Comments regarding Glasshouse WorksClick here to return to Glasshouse Works's listing.
|On Oct 24, 2006, Thistlefield Naples, NY wrote:
I have ordered from Glasshouse Works several times. I read and understood their shipment policy and procedure so I was fully prepared to wait until my shipment came.
|On Oct 19, 2006, PCrisler Ft. Wright, KY (Zone 6a) wrote:
About a week and a half ago I read the reviews for Glasshouseworks and was a bit hesitant about placing an order. There are so many negative comments, but I checked out their website anyway and saw a huge variety of plants. The prices were surprising, too. I am just beginning to collect philos, and they had so many different ones that I decided to order despite the negativity I'd read here. (my mom always did say I was a "hardhead"). I placed an order on October 13, and received my order on the 18th. From the comments I'd read, I didn't expect my order for weeks! I was so excited as I opened the package, I was like a little girl at Christmas! I have to say that I was extremely happy with everything I received. I did have a concern about one of the plants, so I called and spoke with Tom who spent a great deal of time talking to me, and gave me suggestions. I am completely 100% satisfied! Tom was so helpful, he could not have been nicer. I do not believe that any of the negative comments that I read would have been posted at all if those customers had taken the time to call the company with their concerns. I am so glad that I ignored them. Customer service is excellent, Tom is a gem, and I will be a loyal customer for life. In fact, I am planning to visit the store. I highly recommend Glasshouseworks. Oh...and Mom...sometimes it's good to be a "hardhead".
|On Oct 18, 2006, tropicalstuff San Francisco, CA wrote:
I recently placed an order with GHW, and my overall experience was very good.
|On Sep 18, 2006, hostamomma Dundee, IL wrote:
Service from this company was excellent! They went out of their way to ensure they had my complete order (after a few e-mails went missing on my end). The plants they shipped were very well packaged, healthy, and good sized for the price. In addition, they refused to sell me a plant I wanted because they were not satisfied with the quality of the available stock. To cap off the transaction, they included a very nice bonus plant which I had mentioned wanting, but did order at this time. Shipment was timely (within a week of ordering) and an e-mail with a tracking number was provided. Highly recommended!
|On Aug 22, 2006, tester36 Huxford, AL wrote:
I have ordered numerous times from these folks and they have always went the extra mile if it was not right if i emailed them they fixed it no problem as soon as I have some more money I will order again I can furnish pictures of what I have .
|On Aug 20, 2006, Bill_in_Ohio Cutler, OH wrote:
My wife and I discovered Glasshouse Works in 1978 by sheer serendipity and have had the pleasure of visiting at least once a year ever since. We have seen it grow from a small operation into the exciting complex of greenhouses and gardens that it is today.
|On Aug 17, 2006, K374n Woodsfield, OH wrote:
I love to come here and take a leisurely stroll around their grounds to see all the unusual and rare plantings that you read about but cannot find locally. Their staff is very helpful, courteous, and knowledgeable. I was looking for three unusual philodendrens. Imagine my joy when they located all three for me. Among other plants, I also purchased an unusual alocasia. Within three weeks, the alocasia died, and a short time later, one of the beautiful philodendrens succumbed to pests, despite my fervent efforts to save it.
|On Aug 15, 2006, MRubinOH Cuyahoga Falls, OH wrote:
By chance I happened upon Glasshouse Works while driving on back country roads in SE Ohio. The nursery provided a delightful experience, overflowing with a large variety of unusual, as well as traditional, plant material. The staff was helpful and knowledgeable, responding to several questions and offering to help find particular specimens. I bought several plants and intend to go back.
|On Aug 14, 2006, BobbyLee Austin, TX wrote:
4 plants purchased: 2 plants arrived ok (although one of these was misnamed on the Glasshouse Works website and turned out to be a plant I already had),1 plant arrived w/ only a single very wilted leaf and died almost immediately, and 1 plant was out-of-stock. Rather than deducting the price of the out-of-stock plant from my order and shipping only the 3 in-stock plants (in which case my order would still have been over the $10 minimum), the staff at Glasshouse Works charged my credit card for the full amount of the original order but substituted a most unattractive multicolored hybrid Philodendron. Furthermore, there was a considerable delay in shipment of my order, and when it finally did ship I was not notified by the staff at Glasshouse Works. This would have been helpful since the package was scheduled for delivery on a Friday during business hours- when, as usual, I was not at home to accept deliveries (though I could have arranged to be home had I been notified). And since shipping was via UPS, which is closed on weekends, my plants remained in their box until I finally received them the following Monday. It's no surprise, then, that one of them didn't make it. Avoid...
On August 15th, 2006, BobbyLee added the following:
Update 8/15/06: This morning I was contacted by a representative of Glasshouse Works. He apologized for the aforementioned shipping mishap and generously offered to refund my entire order. Also, I reviewed my order invoice and it turns out my credit card was not in fact charged for all 4 plants originally ordered and that the extra plant was actually a freebie. So I must apologize and retract that part of my previous comment. I will update this posting yet again as soon as the promised refund from Glasshouse Works appears on my credit card statement. I will also ammend my original rating for this merchant as soon as restitution is made.
On August 23rd, 2006, BobbyLee changed the rating from negative to positive and added the following:
Update 8/23/06: Thomas @ Glasshouse Works has indeed made good on his promise to refund my entire order. Though I'm not entirely comfortable with this sort of quid pro quo, I have per his request reversed my original rating of Glasshouse Works' performance.
|On Aug 13, 2006, Celene Columbus, OH wrote:
I've purchased from GHW for more than ten years and have been exceptionally pleased with the plants, selection, and shopping experience. Others commented about the condition of the premises, I've always found the buildings to be in good shape, and the beds and display houses a fascinating treasure trove. GHW actually grows and propagates thousands of unique species, and their display beds have inspired me to be a more adventurous gardener indoors and out. It's true they don't have row upon row of the same old tired perennial and annual species as the 100 garden centers we passed on the way-thank goodness!
|On Aug 13, 2006, dgrushon Santa Ana, CA wrote:
I'm in Southern CA. I ordered from Glasshouse Works in Jan. 2006 from their website and received a confirming letter and a charge to my credit card. After that...nothing. I've called them long distance 3 times (they didn't respond to my email) and been told the plants are "in the chute," "should ship next week," etc. I understand there are delays due to winter weather and plant availability, but I've ordered from other sources and never had these problems. I’m ready to give up.
On August 15th, 2006, dgrushon changed the rating from negative to positive and added the following:
Tom of Glasshouse Works contacted me with several phone messages and emails apologizing for the delay. He shipped them overnight at no extra charge. I received my order today, along with several additional plants that he included at no charge. All the plants are beautiful and thriving.
|On Aug 11, 2006, marthastar Marietta, OH wrote:
The plant stars in my garden, ranging from 6 months to 25 years, are from Glasshouse . I am glad they are within driving distance so I can select with the expert help of Ken and Tom. If I weren't close, I would order from them. People in Marietta keep a close eye on my garden to see what is new, and most know it came from GHW! I would recommend it as a wonderful place to shop.
|On Aug 8, 2006, Bruce450 Rancho Santa Fe, CA wrote:
I have been ordering from GHW since 1975, primarily from their catalogue; however, I have traveled specifically to visit their nursery on a half dozen occasions, quite a trip from San Diego. For anyone expecting to visit a “Garden Center”, the GHW’s nursery is definitely not that. My visits to them have been uniformly productive and enjoyable. They have the largest collection of rare and unusual plants of any grower that I have encountered, even out here in California. Their services are definitely for the serious plant collector, not for the casual gardener. I have experienced very few problems in dealing with them and I have found Tom to be quite helpful when there are problems in an order. Probably my greatest complaint has to do with their need to propagate certain plants from their stock plants and the delay that mandates. Any collector who has visited them can appreciate the sheer volume of plants they have and the volume of business they do. The wait for cuttings to root sufficiently for shipment can be frustrating to someone like me who “has to have it NOW!”
|On Aug 8, 2006, notanovice Marietta, OH wrote:
Glasshouse Works never fails to amaze me. I leaf through the latest gardening magazines and see a plant I have to have. My local nurseries either laugh at me or puzzle over something that isn't a petunia. However, I know where the golden treasure lies---in Stewart, Ohio at the homey headquarters of The Glasshouse Works.
|On Aug 6, 2006, wshelby wrote:
Based on recent observations posted on this website, concerning GlasshouseWorks in Stewart, Ohio, I am compelled to write.
|On Aug 5, 2006, trilliuman Logan, OH wrote:
I almost hate to go to GHW, but I've been doing it for over 20 years. Why? Because every time I go I am stunned by the selection of rare plants and unique ideas of displaying them. This results in having to buy more plants and do the labor necessary to create more gardens at home. These guys have fosterd and biggie sized my plant addiction to a degree that noone else has. GHW is an adventure and a treat to visit. If only it weren't so compelling.
|On Aug 5, 2006, anniegrannie Creola, OH wrote:
I've been purchasing plants from glasshouse works for over ten years. Their perenials,shrubs,and trees are my favorites; but I have also purchased several tropicals. I am particularly drawn to varigated and golden leafed varieties. I have also purchased some native perenials that have done well in my Hocking Hills garden. The forty-five mile trip to get there is worth it. P.S. They let me feed the fish in their pond.
|On Aug 5, 2006, crossangela Athens, OH wrote:
I have been visiting GHWs since I came from England, sixteen years ago. Like many of the specialist nurseries in England it is a wonderful crazy place, which now does almost all of its business on-line. It must be so inconvenient for them to offer their plants retail but I have always felt so welcome. I feel very privileged to be allowed to visit and shop at the nursery. As a result I have a garden filled to the brim with rare and interesting treasures at what I consider to be bargain basement prices. I will see or read about a plant in my garden library, make a note of its name, mosey into GHW , and Good Grief! they have it !--in the golden-leaved form for my "gold garden", the variegated form for my "woodland garden" and the white-flowered, double form for my "white garden".Sometimes I visit just to soak up the plantsman's energy and every time I find another irresistible jewel. Complaining about the looks of GHW is like walking into a Mom and Pop store, finding it full of designer clothes like Dior and Versace in amongst the Fruit of the Loom and then whining about their outdated cash register. They don't pretend to be a slick, high volume, garden centre, full of artificially juicy plants that will die the minute you stop nursing them. They're funky, eccentric, brilliant, plantsmen who bring tough, garden-ready plants to people who appreciate quality.
|On Aug 5, 2006, TrinidadColeus Athens, OH wrote:
During July, several members of my garden group visited the Glasshouse Works in hopes of a gardener's excursion. This place is right in the middle of a small, rural residential neighborhood. What a dump. We did not know we were going to such a disorganized, messy and dilapidated business. Dead and overgrown plant material, pots, and trash is everywhere and the buildings are so old and in disrepair, they are literally falling down. The outside of the property was so overgrown with weeds, bushes and trees that it is nearly impossible to believe that a business is contained within this collection of abandoned old houses clustered on the property. We were leary to buy anything because of the appearance and how difficult it was to find anything without assistance. We cut short our garden tour. The staff gave us the impression that they knew about plants but the appearance of the place told us they must really struggle with running a garden center and greenhouses. We won't be inclined to return unless they clean the place up and organize it to make it inviting to avid gardeners.
On August 5th, 2006, TrinidadColeus added the following:
How do they operate this way?
On Aug 5, 2006, Glasshouse Works responded with:
On Aug 13, 2006 10:21 PM, Glasshouse Works added:
This person is not a customer. She or he has never purchased a plant or an item from our galleries. I believe she or he either went to the wrong place or entered the business from the back alley and walked by our stock and experimental breeding area and then left. We maintain our own stock plants and propagate from these plants. We hybridize and we have a private area where new plants are grown on before the best are selected out. Thank goodness we are not a “Garden Center.” We are a rare plant nursery and a display garden with rare and variegated plants arranged in display beds. The open areas are kept weeded and beautiful. The avid gardener is always thrilled to see plants they might have only seen in pictures in books. This is why we are famous. One does not come to Glasshouse Works to purchase nationally advertised common garden plants. We have bus tours and tourists from all across the country coming in regularly. Our knowledgeable staff is always available to give a great tour of the “Official” Garden Area. Some gardeners are sometimes thrilled to be able to get into our “Private” growing area to see plants (if we have a bit of spare time) that might be introduced in the next few years. I wrote this person a nice letter inviting her or him to identify himself or herself and come out to visit our actual display gardens and be given a personal tour. We have received no answer. We have done a lot of upgrading the last few years and the Showroom is newly painted and filled with superb garden art and items from local artists. We offer a line of hand-carved granite statues and have a beautiful area in the Showroom of handmade African Art. We offer bonsai pots, grow lights, and potting supplies. We are open to the public on Fridays and Saturdays. We always work closely with both the Athens and Marietta Tourism bureaus. They are happy we are here! They consider us a valuable local resource. Most of the garden clubs in Athens, Parkersburg, and Marietta are our supporters."
|On Jul 21, 2006, pepsncrotons Pompano Beach, FL wrote:
I placed an order with this company in mid-January. I promptly received an invoice in the mail outlining my order and informing me that the order was already being processed, but may take until spring since it was 'currently winter in Ohio'. Over $500.00 was charged to my credit card, but I was willing to "wait until the spring" when the plants would be ready. I called in mid-May to inquire about the order. They were very polite and promised a "rush" would be placed on my order. Two weeks passed with no contact, no plants. I sent an email inquiry which was promptly replied to, stating that because of a cold/dark spring, the plants did not root but that they would try to get at least one of each plant together and *another* rush would be placed on my order, I would be contacted when the order shipped. Another four weeks passed, no contact, no plants. I sent another email inquiry, this time just giving up and asking for my money back (after a 6 Month wait). They promised that a refund would be processed, which it was, and that when the plants are ready, they will pack them up and bill me again for what ever they had ready. Three weeks have passed, no contact, no plants.
On Jul 21, 2006, Glasshouse Works responded with:
On Aug 16, 2007 10:40 PM, Glasshouse Works added:
We mailed a subsequent order to this customer and he said he would change or alter the review to neutral or positive if time permitted. I can certainly understand with all the time constraints we all have that he did not make it back to do an update. We tried to work out the problems and he got some plants. Tom "
|On Jul 16, 2006, jackaloupe San Francisco, CA wrote:
I have tried to place orders with this company since April of 2006. Its now the middle of July. I get e-mail promsise's but no results. I am very fustrated with this company. They promise but don't seem to be able to follow thru. How does any one get thru to this company?
On Jul 16, 2006, Glasshouse Works responded with:
On Aug 12, 2006 2:13 PM, Glasshouse Works added:
I believe we never received payment on an order made early April. We emailed requesting follow up. We finally deleted the order from our files after not hearing back."
|On Jul 16, 2006, MusaRojo wrote:
Many of my searches for unusual plants lead to this company, so I finally decided to take the plunge and order from them despite the mixed reviews. My plants took a long time to arrive, however they were the correct varieties and I believe they were in good shape when they arrived. More on that later. I did get one surprise; a plant I believed would be sent as a bulb arrived as a plant in a small pot. I suspect that when some of my other plants were ready, this one was no longer available in a dormant state.
|On Jul 12, 2006, BOB740 East Aurora, NY (Zone 6a) wrote:
My first reaction on receiving my order was Negative. But in fairness,I decided on Neutral,as some of the 'poor' was offset by the 'good'.
|On May 27, 2006, senlarrs Harrisburg, PA (Zone 6a) wrote:
Be very patient with this company. It took two emails before they answered concerning my shipment date. They did shipped within the time frame on their site and when I received the shipment it was by fedex. The plants were healthy and large and I received a freebie, which was nice!
|On May 23, 2006, DaleTheGardener Tampa, FL (Zone 10a) wrote:
These people are plant collectors and not high quality plant sellers. Almost all the comments (even many of the positive comments) I have read indicate that they never have all the plants on their website and quality & size are ongoing issues with them. They do not appear to give refunds, only credit for more plants.
On May 23, 2006, Glasshouse Works responded with:
On May 23, 2006 8:33 PM, Glasshouse Works added:
We will of course contact this customer and give a refund for the appropriate amount if we need to. I will give further comment as soon as this gardenener and I talk and decide what to do. We always work with every customer till they are pleased. Tom
On May 24, 2006 10:21 AM, Glasshouse Works added:
Previously I wrote: We will of course contact this customer and give a refund for the appropriate amount if we need to. I will give further comment as soon as this gardenener and I talk and decide what to do. We always work with every customer till they are pleased. Tom
|On May 19, 2006, Paro Bella Vista, AR wrote:
My experience with Glasshouse Works was very positive. My emails were responded to very quickly and all questions answered. The plants I received were packed perfectly and are much larger than any I have received from other on-line companies. I ordered some of their own hybrid Begonias, which I had no experience with, and am very pleased. I would not hesitate to order from them again.
|On May 18, 2006, alsiegrist Hoffman, IL wrote:
I just received a large order of coleus from Glasshouse Works at my home in Illinois..... and every single coleus plant (all 32 of them @ $77.25 + shipping) was packed with care with individual plastic bags around the 4 x 4 pots and lightly-wetted shredded paper was wrapped around the plants to support the plant's structure and then the whole pot and plant was tightly wrapped in a sheet of newspaper for shipment...
|On May 16, 2006, MerryMary Ocoee (W. Orlando), FL (Zone 9b) wrote:
After contacting the company over a month ago, I have still not recieved my LARGE order from them. It was placed in Jan and it is now May, and still nothing......
On May 20th, 2006, MerryMary changed the rating from negative to neutral and added the following:
We have mutally agreed upon a full refund, which I have recieved. GHWs sent some complimentary plants in good faith to make the issue right.
I have changed the rating from negative to neutral.
On May 16, 2006, Glasshouse Works responded with:
On May 19, 2006 7:00 PM, Glasshouse Works added:
As soon as I heard that this lady was upset with the delay, I refunded her entire payment for the plants. I also sent her a gift of five of the coleus that she had ordered as a goodwill measure from the Glasshouse Works. Because of the dark and dreary month of May in the Ohio valley, the plants were not rooting quickly. She would have gotten some of our finest new hybrids. I wish her good luck on her gardening. "
|On May 15, 2006, sugarweed Okeechobee, FL (Zone 10a) wrote:
Had to call to find out when and if my order would be shipped. Asked to be sure and e-mail me when shipped so someone could unwrap and care for them if I were not in Jacksonville when they shipped.
On May 17th, 2006, sugarweed added the following:
After several calls pleading with me to change my rating here, offering to send more plants, and boasting about the 10 calls received just that day saying what great plants they had sent folks I told Tom I was leaving town and did not want any more plants. That there would be no order from me next year. He said he would credit my debit account for $50. I thanked him and he e-mailed me that the credit to my account had gone thru. I have checked the bank account 6 times today, no $ added so far.
The purpose of Garden Watchdog is to help us not send off money and have to wait for months to hear from the plant sellers. I would very much like to see that $50 of the $126 they took returned to my account. I would consider Tom and me even. He was very nice in spite of all of this. I cannot however change my rating.
On May 20th, 2006, sugarweed changed the rating from negative to neutral and added the following:
Recieved 3 nice replacement plants yesterday and a $95 refund. Tom is one of nicest people I've ever had conflict with.
On July 31st, 2006, sugarweed changed the rating from neutral to negative and added the following:
To add insult to injury one plant I received turned out to be Inky Fingers instead of the Black Magic I wanted.
Guess they thought I wouldn't know the difference, but after much research I have Inky fingers and No Black Magic!
On May 15, 2006, Glasshouse Works responded with:
"I have never made a rebuttal on the Garden Watchdog before, but I feel I must here because I want people to know that we do work with every customer as personally as we can. We have been in business for 30 years and we have many fine and longterm customers. You can rest assured that any problems with any order from Glasshouse Works will be fairly taken care of!
|On May 3, 2006, woof12 Philadelphia, PA wrote:
Even though I read about Glasshouse Works here they had something I couldn't find anywhere else so I gave them a try. All the postive and the negative things happened. I probably should've listened but I didn't. The first order was so messed up I just cancled it. The 2nd time I tried them the plants were alright but it took forever, and I mean forever. The 3rd. time was the worst. This time it was extra long. When I called to ask about that week They sent my order but with the wrong plants. The invoice inclosed put a rush on it because I simply called to check. What's worse was they changed my order without even letting me know. Only after calling & complaing did they finally send the correct plants, but eveything written about GHW in this website is true. They list a lot of plants, but you take your chances getting anything from them.
|On Apr 24, 2006, gencon Schenectady, NY wrote:
- Plant:Tiny plant just received, grafted plan with only one bud pushing new shoot... The catalog picture is much bigger and with several buds/stems/leafs...
|On Mar 31, 2006, acwtim Acworth, GA wrote:
I must say,after reading some of the other comments I was skeptical to order from this company,but because their plant selection was so good as well as prices, I decided to give them a try. After receiving order, I was impressed with the plant size for price. The roots were growing out of the bottom of the pot and the tops were equally impressive. I also received a bonus plant.
On August 29th, 2006, acwtim added the following:
It has been months since I ordered from this company and I am blown away by the growth of my plants. The best quality plants ever ordered online.
|On Feb 7, 2006, lovethydog Payson, AZ wrote:
After placing my order and waiting for 2 weeks for a response I decided to call for the ETA on my order. The man that answered the phone could only say ", we are a very small company You'll have to bear w/ us". The worst part is that they charged my credit card for more then the invoice amount. I cancelled the order. This is a company I would watch out for..
On February 8th, 2006, lovethydog changed the rating from negative to neutral and added the following:
I was contacted by the owner immedietly after leaving my feedback and have decided to change it to neutral.
|On Nov 7, 2005, personaobscura Columbus, Ohio,
United States (Zone 5b) wrote:
My wife and I have been regular customers for over five years. This company has an amazing variety of stock plants and garden art. The owners personally oversee every single order that they sell. I've never been disappointed with their products or service, they've always been patient and very helpful.
|On Nov 3, 2005, plantlady51 Moline, IL (Zone 5a) wrote:
So far this year I have ordered twice from Glasshouse Works and gotten really nice plants. They have great selection of rare plants you can't find anywhere else. They are always well packed. Some plants are small, but after all, they are STARTER plants. Most of the plants I have received from this company have been good-sized. Some struggle and give up the ghost, but that's the way it goes for any gardener. They always send a bonus plant. Their bonus plants in the past for me have been nice surprises. If I have a concern I call them, and the owner, or whoever answers the phone, has always been very nice to talk to. There are a lot of plants I would never be able to grow, if it weren't for Glasshouse Works, and I am glad they are in business.
|On Oct 29, 2005, houseplant Topeka, KS wrote:
Placed an order this year. My card was charged. but I never received confirmation. E-mailed the company several times aking to confirm that an order was placed, and that the plants were available. Told It's in the mail.Never received one.
On November 10th, 2005, houseplant changed the rating from negative to positive and added the following:
Well, I guess I should have tried harder to contact this company. Glasshouse contacted me by e-mail and an attempted phone call to send me another order free of charge. I just received the plants, and they look wonderful. I must agree that they carry a wider selection of hard-to-finds than I have seen before.
With the "we'll make it right" attitude, I change to positive, and when they get in some new polyscias- I'll use them again!
On April 16th, 2008, houseplant added the following:
I have since placed two orders with GHW. Both came quickly and the plant material was well grown.
There website will make make plants addicts drool. I guess everyone deserves a second chance, and I know I will be using them again.
|On Oct 9, 2005, krowten Greensburg, PA wrote:
I ordered 3 Rhipsalis cuttings and a Passiflora from this company in early summer. Reciept of order took about 1 month.
|On Oct 8, 2005, MissMarple San Francisco, CA wrote:
I'm very happy with the plants I got. I wanted them to add to my bonsai collection. Not only are the three I ordered just perfect for my project, but they actually added an unexpected bonus which is also perfect. The plants are healthy, came very well packaged and quickly. I found exactly the plants I had been looking for and was unable to find on other sites. I will be a return customer. I've added them to my address book.
|On Oct 6, 2005, artcons Fort Lauderdale, FL (Zone 10b) wrote:
I usually don't order plants by mail, but I could not find locally a Passiflora suberosa. I ordered four of them on Sept. 26 and received my order October 6. That's pretty good service. The plants arrived in excellent condition. The plants were in pots and wrapped with plastic wrap. The soil was still moist. Shredded paper kept the plants from bumping into each other during shipping.