On Jul 6, 2011, dimar Visalia, CA (Zone 9a) wrote:
We called to let this company know about a problem we had with their seeds. Very poor germination. We know how to plant seeds and didn't have any trouble with any of our other seeds. I tried three different attempts to get them germinated. It is a new variety and I was really excited about growing them, especially harvesting them! Their rep, "Heidi", let us know that they are not in the business to give away free seeds. Wow! I am pretty sure we paid for the seeds that were duds. So, that would not be free seeds. Is it wrong to expect to get some plants out of their seeds?
I am going to Orchard Supply Hardware today, to let them know the way that Renee's. responds to problems with their seeds. Hopefully, they will care more than Renee's did.
On Jul 6, 2011, Renee's Garden Seeds responded with:
We are very sorry that you had a problem with germination with your seeds - we work hard to insure that our customers have success with our seeds and are very concerned if there is any problem. Our policy is always to gladly replace any seeds that were not satisfactory, and apologize for any misunderstanding that may have occured in your conversation with Heidi. Please allow us to replace your seeds and offer you some additional packets to compensate you for your time and effort. Please contact me at email@example.com with your mailing address and let me know what seeds need to be replaced and any other variety would like to try and we'll get them to you asap.
On Jul 7, 2011 9:43 AM, Renee's Garden Seeds added:
And Heidi would also like to add: "In my 2 and a half years of talking to customers I have never said that we don't replace seeds, nor would I ever. Renee just doesn't want to send more seeds to a customer without getting more information and giving them some help first to make sure they are successful in their next attempt. We take these issues very seriously, so I do refer customers to Beth, our horticultural advisor first, so she can gather information and provide any assistance if needed. Feedback from our customers allows us to maintain quality and insure good performance throughout the country. Thank you for giving me an opportunity to respond!"
I bought most of my vegetable seeds from Renee's Garden this year as it was recommended by a Master Gardener I know. The only thing I am uniformly happy with is the lettuces. The germination rates have been very poor, especially compared to Johnny's Selected Seeds where I have shopped for several years. I also noticed small quantities of seeds as mentioned elsewhere.
Our sweet pea packets should have 30 35 seeds for all varieties.Let us know which others you felt were low. If a filling error happened, we would be happy to replace the packet immediately - just email or call us. We do ship in padded "jiffy packs", but the realities of the post office mean that once in a while a packet gets mashed in transit. Once again, if you had called or e-mailed us, we would have sent them a replacement the same day - and would still be happy to send you new seeds for this season.."
Recently I order 3 packs of sweet peas I was excited
about this company ,,,, but I received one pack sweet pea ,
one butterfly plant pack and one hummingbird seed pack .
I know companies sub thing s but that was over HALF my
order ,,,, not such a good thing -----
On Feb 7, 2003, Renee's Garden Seeds responded with:
I regret that our order "pickers" made a mistake and pulled the wrong item. We don't substitute items and would not do so because if you order something from us I assume that you want that item not something else. Errors in orders don't occur very often , but our order pickers are human and, once in a great while, they may mix up packets or omit one. Please do call us on our toll-free number or e-mail us as soon as you see the error so we can properly apologize and replace the packet immediately."