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Comments regarding Bountiful Gardens

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34 positives
3 neutrals
1 negative

Comments:

RatingAuthorContent
Negative greengarden_bev
(4 reviews)
On Mar 3, 2009, greengarden_bev SW Ontario
Canada wrote:

I can't comment on the seed quality, but this company's communication and online ordering system needs improvement.

On February 10, 2009 I made an online order for 18.95. I received by email an order confirmation message, as well as a receipt message. The order confirmation message said I would be contacted re: the shipping charges for international shipping (USA to Canada). So far, pretty standard.

The confirmation message said that orders are normally shipped within a week. But all seed houses are incredibly swamped this season, so I'm willing to cut quite a bit of slack when it comes to shipping times.

Exactly two weeks later, on February 14, I received two more emails-- another confirmation message and receipt, for a different order number, but the original order items and amount. I was confused and didn't want to be billed twice. So I replied to the receipt/purchase confirmation asking for clarification. No reply.

On March 2nd I received another receipt/purchase confirmation for the order number given on February 14, indicating a total charge of $5.00, and $5.00 for shipping. I assume this third invoice constitutes the "will be contacted" part of the transaction.

So far my credit card has been billed for the original purchase and I'm waiting for the $5.00 charge to appear.

Bountiful Gardens is doing good in the world, to be sure, but be aware that there may be trouble for International orders, and it looks like there are kinks to be worked out in their online order processing system. And don't expect good communication.


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