I ordered mixed gladiolas which were supposed to be a rainbow of colors, when they sprouted they only came up a couple at a time and there were only 2 colors.The company gave me credit for them and when I went to place an order for something else they wanted me to pay for shipping again.Also I had ordered freesia and they never sprouted at all.I was givin a credit for those also. I placed an order for something else and was charged nothing extra. My overall experience with this company was not very good. I spent most of my time e-mailing back and forth. I cancelled my
replacement for the gladiolas and no one ever contacted me to resolve the problem.
On Oct 11, 2012, TulipWorld responded with:
"On Oct 11, 2012 11:33 AM, TulipWorld responded with:
Thank you for your feedback in regard to our company. We did issue a credit for both the Gladiolus and Freesia which were placed on the same order and you paid 1 shipping charge of $3.95. The first portion of the credit you used to order a mix of allium and we shipped this replacement for no additional shipping, therefore covering the shipping charge from your original order. When you wanted to use the remaining credit that was issued for the failed freesia to order iris, we placed the order for you but require you to pay $3.95 shipping to cover the cost since this was a new order. We emailed you asking to pay the difference and had not heard back from you until this negative review, not even giving us a chance to work out an agreement. It seems like there is a communication error between us, as every email you write us is a new email as opposed to a reply to our emails, which would make communicating much easier. We also are here Monday through Friday 8 am to 5 pm and can be reached by our 1-866-688-9547 number and we could have easily resolved this matter in a one time conversation as opposed to emailing back and forth. Since we issued you merchandise credits for the gladiolus, we are not certain which canceled order you are referring to as we have not received an email from you about this. We are sorry we were not able to resolve this matter with you and will cancel your order for the iris, however felt as though we upheld our guarantee by issuing you credits for the items that failed or turned out to bloom incorrectly. We wish you the best of luck in your future endeavors. "
The bulbs I planted came up and the flowers are in bloom.
However, none of them are even close to the colors I ordered, and the colors are very washed out.
On Jun 19, 2011, TulipWorld responded with:
"On Jun 20, 2011 7:34 AM, TulipWorld responded with:
Thank you for leaving your feedback on Dave's Garden, we certainly appreciate all feedback given by our customers, it is the only way to ensure we can serve you to our best ability. We are not sure if you are aware of our 100% grow and satisfaction policy. If you are not, we stand by all of our products with our 100% grow guarantee, and aim to achieve 100% satisfaction from our customers. We see that from your review you are not satisfied with the outcome of the items you purchased from us and this disappoints us. If you would so kindly contact us by email or telephone 1-866-688-9547 with your account or order information, we will be happy to right this situation with you, to ensure your satisfaction with our company and products.
On Feb 23, 2010, flora_p Champaign, IL (Zone 5b) wrote:
I've never bought from TulipWorld. That didn't keep them from spamming me, though. Which is actually a breach of the federal CAN-SPAM Act as well as being a very customer-unfriendly business practice, so I think it's a disregard for appropriate behavior that's worth warning people about.
Being a first time customer of Tulip World has not been so easy. Their website claims to have 24 hr customer relations. Since they are an overseas company, I have e:mailed them several times to place an order, .or questions, etc..etc.. but have not gotten a response. Not sure if I would do business with them again since they are so difficult to get in touch with.