My experience over two years trying to deal with this company have left me with the resolve to avoid the temptation to check their website for plant availability ever again.
Last year's order took many months and phone calls to receive and much of the product was poorly rooted and grown.
I assumed that the unusually cold, wet spring the
North East was experiencing was partly to blame, so I tried again this year.
Shockingly, I am still waiting for an order placed in February- and it will soon be July. Phone inquiries are met with excuses, platitudes promises to "put a 'rush'" on my order etc. My sense is that, in fact, the attention to the problem lasts no longer than the duration of the phone call.
One might conjecture that they have severe problems adjusting to the volume their website adds to the business, but in fact, I had dealings with them many years ago- before the site- which were similar.
I have to conclude that while they may have been very clever about amassing a plant collection, their nursery and business management skills are deplorable. A MESS.
It would be better if they just sort of called themselves a custom growing greenhouse - and plants from wish list orders would be provided later in the year, when grown - AND CHARGED FOR AT THE TIME OF ACTUAL DELIVERY.
I ordered a total of 10 plants from these people. First of all, it took 30 days for them to ship the plants. Finally, I sent them a mail to cancel my order, and that is when they sen me the plants. only 4 plants are surviving now after 2 months and they are not willing to give me credit or send the plants again.
On May 21, 2004, Missyinbama Wetumpka, AL (Zone 8a) wrote:
I had recieved quite a few plants, some of which were better established than others, but all of the plants looked good overall and well worth the price paid. Although I originally placed the order in February, I didn't receive it until May (I did order a rare plant.) The plants were well worth the wait!
On May 6, 2004, ACsAgapePlants Mesa, AZ (Zone 9a) wrote:
I have been waiting three + months for my order. Each time I inquired when it would be shipped, I would get a different answer. I have a problem when my credit card is charged or my check is cashed, yet I have nothing to show for it after three months. I will NOT order from them again!
On Apr 25, 2004, MaryEv Columbus, OH (Zone 6a) wrote:
I have bought things from Glasshouseworks several times. Since they are an hour or so away, I have the luxury of being able to visit the nursery in person. They truly have the most amazing variety of exotics. The plants are small, but a good value for the price, and I prefer to get smaller but more quantity-wise for my dollar. As for ordering from their online catalog, shipping does take them awhile, but the plants all arrived well packed and in very good condition. I prefer to buy in person, but I have had a very good experience with them, overall.
All I can say is WOW. Unbelieveable plants and the most careful packaging I have ever seen. Took a while but the wait was worth it. Once shipped, I recieved them in 2 days. Will be doing business again I'm certain. Thank you Glasshouse Works.
On Apr 8, 2004, KDePetrillo North Scituate, RI (Zone 6a) wrote:
I've ordered from Glassworks several times and have been about 95% satisfied with my orders. I attribute the problems I've had with ordering tropical plants in the winter (I expect the occasional problem, as I live in Zone 5). I'm disheartened by the negative comments, but will use them again until I, too, have a negative experience.
On July 15th, 2004, KDePetrillo changed the rating from positive to negative and added the following:
I received an order for 9 plants today and was stunned at what they sent me: 5 of the plants are pathetic. I don't know how they could ship such sorry specimens. I've bought from them in the past, as I've said, and been happy with Glass Works, but this last order really shocked me. I've requested either replacements for the unsatisfactory plants or a refund. I'll post a follow-up to my complaint after I've heard from the company. I'm really disappointed: I thought I could count on Glasshouse Works for quality plants.
Interesting to read others' comments. I ordered from this company. Some companies add fertilizer to their plants before they ship them, so that they burst into growth when you get them. Well, Glasshouse must add ANTI-fertilizer! I have a couple of rhipsalis plants I got from them 18 mos. ago, and they have not grown at all. They are alive, but have pretty much just sat there. I am no botanist, but I am no idiot when it comes to plants, so I've got to say: avoid Glasshouse....despite their good selection, their plants don't thrive. Plus, their website has got to be one of the most frustrating to navigate. I'm sorry to be so negative, but this is the truth.
On Jan 19, 2004, patischell Fort Pierce, FL (Zone 10a) wrote:
I placed an order on 12/02/03 and received a confirmation letter that had my order #, customer # and advising me that my credit card or check would be processed at the time the order was placed. A Little unusal, but so far, so good. What really surprised me was that they would not ship my order until Spring! Well, December in South Florida is our Spring, so I was dissapointed. I thought that greenhouse grown plants would ship anytime. BUT....having arrived at their website in my ongoing search for Pink Coleus, I am prepared to wait with baited breath to see what arrives! I really hope for the best. I will post again, and hope it will be POSITIVE!
Pati in Fort Pierce, FL
On April 1st, 2004, patischell changed the rating from neutral to positive and added the following:
I received my Coleus today and they were great! I had e-mailed the company last week to see if they had a shipping date set yet. I was answered promptly with an explanation that the cold spell had set them back a week on the March shipments and they would be ready to ship in about one to two weeks. The plants arrived in good shape, all a nice size, and the colors are brilliant. I am well pleased with the way the company handled my account.
Pati in Fort Pierce, FL
I ordered 3 Salix 'Sekka' from GHW this past fall. I got more than I expected for the small price. Nice 12" plants well rooted and going into dormancy. (arrived within 2 wks)
A couple weeks later I ordered live Spanish Moss plants, 40. worth (have never seen them for sale before) Again, I was NOT disappointed. Very healthy! (also within 2 wks)
On Nov 1, 2003, AngelSong Victoria, TX (Zone 9b) wrote:
I placed two orders on the same day to two locations. Both arrived in a timely fashion. I ordered two of the collection sets for myself, and some EE bulbs as a gift. The bulbs were in great condition, and already showing some growth. The collection sets came with twelve total plants. Only one is in a "wimpy" condition. It came as a *small* plant, while all other eleven are very large, and in great shape.
I would definitely order tropical plants from this establishment again.
I have ordered several times from this company and have nothing but praise for them. They advised me if a particular plant would be delayed and an approximate date of future delivery. The plants arrived well packed and in good shape. Thank you for the professional service you provide.
On Oct 19, 2003, dougrobnyc New York, NY (Zone 6a) wrote:
There is no doubt that this establishment is well stocked with interesting and exotic plant life. Unfortunately, my personal experience on several occasions was negative.
Glasshouse Works billed my credit card even though they did not have the plants in stock. It took 6 months of my repeated calling before receiving a credit.
Another experience, I received dead plants. When I called the owner, he denied that this was possible since he reportedly checks all orders. Obviously, he missed this order. His arrogance and lack of professional customer service skills was the most disturbing. He refused to issue a credit.
I will never order from this nursery ever again. The wonderful thing about this country is that there are many choices for the consumer. THIS CONSUMER SAYS NO TO Glasshouse Works!
Well I made the mistake of ordering once from this company and they will never again recieve my business. I ordered just 2 plants from them as a "feeler" order to see how customer service is and how they handle everything, My Card was charged promptly of course yet 2 weeks later I still had no plants, wich was ok as the websight states it may take a bit for some plants, I called just to see how status was and basically they could not give me any estimate of time, wich I was not at all happy with. So I told them ok, Cancel my order and I will order elsewhere. The Owner of the company then got on the phone and told me they clearly state the time and that if I was not happy he didnt need me as a customer!!!!!!! I was rather shocked by this statment alone....I then said fine cancel my order and we will be done with it and we hung up. Ten Minutes later he called me back to tell me he "thought" my order was already shipped at wich time I told him if such is the case, then dont worry bout reversing the charges and I will take whatever he sent and be done with it, I also told him his customer skills where lacking to say the least after his previous comment and how shocked I was...this economy is not strong...ornamental plants are not a "need", they are a "want"....in a time when people have a hard time making sure their "needs" are covered you dont throw stones at someone spending any amount of money on a "want". The plants arrived 3 days later, they where tiny.....wich was OK, they acclimatized alright with a little nurturing from me....its a shame that an owner of a place turns off his own prospective clients...its not how a company remains in business. He DID send a "bonus" plant wich sadly to say was much stronger and healthier than the orignal plant I ordered.
On Jul 29, 2003, miltboyd Haverhill, MA (Zone 6b) wrote:
Well, not neutral so much as "mixed".
The website is hard to navigate, and I accidentally placed the same order twice. I noticed two confirmation notices, and sent email explaining the situation. It was corrected immediately. Nice to deal with.
My wife and I wanted some chenille plants (Acalypha sp.), and Glasshouse offered a collection, which they said would be made up to meet our request from their stock. I described what we wanted, expecting the collection would include one A. pendula or A. repons, which have nice "cattails". Didn't happen.
We did get a nice varied collection, well packed, shipped quickly. We've enjoyed them, but they weren't quite what we expected.
Perhaps we read into the description more than they really promised. Perhaps their stock that week just didn't have what we really wanted.
Next time, if we want a particular species, and Glasshouse has it in the catalog, then we will consider buying. But I think we will stay away from the collections.
I like to order from them because they have an incredible variety of coleus which I collect, however the plants that they ship are very small and the shipping costs are way out of line. I have also had to repeatedly call to get my order shipped out. They seem to provide better service end of summer, fall. Not sure if I will order from them again.
My husband and I have visited Glasshouse Works several times. I understand how these negative experiences could happen. I think they have been overwhelmed with internet responses to their offerings and are not staffed sufficiently.I have had similar problems with mail orders. But if you ever have an opportunity to visit this business you will find that the owners are extremely knowledgeable and their plants are top quality.And they do care. The area is very very rural but within a radius of 15 mile or so we were directed to several other interesting nurseries and found some great finds -finally a bay tree that likes me, some trillium etc. I remember while visiting Glasshouse there was such excitement in one of the greenhouses and everyone was called in to see a rare tropical blossom that had just opened. I'm sorry I can't recall the name but I can see it still. I have no connection to this business and I feel everyones pain but I just had to express my opinion.
Ordered several plants way back in the winter, they sent me a letter saying that something was wrong with my credit card and if i didnt reply they would consider my order cancelled, decided not to reply, as original total was around 30 dollars but after shipping and converting the money to Canadian it was over 150 dollars. A while later I check my credit balance and low and behold they charged me for the plants. May came and weather turned nice, expecting plants. NO plants come my way. I email them and get an excuse, plants are waiting to be shipped, it is now the end of June, I emailed them several times and have gotten several excuses. The last one being the Ag inspector was coming the next day and would inspect my order and then it would be sent. That was 2 weeks ago!! I paid for Fedex shipping!! I will never order anything from them again, that is if I do ever get my order!!
On Jun 20, 2003, dastowers Akron, OH (Zone 10b) wrote:
Well, I received 3 "Loraine Sunshine" Heliopsis and boy I am HAPPY! They came FED EX three days after I ordered them ( I didn't pay and extra for shipping) The plants are 12 1/2 inches tall in the pot and 9 inches from the base of the plant stem (where the dirt starts). There was even an extra plant in the box. Speaking of boxes, they were perfectly secured and not even a bent stem. They were laying down and wrapped in newspaper, then covered with another layer of paper on top of that. I am very satisified and Glass House Works will have my business again.
I have e-mailed the owner of the nursery several times with questions about plants, and even though I wasn't buying anything, he responded within a day. A coworker of mine (green industry) odered something and was very pleased
I placed an order aprroximately 1 year ago. Several times I called to inquire when it would be shipped; my credit card had already been charged. I was told something different every time by the friendly woman who answered the phone. On the third call she said that plants are propagated after you order, that mine were still growing. I canceled the order and my account was credited. I haven't ordered from them again, although their catalog is very interesting. Something's not right.
I have ordered from Glasshouse works for many years. I have always been pleased with the plants I have received, and the bonus plants are fun! Glasshouse works has plants that are simply not available at your local garden center. This is THE NURSERY for the plant collector.
On Mar 17, 2003, Kelli L.A. (Canoga Park), CA (Zone 10a) wrote:
Orders placed in the spring take a long time to get filled and shipped, which leads me to think that they may be shorthanded. I have ordered several times and have gotten good plants. They tend to be small, but they have so many plants that can't be found elsewhere. Sometimes when I have ordered a "collection", they have sent an extra plant.
I have had good experience with this company. I've also had the problems other people complain about--wrong plants and one unbelievable delay. But overall my experience with these people was very good. They tend to ship small plants that you have to grow on--hence some of the low prices--and this probably ought to be stated clearly. However I like this company & intend to order from them again.
I ordered from this company twice and was disappointed and angered both times. I thought, perhaps the first time was a fluke.... so I gave them another chance. It wasn't a fluke! I recommend staying AWAY from them... don't waste your money.
On Dec 23, 2002, Eric_OH Columbus, OH (Zone 6a) wrote:
I've ordered from this company three times, and the overall experience has been good. Plants have been in good shape, fair-sized for what's charged and packing done well.
I was especially pleased with a mixed coleus order in fall of '02. I had asked the order-taker on the phone to see if they could send mainly foliage in certain colors. This was a request over and beyond what the special offer entailed, but they fulfilled the request and the order was sent speedily (within a couple of weeks).
In the past, orders have come slooowly and I have also had the impression that they propagated plants from cuttings on getting your order. That did not seem to be the case with my most recent order, since I received established plants.
I have ordered from this company 6-8 times now, and I have always been satisfied.My one complaint would be that some orders have taken up to 7 months before receiving the plants.It appears that I may be the only one here with this experience, but I have been surprised at the really large sizes of some of the plants that I have ordered; LARGE anthuriums,unusual Sansevarias roughly two feet tall and full!The other plants I have received were of comparable size as other nurseries.Yes indeed, this nursery may be as quirky as its offerings,but like its catalogues, I have enjoyed this company. I will look forword to doing buisness with this company again with confidence.
On Nov 27, 2002, lupinelover Grove City, OH (Zone 6a) wrote:
I did not do business with this company via mail-order; rather it was a selection of plants the owners brought to a meeting I attended, so I cannot comment on their mail-order operation.
Most of the plants they brought were well-grown, well-rooted and disease-free on close inspection. Their prices ranged from very high to very reasonable. The collection did include many unusual varieties of common plants, and also included many unusual plants. The few things that did not appear to be well-rooted were all succulents which readily root.
I placed an order for several plants and I recieved the plants with in a week. The plants were very healthy and larger than anticipated. Additionally, a bonus plant was included. The shipping charges are very resonable and the selection of plants is astonishing.
The absolute worst mail order experience I've ever had, bar none.
Only repeated calls to Mr. Winn got me some of my plants, as I quite made a deliberate nuisance of myself. Like most other folks, I was horrified by what I had paid over $200 for--a box of sickly, mostly unrooted sticks in mud. Some things were literally dripping. This was only part of the order, the rest followed some weeks later, and were equally deplorable.
I do give them high marks for creative excuse-making: I was told that there had been a stretch of cool, overcast weather, so plants weren't rooting. Hello, if it is their business to root and sell plants, do they not have propagation houses? Some of what I ordered were notoriously easy to root, like Impatiens and sweet potato, yet a "professional" couldn't pull it off.
Ultimately, what is so discouraging about these [expletives] is that they claim they have such rare plants, and treat them so callously that they may very well become lost to cultivation. One would assume that they were better at one time (otherwise how could they have gained such a rep for offering rarities?), but as far as I'm concerned, they are Michigan Bulb Company with considerably higher prices.
They truly deserve total financial ruin as far as I'm concerned.
Ordered 7 plants May 2001 for $41.00. GHW charged our card IMMEDIATELY and BEFORE shipping - that is rarely a good sign in the nursery business. Then they wrote there was a "production delay" beyond their control. (Apparently this is a form letter they use often - just around the time your rights to contest the charge with the card company ends). Still waiting for plants July 2002. All the plants we ordered are easy-to-root vines (ie. 2-4 weeks) so there is no excuse. Letters and emails never answered. 800 number says they only take new orders. We're letting the Ohio Attorney General's Consumer Advocate handle this for us since nothing else has worked.
I had many frustrating experiences with the gentlemen of Glasshouse Works in the late '80's; I sent them choice plants with no expectations of trades and placed orders for many hundreds of dollars. Only a small percentage of the plants were ever shipped, even after the passage of more than 14 months in the case of one order. Many phone calls and legal threats were made before I finally recieved a refund. They don't have any of what I call gardener's honor. It might be a nice greenhouse to visit but don't do business with them by mail.
- Mr. Gray in Portland
As someone who works in the green industry, I was appalled at the service and the quality of plants from this company. Last year the order took six months, some plants were missing when I received the order. This year (2002) I placed an order on January 17th, after many phone calls it arrived July 1st, four plants were missing, some of the plants were tiny plugs stuck into two inch pots, they withered in two days in the ninety degree heat. They owe me a refund of over fifty three dollars, who knows when that will materialize. When you see the price of plants in their catalogue, it appears that your getting a good bargain,not so. Never again will I order from this company. Totally frustrating!
Terrible service, terrible plants. I placed an order for about a dozen Coleus, and what I got were tiny, barely rooted woody cuttings that were infested with mealybugs.
They left one plant out of my order, and finally sent it after 3 phone calls. The plant they sent was a substitution with a catalog value that was less than half of the plant I had ordered. I'll never deal with them again.
On Apr 25, 2002, mystic Ewing, KY (Zone 6a) wrote:
I got my plants today and they are very nice, bigger than I expected. I got the order fast there was a glitch with the internet when I placed the order they contacted me and it was taken care of. I was very pleased with my order and they even included a very nice bonus plant.