Having received plants from Glasshouse Works in the last few days, I'd like to take this opportunity to write that, as always, merchandise is top notch first quality, shipping very prompt, and packing excellent. Although very rare, when I have had a problem with a plant received everyone is more than helpful to resolve the issue to my complete satisfaction.
I've been buying plants from Glasshouse for more than 30 years and this has always been the norm for my business with them. They have always maintained an incredible inventory of plants, many of which you will not find elsewhere at any price. The plants are always in good condition with no insect problems and they are very generous with bonus plants as well.
Also the Glasshouse website is a joy to work with. It's loaded with great pics and accurate descriptions of their huge catalogue of offerings.
Whenever I've had opportunity to talk to Tom, Ken or any of the staff everyone has always been very helpful and friendly with advice or to suggest the perfect plant for my growing conditions. So do feel confidant about ordering if you haven't already and be very pleasantly surprised.
I've been ordering from Glasshouse Works since the time many years ago when a newsprint booklet filled with basically just scientific names and prices would arrive occasionally from them in the mail. Their website has been up for a long time, and the ability to provide pictures, availability information and longer descriptions gives them a little different feeling than that old newsprint list - but I still think of them as the company from the old days, and that's probably the only reason my review is positive.
Glasshouse Works almost undoubtedly has the largest and deepest catalog of any tropical nursery out there - and they do make a very large portion of their stock available to the customer at any given moment. What this means to the customer is, however, that the lead times may be long and that you may have to wait for them to propagate your plants. What you get for this is access to a MUCH larger list of plants, but you need to know and expect this going in.
The plants I've received over the years have all been alive, some were large and well grown, some were a little on the small size and poorly established, but they all were viable material and most were correctly identified. They're usually packed adequately, though not as securely as some of the other tropical vendors.
The bottom line for me is that prices tend to be more moderate at Glasshouse Works, the selection is unrivaled, and in return for that I'm more than willing to accept a certain amount of slowness and a level of quality that's not quite up to Logee's or Tropiflora standard. But if you're expecting Glasshouse Works to compete on the basis of speed and quality with the above, that's not really their strength.
I've been ordering from them for years, and in fact I'm waiting for them to propagate some plants for me now. I'll undoubtedly order in the future simply because they have so many things that are not available anywhere else.
I just filled a shady bed with amazing coleus cultivars from Glasshouse works. I can't wait to see it filled in in a few weeks! I have been pleased with the way my orders to them have been handled. Even better, though, have been the times I stopped by on my way through Ohio (I think they're open Fridays and Saturdays) and wandered around picking up interesting plants. The selection is amazing!
On Dec 9, 2008, scorpion1960 Saint Louis, MO wrote:
i have order several plants through the mail but i have never purchased dead or plants in poor condition. on the 29oct08 i order 4 begonia from glasshouse work, on the 11nov08 i email the company to see if payment had been received they replied and inform me by order was being processed and will be shipped out. the 2dec08 i emailed the company again to see why my order had not been shipped since by check had been processed and paid, i was promised the order would be sent. on the 06dec08 the order came, there were no indication on the box that this was live plants . i was shocked once i started unwrapping the plants. all the begonias that i order were in such poor condition with in 2 days they were dead except for my bonus plant that had 2 leaves on a twig that is also in poor condition but it is still alive. i have email the company twice to try to resolve this issue, but no answer.
On December 9th, 2008, scorpion1960 changed the rating from negative to neutral and added the following:
on 09dec08 i received a phone call and email from tom assuring me that this matter will be resolve and they will ship me replacement begonias as soon as weather permitted.On February 20th, 2009, scorpion1960 changed the rating from neutral to positive and added the following:
on the 15 feb 09 i received a call from tom stating i would get the replacements plus and extra one in 4 days. well on 19 feb 09 just as he said i received those 5 begonia in excellent condition. i want to change my rating to positive.
thanks On Dec 9, 2008, Glasshouse Works responded with:
On Dec 9, 2008 1:09 PM, Glasshouse Works added:
We are reshipping this order of 4 begonias as soon as the temps get a bit better. I told this lady that we always take care of our valued customers. Tom "
On Dec 2, 2008, bkelvington Minneapolis, MN wrote:
Like so many people before me, I was intrigued by this company's unusual offering. Unfortunately, my experience is much like the other negative reviewers here...
I placed a $55.00 order on 14OCT.08...my credit card was charged immediately and I received an email within the hour, stating that ordered plants WERE AVAILABLE and that I would be sent another email to confirm shipment, pending a 3-6wk "processing time"...
After 3 WEEKS and no shipment confo, I emailed them to inquire about the ETA on my shipment. NO RESPONSE.
After 7 WEEKS, I emailed them to CANCEL AND REFUND the order, since it is now too cold to ship live plants to Minneapolis. We did not get really cold here until mid-November, so they still had a good 5 WEEKS to ship before frost.
I have a feeling that these people propagate plants as they are "sold"...There is a bunch of postings here about post-purchase propagation at this greenhouse. They do have a little caveat statement in their order confo about how they may propagate to fill orders. (Which in my opinion is tantamount to FRAUD unless clearly stated at the point-of-sale. If it's "for sale" on your web-site, it should be AVAILABLE.) It takes very little time and effort to tag a web-page item as "sold out" in a vendors' e-commerce website.
BUT MY ORDER WAS CONFIRMED AS AVAILABLE !!!
Buyer beware!! These people DO NOT SHIP PAID MERCHANDISE.
On December 3rd, 2008, bkelvington changed the rating from negative to positive and added the following:
I was hasty and unjust in my negative comments here - I did not give them a chance to respond...
Within a few minutes, Tom emailed AND called me to apologize - come to find out, there was a mix-up on my order. They pulled the order to check on one of the items that they didn't think was ready to ship, and it got lost from there...
Bottom line is they were trying to do MORE than I would have expected, but it just wound up getting off-track...No they do not have a huge stock and a lot of office help and e-commerce technology - they are a small and diligent group of plant enthusiasts who sell what they love.
So, Tom couldn't raise me on the phone right away, so he put a refund thru IMMEDIATELY, AND emailed and voicemailed me immediately, offering to ship my order anyway, AND offered me a credit...which is far above and beyond normal customer service and anything I would expect. I am ashamed to have blasted them in my moments of frustration here...
So, we are working out when and what I will actually get in a new order. But I MUST STRESS how promptly and professionally this company handled my complaint - which was hastily penned in anger, and I wish I could erase !!!
I truly do NOT think they should have a negative rating here. It is unfortunate that the ONLY people posting here about them recently are upset - it's not really a true picture...
PLEASE post if you have had a GOOD experience with Glasshouse Works Nurseries or their other businesses online...they deserve better!
I remain, A happy Plant collector in the Great White North.On Dec 2, 2008, Glasshouse Works responded with:
On Dec 2, 2008 1:06 PM, Glasshouse Works added:
This customer emailed us about this order. He requested a refund which we gave him immediately. He ordered items that we have had to get ready for him. We had corresponded. I called him today and askedhim to call me back right away. Instead he put this review on Garden Watchdog. We do our best to deal with many customers ordering very rare plants. I have called him again and hope to talk with him about his order. I will update this as soon as I talk with him. He received a total refund when we realized that he had not gotten updates from us. He ordered some very unusual items. We are sorry he decided to cancel his order. As you can see, we always deal with the customer.
On Dec 2, 2008 1:27 PM, Glasshouse Works added:
This customer emailed us about this order. He requested a refund which we gave him immediately. He ordered items that we have had to get ready for him. We had corresponded. I called him today and got his answering machine and asked him to call me back right away. Instead he put this review on Garden Watchdog. We do our best to deal with many customers ordering very rare plants. Resultantly,I have called him again and hope to talk with him about his order. I will update this as soon as I talk with him. He received a total refund when we realized that he had not gotten updates from us. He ordered some very unusual items. We are sorry he decided to cancel his order. As you can see, we always deal with the customer. I may update these comments as soon as I hear back from this customer."
My first order with Glasshouse Works was a disaster. It took 5 months and when the order finally arrived 2 of the plants arrived dead.
Understanding that when you are dealing with plants that things can go wrong so I placed a second order to try them again and get my dead arrivals replaced. This was March 24, 2008.
After several calls and emails about the status of my order it finally arrived in July of 2008. So basically my credit card was processed and 120 days later the plants arrived.
The second order was another big disaster. The 2 replacement plants were not sent, another plant arrived dead and one of the plants I ordered was so incredibly small I was shocked. I do need to add that a free "rare" plant was sent for my troubles.
My last email to Tom at Glasshouse Works went out in July or August updating him on the status of my order and that they owed me a credit for the dead plants. It is now October of 2008 and I have never heard a thing from these folks.
On November 17th, 2008, bubbad changed the rating from negative to positive and added the following:
Tom at Glasshouse works bent over backwards to fix these problems PLUS sent me a couple of very nice bonus plants.
Apparently there was a mix up with the original emails and now this is fixed as well.
Good job making this un-satisfied customer satisfied.On Oct 31, 2008, Glasshouse Works responded with:
On Oct 31, 2008 11:35 AM, Glasshouse Works added:
As usual, we emailed this customer to rectify the situation. As you can see from our other reviews, if we find that a problem exists, we take care of it. Most customers email us directly. Most of them compliment us on having such an usual offering of plants they cannot find elsewhere. I have asked this customer to email me directly so we can take care of a credit or replacement or refund. I will update soon what arrangements are made. Tom "
On Oct 14, 2008, goldenafrochild Ithaca, NY wrote:
I got my order over the weekend and I was so very happy with it. All the plants were a very nice size and I was particular impressed with the P.saundersii. The Pachypodium baronii var. baronii and var. windsorii were wonderful and the bispinosum was a great surprise! I hadn't ordered it but it was included as an extra. The order was also completed very quickly... within one week look forward to ordering some more of Tom's lovely plants.
On Oct 11, 2008, GardenSue777 Moyie Springs, ID wrote:
Regarding my recent order from Glasshouse Works....the plants arrived in great condition. I was very satisfied with the price. Glasshouse Works is THE NURSERY for the plant collector! A+++++++++
I received my order today and I am very happy to see the quality of the trees, the promptness of the delivery and the promptness of their response to my inquiry. The Japanese red maple was a nice surprise also. That was a very
nice gesture. I plan to continue to do business with them.
In late spring, I contacted the fine staff at Glasshouse Works searching for a Brugmansia that would give me near instant gratification. I have grown Brugmansia in the past but it took two years to see a single bloom, I wanted to see blooms this garden season. I told the growers at Glasshouse Works my desires and they selected a Brugmansia that would fill my order. I received a small plant in a 4-inch pot, which they instructed me to pot up into a tub giving it plenty of food and sunshine. Voila, this fall I have a beautiful large shrub hung with several absolutely fabulous trumpets that is the showpiece of my garden patio. Thanks a million Glasshouse Works!
I am a botanical artist that needed specific begonias to paint. I ordered the four plants and today they arrived. The packing was so extraordinary that not one leaf on any plant was broken or damaged in any way. Quite a feat for the fragile stems and leaves that traveled half way across the country to reach me. At the bottom of the box was a fifth plant and I called the company to question this arrival and was told it was a bonus to the order. I am delighted with every aspect of service rendered and cannot say enough words of praise. Thank you for letting me start to paint today with these fine specimens in front of me.
After 2 months of no replies to my emails, I finally got ahold of Tom on a Sunday. He did manage to get it shipped out the next day, something i wouldn't expect from most nursery owners. But everything comes down to the plants.
I ordered a little over 50 plants from them. About half my order was pretty nice stuff, a quarter was OK but the rest wasn't worth the money. A lot of that were plants that were two small for what they were charging. A 2'' unrooted cutting of Epiphyllum Chrysocardium shouldn't be $12.00. The rest of the plants were just more beat up than they should have been.
I've order from about a dozen places this year and glasshouse works ended up being the only place i was very happy with. While they have a large selection of plants, they seem to be very hit or miss on quality.
On September 26th, 2008, bussardnr changed the rating from negative to positive and added the following:
Tom replaced everything i had problems with a add quit a bit more. All the new plants looked much better also. I'm happy with what i have now.
I tried emailing every email address on their site the fist time, and never got any response till i figured out Tom's own address and he's gone above and beyond what was necessary to get everything taken care of. I would talk to him before you order any plants and make sure they're what your expecting. I'd order from him again. Infact I'm thinking of getting a few more peperomias if i can find the room.
PS everyone should have what they're calling Peperomia buntingii, awsome plantOn Sep 8, 2008, Glasshouse Works responded with:
On Sep 8, 2008 7:08 PM, Glasshouse Works added:
I have contacted this customer and will try to work this out. I have talked with him on the phone. He orders very interesting plant material. We will be following up on this situation and we will be making updates here. He ordered a couple somewhat hard to propagate and grow items. Thus, we will be offering him possible replacements or perhaps a credit for other items that might be easier to grow. We do like to offer a lot of variety and sometimes that slows an order down. We do try to keep in contact, though. More later. Tom
On Sep 6, 2008, geminitrv Marshall, TX (Zone 8a) wrote:
I just ordered for the first time from Glasshouse Works. I am thrilled with my purchases! I ordered two Passiflora vines, and Tom was very helpful and answered all of my emails very promptly. He even included an extra Passiflora in my package! The plants I received were very healthy and larger than expected. Shipping was super fast and they were very well packaged! (a few other online nurseries need to take a packing lesson from them! lol) I will definitely be ordering from them again and recommend them to anyone looking for healthy, hard to find plants!
Overall, I'd say this was a positive experience. Tom upgraded one of my plants to a larger size at no charge, and all the plants were delivered looking healthy and big for their price. The only thing I had a problem with was one of my plants had pill bugs in the soil. But I did contact GHW & they apologized for the issue, saying they normally use biodegradable insecticide but not right before they ship out plants. They gave me some suggestions to take care of the problem and offered to replace the plants if they didn't do well. Been two weeks since I got the plants and they are doing well and are bug free. Not too excited about the bugs but I'm happy with the plants overall and the customer service is grand. Thanks Tom :)
If I could rate Glasshouse Works ABOVE POSITIVE I would. This is my second experience with them.
My first experience was a personal visit to their greenhouse in Stewart, OH several years ago to see if I could find a plant that I could only describe to them. It grew "babies" along the perimeter of the leaves. I did not know the name of it. They were VERY knowledgeable and told me that there were many varieties of that type of plant. They took the time to help me find the ONE variety that I was looking for (Kalanchoe Daigremontia). They gave me a tour of the greenhouse and took the time to answer all of my questions. They were VERY friendly and helpful. My experience could not have been more positive.
My second experience with Glasshouse Works was by mail order recently. I purchased 10 varieties of the Kalanchoe plants and I wanted to get a couple of super dwarf banana trees. I found dwarf banana trees on their web site but not super dwarf. I wasn't sure if they were really the same but referred to differently because in searching the web for them I never found both listed together on the same site. I called Glasshouse Works and spoke with Tom Winn. He told me that they were different and that he did have some on hand. He instructed me to add a note to my order (a nice provision they have on their checkout page!) asking for the super dwarfs.
The Kalanchoe plants I ordered were only $2.00 each so I figured that they would just be starts. I included in my note on the order that, if possible, I would like the Kalanchoe Daigremontia to have some "babies" already on it.
I received my order yesterday and I'm EXTREMELY pleased with the size and quality of the plants! I couldn't believe it! The plants were not starts at all. Some of them were over 16 inches tall!! They were shipped via UPS and packed so well that not one plant was damaged in any way. Not even a leaf was broken!
I HIGHLY RECOMMEND Glasshouse Works. The quality of their plants is superior and they are extremely knowledgeable and friendly. I will order from them again.
This company is outstanding from strat to finish. I love bonsai and the plants I recieved came beautiful and were the first that were bug free. We kept in communication, and though I changed the order , they added the original plant I ordered because they were packed already, which I am bowled over. Wonderful company with great prices!!!!!
I have ordered Hoyas twice and have recieved all plants in fine condition, in good health and packed well. I appreciated the emails alerting me to delivery and I was ready to plant when they arrived. Ones I ordered before have done well. I'm looking forward to seeing the umbrells of these new ones soon. I liked the bonus plant I got this time!
On Jun 14, 2008, clareb Missoula, MT (Zone 5a) wrote:
I ordered several different coleus from Glasshouse Works in May. I received prompt e-mails both confirming my order and explaining that my plants would be shipped during the first part of June.
I received healthy, well-developed, and well-packaged plants in mid-June. Not only did I receive all of my ordered plants, I also received two bonus coleus that will work well with my color combos.
Glasshouse Works has an incredibly extensive collection of coleus and much, much more. I recommend this company without reservation.
Ordered an assortment of Acalypha plants.
My order did take longer than the expected 4-6 weeks to arrive, though after communication with the company, the delay was a conscientious one (weather-related).
Communication wasn't the best I've experienced, but the plants received were well-rooted and good size/quality. A bonus was included (and much appreciated) as well.
Will order in the future.
I ordered 3 sets of 5 trailing coleus, So 15 plants in all. I am very pleased with their choices and the plants overall condition. Not even one stem was broken! I was overwhelmed at the available selection. I asked them just to send me assorted trailing coleus that I would not find at my local nurseries. I am so excited to put these in my containers and see what they do! I purchased some coleus for my neighbors who water my garden when I am out of town. They too are pleased with their 'Thank You' gift. Prompt shipping and super friendly company to deal with.
I have ordered plants from numerous companies in the past and I have always been disappointed. I was desperately looking for dreadlock crotons and found them at Glasshouse Works, so I thought I would give the mail order one more chance. I was so pleased upon receiving my order because they were 12" as promised, packed very well and was also shipped on the date promised.
Glasshouse works will definitely be seeing orders from me in the future.
Being an avid gardener who can find certain plants only at Glasshouse Works, I strongly recommend this mail order company. Website is easy to use, customer service is friendly, orders shipped in great condition and in a timely manner.
I have looked high and low for Gold-Veined Oxalis for quite some time and so was dellighted to find that Glasshouse carries it. I placed my order and received the plants a few weeks later. They were well-packaged and arrived in excellent shape, not easy considering the tender stems of the Oxalis.
Based on my experience, I would not hesitate to place an order with this nursery again.
On Apr 12, 2008, debbiebuffy Long Beach, WA wrote:
Just received my first order from Glasshouse Works. Not very happy with it. Some of the plants have frost burn, others are spindly or broken. This is not due to shipping. Everything was packed well but I think they were not in good shape when they were packed. When I placed my order in late Feb 08 I was told by the company that it would take a while for them to ship to me due to their weather and my weather. I said I am not in any hurry so ship whenever. It is too much of a hassle to ship them back so I will try to nurse them back to health.
On April 17th, 2008, debbiebuffy changed the rating from negative to positive and added the following:
Since my comments about Glasshouse Works were published the owner has contacted me numerous times to take care of the problem. I am satisfied with the results.
Debbie HaugstenOn Apr 12, 2008, Glasshouse Works responded with:
On Apr 14, 2008 8:31 PM, Glasshouse Works added:
I have contacted this customer and will reship anything that is frozen or damaged. I will give an update soon."
I placed an order for 10 different plants about a month ago. I knew that it would be a while before they were shipped due to the season. Communication was excellent. I was contacted that one of the plants I wanted was still dormant and they would rather I choose something different but they would send it if I really wanted. I found a replacement but it was a little more expensive then my original choice. I sent an email asking that they send me an invoice for the difference. They told me not to worry about it. I was sent a tracking number when the plants were shipped. They arrived in excellent condition. All were carefully packed and they also sent a nice bonus plant. I will definitely continue to buy from them.
I recently became interested in begonias, and through an internet search found Glasshouse Works, which has an extensive collection of begonias. I was especially excited when I discovered their offering of begonia collections, which is 5 named begonias (random selection, their choice based on stock/availability). I ordered both collections in January (the regular one and the cane collection) and began to wait. They are located in Ohio, which is much colder than South Carolina, where I live, so I would check the Ohio weather on perfect 75F degree days here and groan when I saw the weather was still in the 10s and 20sF there and obviously too cold to ship.
At the end of February, when it seemed the weather there had started warming, I called and Tom answered the phone. He was very friendly, asked me about the weather here, and explained he didn't expect to ship before March 15 due to the weather. I was therefore very excited and surprised to receive my package on March 6. (I did not receive shipment notification, although this was not a problem for me as I'd had them sent to my work address)
The box was crammed with shredded paper to protect the plants during shipping (both around the plants and between the leaves), so make sure you have a garbage bag handy or it can get very messy! The plants were packaged as well as possible, and although there was some bruising to a bunch of the leaves, it is to be expected that there will be some leaf damage in shipping and I'm not sure how it could be avoided. I was excited by the selections, and happy that each plant was named as promised so I could look it up on their Web site. I was particularly impressed by the quality of the plants - they were all much bigger and healthier than I expected. There was a lot of new growth and new leaves on the plants and two were even flowering, which was a nice surprise. I know they will recover from shipping nicely.
However: I only received 9 of the 10 begonias I'd ordered. I emailed Tom the next day and received a concerned email from him 20 minutes later. He asked for my phone number so he could call me, and promised to send a replacement. He was very attentive and apologetic. I received notification on Monday (2 business days later) that my package had gone out, and today (Wednesday) received my replacement begonia plus a bonus extra one, free of charge. They assumed the shipping charges. Both were as big and healthy as the first batch.
Based on the quality of the plants I received and especially the attentiveness and efforts to make me happy by Tom, I would not hesitate to order from Glasshouse Works again. If I'd gone to a local nursery, I would not have had to wait for good weather to get my order, but by waiting, I got big, healthy, interesting varieties of begonias for an average of $3 apiece, which sure beats regular nurseries for price and variety.
On Feb 3, 2008, Zeldasmommy Proctorville, OH (Zone 6a) wrote:
I could have ordered from the Glasshouse Works website, but it was a "spring-teaser" kind of day here in Ohio so I chose to take a 2 1/2 hour drive to check this place out in person. To my surprise, I found the quaintest garden shop & nursery in the tiny village of Stewart ! I came home with a "Desert Rose" and a "Barbosa Cherry"...oh, and the prettiest little bonsai pot. Both plants *are* little, but thats what I wanted. And the shop itself had the neatest ,most unusual things.. from gargoyles to glass gazing balls, windchimes, candles, African walking sticks, and the most gorgeous etched marble I've seen! If you go, don't expect a sleek, shiny modern place...that would seem totally out of character here. The shop is in an OLD hotel where the railroad used to run by.......the yard art looks perfectly placed outside amid the wintered, overgrown foliage. The public nursery is small, but jam packed with plants. Tom, Kim and Matt (I think was his name) were absolutely terrific to talk with, they answered my questions, took more than enough time to explain the proper care of my plants, and let me wander through the shop to my hearts content. They also made sure that I understood if I had any concerns or other issues with my new plants they were only a phone call or email away, and I appreciate that. I'm looking forward to many more purchases from these friendly folk. ( I see a garden gargoyle purchase in the very near future!)
On Feb 3, 2008, Yinepu Athens, OH (Zone 6a) wrote:
These guys are amazing. The plants we purchased there today were of the finest quality I personally have seen. The young Nepenthes sanguinea I purchased from there is one of the best I have seen, with all leaves but one ready to pitcher. I mean, the same plant on another site or in another greenhouse would cost a good $25 to $30, but mine was only around $6. They also have a very cool selection of art from around the world, most handmade it seemed, and an impressive selection of wardian cases (definitely on my wish list :-P). They seem to stock some of the rarest plants on the market with the most reasonable prices you can find anywhere, and I guarantee I will be back there within the next couple of weeks for more!
I recently moved to spend several months in Seattle. I missed the beautiful Jasminum sambac I left in Maine, and called GlassHouse Works to see whether they thought I could find a jasmine that would bloom in my office. I spoke to someone who told me about a Maid of Orleans he knew of which bloomed in a dark New York apartment. I ordered the collection of Jamine-like fragrants for $18; it was then suggested that I order a Maid of New Orleans in addition for $8 to "make sure" one was included in my order. When I balked a little learning about the cost including shipping ($42 to fulfill my desire for an office plant available locally) I was told "this time of year we often put extra plants in." It all seemed rather genial, and I felt like I could become familiar with new fragrants. I asked if they would include information on plant care. That was December 11th. I was told I would be emailed on Monday when the plants shipped. I never did, as the email address I confirmed over the phone was typed incorrectly.
When the plants arrived on the 22nd, they looked pretty pitiful. To GHW's credit, they were shipped from W Virginia, so they may not have seen the condition the plants were in. Two of them looked bedraggled, and one of them looked like it wouldn't live. All were very small. A master gardener who came over shortly after said "I can't believe they shipped that." "It looks like it has pretty bad disease." It may have hurt that FedEx missed its 2 day shipping by a day and a half, in cold weather, but there weren't dropped leaves in the box. I felt like I'd received six "rescue" plants (and no extra ones; think Annie Hall). The Maid of Orleans I'd been looking forward to was only three leaves grown (none a healthy green, one fell off), and all of them will likely take quite a long time before they're grown enough to bud. Given that I am not rooting in Seattle myself, this was sort of a problem. If I were staying for a year or two, and could gift healthy plants to friends it wouldn't matter over the long run. I also didn't receive instructions; in fact one plant is unlabeled, so I can't look up care information on the web.
So, at this point, I was pretty disappointed. I wrote GlassHouse Works a polite email asking what they would be willing to do. Rather than list all the things I found unprofessional, I wrote a "face-saving" note saying that the plants looked bedraggled, none would bud soon, and that I was disappointed because I had ordered a fragrant jasmine that would bud in my office, and I didn't feel like I received that. I wanted to know what they could do to make it better. FedEx was wiling to reimburse shipping as they failed their guarantee, but to GlassHouse works. That was Dec 22nd. I didn't receive a response, out-of-office message, or returned email. That sort of sums up my experience.
On the other hand, I did receive three lovely jasmine plants from friends for Christmas. The smallest one, $4 locally for a vibrant thing, will likely bud soon, and the larger ones are exactly what I had hoped for (the biggest one cost $12). So, I suppose it all worked out.
If anyone is interested, I can include the email I sent or a photo of the plants.
On January 7th, 2008, dakinibean changed the rating from negative to positive and added the following:
Tom called me this morning, and assured me he wanted to make this a positive experience for me. He was very professional about it, and I look forward to seeing what happens!On Jan 7, 2008, Glasshouse Works responded with:
On Jan 6, 2008 11:30 PM, Glasshouse Works added:
This happened during the Holiday rush. We are in the process of working with this customer. Her email must have ended up in the Spam filter or I would have answered.. As we always do, we will work with this customer so that her experience with Glasshouse Works will end up being positive. . Tom"
On Nov 5, 2007, johnsvmf Morgantown, WV (Zone 6a) wrote:
I placed my order for a FICUS AFGHANISTANICA on 7 August 2007. It may not of been the best time of year to order such a plant but Glasshouse Works indicated on their web-page it was available for shipment. I ordered the plant and I received an immediate response as to the proper care upon receipt. After several weeks past I called and asked where the plant was, to which I was told I would have to wait until the weather was less severe (too hot). I received the plant in early October. The condition of the plant was terrible, all leaves were wilted, and the plant was dripping wet. Ficus Afghanistanca is a rather tempermental plant and favors a dryer enviroment. The lone wilted leaf became dry and crumbled. The plant is still in a four inch pot that cost 15 dollars with 9 dollars shipping and has never dried out. The plant is dead, repeated emails to Glasshouse works have been unanswered.
I guess my frustration is evident. Dead plant multiple emails and no professional reply. My recommendation is to take your business elsewhere.
On November 6th, 2007, johnsvmf changed the rating from negative to positive and added the following:
After I posted my comments, Tom from Glasshouse Works and I traded several emails. Tom indicated that he refunded the 24.00 to my credit card. At this point I am satisfied.
I recently ordered 3 plants from this firm. I received an e-mail confirmation the next day and had the plants in-hand 2 days later. The plants were exactly as described, healthy and very well packed for shipping.
Just received my first ever order from GHW - some begonias. They are really big and healthy. I got what I ordered and a bonus begonia, also big and healthy. Shipping was fast, packing good, no leaves lost or broken.
On Aug 17, 2007, jadajoy Newport News, VA (Zone 11) wrote:
A Big, Big Negative! I ordered over 100.00 in coleus in July. I was looking for pinks and purples to add to the many coleus I already have. For this reason I requested no substitutions. Awating an August delivery ( for which they charged my credit card in July and not on the delivery date) I was surprised when it came at the end of July with a hand written note saying they did not have my selections and they wouldnt have them until August. Duh? So why didnt they wait till August? Instead of crediting me my money for the ones they didnt have they sent me a voucher which in order to use I would have to pay shipping all over again even thou their policy is a refund for orders over 50.00. Of the 18 or so plants I ordered I got maybe six viable ones. The rest were overgrown or barely there. This is the worst online plant order I have ever received. I emailed them, of course, no answer. A waste of my time and money, neither of which I have much of. The sad fact is they do not have the plants they advertise and the whole business is mismanaged. STAY AWAY!
On September 5th, 2007, jadajoy changed the rating from negative to positive and added the following:
Company Rep contacted me and we hashed the problems out. He bent over backward to make this order right. I feel satisfied that everything that could have been done, was done, to correct the problems. Thanks Tom.On Aug 17, 2007, Glasshouse Works responded with:
On Aug 16, 2007 10:19 PM, Glasshouse Works added:
We did not receive an email from this customer. I will email or write and see what we can do about this. I wlll make a report here later. I am sure something can be done. Most of our reviews are good, so we have to make this one good too!! "
On Aug 17, 2007, wanna_run_fast Fort Lauderdale, FL wrote:
I ordered about 15 or 16 plants, and received all with 1 or 2 subsitutions and 3 or 4 bonus plants. It did take a while to root my plants but Tom answered every email within 24 hours and worked with me to get my plants to me at a time that would be convenient for me. The plants i received were beautiful, large, well-rooted and packaged beyond belief. I don't think I've ever received such well wrapped plants!
This is a speciality grower, Tom grows the plants or roots cuttings for you when you order. You can't rush the process so if you are looking for immediate shipment, I suggest you email Tom first and ask him about availability. Otherwise, if you are patient and wait until your plants are ready, you will be very happy!
It's been a couple of weeks since I received my order and every single plant is healthy and thriving...and I'm getting ready to place another order. They have an incredible selection and I am trying to work my way through all their goodies!
On Jun 28, 2007, thomasmc Colorado Springs, CO wrote:
In May I decided to do something with an empty 20 gallon fish tank that has been sitting in my office, and decided to turn it into a terrarium. Searching the internet, I found there weren't many vendors who sold more than a couple plants I'd be interested in. Glasshouse Works certainly had the largest selection, and the lowest prices as well. I placed an order for a few that I knew I wanted, and also a "terrarium selection" of 10 plants that they pick for you.
Their website says to expect delivery in 6-8 weeks, so I was happy when I received an email saying I should expect it in half that time, just 3-4 weeks.
Then I stumbled upon these rating and began to wonder if I would receive my order before fall. I decided to give them the benefit of a doubt, and not bother them with inquiries about my order until the time frame they specified had passed.
I received the order in 4 weeks, and was emailed on the day of shipment with the FedEx tracking number so that I could make sure I was here to receive the package.
The plants were healthy, well packaged, and in great condition. Yes, some were small. Their website tells you to expect starter plants in 2 to 3" pots. Obviously, that's why their prices are so low. Personally I prefer this option, rather than paying someone else twice as much just to raise them for another month or two. The only one I thought might be too small was the Selaginella Uncinata, but I think it may survive.
As for the "terrarium selection", I could not be more pleased. Half of the plants they picked were on my "wish list" for a future order, and they even threw in a "freebie." I checked the items against their price list, and found the total was worth more than double what I paid.
I'm so happy with the results that I've decided to take another, larger (40 gal.) tank out of storage, and convert it to a terrarium, too.
Just as soon as I place another order with Glasshouse Works for some more plants...
On May 11, 2007, Tropicanna Clemmons, NC (Zone 7b) wrote:
I have to say that my experience with this company was positive. I received very healthy, rare, large plants that were a great deal given the price. They have tropicals I have not been able to find elsewhere, and a nice selection of hardy ones. I did order in Feb. for spring shipping, they grow to order. I specified no substitutions and they did not make any, and communication with company representatives was pleasant throughout the process. Everything was very well packed.
On May 11, 2007, gessiegail Taft, TX (Zone 9a) wrote:
This company doesn't even deserve to be in business!!! I have thrown away 165.00 on begonias and coleus. They range in size from leaves stuck in the dirt unrooted to 12" tall coleus stem with 3 leaves at the top of the stem. I would gladly pay for shipping them back just to get the rest of my money back.
On May 11th, 2007, gessiegail changed the rating from negative to positive and added the following:
I was grumpy when I wrote the review!!! Although the plants were packed extremely well, I don't find the plants to be exceptionally good, but the owner called to make things right. He couldn't have been any nicer or more cooperative. He does stand behind his plants....sorry 'bout that!!!!On May 11, 2007, Glasshouse Works responded with:
On May 11, 2007 4:33 PM, Glasshouse Works added:
I have called and told this customer we would replace any plants that didn't make it. All she needs to do is send us a list of those that did not make the trip. I saw the order and most of the plants were well rooted but a few were small. We shipped the order a bit earlier than I wanted because I know that Texas gets hot. But we do stand behind our plants. Most of our reviews are good so I hope we can settle this. This customer did not call us first before she posted this review. I wish she had. We will do whatever we can to make sure she gets her value. "