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Poor Customer service. Purchased 10 plants from Joy Creek Nursery less than a year, 8 plants managed to survive. We called Customer service for replacements since we followed their planting instructions to the T. They tried to blamed us for not taking care the plants and no resolution was offered. We will never do business with them again. Better stick with your local nursery.
On Jul 13, 2012, Joy Creek Nursery responded with:
"On Nov 29, 2012 3:50 PM, Joy Creek Nursery responded with:
In the initial conversation with Mr. Lee I asked that he wait another four weeks to see if the two plants in question would break dormancy from last winter. The next we heard was the above review. Mr. Lee's two plants were replaced and he indicated that the issue was resolved to his satisfaction. He then placed an order for six additional plants of the same variety, which were shipped to him.
On Nov 29, 2012 3:51 PM, Joy Creek Nursery added:
In the initial conversation with Mr. Lee I asked that he wait another four weeks to see if the two plants in question would break dormancy from last winter. The next we heard was the above review. Mr. Lee's two plants were replaced and he indicated that the issue was resolved to his satisfaction. He then placed an order for six additional plants of the same variety, which were shipped to him. "
On Feb 4, 2011, jpgreen Roswell, NM (Zone 7a) wrote:
Ordered once and recieved rotten plants, after dealing with not so great customer service finally got them replaced with half-rotten plants. Managed to save them and will never do business with them again.
On Feb 4, 2011, Joy Creek Nursery responded with:
"On Feb 7, 2011 1:01 PM, Joy Creek Nursery responded with:
First, I apologize for the problem with your March 2009 plant order. It is our intent to be a responsible business with good customer service and supply healthy plants to our customers. In my separate e-mail to you I am offering you a full refund on your order or replacement plants which either you prefer.
Thank you for letting us know about the problem with the order.
On Jul 13, 2006, veronic925 St-Isidore Canada wrote:
First I must say that I live in Canada.
I ordered two clematis from them.
They were stuck at the custom of Canada for 8 days before being proceed.
So when I finally got them after 16 days being packed, the clematis were in really bad shape, they were all dry and looked like dead. I still don't know if they will grow back new year.
I did send them an Email telling them that they were in really bad shape ... but got no news since.
So, if you live in Canada, think twice before ordering from the States.
I had to pay for the sanitary inspection (10$ US) plus the shipping fees (30$ US) plus the customs clearance (15$ CAN). That pretty expensive for dead plants.
If I would have known, I would have tried to find a Canadian nursery before taking that chance.
