TrinidadColeus
(1 review)
On Aug 5, 2006, TrinidadColeus Athens, OH wrote:

During July, several members of my garden group visited the Glasshouse Works in hopes of a gardener's excursion. This place is right in the middle of a small, rural residential neighborhood. What a dump. We did not know we were going to such a disorganized, messy and dilapidated business. Dead and overgrown plant material, pots, and trash is everywhere and the buildings are so old and in disrepair, they are literally falling down. The outside of the property was so overgrown with weeds, bushes and trees that it is nearly impossible to believe that a business is contained within this collection of abandoned old houses clustered on the property. We were leary to buy anything because of the appearance and how difficult it was to find anything without assistance. We cut short our garden tour. The staff gave us the impression that they knew about plants but the appearance of the place told us they must really struggle with running a garden center and greenhouses. We won't be inclined to return unless they clean the place up and organize it to make it inviting to avid gardeners.

On August 5th, 2006, TrinidadColeus added the following:

How do they operate this way?
On Aug 5, 2006, Glasshouse Works responded with:


On Aug 13, 2006 10:21 PM, Glasshouse Works added:

This person is not a customer. She or he has never purchased a plant or an item from our galleries. I believe she or he either went to the wrong place or entered the business from the back alley and walked by our stock and experimental breeding area and then left. We maintain our own stock plants and propagate from these plants. We hybridize and we have a private area where new plants are grown on before the best are selected out. Thank goodness we are not a “Garden Center.” We are a rare plant nursery and a display garden with rare and variegated plants arranged in display beds. The open areas are kept weeded and beautiful. The avid gardener is always thrilled to see plants they might have only seen in pictures in books. This is why we are famous. One does not come to Glasshouse Works to purchase nationally advertised common garden plants. We have bus tours and tourists from all across the country coming in regularly. Our knowledgeable staff is always available to give a great tour of the “Official” Garden Area. Some gardeners are sometimes thrilled to be able to get into our “Private” growing area to see plants (if we have a bit of spare time) that might be introduced in the next few years. I wrote this person a nice letter inviting her or him to identify himself or herself and come out to visit our actual display gardens and be given a personal tour. We have received no answer. We have done a lot of upgrading the last few years and the Showroom is newly painted and filled with superb garden art and items from local artists. We offer a line of hand-carved granite statues and have a beautiful area in the Showroom of handmade African Art. We offer bonsai pots, grow lights, and potting supplies. We are open to the public on Fridays and Saturdays. We always work closely with both the Athens and Marietta Tourism bureaus. They are happy we are here! They consider us a valuable local resource. Most of the garden clubs in Athens, Parkersburg, and Marietta are our supporters."

Negative pepsncrotons
(1 review)
On Jul 21, 2006, pepsncrotons Pompano Beach, FL wrote:

I placed an order with this company in mid-January. I promptly received an invoice in the mail outlining my order and informing me that the order was already being processed, but may take until spring since it was 'currently winter in Ohio'. Over $500.00 was charged to my credit card, but I was willing to "wait until the spring" when the plants would be ready. I called in mid-May to inquire about the order. They were very polite and promised a "rush" would be placed on my order. Two weeks passed with no contact, no plants. I sent an email inquiry which was promptly replied to, stating that because of a cold/dark spring, the plants did not root but that they would try to get at least one of each plant together and *another* rush would be placed on my order, I would be contacted when the order shipped. Another four weeks passed, no contact, no plants. I sent another email inquiry, this time just giving up and asking for my money back (after a 6 Month wait). They promised that a refund would be processed, which it was, and that when the plants are ready, they will pack them up and bill me again for what ever they had ready. Three weeks have passed, no contact, no plants.

I would have been willing to make this a neutral review, however, looking at the facts, it would not be fair to other members to say it was a neutral experience. I was charged over $500.00 for plants that could not be shipped inside of 6 months, SIX MONTHS. Even though I received a complete refund, I still don't have the plants that were advertised, charged for, made polite excuses for, but never shipped. So no, it was not a pleasant 'neutral' experience.

I was also politely informed in one of the emails that because I ordered "weird" or "less common" plants (isn't that what they're supposed to be all about?) , that that was the reason the order was delayed. I suppose it is easier to take orders for plants that they don't have, rather than have an inventory of plants and have that inventory coincide with what is being advertised on their website.

What is even more aggravating is that I just checked back on their website, just to see if they were still advertising the plants that I had ordered (and had not received) and they are! Furthermore, they are advertising a collectors pack of a variety of 6 of the same genus of plants that I ordered, but "were not ready because of a dark spring" !!! And to top it off, one of the recent posts here speaks of bromeliads that I ordered, but did not receive, because they were not ready!!! How could they not be ready for a six month old order, and someone here has just received it?

Shop at your own risk here folks. Take consolation that they are willing to refund your money, if after 6 months your plants still aren't ready to ship. And don't order "weird" or "less common" plants, even though that is supposed to be the draw with this company.

Quite dissappointed indeed.

On Jul 21, 2006, Glasshouse Works responded with:


On Aug 16, 2007 10:40 PM, Glasshouse Works added:

We mailed a subsequent order to this customer and he said he would change or alter the review to neutral or positive if time permitted. I can certainly understand with all the time constraints we all have that he did not make it back to do an update. We tried to work out the problems and he got some plants. Tom "

Negative jackaloupe
(1 review)
On Jul 16, 2006, jackaloupe San Francisco, CA wrote:

I have tried to place orders with this company since April of 2006. Its now the middle of July. I get e-mail promsise's but no results. I am very fustrated with this company. They promise but don't seem to be able to follow thru. How does any one get thru to this company?

On Jul 16, 2006, Glasshouse Works responded with:


On Aug 12, 2006 2:13 PM, Glasshouse Works added:

I believe we never received payment on an order made early April. We emailed requesting follow up. We finally deleted the order from our files after not hearing back."

Positive MusaRojo
(7 reviews)
On Jul 16, 2006, MusaRojo wrote:

Many of my searches for unusual plants lead to this company, so I finally decided to take the plunge and order from them despite the mixed reviews. My plants took a long time to arrive, however they were the correct varieties and I believe they were in good shape when they arrived. More on that later. I did get one surprise; a plant I believed would be sent as a bulb arrived as a plant in a small pot. I suspect that when some of my other plants were ready, this one was no longer available in a dormant state.

I get the impression from some of the other reviews that many of the plants offered are only propagated when they are ordered. Given that many of them are plants that are grown only by small dedicated groups of fans, this would make sense and I will take this into account the next time I order from this company. In an age of mass produced plants, it didn’t occur to me that part of my order might have to be specially propagated.

I received an e-mail when my order was shipped via FedEx. FedEx tracking revealed it would arrive on a day I had to leave town on unexpected urgent business. I asked a neighbor who is also into gardening to open the package for me and look after the plants during the four days I would be gone. When I got home, I found the package had been on my front porch in the sun for four days. My neighbor’s wife has since told me he is in the early stages of Alzheimer’s and probably doesn’t remember my asking him to look after the plants. The plants looked like well grown plants that had been in a hot dark box in the sun for several days. They have all recovered from their ordeal and are now doing well. I also received a nice bonus plant that I am unable to use in my garden; it has been put in a larger pot and will be traded or given as a gift.

My advice to anyone ordering from Glasshouse Works would be to allow lead time for rare plants to be individually propagated. And of course, if you can’t be home when they do arrive, make sure a dependable person will take care of them until you get back. I will order again from this company in the future

Neutral BOB740
(1 review)
On Jul 12, 2006, BOB740 East Aurora, NY (Zone 6a) wrote:

My first reaction on receiving my order was Negative. But in fairness,I decided on Neutral,as some of the 'poor' was offset by the 'good'.
First the 'poor' : $18 for a 4" Dyckia 'Carlsbad' that should have been 12" or better ? But,they must have realized this too,so they sent two 4" plants. I felt a little better. By their own e-mail before I placed the order,I asked how many Deuterochonia Lorentziana will be in the clump I receive for the $8 ? The answer was 'usually 3-4' ,well,I received just 1,half dried out,and the stem close to mushy. (it won't root or survive) .I was not pleased.
And now the 'good' :The hard -to-find Puya Berteroniana for $8.50,was a bargain,nice 8" size,and excellent condition.I've seen this plant offered for $20 elsewhere,and half the size of the one I received. I was very pleased. The Ambrometiella chlorantha clump for $5,was very good,consisting of about 7 heads (better than the 'usual 3-4). Pleased again! The Cryptanthus plant I ordered was another fine looking healthy plant,and they put in another 'freebee',and that was good.. The packing of the plants was some of the best I have ever seen. But it was so tightly done,that the outer leaves of the 2 succulent Dyckia's did get a bit bent,damaged, from the pressure. They would have done better just loose in the shredded paper.
As we've seen in other reviews,the LONG wait to receive your shipment is irritating,especially when they charge your C.C. right away. Anywhere else I've ordered,they charge when they ship. So that was my first experiance with GW.
Mixed feelings on wether I'd order again. ....We'll see. RKC.

Positive senlarrs
(12 reviews)
On May 27, 2006, senlarrs Harrisburg, PA (Zone 6a) wrote:

Be very patient with this company. It took two emails before they answered concerning my shipment date. They did shipped within the time frame on their site and when I received the shipment it was by fedex. The plants were healthy and large and I received a freebie, which was nice!

Again, do be patient!

Negative DaleTheGardener
(6 reviews)
On May 23, 2006, DaleTheGardener Tampa, FL (Zone 10a) wrote:

These people are plant collectors and not high quality plant sellers. Almost all the comments (even many of the positive comments) I have read indicate that they never have all the plants on their website and quality & size are ongoing issues with them. They do not appear to give refunds, only credit for more plants.

I ordered from them in Dec 2005 and Jan 2006 and paid at the time I ordered. I recieved my order mid May 2006. It was incomplete, they made substitutions without my consent. Over 3/4 of the plants sent were of the lowest quality I have gotten thru a mail order firm. About a quater of the material was barely rooted plugs or liners made to look like 3" material. Many were incorrectly planted and had stem rot in various stages.

They were well packed, but, many were crushed and leafless. The box was not damaged on the outside which leads me to believe they caused the damage by over packing the shipment. They said they combined my two orders and sent an invoice for only one of the two orders.

They repeatedly ignored my email, made polite excuses, my favorite was that the weather was bad. Hard to believe, since they have greehouses for these frost tender plants. I found them to be pleasantly evasive.

They have an incredible collection of plants and it seems a shame that they only place they all seem to exist is in cyberspace and their digital photograph collection.

I will never do business with this firm again. I do not wish to receive anymore plants of such low quality after a long and unnecessary wait.

On May 23, 2006, Glasshouse Works responded with:


On May 23, 2006 8:33 PM, Glasshouse Works added:

We will of course contact this customer and give a refund for the appropriate amount if we need to. I will give further comment as soon as this gardenener and I talk and decide what to do. We always work with every customer till they are pleased. Tom

On May 24, 2006 10:21 AM, Glasshouse Works added:

Previously I wrote: We will of course contact this customer and give a refund for the appropriate amount if we need to. I will give further comment as soon as this gardenener and I talk and decide what to do. We always work with every customer till they are pleased. Tom
Update: Today I contacted the customer to offer help and possible solutions to the problems he felt he was having with us. He said he did not want to order from us again, so I gave him a refund for all backordered plants and postage. We have thousands of orders that go out without a hitch, so when something like this happens we try our best to take care of it. We ship all year as crops are ready. If we ship at the best time for that particular plant, then there are never any problems with the shipment. When to try to accomodate southern planting schedules we sometimes have some plants that may need a bit more finishing, may be off color, or a bit small. We always give bonuses and extra plants when this occurs. To solve this seasonal deadline problem, we will not accept any more purely seasonal orders from the deep South. We do not have the same weather as the deep south, so our crops might be delayed. Some of our more uncommon coleus might not
be ready until June for instance. We will try to make this clearer to our Southern gardening friends if they wish to order. I will be notating this on the Coleus pages on our website shortly. Tom"

Positive Paro
(2 reviews)
On May 19, 2006, Paro Bella Vista, AR wrote:

My experience with Glasshouse Works was very positive. My emails were responded to very quickly and all questions answered. The plants I received were packed perfectly and are much larger than any I have received from other on-line companies. I ordered some of their own hybrid Begonias, which I had no experience with, and am very pleased. I would not hesitate to order from them again.

Positive alsiegrist
(1 review)
On May 18, 2006, alsiegrist Hoffman, IL wrote:

I just received a large order of coleus from Glasshouse Works at my home in Illinois..... and every single coleus plant (all 32 of them @ $77.25 + shipping) was packed with care with individual plastic bags around the 4 x 4 pots and lightly-wetted shredded paper was wrapped around the plants to support the plant's structure and then the whole pot and plant was tightly wrapped in a sheet of newspaper for shipment...
All of my plants arrived in good condition. I have received bad shipments before, but the G.H.W. quality product is both expected... and appreciated.
This was my second order from Glasshouse Works and the first order was also received OK.

My hats is off to Glasshouse Works for wonderful plants and their careful packing!
Al Siegrist
Hoffman IL

Neutral MerryMary
(2 reviews)
On May 16, 2006, MerryMary Ocoee (W. Orlando), FL (Zone 9b) wrote:

After contacting the company over a month ago, I have still not recieved my LARGE order from them. It was placed in Jan and it is now May, and still nothing......
Never again will I order from this company, they have my money, I have nothing....Buyer beware....

On May 20th, 2006, MerryMary changed the rating from negative to neutral and added the following:

We have mutally agreed upon a full refund, which I have recieved. GHWs sent some complimentary plants in good faith to make the issue right.

I have changed the rating from negative to neutral.
On May 16, 2006, Glasshouse Works responded with:


On May 19, 2006 7:00 PM, Glasshouse Works added:

As soon as I heard that this lady was upset with the delay, I refunded her entire payment for the plants. I also sent her a gift of five of the coleus that she had ordered as a goodwill measure from the Glasshouse Works. Because of the dark and dreary month of May in the Ohio valley, the plants were not rooting quickly. She would have gotten some of our finest new hybrids. I wish her good luck on her gardening. "

Negative sugarweed
(4 reviews)
On May 15, 2006, sugarweed Okeechobee, FL (Zone 10a) wrote:

Had to call to find out when and if my order would be shipped. Asked to be sure and e-mail me when shipped so someone could unwrap and care for them if I were not in Jacksonville when they shipped.
Tom, spoke with me and verified my e-mail addy. Said he would e-mail when shipped.
***NO E-MAIL!!!***
It was a fluke I found the un-expected package and spent until dark unpacking and rehydrating plants.
Incomplete, half dry, half soggy, scrawny and broken plants that some do not even resemble plants pictures I ordered from.
5 UN-WANTED UGLY Bonus plants and an $11.50 credit slip were included. Several plants had holes in the leaves.
I am on a limited income and have let myself calm down before writing this. They billed my Visa the day they got my order for $126.00. It was 2 months before they shipped them.
I am so disappointed I have been in tears several times.
Please if you want pretty coleus plants find almost anyone else to order from.
I would expect a site that is so pretty and has had over 450,000 viewings to do SOOOO much better than this

On May 17th, 2006, sugarweed added the following:

After several calls pleading with me to change my rating here, offering to send more plants, and boasting about the 10 calls received just that day saying what great plants they had sent folks I told Tom I was leaving town and did not want any more plants. That there would be no order from me next year. He said he would credit my debit account for $50. I thanked him and he e-mailed me that the credit to my account had gone thru. I have checked the bank account 6 times today, no $ added so far.
The purpose of Garden Watchdog is to help us not send off money and have to wait for months to hear from the plant sellers. I would very much like to see that $50 of the $126 they took returned to my account. I would consider Tom and me even. He was very nice in spite of all of this. I cannot however change my rating.
On May 20th, 2006, sugarweed changed the rating from negative to neutral and added the following:

Recieved 3 nice replacement plants yesterday and a $95 refund. Tom is one of nicest people I've ever had conflict with.
On July 31st, 2006, sugarweed changed the rating from neutral to negative and added the following:

To add insult to injury one plant I received turned out to be Inky Fingers instead of the Black Magic I wanted.
Guess they thought I wouldn't know the difference, but after much research I have Inky fingers and No Black Magic!
On May 15, 2006, Glasshouse Works responded with:

"I have never made a rebuttal on the Garden Watchdog before, but I feel I must here because I want people to know that we do work with every customer as personally as we can. We have been in business for 30 years and we have many fine and longterm customers. You can rest assured that any problems with any order from Glasshouse Works will be fairly taken care of!

In this case,I still wish this lady the best. I felt bad that she did not like the plants that we sent. She said Coleus Japanese Giant was broken; I mailed her a replacement. I called and talked with her and she knows a lot about plants and loves coleus. I would love to know more about her garden. Many of the coleus on the market now are our hybrids and some are hard to get hold of and slow growers. I tried to talk with her about what to do to remedy the situation. Her plants cost 95.00 plus postage. I have now refunded her the total 95.00 she spent on plants (minus the postage which we paid Fedex). I know she will do well with them. They were off color a bit because of the dark days here in Ohio. I told her that, but I think she believes we mailed her the wrong ones. We are the hibridizers so I know we did not.

But when it comes to a point like this, I believe the customer is right. We have not been here for 30 years without being good with our customers. We offer a lot of rare items and it is sometimes difficult to keep a rigid schedule for shipping. I correspond with all customers as much as I can, especially if there is a delay is shipping. And I will call and talk with them personally if I feel there is a misunderstanding. We love the plants we grow and want everyone to contact us first if the customer ever has any problem with an order from Glasshouse Works. You will notice many of our reviews the last couple years have been very positive. We strive to keep it that way. I am Tom Winn, one of the owners. "

Neutral woof12
(17 reviews)
On May 3, 2006, woof12 Philadelphia, PA wrote:

Even though I read about Glasshouse Works here they had something I couldn't find anywhere else so I gave them a try. All the postive and the negative things happened. I probably should've listened but I didn't. The first order was so messed up I just cancled it. The 2nd time I tried them the plants were alright but it took forever, and I mean forever. The 3rd. time was the worst. This time it was extra long. When I called to ask about that week They sent my order but with the wrong plants. The invoice inclosed put a rush on it because I simply called to check. What's worse was they changed my order without even letting me know. Only after calling & complaing did they finally send the correct plants, but eveything written about GHW in this website is true. They list a lot of plants, but you take your chances getting anything from them.

Neutral gencon
(16 reviews)
On Apr 24, 2006, gencon Schenectady, NY wrote:

- Plant:Tiny plant just received, grafted plan with only one bud pushing new shoot... The catalog picture is much bigger and with several buds/stems/leafs...
Small but healthy.

-Communication: got 1st question answered promptly.. but 2nd question with no respond.

Positive acwtim
(16 reviews)
On Mar 31, 2006, acwtim Acworth, GA wrote:

I must say,after reading some of the other comments I was skeptical to order from this company,but because their plant selection was so good as well as prices, I decided to give them a try. After receiving order, I was impressed with the plant size for price. The roots were growing out of the bottom of the pot and the tops were equally impressive. I also received a bonus plant.
The only problem I had was my e-mails were not always answered, until I placed the order and then they were answered quickly and to my satisfaction.
This is one of the best mailorder experiences I have had considering the value,quality, and very good plant selection. I plan to order again in the future.

On August 29th, 2006, acwtim added the following:

It has been months since I ordered from this company and I am blown away by the growth of my plants. The best quality plants ever ordered online.
Neutral lovethydog
(5 reviews)
On Feb 7, 2006, lovethydog Payson, AZ wrote:

After placing my order and waiting for 2 weeks for a response I decided to call for the ETA on my order. The man that answered the phone could only say ", we are a very small company You'll have to bear w/ us". The worst part is that they charged my credit card for more then the invoice amount. I cancelled the order. This is a company I would watch out for..

On February 8th, 2006, lovethydog changed the rating from negative to neutral and added the following:

I was contacted by the owner immedietly after leaving my feedback and have decided to change it to neutral.
Positive personaobscura
(1 review)
On Nov 7, 2005, personaobscura Columbus, Ohio
United States (Zone 5b) wrote:

My wife and I have been regular customers for over five years. This company has an amazing variety of stock plants and garden art. The owners personally oversee every single order that they sell. I've never been disappointed with their products or service, they've always been patient and very helpful.

Positive plantlady51
(5 reviews)
On Nov 3, 2005, plantlady51 Moline, IL (Zone 5a) wrote:

So far this year I have ordered twice from Glasshouse Works and gotten really nice plants. They have great selection of rare plants you can't find anywhere else. They are always well packed. Some plants are small, but after all, they are STARTER plants. Most of the plants I have received from this company have been good-sized. Some struggle and give up the ghost, but that's the way it goes for any gardener. They always send a bonus plant. Their bonus plants in the past for me have been nice surprises. If I have a concern I call them, and the owner, or whoever answers the phone, has always been very nice to talk to. There are a lot of plants I would never be able to grow, if it weren't for Glasshouse Works, and I am glad they are in business.

Positive houseplant
(11 reviews)
On Oct 29, 2005, houseplant Topeka, KS wrote:

Placed an order this year. My card was charged. but I never received confirmation. E-mailed the company several times aking to confirm that an order was placed, and that the plants were available. Told It's in the mail.Never received one.
Plants arrived two months later with a note saying customer in a hurry, and plants I ordered not ready. I recieved two that I asked for.The replacements I recieved were (begonias) rhizo's and shrubs when I mainly ordered canes. Half the plants are growing poorly, the others never recovered- and were tossed out this fall.
Sent an e-mail asking about one of the replacements, never recieved a reply.
Will never use again.

On November 10th, 2005, houseplant changed the rating from negative to positive and added the following:

Well, I guess I should have tried harder to contact this company. Glasshouse contacted me by e-mail and an attempted phone call to send me another order free of charge. I just received the plants, and they look wonderful. I must agree that they carry a wider selection of hard-to-finds than I have seen before.
With the "we'll make it right" attitude, I change to positive, and when they get in some new polyscias- I'll use them again!
On April 16th, 2008, houseplant added the following:

I have since placed two orders with GHW. Both came quickly and the plant material was well grown.
There website will make make plants addicts drool. I guess everyone deserves a second chance, and I know I will be using them again.
Neutral krowten
(9 reviews)
On Oct 9, 2005, krowten Greensburg, PA wrote:

I ordered 3 Rhipsalis cuttings and a Passiflora from this company in early summer. Reciept of order took about 1 month.

I was disappointed with working with this company. Most of the items I wanted from them that were in the on line catalog were listed as out of stock or unavailable.

Rhipsalis cuttings were very small, less than half that of the size I received from Lauray of Salibury and Bob Smoley's Garden World. Glasshouse provided 1 cutting of each variety, while the other companies sent multiple, larger cuttings. Still, being Rhipsalis, they thrived and have quadrupled in size this summer. Unfortunately, the Passiflora was also very tiny and did not survive more than a few weeks after transplanting. Considering the reputation of some Passiflora to "pause" for a while after transplanting, I think they should be shipping larger plants.

I cannot recommend this company and will go elsewhere for future items. You can find better value elsewhere with other compines listed on DG.

Positive MissMarple
(1 review)
On Oct 8, 2005, MissMarple San Francisco, CA wrote:

I'm very happy with the plants I got. I wanted them to add to my bonsai collection. Not only are the three I ordered just perfect for my project, but they actually added an unexpected bonus which is also perfect. The plants are healthy, came very well packaged and quickly. I found exactly the plants I had been looking for and was unable to find on other sites. I will be a return customer. I've added them to my address book.

Positive artcons
(1 review)
On Oct 6, 2005, artcons Fort Lauderdale, FL (Zone 10b) wrote:

I usually don't order plants by mail, but I could not find locally a Passiflora suberosa. I ordered four of them on Sept. 26 and received my order October 6. That's pretty good service. The plants arrived in excellent condition. The plants were in pots and wrapped with plastic wrap. The soil was still moist. Shredded paper kept the plants from bumping into each other during shipping.
The company threw in an additional plant of a different species. Nice touch.
I found their on line catalogue informative and well done. Ordering was easy. I would recommend them.


Positive pirl
(33 reviews)
On Sep 6, 2005, pirl (Arlene) Southold, NY (Zone 7a) wrote:

I placed my order and received it (all coleus plants) shortly thereafter along with a bonus plant. All arrived wrapped separately and superior to any other packaging. All of the plants thrived and still are doing great.

My only complaint would be for two I ordered they confirmed and reconfirmed and yet in the final shipment they crossed out names and inserted other names with no asterisk to say that either the photo was misidentified or they ran out and this was the substitute. A little slip of paper could be used to tell the consumer what happened.

All in all I'm more satisfied with GW than any other company I've ever ordered from.

On May 29th, 2008, pirl added the following:

Once again, perfect packaging, perfect plants and I wouldn't hesitate to recommend Glassworks. The Thai caladium look as fresh as can be and anyone would be hard pressed to know they were ever in a box for a few days.

I'm VERY pleased with them.
Negative tasf45
(1 review)
On Sep 6, 2005, tasf45 Saint Charles, MO wrote:

If you order from this company, get ready to wait a LONG time for tiny plants.

I ordered a Crassula Ovata Variegata (rare, blunt-tipped variegated Jade Plant) from them for $12. I put in my order in December and wait, expecting for my order to show up soon after it warms up. I wait...and wait...and wait some more. Spring sprang and Summer was approaching, when my order shows up in late May. That didn't stop them from charging my debit card back in December though! Just what in the hell did the $10 for S&H go towards!?!

By the time it arrived, I forgot that I even ordered it. I was surprised that I'd be getting a package when I haven't ordered anything for months. I open it up and find...

Four leaves on a 1-inch stem. And some other ugly plant I didn't even order.

The only explanation that I got as to this belated, petite plant was a note, written in pencil, on my invoice "very, very rare". It must be so "rare" that they can't even find it in their greenhouse, but that won't stop them from selling it!

On Sep 6, 2005, Glasshouse Works responded with:


On May 17, 2006 6:39 PM, Glasshouse Works added:

This fellow has moved, it appears. I wanted to give him a replacement with another plant, but we have not located him since his order. "

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