Sister ordered Tropical Hibiscus tree March 29th,213. She put it in our sunroom over the winter in sunlight. The tree is completely dead. Brown under bark. No green anywhere. Ordered thru QVC. She had me to contact Cottage Farms. Customer service said that the tree was only guaranteed for 90 days and they would not replace it. Said it was past the 90 day period. The cost total was $47.73. Phillip did not say it was only guaranteed for 90 days. That's ridiculous for such an expensive tree. Phillip said if we are not happy then they are not happy. I want trust them in the future.
On Sep 1, 2013, pinkelephants Mission Bend, TX wrote:
Posted on June 21, 2013, updated September 1, 2013
Sorry for the length of this story, but the sequence of events demands it. Never order the Blue Bird Rose of Sharon tree that you see Phillip raving about on QVC. I have ordered this plant over the past five years and have yet to receive even one blue tree. They send pinks and lavenders galore, but no blues. Cottage Farms convinced me in 2012 that four blue replacement trees would be forthcoming if I waited until the next season. In the following year (now) and after waiting months for the four blue trees to bloom, GUESS WHAT? They had sent FOUR LAVENDER ALTHEAS (I left the Blue Bird labels on the trees just for kicks!). When I reported this to Cottage Farms, they implored me to wait another year for the real blue replacements. I declined this offer and requested them to send the trees now so that I would not have to wait another year just to discover that the order was still wrong. YOU WON'T BELIEVE THIS! They sent me just one tree instead of four. I won't know for a month if it's blue or not. I thought I was being "punked." This had to be a joke! So silly me, I called them back just to be told to wait YET ANOTHER YEAR for the remaining three blue replacements. Really?! I was sitting on my couch laughing hysterically about the total disregard of this customer and still believing that I was being "punked", when I received a call from customer service at CF with the rep. saying that she had spoken with her supervisor. And because of all of the mishaps (which I call incompetence and disregard), Cottage Farms had reconsidered and would send the three blue replacements THIS YEAR! Imagine that! I was overjoyed, to say the least, and relieved that I would not have to write a scathing review of CF based on my horrible but true experiences. They were sending the 3 trees that day! After waiting for more than a week, I called CF back to get a tracking number since the trees had not arrived as promised. YOU WON'T BELIEVE THIS--the CF rep. that had spoken with her supervisor had "checked the wrong box" and had actually scheduled the replacement trees for 2014 instead of now, according to the present CF rep. This person apologized and said that I would be receiving the blue trees in about a week. SO LET'S TAKE BETS! Will Cottage Farms finally send the 3 Blue Bird Rose of Sharons next week? Will the one tree that's already planted TURN OUT TO BE BLUE? Tune in for the latest update on this Cottage Farms Blue Bird fiasco. I'll be posting.
On September 1st, 2013, pinkelephants added the following:
Mystery solved. Finally I received all four trees. After three months of waiting for the alleged Bluebird Rose of Sharon hibiscus trees to bloom, three of them produced puny lavender blooms and one didn't bloom at all! Absolutely true. It's painfully obvious to me that Cottage Farms is advertising that beautiful blue tree without actually growing it. Since I have ordered it repeatedly all of these years and listened to their endless excuses about why it's never arrived, that's the logical conclusion. Adios, Cottage Farms.
On May 18, 2013, watchdogal East Hartford, CT wrote:
Most of the time if you purchase an item and it arrived DOA they will replace it with some other item (they claim is similar) . You never get a replacement for what you ordered. Last year I bought a 2-pack of Crape Myrtles Trees(Velma's Royal) off QVC and they sent 2 completely different plants...when I notified them after they started growing it was obvious one was a bush and another a possible tree. I sent them pictures of the two and they didn't even know what they were but promised to replace them the following year as it was too late (summer just started) to send the replacements now. So here it is 2013 and they send out 2 bushes of another type Crape Myrle.....not even close to the trees I ordered......this happens most of the time with replacements....I've had it with them and don't believe what PHIL tells you on QVC about wanting to make you happy with your order....you never know what you paid for! This also happened with the Pink Grasses and a day-lily collection 2 years before......always getting what you didn't ask for...or pay for..
Posted on May 14, 2013, updated May 15, 2013
I've been an avid QVC customer for years and do enjoy the convenience and quality of products I've ordered from them. After watching Cottage Farms for several years, I finally decided to order a number of items $400 worth this 2013 spring. Quality from Cottage Farms is a crap shoot. It depends when your order is processed and shipped. I live Z6 so my shipments are in the middle of their entire orders. For items received promptly, the quality was great and I was pleased. However, the later into the season they get, the quality wanes substantially to the point that starters, plugs and liners seem to replace the plant ordered. IMHO I believe Cottage Farms is greedy and does not turn down a sale. Even if that means sending a 1-1/2" plug and calling it 4" pot. Bare root trees and roses are also iffy...they actually sent me a bare root rose with a 3" dia stem, 6" bud union and two 1-1-1/2" canes. The rose was likely 5-6 years old. Problem was the roots some as large as 3/4" dia were all cut within 6" from the crown. Who do they actually think they are fooling? I've had good luck with their daylilies, but again a search of the internet and you'll find more mature roots at either same or lower price. As far as their hydrangeas are concerned...liners I bought from a grower were more mature than the cuttings I received. Imaging a big leaf with near normal size bloom on a 6" cutting with frail immature roots. Hardly could I expect them to survive. Replacements? Yes, courteous replacements. Problem here is they ship replacements AT THE END of their sales season and you end up with immature or leftover plants. It got to the point that the cost of outrageously small plants was unacceptable and QVC refunded $180 on my complaints. Bottom line...never again.
On May 15th, 2013, rosepetal2 added the following:
Tue, May 14, 2013
I'm sorry to see you had problems with your purchases from Cottage Farms. Please contact our customer service department (888-593-3644) and we'll do our best to make sure you receive plants that are up to your standards.
Wed, May 15, 2013
Hi Jonathan I appreciate your attempt to resolve any of my issues. But several of the problems continued even with replacements. I have wasted time, energy and the use of my money to purchase your plants, especially near the end of the ship season. It is inexcusable that you send 1-1/2" plugs, liners or starters for plants advertised as more mature. I purchased my entire landscape over the past couple of years online from growers and not one tried to pass of such skimpy sprigs as living plants. In fact I just received replacements for fire and ice hydrangea for 2012 purchase that did not make the winter. Those replacements had NO BRANCHING, the main stem was 1/4" diameter with a near full size leaf. Are you telling me that's not a cutting that had been rooted for several weeks? this year I also purchased Russian sage and lavender from you via QVC. The lavender had been drenched prior to shipment and the poor little sprigs arrived DOA. the Russian sage were barely 1-1/2" high and when transplanting it was obvious they were 1-1/2 plugs placed in a 4" sq pot. I cannot afford to continue to do business with you - even for replacements. I do not have a greenhouse nor do I care to cultivate immature plants. Like I said in my review, its a crap shoot to do business with you folks. Some of my plants were fantastic some were embarrassing. I really don't want to waste any further growing season with such inconsistent quality. In spring 2012 I purchased two fire and ice hydrangeas and four twist and shout hydrangeas. All six were frail plants that I nursed in containers for the summer and transplanted in September. I composted and mulched them like all other hydrangeas, roses and clematis. Only your plants were the worst to pull through. My observation is that they were very immature plants when received in May 2012. The size of the surviving four twist and shout hydrangeas this year are what I would have expected LAST YEAR. I run a Garden Services business and am a knowledgeable gardener. My observations of your stock are accurate. This late in the season any replacements from you would likely be fresh starts. Sorry, no thank you.
On Jan 22, 2013, BenjaminBunny Allentown, PA wrote:
I bought several items from Cottage Farms through QVC - petunias, flower garden combinations, Red Hydrangeas, and double minipetunias. Most of the flowers came squashed and brown. I worked at a greenhouse for a couple years when younger. There is no way they are telling me those plants were sent healthy. I called QVC to complain, and they fully refunded me. The petunias were never denim and coral as stated. They were just regular purple and red and could have been bought at the local greenhouse. The red hydrangeas hardly grew and never bloomed. The flower garden combinations were the worst with just one flower growing out of the garden. The minipetunias came around the best. I will never buy from Cottage Farms again. I will watch them on QVC to see what is new for the season and then look for it from someone else who is reliable.
On Apr 2, 2012, hardyinokc Oklahoma City, OK wrote:
Posted on July 20, 2011, updated April 2, 2012
Spring 2011 I ordered a re-blooming daylily collection via QVC (paid between $40 & $50 including shipping). The plants are alive, but the ones that have bloomed thus far are NOT the same colors that were shown on QVC. If you are wanting daylilies, do NOT order them from Cottage Farms; from now on I'll order all my daylilies from Oakes Daylilies (they send the CORRECT plants that are about 3 times the size of the ones from Cottage Farms for comparable prices).
On April 2nd, 2012, hardyinokc added the following:
After posting my previous posting, Cottage Farms did send replacement daylilies, which arrived last week. They were OK size-wise & seemed healthy (for the most part), but some of the daylilies in the box did not match up with the plants listed on the invoice. I appreciate them sending replacement plants, but it would sure be nice to receive the plants that were actually ordered.
When I first ordered from this company I started with 4 trees, weeping cherries and they weren't cheap.
2 were dried upsticks and the other 2, the tops were broken off, which is the important part of this tree.
I didn't bother to phone and ask for replacements, I figured it would just be more of the same. When you have live plants roaming the USA in a box for 7 days or more, I'm not surprised they are dead.
This year I ordered the bulbs called 4'Oclocks,,,, I got 2 sets and I think it was something like 10 bulbs in a set. I put them all above my stonewall in front of the house and I must say, BEAUTIFUL! I have so many I transplanted some to the window boxes as well...
I think bulbs are a safer way to go with this company..
Hydrangea Sub-Zero Garden Party is what I ordered from QVC. I was to receive 3 healthy plants. What I got was 2 small plants that were nothing like the ones they showed on QVC and 1 dead plant. QVC/Cottage Farms did send me 1 replacement plant but that too was dead upon arrival. What a disappointment. Luckily for me, QVC gave me a full refund.
Pink Grass is what my aunt ordered from QVC. She gave one plant to me and it looks brown and dead. I planted it, but it still looks brown and dead. Again a big disappointment.
Next time I will purchase items like this from my local nursery.
I implore you not to deal with this company! I bought the climbing rose trio through QVC. They show you during their dynamic presentation, 3 robust, fully rooted small plants that you can expect to receive from them. I was horrified to find 3 dead, wilted twigs beyond return. A stick in dirt. I called Cottage Farms and they replaced them with 3 limp sticks in dirt, again dead as doornails. I called QVC for a refund. By the way, I did call to see when then the replacements were to arrive, and the employee at Cottage Farms was extremely rude. The presentation on QVC is totally bogus as far as merchandise and professional attitude!
We apologize that you received two shipments that were not up to our quality standards. I can assure you that they were not shipped in this condition. Also, I want to let you know that we want all of our customers to enjoy their experience with Cottage Farms and our Customer Service team and will follow up with the CSR with whom you spoke. A manager will be glad to speak with you in hopes of improving your experience so please contact us at 1-888-593-3644 or email us directly. Again, accept our apology for your unpleasant experience."
Posted on May 3, 2010, updated May 14, 2010
I placed an order last night on their website for the mint julep rose which was still working the other night.Today when I went to check the order status I could not reach their website as they appear to be no longer in business.I also tried calling their phone number but it has been disconnected.It appears to me that theyhave gone out of business with no way to reach them.
On May 14th, 2010, Diane6191950 added the following:
I finally recieved my order but of couse they messed it up.I ordered 2 mint julep roses but instead recieved 1 mint julep and 1 curly pink rose.I did not want a substitution on my order.I want specifically what I ordered.They still owe me my other mint julep rose.On May 14, 2010, Cottage Farms responded with:
"On May 3, 2010 1:46 PM, Cottage Farms responded with:
As a representative of Cottage Farms, I can assure you that we are open for business as usual. Our toll-free number is 1-888-593-3644 and our website is http://www.cottagefarmsdirect.com. To my knowledge, our website did not experience downtime yesterday; however, there may be short periods of time the site may be down when routine maintenance is being performed. Please be sure and contact us at our toll-free number or at our website with any questions or concerns you may have."
On Apr 23, 2010, crash69 Buffalo, NY (Zone 5a) wrote:
Three years ago I purchased what was supposed to be a magnolia tree. I paid about 35 plus shipping for a stick that was supposed to grow into a tree in 3 to 5 years. Well it looks like a 3+ foot bush & every spring it flowers. But all the flowers get brown spots before they fully open.I wanted a tree but got a disappointing bush. I won't order from there again
On Apr 21, 2010, acddemilner South Bend, IN wrote:
I ordered Hardy Hibiscus in April 2009 but they did not bloom. They were replaced in late Summer and I was told to "be patient", they would return in 2010. They are as dead now as they were last year and now because it is beyond one year from the original order, they write: We do offer a one-time, one-year (from date of original shipment) plant warranty. Unfortunately, your order has already been replaced and we will not be able to send you another replacement.
I think I was sent tropical Hibiscus and of course they will not grow here in Zone 5.
Over the years I have order pre-seeded mats. A Jasmine plant, strawberry plants and herbs. I have NEVER got anything to grow or even live from cottage farms. Check around Cottage farms does not have a good approval rating and there is a reason!
On Apr 11, 2009, marie_kap Williamstown, NJ (Zone 6b) wrote:
I got my order today. I must say I am very disappointed in the size of the plants considering the price I payed. I got 3 carpet rose's and each was about 3 inches tall. The cost was $39.99. At that price I was expecting a plant at least 6-8 inches tall not 3 inches. The gaillardia was 14.99 for 3 plants that I guess was not bad, they were too 3 inches tall. The Lantana tree is a good size but had some broken branches.The daylily's had some good roots, so they were nice. I was mostly disappointed in the rose's. I feel that they were too small for the price. This is my last time of ordering from them.
On April 27th, 2009, marie_kap changed the rating from neutral to negative and added the following:
I am changing my comment to negative. The plants are so small that they are struggling to survive. The patio lantana died soon after planting. It looked almost dead when I got it. The roses are so small that it will take many years to grow to any kind of bush. They are over priced and have bad plants. Their responce to my complaint was that small plants recover faster. Not a good answer when I have bought and recived other larger plants that have done very well. I am asking for a refund and not a replacement. I can get many plants from my local garden center for that $120.00.
Do not buy from this site.
I ordered 5 Garden Hibiscus plants from CF through QVC and one was broken upon arrival. I called QVC customer service and explained the problem. A replacement is on the way. It took all of 3 minutes, no questions asked. I will follow-up later w/ how they are growing!!
On May 2nd, 2009, rhettdog changed the rating from positive to negative and added the following:
A follow-up on the Garden Hibiscus plants. Sorry to say...all five, plus the replacement...died. You would think one of the 6 would have made it past a month. Thankfully, I was refunded the entire amount I paid.
On Sep 10, 2008, Chezca Hayward (Z8b-9a), CA (Zone 8b) wrote:
So far, I'm happy with Cottage Farms... Eventhough ALL of the 50-piece strawberries died (oh I got ONE strawberry fruit at least!). They did, however refunded my money back which was cool. And the heirloom tomatoes- some lived but the tomatoes were the size of big GRAPES so I was very disappointed and I told them. Again, they promise to replace them next season which is awesome. Now on to the asiatic lilies, one word: A-FREAKIN-MAZING! :) I've NEVER gardened before, ever! When I got the lilies in April08, I had to put them in those blue plastic party cups just because I had nowhere to plant them and plus we were moving in a couple of months. They started sprouting in a week and by the time we're moved in, I transplanted them in our new backyard and voila! They shot up to almost 30" and started flowering in mid-June and every morning was a surprise! Especially when the huge white lilies started unfolding! We took pictures of our "babies" just to show off :) (even my husband got into gardening because of these wonderful plants). But alas, they have started to yellow from the bottom leaves up. I guess they're getting ready for dormancy? I also got the sub-zero roses and those have bloomed and re-bloomed like crazy. My hubby thought I was crazy buying these "sticks" until they started to leaf and bloom :). One plant I'm very wary of are their hydrangeas- they're VERY weak and annoying to grow (brittling leaves and almost no growth). I just ordered their black, yellow, pink, and white tulips for this fall planting season and I can't wait to work on those. Also ordered lily-of-the-valley and that one's a scratcher because we just got a puppy and it's supposed to be poisonous (the lily not the puppy:))? Anyway, just thought I'd put my 2 cents in. Not every plant is going to perform the way they show them on tv, as long as they make good on their refund/replacement and have wonderful customer service- there's nothing that can't be fixed, right? Compromise people and happy gardening! :)
On July 8th, 2009, Chezca changed the rating from positive to negative and added the following:
I am now changing it to negative. Mainly because QUITE A NUMBER of the plants I ordered did not grow true to form. My oranges and lemons grew to be just a plain yellow daisy. The shasta daisies are riddled with "fascination", the calla lilies aren't blooming AT ALL this year (very stunted growth), and the only thing doing ok are my asiatic/oriental lilies. VERY DISAPPOINTED WITH COTTAGE FARMS.
As for the replacements, they were the wrong plants on two instances.On July 8th, 2009, Chezca added the following:
I have now switched to Bluestone Perennials, High Country Gardens, and Annie's. So far so good but have not ordered anything from Annie's because I'm planning on going to their nursery myself.
On Jun 14, 2008, paulnelissa Cincinnati, OH wrote:
My husband and I wanted a weeping pussy willow tree for our yard. We found that both Spring Hill Nursery and Cottage Farm Direct (not through QVC). The tree was half the price at Cottage Farm, so we ordered it. My credit card is charged immediately. The website stated that they needed 14 days to process the order.
I waited and waited and waited. Finally, when the 14 days has passed, I email the customer service department. Two days later, I get an email saying that my order is currently being packed and will ship in 2 days.
Two days later, I get another email saying that the items I ordered are no longer in stock. I call the customer service department.
I tell the woman what happened. She expresses disbelief and places me on hold. Then, she comes back on the line and says that this really happened. They'll refund my credit card. I ask her if I can file a complaint. She says she doesn't think so. I hang up.
I decide I need to speak with a supervisor. I call back and am placed on hold for 20 minutes. While I am on hold, the supervisor calls me. I explain again what happened. He pulls up my account and says, "Yep. We oversold the product. We waited too long to fill your order and then ran out. This happens all the time. Sorry."
I tell him that this is really unacceptable. He says, "Well, we'll refund your credit card. So, do you need anything else?"
I tell him I will never order from them again.
I wouldn't be so mad if I could order this plant elsewhere. But, everywhere else is out of stock. I know this because all of their websites say this. They don't let you order something that can't send you.
I preodered two rose of sharon trees from cottage farms on QVC. The plants did fine last year. This spring they have not done anything so I assume they have died. I gave them alot of time since in Nebraska hibiscus are slow to come up. Usually not until June. My other hibiscus are just now starting to come up. I let them know that the plants did not come up. And they informed me that since I recieved them the first of May last year and did contact them unil June they would not replace 70.00 worth of plants. Now it has been cool here this spring and nothing came up as early as usual. And there is no way these plants would have been up the first of May even in a normal year. I will not buy from them again.
I ordered a number of plants from Cottage Farms through QVC. The amazing thing is that I had bad luck with most of the plants ordered. I ordered the 30-pc assorted strawberries with 5-tier planter; Ornamental Fringe Tree; 3 Piece Pastel sub-zero rose collection; Emeral Rose Set; 2 Piece Primrose & Sensation Lilacs; and 8 Piece Chef's Choice Heirloom Tomatoes. I also orders some of their fertilizer paks. I followed all their planting directions to the tee. The tree I planted outside and mulched really good since we were still getting some frost. However, the tree is showing no signs of active growth at all, it looks like a stick was just stuck in the ground. The strawberries I planted in the tier pots and place in a window that gets sun all day and kept them watered and fed and kept turning them pots as directed. Once I thought it was safe I placed them on my patio and if there was a threat of frost, covered them with heavy clear plastice to protect them. However, out of all the strawberry plants received in the shipment, only one is even showing any type of growth and that only as 3 leaves on it currently so I don't think that will even produce. The tomatoes I planted in pots and placed in the same sunny window and kept them watered and fed until the ground was warm enough to plant them. However, out of 8 plants received only 6 are still alive, but are not really growing at all. I have plants that I started from seed that are doing better than these plants and that are already stating to flower and produce. The roses and lilacs I also planted in large pots and kept in a sunny warm place, watered and fed until it was safe to plant in the ground. The Pastel Sub-Zero Rose collection has a few new shoots on it but not really actively growing, so I still have hope for them. The Emerald Rose set, has no active growth at all. The lilacs are still alive, but not really showing any new growth, but again I still have hope for them. I've purchased other on-line plants and never had any problems, so I thought I was safe with Cottage Farms. I have a very green thumb and my neighbors love my yard. I had pulled out a number of bushes that were distroyed by a winter storm we got and I was going to replace them with these plants. I have complained to QVC and haven't yet gotten any response, but I'm hoping they will replace the plants. At this moment in time though, I wouldn't puchase any more plants from Cottage Farms.
I too have had a negative experience with Cottage Farms
and am glad to be given an opportunity to let people know
to be careful about them. I ordered 3 hydrangeas through
QVC. They arrived on time but they had been placed into
a large box with no bracing or protection at all. They were
badly beat up from having been thrown around the box
during shipping. Also, they were quite sickly and full of bugs.
I tried to nurse them along for a couple of weeks but it
was a lost cause. I won't buy anything else from them.
I recently ordered the Strawberry kit (5 level carousel) thru QVC and am totally satisfied. I've raised strawberries in pots for years and wanted to try some new stock. This was my first online live plant order ever (I'm fully retired now) and I was a bit nervous about plant quality. I carefully laid out the dormant plants and the count was exactly 30,which is two to each plant area on the carousel. While a couple were a bit small, they are all alive and thriving on my screened-in sun-porch. We have had some cooler weather but the growth rate seems to be unaffected. All plants have robust new leaves now (18 days after receipt). Will I reorder from this supplier???? Yes.
On May 11th, 2008, shovelit changed the rating from positive to negative and added the following:
Right after I wrote the original review, the plants started dying at the rate of two or three a day. I called Cottage Farms and they sent 16 more plants - 8 Ooh-la-la's and 8 Sweet desire. All but 3 of those were DOA. Then we contacted QVC who sent out an entire new kit. These 30 plants actually had some life-sign out of the package and once again have all come out of dormancy and are showing greenery. I gave the "potting" mix that came to a neighbor I don't like and put these plants in a different medium. It's called "Jungle Growth Professional Mix". It's made in Statham, Georgia and beats Miracle Grow. Cottage Farms is entirely too much hassle. I will not order again.
I ordered from them and received two dead trees and six dead grasses on arrival, they replaced them twice with more dead trees and more dead grasses, never offered to replace with other items that wouldn't pass away during the shipment that takes 6 days. I would never buy from them again and warn all whom do order, unless you like sticks, twigs and dry dead weeds on arrival. very poor service.
I ordered Hot Chocolate Dahlias and Friquolet dahlias from Cottage farms this year. Only one out of six of the Hot Chocolates sprouted -- but it was another dahlia variety. I emailed my complaint and replacements are on the way. However, all six of the Friquolet sprouted, but now that they are blooming, they are not the blooms pictured on their site. I called customer service and offered to send photos of the flowers so they could see that they were not what I ordered, but the service rep said you can't rely on the site photos. I asked her how you were supposed to order specific color and style flowers if you couldn't trust the website. She grudgingly offered to send replacements, but I haven't heard any thing from them yet. I wasn't trying to get "free" plants, I just wanted what I originally ordered for my garden.
On June 4th, 2007, Dscalf added the following:
I received replacements for the some of the above order. However they were out of the Hot Chocolate dahlias and offered no replacement for those. The replacement bag contained some extremely dried out tubers with no visible eyes and a tag that indicated they were the Friquolet dahlias. I have planted these but am not optimistic about results. I received a dahlia order from another dahlia farm on the same day and the difference in quality was huge. I won't be ordering dahlias from Cottage farms again.
On May 9, 2007, fun2garden Jefferson City, MO wrote:
I will NEVER order again from Cottage Farms and QVC! Both have displayed disrespect to me when I complained about my 7 orders this spring. QVC first screwed up the orders (sent dead plants, empty box, etc...). Then they told me to contact Cottage Farms - who refused to replace the dead plants and send the missing plants. I reminded them of Philip Watson's statement "We aren't happy if you aren't happy.." but they still refused to correct the problem. I paid in full for all items, and now have lost $400. I've found that SpringHIll Nurseries surpasses Cottage Farms in HONESTY, PRICING and RESPECT!! PLEASE BEWARE OF QVC AND COTTAGE FARMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
On May 11th, 2007, fun2garden added the following:
LIARS! Please ignore the "kind" message from the company. I have printed a copy of my QVC orders which shows credit card payments, and have contacted my bank regarding transactions from QVC, so obviously Cottage Farms and QVC don't know what they're talking about. I received a call today directly from Cottage Farms (possibly the representative who wrote the comment),but he refused to solve the problem with the orders. I even offered to fax a copy of my evidence (although I wasn't wild about sharing bank account info with those who've already mistreated me..),but the fella said he didn't need it. I am FURIOUS with Cottage Farms' disrespectful attitude and QVC's lack of concern about the issue. Neither company cares about customers...they are only out for your money. So beware gardeners, don't get caught up in the evil web of Cottage Farms!On May 14th, 2007, fun2garden added the following:
As if I haven't told you enough.......here's another report! Last year I ordered a set of 3 sub-zero roses. They were very pretty, but did not grow very tall. They did not return this spring, so I contacted Cottage Farms. They sent a replacement set. Guess what?? The replacement plants were dead upon arrival. Gee, that makes sense - replace a dead plant with another dead plant. Who's running the company??? I give up! Cottage Farms and QVC will no longer receive orders from me!!!!!! Buyer beware!!On May 9, 2007, Cottage Farms responded with:
On May 10, 2007 11:21 AM, Cottage Farms added:
Cottage Farms is more than happy to stand behind our products with our one year warranty; however, we consulted with QVC about this customer and her orders and were told that the orders she is wanting replaced were not paid for. We do want our customers to be happy and we strive to make sure we meet that challenge by showing the same respect to each question or concern that we receive. In some instances, we must consult with our trading partners to insure that all customers are treated fairly and in this case we found that this customer was asking us to send and replace plants for which she never paid QVC. "
On Apr 24, 2007, pcat Berwick, PA (Zone 6a) wrote:
I ordered a 3 rose hybrid tea rose collection from cottage farms through qvc my planting time for planting roses in mid to late april. After calling numerous times i receieved my roses in May. All 3 were extremely small but i really wanted the sterling silver so i planted them anyway. The princess DeMonaco and Margaret merril never grew and sterling silver shows signs of rmv. I called cottage farms to request replacement for the 2 that did not grow and was told they would be sent out next planting season. I had to call several times the following planting season to get them to send them to me. Finally the end of May again the replacement arrived. 2 floribundas not hybrid teas like i ordered and both of them very small and both very dead.
I will never order from this company again. I would rather take my chance on a 2.00 body bag rose. I have put in formal complaints to qvc and the next time i catch philip live on qvc you can bet ill call the testimonial line and share my story live
I ordered numerous plants through QVC from Cottage farms in 2005. Some of the plants I received were covered with insects. I was very upset, since I had opened the package indoors. I immediately took them outside, but was nervous about the insects infesting my other plants. I planted everything I purchased immediately, but very few plants survived. I contacted QVC to get replacements, and they told me to contact Cottage farms directly. Once I contacted Cottage Farms, they said I would have to wait until the next growing season, so I did. I contacted them again in March 2006. I placed my replacement order through their website, and waited. I never received my replacement plants. I called them, and they would say that they were on their way. So, I would wait longer. I eventually received a couple of plants, but they were not what I had ordered. I was told again, that I would have to wait until the next growing season. It is now February 2007. Cottage farms no longer has their website, although they are still listed as selling through QVC. I am very dissatified with Cottage farms and QVC, as QVC could have aided in resolving this issue immediately.
I bought nearly 400 dollars worth of plants from Cottage Farms through QVC. Most of the daylillies lived, but everything else I bought died. I also bought two different rose collections, miniature roses, and two other plant collections. I contacted QVC and they told me to deal directly with Cottage Farms. Cottage Farms offered me less than 10 dollars worth of plants from their "leftovers". I will never buy anthing from Cottage Farms or QVC again. I hold both Cottage Farms and QVC responsible since both companies guarantee satisfaction. I replaced the miniature roses with ones I bought from the local grocery store and the grocery store plants are doing well! I also bought many plants from White Flower Farm and the plant quality and packaging far exceeds the garbage I received from Cottage Farms. I strongly recommend you do not buy anything from Cottage Farms or QVC.
Ordered several items for the first time last Spring. When most of them failed to survive/thrive I contacted QVC and was told to deal directly with Cottage Farms. They said I could only receive replacement plants THIS year.
Well the replacement hydangeas never arrived. And once again only one of eight rose bushes is showing any signs of life. The other seven look the same as the day I planted them. The miniature roses that were to be replaced never showed up.
Very disappointed in this company. I won't consider any more purchases from them.
Last year I spent over $500 on Cottage Farms trees/plants through QVC in Spring 2005. Most of the items arrived in near dead condition. Below is a list of replacements I had to wait a year to get and even then some items are not being replaced this year (2006) and I have to wait another year (2007) to get them!!! Anyways, some of the replacement I received this year were not in good condition when they arrived.
8 pc. Reblooming Daylily Collection
4 pc. Hydrangea Sampler
6 pc. Elijah's Blue Fescue
3 pc. Gaillardia Fanfare Collection
6 pc. Perennial Hollyhock Collection
4 pc. Brother Stephan Clematis Collection
10 pc. Miniature Rose Collection
I was not happy about this at all as I had specific plans as to where I wanted everything planted last year! We had a new house and the ground was clear (weed-free). If I had know I would not received some of these items until next year, or the following year after that, I CERTAINLY WOULDN'T HAVE ORDERED THEM IN THE FIRST PLACE!!! We have three local greenhouses! They will apologize a lot, but BEWARE!!!
On May 23, 2006, oldman101 Houghton Lake, MI wrote:
I have purchased a number of plants from this company, including rose tree, lilies, and other plants. The plants are always shipped way to early to plant..ie middle of march for michigan. Then you try to keep them alive in the house. They say they guarntee but this is a joke. They have never replaced any plants that have died . Stick to you local dealers. QVC needs to drop this company from there shows they make a big deal about replacing plants just try and get them to. I have plants that keep coming back year after year but nothing from this company ever makes it the second year.
On May 14, 2006, gmasgarden Sacramento, CA (Zone 8a) wrote:
Today is "Mother's Day" and my dear Gardner, "Jack", had dug up the SICK tree rose, I had purchased from Cottage Farms, through QVC in early March, and replaced it with a beautiful "Red flowering tree rose" in bloom.
I don't like to leave negative feedback, but this is the worst online company that I have EVER dealt with. Back in February I placed an order for 4 of their tree roses and one hibiscus tree. I just received my order and to my surpise I only received one of the items I ordered. I was only shipped two rose trees (one was a variety I did not order) and nothing else. When I called to figure out what happened, I was told apparently they never shipped, but they would get them out to me. No apologies. The two trees I did receive looked dead with black mold on them. I told them not to bother and refund my money. They agreed which is a positive, but I just cannot believe the order was so botched without any care. I ordered this direct from Cottage Farms' Web site. I also ordered a set of minature rose bushes from QVC from Cottage Farms and they are all dying. Will not do business with them again.
This company is horrid. Plants arrive dried out, brown, broken, etc. They do not ship UPS, by the time the plants arrive they are almost or are dead. Replacements are just as bad. I do not understand why QVC continues to use them as a supplier. There are so many other mail order places that they could use with superior plants. Good luck, if you ever try to call them and talk to a real person. We ordered twice from them, all disasters, will NEVER use them again.
After several orders from Cottage Farms both through QVC and their direct website I have received more disappointing plants than healthy ones. Roses have died, strawberries are slowly leafing out, half of hibiscus are coming up, 4 of 6 blackberries have died, so far no problem with sambucus and still waiting to see what the oriental lilies will do. I did get an order number, several weeks ago, for a replacement on two of the roses but still waiting for them to arrive. Hopefully will have better luck now with the help of Dave's Garden and the feedback and referrals from others. Thanks to all you fellow gardeners!!
I purchased the Stack-a-pots from QVC a few weeks back. They are the five pots for strawberries. Go figure, they arrived dead and with some sort of mold or fungus on them. I have contacted cottage farms twice for new plants. They have a place on their website to fill out for plant replacement. Of course, no help has come. I am past my deadline with QVC. I am out of luck! Dont buy from them. I paid $54.00 total for the whole shipment and man did I get ripped of!!!!
I purchased a nine-piece collection of day lilies from Cottage Farms thru QVC in March last year. They made a BIG deal about their ONE YEAR GUARANTEE on their products. I have to admit that all nine of them grew after they were planted according to the directions included.
My products were shipped on 4/19/04. As of this past Monday (4/18/05), only four of the nine had come back up and I was kind of holding out before contacting anyone until all of the plants had a chance to peek thru the ground (not realizing that my 'guarantee' was going to expire on Tuesday).
Today, after checking the daylily bed again, I found that there are six of the nine plants alive and growing. I called Customer Service @ QVC and found out that I was 2 days past my deadline, but decided to contact Cottage Farms and see if they were willing to give me a 2 day extension, since 2 more plants had come up in 2 days.
HA! HA! HA! Like you can get through to them when you dial their toll free number!!!! What company today doesn't have a voice-mail type answering system for their Customer Service??
I've bought from Cottage Farms twice......first AND last all in one!!!
Purchased Daylillies and mini rose collection through QVC. What a rip off -- all roses arrived dead... i mean brown..
I was livid. I try not to order from QVC since this incident...
Went back to QVC got the money back for the roses. However, I was told i had to wait several months to make sure the day lily collection did not come up... QVC acted like they knew this company was bad from the get-go. Then when it was in the fall i called back... they (qvc) said they could no longer help me -- after they(qvc) were the ones that said i had to wait.. I should have demanded my money at first. Then the charade with Cottage Farms... what a joke of a customer service. No satisfaction at all. Said they would ship me new day lilies in a year and i said why just give me my money back... They refused. said i had to tak e the lilies.. Well needless to say -- I never got the Lillies either.
Where is Elliot Spitzer when you need him? What state is this cottage farms located in... Just reading all the other complaints has spurred me on to write to that states attorney general. I'm sure he has other complaints about them.
QVC. is now a no no also in my book.
On Apr 14, 2005, NellieLemon Kirksville, MO (Zone 5a) wrote:
I ordered two climbing roses from Cottage Farms through QVC (assuming they could be great since QVC usually is very careful about their quality). BOTH DIED!!! I received no satisfaction when I called them ... and it takes forever to get through to them on their phone lines.
I will never order from them again. I am also very disappointed in QVC for having such a shoddy company selling through them.
Bottom line with this company: they send dead or dying plants and they don't honor their replacement guarantee. I've ordered several items from them through QVC. Plants are almost always smaller that those shown. Dead or half dead plants has been the norm. I've had some replaced with no problem (usually with the same dead or half-dead plants.) But now they won't replace them saying they have already been replaced (I know what I've received.) I think they are a small company that got in over their heads trying to keep up with the large sales generated through QVC. I woudn't be suprised if QVC dropped them because they are clearly not living up to the replacement guarantee that QVC requires them to have.