I ordered nematodes for my lawn, to control fleas. It July in Texas (near Dallas), so I emailed ahead of my order to find out if they could ship them safely and was assured they could. My order arrived at my house, via UPS, when I was there to accept it and I could feel the heat of the package from the outside - VERY hot, probably around 100 degrees or hotter. The ice pack inside was so hot it was working to keep the foil insulation pack around the nematodes even hotter, making for a small oven in which the nematodes were shipped. I emailed the company and was assured they had run tests that proved that the nematodes did not have to remain cool, but nonetheless, the lady said she would ship another package with extra cooling packs. My next shipment was on my shaded porch when I got home at around 5:50pm. It was still so hot that I could tell it would be some time before it cooled. Inside was the single freezer pack again (about 5in x 5in), again so hot it was working to serve as a heater, not a cooler. I emailed Arbico and asked them, if the company's message to me said their test showed heat wouldn't hurt the nematodes, why it says on the package of nematodes, "As long as the temperature has not been in excess of approx. 100 degrees inside the package, the nematodes will be fine"? At the very least this is poor shipping practice, at the worst, it is fraudulent.
horrible company! The prices are a rip off. The owner himself is cheap and will do anything to make a quick buck in my opinion. I took a tour of the production plant place IS NOT up to code at all it's a big safety hazard poor working environment for the workers there I will not support the company anymore till they show true ownership and take care of they're employees. If u have not taken a tour of the production plant please do so, so u can see how filthy and unsafe it is.