This is the first time I've ordered from Greenwood Nursery. My plants arrived very healthy, and the packaging was excellent. My plants are growing very well.
I wanted to comment on receiving trees that look like dead sticks. Thirty nine years ago, I ordered a weeping cherry tree from a catalog. I received a four foot dead-looking stick, but planted it. After a period of time, I was ready to pull it out, but my husband said to leave it alone. Seven years it bloomed, and thirty nine years later I have a huge, magnificent tree. If you get a dead-looking stick, give it a chance.
I have not received my plants yet, but I did have a very positive experience with Customer Service. I have worked in that field for years, and this was excellent. They are prompt with their acknowledgement emails, quick to advise of any problems, and more than willing to work with you. I had a delay in part of my order, and by my choice, I put off receiving anything until the entire order could be shipped. Not a problem, these things happen. But then our plans changed and I had to cancel part of the problem. No problem on their part. The part of the order I wanted to retain, was processed and will be shipped in due course. I do not expect huge plants, since they would be impossible to ship without damage. So we will see what happens when I get them. However, the customer service has so far been excellent.
My experience with Greenwood Nursery from start to end was nothing but excellent.
When I had a question, it was replied to with expertise and timeliness.
When I had problems setting up an account online, the matter was resolved quickly, and I was able to shop that same day.
When my plants arrived, I was so very pleased with the way they were packaged. The damp newspaper and plastic wrap preserved them so well that even though I had to wait a few days before planting due to weather, they were just fine; the leaves never wilted or browned. When I ordered 50 bare-root Vinca, I was nervous about separating them all, but when I saw that each one was hand-tied individually, it made the planting process so much easier. That kind of attention to detail is appreciated.
This year, we had unusual amounts of rain, and I was afraid that I may have lost my newly-planted shrubs, but as the water has dried up, the leaves have begun to bud. Needless to say, I am thrilled with the quality of these plants.
I appreciate Greenwood Nursery's commitment to quality products and customer service, all the while having outstanding prices. It was a pleasure working with them, and I intend to buy exclusively from them in the future.
This was my first online purchasing experience. I was very leery about ordering online but I had read positive reviews so decided to go for it. I order 10 rose of sharon shrubs that arrived in spring for planting. I followed instructions but for some reason they only one leafed out. I know 2 died for sure so I contacted Brenda at greenwood nursery for help on what to do next. She quickly sent me new cuttings no questions asked and they are now doing great. I was so impressed with the customer service they provided as I have had much worse experiences with brick and mortar nurseries when i needed help with my plants. I will continue to order from them for all my gardening needs.
I have ordered from Greenwood Nursery several times in the past. The plants have always done very well, and I always check availability of the plants I want there first when ordering. My last order was the first time I have had a problem. I received my order and when I opened it, I found an invoice for someone else, and I had their plants. I called Greenwood Nursery and since it was after hours, I left a message explaining what happened. The next morning I received a call from GN and explained the situation. I was told to keep the plants and they immediately shipped another package to me with with the correct plants. They included extra plants with my order. I couldn't be happier with the company or their customer service.
I would like to say Greenwood Nursery is top notch. I ordered two Persian Lilacs one which died. I wrote an email to the nursery and right away same day service had me a replacement on the way. That is customer service and fantastic PR work MAX! I am very impressed with this nurery compared to another I dealt with in the past which tried to lay the blame off on me for plants succumbing. The only way I got any action was to file a complaint with the BBB then I was over whelmed with apologizes and offers of a replacement. Unless Greenwood Nursery changes their theme as far as CS & PR I will buy here again.
Wow! Ordered a Drift Rose through Greenwood Nursery and was thrilled to receive a much larger plant than expected. Very healthy; lots of foliage, and already with a few blooms! Quick shipping, too--very pleased with this company.
On Jun 12, 2014, CountryBoy50 Millington, TN wrote:
I ordered 3 Triple Crown Blackberry plants last year from Greenwood, gave one away and planted the other two in a 6x12 spot in the garden, after working in a goodly amount of composted horse stall cleanings. The plants took right off and gave us a handful of berries a few months later. After that, they spread like there was no tomorrow. I had to cut them back a couple of times when they grew outside the edge. This year, we started harvesting on June 7, picking enough berries to fill a quart bag. Two days later, another quart bag. One day later two quart bags, and yesterday well over 2 quarts. The berries are delicious and incredibly large, some up to an inch wide and 1 3/4 inches long. Triple Crown lives up to its billing!
If one wants to experience the BEST in customer service, then I can wholeheartedly recommend Cheryl at Greenwood Nursery. I am located in the Appalachian mountains in North Georgia and get all my products from Greenwood Nursery over the internet. Last fall I purchased many a bare rooted plant that i planted for rooting over the winter months. This winter was one of the coldest in record for Georgia and 4 of my 5 Fragrant Honeysuckle plants failed to root and were still dormant this spring. There were clear signs that the sub freezing temperatures did them in. Well, a simple and single email message to Greenwood Nursery resulted in Cheryl sending four rooted and actively growing Honeysuckle plants at no charge!!!!!!
Greenwood provides me the best in service and with a friendly professional approach to all my gardening needs....from snake repellent to ground cover to flowering bushes.
Thank you Cheryl and all your staff at Greenwood.
I ordered 10 potted Vinca minor plants and 3 Lady Lavender plants to be sent to friends. They arrived last Friday, and my friends were very pleased and told me how impressed they'd been by the careful and expert packing.
I went to visit them last weekend to help with the planting, and the plants were all thriving and beautiful! We planted the vinca about 18 inches apart with no trouble in the area they'd chosen and planted the lavender in containers on the patio so their fragrance could be thoroughly enjoyed once they blossom and bloom.
While this may start out with a problem it ends with flying colors... so keep reading!
I placed an order for a crepe myrtle and it was shipped. Unfortunately, when I opened the box, it had not been staked and the poor thing was broken off 1" from the dirt. I called Greenwood Nursery and left them a voice message. 48 hours later, Nancy called me and apologized and told me not to worry, they would send out a new one, and they did. It came in 4 days...was staked with a large bamboo stake, and the pot was fabulously wrapped in plastic so not a bit of dirt escaped. The baby tree was COVERED in buds, and not one was broken. I was astounded.
When you order nursery stock by mail, problems occur. At least over the years, that has been my experience. This company contacted me promptly, APOLOGIZED, and quickly replaced the item. I have never seen such great packing on the second plant... so based on my experience... they are wonderful... and I would not hesitate in the least to order from them again in the future. A very happy customer in Spring, TX
Just received my latest order from Greenwood Nursery and am again super happy with my order! The adagio grasses arrived in environmentally friendly packaging(love that!) and are a beautiful addition to my yard. Being a new homeowner, the staff, esp. Brenda, have been a HUGE help when I call with questions about what should go where, recommendations, & proper care of plants. The knockout roses I ordered about 4 years ago are now over 5ft tall and 6ft wide!! They truly are knockouts!! I highly recommend Greenwood Nursery as they are my go-to for all things plants. They always exceed my expectations!
I bought two bare root gingko trees. I was doubtful at first, but the one, which was planted well is doing marvelously. After just a few weeks it has many leaves and looks very happy. The other was planted too low and in a swampy spot and is struggling.
I was pleasantly surprised at the results and will probably buy from Greenwood Nursery again.
I ordered a Harry Lauder's Walking Stick and paid a nominal price for it! I'm so happy with this plant. I ordered the same thing from Farmer's Seed, and paid more money, only to have it come in a sad dormant state with a 3" stick. The one Greenwood sent was healthy looking, in a trade gallon container, with at least 15" of tree with branches and leaves; appropriate for this time of year. I dont understand sending dormant plants at/above live plant prices at this time of the year.
Besides the excellent condition of the plant, I wanted to comend them for their shipping practices. The plant shipped successfully in shredded brown paper, which I was able to compost. Thank you for not sending packing peanuts and an overabundance of plastic!!! This was the most memorable thing about this company. I ordered from many online nurseries and found this to be the best, and most responsible, method of shipping. Thanks!!
I was looking for a rose hedge and found Greenwood Nursery online. I was inquiring about Rosa rugosa varieties and Cheryl suggested Rosa Hansen for a living fence. I am so grateful I took her advice and that I came across Greenwood nursery! The prices were so reasonable and the rose hedge went from bare root plants to a full on flowering hedge in 18 months. It is stunning! Tall, beautiful, and tons of flowers. I will definitely shop here again. In addition, their customer service is tops! They promptly answer questions and have great advice - obviously!!
On May 20, 2013, mummaru East Bridgewater, MA wrote:
I am totally happy with my first purchase from Greenwood Nursery. I ordered 5 fragrant honeysuckle plants and promptly received 6, all with either buds or leaves or both. They're in the ground and growing already :) Oh, and I was very impressed with the care the nursery took in packaging - nice, recyclable shredded paper. Kudos - I'll be back!!
On May 18, 2013, dmarie1960 Fredericksburg, VA wrote:
I have ordered from Greenwood Nursery several times. The plants arrived in excellent condition. Very healthy. Every single item is thriving. Customer service is wonderful. I am extremely pleased and will order ALL of my plants from Greenwood Nursery. A very happy customer. Try them !!!!
On May 1, 2013, janieflowergirl Mentone, IN wrote:
I received my white Rose of Sharon shrub (Hibiscus Diana) this week~ April 27, 2013~and I am VERY impressed! I have wanted one of these shrubs for quite awhile; they have a large white blossom that stays open over-night!
The shrub arrived in a 5 ft long box. The Rose of Sharon was much larger than I expected. It had 9 branches on the trunk! I was expecting the shrub to be small; this one was well over 4 ft; I think it will bloom this summer.
Fantastic customer service -- Ordered 3 ea. of 3 varieties thornless blackberries (one was Triple Crown) a week ago. After reading more about the Triple Crown, contacted them by EMail and phone and asked for a substitution. and they agreed. Shipment arrived in 2 or 3 days and included 2 orders of the Triple Crown and only one of the other two. Called them immediately and after their apology said to just keep the 2 Triple Crowns and they would ship the intended ones soon -- they arrived the next day.
Very pleased with my experience with Greenwood nursery. I order 30 plants last spring from Greenwood which they sent on time and were recieved looking ok, but none of the bareroot shrubs every budded. I think during shipping they were overheated. But Greenwook nursery stood by their product and sent me a replacement order this fall when the plants had gone dorment again. The plants they sent were excellent quality and size. The roots were very fresh and abundant fiberous. It is pleasure to do business with a company that stands behind their product and looking forward to this spring when I can order more plants from them Doug
I first received an order from Greenwood Nursery, planted and was disappointed in the outcome. I let them know the outcome of my planting, and to my pleasant surprise they said they would send me another shipment at no charge to replace the plants I lost. I was still skeptical, however they came through. I really appreciate the time, effort and expense they went to in order for me to be satisfied with them. You can bet I will use them in the future, this is what everyone wants from someone you deal with. First rate company as far as I'm concerned.
New Iberia, La.
I recently ordered Vinca Major periwinkle and Weigela from this nursery. I have ordered from several different mail order nurseries and in general have had good results. With Greenwood, I was totally impressed with the customer service received from Cheryl & Brenda regarding the shipping and follow-up. The packaging done on these items was the best that I have ever seen for plants of this size. Also the size and quality of the plants that I received seem fantastic. I will try and issue a follow-up next Spring after they go through the Winter and let you know how they seem to be then. From the looks of them though I expcect great results.
On Jun 15, 2012, 2shayLinda Moreno Valley, CA wrote:
I ordered some hibiscus plants from Greenwood. They were shipped as advertised but my state held them up for "inspection". By the time they got to me they were very dry. I tried TLC but it wasn't working. I sent an email to ask if there was a guarantee. Cheryl responded the next business day and explained the delays and told me she was shipping new plants out. Within 3 days I had very healthy new plants. I've planted them and am hoping for the best. I was very pleased by their customer service. A rare quality these days. THANK YOU
On Jun 11, 2012, Jofromohio Russellville, OH wrote:
This is the email I sent Greenwood Nursery a few days ago...I got a nice response back from them. I would definitely order from them again!
We are very pleased with the Sedum Dragon's Blood Red that we purchased last fall. My daughter was wanting ground cover along her sidewalk. When it arrived she was not really prepared to put it in the ground as I had gotten it for her birthday; but she put them in anyway. She got the area ready very quickly and we put them in the ground. Nothing else was done to them all winter. This spring we cleaned the weeds and grass out of the area and every plant had survived! They are now mulched and seem to be growing. When the plants get a little larger and start covering the area better, I will send you a picture. I really liked the plants and plan to order more plants from your company...!
I am writing to let you know how happy and impressed I am with this company. Their packaging is by far the best I've ever seen in mail order plants...and believe me, Iíve order from almost every site out there!! Everything was beyond my expectations. Decently-sized, healthy plants, fantastic root system, superior package and very attractive prices. Kudos. They have me for life!
We have ordered several fruit trees and also day lilies from this nursery... everything has been as advertised & better... in fact, we had a landscaper do our property at a very hefty price when we first moved here and almost 50% of what he planted died. Everything we have purchased from Greenwood has thrived, they have a 100% record and their planting instructions were helpful as we are non-gardeners. I have found them more than willing to offer great service and helpful advice and have also benefited from their Utube videos. I would recommend this nursery highly.
Posted on April 8, 2011, updated December 30, 2011
I placed my first order with this company last week for:
10 Hansen Hedge Rose
6 Dappled Nishiki Willow
I recieved email confirmation of my order and a 10% member discount as I joined their email/newsletter club.
So far,my experience has been positive and I will update upon recieving the plants that I ordered.
On December 30th, 2011, JMKM1976 added the following:
My Hanson Hedge Roses grew nicely this year and even popped out some pretty flowers. My Dappled Nishiki WIllow were growing nicely as of the coming of cold weather. It is still be be seen how well these winter over.
I ordered english ivy. It is the best quality live plant I have ever gotten from an online order. The packing was perfect. There was no loose dirt or broken stems. The roots were strong. I have gotten over 100 plants online and these are by far the best quality. When my wife saw them she said to order whatever I wanted from Greenwood.
On Oct 17, 2011, carolinahelen South Thomaston, ME wrote:
My order from Greenwood Nursery for plants and fertilizer packs arrived yesterday. I opened the box today and was amazed at how well everything was packed and how green, healthy, and wonderful the plants are! I have never had such a perfect shipment from past mail-orders from other companies. I will definitely order from you again next spring for my Maine cottage perennial garden.
Posted on June 9, 2011, updated June 16, 2011
Posted on June 7, 2011, updated June 9, 2011
I purchased a Nishiki Willow in tree form approx three weeks ago. I arrived quickly and packaged well. The red flag came up when the the single branch had absolutely no leaves or sprouts along t.. It was very dry and the very small twigs toward the top were brittle and broke off easily. I don't understand why you would even ship this? Pretty much dead on arrival! Since than it has failed to grow despite my careful attention to it. I've emailed them for a response and resolution twice without a reply and just emailed again to ask for a fair resolution. It was my very first order so at this point it would be difficult to order again until they replace the poor stock sent. I want to change my experience rating but so far I feel ignored. I will update when I hear from Greenwood Nursery.
On June 9th, 2011, dansb added the following:
Got a reply similar to the other negative reviewers. When looking for a vendor pick one that offers a "no hassle" or "unconditional money back" These folks don't want to refund or replace the bad stock sent. Too many "hoops" to jump. I have done the "scratch test" they request like others were told to do and sent a picture of the tree in question.....no reply. Not sure if its worth fighting over the thirty dollars! There are many many companies out there that treat the customer with respect and listen to their needs and concerns. My experience tells me to shop elsewhere.On June 16th, 2011, dansb changed the rating from negative to positive and added the following:
I was given a refund as the tree I ordered was out of stock. Don't quite understand them shipping "dormant" stock but thats how they do it.