On Apr 5, 2014, Mitchella Pownal, ME (Zone 5b) wrote:
I have ordered bulbs and plants from M&Z for over 20 years without significant problems. A few bulbs are sometimes rotten, some plants are very small or dead, but the fact that they offer unusual native wildflower plants (especially recently) made up for that for me. But as they offered more of these native plants, I noticed that they sometimes noted "Cultivated stock" in a few of the descriptions; I was unable to find any statement about the source of their other plants in their catalog or on their web site. So I wondered about the sources of the rest of the species plants and bulbs; it is extremely important to me that species plants and bulbs I pay for be "nursery-propagated" (and not just "nursery grown" after having been collected.) I emailed them (through their own "Contact Us" page) and received no reply. A few weeks later I sent another email and still have received no reply. I am concerned that, given no information to the contrary, M&Z may offer plants and/or bulbs that have been collected from wild habitats. I hope this is not true but I cannot get them to respond to my concerns. After so many years, I hate to stop ordering from them, but I will have to do so if I cannot get a response from them. (Of course, my concerns do not apply to their many hybrid bulbs and plants, which are by definition almost always nursery-propagated.)
We are very sorry to hear about the email. All of our plants and bulbs are indeed nursery propagated and absolutely none of our products are collected from the wild. We only purchase through reputable suppliers that only have nursery propagated plants and bulbs.
As for your emails I would like to look into this further. I have personally checked any past emails and I am not finding any in regards to this, but I also don't have your email address directly to search by. I want to make sure all of our customers' emails are answered and in a timely manner.
Please feel free to email me directly Aronh@jungseed.com as I would appreciate the opportunity to check into your concerns further, but as for our plants and bulbs I want to assure you they are nursery propagated and not collected from the wild.
M&Z Contact Center Manager
I ordered 9 Tropaeolum tuberosum bulbs. 6 Ken Aslet and 3 of another type.
Only one of the 9 looked like it would live. 4 were soft or shriveled or both. Thought I should give all a chance as I had not grown these before.
Only two came up. One died within two weeks.
Called company. They were quick to send replacements. Reassured me that replacement would be looked at to make sure they were in good condition before sending.
Replacement arrived last week... all were of type and size of the ones that didn't make it the first time. ..and two were worse than any of the first batch.
Called company.. could not get refund. Will receive credit letter. Hoping they sell supplies so I can use credit...AND pay more shiping.
Looking at "positives" here to see if there is anything they sell that is of good quality.
considering not even using credit..not sure if it is smart to pay shipping for more things that will not live!
Got an email from M&Z that things were on sale. Ordered 3 kniphofia Nancy's Red (saw them at Wisley and wanted some) for $4.25 each. Also ordered one Lemon Sherbert Gloriosa @ $6.25. I was so disappointed - the kniphofias came in little plastic bags with totally dry peatmoss/shavings mix. They are dried up scraggly little roots about 4 inches long with 1/4 inch shoots coming from a growing point. Will probably take 3 years to get to blooming size. The Gloriosa is also about 4 inches long and smaller around than my pinky finger. The Gloriosas I have grown are about 8 inches long and as fat as my middle finger. Frequently they are two roots joined to make a V!! Altogether a ripoff of a good customer. This is the kind of presentation you see at the dollar store!! And, if someone above was concerned about the $6.00 postage, my order totaled $19.00 and I was charged the same $6.00. :-( What was their buyer thinking when they okayed the size, price, condition and packaging of these items? Did they think the customer would be happy about it? NOT!
On May 4, 2012, esanita TYASKIN, MD (Zone 7a) wrote:
Posted on April 28, 2012, updated May 4, 2012
Posted on April 28, 2012, updated April 28, 2012
Posted on April 26, 2012, updated April 28, 2012
I ordered several agapanthus, an alocasia, a vigna caracalla, eucomis, and a canna. The packing was one of the worst I've ever seen. The plants were placed in a box, on their side, with nothing to prevent the soil from falling out. Some of the plants still had all their soil around them, but half were showing bare root because the soil had fallen off. Even though I ordered in January, one of the agapanthus was backordered and then not available. MZ sent me some free bulbs, a gladious, but when I contacted them, couldn't tell me anything about these bulbs. The "bulbs" I ordered were actually plants in small pots, extremely root-bound. So I couldn't plant them as deep as recommended for my zone, because I would had to have planted part of the plants under the soil level. I wouldn't order from them again. There has to be better bulb companies.
On April 28th, 2012, esanita added the following:
MZ also mailed my plants on a Thursday, which meant the plants sat in a hot truck or warehouse or such over the weekend, since they arrived on Monday.On April 28th, 2012, esanita added the following:
MZ also mailed my plants on a Thursday, which meant the plants sat in a hot truck or warehouse or such over the weekend, since they arrived on Monday.On May 4th, 2012, esanita added the following:
Forgot to mention, 3 of the plants in containers came with slugs in them. The last of my order, 3 agapanthus, was packaged on a Thursday, snail mailed on Friday, and arrived Wednesday, in the usual condition -- the plants on their side with half of the soil fallen out, many leaves yellowed.
Posted on May 16, 2011, updated November 7, 2011
Posted on April 14, 2011, updated May 16, 2011
Posted on March 15, 2011, updated April 14, 2011
Posted on June 21, 2010, updated March 15, 2011
Posted on June 20, 2010, updated June 21, 2010
This winter/spring, I ordered Tropaeolum tuberosum 'Ken Aslet' and Hyacinthoides non-scripta. The latter have been backordered, but the former arrived in rather moldy condition. I planted the three tubers that I received without much hope and waited and waited and waited. Finally, one of the tubers showed some feeble signs of life. Unfortunately, those signs of life quickly passed, and it died. Since neither of the other two tubers ever showed any life, I've complained to the company. For now, I'm giving them a "Negative" here, because the product they sent me really was in bad condition. But if they respond appropriately to my complaint (and I get my Hyacinthoides non-scripta in good condition), I'll change my rating. To McClure & Zimmerman's credit, they did add some free bulbs to my order, and those bulbs (Babiana stricta) seem to be doing fine, though they're very small (and will be at least a year to bloom). They also weren't anything that I would have ordered myself (since I'm in zone 6 and will have to dig them up every fall now).
On June 21st, 2010, gsteinbe changed the rating from negative to neutral and added the following:
Got a quick reply to my complaint. Unfortunately, they are giving me a "letter of credit" rather than a refund. I've changed my rating to neutral, but we'll see how the Hyacinthoides look and what happens with the letter of credit before I settle on a final rating.On March 15th, 2011, gsteinbe added the following:
I have ordered the Tropaeolum tuberosum 'Ken Aslet' again. Haven't received my order yet. Because of the "letter of credit," I had to pay the outrageous postage charge out of pocket. If the bulbs don't arrive in good shape this time, I'm not sure what I'll do -- maybe demand a refund? The Hyacinthoides non-scripta bulbs looked okay, but I'll have to wait to see if they come up and how long before they bloom.On April 14th, 2011, gsteinbe added the following:
I've gotten the replacement Tropaeolum tuberosum bulbs, and while one of them looked iffy, the other two looked okay. I've planted them in pots and will update when (if) they prosper. Once again, McClure & Zimmerman included free bulbs with my order -- this time "London" Asiatic Lilies. These are a better choice than the free bulbs they sent last time. But I'd really just prefer strong, healthy Tropaeolum tuberosum bulbs.On May 16th, 2011, gsteinbe added the following:
Two of the Tropaeolum tuberosum came up okay so far, but the third shows no signs of life. I guess I'll cut my losses, but I won't order from McClure & Zimmerman again.On November 7th, 2011, gsteinbe changed the rating from neutral to negative and added the following:
The Tropaeolum tuberosum plants died again. Free bulbs are nice, but I'd rather have the bulbs I ordered.
DO NOT ORDER FROM M & Z!! I ordered Narcissis bulbs from this company three weeks ago. The shipping charge of $6.00 was a little high for a $40.00 order, but I thought that since it was live material, it would be shipped by a fairly quick method. WRONG! My order was finally shipped after I called them to check on it. To my horror this company, which is in Wisconsin, less than 150 miles from me (I'm in Eastern Iowa,) proceeded to ship my package via FEDEX TO KANSAS CITY! There, my once living bulbs were shuttled to Lenexa, Kansas (even farther South and West.) They spent 4 days seeing the sights of Kansas at temperatures exceeding 85 degrees outdoors (the temps in trucks and warehouses would have been far higher, probably close to or over 100 degrees.) THEN they were shipped BACK more than 250 miles EAST and SOUTH of me to Chicago! It will soon be a week of very warm to hot weather since my poor bulbs were shipped. They have, so far, been hauled about 1,000 unnecessary miles in broiling semi trailers and they are still in another state 250 miles away! They are scheduled to be handed off to the postal service to be delivered, which will add another two days to their long and convoluted journey. I don't know why this is, because the FEDEX truck goes by my house everyday and delivers to my neighbors. By now my bulbs are thoroughly cooked, dead or dying, and while they may look fine when they get here, they will promptly rot if I plant them. My mailbox sits in a hot, sunny location and I cannot pick them until I get home from work-five hours after they will be delivered! I was not offered any shipping options when I ordered, I just assumed an apparently reputable company would use common sense when shipping live plant material! I dread trying to get my money back. Hope I can still get some bulbs this Fall so M & Z and their cheap shipping method don't set me back a whole year! M & Z obviously don't care if my bulbs are ruined-after all they got my money and I'm the one stuck with a box of fried plants.
On Oct 11, 2011, McClure & Zimmerman Quality Flowerbulb Brokers responded with:
We are sorry to hear that you are unhappy with the method that your package was sent. To the best of our knowledge all delivery services have sorting centers that the packages go to and we agree--when tracking a package it sometimes looks like they are going the wrong direction but they normally get to our customers in good time. The delivery services that we use normally do a wonderful job getting packages to our customers in a timely manner but occasionally packages get missorted, which may have happened to your package since it went back to Chicago after being in Kansas. Normally packages sent from Wisconsin to Iowa are received very quickly and we are very sorry for any delay in receiving your package.
All of the packages sent from our facility are guaranteed to
arrive in good condition so if you do decide to keep your package but you have any issues--please call our toll-free number and our customer service reps will be happy to help you.
Mary, Customer Service Manager
McClure & Zimmerman "
I had ordered fall delivery bulbs from M-Z before and everything was satisfactory. This was my first experience with them on spring delivery. I placed two orders totaling over $200 of material from them in late January/early February. By late April, having recieved nothing nor heard from them, I checked their website. Expected delivery for my zone was late March to mid April. I then called to inquire about when I could expect my orders to be filled. I was told everything was there except one item from each order, (mixed Caladiums and 1 Dodecatheon of a collection of 4) and that they would ship when those arrived. I requested that they ship what they had and backorder the rest. I had planned to have all these plants in the ground or potted up weeks earlier. (A major reason I ordered so early) These finally arrived at the end of April. Several of the Lily bulbs looked to have been stored too long, judging by the slimey, rotten roots. The Caladiums finally arrived in early May. I then called to express my dissatisfaction with their shipping delays. I was told that the fault lie with their suppliers and they had no control over that. I explained that my business was with THEM, and from whom or how they obtained their plants was THEIR problem. I also pointed out that the planting instructions included by THEM with the Caladiums stated that they should be potted up 6 weeks before the last frost date. As they didn't arrive until a few days before that time, that was impossible to do. Again, the customer service rep insisted that the fault was their suppliers', and seemed completely unwilling to accept any responsibility on the part of M-Z. When I stated that this experience had left me doubting whether I would order from them again, the rep asked if I wanted to be removed from their mailing list. I said that that might be for the best. At that point, without another word, I was hung up on! I then sent an E-mail, through D.G., to them detailing my experiences both with the shipping problems and on the phone with their customer service rep. I recieved a reply from customer service requesting some information about the orders, which I promptly supplied. Since then I have heard nothing except a letter stating that the final item is unavailable and the cost of that item was being refunded. Had M-Z made any attempt to mitigate the problem, either by shipping the material on hand when it became apparent that the order was becoming significantly late, or, at the very least, accepting some responsibility for the problem and apologizing when I complained, perhaps I might have been somewhat appeased. This is a very competetive business as the list of suppliers on D.G. shows. But maybe M-Z feels that a satisfied and loyal customer is not a valued asset. After all, there are plenty of people out there willing to make the mistake I did of ordering from them!
This company has serious labeling problems and doesn't learn from their mistakes. I ordered a cyclamineus daffodil named Marijke, planted it and up came a huge gold trumpet daffodil that I later identified as Marieke. Ordered Marijke the next year noting the mix up the year before, received my bulbs and low and behold up came giant trumpet Marieke again! The second order also included another wrongly labeled daffodil that was already in my collection. It annoys me to pieces to spend time and money planting bulbs that produce flowers that are not exhibition worthy flowers. I'd stick hot pins in my eyes before I'd order from them again.
On Feb 24, 2011, reeve1 Plano, TX (Zone 8b) wrote:
I think when you see companies with reps like "Summerwynde" of McClure & Zimmerman purposely and deceptively falsifying postings on here in an attempt to boost their company's poor image rather than making an effort to be honest with people and honest with themselves, and improving public relations and perception through hard work and genuine customer care, well, it kind of speaks for itself. Who in their right mind would want to do business with someone who lies to your face on an open forum in order to deceive people about an experience they've had? It makes you wonder how many other positive ratings on here are legitimate for McClure and Zimmerman.
Truthfully, this used to be one of my premier "go-to" companies for top quality bulbs and somewhat hard to find plants. But, after Jung took ownership a few years ago as the parent company of McClure & Zimmerman, Roots and Rhizomes, and several other online plant nurseries and seed companies, the past performance and methods for conducting business for all these companies changed drastically and went noticably down the tubes. They've had nothing but complaints since this time and for good reason. I hope you don't have to experience this for yourself. Let the other bad experiences shared here be a sign for you that, in the case of McClure & Zimmerman, the grass IS probably greener on the other side.
I have ordered from this company over a period of several years and have found their products and customer service to be inconsistent. For the most part, bulbs and plants have been satisfactory, but at times what I have received were moldy bulbs in poor condition. An order I placed months ago contained, among bulbs I planted in the fall, six Louisiana iris, three of which arrived last week. The packing slip showed that the remaining iris are on back order, but gave no further information, i.e. when I could expect them to be shipped. I e-mailed the company asking when I might see the three remaining iris. After waiting a few days for a reply, today I received an e-mail response stating that their inventory was checked and this particular iris is no longer available. I was told that I would be receiving a refund on this part of my purchase. What bothers me is that no apology was given and the attitude of the employee who sent the e-mail was something on the order of, "Oh, well, we don't have this any longer." I consider this to be poor treatment of a customer, especially one who has spent lots of money over the years on MZ products. Another thing that bothers me is the fact that I had to contact MZ for details about the back order instead of THEM notifying me when they shipped the three available iris that they had no more inventory of the other variety. MZ lacks the customer service I have come to expect and receive from companies such as Forest Farm, Annie's Annuals, John Scheepers, High Country Gardens, and others. These are nurseries who treat their customers well and they are the companies I return to time and again for the products I want. I will not be doing business with MZ in the future.
I received one of McClure and Zimmerman's catalogs last summer. I saw that they had Cardiocrinum bulbs. I ordered one in early August '09 and check was promptly cashed. There was a note that indicated that these bulbs were imported and, if they were received too late in the year, one would be sent the following spring. Well, I never got the bulb last year and just recently I remembered that I was still waiting for a bulb as none was received. In any event, after e-mailing the company I was told that all of their stock was already sold out and my money would be sent back. While I give them high marks for getting back to me promptly with the e-mail question, I overall would give them a "negative grade" as (1) my order obviously got overlooked from prior year (!) and, (2) if I hadn't remembered to contact them, I would be out both money and bulb. One would tend to think that orders from prior year would have priority (as their own catalog noted).
I order many hundreds of dollars of nursery stock and seeds each year but I'll toss the catalog from these folks in the rubbish from now on.
In general my experience echoes that of may others. This company does have a nice selection but lackluster product and shipping quality.
I placed an order for a Paris Polyphylla bulb and a Blackberry Lily plant. I received both quickly (although they ship via USPS and you cannot track their orders). The Paris bulb was small and a little on the soft side and the plant was very small, with yellowed leaves, and several had been broken during planting.
I contacted customer service and they were quick to replace my order. Apparently though they are just brokers, not an actually nursery. Because of this, even though they requested a larger healthier Paris bulb and larger plant, they do not actually fulfill the orders themselves. The second plant that I received was about the same size as the first but at least did not have broken leaves. The Paris bulb though was even smaller and softer then the first and I honestly do not have high hopes that it will grow. I guess that I could contact them again for a replacement, but that seems redundant at this point.
If there was an option, my experience was probably more between a negative and neutral. I will see how these grow and possibly update in the future. Overall, I am not very impressed with M&Z and do not think I would order from them again. On the plus side, their prices do seem to be lower than average on many items.
I placed an order on August 10th for 48 Crocus Sativus. The website said that they would be shipped by late August. It is now mid-September and I still have recived no shipment. After contacting the company several times I have still not recieved a reply regarding my order status. All I would have appriciated was an e-mail response letting me know what is going on.
I think that respondig to your customers concerns is the most simple form of business etiquite, particularly inlight of the fact that this was my first order from them. You never get a second chance to make a first impression.
On September 19th, 2009, ufslouis added the following:
This is what stinks about this company. They sent me an email asking for my information. I responded with the order confrmation number that they sent me as well as the order conformation e-mail that they sent me. I guess that's not enough information for them to figure out what they are doing over there. Now I have to call them to get this sorted out. I work 15 hours a day and now I have to waste my time to help them do their jobs better. I should have listened to the reviews on here and avoided this company. On Sep 13, 2009, McClure & Zimmerman Quality Flowerbulb Brokers responded with:
We searched our records for an order placed for 48 Crocus Sativus in the Quakertown, PA area and could find none. We also could not locate an email inquiry from you either. There is a possibility that this internet order was not successfully received. Our website says these bulbs are released between late August through September timeframe. Please call 1-800-883-6998 and ask to speak with Mary, Customer Service Manager so she can assist you further.
We are extremely sorry for any frustration this has caused and are eager to help rectify the situation to your satisfaction. "
I ordered over $100 worth of bulbs. Upon arrival the bulbs were undersized and moldy or desicated. I understand that mold may sometimes occur, however these did not grow after planting. The several cannas tubers I ordered arrived either dessicated or without growing eyes. These did not grow either. The dahlia came up stunted and "curly". I am a veteran gardener and have received awards for my landscape. My yard has been on garden tours so am not a "newbie". When I contacted the company and cancelled the rest of my order that was scheduled for later shipping they replied "We apologize for any inconvenience this may have caused you. If we can be of any further help, or if you have questions or concerns, please feel free to contact our company." They credited me for the unsent plant material.
On Nov 12, 2008, helengh Flowery Branch, GA wrote:
Ordered Alliums about 200. Took a LONG time to ship like 2 months. They arrived as these tiny little things. 200 fit in one box 6 inches x 4 inches. Do you think they will bloom next year? The looked like mints. I reordered from Jung, their buddies, they shipped immediately and I received bulbs four times the size at a better price. Also ordered Japanese Iris from McClure, planted them immediately, all 3 promptly died, and got thrown out along with the McClure catalog.
On Nov 12, 2008, McClure & Zimmerman Quality Flowerbulb Brokers responded with:
On Nov 12, 2008 9:02 AM, McClure & Zimmerman Quality Flowerbulb Brokers added:
We are sorry you were unhappy with your order. Please contact us either here through d-mail or regular email you can use email@example.com so we can correct the problem.
Again we are sorry,
Over two years ago I ordered a couple of "Australia" canna tubers. They promptly shipped them and were in terrible condition when I received them (dried and without any obvious growth point). I did plant them but they didn't grow, (no surprise there). Customer service sent out a couple of more tubers, of which one grew (and turned out to be a Wyoming in coloration). "Either mislabled or not true" and was told it was too late to ship for last yr again, so waited till this yr. They reshipped, another totally dessicated tuber without growth points. Customer service said they'd ship another, then another letter came telling me that. "Sorry, it's too late in season to ship now". At this rate, even if they are honorable, it'd be years before they supply the desired product.! I cannot reccomend this company and in fact believe they are fraudulent and are not suppling products as advertised!
In mid-January 2008 I ordered over $100 of bulbs on-line and requested a ship date of mid-April. No bulbs arrived in mid-April. I sent an inquiry note to Customer Service. A pacifying answer said, ":Your order is being processed". I waited patiently until first of May and wrote to Customer Service at McClure & Zimmerman questioning the status of my order. The sentence said: "Your order was shipped May 5". The bulb order finally arrived May 9. The bulbs were good sized but were covered with mold. They did not look healthy but I planted them anyway. I think I'll start praying to the Greek rustic god of the garden, PRIAPOS, and hope for the best.
My garden has won several awards. Many people pass by and admire all the variety and always ask where I get my plant material. When it comes to bulbs, I tell them to skip McClue & Zimmerman -- there are several other excellent sources. In the future I plan to skip this company and use the others who do a better job of processing orders.
On Jun 9, 2005, Eric_OH Columbus, OH (Zone 6a) wrote:
I have ordered from M&Z several times in recent years with good results.
My most recent order this spring was for dahlias and another summer-flowering bulb. Prices were reasonable and all bulbs/tubers were viable and have developed into healthy plants.
Shipments have been on time and packing is good. I have found M&Z to be a reliable company with some interesting offerings.
On August 9th, 2006, Eric_OH changed the rating from positive to negative and added the following:
A spring '06 order for Louisiana iris resulted in my receiving very small rhizomes, many of which were in poor condition. For one variety, all were soft and largely rotted. Replacements were similarly rotted and did not sprout.
My order for Canna 'Australia' was not completed because the company claimed its expected supply did not arrive.
On Feb 18, 2005, Sally_Denver Denver, CO (Zone 5b) wrote:
I ordered lots of bulbs in the Fall of 2000 and again in 2001, so this is not recent information. However, both times I received some (total, 4) bags of bulbs labeled to be what I ordered (choice and special), but which came up as more ordinary/totally different varieties that I did not want. One example was N. hawera, a very delicate daffodill for a naturalistic garden area, and what I got was "Cheerfulness", which was double, stiff and artificial-loooking, compared to what I had wanted. Another substitution was ordinary paperwhites (whose smell I cannot stand) instead of Grand Soleil d'Or .
I was drawn to this company because they offered quite a variety of daffodils. (I was trying to "match" a mini-cluster variety to a set of bulbs I already had but didn't remember what they were.) Most varieties I ordered are OK and doing well (though I never found my match--that's OK). However, they sent me one much more expensive variety instead of a cheaper one I had ordered (but I didn't bother to call and complain). I also ordered Lily Tulip mix, but they turned out to be some other tulip variety entirely. I'm waiting on alliums and another wild daffodil to show signs of growth and bloom. This company is far more expensive than other bulb companies, so I probably won't order from them again.
I wish there was a rating between neutral and negative, because my experience wasn't really awful, but I doubt I'll buy from this company again. I ordered six different tulip bulb varieties two years ago. The bulbs were smallish, but I've seen worse, and all appeared healthy, so that was OK. The problem was in the spring when the tulips bloomed, four of the six varieties I ordered were not what I had ordered! The biggest disappointment was the bunch of supposed Parrot tulips that I planted in a prominent spot in my garden. What came up were some plain pink tulips. They're pretty, but I was expecting (and paid for) Parrots. Everything grew just fine, but I want to know I'll actually get the bulbs that I ordered.
My mother ordered two of the dwarf Agapanthus collection (collection = 1 white, 1 blue) for me as a Christmas gift and was told they would ship in March. In May I received only the white half of each collection. They arrived with an invoice that showed prices even though she had made it clear this was a gift and the billing and shipping names/addresses were different. Of the two bulbs one was very mushy and neither one grew. By the end of June the blue ones had still not arrived and I called to cancel the order and request a refund (which I don't know whether or not she's received). All in all not much more could have gone wrong with this transaction; and, although the variety available in their catalog is enticing, I would avoid ordering from them in the future.
I hate to make a negative comment about a company I've heard good things about, but I ordered from them for the first time this spring and was very disappointed. First off, the bulbs were tiny compared to similar ones I've received from other companies, or can find in stores and nurseries. Tiny cut-up sections of Kniphofia rhizome with a single bud each barely grew, and finally gave up the ghost after putting out a few small leaves. Minuscule bulbs of Polianthes (tuberose) have put out foliage but I doubt they will bloom this year. Finally, the bulbs I purchased as Lilium 'Citronella' grew well and budded heavily but when they bloomed they were an obviously mislabeled orangish asiatic lily. I will not order from this company again.
MZ Bulb publishes a catalog twice a year. They have an extensive offering of bulbs - many more varieties than I have seen elsewhere.
My first order was placed over the internet, confirmed next workday, shipped on a timely and prompt basis (one week after order), and with notification and access to trace the shipment; but the exotic which prompted the order was not available upon shipment. I revisited the website, and identified that this status had not been posted to their website, and responded to their customer service e-mail line, as it was not clear if the stockout was a temporary issue. I also expressed disappointment in that the company offers bonus shipments on orders exceeding $20, but they did not comply with this offer in filling my order.
The response I received merely indicated that the website should have been updated, and that I was not billed for merchandise not shipped. No response was made regard the non-shipment of the bonus product.
The website was updated regard to product availability when I checked it again a week later.
It is apparent from other reviews that the stockout problem is not a unique one - I would recommend that orders be placed months before the shipping period, and would hope that in the future, product availability would be included as part of order confirmation.
I really like the McClure and Zimmerman catalogue, and placed an order for spring planted bulbs. I got three kinds of bulbs and a small species iris. I was very disappointed with the results. One kind of bulb never came up at all. Another kind came up, but not a single plant bloomed. The third kind came up, but only one of the six plants bloomed. The iris was perfectly healthy, but had been stored upside-down before shipping, so the leaf sprouts were facing the same direction as the roots, making it very hard to plant. It is doing fine, but is growing at a strong slant. I called and complained, and they have refunded most of my money. However, the woman I spoke to did not apologize for my disappointment. She did not act as though she cared that their company had disappointed me. I will not order from McClure and Zimmerman again.
I recently ordered from them as well. This was my first garden, even though I come from a long line of big gardeners. My mother remembers ordering from this company when they were operating out of an apartment building a couple of blocks from her house in Chicago. She has always loved them and told me to order from them. Because my yard had not been tended to for some time before we moved in, I had large,empty flower beds. I ordered in excess of $100 in bulbs in August. Because I was doing my bulb beds in layers, I needed to have everything in order to begin planting. I received one package here, and one package there for 2 ½ months, but I still had not received everything.After 2 months had passed, I began calling and e-mailing every week, only to be told that the rest of my order would arrive the following week. After more than three months since I had placed my order, I was informed that the rest of my order would not arrive because it was not it stock. Not once during any of the 8 or 10 times that I called and e-mail did anyone mention this. Each time I was told that the items were in stock and would be arriving the following week. If this wasn't bad enough, I never once received an apology, nor was there any attempt to make it up to me. Because they had waited so long to inform me that they were out of stock, I was unable to purchase what I wanted anywhere else because other nurseries were, by then, out of stock. As a result, I will have huge holes in my garden next year. I guess the holes will keep me from being tempted to order from McZ, because each time I look at them, I will be reminded of this experience. I guess this is just a case of a small company trying to grow, and losing sight of what made itsuccessful in the first place. Incidentally, a few days after I sent this, I received a notice that I would not be receiving the rest of my order. In short, that means that in the first week of December they decided to let me know ( I live in Chicago) that they weren't shipping the rest of my bulbs. That doesn't make any sense since it would have been too late to plant by then anyway.