On Jul 2, 2005, Alocasiaaddict Interlachen, FL wrote:
Unacceptable! If you buy from them, get ready to bend over and touch your ankles. I am in the nursery business too, so I understand that things happen. However I ordered a couple of philodendrons from them to try them out before placing a much larger order. I was told the order would ship in 1-2 weeks, anyways on the 4th week I called them up to see what thier major malfunction was. They told me they would put my order in the "rush pile", well like I said i'm in the plant business too, so i knew
"rush pile" = "I forgot pile". Seriously, this broad wouldn't know the difference between a rush pile and a mulch pile. Anyways the 6th week rolled around and I called again. I talked with the owner (whoa! what an honor) and he said that MY ORDER GOT SHIPPED TO ANOTHER CUSTOMER! The customer who got MY ORDER was probally told to "keep it" for being the wrong item. Which really burned me up, some other Joe probally got my order for free & I got zilch. The owner tried to smooth things over by saying "i just want you to be happy with us" but at this point it was more insulting than anything else and infuriated me to my maximum threshold. It was surreal, like someone was playing a trick on me or something. And for the grand finalle ! They did not have anymore of my plant in stock and they would have to refund my credit card! OUTRAGEOUS! They should have the decency to have thier act together. Very Disorganized. As long as there are suckers out there, Glasshouse works will get by just fine.
PS. Thier website stinks, you go to click on a larger image of the plant ,and it re-directs you to the top of the page instead. Really makes me wonder if they are a real establishment or an old guy who lives in a shack and knows a kid who knows how to set up a webpage.
If Glasshouse works is reading this: If you screw up, make it right! Send them a free plant or something. Don't just say your sorry & leave your customers with thier pants down.
On October 4th, 2005, Alocasiaaddict changed the rating from negative to positive and added the following:
They have offered to make things right. I apoligize for the harsh things I wrote about them.
On Jul 1, 2005, victorgardener Lower Hudson Valley, NY (Zone 6b) wrote:
Just read the reviews for Glasshouse for the first time and I am quite surprised. I have ordered from them for about five years and have been quite satisfied. I have ONLY ordered annuals - primarily coleus - and have never had a problem. I usually place my order in March and I get the order in the second half of May, at the appropriate time for planting these tender plants.
I agree with the complaints about their website - it's horrible. Aside from not being easily navigable, it's just so busy on the eyes! Horrible web design. Nice to see more photos added however.
Strangely enough, in the reviews I read (going back about two years) no one brings up my number one gripe with them - the shipping charges! They are very, very high. My order this year came to $51.50 for the 14 coleus and the shipping was $15. 30 % is high for a box of small, lightweight plants.
But almost every plant has done well and has garnered lots of compliments in my hanging baskets and window boxes. I called a couple of times and never ran into any kind of rudeness or unprofessionalism. If I did, I would certainly say so and not ever go back. I have had just such a horrible experience with one of the better known perennial nurseries that gets a pretty high rating on DG.
They are a specialty source that offers plants that no one else does and for me they have been fine.
I placed and order before reading the garden watchdog. So, I was a little nervous. But the plants came two weeks later, all healthy, with well established root systems. I even got a bonus plant. I was very happy. The only thing I found alittle odd was that they seem to be oddly connected to a few other sites. They're (and I'm not sure if it's affiliated or just the same business but with aliases) affiliated with http://www.exoticplants.com,http://www.rareplants.com, and http://www.fantastikgardens.com. If you type in any one of those, it'll be the same website, same catalog, exactly. But, given their interesting selection, and my quirky tastes, I'm willing to give them a second try.
Granted, it took excessive time to get my order (over a month) but I was pleased with it when it arrived. The plants were in excellent condition and good sized. I was probably the most pleased with the perennial collection. I ordered it on a whim. 10 plants for 25.00, and most of the plants they included in the collection were on their website for 8.00-12.00. I would definitely order from them again but not expect it to show up in a week!
I'm very happy with my purchase. Everything arrived within one week. The plants were a decent size for the price. The plants were packaged with great care and everything arrived in great shape. They even threw in a nice bonus plant. I will place another order soon.
On Apr 30, 2005, Brinda Yukon, OK (Zone 7b) wrote:
I placed an order about 4 weeks ago for coleus. My order arrived yesterday and the plants and packing were great. Out of the 12 that I ordered only 1 was small. But it looks really good for its size. I will probably order coleus again from them.
On Feb 9, 2005, PlantMomto3 Nevada, MO (Zone 6a) wrote:
I placed an order with Glasshouse Works this past spring for about 15 plants. Some plants probably were considered rare, while others are considered common but never seem to be available in my area. The plants I received were wonderful--bigger than expected and well packaged. I received several bonus plants and some of the plants I ordered had additional different plants growing in the same pot--very neat. The plants were very healthy and I didn't lose any of them. The only drawback is that it took about 8-10 weeks to receive my order. Some of the plants I ordered were unavailable and I was asked if I would accept substitutions. I was pleased with the substitutions I received because it seemed Glasshouse Works chose those plants they felt were similar to what I had ordered.
I think Glasshouse Works is terrific because they have plants no one else has, their packaging and quality of plants is wonderful and they even included a free plant as a gift! They warned me it would take 6-8 weeks for the plants to come - but they arrived exactly within that time period. I've ordered twice from them. If you are looking for a plant that's difficult to find, these guy's are it. Is there anyone else who
sells Cissus antartica or Kangaroo vine? (Dave's Garden site doesn't list Glasshouse Works as a seller when I look
up Kangaroo vine, but maybe that's not how this site works-
I'm totally new to this site).
On Aug 11, 2004, helianthus Manchaca, TX (Zone 8b) wrote:
Glasshouse Works' web site listed a plant that I had not been able to locate locally or on other web sites offering live plants. I phoned in my order and was told the plant would arrive in approximately one and a half weeks. The plant, along with a bonus plant, arrived on the fifth day after the order was placed. The packaging was excellent, and the plants were healthy.
I was very pleased with Glasshouse Works in every aspect, and will order from them in the future.
On May 21, 2004, Missyinbama Wetumpka, AL (Zone 8a) wrote:
I had recieved quite a few plants, some of which were better established than others, but all of the plants looked good overall and well worth the price paid. Although I originally placed the order in February, I didn't receive it until May (I did order a rare plant.) The plants were well worth the wait!
On Apr 25, 2004, MaryEv Cincinnati, OH (Zone 6a) wrote:
I have bought things from Glasshouseworks several times. Since they are an hour or so away, I have the luxury of being able to visit the nursery in person. They truly have the most amazing variety of exotics. The plants are small, but a good value for the price, and I prefer to get smaller but more quantity-wise for my dollar. As for ordering from their online catalog, shipping does take them awhile, but the plants all arrived well packed and in very good condition. I prefer to buy in person, but I have had a very good experience with them, overall.
All I can say is WOW. Unbelieveable plants and the most careful packaging I have ever seen. Took a while but the wait was worth it. Once shipped, I recieved them in 2 days. Will be doing business again I'm certain. Thank you Glasshouse Works.
On Jan 19, 2004, patischell Fort Pierce, FL (Zone 10a) wrote:
I placed an order on 12/02/03 and received a confirmation letter that had my order #, customer # and advising me that my credit card or check would be processed at the time the order was placed. A Little unusal, but so far, so good. What really surprised me was that they would not ship my order until Spring! Well, December in South Florida is our Spring, so I was dissapointed. I thought that greenhouse grown plants would ship anytime. BUT....having arrived at their website in my ongoing search for Pink Coleus, I am prepared to wait with baited breath to see what arrives! I really hope for the best. I will post again, and hope it will be POSITIVE!
Pati in Fort Pierce, FL
On April 1st, 2004, patischell changed the rating from neutral to positive and added the following:
I received my Coleus today and they were great! I had e-mailed the company last week to see if they had a shipping date set yet. I was answered promptly with an explanation that the cold spell had set them back a week on the March shipments and they would be ready to ship in about one to two weeks. The plants arrived in good shape, all a nice size, and the colors are brilliant. I am well pleased with the way the company handled my account.
Pati in Fort Pierce, FL
I ordered 3 Salix 'Sekka' from GHW this past fall. I got more than I expected for the small price. Nice 12" plants well rooted and going into dormancy. (arrived within 2 wks)
A couple weeks later I ordered live Spanish Moss plants, 40. worth (have never seen them for sale before) Again, I was NOT disappointed. Very healthy! (also within 2 wks)
On Nov 1, 2003, AngelSong Victoria, TX (Zone 9b) wrote:
I placed two orders on the same day to two locations. Both arrived in a timely fashion. I ordered two of the collection sets for myself, and some EE bulbs as a gift. The bulbs were in great condition, and already showing some growth. The collection sets came with twelve total plants. Only one is in a "wimpy" condition. It came as a *small* plant, while all other eleven are very large, and in great shape.
I would definitely order tropical plants from this establishment again.
I have ordered several times from this company and have nothing but praise for them. They advised me if a particular plant would be delayed and an approximate date of future delivery. The plants arrived well packed and in good shape. Thank you for the professional service you provide.
On Jun 20, 2003, dastowers Akron, OH (Zone 10b) wrote:
Well, I received 3 "Loraine Sunshine" Heliopsis and boy I am HAPPY! They came FED EX three days after I ordered them ( I didn't pay and extra for shipping) The plants are 12 1/2 inches tall in the pot and 9 inches from the base of the plant stem (where the dirt starts). There was even an extra plant in the box. Speaking of boxes, they were perfectly secured and not even a bent stem. They were laying down and wrapped in newspaper, then covered with another layer of paper on top of that. I am very satisified and Glass House Works will have my business again.
I have ordered from Glasshouse works for many years. I have always been pleased with the plants I have received, and the bonus plants are fun! Glasshouse works has plants that are simply not available at your local garden center. This is THE NURSERY for the plant collector.
On Mar 17, 2003, Kelli L.A. (Canoga Park), CA (Zone 10a) wrote:
Orders placed in the spring take a long time to get filled and shipped, which leads me to think that they may be shorthanded. I have ordered several times and have gotten good plants. They tend to be small, but they have so many plants that can't be found elsewhere. Sometimes when I have ordered a "collection", they have sent an extra plant.
I have had good experience with this company. I've also had the problems other people complain about--wrong plants and one unbelievable delay. But overall my experience with these people was very good. They tend to ship small plants that you have to grow on--hence some of the low prices--and this probably ought to be stated clearly. However I like this company & intend to order from them again.
On Dec 23, 2002, Eric_OH Columbus, OH (Zone 6a) wrote:
I've ordered from this company three times, and the overall experience has been good. Plants have been in good shape, fair-sized for what's charged and packing done well.
I was especially pleased with a mixed coleus order in fall of '02. I had asked the order-taker on the phone to see if they could send mainly foliage in certain colors. This was a request over and beyond what the special offer entailed, but they fulfilled the request and the order was sent speedily (within a couple of weeks).
In the past, orders have come slooowly and I have also had the impression that they propagated plants from cuttings on getting your order. That did not seem to be the case with my most recent order, since I received established plants.
I have ordered from this company 6-8 times now, and I have always been satisfied.My one complaint would be that some orders have taken up to 7 months before receiving the plants.It appears that I may be the only one here with this experience, but I have been surprised at the really large sizes of some of the plants that I have ordered; LARGE anthuriums,unusual Sansevarias roughly two feet tall and full!The other plants I have received were of comparable size as other nurseries.Yes indeed, this nursery may be as quirky as its offerings,but like its catalogues, I have enjoyed this company. I will look forword to doing buisness with this company again with confidence.
I placed an order for several plants and I recieved the plants with in a week. The plants were very healthy and larger than anticipated. Additionally, a bonus plant was included. The shipping charges are very resonable and the selection of plants is astonishing.
On Apr 25, 2002, mystic Ewing, KY (Zone 6a) wrote:
I got my plants today and they are very nice, bigger than I expected. I got the order fast there was a glitch with the internet when I placed the order they contacted me and it was taken care of. I was very pleased with my order and they even included a very nice bonus plant.
If you like the unusual, this is the place to go! I have found plants here that I have never seen in another catalog! Most of the plants are sort of small, but I don't feel the prices are bad if you want something no one else has.
I really enjoy getting their catalog in the mail. I will peruse it for hours. I finally ordered a large order (about 40,I believe) plants last summer. And I must say, while I would have preferred more contact from them about my order since it was delayed- I was extremely happy with my order. I had no problem with their packing and I was "fore-warned" about the smallness of the starter plants when I called about a year before I ever placed an order. And we are talking about starter plants here. You don't get specimen size for this price! The plants were very healthy and the catalog does say that some plants are mossed cuttings. I had no trouble getting my few to root. All of my new treasures are flourishing! And I want to give a big thank you to Glasshouse Works for offering rare plants when so many nurseries are giving-over to just garden-variety common house plants!
I have known the Glasshouse gang for over 10 years and must say they have some true treasures at their greenhouses. It is a small company. The two owners handle all aspects of propagation, order fulfillment, greenhouse maintenance, and office management with the help of a small staff. They are stretched. The assortment of plants is amazing. Their niche over the last 25 years has been to offer the more rare and unusual plants--so if you really want more common things, you would probably be better off going to 'mainstream' nursery or garden center. The prices accurately reflect the size/stage of the plants. Larger, more established plants (of the unusual and rare variety) would reflect higher prices. Overall, GHW is a charming, unique, slightly twisted business that has been growing faster than they can keep up. I support them.
I ordered about 60 plants from them in May. Yes, they were smaller than I expected and a few were cuttings that I thought had not really rooted enough to sell as plants, but I was pleased overall. It is October now and most of the plants have at least tripled in size. I only lost one. I didn't like the fact that they did a lot of subbing. I would have really preferred a credit because I ended up with some plants I don't particularly like. On the good side, my catalog is full of drool from constant perusal and even if the plants seem to pushed out of the nest too young, the fact that I can acquire them (and cheaply at that) makes me happy.
I have to defend this company. I've gotten sizable orders from them for years. Rarely things are not right. The plants are babies, but that's probably why they're inexpensive. I've always loved my orders, and the owner is never too busy to talk to you. I've never gotten dead plants, and yes, the collections are fun.
I had already requested and received a gift certificate to Glasshouse Works before seeing the negative comments on this site, so I was a little worried when I sent in my order. I took the advice given that collections are their strong suit. My order arrived in only 3 weeks (the day after I got a letter from them saying it might take 6-8 weeks). It was very well packed, and all the plants were healthy. I will comment that all the plants (I got a collection of tender bulbs) were jammed into 2" pots, and I did need to repot them - in reality, most were as big as 4" or 6" plants. I really enjoyed opening up my grab bag and being surprised - I even liked the bonus plant! I ordered one regular item, which was a little leggy, but healthy. A friend who ordered from them told me he thought their plants were on the small side, so it may be true that their collections are the best bargain. I'll certainly report back if my plants show signs of disease. I'd like to hear comments from others on this business.
I received an order from Glasshouse Works last week and am very satisfied. They handled my order very well, and the order arrived exactly when they said it would and in excellent condition (no small feat, considering it went from Ohio to northern California). I'm very satisfied.