Comments regarding Violet Barn (Rob's Min-O-Lets)Click here to return to Violet Barn (Rob's Min-O-Lets)'s listing.
You are viewing only neutral comments
|On Mar 10, 2016, violetbarn Naples, NY wrote:
We've never done this, but have to respond to the last review and 'fill in' the missing details. No such statement is made on our 'facebook' page (orders cannot be placed via this page). We do guarantee safe delivery in winter (her order was early March) only by EXPRESS (overnite) mail. This is stated on the first page of shopping cart (large purple box, bold capital letters), as well as a minimum of 4 other times during the ordering process. Our email confirmation of orders (should customer change their mind before we ship) and also clearly states this as well as in our 'terms and conditions' and 'shipping' pages among others. This customer chose PRIORITY (2-3 day) mail, which is $20 less costly, but also is more risky--these are perishable plants and it is winter. We ship in excess of 2,000 orders during winter months, and more than half of these customers willingly take the risk with priority mail in order to save money, most all without incident. However, it is their risk and their money to spend. If WE are to bear the risk, we will only do this when shipped by the safest means available--express mail. Yes, we don't want this customer's business--she is asking for something we cannot provide. The phone conversation was ended only after she had already made a number of threats...among them her review below and the chargeback to our account that we expect to see soon. P.S. We begin guaranteeing safe delivery via ALL means (including priority mail) to all areas, beginning April 15, for those wanting to save money on shipping and still have our guarantee.
|On Aug 10, 2008, charissas118 Calgary,
I ordered four Hoyas from Rob at the VioletBarn last month -- my plants were shipped relatively fast (from USA to Canada) and were intact when I received them.
|On Sep 9, 2005, hotmama Willow Springs, IL wrote:
I have ordered several times from the Violet Barn. For the most part plants have been in beautiful condition, well packed and usually in bloom. They are reasonably priced and the website can tell you just about whatever you need to know.
|On Feb 9, 2005, PlantMomto3 Nevada, MO (Zone 6a) wrote:
I recently ordered from The Violet Barn and, as always, was very pleased with my order. I ordered nineteen plants, including gesneriads and hoyas, and all but 2 of the gesneriads were in bloom. It is so nice to receive blooming plants in winter! Packaging was great with no damage due to the cold weather. Only one leaf was broken off and it is happily growing at this time.
On October 22nd, 2005, PlantMomto3 changed the rating from positive to neutral and added the following:
I just received the latest of many orders I have placed with Rob's over the years. The plants I received are by far the smallest that I have ever received. Thirteen very small plants.
The three streps were by far the smallest. One plant only had two leaves--one leaf was a bare 1" long and the other was 2" long. Another strep plant was essentially identical except that it does have a third leaf beginning to form. The third strep had a 2" and 3" leaf. If I had known how tiny these plants were, I would not have ordered them. I hope these plants make it--they are so tiny. For comparison, two weeks ago, I received an order from Logee's that included some streps and these streps were absolutely huge. All of the plants were in bloom. One plant had no less than 7 open blooms with many buds. The Logee's plants were only a few dollars more than those I ordered from Rob's.
I was very happy that the three chimeras I ordered were all in stock. However, I am confused why all of the bottom rows of leaves were clipped off. One chimera had 8 leaves removed. I initially thought maybe this was for shipping purposes; however, the other standards I received did not have the bottom rows of leaves removed. The result of clipping these leaves off is that the plants already appear to have a neck. I repot all plants anyway so I guess this is not a big deal.
I did not give a negative rating because this is the first time in very many orders that I've been disappointed. I will order from Rob's again because of the many wonderful varieties available and their good packing--only one leaf was broken.