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|On Sep 10, 2012, ReptileJim HOLMES, NY wrote:
Ordered over $80 worth of seeds in June. Still waiting for my order I called the company and sent emails, nothing. Contacted the BBB they said they had many complaints and follow up for me. They contacted me 2 weeks ago to tell me Specialty Perennials did not respond to them. So if your thinking of ordering from this company DON"T.
|On Aug 18, 2011, BlakeInCanada Kitchener
Canada (Zone 5a) wrote:
Posted on March 4, 2011, updated August 18, 2011
On August 18th, 2011, BlakeInCanada added the following:
After reading the comment above mine, I gave a complaint through the Better Business Bureau. After 7 weeks they wrote saying that Specialty Perennials never responded to my compliant. I'm guessing that it's only worth their while to treat the customers right when they make large orders. Right now there are 6 complaints total against them with only 1 responded to. They have an F grade.
They really shouldn't be in business.
|On Apr 26, 2010, vesperiris Elizabeth, CO wrote:
In my experience, the negative reviews are accurate. I placed an order online last year. My credit card was charged right away. After weeks of waiting, I still had not received any seeds. I called Specialty Perennials. A man answered, but he said he was busy and couldn't talk to me. He said he would check my order and call back, but he never did. Then I received an e-mail from them saying my order had shipped, but this was not true. The order was never shipped. I e-mailed them and asked for a refund, but I did not receive one. I finally had to contact my credit card company to dispute the charges, and I eventually received a credit to my account.
|On Mar 2, 2010, rural_gal Upper Lake, CA wrote:
Order totaling $64.00 was placed on 1/31/10. Today is 3/1/10, and no seeds have been received nor any feedback for numerous e-mails sent. I am now in the cumbersome process of trying to cancel my order, report these deadbeats to the BBB, and rescind the charge to my credit card.
|On Jul 19, 2009, janinka Pasadena, CA wrote:
This company does have a good choice of seeds, but they will take your money and will not send the seeds to you. I ordered from them 3 times, 2 times the order arrived, although late and not completely accurate, third time, I received shipment confimation but nothing else. I e-mailed, called, no response. My card was charged the day I ordered, so they STOLE almost $30 from me. They also operate as hardyplants.com, so beware!
|On Jul 3, 2009, cemcougar Ariel, WA wrote:
Early this year I order some seeds from this company. I will agree with those that say that they have a wonderful selection of seed that is very difficult to find elsewhere. My first order took about 6 weeks, but did arrive and I was pleased with that order. On May 22nd, '09 I place another order, my credit card was immediately charged the $70.00 and on June 10th I received an email from "Paul" stating that my order had been shipped via first class mail. Now, I know all the jokes about "Snail Mail", but since I work at the Post Office that this order was being sent to, this is way too much time for this order to have been delivered. I verified that my customer information was correct and should have received this order in several days. As of July 2nd, my order has not arrived, and I have had no reply from the emails I sent to them. It is very unfortunate, as I would have liked to continue to do business with them, but the total lack of communication and absence of any customer service has finally led me to the conclusion that my $70.00 is gone and there are no seeds on the way. I encourage everyone to check out other seed vendors that I found on-line. You can get almost everything that this company offers thru these other vendors, and those companies do not hesitate to contact you back if you have inquiries or problems. Avoid Specialty Perennials.
On July 31st, 2009, cemcougar added the following:
As an update, it is now July 31st and I still have not received my seed order. I have sent at least 20 emails to them, and not one has been answered. I filed a complaint with the Better Business Bureau and this company was already on record with complaints. I am out $70.01 paid for the order of seeds. It's amazing that this company treats their customers this way and continues in business. Shame on them! I'll have to contact my bank to try to get my money back - I think I've given them plenty of time to get my order to me. Do Not do business with this company!!!!
On August 28th, 2009, cemcougar added the following:
It is now August 28th and still no seed order. The Better Business Bureau sent me notice that Specialty Perennials did not respond to them. I continue to send emails to them requesting my order be sent or a refund given and not one reply from them. So what does this say about these people and their business ethics? Pretty lousy to say the least. I am out $70.00 and they don't care. Don't waste your time or money on the company. You won't get anything for your effort and they obviously don't care about customers.
|On Dec 15, 2008, johneddy Cos Cob, CT wrote:
Ordered 3 weeks ago and was promised shipping in 10 days. Numerous emails unanswered. Phone messages unanswered even when I suggested that I felt I had to contact credit card co.
|On Aug 23, 2008, TigerMouth61 Winchester, MA wrote:
I ordered from Hardy Plants (aka Specialty Perennials) on 5/31/08. Now it is 8/23/08 but have not received the seeds and plants even though 3 months have passed.
|On Jul 24, 2008, appublic Belton, MO (Zone 5b) wrote:
My first mistake was not reading about Specialty Perennials / HardySeeds.com here, before ordering. I'd like to think I wouldn't have ordered then.
On August 12th, 2008, appublic added the following:
I made phone calls on July 29th and 31st. Both times talked to the man who isn't Paul who expressed surprise that I hadn't gotten my order and said it must have gotten lost in the mail. (Just like all the lost orders reported here? It's amazing how frequently the post office loses this company's shipments). I was promised a return phone call from Paul both times and, not surprisingly, did not receive one. On August 7th, I received and e-mail telling me that my order had shipped. I had gotten an e-mail like that a month ago, so I was skeptical. My order did actually arrive on the 11th, "just" 3 months from my time of order and too late to be of use to me this growing season. I'm trying to be honest and accurate in my experience with Specialty Perennials, so let me tell you about the order, as well. I ordered 14 packets of seed. One was sold out. I received 22 packets of seed, some of which were individual varieties of the sold-out mix. I did appreciate that.
I do not believe Paul reads his e-mails and so is not aware of our requests for information, etc. It's a very poor way of doing business.
|On Jul 14, 2008, klhgrammy Kaukauna, WI wrote:
ordered and paid on March 31st. To date have received no response to emails. It is now the middle of July and LONG past an acceptable period of time to have sent my seeds. very disappointed and will never deal with this company again. I am going report to Better Business Bureau and look into possible Internet fraud. I have never had any negative dealings on the internet with any gardening related company before and am extremely angry.
|On Jun 27, 2008, hearthecatsmeow Camden, NC wrote:
I have been waiting for almost a month now for my seeds. I ordered from select seeds because of their great selection. I own my own small business and it is holding up my business while not worried about taking my money. I have emailed three times with no answer. I would call but do not know who to call. If there is a problem, they could email me and I would probably understand. But hearing nothing makes you extremely angry and frustrated.
On July 15th, 2008, hearthecatsmeow added the following:
I am very frustrated. After many calls I reached them. Of course, It was the same old I'll tell my son I can't do anything. Called back 2-3 times a day for three days. Finally, they said my package was sent on July 1.
Well, it is now July 15th and I still don't have any seeds. I called again and now they are saying my order must have gotten lost but will not give me another ship date. I am ready to do whatever is necessary to set this straight. I will call the credit card company and report credit card fraud if it necessary. My card was charged 7 weeks ago. Better Business bureau here I come.
|On Jun 11, 2008, chaosmosis Chattanooga, TN wrote:
Order submitted April 24th 2008. Almost 7 weeks later and no seeds and no response for multiple email inquiries. At least respond to emails if there is a delay.
|On May 11, 2008, cmmwiebe Saskatoon, SK (Zone 3a) wrote:
Order sent and confirmed January 28th. 2 emails or 3 sent to enquire. No response but for sure the charges went through my account! And no seeds to date.
|On Jan 21, 2008, teenybopper Loomis, CA wrote:
They have sent me and charged me for a second order of the seeds I ordered. I did not make the second order.
|On Sep 12, 2007, PrairieOgre Morton, IL wrote:
I placed my order in mid-July and they charged my credit card at that time. I have sent them 3 emails asking about the status of my order with no response. I've called and left 2 messages and I've spoken to a gentleman that claimed to be the owner's father. He said that he would have his son contact me. It hasn't happened yet. The father suggested that orders with multiple species and small quantities were harder to fill and that might be what's causing the delay.
|On Aug 21, 2007, georgiehopper Pleasant Valley, MD (Zone 6a) wrote:
Placed $81.00 seed order on July 16th 2007 and paid the same day.
On September 23rd, 2007, georgiehopper added the following:
Here it is September 23rd 2007. A few weeks ago they left me a message saying they would refund my $$. I also contacted the better business bureau. I have still NOT RECEIVED MY REFUND! I held off on disputing the charge thinking I'd get my money back, but now, since they are once again ignoring me, I am going to the bank on Monday to dispute the charge.
These people are extremely unprofessional.
|On Aug 18, 2007, Phloid Candler, NC (Zone 6b) wrote:
Some weeks ago I placed an online order with Hardy Plants and when the final order came up, it was listed as Speciality Perennials. I join those who who where lurded to order from Hardy Plants, aka Speciality Perennials, by their great selection and great prices; however I also join with those that have had a very negative experience. I placed an order and after 3 weeks of no items received or any correspondence sent me, I made an friendly email inquiry and left a message to their telephone. The business replied to neither.
|On Aug 14, 2007, lorettamar Southold, NY (Zone 7a) wrote:
6/21- I ordered seeds on-line and my credit card was charged the same day.
|On Jul 27, 2007, joellehamel Bel Air, MD wrote:
I made a purchase at the beginning of June which the company immediately charged me for. As of today, July 27th, I still have not received my order nor have I heard back from the many emails I sent. A week ago, I contacted my credit card company and reported this. They are investigating the charge. I wouldn't recommend this store to anyone.
|On Jul 27, 2007, Hostafarian Etna, CA wrote:
Gardening Bro's & Ho's, beware of dese folks. Their website says anything listed is in stock and will be shipped within 3 weeks. I placed an order on June 6th and after 2 mailings and no response am starting to feel like, you know, 'RIPPED OFF'. A hex on dem from da Hostafarian.
|On Jul 25, 2007, hugeposiepatch Clearfield, PA (Zone 5a) wrote:
I ordered seeds June 3, 2007--I still am waiting on my seed order--I called them a couple of weeks ago and still no seeds. I have since emailed. A person can only take so much.
On August 14th, 2007, hugeposiepatch changed the rating from neutral to negative and added the following:
Well, here it is the middle of August and still no seeds. They took my money out of my bank on June 3, 2007. Are they OUT OF BUSINESS or just CROOKS?????
|On Jun 26, 2007, sswayze Lexington, KY wrote:
Ordered a variety of seeds & was very excited to see their selection. Unfortunatley, after a month did not receive them, although my credit card had been billed on the day of my order. I sent numerous emails which were all ignored until I threatened to go to my bank, then they sent me an email back apologizing and saying my order had been sent out. Over a month later, still no seeds, and no responses to the numerous emails I've sent.
|On Dec 2, 2005, Vibeke Sandved
|On Jan 18, 2005, Vouty LIGUEIL
Nice range of seeds, good germination, decent quantities and good prices but terrible customer service and response to e-mails and faxes.
|On Nov 3, 2004, whitesun (Zone 10a) wrote:
Early -mid April 2004- I called and placed a credit card phone order for seeds with Henry Henjum.
|On Aug 24, 2002, zebra205 Glen Oaks, NY wrote:
Forget about these guys!
On February 22nd, 2003, zebra205 changed the rating from neutral to negative and added the following: