I ordered a number of plants back in the Fall of 2014 and this Spring I noticed one of the Pink Mulhwy was not growing so I reported it to Greenwood Nursery and they responded soon with a replacement. I will be ordering again from them since I know they guarantee their plants.
On May 18, 2015, Sofi Colts Neck, NJ (Zone 7a) wrote:
My recent order from Greenwood Nursery really exceeded my expectations. I received 40 Vinca minor "Ralph Shugert" in four inch pots and they were outstanding. Each one had several long mature stems and many new ones developing in the center. Every pot was full of healthy roots. I will be back for more!
On May 15, 2015, juni2085 Rolling Meadows, IL wrote:
I am writing to let you know how impressed I am with Greenwood Nurseryís customer service! I placed a purchase for some old fashioned lilacs for a Mother's Day gift for my mother-in-law. I was not sure if I may have missed the season window for shipping or not, so I shot an email out to their customer service department. Cheryl from Greenwood Nursery responded almost immediately to my email and let me know that she was working with Brenda in scheduling to be sure that my plants shipped in time for Motherís Day. Not only did she respond right away, she also sent me a follow up email letting me know that there was no reason to worry, Brenda was on it! And to top it off, Cheryl followed up after the plants shipped to let me know if there were any questions or concerns about anything, or any help with planting, that my mother-in-law could contact her directly and she would be more than happy to help her out. These are employees who really care about not only their products, but their customers! I cannot wait to order again through Greenwood Nursery!
On May 8, 2015, EastGreenwich East Greenwich, RI wrote:
Ordered some rose bushes for my sister in Arkansas, to memorialize her late father in law. The plants were shipped in April as promised, and they arrived with buds already on them ready to plant. She is thrilled with the first blooming, and they are doing exceptionally well. Very helpful personnel at Greenwood Nursery, and it was my first time ordering from them. I will keep them in mind for future plant needs!
On May 5, 2015, Muffin17 North Chelmsford, MA wrote:
I ordered 100 bare root Vinca Minor which arrived on schedule and surpassed my expectations. Because the price was so reasonable, I expected very small plants with limited roots. To my pleasant surprise, the plants and their roots are VERY SUBSTANTIAL. I would order from Greenwood Nursery again and advise other gardeners not to hesitate.
Hello... just a note to thank you for my plants. For those that are new in gardening,like me; I must tell you that Greenwood's plants are twice as big, with leaves and greens, than the other nurseries that I ordered from. I am starting a "grass garden" and have ordered many ornimental grasses from different places. As I receive them, I will tell you that,for example-
three Karl Foerster grasses from you were a foot tall and about 8 inches wide... the other guys' arrived, and were 4 inches high and three inches across (A PLUG), as if they mowed the yard first, before potting them for me. Just about the same price, and 3.5 inch pots for both.As a bonus for me, you put my first two orders together to save me 2 shipping charges. Needless to say, I ordered more things last night from Greenwood Nursery.
This was an excellent online ordering experience. I was unsure when I ordered 3 Bi-Color Butterfly Bushes from Greenwood. I really wanted the Bi-Color and could not find them anywhere locally. This was a first time order and I didn't know what to expect. Their communication was great. The let me know when they would be shipping my order and I received another email the day the order actually shipped. It arrived one day before the actual delivery date :) . I was concerned the plants in the 4" pots would be tiny/wilted/dead looking. I was SO pleased when I found plants much larger than I had expected and in perfect condition...the soil was still slightly damp. I planted them right away and they are already growing. I highly recommend Greenwood Nursery! Can't wait for my plants to bloom. Thank you Greenwood!
I just placed my fourth or fifth order with Greenwood Nursery. I ordered honeysuckle, red twig dogwoods, lilac and giant pussy willows. The pussy willows are just that - GIGANTIC. In fact, I had no idea they'd grow taller than my house. The dog woods I planted en masse and at first wasn't sure if they'd grow so closely together. They did and make a beautiful winter hedge when they are all red (a beautiful contrast against a backdrop of Iowa snowy winters). The honeysuckle are growing and in fact I received one extra plant when placing my order (not sure why). The lilac bushes a doing quite well, though I wish they'd grow as fast as the pussy willow. They are fragrant and healthy. I had two dogwoods that didn't make it, and Greenwood Nursery quickly replaced them the following year (NO QUESTIONS ASKED). I plan on purchasing ground cover plants this year (sedum) and possibly some fruiting trees. I have referred my neighbors and friends to purchase, which is a big deal to me. I would not refer my close friends and family to just anywhere. Greenwood Nursery is great IMHO.
This is the first time I've ordered from Greenwood Nursery. My plants arrived very healthy, and the packaging was excellent. My plants are growing very well.
I wanted to comment on receiving trees that look like dead sticks. Thirty nine years ago, I ordered a weeping cherry tree from a catalog. I received a four foot dead-looking stick, but planted it. After a period of time, I was ready to pull it out, but my husband said to leave it alone. Seven years it bloomed, and thirty nine years later I have a huge, magnificent tree. If you get a dead-looking stick, give it a chance.
I have not received my plants yet, but I did have a very positive experience with Customer Service. I have worked in that field for years, and this was excellent. They are prompt with their acknowledgement emails, quick to advise of any problems, and more than willing to work with you. I had a delay in part of my order, and by my choice, I put off receiving anything until the entire order could be shipped. Not a problem, these things happen. But then our plans changed and I had to cancel part of the problem. No problem on their part. The part of the order I wanted to retain, was processed and will be shipped in due course. I do not expect huge plants, since they would be impossible to ship without damage. So we will see what happens when I get them. However, the customer service has so far been excellent.
My experience with Greenwood Nursery from start to end was nothing but excellent.
When I had a question, it was replied to with expertise and timeliness.
When I had problems setting up an account online, the matter was resolved quickly, and I was able to shop that same day.
When my plants arrived, I was so very pleased with the way they were packaged. The damp newspaper and plastic wrap preserved them so well that even though I had to wait a few days before planting due to weather, they were just fine; the leaves never wilted or browned. When I ordered 50 bare-root Vinca, I was nervous about separating them all, but when I saw that each one was hand-tied individually, it made the planting process so much easier. That kind of attention to detail is appreciated.
This year, we had unusual amounts of rain, and I was afraid that I may have lost my newly-planted shrubs, but as the water has dried up, the leaves have begun to bud. Needless to say, I am thrilled with the quality of these plants.
I appreciate Greenwood Nursery's commitment to quality products and customer service, all the while having outstanding prices. It was a pleasure working with them, and I intend to buy exclusively from them in the future.
This was my first online purchasing experience. I was very leery about ordering online but I had read positive reviews so decided to go for it. I order 10 rose of sharon shrubs that arrived in spring for planting. I followed instructions but for some reason they only one leafed out. I know 2 died for sure so I contacted Brenda at greenwood nursery for help on what to do next. She quickly sent me new cuttings no questions asked and they are now doing great. I was so impressed with the customer service they provided as I have had much worse experiences with brick and mortar nurseries when i needed help with my plants. I will continue to order from them for all my gardening needs.
I have ordered from Greenwood Nursery several times in the past. The plants have always done very well, and I always check availability of the plants I want there first when ordering. My last order was the first time I have had a problem. I received my order and when I opened it, I found an invoice for someone else, and I had their plants. I called Greenwood Nursery and since it was after hours, I left a message explaining what happened. The next morning I received a call from GN and explained the situation. I was told to keep the plants and they immediately shipped another package to me with with the correct plants. They included extra plants with my order. I couldn't be happier with the company or their customer service.
I would like to say Greenwood Nursery is top notch. I ordered two Persian Lilacs one which died. I wrote an email to the nursery and right away same day service had me a replacement on the way. That is customer service and fantastic PR work MAX! I am very impressed with this nurery compared to another I dealt with in the past which tried to lay the blame off on me for plants succumbing. The only way I got any action was to file a complaint with the BBB then I was over whelmed with apologizes and offers of a replacement. Unless Greenwood Nursery changes their theme as far as CS & PR I will buy here again.
Wow! Ordered a Drift Rose through Greenwood Nursery and was thrilled to receive a much larger plant than expected. Very healthy; lots of foliage, and already with a few blooms! Quick shipping, too--very pleased with this company.
On Jun 12, 2014, CountryBoy50 Millington, TN wrote:
I ordered 3 Triple Crown Blackberry plants last year from Greenwood, gave one away and planted the other two in a 6x12 spot in the garden, after working in a goodly amount of composted horse stall cleanings. The plants took right off and gave us a handful of berries a few months later. After that, they spread like there was no tomorrow. I had to cut them back a couple of times when they grew outside the edge. This year, we started harvesting on June 7, picking enough berries to fill a quart bag. Two days later, another quart bag. One day later two quart bags, and yesterday well over 2 quarts. The berries are delicious and incredibly large, some up to an inch wide and 1 3/4 inches long. Triple Crown lives up to its billing!
If one wants to experience the BEST in customer service, then I can wholeheartedly recommend Cheryl at Greenwood Nursery. I am located in the Appalachian mountains in North Georgia and get all my products from Greenwood Nursery over the internet. Last fall I purchased many a bare rooted plant that i planted for rooting over the winter months. This winter was one of the coldest in record for Georgia and 4 of my 5 Fragrant Honeysuckle plants failed to root and were still dormant this spring. There were clear signs that the sub freezing temperatures did them in. Well, a simple and single email message to Greenwood Nursery resulted in Cheryl sending four rooted and actively growing Honeysuckle plants at no charge!!!!!!
Greenwood provides me the best in service and with a friendly professional approach to all my gardening needs....from snake repellent to ground cover to flowering bushes.
Thank you Cheryl and all your staff at Greenwood.
I ordered 10 potted Vinca minor plants and 3 Lady Lavender plants to be sent to friends. They arrived last Friday, and my friends were very pleased and told me how impressed they'd been by the careful and expert packing.
I went to visit them last weekend to help with the planting, and the plants were all thriving and beautiful! We planted the vinca about 18 inches apart with no trouble in the area they'd chosen and planted the lavender in containers on the patio so their fragrance could be thoroughly enjoyed once they blossom and bloom.
While this may start out with a problem it ends with flying colors... so keep reading!
I placed an order for a crepe myrtle and it was shipped. Unfortunately, when I opened the box, it had not been staked and the poor thing was broken off 1" from the dirt. I called Greenwood Nursery and left them a voice message. 48 hours later, Nancy called me and apologized and told me not to worry, they would send out a new one, and they did. It came in 4 days...was staked with a large bamboo stake, and the pot was fabulously wrapped in plastic so not a bit of dirt escaped. The baby tree was COVERED in buds, and not one was broken. I was astounded.
When you order nursery stock by mail, problems occur. At least over the years, that has been my experience. This company contacted me promptly, APOLOGIZED, and quickly replaced the item. I have never seen such great packing on the second plant... so based on my experience... they are wonderful... and I would not hesitate in the least to order from them again in the future. A very happy customer in Spring, TX
Just received my latest order from Greenwood Nursery and am again super happy with my order! The adagio grasses arrived in environmentally friendly packaging(love that!) and are a beautiful addition to my yard. Being a new homeowner, the staff, esp. Brenda, have been a HUGE help when I call with questions about what should go where, recommendations, & proper care of plants. The knockout roses I ordered about 4 years ago are now over 5ft tall and 6ft wide!! They truly are knockouts!! I highly recommend Greenwood Nursery as they are my go-to for all things plants. They always exceed my expectations!
I bought two bare root gingko trees. I was doubtful at first, but the one, which was planted well is doing marvelously. After just a few weeks it has many leaves and looks very happy. The other was planted too low and in a swampy spot and is struggling.
I was pleasantly surprised at the results and will probably buy from Greenwood Nursery again.
I ordered a Harry Lauder's Walking Stick and paid a nominal price for it! I'm so happy with this plant. I ordered the same thing from Farmer's Seed, and paid more money, only to have it come in a sad dormant state with a 3" stick. The one Greenwood sent was healthy looking, in a trade gallon container, with at least 15" of tree with branches and leaves; appropriate for this time of year. I dont understand sending dormant plants at/above live plant prices at this time of the year.
Besides the excellent condition of the plant, I wanted to comend them for their shipping practices. The plant shipped successfully in shredded brown paper, which I was able to compost. Thank you for not sending packing peanuts and an overabundance of plastic!!! This was the most memorable thing about this company. I ordered from many online nurseries and found this to be the best, and most responsible, method of shipping. Thanks!!
I was looking for a rose hedge and found Greenwood Nursery online. I was inquiring about Rosa rugosa varieties and Cheryl suggested Rosa Hansen for a living fence. I am so grateful I took her advice and that I came across Greenwood nursery! The prices were so reasonable and the rose hedge went from bare root plants to a full on flowering hedge in 18 months. It is stunning! Tall, beautiful, and tons of flowers. I will definitely shop here again. In addition, their customer service is tops! They promptly answer questions and have great advice - obviously!!
On May 20, 2013, mummaru East Bridgewater, MA wrote:
I am totally happy with my first purchase from Greenwood Nursery. I ordered 5 fragrant honeysuckle plants and promptly received 6, all with either buds or leaves or both. They're in the ground and growing already :) Oh, and I was very impressed with the care the nursery took in packaging - nice, recyclable shredded paper. Kudos - I'll be back!!
On May 18, 2013, dmarie1960 Fredericksburg, VA wrote:
I have ordered from Greenwood Nursery several times. The plants arrived in excellent condition. Very healthy. Every single item is thriving. Customer service is wonderful. I am extremely pleased and will order ALL of my plants from Greenwood Nursery. A very happy customer. Try them !!!!
On May 1, 2013, janieflowergirl Mentone, IN wrote:
I received my white Rose of Sharon shrub (Hibiscus Diana) this week~ April 27, 2013~and I am VERY impressed! I have wanted one of these shrubs for quite awhile; they have a large white blossom that stays open over-night!
The shrub arrived in a 5 ft long box. The Rose of Sharon was much larger than I expected. It had 9 branches on the trunk! I was expecting the shrub to be small; this one was well over 4 ft; I think it will bloom this summer.
Fantastic customer service -- Ordered 3 ea. of 3 varieties thornless blackberries (one was Triple Crown) a week ago. After reading more about the Triple Crown, contacted them by EMail and phone and asked for a substitution. and they agreed. Shipment arrived in 2 or 3 days and included 2 orders of the Triple Crown and only one of the other two. Called them immediately and after their apology said to just keep the 2 Triple Crowns and they would ship the intended ones soon -- they arrived the next day.
Very pleased with my experience with Greenwood nursery. I order 30 plants last spring from Greenwood which they sent on time and were recieved looking ok, but none of the bareroot shrubs every budded. I think during shipping they were overheated. But Greenwook nursery stood by their product and sent me a replacement order this fall when the plants had gone dorment again. The plants they sent were excellent quality and size. The roots were very fresh and abundant fiberous. It is pleasure to do business with a company that stands behind their product and looking forward to this spring when I can order more plants from them Doug
I first received an order from Greenwood Nursery, planted and was disappointed in the outcome. I let them know the outcome of my planting, and to my pleasant surprise they said they would send me another shipment at no charge to replace the plants I lost. I was still skeptical, however they came through. I really appreciate the time, effort and expense they went to in order for me to be satisfied with them. You can bet I will use them in the future, this is what everyone wants from someone you deal with. First rate company as far as I'm concerned.
New Iberia, La.
I recently ordered Vinca Major periwinkle and Weigela from this nursery. I have ordered from several different mail order nurseries and in general have had good results. With Greenwood, I was totally impressed with the customer service received from Cheryl & Brenda regarding the shipping and follow-up. The packaging done on these items was the best that I have ever seen for plants of this size. Also the size and quality of the plants that I received seem fantastic. I will try and issue a follow-up next Spring after they go through the Winter and let you know how they seem to be then. From the looks of them though I expcect great results.
On Jun 15, 2012, 2shayLinda Moreno Valley, CA wrote:
I ordered some hibiscus plants from Greenwood. They were shipped as advertised but my state held them up for "inspection". By the time they got to me they were very dry. I tried TLC but it wasn't working. I sent an email to ask if there was a guarantee. Cheryl responded the next business day and explained the delays and told me she was shipping new plants out. Within 3 days I had very healthy new plants. I've planted them and am hoping for the best. I was very pleased by their customer service. A rare quality these days. THANK YOU