I purchased a couple of two foot bald cypress trees in February and planted them. I live in south louisiana and by mid April there was no foliage on any of the trees. I contacted Greenwood about the issue and they sent me replacements for all of the trees which were dead. I have since planted the new tress and all are doing great. Greenwood is an excellent company who stands by their policies. I have recommended them to friends and family.
We bought pea shrubs from Greenwood Nursery and they were sent when the time was appropriate for planting in our area. The plants were beautiful upon arrival and all but one thrived. I contacted Greenwood Nursery to see if we could get a replacement for the plant that died, and Cheryl got back to me very quickly with the tracking number for the replacement plant, which I will receive next week. I have been very pleased with the plants we purchased and with the excellent customer service. I look forward to purchasing more plants from Greenwood Nursery in the future!
Posted on May 16, 2008, updated June 11, 2015
So, I\'ve waited and waited (ordered in mid-January, it is now mid-May), and I don\'t have what I ordered. On the plus side, and the reason this is neutral over negative is because I can\'t find any evidence that I\'ve been charged for what I ordered and haven\'t got - this will turn negative if that changes.
I also tried emailing before coming here - over a week ago (longer probably) I sent an email to firstname.lastname@example.org asking about my \"order\" - I never got a reply.
I ordered from the website, and despite the fact that I didn\'t get an email regarding my order (unusual) nor did I get an order number, I was willing to wait and see. So far one of the few emails I\'ve gotten from Greenwood was a confirmation that I had registered on the site, and I had to hurry if I wanted the 10% discount. I placed my order for Wintercreeper, Purple (12) POTTED plants, Creeping Red Thyme 4\" pots 3 plants, Fern Burgundy Lace GALLON ( 1 ) the day after I registered. The other few emails (three, I think) were wanting me to join a mailing list of some sort.
I really wanted these plants, and was willing to pay more because Greenwood shipped live plants. But what is actually most upsetting to me here is that I chose Greenwood based on one fact and one fact only - they had a good reputation on this site. I\'ve ordered (and had GOOD results) from companies that have a less than positive rep on this site, but the one company I try ordering from that has a good rep here is the one company I have crap results with. Weird.
I would just try placing my order again, but worry that if I did place a second order somehow my first order would be found or finally shipped. Well, that and they\'ve effectively gyped me out of the ten percent new members discount at this point.
On May 23rd, 2008, ConGar added the following:
Okay, so totally ignore the above. The problem with getting my order here was not in any way Greenwoods fault, nor was it my own. Lets just say there was a problem that I couldn\'t have seen coming with the CC I tried to use. At the time I placed my order there was no problem with said card, but between the time of placing the original order and posting my review a problem came up. Yes, the problem was there when I posted my review, but at that time I didn\'t know about it.
So, anyway after posting the above, I got a call from the CC company, and went through all the jazz that goes along with that. About a week after that I started thinking about resubmitting my order with Greenwood since I suspected the CC problem was the reason I hadn\'t got my order from Greenwood in the first place. So I got their number (which is toll free, had I known that I would have called rather than sending an email in the first place) and wrote down what I wanted and called today. Why not just order from the website again? Well, I wanted to make sure I wouldn\'t actually be doubling my order.
I also mentioned that I tried emailing Greenwood. Well, after reordering today... I\'m not saying they did or did not try to reply to my original email - I don\'t know. However, it is possible (likely even) that they did and their email got lost in the mountain of SPAM mail I get daily, because I was looking for something from Greenwood, not a specific person.
(I tend to check senders rather than subject lines.)
So, it may have been that they did try to respond but since I was looking for something from (or along the lines of) service(at)Greenwood that I deleted their reply email unopened.
Anyway, for now I\'m leaving this neutral since I don\'t have my order yet, but I thought I would be fair to Greenwood and come back to give a brief explanation of what had happened since it wasn\'t Greenwoods fault. Hopefully, when the plants arrive they will be in good shape and I can change this to a complete positive.On June 5th, 2008, ConGar changed the rating from neutral to positive and added the following:
Well, I arrived home from work today to find a box blocking my gate... Actually, there was two, but only one is relevant here.
So, lets start with the best looking item - the fern is looking good. It\'s also in a big pot, so it should actually be okay until I can do something else with it.
You see, when I called and placed my order I was told second week of June, so I wasn\'t quite ready. That is not a gripe, just a fact. What\'s even funnier is that I got the package before I got the email saying it had shipped so I really wasn\'t expecting it to arrive today.
(That isn\'t Greenwoods fault, but mine because I only check email once a day.)
Anyway, I suppose I should say that nothing in the order looked bad, just small.
In one case (the thyme) very small. I\'m thinking it might be a good idea for me to put them in a slightly larger container to allow them to get a little bigger before I put them in the garden, but they seem alive and healthy so maybe if I can just baby them a bit they\'ll do well.
The Purple Winter Creeper is what surprised me most. Those are in very small containers, I\'m certain there\'s barely enough room for the root of one let alone two, and it seems that there are two in each container, which means I need to get them transplanted ASAP.
However, the plants themselves are quite large, at least half are very ready to go/grow. The other half also looks nice and healthy - I was just mostly surprised by the small containers. To give you an idea, the containers for the PWC are actually smaller than the containers for the thyme. Still since the plants themselves look healthy I\'m going to cross my fingers and hope for the best.
I really hope the PWC does well, because this is the second year I\'ve tried with it. First year was with dormant stock (from another company) and I never could get even one of those to break dormancy, so hopefully live plants will serve me better.
Finally, I should admit that I did a quick count of the PWC to see if all twelve plants were there, and I admit they seem to be, otherwise I would have held off on posting this until tomorrow when I\'ll get the pots to repot them. Since they are so close together I won\'t be sure of the count until I repot them.On June 11th, 2015, ConGar added the following:
So, years later and I'm still positive about this company - despite having lost the fern I mentioned above. That was through no fault of the company - it did make it through two years (which I have no doubt outlasted any warranty) until a health issue led to me not protecting it through the winter - I tried, but it had done went through at least one frost - maybe two.
The purple winter creeper on the other hand survived my years of neglect and is still going strong today. Alas, it hasn't quite choked out the weeds like I was hoping, but a couple years ago I noticed that it had covered the hillside garden. Oh and this is despite having a major ice storm the year after planting which took out the old tree that provided some shade to the area.
But enough about years past. I wish I could give Greenwood another positive, but I'll have to settle for updating this one. Actually, I feel a little bad to be honest - a couple weeks ago I reported a dead plant and what I was sure was a dying plant. Oh and a plant that still hasn't done anything since planting - more on that in a moment. Anyway, the first plant is most certainly dead, but the second one might actually be recovering - at the time of reporting it had as many brown/dead leaves as bright green - now it seems to have more green than brown so I feel a little bad that I didn't wait to report. I mean, yes, it could still die, but it seems to be making a recovery.
(And I have it isolated now so in case whatever is the problem hopefully won't affect the others.)
There was no hassle on the above either - I mean Greenwood didn't make me jump through hoops before offering to replace. I simply sent off the email with the details and today I received the replacements, which looked GREAT!
However, the other plant (a hibiscus) still hasn't done anything at all. And I mentioned this in the original email, but at that time I wasn't asking for it to be replaced just wondering if I should feed it or maybe water it more, though recently we've had plenty of rain, or at least I think so. Still it's been another week or two and it still hasn't done anything - the problem on this one is that they mentioned wanting a picture of the plant plus where it's planted - not unreasonable (I'll add) just not really possible for me to provide. You see, the only camera I have is on my cell phone, but alas my cell phone is not connected to the internet so while I can take a pic with that (and could sent the pic as a text message) I can't take a pic and actually email it.
On the other hand, I'm not too bitter about this, which is why I'm not lowering the rating. In another week I'll ask if Greenwood can provide me with a number that I can send a text photo. If they can do such a thing great if they can't well I'm sure I can live with it, especially since they may have already replaced a plant that it may have not been necessary for them to replace after all. What I mean is that I won't feel I've lost anything.
In early Spring, I ordered 2 Aphrodite Hydrangea bare-root shrubs from Greenwood Nursery. I had been looking for these on-line and was pleased to find them available at a very fair price. They shipped promptly, were well packed, and looked very healthy. I consider myself experienced and wanted them to leaf out before putting them in their permanent location. So, I put them in pots with good potting soil and a good dose of granular fertilizer. Wrong! After 4 weeks, they just sat there. No new leafs. I called Greenwood and spoke to a very courteous, nice, and helpful woman who told me bare-root shrubs should be planted in their intended locations in plain dirt, no fertilizer is to be added for one year. She told me the fertilizer burns out struggling hair roots. She kindly offered to check inventory and send me replacement shrubs. I planted these according to her information and they have leafed out beautifully and thrived. Well, an old gardner learned a new trick. This is a quality nursery in every way. I have given a somewhat longer explanation, because I fear other gardners may also be planting bare-root shrubs wrong. I will be using this nursery again and highly recommend them.
I ordered a number of plants back in the Fall of 2014 and this Spring I noticed one of the Pink Mulhwy was not growing so I reported it to Greenwood Nursery and they responded soon with a replacement. I will be ordering again from them since I know they guarantee their plants.
On May 18, 2015, Sofi Colts Neck, NJ (Zone 7a) wrote:
My recent order from Greenwood Nursery really exceeded my expectations. I received 40 Vinca minor "Ralph Shugert" in four inch pots and they were outstanding. Each one had several long mature stems and many new ones developing in the center. Every pot was full of healthy roots. I will be back for more!
On May 15, 2015, juni2085 Rolling Meadows, IL wrote:
I am writing to let you know how impressed I am with Greenwood Nurseryís customer service! I placed a purchase for some old fashioned lilacs for a Mother's Day gift for my mother-in-law. I was not sure if I may have missed the season window for shipping or not, so I shot an email out to their customer service department. Cheryl from Greenwood Nursery responded almost immediately to my email and let me know that she was working with Brenda in scheduling to be sure that my plants shipped in time for Motherís Day. Not only did she respond right away, she also sent me a follow up email letting me know that there was no reason to worry, Brenda was on it! And to top it off, Cheryl followed up after the plants shipped to let me know if there were any questions or concerns about anything, or any help with planting, that my mother-in-law could contact her directly and she would be more than happy to help her out. These are employees who really care about not only their products, but their customers! I cannot wait to order again through Greenwood Nursery!
On May 8, 2015, EastGreenwich East Greenwich, RI wrote:
Ordered some rose bushes for my sister in Arkansas, to memorialize her late father in law. The plants were shipped in April as promised, and they arrived with buds already on them ready to plant. She is thrilled with the first blooming, and they are doing exceptionally well. Very helpful personnel at Greenwood Nursery, and it was my first time ordering from them. I will keep them in mind for future plant needs!
On May 5, 2015, Muffin17 North Chelmsford, MA wrote:
I ordered 100 bare root Vinca Minor which arrived on schedule and surpassed my expectations. Because the price was so reasonable, I expected very small plants with limited roots. To my pleasant surprise, the plants and their roots are VERY SUBSTANTIAL. I would order from Greenwood Nursery again and advise other gardeners not to hesitate.
Hello... just a note to thank you for my plants. For those that are new in gardening,like me; I must tell you that Greenwood's plants are twice as big, with leaves and greens, than the other nurseries that I ordered from. I am starting a "grass garden" and have ordered many ornimental grasses from different places. As I receive them, I will tell you that,for example-
three Karl Foerster grasses from you were a foot tall and about 8 inches wide... the other guys' arrived, and were 4 inches high and three inches across (A PLUG), as if they mowed the yard first, before potting them for me. Just about the same price, and 3.5 inch pots for both.As a bonus for me, you put my first two orders together to save me 2 shipping charges. Needless to say, I ordered more things last night from Greenwood Nursery.
This was an excellent online ordering experience. I was unsure when I ordered 3 Bi-Color Butterfly Bushes from Greenwood. I really wanted the Bi-Color and could not find them anywhere locally. This was a first time order and I didn't know what to expect. Their communication was great. The let me know when they would be shipping my order and I received another email the day the order actually shipped. It arrived one day before the actual delivery date :) . I was concerned the plants in the 4" pots would be tiny/wilted/dead looking. I was SO pleased when I found plants much larger than I had expected and in perfect condition...the soil was still slightly damp. I planted them right away and they are already growing. I highly recommend Greenwood Nursery! Can't wait for my plants to bloom. Thank you Greenwood!
I just placed my fourth or fifth order with Greenwood Nursery. I ordered honeysuckle, red twig dogwoods, lilac and giant pussy willows. The pussy willows are just that - GIGANTIC. In fact, I had no idea they'd grow taller than my house. The dog woods I planted en masse and at first wasn't sure if they'd grow so closely together. They did and make a beautiful winter hedge when they are all red (a beautiful contrast against a backdrop of Iowa snowy winters). The honeysuckle are growing and in fact I received one extra plant when placing my order (not sure why). The lilac bushes a doing quite well, though I wish they'd grow as fast as the pussy willow. They are fragrant and healthy. I had two dogwoods that didn't make it, and Greenwood Nursery quickly replaced them the following year (NO QUESTIONS ASKED). I plan on purchasing ground cover plants this year (sedum) and possibly some fruiting trees. I have referred my neighbors and friends to purchase, which is a big deal to me. I would not refer my close friends and family to just anywhere. Greenwood Nursery is great IMHO.
This is the first time I've ordered from Greenwood Nursery. My plants arrived very healthy, and the packaging was excellent. My plants are growing very well.
I wanted to comment on receiving trees that look like dead sticks. Thirty nine years ago, I ordered a weeping cherry tree from a catalog. I received a four foot dead-looking stick, but planted it. After a period of time, I was ready to pull it out, but my husband said to leave it alone. Seven years it bloomed, and thirty nine years later I have a huge, magnificent tree. If you get a dead-looking stick, give it a chance.
I have not received my plants yet, but I did have a very positive experience with Customer Service. I have worked in that field for years, and this was excellent. They are prompt with their acknowledgement emails, quick to advise of any problems, and more than willing to work with you. I had a delay in part of my order, and by my choice, I put off receiving anything until the entire order could be shipped. Not a problem, these things happen. But then our plans changed and I had to cancel part of the problem. No problem on their part. The part of the order I wanted to retain, was processed and will be shipped in due course. I do not expect huge plants, since they would be impossible to ship without damage. So we will see what happens when I get them. However, the customer service has so far been excellent.
My experience with Greenwood Nursery from start to end was nothing but excellent.
When I had a question, it was replied to with expertise and timeliness.
When I had problems setting up an account online, the matter was resolved quickly, and I was able to shop that same day.
When my plants arrived, I was so very pleased with the way they were packaged. The damp newspaper and plastic wrap preserved them so well that even though I had to wait a few days before planting due to weather, they were just fine; the leaves never wilted or browned. When I ordered 50 bare-root Vinca, I was nervous about separating them all, but when I saw that each one was hand-tied individually, it made the planting process so much easier. That kind of attention to detail is appreciated.
This year, we had unusual amounts of rain, and I was afraid that I may have lost my newly-planted shrubs, but as the water has dried up, the leaves have begun to bud. Needless to say, I am thrilled with the quality of these plants.
I appreciate Greenwood Nursery's commitment to quality products and customer service, all the while having outstanding prices. It was a pleasure working with them, and I intend to buy exclusively from them in the future.
This was my first online purchasing experience. I was very leery about ordering online but I had read positive reviews so decided to go for it. I order 10 rose of sharon shrubs that arrived in spring for planting. I followed instructions but for some reason they only one leafed out. I know 2 died for sure so I contacted Brenda at greenwood nursery for help on what to do next. She quickly sent me new cuttings no questions asked and they are now doing great. I was so impressed with the customer service they provided as I have had much worse experiences with brick and mortar nurseries when i needed help with my plants. I will continue to order from them for all my gardening needs.
I have ordered from Greenwood Nursery several times in the past. The plants have always done very well, and I always check availability of the plants I want there first when ordering. My last order was the first time I have had a problem. I received my order and when I opened it, I found an invoice for someone else, and I had their plants. I called Greenwood Nursery and since it was after hours, I left a message explaining what happened. The next morning I received a call from GN and explained the situation. I was told to keep the plants and they immediately shipped another package to me with with the correct plants. They included extra plants with my order. I couldn't be happier with the company or their customer service.
I would like to say Greenwood Nursery is top notch. I ordered two Persian Lilacs one which died. I wrote an email to the nursery and right away same day service had me a replacement on the way. That is customer service and fantastic PR work MAX! I am very impressed with this nurery compared to another I dealt with in the past which tried to lay the blame off on me for plants succumbing. The only way I got any action was to file a complaint with the BBB then I was over whelmed with apologizes and offers of a replacement. Unless Greenwood Nursery changes their theme as far as CS & PR I will buy here again.
Wow! Ordered a Drift Rose through Greenwood Nursery and was thrilled to receive a much larger plant than expected. Very healthy; lots of foliage, and already with a few blooms! Quick shipping, too--very pleased with this company.
On Jun 12, 2014, CountryBoy50 Millington, TN wrote:
I ordered 3 Triple Crown Blackberry plants last year from Greenwood, gave one away and planted the other two in a 6x12 spot in the garden, after working in a goodly amount of composted horse stall cleanings. The plants took right off and gave us a handful of berries a few months later. After that, they spread like there was no tomorrow. I had to cut them back a couple of times when they grew outside the edge. This year, we started harvesting on June 7, picking enough berries to fill a quart bag. Two days later, another quart bag. One day later two quart bags, and yesterday well over 2 quarts. The berries are delicious and incredibly large, some up to an inch wide and 1 3/4 inches long. Triple Crown lives up to its billing!
If one wants to experience the BEST in customer service, then I can wholeheartedly recommend Cheryl at Greenwood Nursery. I am located in the Appalachian mountains in North Georgia and get all my products from Greenwood Nursery over the internet. Last fall I purchased many a bare rooted plant that i planted for rooting over the winter months. This winter was one of the coldest in record for Georgia and 4 of my 5 Fragrant Honeysuckle plants failed to root and were still dormant this spring. There were clear signs that the sub freezing temperatures did them in. Well, a simple and single email message to Greenwood Nursery resulted in Cheryl sending four rooted and actively growing Honeysuckle plants at no charge!!!!!!
Greenwood provides me the best in service and with a friendly professional approach to all my gardening needs....from snake repellent to ground cover to flowering bushes.
Thank you Cheryl and all your staff at Greenwood.
I ordered 10 potted Vinca minor plants and 3 Lady Lavender plants to be sent to friends. They arrived last Friday, and my friends were very pleased and told me how impressed they'd been by the careful and expert packing.
I went to visit them last weekend to help with the planting, and the plants were all thriving and beautiful! We planted the vinca about 18 inches apart with no trouble in the area they'd chosen and planted the lavender in containers on the patio so their fragrance could be thoroughly enjoyed once they blossom and bloom.
While this may start out with a problem it ends with flying colors... so keep reading!
I placed an order for a crepe myrtle and it was shipped. Unfortunately, when I opened the box, it had not been staked and the poor thing was broken off 1" from the dirt. I called Greenwood Nursery and left them a voice message. 48 hours later, Nancy called me and apologized and told me not to worry, they would send out a new one, and they did. It came in 4 days...was staked with a large bamboo stake, and the pot was fabulously wrapped in plastic so not a bit of dirt escaped. The baby tree was COVERED in buds, and not one was broken. I was astounded.
When you order nursery stock by mail, problems occur. At least over the years, that has been my experience. This company contacted me promptly, APOLOGIZED, and quickly replaced the item. I have never seen such great packing on the second plant... so based on my experience... they are wonderful... and I would not hesitate in the least to order from them again in the future. A very happy customer in Spring, TX
Just received my latest order from Greenwood Nursery and am again super happy with my order! The adagio grasses arrived in environmentally friendly packaging(love that!) and are a beautiful addition to my yard. Being a new homeowner, the staff, esp. Brenda, have been a HUGE help when I call with questions about what should go where, recommendations, & proper care of plants. The knockout roses I ordered about 4 years ago are now over 5ft tall and 6ft wide!! They truly are knockouts!! I highly recommend Greenwood Nursery as they are my go-to for all things plants. They always exceed my expectations!
I bought two bare root gingko trees. I was doubtful at first, but the one, which was planted well is doing marvelously. After just a few weeks it has many leaves and looks very happy. The other was planted too low and in a swampy spot and is struggling.
I was pleasantly surprised at the results and will probably buy from Greenwood Nursery again.
I ordered a Harry Lauder's Walking Stick and paid a nominal price for it! I'm so happy with this plant. I ordered the same thing from Farmer's Seed, and paid more money, only to have it come in a sad dormant state with a 3" stick. The one Greenwood sent was healthy looking, in a trade gallon container, with at least 15" of tree with branches and leaves; appropriate for this time of year. I dont understand sending dormant plants at/above live plant prices at this time of the year.
Besides the excellent condition of the plant, I wanted to comend them for their shipping practices. The plant shipped successfully in shredded brown paper, which I was able to compost. Thank you for not sending packing peanuts and an overabundance of plastic!!! This was the most memorable thing about this company. I ordered from many online nurseries and found this to be the best, and most responsible, method of shipping. Thanks!!
I was looking for a rose hedge and found Greenwood Nursery online. I was inquiring about Rosa rugosa varieties and Cheryl suggested Rosa Hansen for a living fence. I am so grateful I took her advice and that I came across Greenwood nursery! The prices were so reasonable and the rose hedge went from bare root plants to a full on flowering hedge in 18 months. It is stunning! Tall, beautiful, and tons of flowers. I will definitely shop here again. In addition, their customer service is tops! They promptly answer questions and have great advice - obviously!!
On May 20, 2013, mummaru East Bridgewater, MA wrote:
I am totally happy with my first purchase from Greenwood Nursery. I ordered 5 fragrant honeysuckle plants and promptly received 6, all with either buds or leaves or both. They're in the ground and growing already :) Oh, and I was very impressed with the care the nursery took in packaging - nice, recyclable shredded paper. Kudos - I'll be back!!
On May 18, 2013, dmarie1960 Fredericksburg, VA wrote:
I have ordered from Greenwood Nursery several times. The plants arrived in excellent condition. Very healthy. Every single item is thriving. Customer service is wonderful. I am extremely pleased and will order ALL of my plants from Greenwood Nursery. A very happy customer. Try them !!!!
On May 1, 2013, janieflowergirl Mentone, IN wrote:
I received my white Rose of Sharon shrub (Hibiscus Diana) this week~ April 27, 2013~and I am VERY impressed! I have wanted one of these shrubs for quite awhile; they have a large white blossom that stays open over-night!
The shrub arrived in a 5 ft long box. The Rose of Sharon was much larger than I expected. It had 9 branches on the trunk! I was expecting the shrub to be small; this one was well over 4 ft; I think it will bloom this summer.
Fantastic customer service -- Ordered 3 ea. of 3 varieties thornless blackberries (one was Triple Crown) a week ago. After reading more about the Triple Crown, contacted them by EMail and phone and asked for a substitution. and they agreed. Shipment arrived in 2 or 3 days and included 2 orders of the Triple Crown and only one of the other two. Called them immediately and after their apology said to just keep the 2 Triple Crowns and they would ship the intended ones soon -- they arrived the next day.
Very pleased with my experience with Greenwood nursery. I order 30 plants last spring from Greenwood which they sent on time and were recieved looking ok, but none of the bareroot shrubs every budded. I think during shipping they were overheated. But Greenwook nursery stood by their product and sent me a replacement order this fall when the plants had gone dorment again. The plants they sent were excellent quality and size. The roots were very fresh and abundant fiberous. It is pleasure to do business with a company that stands behind their product and looking forward to this spring when I can order more plants from them Doug