I have ordered from them several times each time has been worse than the last. The plants have been ok - small and expensive - they have grown ok.
Their customer order process and customer service needs some work! My last order was lost, after they charged my credit card. The person on the phone was less than helpful - couldn't even find my order, they didn't know how?! They refused to make up for their screw up by sending product to arrive by my dead line - after the date the plants should have arrived in the first place, I even selected plants in stock to avoid delays. There are good companies and I think I'll try and find one.
I ordered 10 minis from Heirloom and all arrived in good condition. One died a couple of weeks later. I emailed the company and within the hour they had sent a response that they were sorry for my loss and will be mailing a replacement to me on Monday. Based on past reviews of this company I had mixed feelings but overall I must say that with this one order I am happy with the company and will remain happy so long as they keep their word and all the roses are true to name.
I ordered from them for the first time last year. Had previously always planted grafted roses. As others mention, was very surprised at the small size of the plants received; ordered maybe 20? roses and a couple had black spot and a couple were pretty wilted. I called them and they were very helpful on the phone. Planted all of them and most grew fairly well last year. Roughly in a zone 6 area. This year one did not make it-climber Don Juan-might be because of where it is since it wasn't doing well last year, but the rest are doing very well. The ground cover roses-Carpet of Color and Peachy Creeper are growing like crazy-easily 3-4 feet wide each plant with many many flowers. All the roses are mulched but I admit to not doing anything else "special" to them over the winter. I'd recommend them and plan on ordering more.
This is the second time I've ordered from Heirloom roses. Last time I placed a small order. This year I ordered about a dozen roses from them. So far, with one exception, everything is as expected. Plants are small but roots seem healthy. I know from past experience that next year will either reinforce or negate my rating as the second year is a more accurate measure of how smaller own-root rose plants do. So far I've only lost one rose ordered from Heirloom last year (The impressionist). It was planted next to Night Owl which is thriving but Impressionist, for some unknown reason, was quite dead this spring. Both were protected for the winter as is my usual practice (z5), but we never did get to see Impressionist bloom.
On Jul 9, 2011, LilyLover_UT Ogden, UT (Zone 5b) wrote:
I have been a long-time customer for over 15 years. I have 70 roses in my garden, all of which I bought from Heirloom. They are gorgeous, healthy plants.
This past winter was one of the harshest on record. My friends and neighbors lost most of their grafted roses. But I didn't lose a single rose. Some of them died back to the ground, but they all came back from the roots. And since they are on their own roots, not grafted, I don't have to worry about root-stock suckers.
The staff at Heirloom is helpful and friendly. I have always been 100% pleased with the service and the quality of the plants. Thank you!
I will be doing business with this company again in the future. I have ordered from them twice and both times have been extremely pleased with the plants I received. To those who are put off by receiving small plants: the small roses I received from Heirloom this spring are now (midsummer) four feet tall. Surprisingly, they've all even bloomed. It's safe to say that I'm satisfied with my experience with this company! :)
On Jun 17, 2011, butterflynymph West Jordan, UT wrote:
I ordered my roses May 23rd and received an email stating they had been shipped June 2nd. It's June 17th and no roses! I spent quite a bit and am pretty frustrated at this point, I'd heard so many great things about heirloomroses.com that I was excited to be getting such a great deal - roses are very expensive in my area. I really want my roses and just want a reply to my emails! I wish their customer service phone line was more flexible too and I could call on Saturday's. This feedback is neutral because I am still waiting for them to come through and hopeful everything will work out...
I love to visit Heirloom Roses after running the dogs at nearby Champoeg State Park. In early May the display gardens weren't yet blooming, but I browsed the greenhouse and came away with 5 miniature roses and two hybrid teas. I don't expect the greenhouse staff to know every detail about the hundreds of roses available and appreciate the ample supply of reference books and catalogs on a nearby shelf. These make it easy to read up on the varieties that interest me the most. One of the great things about gardening is the opportunity for educating oneself and I always come away from my trips to Heirloom Roses feeling more knowledgeable about rose care and varieties. Can't wait to go back in late June when the display gardens should be in full bloom!
All five of my miniatures are now in full bloom and look super sweet in boxes on my deck railing. Excellent little plants! They have varieties that none of the local nurseries carry and I have never been disappointed with what I've brought home.
My order was placed way back in February. The webpage clearly stated they would begin shipping in March. I then received an email they would not be shipping my items until 7 days after April 21st.
That should have been my first warning sign things would not go smoothly.
Getting a bit impatient I emailed the company around the middle of April requesting an updated status on my order. I received a two sentence response from "Laurel":
"The below acknowledgment indicates that the order is set to process on the 21st of this month. You should then receive the roses within 7 business days after the order processes."
I let it alone and continued to wait for my order. When it finally arrived on April 27th I was over the moon. One by one I removed each plant carefully. I then discovered two plants were missing. On the order slip it stated they were back ordered and they were not sure when they would be in stock.
There was no refund issued, no communication on "Laurel"s part that my order would be incomplete.
Now nearly another month has gone by and I still have not received the rose plants or refund.
I have emailed the company once again requesting some sort of resolution.
This review will remain negative until they resolve this in a timely fashion.
So far so good! We received 4 different varieties as a gift, arrived in timely manner. Very small but very fresh and healthy looking plants. They have been in the yard for about 6 weeks now, growing slowly but still nice and healthy. I will probably order some more from this company for another part of the yard.
Ordered 3 Own Root Roses from them and got them very fast, within a week or so. The plants were a little too small than what I expected, but they looked healthy. I potted them first and then transferred them to our rose bed. They appear to be doing fine till now and hope they prosper in our garden for years to come.
My order arrived at the date I had specified and the plants were the size I expected from many years of past dealings with them. They have always been small plants and if people haven't ordered from them before or are used to grafted roses they may be surprised. I have never had one fail, so I can't comment on customer service after the sale.
There are times when you open a box and say boy did I get screwed, never in my 60 years have I felt it more today. Tiny rooted cuttings for 16.95 each. Upon calling to express my concern I was told we have thousands of satisfied customers,. I am not one of them!
On Apr 9, 2011, mizar5 Merritt Island, FL (Zone 9b) wrote:
I just bought several antique roses by mail order from Heirloom Roses and am very pleased!
I ordered online only 6 days ago and I already received the roses via USPS this morning; they went from Oregon to Florida in record time, I think. Wow!
Anyway, I would definitely use this company again for antique roses by mail order based on my experience so far. The roses I just received were very well packed and completely undamaged in transit. They are VERY healthy looking! I will plant them tomorrow.
Thank you Heirloom Roses, for the great service and product.
When I entered the nursery today, I was totally ignored by the saleswoman. I spent about 20 minutes selecting some roses and brought them to the cash register. The saleswoman was still helping the people whom she had been with when I first entered the nursery. I failed to get the attention of the saleswoman, who did not acknowledge my presence in any way. After several minutes of standing in line to pay while she incessantly chatted away with the people in front of me, I couldn't stand being treated so rudely any longer, so I sat down what would have been my purchases and vacated the premises. I will never go back. Horrible, horrible service that even a teenaged cashier would have known better than to do.
We feel sickened that any one of our customers would have received such treatment and wish to make this matter correct if you will allow us to. Would you be so kind as to provide your contact phone number by email to firstname.lastname@example.org and reference this posting? Thank you. Heirloom Roses Management "
On Mar 30, 2011, museumgirl Royal Oak, MI (Zone 6a) wrote:
My Heirloom roses are beginning their third year in my garden, and all of them are doing great. I ordered a climber, and Alba, and a Rugosa. They arrived VERY small, as others have mentioned, but I think this was a good thing-they didn't suffer much shock, and by the second summer, they were pretty and had a few blooms. Then I received six miniatures as a gift-they bloomed the first year and are beautiful, dense bushes that bloomed all summer, even through the drought. I am very happy with my roses, and expect even better things from them this year.
On Mar 4, 2011, mrs_colla Marin, CA (Zone 9b) wrote:
Posted on March 1, 2011, updated March 4, 2011
Posted on February 18, 2010, updated March 1, 2011
Posted on February 7, 2010, updated February 17, 2010
Posted on November 14, 2009, updated February 7, 2010
Posted on June 06, 2008, updated November 14, 2009
I got my 6 Austin Roses yesterday, packed very well.
Nice and moist roots, not wet. Deep pots with fine roots.
The plants are small, but bigger than I expected for own root seedlings.
I will order again, I am very satisfied with the overal quality.
On March 14th, 2009, mrs_colla added the following:
By now I have ordered several times here. The roses are very very consistent in quality.
All roses that I have planted as wee babies last year have grown to be at least 2 gallon size plants, I have allowed all of them to make 1 or 2 blooms.
All roses have come out of dormancy with perfect health and vigour.
They were true to type, exquisite blooms.
I have ordered for this season and can't wait to get my new babies.
I am a fan!
ChristieOn November 14th, 2009, mrs_colla added the following:
Ordered more, and will still order more, I am always very happy!On February 8th, 2010, mrs_colla added the following:
I have ordered at least 5 more times, and every time I am very happy. The roses are small, but very mighty! I have never lost one rose form this nursery!
They are packed very carefully and the prices are good.On February 18th, 2010, mrs_colla added the following:
Thank you so much for another three perfect little roses. They are all I hoped for!On March 1st, 2011, mrs_colla changed the rating from positive to negative and added the following:
The roses were not mentioned to ship in March on the website, and yet they are now, without warning.
I emailed to ask where the plants were, and got a reply that they would ship in March. I told them to cancel, because this order is a gift for my elder father in law.
They said they would ship last week Monday if I still wanted them. I accepted. 10 days have gone by and still no roses. False promises are not appreciated.
I am awaiting a response to my canceled order. Too bad.On March 4th, 2011, mrs_colla added the following:
They have emailed me since to explain my email fell into the cracks and they were busy with flower shows. Understandable, but the lack of communication has made it so I couldn't give my old father in law his roses in time... They have not tried to make it up to me other than explaining why I didn't get what they said they'd do. I have been a very loyal customer, I was hoping that would have made a difference.
On Feb 28, 2011, Jessence Bocas del Toro Panama wrote:
I ordered 13 different rose types from Heirloom, and the plants themselves are doing pretty well . The plants are not why I give this company a negative rating. I do so because I have written them 4 emails with questions about the roses before and after ordering them, and the owner (?) defintely took her time to respond to my inquiries, and all of her replies are in a very curt and unfriendly manner. The last email I wrote her was very obviously not read thoroughly. My question to her was if I could take cuttings of my plants to Panama (where I live) with me and plant the mother plants at my parents' house, and how to go about it. Her reply was simply, "We do not sell cuttings of our roses". Absolutely not my question. I responded to her to please reread my email thoroughly and answer my question accordingly. That was 4 days ago and I have heard nothing from her yet. I understand that sometimes people have things going on that prevent them from replying immediately, but this has been my consistent experience with this company for the last 5 months. I myself run my massage business on the web, and I would have NO clients if I ran my business in the same way she does. Being a forgiving person and wanting to give every chance possible, I continued trying to work with them since the roses ARE fairly healthy, but I have finally given up and have found a different rose vendor (Edmund's) to obtain the rest of my rose plants from. It is not my way to write negative reviews on anyone; however, I am hoping she will see this and realize the errors of the way she handles her clients inquiries.
Posted on April 19, 2009, updated September 7, 2010
I have ordered a few times from Heirloom Roses. Yes, some types of there roses are small plants when you receive them. But, being own -root roses they grow very fast! My plants were about 12 inches and I planted them late in June here in zone 6. The following year they quickly grew to over 3 1/2 ft high and almost 3 ft wide by july.
I like this company!
On May 21st, 2009, jim1961 added the following:
I just recently received another 4 rose plants from Heirloom Roses and have them planted. I recommend them highly!On May 29th, 2009, jim1961 added the following:
The 5 rose plants I received this past May 15, 2009 are doing good. Two Courageous own-root shrub/climber roses, these are about 6 inches in height. Two sweet afton hybrid tea roses, these are about 6 inches in height. One Precious Platinum hybrid tea rose, which was 10 inches in height. I'll let you know their size when the growing season is over here in zone 6, around late September 2009.
In 2007, I ordered 2 Precious Platinum hybrid tea roses. These were 12 inches in height when they arrived in July of 2007. April 1, 2008, I pruned them down to 8 inches. By July of 2008, these Precious Platinums were alittle over 3 1/2 ft tall in height and alittle over 2 1/2 ft wide and had awesome roses on them.
July 2008, I received a hybrid tea rose from Heirloom Roses called Love's Magic. It was 7 inches in height. While digging the hole I discovered a huge rock down about 6.5 inches. It was much too large to remove, so, I sat the rose on the rock and filled the soil back in around the rose. April 1, 2009, I pruned it from 14 inches to around 8 inches. As of today, May 28, 2009 it is now 20 inches and growing. Remember, this one is sitting on a rock. LOL
I'm very happy with Heirloom Roses and would recommend them highly!
On June 20th, 2009, jim1961 added the following:
The recent rose bushes I planted from Heirloom Roses on May 15, 2009 were almost 6 inches in height when planted.
As of today June 20, 2009, they are all 9 inches tall and 9 inches wide and growing with healthy leaves. I'm in zone 5/6.
They seem to have NO Transplant shock what-so-ever.On June 23rd, 2009, jim1961 added the following:
The Precious Platinum hybrid tea rose I planted in July of 2007 from Heirloom Roses will be 2 years old this coming July. It was 12 inches when first planted. It is measuring 4 ft. 3 inches tall and 3 ft wide as of today. There mature height is between 4.5-5.5 inches high X 3 ft wide. So, it's already close to mature size.
We have a shorter growing season here also in zone 5/6. I'm on the borderline of being in zone 5 or 6. Call it 5/6. LOLOn July 13th, 2009, jim1961 added the following:
Well, it's been close to 2 months now since I planted our new plants from Heirloom Roses this year on May 15, 2009 and all the plants were about 6 inches in height and width. The new Precious Platinum was 10 inches when planted.
Sweet Aftons are 9 inches high and 11 inches wide right now. They each bloomed 6 weeks after planting. They had 3 blooms on each plant. I left them bloom for awhile and then deadheaded the roses down to the first set of leaves, so, the plants lost 2-3 inches in height. The leaves and canes are looking very healthy!
Courageous are both just now starting to bloom. Two blooms on each plant. There heights are about 12 1/4 inches high and around 10 inches wide as of today. Again, leaves and canes looking great!
Our new Precious Platinum was 10 inches when planted. It is just now starting to bloom also. It has 3 blooms. Right now it is 17 3/4 inches high and 15 inches wide. Great looking canes and leaves!
All roses are planted in full sun and planting directions were followed. Bone Meal was added to the planting hole as directed. Cow manure was placed at the very bottom of the hole as directed. And I started fertilizing with organic fish/kelp, 4 weeks after planting. The Drammatic K fish/kelp (2:5:1 ratio) is a product I'm trying myself. (Heirloom Roses recommends Alaska Fish instead.)
I also am foliage feeding our roses with the fish/kelp every 2 weeks in early morning. Which is also my idea. So far, so good for us here. On September 7th, 2010, jim1961 added the following:
Heirloom roses are like army tanks here! Tough and ready to roll!
Never had a problem with any roses from Heirloom!
On Aug 16, 2010, artfulgardens Quinault, WA wrote:
My recent experience with this company was unfortunately very BAD. I ordered over twenty roses last fall and most of them were were not of the quality that I had received years previously. Barely rooted so they did not make it through the winter. (Two survived) I called them and wanted replacements or a refund...something...but all I got was an indifferent "the guarantee time is over". I asked to talk to someone about how and why this happened but no one would respond.
After growing over 200 roses over 20 years, I do know something about roses and not an amateur. I STRONGLY suggest you buy roses from those companies that believe in treating their customers better and more professionaly. They lost a customer who plans on 500 roses in her garden.
On Aug 16, 2010, Heirloom Roses responded with:
"On Aug 16, 2010 12:38 PM, Heirloom Roses responded with:
The order in question for 20 roses was placed the first part of August 2009, taking advantage of the "Summer Sale" posted online. The roses in question where on special for $7.95. The special stated:
"Because of the dramatic savings, the guarantee offered is for 30 days. If planted in zones 6 and below caution needs to be taken to ensure that they make it through the winter. Heirloom can not guarantee over the winter months."
On Jul 23, 2010, kentstar Ravenna, OH (Zone 5b) wrote:
Posted on May 13, 2010, updated July 23, 2010
Posted on July 17, 2009, updated May 13, 2010
This was my first purchase from Heirloom roses, and I am quite happy with the rose. I bought Westerland, and had to plant in mid July! It already has a nice new sprout of leaves growing! It also has had absolutely NO transplant shock and the leaves are a nice green! I am impressed! Especially considering this was a replacement for a bareroot John Cabot rose that died almost as soon as I planted him!
This year has been very disheartening for me in the rose purchases I've gotten, and to see this little Westerland moving right along gives me hope that all is not lost.
On July 26th, 2009, kentstar added the following:
Well, I just wanted to add that my Westerland rose is doing marvelously! It amazes me with 8 new shoots only 2 weeks out from planting in the ground! Westerland looks like it's healthy, vigorous, and a keeper. It has never missed a beat.
Thankyou Heirloom roses! On May 13th, 2010, kentstar added the following:
Just received my Pretty Jessica, and two Sleeping Beauty mini roses from Heirloom. They look great, if small. I haven't had a problem yet with Heirloom Roses. I bought a Westerland rose last year, and it is my most vigorous grower today! I can't wait to see it bloom this summer!
The roses were sent out at the correct planting time for me, and arrived very well packaged, and were still a little moist, which is great for having traveled from Oregon!
I will leave in their pots for a few days, so they can adjust to my climate, then they are going in larger pots for the summer.
Thankyou again Heirloom roses!On July 23rd, 2010, kentstar added the following:
Just wanted to mention this... My Westerland rose is the largest growing rose in my garden now! It has far outperformed even my William Baffin rose that was planted about the same time last year. My Pretty Jessica is doing great and so are the mini roses Sleeping Beauty. Awesome company with great roses! Thankyou!
Wow - my two climbing roses were healthier than any I have bought locally. The plants are at least 12- 14 inches tall and extremely a gorgeous deep green color. There is new growth on the tips - I am very pleased with them.
I ordered about 12 roses from their fragrant rose collection. I planted the tiny plants in containers and waited for them to grow. Two of the plants did well, some struggled and 3 were just plain suicidal. I contacted Heirloom Roses about the poor performance of the plants. They responded asking me how I planted and cared for them. I gave them detailed information & then I never heard from them again. My local nursery would have replaced them! I cannot recommend anyone buying from a company that does not stand behind their product or have customer service. There has been a lot of time, effort and money lost to these roses.
Have ordered many times from this company. Great service. Their roses arrive young and somewhat small, but very healthy. Most grew into lush, wonderful plants in a couple of years. I love having "own root" roses. They seem hardier, and you don't have the heartbreak of discovering that the rose that came up this year is Dr. Huey! Have not ordered lately because with 82 roses it's time to stop the madness! Thanks Heirloom Roses for my beautiful garden.
My beautiful roses arrived today with not one broken branch even though they were packed in a box that made me wonder how it could possibly contain 11 roses. Well they are tiny but look robust and I am very pleased. Shipping charges were excessive but where else can you get the variety and the professional service. I did have to make 3 changes to the order including a cancellation of several roses and then an addition of 4 more roses and a shipping date change and their staff handled all the changes politely and correctly. I can't wait to order some miniatures, as soon as I get these holes dug.
This was the first and last time I ever ordered from HR. After 5 weeks I finally received my roses today.
Initially there was a problem with my order, which I corrected by phone. A week and a half later I called and asked when the shipment would arrive, to make sure everything was ok with my order. I was told it should arrive the next day or two. However, another week and a half later I found out, that my order never was shipped out and nobody had bothered to look into it when I called to ask the first time. They basically took my money but just conveniently "forgot" about the order. I never even got an apology. Finally after empty promises and denial about the delivering date, I called to cancel my order and asked my money back. They said, once they receive the roses back, they would refund my money! They already had cheated me once and I had never even seen the roses yet! After I saw that I could not even then get my money back, I decided to wait for a couple more days to decide what to do and today I finally got the roses in the mail. The plants looked ok and I am going to keep them. Still, I will certainly not be a returning customer, because I have never encountered worse customer service.
Here it is spring, and all the roses I purchased from them and planted last fall made it through the winter; they all show new growth with blooms starting on a few. This is good news, but I'm still smarting from their shipping cost.
I don't like how they advertise a sale, you use their web site, and the high cost of shipping isn't revealed until the last order page. It takes away the pleasure of a sale. Other companies ship in a similar fashion without such a high charge.
These are the best roses I have ever worked with. Between my father (who had hundreds) and myself, we purchased from nearly every mail order rose company in the US. Heirloom is the BEST. Those who have had bad results, I suspect are not FOLLOWING THE DIRECTIONS.
WATER them when you get them.
Dig a TWO FOOT HOLE, (not 18 inches, not a foot, not what you think you should dig, TWO FEET. A BIG HOLE means 24x24 inches, not 12, or 20, or 15). The ONLY time I've ever had a "bad" (and I mean less than spectacular) result from an Heirloom rose was when I got lazy, the digging got hard and I gave up after about 18 inches. Two years later, I finally gave up, dug it up, re-dug the hole, followed the directions for proper drainage and lo and behold, it's as vigorous as all the others.
There is a simple and informative brochure that comes with the roses. TREAT IT LIKE A BIBLE and you will have success!!!
On Mar 19, 2010, loveblossoms CA United States (Zone 8b) wrote:
Posted on March 10, 2009, updated March 19, 2010
I LOVE Heirloom Roses! They are my first choice when considering own-root roses. I've purchased 10 roses from them so far and I am always eager to buy from them again. Heirloom produces the highest quality own-root rose plants I've ever seen. It is a complete joy to watch these lovelies grow! They are healthy, graceful and hardy plants. Unlike other rose growers, I am new to rose growing in general and own-root roses in particular. I personally find it a real joy to nurture such adorable young seedlings. If you're new to gardening and are excited about playing a larger role in raising your plants from their sweet beginnings in the garden as I am, I think you will find Heirloom Roses to be a perfect match for you. They are for me. I realize other gardeners might be more inclined to purchase more mature plants for the instant gratification, but I personally think that takes the purpose and fun out of "gardening." Laurel Anderson is a gem. She is always helpful, thoughtful and personable in answering all of my questions. Heirloom also packs all of their plants exceptionally well for shipping. I highly recommend. God's grace is definitely on this wonderful vendor.
On March 19th, 2010, loveblossoms added the following:
Heirloom Roses is one of the BEST rose vendors I have ever dealt with and their charming rose plants are truly spectacular. It really amuses me to hear self-professed veteran "rosarian" gardeners tell their Heirloom Roses horror stories (with regard to plant performance). I am a NEWBIE rose gardener---I literally began rose gardening the moment I received my first order of roses from Heirloom...last season!---and in general, a serious gardening NOVICE. Quite honestly, I couldn't kill one of Heirloom's roses even if I deliberately premeditated their deaths. Heirloom roses are dainty but they are by no means "weak" in maturity, lacking in sustainability, or of poor quality or performance. I suppose it would be very easy for any rose grower or gardener who has never experienced young own-root seedlings such as the ones Heirloom produces to unfairly assess or make the mistake of underestimating the potential of their rose plants. They are small indeed...but, SO WHAT? They're alive and healthy miracles! Unfortunately, due to their stature Heirloom's roses are easily written-off and discriminated against as being fragile and mediocre plant material. This is just not so and couldn't be further from the truth. Heirloom's roses are little dynamos. If I didn't know any better as a seasoned rosarian myself (chuckle), I would have likely hesitated to give them a chance, too. But, being the beginner that I am, I decided to *back-off* from the beginning and just patiently wait for these little rose bundles to teach me something new. The results have been delightfully rewarding. Solid perfection these infant roses. Resilient and now brilliantly blooming in their second season stronger and lovelier than ever. Heirloom's rose bushes might be young and meek, but they are far from a disaster. These plants are supremely fit for the elements as demonstrated in my open garden over the crazy winter even in their seemingly delicate-appearing state. They have become very robust with time and, at least for me, are a complete joy to grow. I have to wonder if perhaps some gardeners who have experienced trouble with the performance of Heirloom's roses are likely applying too much "TLC" to the detriment of these little soldiers? Perhaps they are killing them with "love." That is my theory, at least. If you have never purchased from Heirloom but are contemplating giving them a try, I would highly recommend them and would not be scared off by the negative ratings produced here on the Watchdog.
On Feb 5, 2010, cherryguy San Francisco, CA wrote:
Heirloom Roses has a vast selection and I was glad to find Peachy Creeper aka Euphoria. It has a full rootball, came through shipping fine and is ready to settle in my garden. This single peach-colored rose with a yellow center is the most amazing rose I've ever seen and it's fragrant, too. I don't know why other nurseries don't carry it.
Many years ago I bought 'Arctic Sunrise' from these folks. I planted it per instructions then wandered away and pretty much forgot about it. I came across it again a couple of years ago and started giving it the TLC it deserved and sorely needed. Even though it remains small, it blooms like crazy. Thank you so much for the lovely and tenacious plant, even though I probably don't deserve it.
On Nov 16, 2009, stormyla Norristown, PA (Zone 6b) wrote:
I ordered a dozen or so roses from this company in the early summer. My order was processed correctly and the plants were received very quickly. All were well packed and very healthy. The plants were quite small, so I potted them and let them grow over the summer. All have prospered and had very little typical rose problems. I have now planted them in the garden and am confident that they all will survive. Hopefully, I will be a returning customer next spring!
I have ordered from Heirloom several times for roses that are very hard to impossible to find anywhere else.
As a rule I have found the health of the roses I receive from them to be acceptable. But, they are way too small to be shipped in my opinion. They need a whole other season of growing at their place before being mature enough to ship and survive the shock of the trip.
I have grown roses for many years now and am not a novice rosarian by any means. I currently have 250+ roses. I have had success ordering bands, bareroots, cuttings, and potted roses alike from many different companies, but I just cannot seem to get my Heirloom roses to grow. They never take off and start growing and within a year they are always dead as a doornail.
The price and shipping fees that they charge are way too high for what you get from them. I think that I am better off purchasing roses from other vendors even though that means I won't have some of the harder to find roses I so desperately want. After all, if I can't get their roses the thrive what have I gained anyway??? Rare or not, if they die I still don't have the roses I want.
Customer service is not one of their strong suits either. If I get a reply from them it is usually a long time in coming and is generally of little or no help at all.
This year they have contacted me and replaced five roses for me free of charge to make up for what I have lost in the past. This is the only reason I am giving them a Neutral rating instead of a Negative one.
Even still, one of the five was very poor quality and when I contacted them about it after it promptly died in two weeks they sent me another that was worse than the original that died and I am doing my level best to keep it alive but I don't think it is going to make it either. The other four roses are actually better quality and size than the others I have ever recieved from them and I think they will survive, though it will still take them several years to mature because they are very small and immature.
All in all, I think that Heirloom is a vendor to shy away from unless you are very desperate for a particular rose and want to take the chance and pay the high price of aquiring some of their bands.
On Jul 27, 2009, laura10801 Fairfield County, CT (Zone 6b) wrote:
I am very annoyed and disappointed with this company. I've bought from them before without incident, however after today I will not be buying from them again.
I placed an order for a rose 2 weeks ago, 3 days ago I got notice that my mailing address didn't match my credit card address, so I called up and clarified my proper address and thought that was all. The very next day (Saturday) they started a 1/2 price sale on the rose I ordered. Their offices are closed on the weekend so today (Monday) I called up and spoke to a very unpleasant woman, named Antonia, who said she could do nothing about this. I asked to speak to a manager and this launched an argument from her that a manager would be of no use to me. She also said there was no manager on the premises - this turned out to be a lie! She was rude, interupted me, and sounded angry. Very unprofessional!
Finally I said, "Antonia, I am not going to argue with you. Please either leave a message for a manager to call me or tell me when I should call back to reach a manager." She then put me on hold, returned after a minute or two stating the manager said she should cancel the order and I can order the rose on the site at the sale price.
After the sale began, I ordered 2 other roses over the weekend. I will not be able to get the orders combined to save on shipping and I feel very angry at the attitude of indifference and hostility I received from their customer service people.
On July 27th, 2009, laura10801 changed the rating from negative to neutral and added the following:
Here is the power of Garden Watchdog.
I just got off the phone with Antonia, who called me to apologize for her behavior and to tell me that she was going to send all three of my roses to me free of charge to "make up for the inconvenience." Well where did that come from, I wonder? She said she thought about our conversation earlier today and realized she was at least "partially" wrong.
Make of all this what you will.
I am changing my rating to neutral and may change it to positive in the future, depending on what happens with my order.
On Jul 7, 2009, cathyb53 Newfield, NY (Zone 5a) wrote:
Last spring (2008) I ordered 4 types of rugosa roses: a white, a pink, a red ('Robusta'), and a pale pink/yellow one called 'The Alexandra Rose'. They arrived in a timely fashion and were exceptionally well packed and shipped, so that they arrived looking beautifully healthy and fresh. Although they were definitely quite small, as others have noted, the root systems were well-developed and sturdy for the size of the top growth, so I felt quite confident that they would grow well for me.
I planted them in 3 rather different places in my gardens, and as you would expect the one in the sunniest spot is doing the best. 2 have been browsed nearly to the ground during the winter, and are making good growth but haven't yet bloomed (these are also probably in the least-favorable spot), while the other 2 are blooming very generously for me right now, even though the shrubs are still rather small. I expect that they will continue to grow - given the "sleep, creep, leap" adage, they are only in their "creep" year, so I'm not at all discouraged.
The company's prices don't seem out of line to me - yes, they are more than the mass-produced junk at the local big-box discount stores, but I am willing to pay for strong, well-grown own-root roses in varieties I am never able to find locally. I like to grow mostly the heirloom varieties, and they must be tough and as near to care-free as possible, since I live in a bitter, windy zone 4/5 and really expect them to perform without much special fussing. Even with the cross-country shipping, I consider these plants to be worth the cost.
I will definitely order from Heirloom Roses again, just as soon as I can find a good spot for more antique roses and make up my mind about which beauties I want most!