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I gave them a neutral rating because up till now I have been VERY happy. Their plants love my house and grow very well. They have fast shipping and are always packed good, but...
I put in an order, one of many, and the main plant I wanted was Alsobia "San Miguel" they substituted it with Alsobia "Cygnet" beacuse the invoice said "out" for the ASM. The website said they had some(and still does), small plants, but I emailed them to ask why they sub'd if they have some say if they had any left I would be happy to put in a small order (my orders usually are small anyways, 3-6 plants) to get it. Well , a week later after another email to them, no response.
I am sad because I really enjoy getting a box from them, but I guess they don't want my money anymore.
Disappointed in NC
On July 9th, 2007, princess_1 changed the rating from neutral to positive and added the following:
Well, it's taken me a while to update, but they did contact me saying I was using an email address they were no longer using. I put in another order and got the plant I wanted, but still have no Idea why I didn't get it in the first order, oh well, I have it now.
On Jun 5, 2007, kimskreations Kennebunk, ME (Zone 5a) wrote:
I ordered this spring for the first time from the Violet Barn.
My order consisted of 3 hoyas.
Needless to say, they were TINY cuttings. I potted them into their new homes only to discover that the Polyneura (which is why I placed the order originally) had NO roots and quickly died after moving. I called Rob to let him know and to explain that I couldn't send a picture as they no longer accept e-mail. He said that the next time I placed an order he would send me a new one. So I asked him if I bought one now what my total would be....$17.00! $12.00 of that being shipping for 1 plant. Needless to say, I felt that was too expensive for the size plants he sends. They charged me $12.00 shipping for 3 cuttings that cost them $5.40 to mail.
I hate nurseries that make money on the shipping!
So, all in all I ended up with 2 small rooted cuttings for $27.00!!!!!!
African violets delivered as promised in good condition even though the post office delayed delivery by 24 hours. Some of the plants, however look like they might be older, rejuvenated plants rather than young, freshly propogated ones. THese plants have responded and begun to grow nicely, but do not look as vibrant as the obviously very young plants growing side by side with them. When they get enough leaves I will propogate some fresh ones from them as I plan to exhibit them and want to present the best plants I can.
Some of the varigated types were not varigated when they arrived, but are beginning (2 weeks in) to show some varigation because i am growing them under cool conditions. One is still not showing much varigation and I am waiting for it to bloom to see if it is the variety I ordered. All but one plant have developed many buds and it is growing beautifully-just no buds yet.
Very good customer service response to my questions and odd-ball shipping instructions.
Overall, a positive experience and I will order from Rob and Olive again.
I ordered a set of miniature african violets, self-watering pots and potting mix as a Christmas present for my mother. They emailed me right away to confirm my order, and then again to let me know when it would be shipped. My mother received the violets less than a week after I placed the order. She said they were extremely well packaged, all healthy and she was very happy with the assortment. The pots and soil arrived a day or two later. I would definitely order from this company again.
On Dec 27, 2006, maureenpm00 Lindenhurst, NY wrote:
I ordered a holiday special, express delivery of 3 mini violets and fertilizer, ceramic pots and violet mix (I think I get a spring catalog also). I asked if they would send dark colored minis if possible - which they did.
The plants arrived in perfect condition via express delivery (next day) and were blooing and healthy looking. I will definitely order from them again.
On Dec 18, 2006, calypsa Plymouth, MI (Zone 5b) wrote:
I have ordered from this company several times in the distant past, and just recently my husband placed an order with them for a surprise anniversary gift to me.
It was wonderful! Everything was packaged beautifully, and the plants were in excellent condition (despite having been wrapped and stored for a few days after the package arrived) when I opened the box this morning. My husband said that the staff had been very helpful when he placed his order, and that he had chatted with them for quite awhile to make sure that everything would be perfect for our anniversary. I was so surprised, and I am thrilled with my miniature violets! They are gorgeous!
We would not hesitate to order from this company again.
On Nov 26, 2006, Eric_OH Columbus, OH (Zone 6a) wrote:
My order was mostly gesneriads (i.e. kohlerias and columneas for the most part).
Plants were small but a fair value for the price. Packing was done with extraordinary care (I had the express shipping service), everything arrived intact and healthy-appearing and the turnaround time from when I placed my order to its receipt was three days.
On Nov 22, 2006, milliemaxwell Marietta, GA wrote:
I had the same problem as shivers but it was because they never recieved my on line order. A quick call and my order arrived three days later. Nothing but good things to say about this company. And beautiful minis in bud and bloom is not sales talk.
While I have ordered from the Violet Barn before with good success, I am not pleased now. Several months ago I placed an order with them----weeks went by and I never received it or heard a word from them. Unfortunately there is no phone number on their website where customers can call. I sent another email again asking for the status of my order. It has been about a month and I still haven't heard anything. Since they did not charge my credit card I did not lose money----but for whatever reason they do not contact their customers or keep track of their orders. :(
On Sep 4, 2006, Grandmaellie Incline Village, NV (Zone 5b) wrote:
This was my first order (miniature violets). I couldn't have been more pleased. The plants had beautiful little flowers, were packaged without a single leaf being broken-quite an accomplishment since they were shipped all the way across the country! I'll be ordering again when weather permits.
On Jul 9, 2006, wagneramy Santa Cruz, CA (Zone 9a) wrote:
I ordered 7 begonias and 4 African violets. They arrived when promised and where packed with the utmost care. None of the plants where damaged and all look healthy. That is pretty incredible considering the how fragile those plants are. I would order from them again.
Received my first order today, Thursday, after placing my order on Sunday!!! These plants travelled from New York to Oregon and arrived in pristine condition. Not a hair was ruffled on their tiny heads due to meticulous packaging. I enjoyed exploring the user friendly website and finding so many wonderful varieties. I have passed this link on to other plant lovers and will be visiting them again soon.
On Apr 20, 2006, Enchantra Farmington, NY (Zone 6a) wrote:
My Father collects African Violets. He tries to get to The Violet barn at least once or twice a year. Since he is permanently disabled this can be difficult for him at times. He has always received polite courteous service whenever he visits, and he has found the violets to be of good quality. He would post this himself but his computer skills are very limited.
I have ordered alot of plants from rob, always happy with plants. REceived very well packaged plants, double wrapped, insulation around plants, plants are real green and healthy. Good customer service which I appreciate.
Will order again.
On September 10th, 2006, rusty2004 added the following:
I received my order week after I ordered. Plants healthy, very well wrapped, pleased with order as always.
On Oct 31, 2005, Kelli L.A. (Canoga Park), CA (Zone 10a) wrote:
My mom asked me what I wanted for my birthday. I decided that I wanted a gift certificate for African violets. I looked that the Watchdog and found the Violet Barn. (At that time it had 100% positive ratings.) I got the gift certificate and ordered 5 plants. All arrived fairly quickly and were good-looking plants (4 AVs, 1 streptocarpus). Two AVs were blooming. I've had them now for about a month and they still look good and are growing.
On Oct 30, 2005, jsandco West Bend, WI (Zone 5b) wrote:
I ordered twice from the Violet Barn this month. The plants arrived quickly and were very well packed and healthy. One was on the small side, but since the on-line catalog said this plant was in "very limited quanity" I was just happy that I was stiil able to get it, and all the plants are growing well. I will order again.
On Oct 7, 2005, GrowHappy Nottingham, MD (Zone 7a) wrote:
I recently ordered several Hoyas from this company and was thrilled when I opened the box! From start to finish, the entire order process was fabulous. I ordered online on a Friday evening. I received order confirmation on Saturday. I had my plants by Wednesday! All the plants were very healthy and looked great. The packaging couldn't have been done better. I even saved the insulation they used for future trades! I would order from this vendor again.
I placed an order for African violets, streptocarpus, hoyas, and chiritas. One of the violet cultivars (Crismson Ice) showed the symptoms of a virus when it first bloomed (within a few weeks after I received it.) The blossom virus, not uncommon, manifested itself as lighter streaks of discoloration in the flower. One of the hoyas had a red mite infestation. I later discovered that two of the streptocarpus had root mealybugs. I put all of the plants under lights in a separate room away from my collection upon receipt, so that I wouldn't introduce any pathogens. I wasn't too bothered by the insects and mites. I know large growers often have small popultations of pests that they mostly keep under control, but the virus is more problematic. So I emailed the company just to let them know about the problem with the virus, not mentioning the other two pests. I wasn't asking for a refund or replacement, because I have so many plants that any one cultivar is not that important. I just wanted to let them know so that they would be aware of the problem and hopefully correct it for future customers. I received a reply (I think from Rob) asking "How did you determine this?" I think it was pretty obvious. Flower viruses are not uncommon in African violets and many other plants. I did not pursue it any further, but it does seem to me that three different pathogens in one plant order is a bit sloppy for any grower.
I have ordered several times from the Violet Barn. For the most part plants have been in beautiful condition, well packed and usually in bloom. They are reasonably priced and the website can tell you just about whatever you need to know.
I have had some disappointment where I was due bonus plants and did not receive them despite mail/emails to them. Just couldn't get my complaint across to them. It was just overlooked so I gave up.
I had a chimera violet bloom untrue and it was credited to charge card(they quarantee plants bloom true)., after I told them the plant was out of stock and couldn't be replaced.I also had an expensive leaf chimera violet arrived rotted and it was credited to charge account but what a disappointment.You want the plant not the refund.
Also some plants I repotted the next month showed they had been"around" for some time with necks to the bottom of the pot. Probably stock plants that had been leaf donors and then sent out as sales plants. Was very unhappy about that but reason that others probably do that also.
As per Rob's suggestion that everyone try a streptocarpus. I did order 5, two bloomed and the other 3 haven't done much of anything. But love them and now have about 70. The second order of streps were very tiny and not worth the price.I think from ordering too late in the season as most were out of stock.
Was able to find many of his hybrids available at "Out of Africa," the Portage, Indiana one with Gary Mikita. Here I got big, blooming plants for just a bit more money and meticulously packed, very prompt service.And Gary will answer questions promptly by email.
I would buy from Violet Barn again but early in the season and mainly to get new introductions not available elsewhere.My other comments would be about plant descriptions, just about everything is listed as a constant bloomer, easy to grow, etc.etc. gets tiring. In my experience nothing blooms constantly and the ones that are touted as doing well on window sills haven't for me. There is a big difference in greenhouse window sills and that in your own
On Aug 10, 2005, NematanthusNut Mandeville, LA (Zone 9a) wrote:
I received my order of nine 2" plants (Nematanthus & Columnea) from The Violet Barn today and I am thrilled. The plants are very healthy and well rooted and the packing was absolutely superb. There was not so much as one broken leaf which is impressive for travel from NY to Louisiana. I will reorder in the future and would recommend them to anyone.
I ordered 5 violets on March 17. I received all 5 on March 24, 5 shipping days later. They were expertly packed, and in pristine condition. You don't have a category for Extremely Positive, but they would get a check for that one if it did exist.
On Feb 9, 2005, PlantMomto3 Nevada, MO (Zone 6a) wrote:
I recently ordered from The Violet Barn and, as always, was very pleased with my order. I ordered nineteen plants, including gesneriads and hoyas, and all but 2 of the gesneriads were in bloom. It is so nice to receive blooming plants in winter! Packaging was great with no damage due to the cold weather. Only one leaf was broken off and it is happily growing at this time.
On October 22nd, 2005, PlantMomto3 changed the rating from positive to neutral and added the following:
I just received the latest of many orders I have placed with Rob's over the years. The plants I received are by far the smallest that I have ever received. Thirteen very small plants.
The three streps were by far the smallest. One plant only had two leaves--one leaf was a bare 1" long and the other was 2" long. Another strep plant was essentially identical except that it does have a third leaf beginning to form. The third strep had a 2" and 3" leaf. If I had known how tiny these plants were, I would not have ordered them. I hope these plants make it--they are so tiny. For comparison, two weeks ago, I received an order from Logee's that included some streps and these streps were absolutely huge. All of the plants were in bloom. One plant had no less than 7 open blooms with many buds. The Logee's plants were only a few dollars more than those I ordered from Rob's.
I was very happy that the three chimeras I ordered were all in stock. However, I am confused why all of the bottom rows of leaves were clipped off. One chimera had 8 leaves removed. I initially thought maybe this was for shipping purposes; however, the other standards I received did not have the bottom rows of leaves removed. The result of clipping these leaves off is that the plants already appear to have a neck. I repot all plants anyway so I guess this is not a big deal.
I did not give a negative rating because this is the first time in very many orders that I've been disappointed. I will order from Rob's again because of the many wonderful varieties available and their good packing--only one leaf was broken.
Just received an order of about 20 mixed plants. They were shipped in January to Pittsburgh and in very cold weather. The packaging was great, well insulated. The care taken to wrap each individual plant is unbelievable. The plants are lovely. Most have flowers or small buds developing. Only one, Episcia Strawberry Patch is failing. The trip may have been too much. I know they would have happily replaced if I had called within 72 hours of receipt. I wanted to give the plant a few days to recuperate, but it did not. I'll take the loss as I don't want them to have to ship just one little plant after I waited beyond their policy limit. I am very happy with my plants and would order from this company again.
On Jul 9, 2004, cdanieljohnston Ventura, CA wrote:
This is a great company do do business with. Wonderful selection. Great prices. Plants are carefully packaged and promptly shipped. They have plants here that you can't find anywhere else. Plant descriptions are honest and accurate. The best place to buy Gesneriads.
On May 8, 2004, JumpinJude Penfield, NY (Zone 6a) wrote:
I have had the great fortune to deal with this company - in person! It's about 45 minutes from me. It's a great place, with friendly staff (I am sure I was dealing with Rob) and beautiful plants. I bought three violets and a streptocarpus. Everything is healthy and strong. I tell everyone I know about this place, and will be visiting again soon... this time for a hoya or two. Or more.
I have received 2 orders from them. Both times I paid by check and expected there to be a delay in shipping but the plants arrived within a week or two. All of the plants I recieved (hoyas,mini violets,mini holly)were beautiful and showed no signs of stress from being shipped. Also, the shipments were packed more carefully than any other shipments I recieved from anywhere else. I called them with questions a few times and spoke with Rob each time. He was friendly and patient in answering my questions. I would definitly recommend them and will be ordering from them again.
On Sep 13, 2003, mominem Ashton, IL (Zone 5a) wrote:
I ordered some hoya plants - quite a selection to choose from! They arrived without so much as a bent leaf. The prices were extremely fair - better than eBay - and I like knowing that they are labelled correctly.
On Aug 11, 2003, hcmcdole Powder Springs, GA (Zone 7b) wrote:
Have ordered from them twice now and get healthy, best packed plants ordered by mail. Prices are very moderate compared to their competition. Orders are delivered promptly (within a week) compared to weeks for other mail-order businesses.
On Mar 18, 2003, groovin Windom, MN (Zone 4b) wrote:
Great website, everything you ever want or need to know about african violets and other plants. These people know their stuff, and clearly describe plant varieties and care so the novice isn't intimidated.
Easy online ordering, and they shipped quickly and exactly when they said they would. Beautiful plants arrived well packed and appear very healthy!