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Comments regarding Greenwood Nursery

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  Feedback History and Summary  
178 positives
10 neutrals
32 negatives


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Positive Mayimo
(1 review)
On Apr 12, 2012, Mayimo Bel Air, MD wrote:

Fantastic experience!!
I am writing to let you know how happy and impressed I am with this company. Their packaging is by far the best I've ever seen in mail order plants...and believe me, I’ve order from almost every site out there!! Everything was beyond my expectations. Decently-sized, healthy plants, fantastic root system, superior package and very attractive prices. Kudos. They have me for life!

Positive dancersid
(1 review)
On Mar 28, 2012, dancersid Spencer, TN wrote:

We have ordered several fruit trees and also day lilies from this nursery... everything has been as advertised & better... in fact, we had a landscaper do our property at a very hefty price when we first moved here and almost 50% of what he planted died. Everything we have purchased from Greenwood has thrived, they have a 100% record and their planting instructions were helpful as we are non-gardeners. I have found them more than willing to offer great service and helpful advice and have also benefited from their Utube videos. I would recommend this nursery highly.

Positive JMKM1976
(16 reviews)
On Dec 30, 2011, JMKM1976 Hornell, NY wrote:

Posted on April 8, 2011, updated December 30, 2011
I placed my first order with this company last week for:

10 Hansen Hedge Rose
6 Dappled Nishiki Willow

I recieved email confirmation of my order and a 10% member discount as I joined their email/newsletter club.

So far,my experience has been positive and I will update upon recieving the plants that I ordered.

On December 30th, 2011, JMKM1976 added the following:

My Hanson Hedge Roses grew nicely this year and even popped out some pretty flowers. My Dappled Nishiki WIllow were growing nicely as of the coming of cold weather. It is still be be seen how well these winter over.

All and all a good expereince.
Negative jackhanna
(2 reviews)
On Nov 14, 2011, jackhanna Hotchkiss, CO wrote:

Ordered 120 black berry plants this past spring. Upon recieving my order I called Brenda and explained what very poor quality plants I had recieved. They were very tiny and most had no root sytem just a white bulb forming at the end .
( not 2 year #1 as advertived). Brenda said I had to plant them and give them a chance. Two months later 45 plants had not started to grow and the remaining were doing poorly.
Brenda said the would replace them in the fall. That is to little to late as I could not miss the growing season. I told her they had wasted my time and money and wanted no further dealings with them. I replaced the plants from another nursery and they all grew very very well. Do not waste your time and money with Greenwood Nursery.

Positive bhicks50
(1 review)
On Oct 20, 2011, bhicks50 Avinger, TX wrote:

I ordered english ivy. It is the best quality live plant I have ever gotten from an online order. The packing was perfect. There was no loose dirt or broken stems. The roots were strong. I have gotten over 100 plants online and these are by far the best quality. When my wife saw them she said to order whatever I wanted from Greenwood.

Positive carolinahelen
(1 review)
On Oct 17, 2011, carolinahelen South Thomaston, ME wrote:

My order from Greenwood Nursery for plants and fertilizer packs arrived yesterday. I opened the box today and was amazed at how well everything was packed and how green, healthy, and wonderful the plants are! I have never had such a perfect shipment from past mail-orders from other companies. I will definitely order from you again next spring for my Maine cottage perennial garden.

Positive Independence
(1 review)
On Sep 23, 2011, Independence Independence, MO wrote:

I ordered just 12 Sedum "Red Dragon" plants. They came exactly on time for my area and were in perfect condition.

Negative usgrant
(1 review)
On Aug 4, 2011, usgrant Bottineau, ND wrote:

They are complete frauds and when dealing with (Brenda) beware. They will repeatably send you dead stock and charge you S & H. Do not trust them!

Negative dontbuyGreenwood
(1 review)
On Jul 14, 2011, dontbuyGreenwood Clifton, NJ wrote:

BEWARE OF GREENWOOD NURSERY, my experience with them was terrible they legally steal your money and give you dead trees then if you complain to them they tell you to send them more money for shipping and handling if you want a replacement plant...they seem to do this regularly..

I purchase two White Diana trees I planted them as instructed in my garden one on each side of my garden and couldn't wait for them to bloom, one leafed out but the other one didn't so I complained to Brenda, in order to get a replacement tree I had to pay shipping and handling for the replacement tree, so I paid the S/H and when my new tree arrived it was only 3 feet tall not 4 to 5 feet tall as advertized, I was not happy with this tiny little tree but planted it anyway well this tree did not leaf out either, I gave it months to leaf out and it still didn't leaf, so again I contacted Brenda and complained to her she told me in order to get another replacement tree I had to pay shipping and handling again...when your tree doesn't leaf out they make you go thru all this trouble of taking photos of the tree and sending it to them, I have purchased many plants, bulbs and trees from other companies and if something doesn't bloom they replace it no questions asked and no extra shipping charges they stand behind there plants unlike Greenwood Nursery.

This is how they legally steal from you they send you dead trees and keep your money and then tell you to send more money to replace that dead tree, what a scam Brenda how are you still in business is beyond me... I was pretty piss but needed that other tree to balance out my garden, so I had to pay S/H again, the tree arrived I planted as instructed when spring came around I couldn't wait for it to bloom when the first bud bloom it was pink I had order white, Brenda sent me the wrong tree, I was suppose to get a White single Diane tree instead I got a pink/mauve colored double Diana which doesn't match my white single Diana now I have one tree on each side of my garden that doesn't match each other they are both very different....

The same thing happen to my friend I warned them about buying from Greenwood but they did anyway when there plants arrived Brenda sent them a twig of only 5 inches with some tiny roots to them can you believe that it was suppose to be a 5 ft tree, they also never sent them a shrub that was suppose to be in a container, so they had to pay shipping and handling to get the right plants that they ordered, this company is just disgusting they should be put in the Hall of Shame for scamming people and taking there money and sending them dead tree...

Positive dansb
(5 reviews)
On Jun 16, 2011, dansb Mishawaka, IN wrote:

Posted on June 9, 2011, updated June 16, 2011
Posted on June 7, 2011, updated June 9, 2011
I purchased a Nishiki Willow in tree form approx three weeks ago. I arrived quickly and packaged well. The red flag came up when the the single branch had absolutely no leaves or sprouts along t.. It was very dry and the very small twigs toward the top were brittle and broke off easily. I don't understand why you would even ship this? Pretty much dead on arrival! Since than it has failed to grow despite my careful attention to it. I've emailed them for a response and resolution twice without a reply and just emailed again to ask for a fair resolution. It was my very first order so at this point it would be difficult to order again until they replace the poor stock sent. I want to change my experience rating but so far I feel ignored. I will update when I hear from Greenwood Nursery.

On June 9th, 2011, dansb added the following:

Got a reply similar to the other negative reviewers. When looking for a vendor pick one that offers a "no hassle" or "unconditional money back" These folks don't want to refund or replace the bad stock sent. Too many "hoops" to jump. I have done the "scratch test" they request like others were told to do and sent a picture of the tree in reply. Not sure if its worth fighting over the thirty dollars! There are many many companies out there that treat the customer with respect and listen to their needs and concerns. My experience tells me to shop elsewhere.
On June 16th, 2011, dansb changed the rating from negative to positive and added the following:

I was given a refund as the tree I ordered was out of stock. Don't quite understand them shipping "dormant" stock but thats how they do it.
Neutral bkm_trees
(2 reviews)
On Jun 12, 2011, bkm_trees Rigby, ID (Zone 4a) wrote:

Ordered some Siberian Elm in April. Weeks went by without any communication from the company. When we called, we were told the shipment would be sent in late May. When the trees arrived, they were barely sapling twigs. After lots of TLC, most have survived.

Positive kevindutil
(1 review)
On May 24, 2011, kevindutil Laingsburg, MI wrote:

I bought kew (red) lavender from Greenwood. I was amazed when I received them..their packaging was by far the best I've ever seen in mail order plants! Shipping time and costs were very reasonable also. I would defintely recommend them to anyone. Great company with very nice people!!

Positive vparmle
(2 reviews)
On May 11, 2011, vparmle Granite City, IL (Zone 6b) wrote:

I have been ordering from Greenwood Nursery for several years and couldn't be more pleased with the results. For example, I ordered 6 Nishiki Willows which arrived quickly as bare-root plants. Planted them in the fall of 2009 and my husband proclaimed them dead soon after but as he is not a gardener, I ignored him. The following spring they leafed out beautifully and this spring I have an outstanding and compliment-generating 8 ft hedge. I've ordered knockout roses and barberries in the past and have an order placed for more Nishiki willows and reubekias this spring. The service and quality are excellent; their bonus plants, a treat; their prices, outstanding!

Positive EastTexasRox
(1 review)
On May 7, 2011, EastTexasRox Edgewood, TX wrote:

I ordered 2 burning bushes, tree form and 3 red kew lavender plants from Greenwood Nursery. About 3 weeks later my order arrived in pristine condition. All plants were wrapped very well and with care. The trees are beautiful, one a bit more than the other, but both lovely. The trees have now been planted for a couple of weeks and are doing beautifully. The lavender plants are doing great too. The best online nursery I have ordered from!

Positive SteveIndy
(21 reviews)
On May 6, 2011, SteveIndy Greenwood, IN (Zone 5b) wrote:

Posted on October 19, 2006, updated May 6, 2011
I ordered four "Princeton" American Elms on Saturday, 10/14. Trees arrived today with standard shipping - that alone impressed me, since I have never seen turnaround on trees like that before. I will be moving to a new property soon and plan on planting them there. The packaging was about the best I've seen, with the pots securely wrapped to prevent the soil from coming out and plastic airbags were used to keep everything in place. The trees arrived in great shape. Great first-time experience with these people and there will surely be many more for me.

On March 29th, 2007, SteveFtWorth added the following:

Well I am pleased to say all of my Princeton Elms are sprouting (though I wish I had ordered the gallon size!), and my other orders of Thujas/Arborvitaes and fruit trees/Bradford Pears appear to be doing very well. Only one cherry and the three fruiting pears have not sprouted, but it's still early. I am very pleased again with the quality and the healthy appearance of the plants. I just ordered some more stuff from them this week!
On May 6th, 2011, SteveFtWorth added the following:

An update four years later.....all three of my fruiting pears have pears on them right now and one in fact (Moonglow), while maybe 10 feet tall, has 75-100 pears on it as write this, without exaggeration. Hopefully they will make it to ripeness as I believe the squirrels got them all last year before they got any size to them :-) My four Princeton elms are all still alive and very healthy - two of them have not gotten very large (maybe 7 feet) while one is about 15 feet tall and the fourth over 20 feet! Pretty impressive for trees <2 feet tall upon arrival after just four years. I believe the differences are due to spotty soil conditions in my yard. I am very pleased with the health and vigor of these trees as well as rapid growth and development. If I need more trees this year I will definitely consider Greenwood again as a great source. The Bradford pears I ordered are also thriving. Cherry trees didn't make it but I am sure it is something I did (all of them were in the same area), and to have the success I have had I'm very happy.
Positive mabkno
(1 review)
On May 6, 2011, mabkno Washington, DC wrote:

I have ordered 4 hydrangeas from Greenwood Nurseries..AND...I am VERY WELL pleased with the plants I received.

I have ordered hydrangeas from other places over the years and the plants that were always sent by these other nurseries were NOT EVER the quality of Greenwood Nurseries.

Greenwood will be my ONLY source for buying shrubs/trees, etc., from here on out.

Brenda is a great customer service representative, the best.



Washington, DC

Negative janhannon
(1 review)
On May 6, 2011, janhannon Waukesha, WI wrote:

Bought 185.00 worth of cedar green giants fall of 2010. From the start they were sickly. I emailed and Brenda and told her she said they will be fine. Its spring and they are dead I asked to have new ones shipped to me and she wanted to charge me 120.00. I said you wont stick by your plants than I will contact the better business bureau and make a facebook page on how I was sold bad trees. brenda than stated how she would sue me if I said anything bad! This is how they do business? Threaten to sue? Run... do not buy from these crooks!

Positive johnlary
(1 review)
On Apr 27, 2011, johnlary Huntsville, AL wrote:

Greenwood Nursery packages their plants well. I am happy with my order and plan to do further business with them.

Negative GAguy
(1 review)
On Apr 21, 2011, GAguy Atlanta, GA wrote:

Ordered Hybrid Poplar trees and received Hybrid Willow trees...... If you would like to play the lottery when ordering your next addition to your yard and/or garden then go ahead and order from them....

Positive kacton
(7 reviews)
On Apr 7, 2011, kacton Hasbrouck Heights, NJ wrote:

I'd been eyeing a red rocket crape myrtle for some time and finall decided to buy one from Greenwood Nursery. I was expecting a stick with no branches or leaves. I was MORE than pleasantly surprised to receive a tree with leaves and branches, packaged gently with no damage!

More amazingly I have paid up to $50.00 at other websites for trees which were literally sticks with nothing on them when they arrived.

My Greenwood Nursery crape myrtle was BEAUTIFUL! They sent a gorgeous specimen and it only cost me $19.95.

Great job and I've recommended their nursery to many of my friends looking for crape myrtle trees.

Positive J_Hope
(1 review)
On Jan 6, 2011, J_Hope Export, PA wrote:

The Burning Bushes arrived in early January in very good condition. Packaging was great! There were not enough of the small bushes so my order was completed with the larger bushes - very much appreciated. I will order from them again.

Positive bc7
(1 review)
On May 11, 2010, bc7 Moncks Corner, SC wrote:

This is my first time to order bareroot plant. It was surprisingly pleasing and time efficient. Out of the 150 I needed approximately 125 for the project. The plants have been in the ground about 2 months and are doing great with the exception of 5 or so but that ok as I plant the excess in an area where I can replace these few plants. As I had to plant quickly, the failing plants were probably do to my method as the plants were healthy when received. I'm also surprised with how well the 5 butterfly bushes are doing. Before ordering I communicated several times with Greenwood Nursery by email & phone the customer service was excellent. My biggest concern was being home to receive the plants and having the site plant ready. They did a great job with that process.

Negative davesgardenblog
(1 review)
On May 4, 2010, davesgardenblog Bonfield, IL wrote:

I placed a large order in fall. Some stock arrived in time, the balance was held until spring. I had 10 spicebush bare roots delivered for immediate spring planting. Upon opening the plastic bag I noticed they were bone dry and the finer roots, those that were still there, broke off while separating them. This packet was obviously DOA. Called and was put in touch with the owner who said they will grow if I wait 6-8 weeks. I explained 50 years of growing nursery stock these are dead. "No you have to wait 6-8 weeks. I had them in the ground and of course no growth on brittle dead wood. Called again with the news and was told, "more time needed".

Finally told Brenda I was shipped dead stock. Her response was since it was on sale there is no guarantee. I object to being shipped dead stock with "no guarantee".

Save yourself some time. If you have to order from Greenwood (name is ironic) just give the money to your church and push used popsicle sticks in the ground. Same results less aggravation.

Positive ilmp2
(1 review)
On Apr 7, 2010, ilmp2 Meherrin, VA wrote:

My experience with Greenwood Nursery was very pleasant. I received my order in a good time frame. Everything ordered was moist and very healthy looking. No disappointment here. I highly recommend Greenwood Nursery!!!

Positive 2squared
(1 review)
On Apr 7, 2010, 2squared Prestonsburg, KY wrote:

My orders have been more than expected with helpful on-line suggestions about how to get ready for the order and questions answered promptly. Extra items seem to be part of every package providing me with new gardening ideas for the freebies. My trees have been green (green giants) and healthy and I have planted them in our "temporary" garden while awaiting final plans with no problems whatsoever. I am a happy Greenwood customer!

Positive purpleskymornin
(1 review)
On Mar 5, 2010, purpleskymornin wrote:

Hi, I can not begin to tell you what great experiences I have had with Greenwood Nursery. Since we found Greenwood Nursery on the Internet we have the most beautiful garden in the neighborhood and did it all on our own with shipping right to our door, how simple! We are so very impressed with the shipping of the plants and trees and they are healthier than the plants and trees we were purchasing from a local nursery. Not only that but they are spectacular, including the trees. We even had a time when we didn't get to plant our trees and plants until probably three weeks after they arrived and I thought for sure they wouldn't make it, but THEY DID and are thriving beautifully! We get so many compliments, people driving and walking by actually stop to ask about our garden and where we buy our plants...etc. We have passed on the internet address of Greenwood Nursery. My husband is even harder to impress than I am and he can't believe how healthy the plants and trees are and he is very happy with all of our purchases! Not to mention how helpful Brenda has always been with our orders when we want to make changes prior to shipping...and all of the helpful plants and gloves and sometimes even free shipping which is incredible. I can't say enough positive things about Greenwood, FANTASTIC!!!!!!!!!!! AA++++++

Positive PennHills
(1 review)
On Nov 30, 2009, PennHills Mary Esther, FL wrote:

I recently ordered Creeping Phlox from Greenwood. Their service was excellent in every way. The plants (15) were healthy and in excellent condition. And they were packed with extreme care. I ordered them on a Thursday, and received them the following week. I would not hesitate to order from this nursery in the future.

Negative meilei
(6 reviews)
On Nov 7, 2009, meilei Rochester, NY wrote:

I was very disappointed with my experience with this company. I paid $24.95(well, they did give me 10% discount) plus shipping fee $13.95 for a tree form Forsythia. This is what they describe on the website : "Size at time of shipping: 4 year old transplants, four to six foot husky tree-form, professionally trimmed and trained." I was confused when I got my order. Indeed It is a Tree form (If they define a single twig with some roots called a tree) 4 year old? I don't think so. Look at how big my forsythia bush can grow after 1 year. I was not convinced by such a thin twig I got at all. I sent them an email asking for an answer. Never replied. I think I learned my lesson and will never buy from them again.

Negative go2lightspeed
(1 review)
On Jul 31, 2009, go2lightspeed Chapel Hill, NC wrote:

I ordered 3 Cherry trees on the "Clearance Page" That's my first mistake. That's essentially where they unload all their dead junk because it is not guaranteed. I paid $60 for the order. They arrived a week later and I planted them that day following their instructions. When they arrived they were wrapped in plastic and had semi-damp shredded paper around the roots. The trees had NO branches whatsoever. Only a few pathetic looking buds. They looked dead. I watered them every few days and we had plenty of rain, as well. 6 weeks later, they're still dead. Brenda claims they're dormant. No, they're dead. I scratched off some bark near the base and there is nothing green. I will NEVER order ANYTHING from them again. Don't waste your money!

Positive angie4n6
(1 review)
On Jul 13, 2009, angie4n6 Largo, FL wrote:

In May, I received in the mail my Pink Velour Crape Myrtle tree from Greenwood Nursryl. My friends thought I was crazy for ordering a tree via the mail, but now they can't believe it. It has grown so much in just a few short months and it has already bloomed the most beautiful pink flowers. I can't believe how bright and full the blooms are for such a small tree that is still growing. I will definitly order from Greenwood Nursery again and I have already recommended your nursery to my friends. Thank you so much for bringing me such joy as I sit at my dining room table and look at my beautiful flowering tree.
Angela , Largo , Florida

Positive jim1961
(6 reviews)
On Jun 20, 2009, jim1961 Tyrone, PA wrote:

I have ordered a few times from Greenwood Nursury. The plants arrived in a timely manner and very well packaged. Everything I have purchased has grown fine without any problems. They have always answered my questions by e-mail. I give them a thumbs up!

On July 11th, 2009, jim1961 added the following:

Some of there plants arrive dormant, (no leaves), give them time to leaf out. Follow planting directions.
I received a few tree formed Hibiscus. One of them I decided not to plant. I left it down the cellar of my home and forget about it. More than a month later I had to go down the cellar for something and there it was all leafed out. LOL...This tells you they package things well...LOL
(2 reviews)
On Jun 19, 2009, GARDENERNC Beulaville, NC wrote:

I find Greenwood extremely customer friendly. I've ordered several times in the past 12 months and everything arrived just as advertised -- healthy! I did have 1 plant (of 3) not make it and Brenda couldn't have been any nicer about a replacement. Response time is unbelievably quick. I'm sure I'll order through them again.

Negative dalemanpsalm
(1 review)
On Jun 6, 2009, dalemanpsalm Kansas City, MO wrote:

Last week I ordered 5 Hibiscus Ardens "Rose of Sharon" plants from Greenwood's Clearance page. (Order number: 1306846) With shipping they came out to about $10 each, which I thought was pretty good since the pics of the plants on the website show a beautiful bare root plant with leaves and TONS of roots and well over 2+ feet tall.

LINK to Page: SH A...

As well Greenwood Nursery proudly states: "Plants are shipped blooming size. Not to be confused with single stemmed inexpensive shrubs from other suppliers. These plants are FIELD GROWN HUSKY TRANSPLANTS 2 - 4 FEET IN HEIGHT WITH 3 - 5 CANES. " Well, they DO have 3 to 5 canes each... and about 3 to 5 small broken roots to go with them! As well, I measured what was sent to me and the TALLEST plant is NOT 2 feet, more like 18 inches, much less 4 feet tall and the shortest is around 9 inches tall!!!... As well, there is ABSOLUTELY NO GREEN GROWTH anywhere around these plants!!! AND they were twisted into a "C" shape to fit into the box!.... and they say they are shipped "Blooming size"??? are you kidding? This pile of lifeless sticks as NEVER bloomed! NOT HAPPY!!!

To add insult to injury, Greenwood's website states: "Light requirements: Full Sun, Partial Sun and shade" However after planting these plants (first time I've ever worked with Rose of Sharon) in a shady-ish area I find on the web that they really only grow well or bloom in FULL SUN!!! AAARRRGGGG!!!!

I feel like just ripping them out of the ground and throwing them in the trash! Where my $50 now is!!!

Of course as with a couple of other posters about Greenwood the disclaimer at the bottom of the page pretty much allows them to commit armed robbery... "All plants are sold and shipped in excellent condition but because of the deeply discounted price no further guarantees or discounts will apply. While supplies last! "

I will however NOT be ordering from Greenwood again and will warn others to not order from them as well... So, I hope scamming me out of my $50 was worth it Greenwood?!!!

On Jun 6, 2009, Greenwood Nursery responded with:

"On Jun 12, 2009 4:05 PM, Greenwood Nursery responded with:

Greenwood received an email from our customer the next day. We do not know if she will change her standing, but below is her email to us. We have removed her email address and last name for privacy.

From: Shannon
Sent: Saturday, June 06, 2009 2:07 AM
Subject: RE: My posting on Dave's Garden

Hello again,

Upon reviewing my charges for the plants you shipped I have noticed that you in fact further discounted the price of the items to reflect the fact that they did not meet the size/quality described. As such, I have contacted Dave's Garden to retract my previous review as I feel what was charged was fair and equitable.

If I had known previously that I had been charged only part of the cost I expected I would not have posted what I did or been dissatisfied.



Positive ndps99
(9 reviews)
On May 15, 2009, ndps99 Holyoke, MA wrote:

I have a rather large residential development project going on.
I have been "working with" Greenwood since this past winter in preparing for further development. I had several questions as well as additions to my original order. Each question was answered in a very timely way and each change order was acknowledged with the invoice sent me via e-mail for my review and approval.

Ultimately, several plantings -- approximately 35 -- from another source did not survive the winter, nor do I think they were ever capable of doing so. I turned to Greenwood for replacements which made even more change-orders. I was treated like a king each time.

I gave a specific shipping date which was approved. However, I then changed my personal schedule and slated a vacation away (from which location I now type) beginning at the end of the week the Greenwood order was slated to arrive. When I realized this, I panicked and thought perhaps I'd have a shipment of plantings on my porch, rotting, for the better part of two weeks. But the good folks at Greenwood assured me they could ship a bit earlier and they did.

The shipment arrived the Tuesday prior to leaving and all looked very very good. I was able to get everything into the ground and have a few days of tending to them myself before leaving and putting everything into the hands of my very experienced gardener/handyman.

Since I am traveling, I don't have access to my full history of e-mail. But I would love to specify at least two ladies at Greenwood who were especially helpful. I know that I run the risk of forgetting someone else who was helpful, but I include them in my best of intentions, even if left unnamed.

Indy answered spacing and size questions regarding some lilacs. Her response -- which was speedy -- made it possible for me to fill-in a missing part of my plans. Her response allowed me to continue on with my plans.

Brenda -- who should be now known as Saint Brenda, Patroness of Panicked and Fickle Gardeners -- is the one who handled my ever-changing order and shipping dates.

I highly recommend these folks to you!

Negative frweaver
(5 reviews)
On May 8, 2009, frweaver Mableton, GA wrote:

I ordered three kousa dogwoods from Greenwood Nursery, and planted the bareroot dormant trees upon arrival. While the roots did not look great, I have had good experiences with bareroot plants from other sources and planted the trees. After about six weeks I noted no budding or signs of life. When I emailed Brenda at Greenwood, I received the following response: "Normally it does take a new transplant anywhere between 6-8 weeks to bud/leaf out. The dogwoods you purchased in February were on the members value page and I apologize but it is stated on each sale page, “All plants are sold and shipped in excellent condition but because of the discount in price no other guarantee will apply”. I will note your order with your below email and give the plants a little longer to bud/ leaf out." I admit that I had not seen the disclaimer, and that was my error. However, when the sticks did not come out of dormancy, I contacted Brenda again, because I could not believe the company would use such a policy to unload dead plants. I was wrong, as Brenda quickly pointed out by claiming the plants had been sent in "viable" condition and that Greeenwood would do nothing. I have ordered plants extensively by mail and, maybe I have just been lucky, but I have always had good experiences except with Greenwood. I had ordered from them only once before, several years ago, and received forsythia plants that all either never left dormancy or quickly died. I had been singularly unimpressed with their service at the time, but decided to give them another chance. I will not order from Greenwood again, and will actively warn others not to throw their money away.

Negative LotsaNuts
(3 reviews)
On May 8, 2009, LotsaNuts Oviedo, FL wrote:

In January I ordered six Apache and six Arapaho blackberry plants from Greenwood. They shipped them to me the first week in March, and I planted them on the evening they arrived in a bed that I had prepared in the interim. Several of the plants sprouted new growth within a couple of weeks, a few took over a month before showing growth, and three have never shown any sign of life.

Also this season I ordered two more varieties of blackberries that Greenwood does not carry -- three Navaho from a second nursery and six Ouachita from a third. These were planted about a month before and a month after the ones from Greenwood respectively. The plants from both of the other nurseries had significantly larger root systems, and every plant from these nurseries has successfully leafed out since I planted them.

At this point, I don't believe that the three holdouts from Greenwood will ever emerge from dormancy. I contacted Brenda at Greenwood nursery and asked what could be done to resolve the situation. She replied asking for photos of the plants, a description of the planting bed and watering scheme. She also pointed out: "the guarantee which you will find at the bottom of any of our web pages", and provided a URL. I sent her the following description:

> All 12 plants were set in a bed about 20' long, mulched
> with about 1-1.5" of pine bark and had a drip hose run
> under the mulch. That hose was on an automatic timer set
> to water whole row (also my blueberry bed -- not that
> it matters) for 30 minutes every other day. The soil
> drains quite well being composed of a good bit of sand,
> but with a reasonable amount of organics tilled in.

I also said in my reply that if the guarantee that she was referring to was the one whereby I must pay an additional 50% of the purchase price plus shipping to receive three replacement plants, that I would not be making use of it. Had these plants been obviously living when I received them, and then died on my watch, that's one thing. However, as dormant bare-root blackberries, there was no way for me to tell at the time of receipt if they were viable. They have never shown any sign of life and have been treated in the exact same fashion as the nine plants from Greenwood (and the three Navaho from a different nursery) which *did* leaf out successfully. A quarter of the blackberry plants from Greenwood is not an acceptable loss rate -- especially when the others had 100% success.

I followed through and sent Brenda photos of the lifeless plants and two shots of my planting bed. The photo of the one arapaho was notable in that it was a lifeless twig midway between two others that had leafed out quite well.

Brenda's second reply was a partial rehash of her first one:

"Below is a link to our guarantee, which you will find at the bottom of any
of our web pages. If you decide you would like to proceed with the
replacements, just drop me an email and I will get the order set up for you."

Obviously the email is indicating that this is the best I'll get from them. My problem with this is as follows. With essentially **any** plant that is shipped bare-root while dormant, there is no way to know at the time of receipt whether the plant is viable or not. By the letter of their guarantee, if you do not refuse the order at the time of receipt, then if the plant never takes, you're on the hook to pay another 50% of the purchase price in the hope that the replacement will be better than the original. The personal guarantee that I can provide is that I will never be 100% satisfied with that deal. I'll also note that in a review below from April 30, 2008, a customer indicated that they had some plants that never emerged from dormancy and created a positive review because Greenwood replaced them without argument. A Greenwood rep replied with a self-congratulatory note about playing fair and owning up to their mistakes.

I won't be giving Greenwood any money for replacements, or for any future purchases. If and when I replace these plants, it will be with ones I order from one of the other two nurseries that provided me with better stock. Given the overwhelming (nearly unbelievable in fact) ratio of Positives to Negatives on this site, I expected better of them.

Unlike some other reviewers on this board, I will *not* be changing this rating to positive no matter what Greenwood does from this point on. If it takes pointing out their flaws in a public forum to make them act responsibly, then this is not acceptable behavior and I won't reward it. My customer experience has been extremely negative and nothing that they do at this point will change that.

Positive 3goldens
(1 review)
On Apr 28, 2009, 3goldens Lexington, TN wrote:

Yesterday I placed my first order with Greenwood Nursery, so far my experience has been GREAT. They allowed me to add on to my existing order at the last minute and the tranaction went smoothly. I cannot brag enough about the customer service they provided me with, their communication is OUTSTANDING. I'm looking forward to receiving my order and I will report back. If the items I purchased are anything like their customer service, I'm sure I will be completely satisifed. Greenwood Nursery./Brenda......thank you for making my first experience with your company and positive one!

Positive Patt52
(9 reviews)
On Mar 25, 2009, Patt52 Rydal, GA (Zone 7b) wrote:

I just received my first order from Greenwood Nursery and I'm very pleased and happy with their products and service.
Everything looks great! I couldn't believe the size of my Magnolia Jane which arrived with several buds and very healthy looking. The Lilac Tree was also big in size. The Mock Orange and the Knockout Rose also looks great.Now if the weather will cooperate with us in the next few days, we can get them in the ground. I would also like to add that Brenda was so nice and helpful everytime I communicated with her! If your looking for healthy plants and trees, then you need to be buying from Greenwood Nursery! Thanks so much!!!!!!!!! PT

Positive plantgnome
(26 reviews)
On Feb 25, 2009, plantgnome Coram, NY wrote:

I ordered a chickasaw crape myrtle, 3 majorca pink rosemarys and a kousa dogwood and just received them packaged very well, all have buds and look healthy. Very satisfied with the condition and fast shipping. Will report back after they have been planted for a while and show growth. Pleasant to deal with. Have other plants on order with them, I am confident they will all come healthy after seeing this order which is the first i have received from this company. A+

On March 23rd, 2009, plantgnome added the following:

I am now awaiting another order from Greenwood, which are specials for the month of March, great sale prices, and allow add ons to existing orders even at the last minute. Can't wait for this order as I ordered a Black Lace shrub and some ornamental grasses and butterfly plants. The other items above noted that I already got are flourishing even with our cold snaps. Will order more in the future. A++
On May 15th, 2009, plantgnome changed the rating from positive to neutral and added the following:

i am changing my rating as the other people who purchased during their member sales in February. These people are supposed to be in the nursery business. they know better than ordinary people what plants won't make it being planted in the winter months. I got the same bs that others got with the "not guaranteed" . Only in my case they made me take photos and email them with an explanation of the care I took of them. After all that, they refuse to replace. Why did they bother me with all the fuss of photos. They also know where your zone is and the weather. I should have been told not to order that shrub at this time. I will not order from them again due to their putting me out and giving me false hope and making me taking photos for no reason. Tons of other online nurseries who take the time to not ship something at the wrong time. Don't waste your money.
On May 15th, 2009, plantgnome changed the rating from neutral to positive and added the following:

I'm changing back to positive as they offered me a credit for the lost plant.

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