Very prompt delivery on my order. I really only wanted to buy Mina Lobata Exotic Love Vine because I couldn't find them anywhere else... but was required to purchase two more seeds. Didn't really see why that is a requirement with the $3.95 delivery s&h charge. They didn't really have anything else I really needed so it was hard to choose two more. Anyways, they were delivered promptly and in good condition. The packets contain plenty of useful information and I'm looking forward to winter sowing them.
On Jul 18, 2007, bemidjigreen Blackduck, MN wrote:
Renee's garden was one of my first discoveries for seed sources on the internet. I adore her varieties and the germination rate has been great. However, success maybe taking its toll on this company. My most recent order (7/2007) I ordered zinnia and cupid's sweet pea along with some others. These packets contained few seeds and in the case of the zinnia it was mainly chaf and many of the sweet pea seeds were broken.
For the price ($20 for 6 packs of seeds), definitely a huge disappointment. I will give this company another shot next season because I adore some of the varieties offered. Hopefully I won't see this again, if I do I will be taking my business elsewhere.
On Jul 18, 2007, Renee's Garden Seeds responded with:
I'm sorry to hear of your disappointment with our seeds. Thanks for letting us know - we think our seeds are well -tested and top quality, so when something goes wrong or a gardener has problems, we really want to hear about it so we can help. We will be glad to refund your money, but we'd rather replace the seeds and have a chance to talk with you to find out what happened and see if we can give you useful advice so you can have a good gardening experience with Renee's Garden Seeds. We do ship in padded "jiffy packs", but the realities of the post office mean that once in a while a packet gets mashed in transit.
If you call our toll-free number 888-880-7228 and leave your telephone number for Beth, our horticultural advisor, between 9 and 5 PST, she can contact you to find out more about your particular situation and take care of seed replacements /refunds so you can try again if you'd like.
I have had great success with Renee's seeds. Her new varieties for 2007 are really gorgeous, and I'm looking forward to planting them. She has a nice e-newsletter, great service and excellent quality. I would highly recommend this company.
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It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. The rating, written by a representative of this company was changed from positive to neutral so that it would not affect the overall rating given by customers.