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I ordered (3) Festiva Maxima peonies online and emailed Touch of Nature to confirm they received the order and payment. Pricing and customer service was excellent and Ingrid answered my multiple emails w/in 24 hours of my sending them. The peony roots arrived within the week and looked healthy. I planted them immediately and hopefully they will do well. Overall, a very positive experience with this company.
On Aug 29, 2007, jackieshar Texas/Okla central border United States (Zone 7b) wrote:
Just received an order of 16 bearded iris at their special pricing of $1.75. You certainly get what you pay for, small dried up rhizomes. BUT...you can't beat the price and the selection was good.
On November 9th, 2007, jackieshar changed the rating from negative to positive and added the following:
it was very hot here when they came so I potted them up in 4 inch pots....they are showing new growth and I am putting them in the ground. . they appear to be doing very well as Bleek explained they would. I would buy again ... with a new understanding that they will grow just fine.....JA
This was a very pleasant transaction. The plants were shipped well and arrived hydrated. The company even followed up with an e-mail to make sure that I was satisfied. I will definitely order from them again.
On Jun 11, 2007, ecobioangie Mableton, GA (Zone 7b) wrote:
As always, Bleek was more than generous and the plants are healthy and look great! I showed up in person to pick up my order. I spent just as much time chatting and viewing his extensive hosta collection as I did taking care of picking up my order. Beautiful yard, great plants and an exceptional gardener! Don't hesitate to buy or to visit in person. :)
I placed my order last fall, and the shipping was fair. Many companies have very high shipping to Alaska, but this was acceptable. Now, this spring, my garden is wonderful. The bulbs are strong and in full bloom. I will order again this fall
I just completed a fundraiser from Touch of Nature. I was skeptical, having never dealt with the company before. However, they offered a good return and the plants were priced well. (I hate fundraisers where the least expensive item is over twenty dollars.) The orders arrived quickly and look very good! This was an easy, pleasant transaction and I will certainly consider purchasing from Touch of Nature for my personal use in the future.
On Apr 26, 2007, BrooklynJon Brooklyn, NY (Zone 6b) wrote:
My first order was a variety of bulbs (tulips, daffodils, crocus). I was pleased with the value and the quality of the bulbs. So far, my spring display has been very nice. I would definitely use Touch of Nature again.
I ordered several varieties of daffodils from this company in the fall of 2006 and planted them in November of that year. They shipped at the proper planting time for this zone. I have to say that planting bulbs is not one of my favorite gardening chores and trying to plant them at the proper depth in our clay soil is a pain! I was hardly accurate in the depth on many of the bulbs I planted. However, the proof is in the pudding and they all bloomed and put on a beautiful display over the past 2 months. I credit that to great bulbs, not great planting!
On Mar 29, 2007, planta_gardener Greenwood, AR wrote:
I ordered three varieties of canna. Rhizomes came in great shape, packed in plastic bags with soil. They were really large too. Warning which should be directed to customers" bags should be opened immediately or made holes in, because rhizomes cannot respirate!
Anyway, I will buy there again!.
I ORDERED SEVERAL BULBS FROM THIS COMPANY. THEY CAME JUST A FEW DAYS AFTER I ORDERED AND WERE PACKAGED WELL. THE BULBS WERE VERY LARGE AND VERY HEALTHY LOOKING. I WAS VERY PLEASED WITH THIS COMPANY AND WILL ORDER AGAIN.
On Jan 17, 2007, gandyman33 Saint Louis, MO wrote:
I have recently become a big fan of Amaryllis and have been seaching online high and low for the nice big rare bulbs. I found this site and the prices were outstanding. Unfortunately for me the bulbs I really wanted were sold out. Next year I'll be ready!!! As an afterthought I decided to buy some of the smaller Amaryllis Red Lion. At $2.00 a piece how could I go wrong? The bulbs arrrived immediately and looked great with the exception of two bulbs. The bulbs now have flower stalks and will soon bloom. I was so impressed with their performance I recently place another order. Excellent customer service and I highly recommend them to all.
I have an interesting positive I think. My order did not go as planned and yet it was a positive experience.
The majority of my bulbs arrrived right on schedule and were beautiful healthy bulbs. However a note stated that the iris bulbs had not been shipped. I contacted Ingrid who explained they had not received them from the supplier but were expecting them in a few days- so sent my order and would ship asap. Well a few more days went by and still no word on the irises, Ingrid then said they had cancelled the order with the other supplier because they did not fulfill as promised and offered a replacement set of iris bulbs.
The replacements were very satisfactory and I approved the subsititution, she shipped my bulbs the next day.
What I found refreshingly positive was attitude. Not once did Ingrid duck my e mails, or cop and attitude or avoid answering me. This is CUSTOMER service at its finest. She patiently responded and kept me updated and did everything she could to make sure in the end I was satisfied.
I think that speaks highly of a company. Things dont always go as planned and we have to deal with disappointments. How we deal with them is shows our true colors.
I am waiting to see the show in spring, and planning on adding to it next year.
On April 24th, 2007, JimEP added the following:
Well spring has arrived. My bulbs are sprouting and blooming and I can hardly find a single bulb that didnt take or isnt coming up.
Every time i go outside, it brightens my day to see the new blooms.
Thank you for a pleasant experience and quality bulbs.
Exceptional customer service !!! Highly recommend this company to everyone !!! I have been searching for a particular variety of tulip bulb which was hard to find, Touch Of Nature was able to find it for me. They really went out of their way for me. May I also add, they are sooo pleasant to speak to over the phone. A ++
excellent service. i ordered a group of fall bulbs, and they were at my door two days later! i emailed them regarding some specific planting instructions, and they got back to me right away with answers to my questions. highly recommended!
On Aug 7, 2006, debi_z Springfield, MA (Zone 6a) wrote:
AAA+++ i order from touch of nature, or its effiliate eflowergarden.com once a year. i've never been disappointed. i have always felt i've gotten what i have paid for and in most cases more.
i can be a tough consumer, only in that i want what i pay for, and will not hesitate to contact a company if i do not receive it. bert and ingred never fail to live up to my expectations of a well run company.
i have repeatedly recommended this company to others, without a doubt in my mind, that they would fulfill my praise and expectations.
no person or company is perfect in this world, but bert and ingred sure come close. any mistake brought to there attention will be remedied to your satisfaction.
thank you bert and ingred for making my garden beds look beautiful.
Ditto to each and every comment here. The quality of their bulbs are excellent. The customer service is excellent. Their shipping charges are fair to good and arrive to my neighboring state within a day.
The only negative is that their selection is limited. Were it larger, this would be the only place I shop for bulbs.
I initially ordered tuberose from them. Each and every other tuberose I've received from other companies has arrived as a moderate sized, single bulb. TON's were monsters.
With the number of bulbs I order, I expect a few casualties. 100% of TON's came up and are doing very well. Even the "specials" were far above their competitors in quality, which I found amazing. They too are thriving at a 100% sprout rate.
I have recommended this site to quite a few of my gardening friends and will continue to do so.
We completed a fundraiser using Touch of Nature. From the beginning, the company showed the utmost attention to customer care. Everything was well-organized and we received beautiful brochures and detailed instructions to assist us in our effort. The company communicated efficiently with us during and after the effort. Orders were shipped quickly and accurately. We received a full 55% in profit which is amazing in the fundraising arena. Most companies offer 30-50% in profit. When the plants arrived, they were packaged adequately, in great condition, and of excellent quality. We had no complaints from the parents of 550 students following the fundraiser.
The fundraiser could not have been more successful and we truly appreciate the level of professionalism and attention provided by Touch of Nature. This is a hard-working company who values happy customers. I would recommend Touch of Nature to anyone buying individually or as a group. And it certainly beats selling chocolate bars!
On May 3, 2006, iethoughts Jeffersonville, IN wrote:
Excellent service, informative, website is easy to use, customer service is fantastic, and lovely plants. I ordered daylilies, they arrived quickly, packed with care, the plants were healthy and beautiful. Very reasonable prices too. I have planted them. They are already growing and have new leaves.
I would recommend Touch of Nature to anyone who wants exceptional plants and excellent service.
On May 2, 2006, Newjaxlady Jacksonville, FL wrote:
I recently ordered white agapanthus from Touch of Nature and they arrived very quickly, and in great condition. Now, after only a few weeks in the ground, the bulbs have sprouted and are growing very nicely, ALL of them. Dealing with Touch of Nature was a very positive experience which I have not always gotten from other online companies. I intend to order more bulbs from this company since they carry such a variety, many of which I could not find elsewhere. I have recommended Touch of Nature to others and will continue to do so.
I was very satisfied with A Touch of Nature's prices and shipping rates. I order daylillies and they are all doing well. They also shipped very quickly. I will definitely order again from them in the future.
On Apr 16, 2006, lafko06 Brimfield, MA (Zone 5a) wrote:
I received my liatris bulbs a couple of days ago and they are big and super healthy. This part of my order came via Federal Express and I will update when I receive the rest of my order which was sent post.
On May 2nd, 2006, lafko06 added the following:
Wow! Talk about outstanding customer service! I just received an e-mail from Ingrid checking to make sure I was happy with both parts of my order. The answer is yes, yes, yes!!! I had a very hard time finding pure orange gladiola bulbs and I got 50 here and they are super healthy, big and I can hardly wait to see them flower.
I have been looking for Sprekelia bulbs all over the net and this is the only site I found them. I ordered these bulbs and according to their tracking link I had "received" the order, but I had not receive it. I emailed back to Ingrid Bagwell of Touch of Nature, Inc. about the shipping problem and she found the problem and re-sent my order. The order arrived a week later and the bulbs were of EXECELLENT quality! I will order from them again.
On Mar 23, 2006, gedgar Mobile, AL (Zone 8a) wrote:
I ordered some glads and daylilies with a requested delivery date of 3/15/06. The company emailed to say there would be a slight delay, which I really appreciated. Once the shipment was mailed, they emailed again to tell me it was on the way. The daylilies are already trying to grow so I got them in the ground yesterday. I'll plant the glads this weekend. A very nice business transaction.