On Aug 4, 2005, grikdog St. Paul, MN (Zone 4a) wrote:
I have placed three orders with Glasshouse Works. I just placed a fourth order. I always received what I ordered in the past and was pleased with the plants.
They have many unique things and although I agree their website is a bit clunky it works.
On August 11th, 2005, grikdog added the following:
I received my plants today. Everything looked good and arrived on time. I also want to add something I forgot they always throw in one or two extra plants as a bonus. I love this! I think you should give them a chance if you see something in their catalog you like.
On Jul 2, 2005, Alocasiaaddict Interlachen, FL wrote:
Unacceptable! If you buy from them, get ready to bend over and touch your ankles. I am in the nursery business too, so I understand that things happen. However I ordered a couple of philodendrons from them to try them out before placing a much larger order. I was told the order would ship in 1-2 weeks, anyways on the 4th week I called them up to see what thier major malfunction was. They told me they would put my order in the "rush pile", well like I said i'm in the plant business too, so i knew
"rush pile" = "I forgot pile". Seriously, this broad wouldn't know the difference between a rush pile and a mulch pile. Anyways the 6th week rolled around and I called again. I talked with the owner (whoa! what an honor) and he said that MY ORDER GOT SHIPPED TO ANOTHER CUSTOMER! The customer who got MY ORDER was probally told to "keep it" for being the wrong item. Which really burned me up, some other Joe probally got my order for free & I got zilch. The owner tried to smooth things over by saying "i just want you to be happy with us" but at this point it was more insulting than anything else and infuriated me to my maximum threshold. It was surreal, like someone was playing a trick on me or something. And for the grand finalle ! They did not have anymore of my plant in stock and they would have to refund my credit card! OUTRAGEOUS! They should have the decency to have thier act together. Very Disorganized. As long as there are suckers out there, Glasshouse works will get by just fine.
PS. Thier website stinks, you go to click on a larger image of the plant ,and it re-directs you to the top of the page instead. Really makes me wonder if they are a real establishment or an old guy who lives in a shack and knows a kid who knows how to set up a webpage.
If Glasshouse works is reading this: If you screw up, make it right! Send them a free plant or something. Don't just say your sorry & leave your customers with thier pants down.
On October 4th, 2005, Alocasiaaddict changed the rating from negative to positive and added the following:
They have offered to make things right. I apoligize for the harsh things I wrote about them.
On Jul 1, 2005, victorgardener Lower Hudson Valley, NY (Zone 6b) wrote:
Just read the reviews for Glasshouse for the first time and I am quite surprised. I have ordered from them for about five years and have been quite satisfied. I have ONLY ordered annuals - primarily coleus - and have never had a problem. I usually place my order in March and I get the order in the second half of May, at the appropriate time for planting these tender plants.
I agree with the complaints about their website - it's horrible. Aside from not being easily navigable, it's just so busy on the eyes! Horrible web design. Nice to see more photos added however.
Strangely enough, in the reviews I read (going back about two years) no one brings up my number one gripe with them - the shipping charges! They are very, very high. My order this year came to $51.50 for the 14 coleus and the shipping was $15. 30 % is high for a box of small, lightweight plants.
But almost every plant has done well and has garnered lots of compliments in my hanging baskets and window boxes. I called a couple of times and never ran into any kind of rudeness or unprofessionalism. If I did, I would certainly say so and not ever go back. I have had just such a horrible experience with one of the better known perennial nurseries that gets a pretty high rating on DG.
They are a specialty source that offers plants that no one else does and for me they have been fine.
I placed and order before reading the garden watchdog. So, I was a little nervous. But the plants came two weeks later, all healthy, with well established root systems. I even got a bonus plant. I was very happy. The only thing I found alittle odd was that they seem to be oddly connected to a few other sites. They're (and I'm not sure if it's affiliated or just the same business but with aliases) affiliated with http://www.exoticplants.com,http://www.rareplants.com, and http://www.fantastikgardens.com. If you type in any one of those, it'll be the same website, same catalog, exactly. But, given their interesting selection, and my quirky tastes, I'm willing to give them a second try.
Granted, it took excessive time to get my order (over a month) but I was pleased with it when it arrived. The plants were in excellent condition and good sized. I was probably the most pleased with the perennial collection. I ordered it on a whim. 10 plants for 25.00, and most of the plants they included in the collection were on their website for 8.00-12.00. I would definitely order from them again but not expect it to show up in a week!
I placed an order for 12 scented geraniums(pelargonium) in early May and was disappointed when I received a written confirmation 12 days later that they had received my order and that it would not ship until early June. One of the reasons that I ordered from this company is that they are located in my home state and thought that transportaion time would be reduced to a minimum. Along comes June 24 and still no plants. I called the company to check on the status of the order because the large bare spot in one of my front yard beds is looking a tad strange found out they hadnt shipped yet but they would be willing to send them out on monday. I seriously doubt they were planning on sending this out on Monday if I hadnt called. Because of the 50% satisfaction rate on this site and the reponse from one person who had been waiting two years for his plants from this company I decided to cancel the order with the understanding that I would have my AMEX credited.
I'm very happy with my purchase. Everything arrived within one week. The plants were a decent size for the price. The plants were packaged with great care and everything arrived in great shape. They even threw in a nice bonus plant. I will place another order soon.
On Apr 30, 2005, Brinda Yukon, OK (Zone 7b) wrote:
I placed an order about 4 weeks ago for coleus. My order arrived yesterday and the plants and packing were great. Out of the 12 that I ordered only 1 was small. But it looks really good for its size. I will probably order coleus again from them.
On Feb 9, 2005, PlantMomto3 Nevada, MO (Zone 6a) wrote:
I placed an order with Glasshouse Works this past spring for about 15 plants. Some plants probably were considered rare, while others are considered common but never seem to be available in my area. The plants I received were wonderful--bigger than expected and well packaged. I received several bonus plants and some of the plants I ordered had additional different plants growing in the same pot--very neat. The plants were very healthy and I didn't lose any of them. The only drawback is that it took about 8-10 weeks to receive my order. Some of the plants I ordered were unavailable and I was asked if I would accept substitutions. I was pleased with the substitutions I received because it seemed Glasshouse Works chose those plants they felt were similar to what I had ordered.
I think Glasshouse Works is terrific because they have plants no one else has, their packaging and quality of plants is wonderful and they even included a free plant as a gift! They warned me it would take 6-8 weeks for the plants to come - but they arrived exactly within that time period. I've ordered twice from them. If you are looking for a plant that's difficult to find, these guy's are it. Is there anyone else who
sells Cissus antartica or Kangaroo vine? (Dave's Garden site doesn't list Glasshouse Works as a seller when I look
up Kangaroo vine, but maybe that's not how this site works-
I'm totally new to this site).
On Aug 27, 2004, DaleP6 Sarasota, FL (Zone 9b) wrote:
First of all I had my doubts about the fact that they could carry ALL the plants in their catalog. When I made calls to check on plants no one but one fellow cold tell you about them. I ordered and was looking forward to receiving my package. Well...I had never been so disappointed! These guys looked like plants I wouldn't even look at at a retail sore, either walk by or feel terribly sorry for them. I think they should start concentrating on quality and not quanity. Certainly if you have been hunting a plant for years you will accept a rather ratty plant...but a coleus let's say? I wrote about the conditions and in reply I got a note that they had gotten them this far and my TLC would take them to the moon! HA! I will never be tempted by the numbers to order from these guys again!
On Aug 11, 2004, helianthus Manchaca, TX (Zone 8b) wrote:
Glasshouse Works' web site listed a plant that I had not been able to locate locally or on other web sites offering live plants. I phoned in my order and was told the plant would arrive in approximately one and a half weeks. The plant, along with a bonus plant, arrived on the fifth day after the order was placed. The packaging was excellent, and the plants were healthy.
I was very pleased with Glasshouse Works in every aspect, and will order from them in the future.
On Jul 17, 2004, JoeCS Atlanta, GA (Zone 8a) wrote:
Yesterday I received the rest of my $580.00 order, it took TWO (2) years, yep 2 years. This company is very, very unorganized. It became a game with me, I would call them and get a response like "we will be shipping your order on _____", so I would make note of that date and then call them again and do it all over - date, call, date, call.
They are probably well intentioned but, they just don't know what they are doing. The quality of their plants are unpredictable, some great, some ok and some poor. Trust me, dealing with them is not worth the experiece. JS
My experience over two years trying to deal with this company have left me with the resolve to avoid the temptation to check their website for plant availability ever again.
Last year's order took many months and phone calls to receive and much of the product was poorly rooted and grown.
I assumed that the unusually cold, wet spring the
North East was experiencing was partly to blame, so I tried again this year.
Shockingly, I am still waiting for an order placed in February- and it will soon be July. Phone inquiries are met with excuses, platitudes promises to "put a 'rush'" on my order etc. My sense is that, in fact, the attention to the problem lasts no longer than the duration of the phone call.
One might conjecture that they have severe problems adjusting to the volume their website adds to the business, but in fact, I had dealings with them many years ago- before the site- which were similar.
I have to conclude that while they may have been very clever about amassing a plant collection, their nursery and business management skills are deplorable. A MESS.
It would be better if they just sort of called themselves a custom growing greenhouse - and plants from wish list orders would be provided later in the year, when grown - AND CHARGED FOR AT THE TIME OF ACTUAL DELIVERY.
I ordered a total of 10 plants from these people. First of all, it took 30 days for them to ship the plants. Finally, I sent them a mail to cancel my order, and that is when they sen me the plants. only 4 plants are surviving now after 2 months and they are not willing to give me credit or send the plants again.
On May 21, 2004, Missyinbama Wetumpka, AL (Zone 8a) wrote:
I had recieved quite a few plants, some of which were better established than others, but all of the plants looked good overall and well worth the price paid. Although I originally placed the order in February, I didn't receive it until May (I did order a rare plant.) The plants were well worth the wait!
On May 6, 2004, ACsAgapePlants Mesa, AZ (Zone 9a) wrote:
I have been waiting three + months for my order. Each time I inquired when it would be shipped, I would get a different answer. I have a problem when my credit card is charged or my check is cashed, yet I have nothing to show for it after three months. I will NOT order from them again!
On Apr 25, 2004, MaryEv Cincinnati, OH (Zone 6a) wrote:
I have bought things from Glasshouseworks several times. Since they are an hour or so away, I have the luxury of being able to visit the nursery in person. They truly have the most amazing variety of exotics. The plants are small, but a good value for the price, and I prefer to get smaller but more quantity-wise for my dollar. As for ordering from their online catalog, shipping does take them awhile, but the plants all arrived well packed and in very good condition. I prefer to buy in person, but I have had a very good experience with them, overall.
All I can say is WOW. Unbelieveable plants and the most careful packaging I have ever seen. Took a while but the wait was worth it. Once shipped, I recieved them in 2 days. Will be doing business again I'm certain. Thank you Glasshouse Works.
On Apr 8, 2004, KDePetrillo North Scituate, RI (Zone 6a) wrote:
I've ordered from Glassworks several times and have been about 95% satisfied with my orders. I attribute the problems I've had with ordering tropical plants in the winter (I expect the occasional problem, as I live in Zone 5). I'm disheartened by the negative comments, but will use them again until I, too, have a negative experience.
On July 15th, 2004, KDePetrillo changed the rating from positive to negative and added the following:
I received an order for 9 plants today and was stunned at what they sent me: 5 of the plants are pathetic. I don't know how they could ship such sorry specimens. I've bought from them in the past, as I've said, and been happy with Glass Works, but this last order really shocked me. I've requested either replacements for the unsatisfactory plants or a refund. I'll post a follow-up to my complaint after I've heard from the company. I'm really disappointed: I thought I could count on Glasshouse Works for quality plants.
Interesting to read others' comments. I ordered from this company. Some companies add fertilizer to their plants before they ship them, so that they burst into growth when you get them. Well, Glasshouse must add ANTI-fertilizer! I have a couple of rhipsalis plants I got from them 18 mos. ago, and they have not grown at all. They are alive, but have pretty much just sat there. I am no botanist, but I am no idiot when it comes to plants, so I've got to say: avoid Glasshouse....despite their good selection, their plants don't thrive. Plus, their website has got to be one of the most frustrating to navigate. I'm sorry to be so negative, but this is the truth.
On Jan 19, 2004, patischell Fort Pierce, FL (Zone 10a) wrote:
I placed an order on 12/02/03 and received a confirmation letter that had my order #, customer # and advising me that my credit card or check would be processed at the time the order was placed. A Little unusal, but so far, so good. What really surprised me was that they would not ship my order until Spring! Well, December in South Florida is our Spring, so I was dissapointed. I thought that greenhouse grown plants would ship anytime. BUT....having arrived at their website in my ongoing search for Pink Coleus, I am prepared to wait with baited breath to see what arrives! I really hope for the best. I will post again, and hope it will be POSITIVE!
Pati in Fort Pierce, FL
On April 1st, 2004, patischell changed the rating from neutral to positive and added the following:
I received my Coleus today and they were great! I had e-mailed the company last week to see if they had a shipping date set yet. I was answered promptly with an explanation that the cold spell had set them back a week on the March shipments and they would be ready to ship in about one to two weeks. The plants arrived in good shape, all a nice size, and the colors are brilliant. I am well pleased with the way the company handled my account.
Pati in Fort Pierce, FL
I ordered 3 Salix 'Sekka' from GHW this past fall. I got more than I expected for the small price. Nice 12" plants well rooted and going into dormancy. (arrived within 2 wks)
A couple weeks later I ordered live Spanish Moss plants, 40. worth (have never seen them for sale before) Again, I was NOT disappointed. Very healthy! (also within 2 wks)
On Nov 1, 2003, AngelSong Victoria, TX (Zone 9b) wrote:
I placed two orders on the same day to two locations. Both arrived in a timely fashion. I ordered two of the collection sets for myself, and some EE bulbs as a gift. The bulbs were in great condition, and already showing some growth. The collection sets came with twelve total plants. Only one is in a "wimpy" condition. It came as a *small* plant, while all other eleven are very large, and in great shape.
I would definitely order tropical plants from this establishment again.
I have ordered several times from this company and have nothing but praise for them. They advised me if a particular plant would be delayed and an approximate date of future delivery. The plants arrived well packed and in good shape. Thank you for the professional service you provide.
On Oct 19, 2003, dougrobnyc New York, NY (Zone 6a) wrote:
There is no doubt that this establishment is well stocked with interesting and exotic plant life. Unfortunately, my personal experience on several occasions was negative.
Glasshouse Works billed my credit card even though they did not have the plants in stock. It took 6 months of my repeated calling before receiving a credit.
Another experience, I received dead plants. When I called the owner, he denied that this was possible since he reportedly checks all orders. Obviously, he missed this order. His arrogance and lack of professional customer service skills was the most disturbing. He refused to issue a credit.
I will never order from this nursery ever again. The wonderful thing about this country is that there are many choices for the consumer. THIS CONSUMER SAYS NO TO Glasshouse Works!
Well I made the mistake of ordering once from this company and they will never again recieve my business. I ordered just 2 plants from them as a "feeler" order to see how customer service is and how they handle everything, My Card was charged promptly of course yet 2 weeks later I still had no plants, wich was ok as the websight states it may take a bit for some plants, I called just to see how status was and basically they could not give me any estimate of time, wich I was not at all happy with. So I told them ok, Cancel my order and I will order elsewhere. The Owner of the company then got on the phone and told me they clearly state the time and that if I was not happy he didnt need me as a customer!!!!!!! I was rather shocked by this statment alone....I then said fine cancel my order and we will be done with it and we hung up. Ten Minutes later he called me back to tell me he "thought" my order was already shipped at wich time I told him if such is the case, then dont worry bout reversing the charges and I will take whatever he sent and be done with it, I also told him his customer skills where lacking to say the least after his previous comment and how shocked I was...this economy is not strong...ornamental plants are not a "need", they are a "want"....in a time when people have a hard time making sure their "needs" are covered you dont throw stones at someone spending any amount of money on a "want". The plants arrived 3 days later, they where tiny.....wich was OK, they acclimatized alright with a little nurturing from me....its a shame that an owner of a place turns off his own prospective clients...its not how a company remains in business. He DID send a "bonus" plant wich sadly to say was much stronger and healthier than the orignal plant I ordered.
On Jul 29, 2003, miltboyd Haverhill, MA (Zone 6b) wrote:
Well, not neutral so much as "mixed".
The website is hard to navigate, and I accidentally placed the same order twice. I noticed two confirmation notices, and sent email explaining the situation. It was corrected immediately. Nice to deal with.
My wife and I wanted some chenille plants (Acalypha sp.), and Glasshouse offered a collection, which they said would be made up to meet our request from their stock. I described what we wanted, expecting the collection would include one A. pendula or A. repons, which have nice "cattails". Didn't happen.
We did get a nice varied collection, well packed, shipped quickly. We've enjoyed them, but they weren't quite what we expected.
Perhaps we read into the description more than they really promised. Perhaps their stock that week just didn't have what we really wanted.
Next time, if we want a particular species, and Glasshouse has it in the catalog, then we will consider buying. But I think we will stay away from the collections.
I like to order from them because they have an incredible variety of coleus which I collect, however the plants that they ship are very small and the shipping costs are way out of line. I have also had to repeatedly call to get my order shipped out. They seem to provide better service end of summer, fall. Not sure if I will order from them again.
My husband and I have visited Glasshouse Works several times. I understand how these negative experiences could happen. I think they have been overwhelmed with internet responses to their offerings and are not staffed sufficiently.I have had similar problems with mail orders. But if you ever have an opportunity to visit this business you will find that the owners are extremely knowledgeable and their plants are top quality.And they do care. The area is very very rural but within a radius of 15 mile or so we were directed to several other interesting nurseries and found some great finds -finally a bay tree that likes me, some trillium etc. I remember while visiting Glasshouse there was such excitement in one of the greenhouses and everyone was called in to see a rare tropical blossom that had just opened. I'm sorry I can't recall the name but I can see it still. I have no connection to this business and I feel everyones pain but I just had to express my opinion.
Ordered several plants way back in the winter, they sent me a letter saying that something was wrong with my credit card and if i didnt reply they would consider my order cancelled, decided not to reply, as original total was around 30 dollars but after shipping and converting the money to Canadian it was over 150 dollars. A while later I check my credit balance and low and behold they charged me for the plants. May came and weather turned nice, expecting plants. NO plants come my way. I email them and get an excuse, plants are waiting to be shipped, it is now the end of June, I emailed them several times and have gotten several excuses. The last one being the Ag inspector was coming the next day and would inspect my order and then it would be sent. That was 2 weeks ago!! I paid for Fedex shipping!! I will never order anything from them again, that is if I do ever get my order!!
On Jun 20, 2003, dastowers Akron, OH (Zone 10b) wrote:
Well, I received 3 "Loraine Sunshine" Heliopsis and boy I am HAPPY! They came FED EX three days after I ordered them ( I didn't pay and extra for shipping) The plants are 12 1/2 inches tall in the pot and 9 inches from the base of the plant stem (where the dirt starts). There was even an extra plant in the box. Speaking of boxes, they were perfectly secured and not even a bent stem. They were laying down and wrapped in newspaper, then covered with another layer of paper on top of that. I am very satisified and Glass House Works will have my business again.
I have e-mailed the owner of the nursery several times with questions about plants, and even though I wasn't buying anything, he responded within a day. A coworker of mine (green industry) odered something and was very pleased
I placed an order aprroximately 1 year ago. Several times I called to inquire when it would be shipped; my credit card had already been charged. I was told something different every time by the friendly woman who answered the phone. On the third call she said that plants are propagated after you order, that mine were still growing. I canceled the order and my account was credited. I haven't ordered from them again, although their catalog is very interesting. Something's not right.
I have ordered from Glasshouse works for many years. I have always been pleased with the plants I have received, and the bonus plants are fun! Glasshouse works has plants that are simply not available at your local garden center. This is THE NURSERY for the plant collector.