I ordered a number of plants from Cottage Farms through QVC. The amazing thing is that I had bad luck with most of the plants ordered. I ordered the 30-pc assorted strawberries with 5-tier planter; Ornamental Fringe Tree; 3 Piece Pastel sub-zero rose collection; Emeral Rose Set; 2 Piece Primrose & Sensation Lilacs; and 8 Piece Chef's Choice Heirloom Tomatoes. I also orders some of their fertilizer paks. I followed all their planting directions to the tee. The tree I planted outside and mulched really good since we were still getting some frost. However, the tree is showing no signs of active growth at all, it looks like a stick was just stuck in the ground. The strawberries I planted in the tier pots and place in a window that gets sun all day and kept them watered and fed and kept turning them pots as directed. Once I thought it was safe I placed them on my patio and if there was a threat of frost, covered them with heavy clear plastice to protect them. However, out of all the strawberry plants received in the shipment, only one is even showing any type of growth and that only as 3 leaves on it currently so I don't think that will even produce. The tomatoes I planted in pots and placed in the same sunny window and kept them watered and fed until the ground was warm enough to plant them. However, out of 8 plants received only 6 are still alive, but are not really growing at all. I have plants that I started from seed that are doing better than these plants and that are already stating to flower and produce. The roses and lilacs I also planted in large pots and kept in a sunny warm place, watered and fed until it was safe to plant in the ground. The Pastel Sub-Zero Rose collection has a few new shoots on it but not really actively growing, so I still have hope for them. The Emerald Rose set, has no active growth at all. The lilacs are still alive, but not really showing any new growth, but again I still have hope for them. I've purchased other on-line plants and never had any problems, so I thought I was safe with Cottage Farms. I have a very green thumb and my neighbors love my yard. I had pulled out a number of bushes that were distroyed by a winter storm we got and I was going to replace them with these plants. I have complained to QVC and haven't yet gotten any response, but I'm hoping they will replace the plants. At this moment in time though, I wouldn't puchase any more plants from Cottage Farms.
On May 31, 2008, santeelady Santee, CA (Zone 9a) wrote:
I have placed 3 seperate orders with Cottage Farms Direct. I was introduced to this company while watching QVC, but I did not order from them, I order from Cottage Farms own website.
I have ordered 4 Tree Roses, 13 mini roses, 4 dwarf grafted trees, various bulbs, kiwi vines, tomato plants and strawberries.
The reason I give this company a neutral is because all of the strawberry plants have died, including the replacements. Also the first order of 7 mini roses was packed so poorly they all were dead on arrival. I have received replacements for those as well, but they still look horrible.
My first order came rather quickly. As for the othe orders, the shipping was beyond slow. Those orders took approx. 1 month to get to me. Replacement orders take about 6-7 weeks to arrive.
I may or may not order from this company again. I will only purchase items on clearance as well, so I don't feel so cheated by he extremely slow delivery times.
On May 30, 2008, agastachegrl Eden Prairie, MN wrote:
Cottage Farms is a classy, customer oriented company as far as my own experiences. Some things come bare root and with time, patience and a little love, most turn out to be beautiful. I've gardened for years and have always been happy with theirs and Roberta's products, via QVC. Both companies are good about replacements and seem happy to help when contacted. I've ordered many, many plants... Sumatra lilies, Honeysuckles, Trumpet vines, Lionotis, Delphiniums, Foxgloves and more. 99% of the time both companies send healthy plants and if not, they're replaced. Keep up the good work Cottage Farms and Roberta's!!
I purchased hundreds of orders with Cottage Farms via QVC. Because I requested many replacement orders with them, QVC will NOT let me order anything else through Cottage Farms. I thought I knew QVC, but they do not put the customer first. I love Cottage Farms, and have landscaped my yard for the last three years with their products. I would recommend them very highly, as they have plants that my local nursery does not have. I now will only shop with Cottage Farms Direct, as I have never had any problems with them directly. QVC lost a very good customer, and will lose more if they continue these ridiculous policies. QVC does not put the customer first, it is the bottom line.
On June 4th, 2008, tempoper59 added the following:
I want to make a correction to my comment. QVC never told me why I am not allowed to order anything else via Cottage Farms, so I took it was due to replacements. I have learned that it is due to cancellations. These orderes were only cancelled due to some hard times I was going through. On June 15th, 2008, tempoper59 changed the rating from neutral to negative and added the following:
I am changing my neutral to a negaive. This is not for Cottage Farms, but for QVC.On June 17th, 2008, tempoper59 changed the rating from negative to positive and added the following:
I am making a correction about Cottage Farms. I do not want my feedback to affect the ratings of Cottage Farms. This is not about Cottage Farms, but QVC. I love Cottage Farms, so my feedback is definetely a Positive.
I have purchase many items from Cottage Farms over the years, both from the company directly and from QVC and my experiences have been positive. I have had a few issues with the items, but they have always replaced them with no problems. When calling them, I have always been able to speak with someone and never have I gotten a busy phone.
When Cottage Farms tells you that an item will be marked or bagged with a tag, that is how it comes. Their packaging is great.
I was amazed over all the negative comments! I ordered several items from Cottage Farms via QVC: Calla LIly Collection w/fertilizer, 50pc Cream/Crop Strawberry Collectiion, 8 pc. Chef's Heiloom Tomato Garden, and a 36" Pink Fountaini Tree Rose. I also ordered 3 types of the Bud 'N Flower Bloom Fertilizers - Rose, Fruit and Vegetables, and Flower Booster. I did not know what to expect so I waited - my orders were received at appropriate times for my region. I was told that the tree rose will come bare-root (had no clue). I planted it in a container in my backyard, feed it the rose food and within a couple of weeks, I noticed greenery. Now, after 6 weeks, I have beautiful mini pink roses blooming and they smell good. I am a container gardner ... I planted a bunch of strawberries in a 15" planter --- beautiful plants are growing with lots of flowers and fruit. The tomatos are a different story. Some thrived after potting, some different however, they were quickly replaced when I called QVC. Matter of fact, the replacements were as dry as the initial order (I live in the Gulf Coast). I replaced the dead ones, fed them and currently, after 2 weeks, beautiful plants that are 5 times the size with flowers. I also wanted to test using the Calla Lilly collection --- I planted 3 bulbs in a 6' pot. The came with their own fertilizer and I initially used it but changed to the Cottage FArms Bud 'N Booster. I now have beautiful stalk and leaves growing!
To all the negative people ... I am sorry for your experiences however, I too spent a lot of money at QVC, some have been returned or replaced. I liked the quick service I received and I like Cottage Farms so much that I just placed an order directy from them today! QVC no longer has the fertilizer I like for my fruit/vegies so I am getting it directly from the source. So far, Cottage Farms, I like your products and your plants.
On Apr 28, 2008, gardening_diva Arkadelphia, AR wrote:
I ordered several products from cottage farms recently. The plants arrived in excellent condition. They were all labeled and packed neatly. I ordered cannas, mini roses, hibiscus, and oriental poppies. The plants seem to be doing well. I am not an expert gardener, but it appears that even I can't mess these up.
My daughter bought me a tree hydrangea as a birthday gift in March. It was delivered on April 25, which was the perfect planting time for our area. It was in great condition and larger than I expected. The buds are swollen and ready to open. We planted it today, and my only complaint is that there were no planting instructions, but I have a friend with a "green thumb" who helped me. At the same time my daughter bought herself four bush hydrangeas and they are beautiful. Two even arrived with blooms almost ready to open. A few years ago she bought a cherry tree that looked almost like a dead stick when it arrived, but you should see it now! The only problem with it is the birds that eat the cherries before she gets them!
On Apr 27, 2008, colliwobbles (Jana) Shoreline, WA (Zone 8a) wrote:
Last year I ordered 3 items from Cottage Farms through QVC. The first was clematis, and when it arrived, the pots were not secure in the box, and so the plants were all broken and mangled. I sent them back to QVC and received a refund.
The 2nd item was Chocolate Cosmos. The plants looked dead when they arrived, and when I contacted Cottage Farms, they told me that the plants were dormant and would come to life. Well, they never did, and I was promised a replacement order in 2008, because the Spring shipping season had ended. I had pretty much forgotten about the replacement order, until I received a shipping notification via e-mail a few weeks ago. The flowers arrived, and once again the pots weren't secure , but the plants seemed ok. I was immediately disappointed to not see Chocolate Cosmos. Their customer service did say that they would substitute if the same plant wasn't available. They didn't include any information on the replacement plants that were sent, but I've figured out that it's Pink Mist Scabiosa. I'm glad they kept their word and replaced my order, but I'm still disappointed that it's not what I ordered in the first place.
By the way, the 3rd item I ordered was a Crocosmia collection, and most of them turned out ok.
I've been ordering from Cottage Farms for a few years now. I really like their company. I've lost a few plants along the way, but they are always quite friendly about sending replacements. My Harry Lauder's Walking Stick - not a cheap plant - didn't do much last year. (As in, no leaves at all until fall, well after I had already requested a new one.) No problem! They are sending me a new one this year. I just received my wisteria and bamboo today and both are much larger than I expected. Really, quite a nice company. I think they had some growing pains the first couple of years they were on QVC, but it all seems to be resolved and I would order from them again in a second. :-)
On Apr 11, 2008, ItsAMiracle Lynn Haven, FL wrote:
I always say, take time to...
play in the dirt.
(That way I am not too disappointed when the flowers don't grow.) LOLLLLL
No really, I love fiddling outside with flowers, love the sunshine but suffer with a severe gardening knowledge deficit. This means that it is truly miraculous when anything grows...and even more remarkable when it blooms and/or returns the next year!
Last year I placed an order for the first time with QVC for 3 Cottage Farms rose bushes, 3 hibiscus, 3 hydrangeas and tons of daylillies. (Must have been pretty hormonal that day.) My hope and ambition can only be attributed to the certainty of the CF rep and the QVC host, that the process was absolutely fool proof, completely guaranteed, and yes Virginia, even I could become a successful gardener.
Despite my usual failure rate, there were only a few plants that did not grow last year. QVC promptly refunded the cost of those plants. This year...I have growing plants! There are little green leaves on the hibiscus bushes. I have gorgeous blooming daylillies! (Who knew?) The rose bushes are absolutely covered with buds, and the quality of the rose bushes compared to the quality of the other bushes I have had that came from the local garden shop is phenomenal. Rich green leaves, thick long stems...(I wonder what would happen if I had remembered to fertilize?)
Will I order again from Cottage Farms? YOU BET! They even make ME look good!
That is right, I didn't mention the hydrangeas. They were tiny, and unfortunately their demise was at the hands of an absent minded hubby and his lawn mower. Apparently there are some gardening problems that even a superb company like Cottage Farms can't resolve.
I too have had a negative experience with Cottage Farms
and am glad to be given an opportunity to let people know
to be careful about them. I ordered 3 hydrangeas through
QVC. They arrived on time but they had been placed into
a large box with no bracing or protection at all. They were
badly beat up from having been thrown around the box
during shipping. Also, they were quite sickly and full of bugs.
I tried to nurse them along for a couple of weeks but it
was a lost cause. I won't buy anything else from them.
I recently ordered the Strawberry kit (5 level carousel) thru QVC and am totally satisfied. I've raised strawberries in pots for years and wanted to try some new stock. This was my first online live plant order ever (I'm fully retired now) and I was a bit nervous about plant quality. I carefully laid out the dormant plants and the count was exactly 30,which is two to each plant area on the carousel. While a couple were a bit small, they are all alive and thriving on my screened-in sun-porch. We have had some cooler weather but the growth rate seems to be unaffected. All plants have robust new leaves now (18 days after receipt). Will I reorder from this supplier???? Yes.
On May 11th, 2008, shovelit changed the rating from positive to negative and added the following:
Right after I wrote the original review, the plants started dying at the rate of two or three a day. I called Cottage Farms and they sent 16 more plants - 8 Ooh-la-la's and 8 Sweet desire. All but 3 of those were DOA. Then we contacted QVC who sent out an entire new kit. These 30 plants actually had some life-sign out of the package and once again have all come out of dormancy and are showing greenery. I gave the "potting" mix that came to a neighbor I don't like and put these plants in a different medium. It's called "Jungle Growth Professional Mix". It's made in Statham, Georgia and beats Miracle Grow. Cottage Farms is entirely too much hassle. I will not order again.
On Sunday, March 16th I ordered a butterfly magnolia and 6 hydrangeas. On Wednesday, March 19th they arrived. I was a bit concerned as I was going out of town Thursday and Friday. I took the hydrangeas out of the box and placed them outside under cover until I could get back and plant them. They were a nice size and healthy. On Easter Sunday (March 23rd) I unboxed the butterfly magnolia;It had several closed buds on it - healthy! Twelve days later (April 4th) it has already bloomed and is absolutely beautiful! The following Sunday, March 30th I planted the hydrangeas. So far, they are doing well. I look forward to purchasing again from Cottage Farms!
I recently purchased the 8 piece Fireball hedge rose collection from Cottage Farms through QVC. After ordering, I discovered this website and was concerned about the negative comments. My order was shipped on a Friday and was delivered the following Tuesday. I got exactly what I ordered, it was packed well and each of the 8 plants were in excellent condition and no distress. I've since planted them and so far so good. They have all taken on new growth already and look healthy. Only time will tell. This was my first experience ordering plants through the mail, and I will definitely be ordering from Cottage Farms again.
I am just voiceing my thoughts. I have numerous ordering pending on QVC for plants, bulbs and trees from CF. After reading many of the reviews, I was tempted to cancel my orders, but I did not.I am going to give CF a chance to provide me with healthy plants as promised.Being in Quality Control myself, I find that many people want something for nothing.I plan on my plants arriving healthy and ready for planting. I will provide them with the water,food and care they need to thrive.You cannot expect to have plants live without the proper care. I will write again when my orders arrive and will update as the growing season proceeds...stay tuned.
I have ordered from them a few times. The plants have mostly grown very well. The main point for me is that, when I had any difficulty at all, their customer service has been helpful and generous. So, I am more than satisfied with this company
Ordered BlueBird Tree Hibiscus in 2006 through QVC. It arrived on time and in good condition. The following season(2007) it grew hundreds of buds but only one bloomed. And it wasn't a Blue Bird - it was pink (but pretty.) I called CF and they have promised to send a BlueBird in the spring. They suggested I use a bloom fertilizer on the tree I have so that hopefully it will flower next season. Only time will tell! But they were very polite.
I ordered from them and received two dead trees and six dead grasses on arrival, they replaced them twice with more dead trees and more dead grasses, never offered to replace with other items that wouldn't pass away during the shipment that takes 6 days. I would never buy from them again and warn all whom do order, unless you like sticks, twigs and dry dead weeds on arrival. very poor service.
I love Cottage Farms. I have never been one to trust mail order when it comes to live plants. So i surprised myself when I bought their 12 piece mini rose collection and the 4 hardy hibiscus last yr(2006) thru QVC.
Each and every plant that I bought arrived in great health. All the roses and two of the hibiscus bloomed.
This yr a friend and I went in together and placed a large order from QVC. Together we bought 3 Rose Trees, Chocolate Vine, Nelly Moser Clematis, and Ice Plants. This was in addition to the 10 piece mini rose collection and the Chicago Peace Rose Tree I had already ordered.
We did lose a few of the plants this yr, I lost 2 mini roses and my friend lost her clematis and rose tree. But I contacted Cottage Farms and I have already gotten the replacements for everything but the rose tree.
My rose trees are doing wonderful, I currently have blooms on all of them and all 22 of the mini roses are either blooming or budding.Including the two that just arrived.. My hibiscus from last yr are putting on lots of buds, so I expect lots of flowers on them. Even the pink ice is beginning to bloom. The Chocolate Vine is growing slowly but surely.
I will continue to do business with Cottage Farms.
I have been ordering from them for 6 years thru their website and QVC. This was the first year that I had a tree rose die and they replaced it immediately. I had bought it from QVC and they sent a new one. Last year they sent me a wrong color of the hibiscus tree I ordered and they sent me the right one this spring. The one that was sent as the wrong color I did not have to return and it growing beautifully. I have tried Roberta's and have not had any success, probably because I live in the dry hot summer of central Ca. I have ordered hibiscus,day lillies, roses,scabiosa,magnolia trees,lilacs,hydragena tree,hibiscus trees,etc. and I have had wonderful experience with them. I think we have to order plants that are suitable for our zone to be successful.
I ordered Hot Chocolate Dahlias and Friquolet dahlias from Cottage farms this year. Only one out of six of the Hot Chocolates sprouted -- but it was another dahlia variety. I emailed my complaint and replacements are on the way. However, all six of the Friquolet sprouted, but now that they are blooming, they are not the blooms pictured on their site. I called customer service and offered to send photos of the flowers so they could see that they were not what I ordered, but the service rep said you can't rely on the site photos. I asked her how you were supposed to order specific color and style flowers if you couldn't trust the website. She grudgingly offered to send replacements, but I haven't heard any thing from them yet. I wasn't trying to get "free" plants, I just wanted what I originally ordered for my garden.
On June 4th, 2007, Dscalf added the following:
I received replacements for the some of the above order. However they were out of the Hot Chocolate dahlias and offered no replacement for those. The replacement bag contained some extremely dried out tubers with no visible eyes and a tag that indicated they were the Friquolet dahlias. I have planted these but am not optimistic about results. I received a dahlia order from another dahlia farm on the same day and the difference in quality was huge. I won't be ordering dahlias from Cottage farms again.
I recently purchased three Emerald Rose sets through QVC from Cottage Farms, and I was so thrilled that I located the company and ordered additional items directly from the company. I am a little concerned about the true identity of the people who posted negative comments about this company. I order from Springhill, Breck's, Michigan Bulb and shop my local Lowe's and Home Depot for plants. I have a beautiful 1.5 acre homesite and lots of room for gardening - thank heavens for Cottage Farms when it comes to specialty trees or unique plants that I can't find elsewhere. Their prices are great and thus far, everything I've ever received has been nothing shy of what they promised. I am currently working on a new website where I can let everyone know about our garden progress, as we just purchased a new home (new for us, built in 84) and we've been updating INSIDE the home, but now we're working OUTSIDE. However, due to a wreck in March, I'm recovering from a broken leg and am having to rely on helpful family/friends to help me plant my plants but I'm NOT new to gardening as this is our third home (and final purchase, we hope!). I'll be proud to tell everyone that I got my roses and my weeping cherries from Cottage Farms.
On June 6th, 2007, kriswalker added the following:
Have received another shipment of plants from Cottage Farms, and while they are a little small compared to others such as Sooner Plant Farm, etc., they are healthy and are doing well! My rose is budding out and so are the ones I gave to my mother and sister. My sister is moving so she put her rose in a bucket with potting soil and it's doing very well! The tree has new growth all over it. I also had ordered some hydrangeas and other plants - small but healthy!
We LOVE Cottage Farms!! We have been purchasing from them for at least 6 years and have never had a negative experience. Yes, we did have to contact them twice about plants that did not come back the following year however they were always very nice and extremely helpful. I thought their custmer service was outstanding!! We have bought close to $1,000 worth of plants and bulbs from them over the years. I can honestly say we refer CF to family and friends all the time! Only an extremely statisfied customer would do that. Thanks to everyone for sharing their stories. I do however have a hard time believing that CF has given them a hard time about any of their past 1 year purchases. Their guarantee is outstanding and they have stood by it with us everytime
On May 9, 2007, fun2garden Jefferson City, MO wrote:
I will NEVER order again from Cottage Farms and QVC! Both have displayed disrespect to me when I complained about my 7 orders this spring. QVC first screwed up the orders (sent dead plants, empty box, etc...). Then they told me to contact Cottage Farms - who refused to replace the dead plants and send the missing plants. I reminded them of Philip Watson's statement "We aren't happy if you aren't happy.." but they still refused to correct the problem. I paid in full for all items, and now have lost $400. I've found that SpringHIll Nurseries surpasses Cottage Farms in HONESTY, PRICING and RESPECT!! PLEASE BEWARE OF QVC AND COTTAGE FARMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
On May 11th, 2007, fun2garden added the following:
LIARS! Please ignore the "kind" message from the company. I have printed a copy of my QVC orders which shows credit card payments, and have contacted my bank regarding transactions from QVC, so obviously Cottage Farms and QVC don't know what they're talking about. I received a call today directly from Cottage Farms (possibly the representative who wrote the comment),but he refused to solve the problem with the orders. I even offered to fax a copy of my evidence (although I wasn't wild about sharing bank account info with those who've already mistreated me..),but the fella said he didn't need it. I am FURIOUS with Cottage Farms' disrespectful attitude and QVC's lack of concern about the issue. Neither company cares about customers...they are only out for your money. So beware gardeners, don't get caught up in the evil web of Cottage Farms!On May 14th, 2007, fun2garden added the following:
As if I haven't told you enough.......here's another report! Last year I ordered a set of 3 sub-zero roses. They were very pretty, but did not grow very tall. They did not return this spring, so I contacted Cottage Farms. They sent a replacement set. Guess what?? The replacement plants were dead upon arrival. Gee, that makes sense - replace a dead plant with another dead plant. Who's running the company??? I give up! Cottage Farms and QVC will no longer receive orders from me!!!!!! Buyer beware!!On May 9, 2007, Cottage Farms responded with:
On May 10, 2007 11:21 AM, Cottage Farms added:
Cottage Farms is more than happy to stand behind our products with our one year warranty; however, we consulted with QVC about this customer and her orders and were told that the orders she is wanting replaced were not paid for. We do want our customers to be happy and we strive to make sure we meet that challenge by showing the same respect to each question or concern that we receive. In some instances, we must consult with our trading partners to insure that all customers are treated fairly and in this case we found that this customer was asking us to send and replace plants for which she never paid QVC. "
I have ordered many plants from Cottage Farms thru QVC. Never, EVER, had a problem. They have the best variety and customer service. If you do have a problem however you must call within the time allowed. Obviously they are not going to replace something ordered 2 years ago. So order with confidence. Phillip knows his stuff ! He definately should have his own show ! A +++ to Cottage Farms !
On Apr 24, 2007, pcat Berwick, PA (Zone 6a) wrote:
I ordered a 3 rose hybrid tea rose collection from cottage farms through qvc my planting time for planting roses in mid to late april. After calling numerous times i receieved my roses in May. All 3 were extremely small but i really wanted the sterling silver so i planted them anyway. The princess DeMonaco and Margaret merril never grew and sterling silver shows signs of rmv. I called cottage farms to request replacement for the 2 that did not grow and was told they would be sent out next planting season. I had to call several times the following planting season to get them to send them to me. Finally the end of May again the replacement arrived. 2 floribundas not hybrid teas like i ordered and both of them very small and both very dead.
I will never order from this company again. I would rather take my chance on a 2.00 body bag rose. I have put in formal complaints to qvc and the next time i catch philip live on qvc you can bet ill call the testimonial line and share my story live
First to the person who said C.F.D. no longer has a web site, they are mistaken, it is now up-graded & absolutely beautiful. I worked for C.F.D. For 12 years, and sadly had to retire at age 69, because of health. I still order from them, & they are the most concenious people ever. They will work with you and for you, any way possible. My tree roses are just absolutely gorgeous, as is everything else I have ever purchased from them. I may no longer work for this company, but I will certainly continue purchasing my plants from them.
I was glad to read the recent posting of the gardener who is in year 2 with their miniature rose garden. I just planted my 8 mini roses after purchasing a few weeks ago. I held off on planting a couple of weeks since we were having a little late cold weather, but replanted the plants in some peat pots and kept them indoors until safe to plant. Yes, they were small plants, but the price was only 20 bucks (or close) for 8 plants! They arrived in good condition. One even had a bloom. After a little tender loving care, they seem to be doing quite well. So far, so good and I will purchase again.
In April of 2006 I purchased the 10 piece miniature rose collection from QVC by Cottage Farms. They arrived in beautiful condition. We planted them in the proper location and they arrived at the proper time to plant for our deep south zone. I never did anything except mulch and a little cutting back and I had little vases of miniature roses all over our house until late fall. I even took them each time we went to friends houses. They produced abundantly and beautifully. Now it is March 2007 and they are coming back strong. Two of them didn't fare as well as the others and I thought maybe they just needed more care (bloom boost food, etc.) last year, but they are already looking stronger than last year. It has been my experience to order from a grower that produces near or in my zone. Those plants always seem to do the best. Cottage Farms is in my zone. Was considering ordering daylillies and hydrangeas from them this year.
I ordered numerous plants through QVC from Cottage farms in 2005. Some of the plants I received were covered with insects. I was very upset, since I had opened the package indoors. I immediately took them outside, but was nervous about the insects infesting my other plants. I planted everything I purchased immediately, but very few plants survived. I contacted QVC to get replacements, and they told me to contact Cottage farms directly. Once I contacted Cottage Farms, they said I would have to wait until the next growing season, so I did. I contacted them again in March 2006. I placed my replacement order through their website, and waited. I never received my replacement plants. I called them, and they would say that they were on their way. So, I would wait longer. I eventually received a couple of plants, but they were not what I had ordered. I was told again, that I would have to wait until the next growing season. It is now February 2007. Cottage farms no longer has their website, although they are still listed as selling through QVC. I am very dissatified with Cottage farms and QVC, as QVC could have aided in resolving this issue immediately.
I have ordered multiple items as presents for my family members through QVC from Cottage Farms and my family members brag on their gifts each year. DOES ANYONE KNOW OF A SHOW THAT PHILLIP WATSON MAY BE DOING ON HGTV? I RECENTLY SAW HIS FACE IN ONE OF THEIR PROGRAM ADS. HE IS FULL OF GARDENING INFORMATION AND IT WOULD BE EXHILIRATING TO KNOW THAT HE WOULD HAVE HIS OWN SHOW.....
I have been ordering from QVC and directly from Cottage Farms for the past 2 years and I am very satisfied. Listed below are just some of the items ordered, Hibiscus Trees, Caryopteris Sunshine & Petit Bleu, Hydrangeas, Mini Roses, Daylilies, and Blueberry plants. There were a couple of plants which did not do well, they replaced without any question. Matter of fact, I have already begun ordering for spring 2007.
I was very sad to see the negative comments --- my own experience couldn't have been better! I, too, ordered plants from Cottage Farms via QVC - hydrangeas, hibiscus, rose trees - to name a few. My hydrangeas are HUGE, healthy and the envy of my neighborhood. The hibiscus (ordered in 2005) wasn't in the greatest shape when I received it - but I planted them anyway and 1 out of the 4 plants lived AND BLOOMED! I contacted QVC, then Cottage Farms about the 3 plants that didn't make it and I was assured my plants would be replaced when the 2006 season arrived. Just as promised, I received my replacement plants - plus an additional plant at NO CHARGE!!! I live in Illinois (not usually a hibiscus-friendly climate) and am so proud of all my plants from Cottage Farms - and my hibiscus are unbelieveable - the new ones already blooming (they've only been in the ground about 4 months) and my 2-yr. old plant is almost 6 feet tall, blooming like crazy since late June. Everyone who sees my plants are extremely impressed - and I would expect QVC/Cottage Farms will receive several new customers after seeing my garden! And they make great gifts too - my mother loves her rose tree!!! Cottage Farms, keep the great plants coming --- I'll be there to buy them!
I bought nearly 400 dollars worth of plants from Cottage Farms through QVC. Most of the daylillies lived, but everything else I bought died. I also bought two different rose collections, miniature roses, and two other plant collections. I contacted QVC and they told me to deal directly with Cottage Farms. Cottage Farms offered me less than 10 dollars worth of plants from their "leftovers". I will never buy anthing from Cottage Farms or QVC again. I hold both Cottage Farms and QVC responsible since both companies guarantee satisfaction. I replaced the miniature roses with ones I bought from the local grocery store and the grocery store plants are doing well! I also bought many plants from White Flower Farm and the plant quality and packaging far exceeds the garbage I received from Cottage Farms. I strongly recommend you do not buy anything from Cottage Farms or QVC.
Bought a $40 Cherokee Chief Dogwood tree from Cottage Farms off QVC in Spring 2004 and planted according to directions. I saw no growth that year and hoped that maybe it would "come to life" the following Spring when Dogwoods normally bloom in my area. When Spring 2005 game and tree still showed no signs of life, I sent CF an email about Dogwood Tree and was promised a replacement at "proper planting time" the following Season. This is now Summer 2006 and no replacement has ever arrived. Will never order anything from them again.
On August 18th, 2006, brendatn changed the rating from negative to positive and added the following:
Need to revise my feedback to postive.
As I was posting my negative feedback, a replacement tree was already on its way to me. CF emailed me to advise me they had also had problems with the Cherokee Chief Dogwoods and shipped me a Rose of Sharon as a replacement. The instructions said it would take two years before it would bloom, but it already has one flower on it and many, many buds ready to open within days.
Customer service has been very helpful. They must monitor this website because one of their responses came from here.
Problem resolved. Will give them another chance next Spring.
Ordered several items for the first time last Spring. When most of them failed to survive/thrive I contacted QVC and was told to deal directly with Cottage Farms. They said I could only receive replacement plants THIS year.
Well the replacement hydangeas never arrived. And once again only one of eight rose bushes is showing any signs of life. The other seven look the same as the day I planted them. The miniature roses that were to be replaced never showed up.
Very disappointed in this company. I won't consider any more purchases from them.