Posted on June 19, 2014, updated July 26, 2014
I have been a member of Daves garden for around 8 years and have written 16 positive and 2 neutral reviews in that time. This is the first negative review. Joy Creek shipped me 15 diseased growing cannas. The 10 Tropicana had huge lime green streaks just like the pictures on the internet and the 5 Stripped Beauty had brown where there should have been white. I have lived in N.J. for 35 years in the same house but have been growing cannas for most of my life. They are beautiful plants. The plants that were shipped to me were so obviously diseased that Joy Creek should be embarrassed to have even sent them. I have repeatedly asked for a refund to which I receive a response that they are having their cannas tested by a lab. Now they don't even answer my e-mails.Whatever the lab says they did not test the plants that were sent to me. I have about 500 plants growing at the present time of over 60 varieties and know what a diseased canna looks like. I wouldn't trust anything they say to me. I even barter cannas with my local nursery for other plants. The owner of the nursery likes my cannas because they have no virus. He and his son who does some planting for me as I have had 4 back surgeries agreed with me 100% that the cannas that I received from Joy creek were all diseased. I lost about half of my rhizomes this winter due to the cold I have always stored half of them in the garage and the other half in my basement which I have been doing for 35 years. I had to buy additional plants this year or I would have had a half empty garden. The only people that haven't ever sent me virused merchandise are Karchesky Canna who is the best canna resource in the USA and where I have been buying from for 8 years who grows over 150 types of cannas and Florida Hill Nursery who offers guaranteed virus free tissue culture plants but a smaller selection. I am so disappointed in Joy Creek for shipping me diseased merchandise that they should have been embarrassed to have even shipped and to not give me a refund is dishonest. I could understand if they had shipped me rhizomes which can look healthy but carry the virus, but to ship me such obviously diseased plants and not give me my money back is just plain wrong.
On July 26th, 2014, riosamba changed the rating from negative to positive and added the following:
Joy Creek refunded my purchase in full. They wrote a letter saying they stand behind everything 100% and they do. They are as honest as can be and I am sorry I didn't wait back to hear from them but when my e-mails weren't returned I felt they were ignoring me. For a company to go through the trouble of testing plants at 3 laboratories is quite out of the ordinary. I changed my rating because of this.
On Jun 14, 2014, floria Athens, GA (Zone 8a) wrote:
First time ordering: 13 plants, $112 total, out of which $34 was shipping+handling (UPS ground to Georgia). The plants had excellent root system (better than most companies) and were very well packaged (95% recyclable) - not a leaf moved during shipping - worth the $4 handling.
I think shipping at about a third of total is reasonable for plants that I could not find anywhere else - at least not in such a good shape. Yes, I would prefer to know the shipping price in advance; on the other hand, they obviously charge what the shipping company charges. In answer to an older comment about how the company should use USPS shipping boxes: I found that my box was quite heavy and I believe it was due to the gravel in their potting soil. In other words: I believe the plants would have been too heavy for a standard USPS box.
I will definitely order from this company again. I will also choose carefully what I order, aware of the trade-off: plants in excellent shape versus shipping fees to the East coast.
On Jun 7, 2014, jon4de Bay Shore, NY (Zone 7a) wrote:
Iíll preface this review by saying that I get close to 90% of my plant material from mail order sources. Iíve ordered from enough nurseries to know whose stock is good for specimens, whose is good for price or volume and when things go on sale. Sadly, Iíve found Iíve cut back ordering from some sources because the shipping costs have sky-rocketed.
That being said, I was a bit uncertain when I first placed my order with Joy Creek Nursery, as final shipping costs wouldnít be assessed until the material was actually sent. Since they had the exact plants I wanted (and couldnít find elsewhere), I figured Iíd give it a shot and hope for the best.
Well, Iíve just received my Joy Creek shipment, and I donít know which was more impressive ... the quality of the plant material or the care taken in packing and shipping. I was truly stunned to receive such large, healthy, established plants. What a delight. Not only was the stock carefully and well packed; they arrived a day early and in perfect shape.
On paper, Joy Creekís plant material seems to be in the moderate price range, but that belies the size and quality you actually get. While the shipping costs may have been slightly higher than those of other nurseries, I didnít feel they were exorbitant. Both the plants and the handling charges were worth every penny paid. I look forward to ordering from Joy Creek in the future.
I ordered eight plants from Joy Creek Nursery, and because the order was placed relatively late in the spring, I could only hope to receive some of what I ordered. Instead, less than two weeks later, a box arrived with all eight of the plants, beautifully grown and in very good shape considering the four day transit they'd undergone. I am so pleased with the quality of this order, and indeed all eight are planted in the garden and look like they're already settling in - two days later! I will not hesitate to recommend this nursery to all of my gardening friends.
I've been ordering on-line from Joy Creek for almost 10 years & have not once been disappointed with the plants they've sent me. They have a huge inventory to choose from, plants packaged nicely & their customer service has always been very responsive & helpful.
I received my first order for this year today & once, again, I'm extremely pleased with the plants they sent me. I was blown away by the size hosta they sent me [which is their exclusive] ... I am a hosta collector & I don't even get that when I pay the big bucks for OS thru AHS, First Look or other auctions. That was so very much appreciated.
Thanks Joy Creek & if you can give me any advice on successfully growing D. Carol Mackie is appreciated.
On May 8, 2014, Bec_No_Va Huntsville, AL (Zone 7b) wrote:
Posted on April 30, 2009, updated May 8, 2014
A very positive experience, ordered 6 Clematis from them that I couldn't find anywhere else (alas one wasn't in stock) - and wowser, the sizes are fantastic! I called right before they were shipping the original order for an add-on, great customer service and very helpful!
On May 8th, 2014, Bec_No_Va added the following:
We've moved and I just ordered my first Clems for my new garden...got my clems from Joy Creek today and they are HUGE!! Thank you!!
Joy Creek is by far the GREATEST nursery I have dealth with online and I would use it if I was not on the East Coast. I would like to give a kudos to Kathy as she is a great Customer Service rep and she has taken care of my oroblems and make everything worthwhile. the plants I have gotten fr the nursery are the largest and in best shape when they arrive. I would reccomend and have done so to others to use this nursery.It is the best .So to finish this up for others who are reading just try them out and you will see what I am saying.
Durham, NC 27704
On Mar 29, 2014, Patty57 Wake Forest, NC (Zone 7b) wrote:
Received multiple clematis and a rose. Health of plants were very good as well as the packing and shipping of them across country. Kathy extended excellent customer service too. Would definitely order from Joy Creek again.
I have been ordering Clematis from them for years. The service is great. They ship fast. The plants are very healthy and most important they have a very knowledgable staff. I order quite regularly from mail order garden companies. My first stop is always Joy Creek to see first if they stock the item.
After spending a weekend in Portland this summer, I drove out to Scappoose and purchased several perennials from them (mostly zauschneria, lobelia, and penstemon). The plants were of high quality and seem happy in my yard.
On Jul 23, 2013, my5rugrats Elmwood Park, IL wrote:
I have ordered 6 plants from Joy Creek Nursery and I have to say I am very impressed with the size of the plants that I have received. I love ordering unique plants by mail and this is the first Nursery that actually has them and sends you mature 2 yr old plants that can be planted right away in the garden and also take off quickly. Joy Creek Nursery became my #1 choice when ordering unique plants especially double flowering hard to find clematis. I strongly encourage everyone to try them. They are worth every penny spent even the shipping charges and $4.00 handling fee. You will be spending the shipping charges driving from nursery to nursery looking for those hard to find plants so why not order from a company that is reputable and has them. You save time and money. They also stand behind their products so how can anyone not appreciate that. Thank you Joy Creek Nursery. I am a very satisfied customer.
Elmwood Park, Illinois
I have been a customer of Joy Creek for over 10 years now. Their plants are healthy and they are a "joy" to work with. I have traveled over 3 hours to go shopping at their nursery in the spring as well as use their mail order service. When I travel to Portland, I try to make time to visit them. Their well-grown clematis and hardy fuchsia selections (and other plants) are fantastic! If you are in the area, be sure to visit their beautiful gardens.
The five Dianthus Simulans I ordered arrived in excellent condition. They're still doing well despite our heat wave and drought conditions, and have gotten comments from the postman to the landscaper. Thank you for such healthy, unusual and attractive little plants!
Wanted to try something unusual, so chose arisaema tortuosum, since it is from Himalayas, and we are in the Front Range. Thought there'd be some similarity in wintering, etc. Arrived dormant, very well packed for shipping. Called for planting instructions, got enthusiastic response including habitat information which surprisingly varied greatly from our climate's norm, and suggestions for compensation so we could enjoy our new plant and give it a happy home. Also referenced their informational website for further data. The plant shot up like a jet! Testimony to a very healthy and vital root. Surprising and delighting even the postman, as we all watched it morph over a few weeks during this Spring. A 'Wow' experience, and I feel confident what to do to secure its safety and health overwintering. Thank you for a great service, education, and super plant!
I ordered 5 clematis vines, all arrived in good condition and had very large root systems. They are growing well and sending up new shoots. They only charge for shipping what they get charged (which is great) - they do warn customers that it can be expensive - it was almost half the cost of the plants. Again - not their fault. Good honest company with great plants.
On Jun 7, 2012, kentstar Ravenna, OH (Zone 5b) wrote:
Posted on September 25, 2011, updated June 7, 2012
Posted on April 10, 2011, updated September 25, 2011
Posted on July 21, 2010, updated April 10, 2011
I had read some great things about Joy Creek and thought I'd try them. I had ordered a Sweet Autumn Clematis from another place last year and it looks nothing like it! I probably got the easily confused with virginiana. So, I bought one terniflora clematis (Sweet Autumn clematis) at Joy Creek and all I can say about the plant is Wow! It is the largest paniculata clematis I have ever seen in a pot! :) And, definitely looks like a terniflora clematis and not the virginiana.
Quick shipping, and healthy plant! Thankyou!
On April 10th, 2011, kentstar added the following:
Madame Julia Correvon clematis came just as expected and chock full of nice big roots! Thankyou again! You guys are the best!On September 25th, 2011, kentstar added the following:
An update on my Sweet Autumn clematis and Madame Julia Correvon...
Sweet Autumn did NOT disappoint! Awesome, it grew about 30 ft in the one season it's been in the ground! Beautiful and very vigorous! The flowers had a honey-like fragrance too :) Thankyou!
Madame Julia Correvon did not disappoint either! I have her in a whiskey barrel with a smaller umbrella trellis for this season and she climbed up the trellis and back over somewhat, but her blooms were awesome! True to form and color, and she did very well for her first season with me.
Best place to buy clematis thus far! On June 7th, 2012, kentstar added the following:
Best site for clematis in the country! I bought Huldine and Etoile Violette clematis and both are doing exceptionally well! Large rootsystems (thick roots that I had to untangle they were so large!) :) They both are growing very well in their spots now! I am keeping them pinched back for now until they can establish their root systems, but they just want to keep going up, up, up! :)
Awesome company, quick and accurate shipping, as well as great clems. Need I say more!
I ordered several varieties of lavender from Joy Creek late last year. The plants came in a very timely fashion and I was very happy with them. One of them didn't make it, and they replaced quickly. Can't go wrong with these people.
I ordered a Rhapsody clematis from Joy Creek last fall, and was extremely impressed with the quality of the root growth and with the overall vigor of the plant they sent, and as well by the knowledge and courtesy of their staff. The growth this plant has shown already this spring is outstanding!
Posted on March 28, 2012, updated March 29, 2012
I ordered 2 Diana Hibiscuses from Joy Creek Nursery and paid $10.50 for each plus $4.00 handling plus shipping. For $33.00 I received plants that were 2 inches tall!!! I measured them. They don't tell you what size plants you are to receive so I was very surprised and unhappy.
On March 29th, 2012, Annetten changed the rating from negative to positive and added the following:
Mike from Joy Creek Nursery has emailed me with an apology for the size of the Hibiscus Diana plants that were sent to me. He said they will refund the money paid, plus shipping and handling fees. I am impressed that the customer service for this company is so wonderful. I would probably order from them again.
On Feb 29, 2012, crazy_for_abies Fresno, CA wrote:
Ordered six plants from Joy Creek because they had dianthus simulans that is very hard to find. Every plant I ordered arrived on the day I requested and were well packaged and in good condition. The prices were very fair as well. I recommend this nursery.
On Jun 2, 2011, k2cedarcity Dayton, NV (Zone 5b) wrote:
Plants and customer service beyond compare. Packing was excellent. I had one plant that I emailed Connie about and she responded with an almost immediate response. They stand behind their product and should be in the Top 30!
On Apr 14, 2011, mad4roses Georgetown, TX (Zone 8a) wrote:
Received healthy, bushy plants with good roots. The plants were packed perfectly into the box so they didn't budge during shipping and no one lost any foliage. They called when the plants were ready to ship to make sure I was ok with the shipping charges and to inform me that I could go with USPS if I wanted to save a few dollars. That was very considerate of them, even though I did go with UPS as it is has been quite warm here and I didn't want to risk a delay in delivery. I would definitely order from them again without hesitation.
On Apr 1, 2011, TxGrandviewCN Grandview, TX (Zone 8b) wrote:
Best clematis ever shipped to me! One gallon plant, roots roots roots. Packaging was perfect, plant arrived a though they hand delivered it themselves. I'll be telling 10 friends who will 10 ten friends ... Shipping and handling a little high but after receiving the plant it was well worth it.
I have ordered from Joy Creek for years and always love their plants. The size is good and they're always healthy. I've had them contact me to say a plant I wanted wasn't doing well that year or seemed sketchy and to ask if I wanted to cancel. Not many companies do that in my experience. Ramona is the most helpful person ever and always remembers me. When I go to Oregon, I sometimes get to stop off at the nursery and it's beautiful.
On Jun 15, 2010, Samtpfote Gresham, OR (Zone 8a) wrote:
I stumbled across this nursery while searching for hardy fuchsia's with double flowers. I could not find them in any of my surounding nurseries. Since I live in Gresham (OR) I was debating if I should order online or drive (since it is an 80 miles round trip). I decided to drive and I am glad I did. This is a beautiful nursery. The staff was very helpful and friendly and caring for their customers. Not like other nurseries where I had to run around for 15 minutes to find somebody to help me and even then they had no clue about their own flowers.
Now I finally have my Double Otto, Annabel, Lena Dalton and Yonder Blue. And I also found another favorite of mine "Toad Lilies"!!!!!
Seeing how they operate their nursery I would definitly feel comfortable ordering online as well.
Thank you Joy Creek Nursery
On May 5, 2010, omasuziq Greensboro, NC (Zone 7a) wrote:
I had not ordered from Joy Creek before but they had both the Knautia and Penstemon varieties I wanted. Shame on me for not having read more closely about their shipping policy. The plants arrived out of their pots with roots in plastics bags (to reduce shipping costs/recycling) but all did well once moved to peat pots awaiting final planting. And are now doing well in the garden. I recommend this firm.
On Aug 4, 2009, Sharkey Marianna, FL (Zone 8b) wrote:
Several weeks ago, I ordered two clematis vines from Joy Creek. I was so pleased with every aspect of my experience with them that I ordered two more to arrive this week. The root systems on the vines were awesome, the entire staff I spoke with were extremely friendly and knowledgable, and the service was fantastic. Maurice took a lot of time on the phone with me in answering all of my questions relating to planting the vines. He even suggested varieties that might do well in my area. I will definitely order from them again in the future.
On Aug 1, 2009, stormyla Norristown, PA (Zone 6b) wrote:
I ordered a dozen plants from this nursery this spring. The website was easy to use. The communications were great. The plants arrived in a very reasonable amount of time. The plants were very carefully packaged and clearly labeled. The plants were healthy and all but one are doing very well. I also found the shipping costs to be very low. Would definitely order from them again.
So happy to of found this company. Ordered several different plants I couldn't locate elsewhere. Plants are exceptional, packing was wonderful. They are thriving in their new home. I will definitely keep this company on my favorites!
On Jun 3, 2009, Herbalgal Monroe, VA (Zone 7b) wrote:
I just recently received my order of hardy fuschias from Joy Creek and they are beautiful. Some are in bloom already! They were out of stock on a couple I ordered, but it is late in the season and what I got are wonderful. I will definitely order from them again. Thanks Joy Creek!! Herbalgal
On Apr 7, 2009, loveblossoms CA United States (Zone 8b) wrote:
All I can say is "SUPER!" Joy Creek Nursery cares about quality service and their customers. Maurice went above and beyond to locate a very rare and difficult to find plant item I was looking for and I couldn't have been more delighted with his attention to detail and professionalism. My first order of plants arrived damaged, however, once I contacted him to alert him of the problem he promptly replaced my plant order with new, healthy and expertly packaged plants. Beautiful! Thanks, Maurice! If you are seeking a highly caring and integral retail nursery that prides itself on exceptional customer service and plants, I highly recommend Joy Creek Nursery.
On Apr 15, 2008, nevadagdn Sparks, NV (Zone 7a) wrote:
Good selection, nice healthy plants, good communication. My only complaint: They offer too many things I want. I had to spend several hours with the catalog deciding. Oh, if everything in life were that difficult!
On Apr 14, 2008, plantenthusiast Montreal, QC (Zone 5a) wrote:
It was a pleasure dealing with Joy Creek Nursery. I ordered from Canada, and they were very accommodating, keeping me well informed about the necessary phytosanitary certificate and costs, as well as shipping. They were very helpful in answering my questions.
I purchased two clematis and they arrived in 1 gal pots in nice shape. I planted them and they have since done very well indeed. What a fantastic selection, especially Clematis. Easy online ordering and catalogue.