Fantastic customer service -- Ordered 3 ea. of 3 varieties thornless blackberries (one was Triple Crown) a week ago. After reading more about the Triple Crown, contacted them by EMail and phone and asked for a substitution. and they agreed. Shipment arrived in 2 or 3 days and included 2 orders of the Triple Crown and only one of the other two. Called them immediately and after their apology said to just keep the 2 Triple Crowns and they would ship the intended ones soon -- they arrived the next day.
Very pleased with my experience with Greenwood nursery. I order 30 plants last spring from Greenwood which they sent on time and were recieved looking ok, but none of the bareroot shrubs every budded. I think during shipping they were overheated. But Greenwook nursery stood by their product and sent me a replacement order this fall when the plants had gone dorment again. The plants they sent were excellent quality and size. The roots were very fresh and abundant fiberous. It is pleasure to do business with a company that stands behind their product and looking forward to this spring when I can order more plants from them Doug
I first received an order from Greenwood Nursery, planted and was disappointed in the outcome. I let them know the outcome of my planting, and to my pleasant surprise they said they would send me another shipment at no charge to replace the plants I lost. I was still skeptical, however they came through. I really appreciate the time, effort and expense they went to in order for me to be satisfied with them. You can bet I will use them in the future, this is what everyone wants from someone you deal with. First rate company as far as I'm concerned.
New Iberia, La.
I recently ordered Vinca Major periwinkle and Weigela from this nursery. I have ordered from several different mail order nurseries and in general have had good results. With Greenwood, I was totally impressed with the customer service received from Cheryl & Brenda regarding the shipping and follow-up. The packaging done on these items was the best that I have ever seen for plants of this size. Also the size and quality of the plants that I received seem fantastic. I will try and issue a follow-up next Spring after they go through the Winter and let you know how they seem to be then. From the looks of them though I expcect great results.
On Jun 15, 2012, 2shayLinda Moreno Valley, CA wrote:
I ordered some hibiscus plants from Greenwood. They were shipped as advertised but my state held them up for "inspection". By the time they got to me they were very dry. I tried TLC but it wasn't working. I sent an email to ask if there was a guarantee. Cheryl responded the next business day and explained the delays and told me she was shipping new plants out. Within 3 days I had very healthy new plants. I've planted them and am hoping for the best. I was very pleased by their customer service. A rare quality these days. THANK YOU
On Jun 11, 2012, Jofromohio Russellville, OH wrote:
This is the email I sent Greenwood Nursery a few days ago...I got a nice response back from them. I would definitely order from them again!
We are very pleased with the Sedum Dragon's Blood Red that we purchased last fall. My daughter was wanting ground cover along her sidewalk. When it arrived she was not really prepared to put it in the ground as I had gotten it for her birthday; but she put them in anyway. She got the area ready very quickly and we put them in the ground. Nothing else was done to them all winter. This spring we cleaned the weeds and grass out of the area and every plant had survived! They are now mulched and seem to be growing. When the plants get a little larger and start covering the area better, I will send you a picture. I really liked the plants and plan to order more plants from your company...!
For now, I'm keeping my review neutral until I see how things develop (or not.)
Back in March or so (forget the exact date) I ordered 50 Russian Olive trees and was informed they would be shipped to me in May, which they were. I have planted many bare rooted trees before, but as soon as I received these I was concerned as they seem very dried out, stiff and brittle, no flexiblity at all, and the buds they had were dried out and would fall off at the touch.
I was prepared to plant them right away, so I soaked them for a few hours and then planted them, but was concerned about the condition they were in when they arrived. I emailed customer service, and spoke with Cheryl who said to cut them back by 1/3 to 1/2 and they should start growing within a month or so, not all would sprout out at the same time however.
Well, it's been about a month, and while I water them regularly, they seem to be getting even more dried out, I'm almost sure they're dead, and felt that they were the minute I first saw them, so I don't have much faith at this point, but I will give it a couple more weeks or so, and then proceed from there. I don't know how long it can take for these trees to break out of dormancy, my experience with the same type of trees, in bareroot form, it didn't take as long as these are, and in fact, the bare trees I purchased in the past, clearly were starting to bud out with LIVE buds, unlike these.
As I said, I have purchased many bare root trees in the past that were of good quality, however I feel that clearly this batch was not, and in that regard I am disappointed with Greenwood Nursery so far, but will reserve final judgement for a couple more weeks or so.
On Jun 4, 2012, Cearbhaill Russell, KY (Zone 6b) wrote:
In July of '11 I ordered two Cornus kousa dogwoods.
I chose Greenwood as my vendor purely because they were so close to me that I can receive my items in one day, thus (presumably) reducing shipping shock.
I received two dried up sticks with not the first leaf.
Where does one even find dormant dogwood twigs in July?
Clearly they keep stock dormant in coolers.
I contacted Greenwood and was told by Cheryl to plant the trees and care for them for six weeks, which I did despite knowing a dead plant when I see one.
After six weeks I again contacted Greenwood and after exchanging far too many emails over far too many days I was finally told that if I paid shipping again they would replace them the end of October.
I agreed and waited.
The end of October I received two replacement kousa dogwoods, each fully leafed out and both drier than sand. There is no conceivable way these plants were in good shape the day they were shipped and completely dessicated when I received them the next day- it's simply not possible. They were crispy critters, leaves crumbling every time you touched them.
It was not that hot.
But I again went through the motions of planting and caring for the two trees and now spring to summer '12 the two sticks are still just as dead as they were last fall- no color in the cambium at all, no leaves, no nothing.
I understand poor quality plants, and I understand plants not surviving stressful conditions. What I do not understand is being within the one day shipping area and receiving dried up crispy dead sticks.... twice.
And I mean they were dry like they'd been hanging in a dehydrator. The weather was temperate and I am always home to receive- nothing out of the ordinary occurred to explain my losses.
Because of limited local availability I do most of my plant shopping online and over the years have purchased from every high profile plant vendor in the contiguous 48 and this has been the only one I have had this degree of failure with- 100% death is pretty bad.
The fact that I can literally get plants from 1000 miles away in far better condition is very telling to me. Something in their shipping or prepping to ship procedure is not working.
I was extremely disappointed then and remain so now.
I will never ever spend the first dime on them again- it's easier to just throw cash directly into the trash.
I am writing to let you know how happy and impressed I am with this company. Their packaging is by far the best I've ever seen in mail order plants...and believe me, Iíve order from almost every site out there!! Everything was beyond my expectations. Decently-sized, healthy plants, fantastic root system, superior package and very attractive prices. Kudos. They have me for life!
We have ordered several fruit trees and also day lilies from this nursery... everything has been as advertised & better... in fact, we had a landscaper do our property at a very hefty price when we first moved here and almost 50% of what he planted died. Everything we have purchased from Greenwood has thrived, they have a 100% record and their planting instructions were helpful as we are non-gardeners. I have found them more than willing to offer great service and helpful advice and have also benefited from their Utube videos. I would recommend this nursery highly.
Posted on April 8, 2011, updated December 30, 2011
I placed my first order with this company last week for:
10 Hansen Hedge Rose
6 Dappled Nishiki Willow
I recieved email confirmation of my order and a 10% member discount as I joined their email/newsletter club.
So far,my experience has been positive and I will update upon recieving the plants that I ordered.
On December 30th, 2011, JMKM1976 added the following:
My Hanson Hedge Roses grew nicely this year and even popped out some pretty flowers. My Dappled Nishiki WIllow were growing nicely as of the coming of cold weather. It is still be be seen how well these winter over.
Ordered 120 black berry plants this past spring. Upon recieving my order I called Brenda and explained what very poor quality plants I had recieved. They were very tiny and most had no root sytem just a white bulb forming at the end .
( not 2 year #1 as advertived). Brenda said I had to plant them and give them a chance. Two months later 45 plants had not started to grow and the remaining were doing poorly.
Brenda said the would replace them in the fall. That is to little to late as I could not miss the growing season. I told her they had wasted my time and money and wanted no further dealings with them. I replaced the plants from another nursery and they all grew very very well. Do not waste your time and money with Greenwood Nursery.
I ordered english ivy. It is the best quality live plant I have ever gotten from an online order. The packing was perfect. There was no loose dirt or broken stems. The roots were strong. I have gotten over 100 plants online and these are by far the best quality. When my wife saw them she said to order whatever I wanted from Greenwood.
On Oct 17, 2011, carolinahelen South Thomaston, ME wrote:
My order from Greenwood Nursery for plants and fertilizer packs arrived yesterday. I opened the box today and was amazed at how well everything was packed and how green, healthy, and wonderful the plants are! I have never had such a perfect shipment from past mail-orders from other companies. I will definitely order from you again next spring for my Maine cottage perennial garden.
On Jul 14, 2011, dontbuyGreenwood Clifton, NJ wrote:
BEWARE OF GREENWOOD NURSERY, my experience with them was terrible they legally steal your money and give you dead trees then if you complain to them they tell you to send them more money for shipping and handling if you want a replacement plant...they seem to do this regularly..
I purchase two White Diana trees I planted them as instructed in my garden one on each side of my garden and couldn't wait for them to bloom, one leafed out but the other one didn't so I complained to Brenda, in order to get a replacement tree I had to pay shipping and handling for the replacement tree, so I paid the S/H and when my new tree arrived it was only 3 feet tall not 4 to 5 feet tall as advertized, I was not happy with this tiny little tree but planted it anyway well this tree did not leaf out either, I gave it months to leaf out and it still didn't leaf, so again I contacted Brenda and complained to her she told me in order to get another replacement tree I had to pay shipping and handling again...when your tree doesn't leaf out they make you go thru all this trouble of taking photos of the tree and sending it to them, I have purchased many plants, bulbs and trees from other companies and if something doesn't bloom they replace it no questions asked and no extra shipping charges they stand behind there plants unlike Greenwood Nursery.
This is how they legally steal from you they send you dead trees and keep your money and then tell you to send more money to replace that dead tree, what a scam Brenda how are you still in business is beyond me... I was pretty piss but needed that other tree to balance out my garden, so I had to pay S/H again, the tree arrived I planted as instructed when spring came around I couldn't wait for it to bloom when the first bud bloom it was pink I had order white, Brenda sent me the wrong tree, I was suppose to get a White single Diane tree instead I got a pink/mauve colored double Diana which doesn't match my white single Diana now I have one tree on each side of my garden that doesn't match each other they are both very different....
The same thing happen to my friend I warned them about buying from Greenwood but they did anyway when there plants arrived Brenda sent them a twig of only 5 inches with some tiny roots to them can you believe that it was suppose to be a 5 ft tree, they also never sent them a shrub that was suppose to be in a container, so they had to pay shipping and handling to get the right plants that they ordered, this company is just disgusting they should be put in the Hall of Shame for scamming people and taking there money and sending them dead tree...
Posted on June 9, 2011, updated June 16, 2011
Posted on June 7, 2011, updated June 9, 2011
I purchased a Nishiki Willow in tree form approx three weeks ago. I arrived quickly and packaged well. The red flag came up when the the single branch had absolutely no leaves or sprouts along t.. It was very dry and the very small twigs toward the top were brittle and broke off easily. I don't understand why you would even ship this? Pretty much dead on arrival! Since than it has failed to grow despite my careful attention to it. I've emailed them for a response and resolution twice without a reply and just emailed again to ask for a fair resolution. It was my very first order so at this point it would be difficult to order again until they replace the poor stock sent. I want to change my experience rating but so far I feel ignored. I will update when I hear from Greenwood Nursery.
On June 9th, 2011, dansb added the following:
Got a reply similar to the other negative reviewers. When looking for a vendor pick one that offers a "no hassle" or "unconditional money back" These folks don't want to refund or replace the bad stock sent. Too many "hoops" to jump. I have done the "scratch test" they request like others were told to do and sent a picture of the tree in question.....no reply. Not sure if its worth fighting over the thirty dollars! There are many many companies out there that treat the customer with respect and listen to their needs and concerns. My experience tells me to shop elsewhere.On June 16th, 2011, dansb changed the rating from negative to positive and added the following:
I was given a refund as the tree I ordered was out of stock. Don't quite understand them shipping "dormant" stock but thats how they do it.
On Jun 12, 2011, bkm_trees Rigby, ID (Zone 4a) wrote:
Ordered some Siberian Elm in April. Weeks went by without any communication from the company. When we called, we were told the shipment would be sent in late May. When the trees arrived, they were barely sapling twigs. After lots of TLC, most have survived.
I bought kew (red) lavender from Greenwood. I was amazed when I received them..their packaging was by far the best I've ever seen in mail order plants! Shipping time and costs were very reasonable also. I would defintely recommend them to anyone. Great company with very nice people!!
On May 11, 2011, vparmle Granite City, IL (Zone 6b) wrote:
I have been ordering from Greenwood Nursery for several years and couldn't be more pleased with the results. For example, I ordered 6 Nishiki Willows which arrived quickly as bare-root plants. Planted them in the fall of 2009 and my husband proclaimed them dead soon after but as he is not a gardener, I ignored him. The following spring they leafed out beautifully and this spring I have an outstanding and compliment-generating 8 ft hedge. I've ordered knockout roses and barberries in the past and have an order placed for more Nishiki willows and reubekias this spring. The service and quality are excellent; their bonus plants, a treat; their prices, outstanding!
I ordered 2 burning bushes, tree form and 3 red kew lavender plants from Greenwood Nursery. About 3 weeks later my order arrived in pristine condition. All plants were wrapped very well and with care. The trees are beautiful, one a bit more than the other, but both lovely. The trees have now been planted for a couple of weeks and are doing beautifully. The lavender plants are doing great too. The best online nursery I have ordered from!
On May 6, 2011, SteveIndy Greenwood, IN (Zone 5b) wrote:
Posted on October 19, 2006, updated May 6, 2011
I ordered four "Princeton" American Elms on Saturday, 10/14. Trees arrived today with standard shipping - that alone impressed me, since I have never seen turnaround on trees like that before. I will be moving to a new property soon and plan on planting them there. The packaging was about the best I've seen, with the pots securely wrapped to prevent the soil from coming out and plastic airbags were used to keep everything in place. The trees arrived in great shape. Great first-time experience with these people and there will surely be many more for me.
On March 29th, 2007, SteveFtWorth added the following:
Well I am pleased to say all of my Princeton Elms are sprouting (though I wish I had ordered the gallon size!), and my other orders of Thujas/Arborvitaes and fruit trees/Bradford Pears appear to be doing very well. Only one cherry and the three fruiting pears have not sprouted, but it's still early. I am very pleased again with the quality and the healthy appearance of the plants. I just ordered some more stuff from them this week!On May 6th, 2011, SteveFtWorth added the following:
An update four years later.....all three of my fruiting pears have pears on them right now and one in fact (Moonglow), while maybe 10 feet tall, has 75-100 pears on it as write this, without exaggeration. Hopefully they will make it to ripeness as I believe the squirrels got them all last year before they got any size to them :-) My four Princeton elms are all still alive and very healthy - two of them have not gotten very large (maybe 7 feet) while one is about 15 feet tall and the fourth over 20 feet! Pretty impressive for trees <2 feet tall upon arrival after just four years. I believe the differences are due to spotty soil conditions in my yard. I am very pleased with the health and vigor of these trees as well as rapid growth and development. If I need more trees this year I will definitely consider Greenwood again as a great source. The Bradford pears I ordered are also thriving. Cherry trees didn't make it but I am sure it is something I did (all of them were in the same area), and to have the success I have had I'm very happy.
Bought 185.00 worth of cedar green giants fall of 2010. From the start they were sickly. I emailed and Brenda and told her she said they will be fine. Its spring and they are dead I asked to have new ones shipped to me and she wanted to charge me 120.00. I said you wont stick by your plants than I will contact the better business bureau and make a facebook page on how I was sold bad trees. brenda than stated how she would sue me if I said anything bad! This is how they do business? Threaten to sue? Run... do not buy from these crooks!
Ordered Hybrid Poplar trees and received Hybrid Willow trees...... If you would like to play the lottery when ordering your next addition to your yard and/or garden then go ahead and order from them....
On Apr 7, 2011, kacton Hasbrouck Heights, NJ wrote:
I'd been eyeing a red rocket crape myrtle for some time and finall decided to buy one from Greenwood Nursery. I was expecting a stick with no branches or leaves. I was MORE than pleasantly surprised to receive a tree with leaves and branches, packaged gently with no damage!
More amazingly I have paid up to $50.00 at other websites for trees which were literally sticks with nothing on them when they arrived.
My Greenwood Nursery crape myrtle was BEAUTIFUL! They sent a gorgeous specimen and it only cost me $19.95.
Great job and I've recommended their nursery to many of my friends looking for crape myrtle trees.
The Burning Bushes arrived in early January in very good condition. Packaging was great! There were not enough of the small bushes so my order was completed with the larger bushes - very much appreciated. I will order from them again.
This is my first time to order bareroot plant. It was surprisingly pleasing and time efficient. Out of the 150 I needed approximately 125 for the project. The plants have been in the ground about 2 months and are doing great with the exception of 5 or so but that ok as I plant the excess in an area where I can replace these few plants. As I had to plant quickly, the failing plants were probably do to my method as the plants were healthy when received. I'm also surprised with how well the 5 butterfly bushes are doing. Before ordering I communicated several times with Greenwood Nursery by email & phone the customer service was excellent. My biggest concern was being home to receive the plants and having the site plant ready. They did a great job with that process.
On May 4, 2010, davesgardenblog Bonfield, IL wrote:
I placed a large order in fall. Some stock arrived in time, the balance was held until spring. I had 10 spicebush bare roots delivered for immediate spring planting. Upon opening the plastic bag I noticed they were bone dry and the finer roots, those that were still there, broke off while separating them. This packet was obviously DOA. Called and was put in touch with the owner who said they will grow if I wait 6-8 weeks. I explained 50 years of growing nursery stock these are dead. "No you have to wait 6-8 weeks. I had them in the ground and of course no growth on brittle dead wood. Called again with the news and was told, "more time needed".
Finally told Brenda I was shipped dead stock. Her response was since it was on sale there is no guarantee. I object to being shipped dead stock with "no guarantee".
Save yourself some time. If you have to order from Greenwood (name is ironic) just give the money to your church and push used popsicle sticks in the ground. Same results less aggravation.
My experience with Greenwood Nursery was very pleasant. I received my order in a good time frame. Everything ordered was moist and very healthy looking. No disappointment here. I highly recommend Greenwood Nursery!!!
My orders have been more than expected with helpful on-line suggestions about how to get ready for the order and questions answered promptly. Extra items seem to be part of every package providing me with new gardening ideas for the freebies. My trees have been green (green giants) and healthy and I have planted them in our "temporary" garden while awaiting final plans with no problems whatsoever. I am a happy Greenwood customer!
Hi, I can not begin to tell you what great experiences I have had with Greenwood Nursery. Since we found Greenwood Nursery on the Internet we have the most beautiful garden in the neighborhood and did it all on our own with shipping right to our door, how simple! We are so very impressed with the shipping of the plants and trees and they are healthier than the plants and trees we were purchasing from a local nursery. Not only that but they are spectacular, including the trees. We even had a time when we didn't get to plant our trees and plants until probably three weeks after they arrived and I thought for sure they wouldn't make it, but THEY DID and are thriving beautifully! We get so many compliments, people driving and walking by actually stop to ask about our garden and where we buy our plants...etc. We have passed on the internet address of Greenwood Nursery. My husband is even harder to impress than I am and he can't believe how healthy the plants and trees are and he is very happy with all of our purchases! Not to mention how helpful Brenda has always been with our orders when we want to make changes prior to shipping...and all of the helpful tips...free plants and gloves and sometimes even free shipping which is incredible. I can't say enough positive things about Greenwood, FANTASTIC!!!!!!!!!!! AA++++++
I recently ordered Creeping Phlox from Greenwood. Their service was excellent in every way. The plants (15) were healthy and in excellent condition. And they were packed with extreme care. I ordered them on a Thursday, and received them the following week. I would not hesitate to order from this nursery in the future.
I was very disappointed with my experience with this company. I paid $24.95(well, they did give me 10% discount) plus shipping fee $13.95 for a tree form Forsythia. This is what they describe on the website : "Size at time of shipping: 4 year old transplants, four to six foot husky tree-form, professionally trimmed and trained." I was confused when I got my order. Indeed It is a Tree form (If they define a single twig with some roots called a tree) 4 year old? I don't think so. Look at how big my forsythia bush can grow after 1 year. I was not convinced by such a thin twig I got at all. I sent them an email asking for an answer. Never replied. I think I learned my lesson and will never buy from them again.
On Jul 31, 2009, go2lightspeed Chapel Hill, NC wrote:
I ordered 3 Cherry trees on the "Clearance Page" That's my first mistake. That's essentially where they unload all their dead junk because it is not guaranteed. I paid $60 for the order. They arrived a week later and I planted them that day following their instructions. When they arrived they were wrapped in plastic and had semi-damp shredded paper around the roots. The trees had NO branches whatsoever. Only a few pathetic looking buds. They looked dead. I watered them every few days and we had plenty of rain, as well. 6 weeks later, they're still dead. Brenda claims they're dormant. No, they're dead. I scratched off some bark near the base and there is nothing green. I will NEVER order ANYTHING from them again. Don't waste your money!