I was satisfied with my order last summer. Everything I ordered was well-rooted, decently sized, healthy and packed well.
When I placed my order I assumed the time frame they listed on their website was approximately when I'd receive my plants. When my order hadn't come at almost twice the amount of time listed on the website, I sent an email asking when to expect them. I received a prompt reply explaining that they take care of their coleus and bedding plant orders first in the spring and then take care of other types of plants afterward. Also they explained that several of the items I'd ordered took awhile to propagate. Once I knew what to expect, I was perfectly fine with the extra wait.
I thnk that perhaps if the website was a little more clear about how they fulfill orders, people who were in a hurry may decide to order elsewhere. Or they at least would know that their order wasn't coming right away and plan accordingly.
The one BIG problem I have is with their website. I don't know why, but every time I go to their website it crashes out my AOL and often locks up my computer. And yes, I am using the version with less pictures (when it works). I admit I do have a dialup connection and my computer is older. I tried for several hours today to look at their online listings and place an order and after looking at about 3-4 pages, either AOL or my computer in general would lock up and have to be restarted. There's no way to save your cart so I'd have to start over again. I did this multiple times. I know I can call them and place an order but I need to see what they have for sale before I can do that.
I have not had this problem with any other website and I had the same problem with the site last year.
I was planning on placing a large order with them this year, but I don't know if I have the patience to deal with that website.
On March 25th, 2007, gwendylena changed the rating from neutral to positive and added the following:
Perhaps I was a bit harsh to give a neutral rating because of my website troubles. I'd like to restate that I was very satisfied with everything I ordered from Glasshouse Works. I think I figured out the problem with the website. It's the continue shopping button in the shopping cart. When I avoided using this button, my computer stopping crashing. The website does work better as far as being able to see pictures and loading speed than it did last year on my dinosaur computer. I know it needs to be replaced, but there's only so much $ to go around and I'd rather spend it on gardening! I did place a large order this year and am looking forward to its arrival.
On Mar 21, 2007, JenniferLuther Grove City, PA (Zone 5b) wrote:
Very happy customer, inexpensive so i don't excpect big plants. Plants sent healthy well rooted cuttings. Plus also received a bonus plant that I didn't have. A very happy customer. Would not hesitate to order again. Also answered an email within hours of a general plant id question. excellent customer service.
I ordered from Glasshouse Works about a year ago and was very satisfied with the plants and the customer service. One of the plants I wanted was out of stock, but they explained the situation so that was fine, and another they thought might take some time to arrive but I asked if it was possible to rush it as it was a gift. They did, and it arrived quickly, as did the other plants I ordered. All were very healthy, though some were tiny. The website did explain that some plants might be small, so that was understandable and not a problem. The customer service was fantastic - they responded to all of my emails right away.
At first I was a bit disappointed with a Musa basjoo that I ordered from them. I saw that plant in another catalog, but didn`t want to spend the amount of money on a plant of "marginal" hardiness. I ordered it and thought the plant was a bit scrawny, but it has done very well, so I wouldn`t hesitate to order from them one bit
On Dec 14, 2006, jazmine188 Silverado, CA (Zone 9b) wrote:
I have been ordering plants online for many years. I recently discovered Glasshouse Works website in search for terrarium plants for a few gifts I am creating for x-mas presents. I placed an order for an assortment of terrarium plants - where they would choose the plants for you. I emailed them describing what I was trying to achieve (cottage garden look) and that I was hoping I could get the plants in time to finish the gifts before x-mas.
Approximately one week later I received my package. All plants were FANTASTIC. Healthy, great assortment - perfect for a cottage garden look, well packaged - and I had ordered 10 plants and I received 11!!
I consider this the BEST experience I have had with an online gardening store. Other orders I have received were small plants, partly dead, and the orders took a long time.
On Nov 22, 2006, TexasTam Plano, TX (Zone 8a) wrote:
Charlotte of Glasshouse Works was nothing but wonderful in helping me get my paws on a 'Gold Ring' Barberry. She emailed me when they located some, then emailed me again to let me know how they looked after they actually came in.
I was also emailed the day my order shipped, which I always appreciate.
On top of everything, I ordered one berberis, and they sent me an extra! The Witch Hazel I ordered also looks very good.
I have ordered from Glasshouse Works several times. I read and understood their shipment policy and procedure so I was fully prepared to wait until my shipment came.
Plants are packed well and I have found very unusual varieties that I could not find ANYWHERE. I've found the prices to be very nice. All of my plants ordered from there have done very well.
I use the text site as I have dial up but there are wonderful pictures and helpful descriptions for those of us who are new collectors of house plants. The descriptions will tell a reader if the plant is "easy to grow" or if it needs special consideration. I find this wonderful because I know what I can try and what I can't from reading the website.
I will definately order from Glasshouseworks again but I may have reached the plant capacity of my little house!
On Oct 19, 2006, PCrisler Ft. Wright, KY (Zone 6a) wrote:
About a week and a half ago I read the reviews for Glasshouseworks and was a bit hesitant about placing an order. There are so many negative comments, but I checked out their website anyway and saw a huge variety of plants. The prices were surprising, too. I am just beginning to collect philos, and they had so many different ones that I decided to order despite the negativity I'd read here. (my mom always did say I was a "hardhead"). I placed an order on October 13, and received my order on the 18th. From the comments I'd read, I didn't expect my order for weeks! I was so excited as I opened the package, I was like a little girl at Christmas! I have to say that I was extremely happy with everything I received. I did have a concern about one of the plants, so I called and spoke with Tom who spent a great deal of time talking to me, and gave me suggestions. I am completely 100% satisfied! Tom was so helpful, he could not have been nicer. I do not believe that any of the negative comments that I read would have been posted at all if those customers had taken the time to call the company with their concerns. I am so glad that I ignored them. Customer service is excellent, Tom is a gem, and I will be a loyal customer for life. In fact, I am planning to visit the store. I highly recommend Glasshouseworks. Oh...and Mom...sometimes it's good to be a "hardhead".
On Oct 18, 2006, tropicalstuff San Francisco, CA wrote:
I recently placed an order with GHW, and my overall experience was very good.
I received my order in two parts. It took awhile to get the first, as after it was placed, I received an email stating that it would take several weeks to ship. I expect this with items that are progated to order, so it was not a problem for me. I am a very specific collector so I've learned to have patience. I received several plants that I ordered, and two that I did not which were clearly marked "bonus". I also received a credit slip, as I had requested that substitutions not be made.
I called GHL, spoke with a man named Tom, and asked him about the future availability of the items that I did not receive. It would not be soon. But to make a long story a little shorter, he spent a great deal of time with me finding out a bit about what I collected, offered suggestions and gave descriptions of things that were not in the catalogue. Ultimately, I received some fantastic species variations I did not know existed and could never have gotten from my local nursery. Furthermore, Tom sent two more bonus plants that he had described, and that I actually really wanted to try, but did not want to exceed the amount of my credit. It seems that the amount of the credit didn't really matter. A satisfied customer did. I will be ordering from Tom again very soon!
Service from this company was excellent! They went out of their way to ensure they had my complete order (after a few e-mails went missing on my end). The plants they shipped were very well packaged, healthy, and good sized for the price. In addition, they refused to sell me a plant I wanted because they were not satisfied with the quality of the available stock. To cap off the transaction, they included a very nice bonus plant which I had mentioned wanting, but did order at this time. Shipment was timely (within a week of ordering) and an e-mail with a tracking number was provided. Highly recommended!
I have ordered numerous times from these folks and they have always went the extra mile if it was not right if i emailed them they fixed it no problem as soon as I have some more money I will order again I can furnish pictures of what I have .
My wife and I discovered Glasshouse Works in 1978 by sheer serendipity and have had the pleasure of visiting at least once a year ever since. We have seen it grow from a small operation into the exciting complex of greenhouses and gardens that it is today.
As hobby collectors of rare, exotic or simply unusual plants, we never fail to return from our "Stewart Adventure" with a car full of delightful prizes, plus the memory of an afternoon well spent, poking about in an assortment of lush landscapes, beautiful water gardens, and inviting thickets that would bring joy to the heart of any true plant lover.
We find the profusion of rich plant life at Glasshouse Works to be a real attraction. We seriously doubt that row upon row of common plants neat in their plastic pots as one can find at any garden center across this country is the visitor experience that the proprietors of GHW had in mind when they started this unique establishment over 3 decades ago. If you want the chain store garden center experience, that's fine...there are plenty of them around.
If you want a truly unique garden experience and to talk with interesting people who, believe me, know their plants, and if you want a unique garden or greenhouse collection yourself, you can't go wrong with Glasshouse Works! My wife and I will continue to have our adventures there and highly recommend it to anyone who is passionate about beautiful and exciting plants.
I love to come here and take a leisurely stroll around their grounds to see all the unusual and rare plantings that you read about but cannot find locally. Their staff is very helpful, courteous, and knowledgeable. I was looking for three unusual philodendrens. Imagine my joy when they located all three for me. Among other plants, I also purchased an unusual alocasia. Within three weeks, the alocasia died, and a short time later, one of the beautiful philodendrens succumbed to pests, despite my fervent efforts to save it.
I directly contacted Glasshouse Works regarding this situation and they immediately responded to my plight. They are replacing the philodendren and substituting another alocasia variety, as well as adding a couple extra plants. Customer service is very important to me and it is obvious that they care about their customers!
On Aug 15, 2006, MRubinOH Cuyahoga Falls, OH wrote:
By chance I happened upon Glasshouse Works while driving on back country roads in SE Ohio. The nursery provided a delightful experience, overflowing with a large variety of unusual, as well as traditional, plant material. The staff was helpful and knowledgeable, responding to several questions and offering to help find particular specimens. I bought several plants and intend to go back.
4 plants purchased: 2 plants arrived ok (although one of these was misnamed on the Glasshouse Works website and turned out to be a plant I already had),1 plant arrived w/ only a single very wilted leaf and died almost immediately, and 1 plant was out-of-stock. Rather than deducting the price of the out-of-stock plant from my order and shipping only the 3 in-stock plants (in which case my order would still have been over the $10 minimum), the staff at Glasshouse Works charged my credit card for the full amount of the original order but substituted a most unattractive multicolored hybrid Philodendron. Furthermore, there was a considerable delay in shipment of my order, and when it finally did ship I was not notified by the staff at Glasshouse Works. This would have been helpful since the package was scheduled for delivery on a Friday during business hours- when, as usual, I was not at home to accept deliveries (though I could have arranged to be home had I been notified). And since shipping was via UPS, which is closed on weekends, my plants remained in their box until I finally received them the following Monday. It's no surprise, then, that one of them didn't make it. Avoid...
On August 15th, 2006, BobbyLee added the following:
Update 8/15/06: This morning I was contacted by a representative of Glasshouse Works. He apologized for the aforementioned shipping mishap and generously offered to refund my entire order. Also, I reviewed my order invoice and it turns out my credit card was not in fact charged for all 4 plants originally ordered and that the extra plant was actually a freebie. So I must apologize and retract that part of my previous comment. I will update this posting yet again as soon as the promised refund from Glasshouse Works appears on my credit card statement. I will also ammend my original rating for this merchant as soon as restitution is made.On August 23rd, 2006, BobbyLee changed the rating from negative to positive and added the following:
Update 8/23/06: Thomas @ Glasshouse Works has indeed made good on his promise to refund my entire order. Though I'm not entirely comfortable with this sort of quid pro quo, I have per his request reversed my original rating of Glasshouse Works' performance.
I've purchased from GHW for more than ten years and have been exceptionally pleased with the plants, selection, and shopping experience. Others commented about the condition of the premises, I've always found the buildings to be in good shape, and the beds and display houses a fascinating treasure trove. GHW actually grows and propagates thousands of unique species, and their display beds have inspired me to be a more adventurous gardener indoors and out. It's true they don't have row upon row of the same old tired perennial and annual species as the 100 garden centers we passed on the way-thank goodness!
I'm in Southern CA. I ordered from Glasshouse Works in Jan. 2006 from their website and received a confirming letter and a charge to my credit card. After that...nothing. I've called them long distance 3 times (they didn't respond to my email) and been told the plants are "in the chute," "should ship next week," etc. I understand there are delays due to winter weather and plant availability, but I've ordered from other sources and never had these problems. I’m ready to give up.
On August 15th, 2006, dgrushon changed the rating from negative to positive and added the following:
Tom of Glasshouse Works contacted me with several phone messages and emails apologizing for the delay. He shipped them overnight at no extra charge. I received my order today, along with several additional plants that he included at no charge. All the plants are beautiful and thriving.
The plant stars in my garden, ranging from 6 months to 25 years, are from Glasshouse . I am glad they are within driving distance so I can select with the expert help of Ken and Tom. If I weren't close, I would order from them. People in Marietta keep a close eye on my garden to see what is new, and most know it came from GHW! I would recommend it as a wonderful place to shop.
On Aug 8, 2006, Bruce450 Rancho Santa Fe, CA wrote:
I have been ordering from GHW since 1975, primarily from their catalogue; however, I have traveled specifically to visit their nursery on a half dozen occasions, quite a trip from San Diego. For anyone expecting to visit a “Garden Center”, the GHW’s nursery is definitely not that. My visits to them have been uniformly productive and enjoyable. They have the largest collection of rare and unusual plants of any grower that I have encountered, even out here in California. Their services are definitely for the serious plant collector, not for the casual gardener. I have experienced very few problems in dealing with them and I have found Tom to be quite helpful when there are problems in an order. Probably my greatest complaint has to do with their need to propagate certain plants from their stock plants and the delay that mandates. Any collector who has visited them can appreciate the sheer volume of plants they have and the volume of business they do. The wait for cuttings to root sufficiently for shipment can be frustrating to someone like me who “has to have it NOW!”
Glasshouse Works never fails to amaze me. I leaf through the latest gardening magazines and see a plant I have to have. My local nurseries either laugh at me or puzzle over something that isn't a petunia. However, I know where the golden treasure lies---in Stewart, Ohio at the homey headquarters of The Glasshouse Works.
I have been gardening for over 25 years and have been unspeakably fortunate to have the resources of an international greenhouse less than 30 mins. away. At least three times a season I treat myself to a shopping tour of Glasshouse Works. I'll admit, it's a dangerous outing--I know beforehand that I will find all the treasures I seek plus many I didn't even know existed. It's a given that I will be spending a lot of money. But I solace myself with the fact that from previous experience, I will be going back home with unimaginable finds that will thrive and continue to bring pleasure to me and my visitors for years to come.
Every summer, at least a dozen garden clubs travel here to see my mature gardens. The members oooh and ahhh over all the unusual plants I've collected in my landscape. Inevitably, the question is, "Where did you buy this?" After a few of these questions, they begin to answer for themselves..."We know....Glasshouse Works." I have come to realize that amost everything of interest in my gardens came from that institution. Why? Because I know that I can depend on the unsurpassed knowledge of the owners to steer me in the right direction on plant selection. They have even taken time to visit my home so that they can give me even better guidance.
If you're looking for the antiseptic atmosphere of a chainstore nursery, Glasshouse is not for you. Stick with the places that supply novices with petunias. But if you're a serious, get-your-hands-in-the-dirt kind of real gardener, you will wonder why you haven't visited there before.
I don't know how I could have continued with my avid interest in plants had it not been for Ken and Tom at the Glasshouse Works. It's a rite of spring to return there...kind of like the proverbial swallow. And everytime a gentle summer breeze awakes the windchimes I purchased there, I'm reminded to be thankful that such a wonderful world of green exists. Glasshouse Works---one can't go wrong.
Based on recent observations posted on this website, concerning GlasshouseWorks in Stewart, Ohio, I am compelled to write.
I have lived and gardened all over the United States. I won't take the time and space to list my numerous credentials, professional or private. Suffice it to say, I have been deeply involved in the industry and art of horticulture for 17 years. I have been a commercial buyer, grower, installer and designer of plant material indoors and out. No matter where I have lived or worked over these years, Glasshouse Works' catalog has always been on the top of the vast heap of publications that grace my desk.I have always scheduled at least 2 buying trips a year--driving sometimes as far as from New York, Philadelphia and Virginia--and I have never been disappointed in any plant material. I enjoy the environment of Glasshouse Works. I know that the nomenclature is always spot-on. I've always been treated as a valued customer, and I consider Glasshouse Works to be an asset to the industry. The astute staff and brilliant owners have worked incredibly hard to supply quality plants. Having worked and shopped in both large-scale and small-scale plant material production facilities, I can honestly say, "Bravo to Glasshouse Works and thank you for your atmosphere, ambiance and great service."
P.S. My Kenilworth Ivy is doing great! Glasshouse Works is a unique place and experience in a world of the banal. Keep up the very good work.
William L. Shelby III HT
P.O. Box 188
Seaman, OH 45679
I almost hate to go to GHW, but I've been doing it for over 20 years. Why? Because every time I go I am stunned by the selection of rare plants and unique ideas of displaying them. This results in having to buy more plants and do the labor necessary to create more gardens at home. These guys have fosterd and biggie sized my plant addiction to a degree that noone else has. GHW is an adventure and a treat to visit. If only it weren't so compelling.
I've been purchasing plants from glasshouse works for over ten years. Their perenials,shrubs,and trees are my favorites; but I have also purchased several tropicals. I am particularly drawn to varigated and golden leafed varieties. I have also purchased some native perenials that have done well in my Hocking Hills garden. The forty-five mile trip to get there is worth it. P.S. They let me feed the fish in their pond.
I have been visiting GHWs since I came from England, sixteen years ago. Like many of the specialist nurseries in England it is a wonderful crazy place, which now does almost all of its business on-line. It must be so inconvenient for them to offer their plants retail but I have always felt so welcome. I feel very privileged to be allowed to visit and shop at the nursery. As a result I have a garden filled to the brim with rare and interesting treasures at what I consider to be bargain basement prices. I will see or read about a plant in my garden library, make a note of its name, mosey into GHW , and Good Grief! they have it !--in the golden-leaved form for my "gold garden", the variegated form for my "woodland garden" and the white-flowered, double form for my "white garden".Sometimes I visit just to soak up the plantsman's energy and every time I find another irresistible jewel. Complaining about the looks of GHW is like walking into a Mom and Pop store, finding it full of designer clothes like Dior and Versace in amongst the Fruit of the Loom and then whining about their outdated cash register. They don't pretend to be a slick, high volume, garden centre, full of artificially juicy plants that will die the minute you stop nursing them. They're funky, eccentric, brilliant, plantsmen who bring tough, garden-ready plants to people who appreciate quality.
Many of my searches for unusual plants lead to this company, so I finally decided to take the plunge and order from them despite the mixed reviews. My plants took a long time to arrive, however they were the correct varieties and I believe they were in good shape when they arrived. More on that later. I did get one surprise; a plant I believed would be sent as a bulb arrived as a plant in a small pot. I suspect that when some of my other plants were ready, this one was no longer available in a dormant state.
I get the impression from some of the other reviews that many of the plants offered are only propagated when they are ordered. Given that many of them are plants that are grown only by small dedicated groups of fans, this would make sense and I will take this into account the next time I order from this company. In an age of mass produced plants, it didn’t occur to me that part of my order might have to be specially propagated.
I received an e-mail when my order was shipped via FedEx. FedEx tracking revealed it would arrive on a day I had to leave town on unexpected urgent business. I asked a neighbor who is also into gardening to open the package for me and look after the plants during the four days I would be gone. When I got home, I found the package had been on my front porch in the sun for four days. My neighbor’s wife has since told me he is in the early stages of Alzheimer’s and probably doesn’t remember my asking him to look after the plants. The plants looked like well grown plants that had been in a hot dark box in the sun for several days. They have all recovered from their ordeal and are now doing well. I also received a nice bonus plant that I am unable to use in my garden; it has been put in a larger pot and will be traded or given as a gift.
My advice to anyone ordering from Glasshouse Works would be to allow lead time for rare plants to be individually propagated. And of course, if you can’t be home when they do arrive, make sure a dependable person will take care of them until you get back. I will order again from this company in the future
On May 27, 2006, senlarrs Harrisburg, PA (Zone 6a) wrote:
Be very patient with this company. It took two emails before they answered concerning my shipment date. They did shipped within the time frame on their site and when I received the shipment it was by fedex. The plants were healthy and large and I received a freebie, which was nice!
My experience with Glasshouse Works was very positive. My emails were responded to very quickly and all questions answered. The plants I received were packed perfectly and are much larger than any I have received from other on-line companies. I ordered some of their own hybrid Begonias, which I had no experience with, and am very pleased. I would not hesitate to order from them again.
I just received a large order of coleus from Glasshouse Works at my home in Illinois..... and every single coleus plant (all 32 of them @ $77.25 + shipping) was packed with care with individual plastic bags around the 4 x 4 pots and lightly-wetted shredded paper was wrapped around the plants to support the plant's structure and then the whole pot and plant was tightly wrapped in a sheet of newspaper for shipment...
All of my plants arrived in good condition. I have received bad shipments before, but the G.H.W. quality product is both expected... and appreciated.
This was my second order from Glasshouse Works and the first order was also received OK.
My hats is off to Glasshouse Works for wonderful plants and their careful packing!
I must say,after reading some of the other comments I was skeptical to order from this company,but because their plant selection was so good as well as prices, I decided to give them a try. After receiving order, I was impressed with the plant size for price. The roots were growing out of the bottom of the pot and the tops were equally impressive. I also received a bonus plant.
The only problem I had was my e-mails were not always answered, until I placed the order and then they were answered quickly and to my satisfaction.
This is one of the best mailorder experiences I have had considering the value,quality, and very good plant selection. I plan to order again in the future.
On August 29th, 2006, acwtim added the following:
It has been months since I ordered from this company and I am blown away by the growth of my plants. The best quality plants ever ordered online.
On Nov 7, 2005, personaobscura Columbus, Ohio United States (Zone 5b) wrote:
My wife and I have been regular customers for over five years. This company has an amazing variety of stock plants and garden art. The owners personally oversee every single order that they sell. I've never been disappointed with their products or service, they've always been patient and very helpful.
On Nov 3, 2005, plantlady51 Moline, IL (Zone 5a) wrote:
So far this year I have ordered twice from Glasshouse Works and gotten really nice plants. They have great selection of rare plants you can't find anywhere else. They are always well packed. Some plants are small, but after all, they are STARTER plants. Most of the plants I have received from this company have been good-sized. Some struggle and give up the ghost, but that's the way it goes for any gardener. They always send a bonus plant. Their bonus plants in the past for me have been nice surprises. If I have a concern I call them, and the owner, or whoever answers the phone, has always been very nice to talk to. There are a lot of plants I would never be able to grow, if it weren't for Glasshouse Works, and I am glad they are in business.
Placed an order this year. My card was charged. but I never received confirmation. E-mailed the company several times aking to confirm that an order was placed, and that the plants were available. Told It's in the mail.Never received one.
Plants arrived two months later with a note saying customer in a hurry, and plants I ordered not ready. I recieved two that I asked for.The replacements I recieved were (begonias) rhizo's and shrubs when I mainly ordered canes. Half the plants are growing poorly, the others never recovered- and were tossed out this fall.
Sent an e-mail asking about one of the replacements, never recieved a reply.
Will never use again.
On November 10th, 2005, houseplant changed the rating from negative to positive and added the following:
Well, I guess I should have tried harder to contact this company. Glasshouse contacted me by e-mail and an attempted phone call to send me another order free of charge. I just received the plants, and they look wonderful. I must agree that they carry a wider selection of hard-to-finds than I have seen before.
With the "we'll make it right" attitude, I change to positive, and when they get in some new polyscias- I'll use them again!On April 16th, 2008, houseplant added the following:
I have since placed two orders with GHW. Both came quickly and the plant material was well grown.
There website will make make plants addicts drool. I guess everyone deserves a second chance, and I know I will be using them again.
On Oct 8, 2005, MissMarple San Francisco, CA wrote:
I'm very happy with the plants I got. I wanted them to add to my bonsai collection. Not only are the three I ordered just perfect for my project, but they actually added an unexpected bonus which is also perfect. The plants are healthy, came very well packaged and quickly. I found exactly the plants I had been looking for and was unable to find on other sites. I will be a return customer. I've added them to my address book.
On Oct 6, 2005, artcons Fort Lauderdale, FL (Zone 10b) wrote:
I usually don't order plants by mail, but I could not find locally a Passiflora suberosa. I ordered four of them on Sept. 26 and received my order October 6. That's pretty good service. The plants arrived in excellent condition. The plants were in pots and wrapped with plastic wrap. The soil was still moist. Shredded paper kept the plants from bumping into each other during shipping.
The company threw in an additional plant of a different species. Nice touch.
I found their on line catalogue informative and well done. Ordering was easy. I would recommend them.
On Sep 6, 2005, pirl (Arlene) Southold, NY (Zone 7a) wrote:
I placed my order and received it (all coleus plants) shortly thereafter along with a bonus plant. All arrived wrapped separately and superior to any other packaging. All of the plants thrived and still are doing great.
My only complaint would be for two I ordered they confirmed and reconfirmed and yet in the final shipment they crossed out names and inserted other names with no asterisk to say that either the photo was misidentified or they ran out and this was the substitute. A little slip of paper could be used to tell the consumer what happened.
All in all I'm more satisfied with GW than any other company I've ever ordered from.
On May 29th, 2008, pirl added the following:
Once again, perfect packaging, perfect plants and I wouldn't hesitate to recommend Glassworks. The Thai caladium look as fresh as can be and anyone would be hard pressed to know they were ever in a box for a few days.
I just received the plants I ordered from this company, and everything was fine. I placed the order on August 16, and received them on Aug. 25. They arrived in good condition, nicely packed, with a very nice bonus plant. Also, after placing the order, I sent them an email to ask them a question, and they responded immediately.
On September 8th, 2005, lindab1213 changed the rating from positive to negative and added the following:
I take that comment back. The plants I received were
tiny (a Rosary Vine I received was about an inch tall
and had six little leaves), but that was fine with me.
I thought that with good care, they'd grow. Well, it lost
every one of the leaves it had. The other plant that is similar
to that one is doing fine, although it's also tiny, and the
philodendron I ordered looks sick. I'm really upset
about losing that plant, which cost me $12.00.
I won't even bother to try to contact them, I'll just never
order from them again. I should have listened to those
of you who left negative comments.On October 6th, 2005, lindab1213 changed the rating from negative to positive and added the following:
After reading my negative comment, Glasshouse works sent me a complete replacement of my original order. I never contacted them to try to resolve the problem, which I should have done to begin with. But they did send me some very nice replacement plants, which were larger than the original.
And I do think it was nice of them to just send me these plants without any contact from me. I'd order from them again.
On Aug 4, 2005, grikdog St. Paul, MN (Zone 4a) wrote:
I have placed three orders with Glasshouse Works. I just placed a fourth order. I always received what I ordered in the past and was pleased with the plants.
They have many unique things and although I agree their website is a bit clunky it works.
On August 11th, 2005, grikdog added the following:
I received my plants today. Everything looked good and arrived on time. I also want to add something I forgot they always throw in one or two extra plants as a bonus. I love this! I think you should give them a chance if you see something in their catalog you like.
On Jul 2, 2005, Alocasiaaddict Interlachen, FL wrote:
Unacceptable! If you buy from them, get ready to bend over and touch your ankles. I am in the nursery business too, so I understand that things happen. However I ordered a couple of philodendrons from them to try them out before placing a much larger order. I was told the order would ship in 1-2 weeks, anyways on the 4th week I called them up to see what thier major malfunction was. They told me they would put my order in the "rush pile", well like I said i'm in the plant business too, so i knew
"rush pile" = "I forgot pile". Seriously, this broad wouldn't know the difference between a rush pile and a mulch pile. Anyways the 6th week rolled around and I called again. I talked with the owner (whoa! what an honor) and he said that MY ORDER GOT SHIPPED TO ANOTHER CUSTOMER! The customer who got MY ORDER was probally told to "keep it" for being the wrong item. Which really burned me up, some other Joe probally got my order for free & I got zilch. The owner tried to smooth things over by saying "i just want you to be happy with us" but at this point it was more insulting than anything else and infuriated me to my maximum threshold. It was surreal, like someone was playing a trick on me or something. And for the grand finalle ! They did not have anymore of my plant in stock and they would have to refund my credit card! OUTRAGEOUS! They should have the decency to have thier act together. Very Disorganized. As long as there are suckers out there, Glasshouse works will get by just fine.
PS. Thier website stinks, you go to click on a larger image of the plant ,and it re-directs you to the top of the page instead. Really makes me wonder if they are a real establishment or an old guy who lives in a shack and knows a kid who knows how to set up a webpage.
If Glasshouse works is reading this: If you screw up, make it right! Send them a free plant or something. Don't just say your sorry & leave your customers with thier pants down.
On October 4th, 2005, Alocasiaaddict changed the rating from negative to positive and added the following:
They have offered to make things right. I apoligize for the harsh things I wrote about them.