I was a first time buyer a couple of weeks ago. I ordered (2) violets.
packaging was nice...plants and root system were very small. For the price I was disappointed and surprised. One plant looked fine, one not so much. After 2 weeks I have lost 1. I contacted the not so friendly Rob at the Violet Barn. Only answer was I had to do something wrong. First No Perlite (yes I did) 2nd pot too big (plant in same pot came in) 3rd I over watered. (I had only watered 1 time, putting 1/2" water in the bottom of my pot in a pot) I asked he replace and will not.. he will give me a free plant on my next order.
I think not... why would I re-order from a company that will not back his products... and only places blame. sounds like many has had good luck.. but if you are one that does not.. don't expect any service.. only attitude.
My previous experiences were fairly positive, although the hoyas were very small. To date, now 3 years later, they are still in the same tiny pots & haven't bloomed. This time I tried epscias & African violets...I have to go with the negative rating because they sent the order while the temps were still too cold @ night to arrive safely, even with heat packs & expensive express shipping. I explained the problem to the owners & they took the attitude that I was making this up & the plants really hadn't died. They said they had no problem with shipping to other people in cold climes, & not only one, but TWO seperate orders to my climate were unable to survive. I don't like owners that act mad @ me when the weather causes plant loss. So, they will wait till MAY to send replacements, even when I assured them that April would be fine. I just don't like this guys attitude....no thanks to ordering from them again. I don't need this kind of grumpy attitude...there are others out there that don't consider me a liar. What happened to assuming the best about their customers.??..When did these guys gets so jaded??? Sorry, but they will get no more of my business.
On Oct 8, 2008, limbiclady Lakewood, OH (Zone 6a) wrote:
I placed an order with Rob's, for begonias. I forget how many, but the order came to around $64. While I received them in a timely manner (from placing the order) and it was not too early in the season - June or early July, I received very small plantlets with poorly developed roots. Most of the plants did not survive, in spite of my nurturing them.
I am an experienced and successful terrarium and begonia grower. I would recommend that if you do buy from Rob's, you should request that they grow the plants up a little before shipping rather than receive a specimen that can't thrive. I am seriously disappointed and they did not respond to my emails. I will not purchase from him again.
First time buyer from this company this past summer. Paid close to $60 for 8 plants. Plants that arrived were very small and packaging was really overkill. After two weeks three of the plants developed wilt and I ended up tossing them. Called the Violet Barn and left a detailed message on their answering machine, which to date, I have received no reply to. Very disappointing. Will not order again.
On Jun 5, 2007, kimskreations Kennebunk, ME (Zone 5a) wrote:
I ordered this spring for the first time from the Violet Barn.
My order consisted of 3 hoyas.
Needless to say, they were TINY cuttings. I potted them into their new homes only to discover that the Polyneura (which is why I placed the order originally) had NO roots and quickly died after moving. I called Rob to let him know and to explain that I couldn't send a picture as they no longer accept e-mail. He said that the next time I placed an order he would send me a new one. So I asked him if I bought one now what my total would be....$17.00! $12.00 of that being shipping for 1 plant. Needless to say, I felt that was too expensive for the size plants he sends. They charged me $12.00 shipping for 3 cuttings that cost them $5.40 to mail.
I hate nurseries that make money on the shipping!
So, all in all I ended up with 2 small rooted cuttings for $27.00!!!!!!
While I have ordered from the Violet Barn before with good success, I am not pleased now. Several months ago I placed an order with them----weeks went by and I never received it or heard a word from them. Unfortunately there is no phone number on their website where customers can call. I sent another email again asking for the status of my order. It has been about a month and I still haven't heard anything. Since they did not charge my credit card I did not lose money----but for whatever reason they do not contact their customers or keep track of their orders. :(
I placed an order for African violets, streptocarpus, hoyas, and chiritas. One of the violet cultivars (Crismson Ice) showed the symptoms of a virus when it first bloomed (within a few weeks after I received it.) The blossom virus, not uncommon, manifested itself as lighter streaks of discoloration in the flower. One of the hoyas had a red mite infestation. I later discovered that two of the streptocarpus had root mealybugs. I put all of the plants under lights in a separate room away from my collection upon receipt, so that I wouldn't introduce any pathogens. I wasn't too bothered by the insects and mites. I know large growers often have small popultations of pests that they mostly keep under control, but the virus is more problematic. So I emailed the company just to let them know about the problem with the virus, not mentioning the other two pests. I wasn't asking for a refund or replacement, because I have so many plants that any one cultivar is not that important. I just wanted to let them know so that they would be aware of the problem and hopefully correct it for future customers. I received a reply (I think from Rob) asking "How did you determine this?" I think it was pretty obvious. Flower viruses are not uncommon in African violets and many other plants. I did not pursue it any further, but it does seem to me that three different pathogens in one plant order is a bit sloppy for any grower.