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On May 5, 2007, allgoodthings Evansville, IN wrote:
The plants I ordered were not in good shape when they arrived. I called the company and was told it was probably the weather or my fault. I have gotten the exact plant from several other companies and have never had them arrive in such bad shape. I expected Spring Time Nursery to stand behind their plants and either ship more or refund my money-I learned an expensive lesson-don't order from them again-they do not stand behind their products!
On May 5, 2007, Springtime Nursery (eWaterLily.com) responded with:
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On May 8, 2007 1:34 AM, Springtime Nursery (eWaterLily.com) added:
The plants were shipped on 4/25/07 and according to the USPS website arrived on 4/28/07.
Our policy is if there is a problem with the plants when they arrive we need to know within 24 hours. The customer did not call us until 6 days later, to state the plants were brown.
When the plants left here they were healthy and green, and from shipping thousands of boxes each year we are very aware that the plants could not turn brown in 2 days. They might get a little sad and a bit dry but not what was described to us by phone. The customer also stated that she had been putting them in the pond during the day and taking them out and putting them in the garage at night, the plants are giant papyrus which are tropical plants and they do not do well in cold weather. The customer stated she had grown them before and last year there was no problem, anyone who grows water plants knows each year is different, temperatures can vary from one year to the next, she also did not know what the night temps in her pond were, or what the temps in the garage were, all which are important factors. We did try to talk to the customer and we were more than willing to try to resolve the problem, however, sometimes this is not possible. We have thousands of customers that will tell you we do stand behind what we sell."
On Apr 12, 2002, SLEDDER Pittsburgh, PA (Zone 6a) wrote:
I placed my first aquatic plant with them and they were extremely helpful and knowledgable on the phone. I'll post once the plants arrive.
On May 2nd, 2002, SLEDDER added the following:
I received the order and the plants were great. I do wish they would have sent planting instructions along with the order. But the packaging was good and they marked each plant very well. The order arrived exactly when they said it would. On June 24th, 2003, SLEDDER changed the rating from positive to negative and added the following:
I placed another order for lilies this spring for one tropical lily, one mini lily, and a hardy red lily. All of them were very small but considering the bad winter I didn't think much of it. The tropical survived but the mini and hardy red were barely surviving. I sent this company an email requesting help or replacement policy and never heard back. I was really hoping for help at the very least but apparently they don't need my business. No problem...I'll make my purchases locally from here on out. It's a sad situation because I recommended this company to numerous people but certainly won't now.
