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My review is a bit mixed, great product, decent price but with a few administrative failings.
I started by emailing the company about a hard to find product, they were back to me in a snap, it was exactly what I needed. Perfect! I placed an order online.
After a week of not hearing from them I made a call to find for status. They did not receive the order. Very nice service rep took my order again and told me it would be in the mail Tuesday. When Tuesday came around and I hadn't heard, I called back. They are very pleasant to talk to, she remembered me and my order and apologized that they hadn't had time to get the order out the door, it would arrive next week. It took 3 weeks from my initial order but the plants finally arrived and they look fantastic, larger than I thought they would be, healthy, packaged nicely.
I checked the invoice which showed the product plus a $4 handling fee, which I thought was cheap for shipping but when I checked my bank account there was a separate charge of $13 for shipping, which sounds about right for an overnight package. I don’t remember seeing and extra $4 in handling when I ordered online, but I’m confident it was not mentioned it during our phone calls. Never paid a handling fee when ordering plants and it really wouldn't have been an issue had it been disclosed. (full disclosure: I did not call them to “complain” about this)
Would I order from Joy Creek again? Yes, they are pleasant and have a nice product but I think it’s important to know about an extra $4 handling fee and that I may need to keep on them to get what I ordered.
On Jul 3, 2010, Chantell Middle of, VA (Zone 7a) wrote:
I didn't mind paying $18 per Clematis so much, given the great reviews discussing the health and size of plants received but I have to be honest the shipping is a killer if you're on the east coast. 3 Clematis ran me $35.20 PLUS the handling fee of $4 -- this on a $54.00 order...mercy!! Kudos to Joy Creek for the careful packing for sure...but again...I'd have been satisfied with the plants being pruned another 1/2"-1" and put into a Lg Flat Rate USPS Priority mail box that would've run $13.95 and if that wouldn't have been in the plant's best interest then regular priority mail which for this weight and these zip codes would've run $28.59 if (as most businesses do) done online. Please note that I did verify on the UPS site, Joy Creek is not over charging. It's just, for me at least, a big hunk of $$ to pay for the shipping of 3 plants. And as mentioned by someone else you have no idea when placing the order what shipping is going to run. Sadly I'll be sticking w/vendors from Texas east and/or those using the more affordable USPS.
