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|On Jul 15, 2010, plantmepleazek San Bruno, CA wrote:
This is my 5th order with this wonderful nursery. I am so impressed with the customer service and prompt shipping....And they managed to do it AGAIN. ABSOLUTELY PERFECT!!!
|On Jul 15, 2010, donnanewjersey Bound Brook, NJ wrote:
I really wanted to express my completely and overwhelmingly positive experiences with Glasshouse Works. I was totally shocked to hear of any negatives and want to let all know that the extremely rare selection is amazing and the follow up for my orders has been excellent. I have ordered rare plants from GHW for 15+ years and have acquired everything from unusual begonias to cycads to epimediums to odd sanseverias and much more.
|On Jun 21, 2010, MSplantman Mississippi State, MS wrote:
Posted on June 17, 2010, updated June 21, 2010
On June 21st, 2010, MSplantman changed the rating from negative to positive and added the following:
I recently posted a negative rating, but Tom has tried so hard to make it right that I am compelled to give Glasshouse a positive rating. I do seek the unusual, hard-to-find plants. And I should add, they have many (another positive). The order was shipped to today and should arrive this week, with bonus plants to make up for the lost time. Hats off to Glasshouse Works (Tom) for such an effort to make things right. Thanks. Much appreciated.
On Jun 21, 2010, Glasshouse Works responded with:
"On Jun 17, 2010 5:13 PM, Glasshouse Works responded with:
This is most likely a misunderstanding. This order had a lot of our rarer items on it. We were preparing some of the items specifically for this order . We have been in contact just now to assure this customer that we will ship very soon. I had emailed of the delay, but my email must have been filtered as spam. As usual we try to keep our customer service good. And we have renewed our efforts today! This will be resolved soon! Tom Winn, Glasshouse Works "
|On Jan 20, 2010, msteeleart Columbus, OH wrote:
Posted on January 17, 2010, updated January 19, 2010
On January 20th, 2010, msteeleart changed the rating from negative to positive and added the following:
The same night I wrote this feedback I got a couple of emails from Tom of Glasshouse Works. He informed me that I he thought my order went out already but it must have been a mistake because I never received any plants. I think my order ended up getting lost and was overlooked somehow. He refunded my entire order amount and he sent me 7 very healthy plants the very next day. I am very happy with the plants he sent. He went above and beyond what he needed to do to make an unhappy customer happy. I appreciate that he was nice and didn't make me feel like I was the problem like many companies do now. :) I will shop here again.
|On Dec 1, 2009, joan16chickens Raleigh, NC wrote:
Excellent communications. Healthy, vigorous plants arrived very quickly. Very satisfied. Have shopped here several times prior.
|On Nov 14, 2009, RachelLF wrote:
I am very pleased with the plant's I purchased from Glasshouse work's. The plant's are extremely healthy and were mailed very promptly and packed extremely well.
|On Sep 18, 2009, aridgardenr Chicago, IL wrote:
I always had good expierences with Glasshouseworks. The plants are grown well. I have had to learn to be a little more patient, but good things come to those who wait a bit longer. They have the best website and are my favorite online nursery.
|On Jun 2, 2009, cthamil Arlington, TX wrote:
I received my order today approximately 5 weeks from order date, was told it could take up to 8 weeks so this was a nice surprise. Out of 7 plants ordered one was substituted. All of the plants but one showed No signs of stress and were gorges plants. One little begonia lost all of its leaves and looks dead but I will give it a couple of days before I call T.O.D. If I do have to call them about it I will let you know how things go, but for now A+ very pleased.
|On May 6, 2009, sue8 Winder, GA wrote:
i just recieved my order today everything looks great and the plants are larger than i expected. i talked with tom when i placed my order by phone he was so nice and very helpful, i can't believe they have ever gotten a negative rating ,this company is great don't worry about any negative comments and place your order with them you will be glad you did.
|On May 6, 2009, stonsrul Marietta, OH wrote:
Having received plants from Glasshouse Works in the last few days, I'd like to take this opportunity to write that, as always, merchandise is top notch first quality, shipping very prompt, and packing excellent. Although very rare, when I have had a problem with a plant received everyone is more than helpful to resolve the issue to my complete satisfaction.
|On May 3, 2009, balberth (Zone 9a) wrote:
I've been ordering from Glasshouse Works since the time many years ago when a newsprint booklet filled with basically just scientific names and prices would arrive occasionally from them in the mail. Their website has been up for a long time, and the ability to provide pictures, availability information and longer descriptions gives them a little different feeling than that old newsprint list - but I still think of them as the company from the old days, and that's probably the only reason my review is positive.
|On May 1, 2009, BWEllis Chestertown, MD wrote:
I just filled a shady bed with amazing coleus cultivars from Glasshouse works. I can't wait to see it filled in in a few weeks! I have been pleased with the way my orders to them have been handled. Even better, though, have been the times I stopped by on my way through Ohio (I think they're open Fridays and Saturdays) and wandered around picking up interesting plants. The selection is amazing!
|On Apr 16, 2009, Tutters Raleigh, NC wrote:
I was so very pleased with the variety and health of my three collections of plants! Their plants and prices are wonderful! I recommend then highly!
|On Dec 9, 2008, scorpion1960 Saint Louis, MO wrote:
i have order several plants through the mail but i have never purchased dead or plants in poor condition. on the 29oct08 i order 4 begonia from glasshouse work, on the 11nov08 i email the company to see if payment had been received they replied and inform me by order was being processed and will be shipped out. the 2dec08 i emailed the company again to see why my order had not been shipped since by check had been processed and paid, i was promised the order would be sent. on the 06dec08 the order came, there were no indication on the box that this was live plants . i was shocked once i started unwrapping the plants. all the begonias that i order were in such poor condition with in 2 days they were dead except for my bonus plant that had 2 leaves on a twig that is also in poor condition but it is still alive. i have email the company twice to try to resolve this issue, but no answer.
On December 9th, 2008, scorpion1960 changed the rating from negative to neutral and added the following:
on 09dec08 i received a phone call and email from tom assuring me that this matter will be resolve and they will ship me replacement begonias as soon as weather permitted.
On February 20th, 2009, scorpion1960 changed the rating from neutral to positive and added the following:
on the 15 feb 09 i received a call from tom stating i would get the replacements plus and extra one in 4 days. well on 19 feb 09 just as he said i received those 5 begonia in excellent condition. i want to change my rating to positive.
On Dec 9, 2008, Glasshouse Works responded with:
On Dec 9, 2008 1:09 PM, Glasshouse Works added:
We are reshipping this order of 4 begonias as soon as the temps get a bit better. I told this lady that we always take care of our valued customers. Tom "
|On Dec 2, 2008, bkelvington Minneapolis, MN wrote:
Like so many people before me, I was intrigued by this company's unusual offering. Unfortunately, my experience is much like the other negative reviewers here...
On December 3rd, 2008, bkelvington changed the rating from negative to positive and added the following:
I was hasty and unjust in my negative comments here - I did not give them a chance to respond...
Within a few minutes, Tom emailed AND called me to apologize - come to find out, there was a mix-up on my order. They pulled the order to check on one of the items that they didn't think was ready to ship, and it got lost from there...
Bottom line is they were trying to do MORE than I would have expected, but it just wound up getting off-track...No they do not have a huge stock and a lot of office help and e-commerce technology - they are a small and diligent group of plant enthusiasts who sell what they love.
So, Tom couldn't raise me on the phone right away, so he put a refund thru IMMEDIATELY, AND emailed and voicemailed me immediately, offering to ship my order anyway, AND offered me a credit...which is far above and beyond normal customer service and anything I would expect. I am ashamed to have blasted them in my moments of frustration here...
So, we are working out when and what I will actually get in a new order. But I MUST STRESS how promptly and professionally this company handled my complaint - which was hastily penned in anger, and I wish I could erase !!!
I truly do NOT think they should have a negative rating here. It is unfortunate that the ONLY people posting here about them recently are upset - it's not really a true picture...
PLEASE post if you have had a GOOD experience with Glasshouse Works Nurseries or their other businesses online...they deserve better!
I remain, A happy Plant collector in the Great White North.
On Dec 2, 2008, Glasshouse Works responded with:
On Dec 2, 2008 1:06 PM, Glasshouse Works added:
This customer emailed us about this order. He requested a refund which we gave him immediately. He ordered items that we have had to get ready for him. We had corresponded. I called him today and askedhim to call me back right away. Instead he put this review on Garden Watchdog. We do our best to deal with many customers ordering very rare plants. I have called him again and hope to talk with him about his order. I will update this as soon as I talk with him. He received a total refund when we realized that he had not gotten updates from us. He ordered some very unusual items. We are sorry he decided to cancel his order. As you can see, we always deal with the customer.
On Dec 2, 2008 1:27 PM, Glasshouse Works added:
This customer emailed us about this order. He requested a refund which we gave him immediately. He ordered items that we have had to get ready for him. We had corresponded. I called him today and got his answering machine and asked him to call me back right away. Instead he put this review on Garden Watchdog. We do our best to deal with many customers ordering very rare plants. Resultantly,I have called him again and hope to talk with him about his order. I will update this as soon as I talk with him. He received a total refund when we realized that he had not gotten updates from us. He ordered some very unusual items. We are sorry he decided to cancel his order. As you can see, we always deal with the customer. I may update these comments as soon as I hear back from this customer."
|On Oct 31, 2008, bubbad Houston, TX wrote:
My first order with Glasshouse Works was a disaster. It took 5 months and when the order finally arrived 2 of the plants arrived dead.
On November 17th, 2008, bubbad changed the rating from negative to positive and added the following:
Tom at Glasshouse works bent over backwards to fix these problems PLUS sent me a couple of very nice bonus plants.
Apparently there was a mix up with the original emails and now this is fixed as well.
Good job making this un-satisfied customer satisfied.
On Oct 31, 2008, Glasshouse Works responded with:
On Oct 31, 2008 11:35 AM, Glasshouse Works added:
As usual, we emailed this customer to rectify the situation. As you can see from our other reviews, if we find that a problem exists, we take care of it. Most customers email us directly. Most of them compliment us on having such an usual offering of plants they cannot find elsewhere. I have asked this customer to email me directly so we can take care of a credit or replacement or refund. I will update soon what arrangements are made. Tom "
|On Oct 14, 2008, goldenafrochild Ithaca, NY wrote:
I got my order over the weekend and I was so very happy with it. All the plants were a very nice size and I was particular impressed with the P.saundersii. The Pachypodium baronii var. baronii and var. windsorii were wonderful and the bispinosum was a great surprise! I hadn't ordered it but it was included as an extra. The order was also completed very quickly... within one week look forward to ordering some more of Tom's lovely plants.
|On Oct 11, 2008, GardenSue777 Moyie Springs, ID wrote:
Regarding my recent order from Glasshouse Works....the plants arrived in great condition. I was very satisfied with the price. Glasshouse Works is THE NURSERY for the plant collector! A+++++++++
|On Oct 4, 2008, JNally Albany, NY wrote:
I received my order today and I am very happy to see the quality of the trees, the promptness of the delivery and the promptness of their response to my inquiry. The Japanese red maple was a nice surprise also. That was a very
|On Sep 28, 2008, Clif_z6 Athens, OH wrote:
In late spring, I contacted the fine staff at Glasshouse Works searching for a Brugmansia that would give me near instant gratification. I have grown Brugmansia in the past but it took two years to see a single bloom, I wanted to see blooms this garden season. I told the growers at Glasshouse Works my desires and they selected a Brugmansia that would fill my order. I received a small plant in a 4-inch pot, which they instructed me to pot up into a tub giving it plenty of food and sunshine. Voila, this fall I have a beautiful large shrub hung with several absolutely fabulous trumpets that is the showpiece of my garden patio. Thanks a million Glasshouse Works!
|On Sep 17, 2008, drruth Waban, MA wrote:
I am a botanical artist that needed specific begonias to paint. I ordered the four plants and today they arrived. The packing was so extraordinary that not one leaf on any plant was broken or damaged in any way. Quite a feat for the fragile stems and leaves that traveled half way across the country to reach me. At the bottom of the box was a fifth plant and I called the company to question this arrival and was told it was a bonus to the order. I am delighted with every aspect of service rendered and cannot say enough words of praise. Thank you for letting me start to paint today with these fine specimens in front of me.
|On Sep 8, 2008, bussardnr Woodsboro, MD wrote:
After 2 months of no replies to my emails, I finally got ahold of Tom on a Sunday. He did manage to get it shipped out the next day, something i wouldn't expect from most nursery owners. But everything comes down to the plants.
On September 26th, 2008, bussardnr changed the rating from negative to positive and added the following:
Tom replaced everything i had problems with a add quit a bit more. All the new plants looked much better also. I'm happy with what i have now.
I tried emailing every email address on their site the fist time, and never got any response till i figured out Tom's own address and he's gone above and beyond what was necessary to get everything taken care of. I would talk to him before you order any plants and make sure they're what your expecting. I'd order from him again. Infact I'm thinking of getting a few more peperomias if i can find the room.
PS everyone should have what they're calling Peperomia buntingii, awsome plant
On Sep 8, 2008, Glasshouse Works responded with:
On Sep 8, 2008 7:08 PM, Glasshouse Works added:
I have contacted this customer and will try to work this out. I have talked with him on the phone. He orders very interesting plant material. We will be following up on this situation and we will be making updates here. He ordered a couple somewhat hard to propagate and grow items. Thus, we will be offering him possible replacements or perhaps a credit for other items that might be easier to grow. We do like to offer a lot of variety and sometimes that slows an order down. We do try to keep in contact, though. More later. Tom
|On Sep 6, 2008, geminitrv Marshall, TX (Zone 8a) wrote:
I just ordered for the first time from Glasshouse Works. I am thrilled with my purchases! I ordered two Passiflora vines, and Tom was very helpful and answered all of my emails very promptly. He even included an extra Passiflora in my package! The plants I received were very healthy and larger than expected. Shipping was super fast and they were very well packaged! (a few other online nurseries need to take a packing lesson from them! lol) I will definitely be ordering from them again and recommend them to anyone looking for healthy, hard to find plants!
|On Aug 23, 2008, Nuni Bronx, NY wrote:
Overall, I'd say this was a positive experience. Tom upgraded one of my plants to a larger size at no charge, and all the plants were delivered looking healthy and big for their price. The only thing I had a problem with was one of my plants had pill bugs in the soil. But I did contact GHW & they apologized for the issue, saying they normally use biodegradable insecticide but not right before they ship out plants. They gave me some suggestions to take care of the problem and offered to replace the plants if they didn't do well. Been two weeks since I got the plants and they are doing well and are bug free. Not too excited about the bugs but I'm happy with the plants overall and the customer service is grand. Thanks Tom :)
|On Aug 15, 2008, dougjl Columbus, OH wrote:
If I could rate Glasshouse Works ABOVE POSITIVE I would. This is my second experience with them.
|On Jul 11, 2008, beemerw Jackson, NJ wrote:
This company is outstanding from strat to finish. I love bonsai and the plants I recieved came beautiful and were the first that were bug free. We kept in communication, and though I changed the order , they added the original plant I ordered because they were packed already, which I am bowled over. Wonderful company with great prices!!!!!
|On Jul 2, 2008, OhBoyaHoya Rice Lake, WI wrote:
I have ordered Hoyas twice and have recieved all plants in fine condition, in good health and packed well. I appreciated the emails alerting me to delivery and I was ready to plant when they arrived. Ones I ordered before have done well. I'm looking forward to seeing the umbrells of these new ones soon. I liked the bonus plant I got this time!
|On Jun 14, 2008, clareb Missoula, MT (Zone 5a) wrote:
I ordered several different coleus from Glasshouse Works in May. I received prompt e-mails both confirming my order and explaining that my plants would be shipped during the first part of June.
|On May 30, 2008, chicochi3 Fayetteville, AR (Zone 6b) wrote:
Purchase two rare roses from this company. They arrived within one week in excellent condition. I will be returning for more!
|On May 28, 2008, Nan SW, WI (Zone 4b) wrote:
Ordered an assortment of Acalypha plants.
|On May 5, 2008, MomBarb1 Omaha, NE wrote:
I ordered 3 sets of 5 trailing coleus, So 15 plants in all. I am very pleased with their choices and the plants overall condition. Not even one stem was broken! I was overwhelmed at the available selection. I asked them just to send me assorted trailing coleus that I would not find at my local nurseries. I am so excited to put these in my containers and see what they do! I purchased some coleus for my neighbors who water my garden when I am out of town. They too are pleased with their 'Thank You' gift. Prompt shipping and super friendly company to deal with.
|On Apr 28, 2008, toots3514 Ruskin, FL wrote:
I have ordered plants from numerous companies in the past and I have always been disappointed. I was desperately looking for dreadlock crotons and found them at Glasshouse Works, so I thought I would give the mail order one more chance. I was so pleased upon receiving my order because they were 12" as promised, packed very well and was also shipped on the date promised.
|On Apr 26, 2008, DouglasD Jacksonville, OH wrote:
Being an avid gardener who can find certain plants only at Glasshouse Works, I strongly recommend this mail order company. Website is easy to use, customer service is friendly, orders shipped in great condition and in a timely manner.
|On Apr 19, 2008, FdLNursery Olympia, WA wrote:
I have looked high and low for Gold-Veined Oxalis for quite some time and so was dellighted to find that Glasshouse carries it. I placed my order and received the plants a few weeks later. They were well-packaged and arrived in excellent shape, not easy considering the tender stems of the Oxalis.
|On Apr 12, 2008, debbiebuffy Long Beach, WA wrote:
Just received my first order from Glasshouse Works. Not very happy with it. Some of the plants have frost burn, others are spindly or broken. This is not due to shipping. Everything was packed well but I think they were not in good shape when they were packed. When I placed my order in late Feb 08 I was told by the company that it would take a while for them to ship to me due to their weather and my weather. I said I am not in any hurry so ship whenever. It is too much of a hassle to ship them back so I will try to nurse them back to health.
On April 17th, 2008, debbiebuffy changed the rating from negative to positive and added the following:
Since my comments about Glasshouse Works were published the owner has contacted me numerous times to take care of the problem. I am satisfied with the results.
On Apr 12, 2008, Glasshouse Works responded with:
On Apr 14, 2008 8:31 PM, Glasshouse Works added:
I have contacted this customer and will reship anything that is frozen or damaged. I will give an update soon."
|On Apr 4, 2008, karyn1 Silver Spring, MD wrote:
I placed an order for 10 different plants about a month ago. I knew that it would be a while before they were shipped due to the season. Communication was excellent. I was contacted that one of the plants I wanted was still dormant and they would rather I choose something different but they would send it if I really wanted. I found a replacement but it was a little more expensive then my original choice. I sent an email asking that they send me an invoice for the difference. They told me not to worry about it. I was sent a tracking number when the plants were shipped. They arrived in excellent condition. All were carefully packed and they also sent a nice bonus plant. I will definitely continue to buy from them.
|On Mar 12, 2008, illipse Columbia, SC wrote:
I recently became interested in begonias, and through an internet search found Glasshouse Works, which has an extensive collection of begonias. I was especially excited when I discovered their offering of begonia collections, which is 5 named begonias (random selection, their choice based on stock/availability). I ordered both collections in January (the regular one and the cane collection) and began to wait. They are located in Ohio, which is much colder than South Carolina, where I live, so I would check the Ohio weather on perfect 75F degree days here and groan when I saw the weather was still in the 10s and 20sF there and obviously too cold to ship.
|On Feb 3, 2008, Zeldasmommy Proctorville, OH (Zone 6a) wrote:
I could have ordered from the Glasshouse Works website, but it was a "spring-teaser" kind of day here in Ohio so I chose to take a 2 1/2 hour drive to check this place out in person. To my surprise, I found the quaintest garden shop & nursery in the tiny village of Stewart ! I came home with a "Desert Rose" and a "Barbosa Cherry"...oh, and the prettiest little bonsai pot. Both plants *are* little, but thats what I wanted. And the shop itself had the neatest ,most unusual things.. from gargoyles to glass gazing balls, windchimes, candles, African walking sticks, and the most gorgeous etched marble I've seen! If you go, don't expect a sleek, shiny modern place...that would seem totally out of character here. The shop is in an OLD hotel where the railroad used to run by.......the yard art looks perfectly placed outside amid the wintered, overgrown foliage. The public nursery is small, but jam packed with plants. Tom, Kim and Matt (I think was his name) were absolutely terrific to talk with, they answered my questions, took more than enough time to explain the proper care of my plants, and let me wander through the shop to my hearts content. They also made sure that I understood if I had any concerns or other issues with my new plants they were only a phone call or email away, and I appreciate that. I'm looking forward to many more purchases from these friendly folk. ( I see a garden gargoyle purchase in the very near future!)
|On Feb 3, 2008, Yinepu Athens, OH (Zone 6a) wrote:
These guys are amazing. The plants we purchased there today were of the finest quality I personally have seen. The young Nepenthes sanguinea I purchased from there is one of the best I have seen, with all leaves but one ready to pitcher. I mean, the same plant on another site or in another greenhouse would cost a good $25 to $30, but mine was only around $6. They also have a very cool selection of art from around the world, most handmade it seemed, and an impressive selection of wardian cases (definitely on my wish list :-P). They seem to stock some of the rarest plants on the market with the most reasonable prices you can find anywhere, and I guarantee I will be back there within the next couple of weeks for more!