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|On Sep 14, 2015, OldPumpkin North Smithfield, RI wrote:
Posted on September 10, 2015, updated September 14, 2015
On September 14th, 2015, OldPumpkin changed the rating from neutral to positive and added the following:
A company rep called today and we solved the problem !!! Thank you Heritage roses .
|On Aug 8, 2015, CKW Leola, PA wrote:
My roses, Great Maidens Blush and Mme Alfred Carrie were received in excellent shape. I had to call to establish which one was which, but only because the tags had slipped below the soil level and I couldn't find them at first. The woman in customer service was very nice and helped me decide which of the two positions I was considering would be best for which rose. I planted both roses last week, following the instructions carefully and then left for the shore. When I returned a week later Great Maiden's Blush had new growth and buds. Mme also seems to be in excellent shape but not yet pushing new growth. I am thrilled to have these new roses in the ground in August and am looking forward to lots of flowers next spring.
|On Jun 19, 2015, BlackEarthSquid Black Earth, WI wrote:
Posted on June 5, 2015, updated June 19, 2015
On June 19th, 2015, BlackEarthSquid changed the rating from negative to positive and added the following:
I received a nice email from Heirloom Roses saying the previous email had been a misunderstanding, and they offered to replace the plant after all. It was very polite and the customer service team was helpful. If this plant is as vigorous as the other three I have bought from them my experience will be very positive indeed. Thanks Linda at Heirloom for helping me, and we very much appreciate the concern.
On Jun 19, 2015, Heirloom Roses responded with:
"On Jun 5, 2015 5:59 AM, Heirloom Roses responded with:
Thank you for your feedback, we are very sorry that we did not meet your expectations.
|On Jun 11, 2015, Marigold33 WHITESTONE, NY wrote:
Iv'e bought from Heirloom before, it took more time establish due to the smaller size, but most of the plants flourished. Now with the option of having gallon size own roots, and having just purchased one, I'm impressed. It's worth the price to have such a nice size and healthy own root rose. I will be ordering more often, I love the new size options! Thank you Heirloom for on time delivery, good customer service and sending a healthy plant! I must mention, the plant I received is called The Magician. It's spectacular and a show stopper! I planted two of them in my mother's garden years ago, now I finally have one in my garden!
|On May 27, 2015, stormcloud Yonkers, NY wrote:
Posted on May 15, 2015, updated May 27, 2015
On May 27th, 2015, stormcloud changed the rating from negative to positive and added the following:
AMAZING...I saw the guarantee Heirloom offers on an email from the company so i decided to call about my dead rose !
Wel,, was I in for a shock...they did not have the same rose bush available but kindly offered me a credit or substitute. She was so very helpful and pleasant and the rose is already on the way !
WOW I highly recommend this company under its new ownership..
On May 27, 2015, Heirloom Roses responded with:
"On Jun 5, 2015 6:03 AM, Heirloom Roses responded with:
Thank you! We are pleased that we were able to replace this for you."
|On May 12, 2015, southerncottage wrote:
I have ordered a couple of roses from Heirloom Roses, and the plants are always healthy. My husband did order me one around Christmas, and it died, Heirloom was quick to issue a gift certificate to replace it when it gets back in stock. I like that you can order 1 rose at any time without inflated shipping cost. This is still more economical than buying local, and you get a much healthier plant. This could a drawback for me at times because I could order 4 roses from somewhere else with shipping for about $80. They also discontinued several varieties that I had on my wish list which made me sad. They have a nice website with beautiful pictures that is easy to navigate which is helpful. Anytime though that I want beautiful healthy roses, I know Ican count on Heirloom Roses.
|On Oct 4, 2014, lunaazul Richmond, CA wrote:
This is the way all companies should be. I called asking about a rose that was out of stock and spoke to Linda, an order specialist. She was helpful and professional and told me that she would check with the growers about availability. Within a couple of hours she responded via email, and although the rose I was interested in was unavailable, she offered a good substitute. I placed an order based on the recommendation and received a confirmation when the order was shipped. Both roses arrived at the time expected, were packed well and were healthy. This was good old fashioned gold standard customer service and I won't hesitate to return to Heirloom Roses.
|On Aug 8, 2014, OldChurchEggery Mechanicsville, VA wrote:
Posted on November 30, 2012, updated August 8, 2014
On November 30th, 2012, OldChurchEggery added the following:
Earlier this fall I ordered two miniature roses and one climbing rose, Devoniensis. The two miniature roses were a gift for my brother\'s wife and the Devoniensis is to ramble along the picket fence we built this year. Since fall is more of a rest period for plants, the climber hasn\'t grown any but is settled into its spot for next spring. The miniature roses I potted up and gave to my sister-in-law who was thrilled. They have an extremely steep front yard and she doesn\'t want to landscape until they can do some berms or some other serious earthwork, so she thought having two little roses she could easily move around would be perfect. I also ordered some of the metal plant tags you twist onto a branch and have been happy with those as well. Now I can tell what\'s in my garden after my toddler makes off with the tags I stuck in the ground!
On August 8th, 2014, OldChurchEggery added the following:
I am so happy with the way my roses have flourished and in one case rebounded from apparent death. The original two roses I purchased, Rosa Mundi and Apothecary Rose, bloomed in spades this year! I've not been the best pruner so they look leggy, but I wanted to get the rose hips to mature. It's okay with me because my garden is more cottage style than formal. The Climbing Devoniensis is now a beautiful addition to my picket fence and rewarded me with some amazingly fragrant flowers this May. I can't express just how glad I am to have bought own-root roses because the Devoniensis totally DIED down to the ground for reasons unknown just a few weeks after I planted it. I highly suspect my husband accidentally spilled gasoline or something while doing lawn chores. I left the blackened remains in place thinking "Maybe there's life in the roots" and sure enough, there was! In spring of last year it made a comeback with three new shoots. One was nipped off by a rabbit but the other two are now probably 6 or 7 feet long and had just the prettiest flowers on them. I ordered three other roses from Heirloom last fall- Evelyn, Glamis Castle, and Ginger Syllabub, the last of which is a climber for my new trellis. All three had a few flowers on them this spring so I got to enjoy a little early taste of what's to come. I purchased an "Oh My!" for my aunt, which was shipped in May or so. She has it in a large pot until the soil settles around their house and told me it has about tripled in size and even had flowers on it.
|On Aug 6, 2014, MaryMaryQCon Anacortes, WA wrote:
After seeing some of the previous comments for Heirloom, I was hesitant to order. Then I saw that ALL mail order nurseries seem to have at least a few such comments so I took the plunge. In July, ordered 8 roses I've been craving but haven't found locally. Arrived pretty timely & excellently packed. Plants were small, yes, but not twigs. All were healthy & happy. Root systems were tight & definitely ready to come out of their little pots.. Re-potted into 4 gal. pots to grow out, put 4 in my greenhouse (live in Puget Sound area, cool summers) & set out 4 into my rose garden to try outdoor care. Three weeks later, all 8 show new growth & half have buds already. Three cheers for Heirloom!
|On Jun 23, 2014, ray47 Stottville, NY wrote:
Ordered Austin rose Hyde Hall (to fill large hole in part sun/part shade spot) on June 12, 2014--arrived June 16. Rose was loosely rooted in damp peat and held together in a plastic bag. It was leafed out; no sign of disease. Dug hole and planted rose upon receipt. June 23, 2014, new leaf growth, didn't droop even though peat fell away when planted. Went through their online catalog made list of future purchases.
|On Jun 23, 2014, KarenCambridge Cambridge, MA wrote:
My comments don't relate to the roses I received, but to the shipping. The roses were shipped very quickly, and I very much appreciated the fact that they were shipped at the beginning of the week (so they weren't sitting around over a weekend). Most of all, though, I have to comment on the packaging. I have NEVER seen such wonderful packaging for mail-order plants. Plastic surrounded the pots so soil didn't spill out, and a cardboard insert ingeniously kept the pots/plants in place within the shipping container. I am very impressed, and I'll be ordering more.
|On Jun 10, 2014, sunshimmer Shamokin, PA (Zone 6b) wrote:
I ordered an everblooming climbing Cecile Brunner from them last spring. It arrived healthy and undamaged. Packaging was done really well. I planted it right away and watched it grow. By the end of the summer, I noticed it had only grown about 12-18 inches high and looked more bush-like, but I thought maybe it needed more time to settle in. Well, this winter was a very harsh one in our climate and we had crazy spring temps too that went from below freezing to the mid 70's all in one day. This happened most of early spring. I kept watching the plant and it appeared that all the previous years growth had died and it was resprouting from the roots but more in a bush form again. In the meantime, I ordered another of the exact same kind for this spring to plant in a different place along my fence line. (trying to cover a 40ft section of chainlink) It arrived healthy and undamaged as well. I contacted Heirloom about the plant from last year looking like a bush form and the dieback and that I really needed the climber for the fence. I also sent them pics. They not only replaced the original one with another, but they also sent me another one for the one I ordered this spring just in case it isn't the climbing one. They told me to keep the ones they originally sent and sent me 2 more of the everblooming climbing Cecile Brunner which both arrived healthy and doing wonderfully in the ground. These new ones do look slightly different than the ones they originally sent me as these look like they do have canes at the base instead of a trunk and then a vase-like bush. I can't speak enough about how polite and prompt they were with addressing my situation and apologizing for any mix-ups. I can easily see how it could've happened. It would be VERY difficult to tell them apart if not almost impossible if they weren't labelled right away or improperly labelled. I will definitely be doing business with them again just because of their great customer service and how beautiful and healthy the plants are.
|On Jun 3, 2014, deforestliz Sandy, UT wrote:
I cannot speak to the overall service, I got my roses as a gift from my mother. She knew I wanted an Apothecary's Rose badly. They thought they were out when she visited, but looked in back and found two. They arrived while I was gone and my husband stuck them in the ground. They are thriving. Unlike some commenters I prefer buying small plants as I believe they adapt faster and better. I will likely buy more.
|On Jun 2, 2014, itsmesue Canton, IL (Zone 5b) wrote:
I ordered two "Midnight Blue" shrub roses.
|On May 30, 2014, KJWThack East Lansdowne, PA wrote:
Posted on May 9, 2014, updated May 30, 2014
On May 30th, 2014, KJWThack added the following:
Just updating to say that the bands I received at the beginning of this month have already at least doubled in size and have buds already. One has already bloomed - gorgeous! I am ordering 3 more bands today because they have 3 that I was looking for in stock now that they didn't have when I ordered earlier this month. Can't wait to get them!
|On Apr 25, 2014, Sockcranker Felida, WA wrote:
Heirloom roses provides beautiful roses and terrific customer service!
|On Apr 17, 2014, missnatural East Hartford, CT wrote:
After reading the recent comments on this page, I was sort of expecting my new rose (a birthday present for a family member) to come in a 1-gallon pot, but no matter. I've been a customer of Heirloom Roses for years, and have come to appreciate the 3-inch pots that their roses have always come in. My new "Heart O Gold" rose was in transit for over 5 days, but arrived healthy and perky a few days ago. It hasn't gone in the ground yet, but endured 1/2 inch of unexpected snow night before last, sitting on my deck, and came through with flying colors. I expect that once it is planted, it will do as well as the other 7 Heirloom Roses I have, and be wonderful. Unless Ben does something terrible in the new management of the company (which I doubt will happen), I shall remain a loyal customer.
|On Apr 10, 2014, bbbuild Port Orchard, WA wrote:
I just made my first purchase from Heirloom Roses last week. I received my order today and am very happy with the condition of the David Austin rose I ordered. It was perfectly packaged and a healthy looking. From the low prices I was expecting a tiny plant in a baggie. Instead I got a 10", potted, leafed out plant. I will definitely order again from this company in the future.
|On Mar 26, 2014, NoCamoview Mountain View, CA wrote:
I ordered 8 own-root roses from Heirloom Roses a little over a week ago. In the process, I realized I over-ordered my pinks and needed to switch out a rose for a peach. Since I had not received the shipping detail yet I called and asked for them to swap out a rose for me. They were in the process of changing out their ordering system and said they would take note and confirm the swap. Well low and behold I got the order and I got the beautiful Kathryn Morley instead of the Alchemist, which I had wanted swapped in for the KM. Shoot. I sent an email telling them about the mistake and they promised to send me the Alchemist to make up for it. Today, I got a healthy Alchemist and I am thrilled to say the other eight are growing fast and furious. I would order from HR again and again and it seems Mr. Hanna and his team are serious business people running a stellar company. Congratulations, seems a lot of work has been put into the new purchase.
|On Feb 2, 2014, sheepwrecked Lake Lynn, PA (Zone 6a) wrote:
Posted on January 25, 2014, updated February 2, 2014
On February 2nd, 2014, sheepwrecked changed the rating from negative to positive and added the following:
Ben Hanna talked to me by phone and told me he had recently bought the business "Heirloom Roses". This spring he will start selling his roses in 1 gallon pots like Chamblee's and several other growers do, so there won't be any more barely rooted cuttings going out.
Even though he was not the owner when I had my problems with the 3 incorrect varieties sent to me, and even though, as I said in my first note it was not a current problem, he has insisted on sending correctly identified replacements when the weather permits this spring. He is going to grow them out in the greenhouse and doublecheck they are the correct varieties.
He would not accept any payment, even for shipping. I feel this is very generous from a person who was not responsible for my problems. It looks like Heirloom Roses will be operating under a much improved business model, and I expect I will return as a customer.
On Feb 2, 2014, Heirloom Roses responded with:
"On Jan 27, 2014 4:39 PM, Heirloom Roses responded with:
|On Jul 30, 2013, googoo North Aurora, IL wrote:
Posted on July 25, 2013, updated July 30, 2013
On July 30th, 2013, googoo added the following:
My 3 roses were shipped in medium-flat-rate box, with room for a 4th one. If I had known it, I could had ordered 1 more, save on shipping cost that way. The packing is excellent. I grow own-root bands in pots and 4 hours of morning sun until they become 2-gallon root-ball, then plant the entire root-ball at least 3" below ground, I haven't lost any own-roots that way for my zone 5a winter.
|On Jun 13, 2013, GreeneLady Oak Island, NC (Zone 8a) wrote:
Posted on March 25, 2009, updated June 13, 2013
On June 13th, 2013, GreeneLady added the following:
I have to add, after 5 years, all the roses I purchased from Heirloom became the stars of my garden. The Super Dorothy roses have completely covered a trellis, and with the spring bloom, it looks like it is dripping with pink grapes from the distance.
The fact that they are on their own root system and not grafted really seems to have a big impact on the health of the plant, and they aren't prone to suckering like grafted plants are.
Big props to this company. Don't let the fact that the plants are shipped small scare you. For the long run, Heirloom Roses provide the best product.
|On Jun 5, 2013, virbar Paige, TX wrote:
I have ordered dozens of times from Heirloom over the past 5 years. I am delighted with their wide variety of roses. I can only remember 1 time when I received a rose that was struggling after the trip from Oregon to Texas. I called to notify them and they offered to ship a replacement immediately. I suggested we wait a few days to see if it regained its health, but they shipped a replacement anyway. Regarding roses that weren't available for shipment at the time I ordered them, I have always received them either by the due date or before. Yes, the roses are small, but I have found that they are healthy and grow very fast. If I can't plant them immediately, I step them up to a larger pot until I can get them in the ground. I do always wait 3-5 days to plant them so they can adjust to the trip and climate change before they go into the ground. As soon as they arrive I dunk the
|On May 20, 2013, mchicago wrote:
I have purchased more than 20 roses from Heirloom Roses as either gifts or to plant myself over the last 8-10 years. The roses do come in the mail as very small plants. There are only a few twigs with leaves. However, I planted an April Moon, purchased on sale, 3 weeks ago that has already tripled in size. My Zephirin Drouhin (aka the Monster) is about 5 years old and easily reaches 15 ft in either direction on my fence. It blooms profusely and hardly has any thorns.
|On May 7, 2013, Chrisoc Middletown, RI wrote:
Two years ago I planted 55 roses from this company. I ordered more (lost count) last year. No special care. All but one are thriving. Ordered another 33 this year. I was skeptical at first, but I've been growing roses for 40 years and I am convinced this is the best product on the market. Get them small and bareroot and they'll adjust to your garden conditions, unlike others that do well for a couple of years and then peter out. Haven't had to test their customer service as everything I've ordered has been delivered when expected and in perfect condition.
|On May 1, 2013, Citro Eden, MD wrote:
I couple of years ago I ordered 4 roses, one was suppose to be Lamarque. It had a blush tint, not the yellow it is suppose to have. I spent 2 years looking at pictures on the internet of white climbers, trying to figure out what it was. A Rosarian friend of mine finally ID'd it as Mme Alfred Carreire.
|On Apr 29, 2013, rosesnpots Virginia Beach, VA wrote:
Ordered 2 roses from Heirloom the other week. Both arrived in excellent condition (across the country to VA). They were quite large for band pot roses and had strong very full root system that filled the pot. This is not the first time I have ordered from Heirloom and with how these roses looked, it will not be my last (I just need a bigger yard).
|On Apr 15, 2013, ladysaiga Chesapeake, VA wrote:
I had a fabulous experience. I ordered six David Austin roses. They arrived impeccably packaged, healthy and beautiful and even quite leafed out.
|On Nov 9, 2012, johnnygalt Rockford, IL wrote:
Over the past 12 years or so, I have placed multiple orders to this company and have yet to be disappointed. In the past I have ordered a few climbing roses that were once blooming, which took a few years to take off--and finally did so with a storm of bloom and growth.
|On Nov 4, 2012, icebird28 Coppell, TX (Zone 8a) wrote:
Posted on September 4, 2012, updated November 4, 2012
On November 4th, 2012, icebird28 added the following:
I wanted to provide an update. I have a bud on one of the roses, they've continued to flourish in part sun on my patio and I have since re-potted them into 1 gallon pots. The Sterling Silver, which a lot of people complain is hard to grow, is doing excellent. The bud eyes on that one continue to sprout. They are tops on my list, would've ordered more from them but I'm impatient and a newbie to roses. Thanks Heirloom.
|On Jul 7, 2012, Gracye Warrenton, VA wrote:
I have bought two orders from Heirloom Roses, 1) 4 roses, and 2) 3 roses.
|On Jul 7, 2012, kndlovesroses Memphis, TN wrote:
Posted on July 7, 2012, updated July 7, 2012
On July 7th, 2012, kndlovesroses added the following:
I almost forgot. I also ordered and planted the Comtes de Champagne. It bloomed once and now has 3 additional buds. The first bud, although only 2 months old, was absolutely gorgeous. It's growing very nicely.
|On Jun 23, 2012, whitefragrance Fredericksburg, VA wrote:
I bought 10 roses from heirloom roses for the first time. I was nervous about the order but was elated on opening the box when it arrived. They were packed beautifully, were of very vigorous growth signs,very nice size all were more than 10 inches from soil level atleast or more and are now in my garden already flowering this very year and showing very nice growth.I will always buy from this company in the future as i have ordered roses from another online website but they lacked the vigor that this company roses had.Thanks a bunch for what you do!
|On May 12, 2012, samj530 Linda, CA wrote:
My initial review is a 5 out of 5! I ordered a David Austin 'Charlotte' rose for my grandmother as a Mother's Day gift. The order was placed after business hours via the website on 05/08/12. I didn't think the rose would make it to her on time, but to my surprise it arrived today, the day before Mother's Day. The order was processed, shipped & arrived all in 4 days! My Grammy called me to thank me, she said the plant itself is potted in a small black pot consistent with the pics on Heirloom Rose's site. The plant looks vigorous & was not wilted even though it has been in the high 80's the last couple of days.
|On May 3, 2012, vommarlowe Overland Park, KS wrote:
Posted on April 25, 2012, updated May 3, 2012
On April 25th, 2012, vommarlowe added the following:
I ordered eight more roses this winter (January). My order arrived exactly on time today. The roses look great--small, but healthy and strong.
Unfortunately, half my order (four of my eight roses) were not included. A packing slip indicated that they would ship in a 'couple weeks', which was disappointing, as I have already dug the holes and prepped the site. It's a very warm spring (92 already today), so I'm a little worried. I would have liked a note to warn me about the delay. I'll update when the other half of my order arrives.
On May 3rd, 2012, vommarlowe added the following:
All of my roses arrived! They were just shipped in different boxes--again beautifully packed, strong specimens with good leaves, healthy, moist soil.
A quick little update on last year's roses. As I mentioned, I'd ordered a couple of roses last spring/summer. As of now, Lady of the Myst is a solid four feet with many blooms. Jayne Austin is even more vigorous, a strong plant that keeps growing and growing and growing. I suspect it of planning world domination. Seriously, Jayne is a very large rose already--it's true what they say about the Austins, I think, that their sizes are based on English gardens and they will get quite a bit bigger in warmer climes. Despite the many bugs/insects in my area, these roses are in great shape.
|On Nov 10, 2011, riceke Snellville, GA (Zone 7b) wrote:
Have ordered twice from them and plants arrived in excellent condition with good root structure and no diseased foliage.
|On Oct 13, 2011, Kandi7 Tekamah, NE wrote:
prompt shipping and healthy plants- smaller than what you expect when they initially arrive but they catch up quickly
|On Sep 5, 2011, glasspixel Herndon, VA (Zone 7a) wrote:
Placed a very small order of three miniature roses. They came rather promptly and in excellent condition. The prices were decent, and on the third day of the roses being planted, they're already exhibiting signs of new growth.
|On Aug 11, 2011, grownsk Star City, AR wrote:
I ordered 10 minis from Heirloom and all arrived in good condition. One died a couple of weeks later. I emailed the company and within the hour they had sent a response that they were sorry for my loss and will be mailing a replacement to me on Monday. Based on past reviews of this company I had mixed feelings but overall I must say that with this one order I am happy with the company and will remain happy so long as they keep their word and all the roses are true to name.