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Comments regarding Renee's Garden Seeds

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You are viewing only neutral comments

  Feedback History and Summary  
52 positives
5 neutrals
5 negatives

Comments:

RatingAuthorContent
Neutral OhKatieOh
(1 review)
On Mar 27, 2014, OhKatieOh WARNER SPRINGS, CA wrote:

I received my shipment of 15 different seed packets. So far I've tried 5 (Cat Treats Bonus pack, Echinacea 'Paradise Mix', Lettuce 'Garden Babies, Lettuce 'Rhapsody, and Carrots 'Circus Circus')I'm 4 weeks into planting the seeds and am at 0% germination with the exception of the Cat Treats Bonus Pack (which is doing great and my chickens LOVE it.) Overall I like their website and seed packet information, but the seeds themselves aren't winning me over. I'll still use Renee's as a great resource for garden info. Luckily it's still early enough in the season that I was able to re-order from my tried and true Seed Saver Exchange.


On Mar 27, 2014, Renee's Garden Seeds responded with:

"On Mar 27, 2014 10:27 AM, Renee's Garden Seeds responded with:

Hello,
I'm sorry to hear of your disappointing experience. We do guarantee our seeds and germination, and would be happy to replace those which we unsuccessful. We hope that when people have problems, they'll contact us directly so we can not only replace the seeds soon enough so they'll get results the same season, but hear enough about how, when and where they've planted so we can offer some suggestions. Our email and phone are both on the packet or on our website, and we do hope to hear from you, and that you'll try our seeds again.
Best Wishes

Customerservice@reneesgarden.com


On Mar 27, 2014 10:29 AM, Renee's Garden Seeds added:

Hello,
I'm sorry to hear of your disappointing experience. We do guarantee our seeds and germination, and would be happy to replace those which we unsuccessful. We hope that when people have problems, they'll contact us directly so we can not only replace the seeds soon enough so they'll get results the same season, but hear enough about how, when and where they've planted so we can offer some suggestions. Our email and phone are both on the packet or on our website, and we do hope to hear from you, and that you'll try our seeds again.
Best Wishes

Customerservice@reneesgarden.com"


Neutral manda314
(2 reviews)
On Nov 20, 2010, manda314 Wylie, TX wrote:

Very prompt delivery on my order. I really only wanted to buy Mina Lobata Exotic Love Vine because I couldn't find them anywhere else... but was required to purchase two more seeds. Didn't really see why that is a requirement with the $3.95 delivery s&h charge. They didn't really have anything else I really needed so it was hard to choose two more. Anyways, they were delivered promptly and in good condition. The packets contain plenty of useful information and I'm looking forward to winter sowing them.

Neutral bemidjigreen
(11 reviews)
On Jul 18, 2007, bemidjigreen Blackduck, MN wrote:

Renee's garden was one of my first discoveries for seed sources on the internet. I adore her varieties and the germination rate has been great. However, success maybe taking its toll on this company. My most recent order (7/2007) I ordered zinnia and cupid's sweet pea along with some others. These packets contained few seeds and in the case of the zinnia it was mainly chaf and many of the sweet pea seeds were broken.

For the price ($20 for 6 packs of seeds), definitely a huge disappointment. I will give this company another shot next season because I adore some of the varieties offered. Hopefully I won't see this again, if I do I will be taking my business elsewhere.


On Jul 18, 2007, Renee's Garden Seeds responded with:

"On Jan 7, 2010 12:07 PM, Renee's Garden Seeds responded with:

I'm sorry to hear of your disappointment with our seeds. Thanks for letting us know - we think our seeds are well -tested and top quality, so when something goes wrong or a gardener has problems, we really want to hear about it so we can help. We will be glad to refund your money, but we'd rather replace the seeds and have a chance to talk with you to find out what happened and see if we can give you useful advice so you can have a good gardening experience with Renee's Garden Seeds. We do ship in padded "jiffy packs", but the realities of the post office mean that once in a while a packet gets mashed in transit.

If you call our toll-free number 888-880-7228 and leave your telephone number for Beth, our horticultural advisor, between 9 and 5 PST, she can contact you to find out more about your particular situation and take care of seed replacements /refunds so you can try again if you'd like.
"


Neutral seattlesue
(9 reviews)
On Jan 11, 2007, seattlesue Seattle, WA wrote:

I have had great success with Renee's seeds. Her new varieties for 2007 are really gorgeous, and I'm looking forward to planting them. She has a nice e-newsletter, great service and excellent quality. I would highly recommend this company.



Note from the Garden Watchdog editors:


It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. The rating, written by a representative of this company was changed from positive to neutral so that it would not affect the overall rating given by customers.
Neutral blonddude
(2 reviews)
On Jan 1, 2003, blonddude Los Angeles, CA wrote:

Great news!
Renee Shepard, of Renee's Garden, has bought back Shepards Seeds! Go to http://www.reneesgarden.com/articles/shepherds.html to see more information.


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