I ordered a "Susan large flowering" amaryllis bulb from Amaryllis Bulb Company. Very disappointed in this company and their bad products. Their website says the bulb ordered "will produce 2-3 stems" and "4-6 flowers per stem". It only produced one stem with 4 flowers. For price I paid I might as well have gone to Walmart and bought a low quality bulb for $6.00. I paid $20 for the bulb and crummy basket it came in with this company, plus shipping, which was $8, so $28 total. Like I said for about $6 I could of gotten same low quality bulb at somewhere like Walmart. It was a gift I sent to my mom, how disappointing to have it turn out lousy. When I called customer service they kept questioning me as if I was lying about it not producing. They even wanted me to take a picture of it! I told them my mom lives 4 hrs away from where I live. Bad customer service. They never answer their phones either when you call them. I finally got a partial refund and even though I told them that was not sufficient it was all they would do. Guess they figured since it had one stem that that was enough. False advertising by this company. Shouldn't advertise that your bulbs will produce 8 to 18 flowers when they only produce 4 flowers! Ripoff.
On February 10th, 2009, pegjane added the following:
The woman at this company claims she "cheerfully" refunded me whole amount. Well, she wasn't cheerfull about it at all. After telling her many times I deserved a refund, she finally did, but not cheerfully. The "Susan" bulb for my Mom only produced only one stem, 4 flowers, even though company ad said it would produce "2-3 stems" and "4-6 flowers per stem". The woman at company acted as if I was lying and told me to send a photo! I told her my Mom lived 4 hrs away and this is bad customer service. As for the other Susan bulb of theirs that I sent to my mom-in-law, it only flowered one stem, 4 flowers also, BUT the flower was not pink as Susan bulb should be. It was white flower and an ugly white at that, dull white. I called the company and they got very very irate at me and told me they already refunded me for other bulb and that was it and that I should "go away!" I told them this is the nastiest customer service I've ever dealt with. I specifically ordered a pink flowered Susan bulb and I didn't get a pink flower, but instead a white flower. My mom-in-law (who by the way is 90 yrs of age) loves pink and well, it was white....I told woman at company (elderly lady) that I could even send a picture to prove it was white and not pink, and she said no, that she wanted me to ship it back to her. I told her my mom-in-law lives 2 hrs away and why should I go get the plant, box it, ship it, pay for shipping etc. when it wasn't my mistake, but rather theirs. Finally the woman at company gets totally irate and says she'll refund me, but who knows. She yells at me to never call again! Get this, she hangs up the phone loudly in my ear! Unbelievable. "Cheerful" customer service, I think not. There was never an apology from them. Whatever happened to "the customer is always right". I am only wrting this to inform others of my bad experience all around with this company. It is good that this site allows customers to give reviews. On February 10th, 2009, pegjane added the following:
On Jan 22, 2009, Amaryllis Bulb Company responded with:
"On Jan 22, 2009 6:22 PM, Amaryllis Bulb Company responded with:
I am aware that this customer is unhappy- however, she fails to mention in her scathing commentary that she called about another order for the same product and complained that her bulb had not bloomed in a timely manner. Her recipient had only had the bulb for about 2 weeks at that point . Even though we make it very clear that it takes at least 5 weeks for Dutch amaryllis to bloom, I cheerfully gave her the full amount of the invoice back and told her I was sorry. Ok, so she decides that she is going to call right back in 5 minutes and complain about present #2. Same complaint- I feel that she needs to give it more time. In the meantime, she totally degrades my products and tells me they are drugstore quality. She is completely offensive to me , but I just tell her to give it more time. As for the "crummy" baskets. A basket is a basket. We only charge a meager $20 for a prepotted basket with a Handwritten gift card and a nice instruction card. If you want a more expensive looking gift, maybe try spending more than $20. So basically , she got two nice gifts mailed with flowers that bloomed for about $14 and now she also tries to ruin my reputation. WOW- sometimes I wonder why I even come into the office.
On Feb 10, 2009 6:57 PM, Amaryllis Bulb Company added:
I was not the person who talked to this customer, but I can without a doubt say that I heard the conversation and she did not get screamed at by anyone in our office. We don't ever scream at people- no matter how much they tempt us. Shirley told the customer that we would refund the money, but we would want her to not call us anymore because it was becoming a weekly issue with her and it seemed like it was becoming a pasttime for her to just call us and try to pick a fight with whoever answered the phone. She never wanted to back up her complaints- just harrassed us and then writes untrue stories. I think our past positives reflect that we don't abuse people and we are forever refunding and replacing bulbs. I hope whatever bulb company that inherits her as a customer has better luck than we did because no matter what we did or said, we couldn't make her happy."
On Dec 1, 2004, brownieb3 North Hills, CA (Zone 9b) wrote:
I decided to spend a little more on my bulbs (I ended up spending over $200), thinking that I would get a better product and better service from a smaller company. So far, I've gotten neither. When I ordered my bulbs earlier this year, I knew that I would receive my order earlier than I needed to plant them in order for them to bloom at xmas. So, I asked how I should store them, and if I could leave them in the garage for a few weeks before planting. I was told that the bulbs would be fine in the garage. I even asked if they needed to be refrigerated and told that they didn't. So I proceeded and when I received my order, I put the unopened box in the garage and waited for 3 weeks. When I went to plant my bulbs, I was suprised to discover that over half of them had already grown long stems in the box and some had even had stunted flowers. It was too late to plant them and the health of the bulbs was comprimised. I called the company hoping to get replacement bulbs since I was given bad advice as to how to store the bulbs. Instead, I was "greeted" with an accusational woman who tried to place the blame on me for following her instructions. She immediately told me that the company was not responsible for *my* neglect. I explained to her that she had told me that the bulbs would be fine in the garage. And instead of trying to come up with a compromise, she was defensive and rude. She claimed that I was given the option to have the bulbs delivered at a later date. I was never given this option because I surely would have taken that opportunity. I wasted well over $200 on an order of bulbs, half of which I cannot use. This was a very bad experience and I would not recommend this company to anyone.